My branch has purchased leads from Loan Bright for over 2 years, and we are now seeing the pattern. Every other call, is a borrower stating they have been called a minimum of 7 times, and they have (10) emails or more from random brokers. The contract states sold a maximum of (5) times. Loan Bright insists that they only sell usually 3-4 times. This is garbage. This is proof that companies like this, need to be regulated on their lead capture and sale records. They knowingly sell to re-sellers, and when you call them out, they say they will look into it, and you never hear back.
I read another complaint about how they do not QC their leads, which is very true. They select randomly 1 out of 10 leads to QC, as they state there is far to many leads to QC? What? So why are we having to return bogus leads, that are John Doe, Mike **, and numbers like 800 555 5555? This is just greed, and they could be a better company, if the owners realized that the mortgage business is about to blow up again. Offer rate filters for rate and term. Offer a true QC on every call. Offer to sell leads only sold 3 times. Who wants to be called more than 5 times? That's not a consumer option, that's a hassle. Someone please investigate this company, and get them to be honest, and deliver on their contractual terms!
