
Melinda of North Hills, CA on Aug. 31, 2009
Applied for a refinance in January, began the provess in march. Rate quoted was 4.5%. After 3 months, broker said processor "messed up", and the bond market had crashed, so rate jumped to 4.75%. We paid for 1st appraisal at $400.00. Broker called and said laws have changed and a second apprasial was needed. I said I would not pay for a second. He said it "would be on the house." When it came to signing docs in late July, I noticed I was charged for the second apprasial and the loan cost had shot from $659.00 to $1700.00. I called the broker at doc signing and he promised that I would get the $350.00 back and the $659.00 back as well. I asked him to make sure, because the loan was not cost effective, and I would not sign without the guarantee of the money back. I have contacted him numerous times by phone and email (saved copies). He said the the appraisal check came to them, but he must have overestimated the money back. He now ignores my emails. I also emailed his branch manager George. No response.
I now owe more on my house, spent money on the fees that I could not afford, was lied to by the broker, need that money back to pay the mortgage.