Complain about a product or service

Lending Tree

Donna of El Sobrante, CA November 1, 2009

We decided to refinance an investment property, had a locked rate with Lending Tree and received GFE from one Stephen C. We went through all the hoops of providing full documentation (which Mr. C lost the first time - pretty scary stuff) and paid the 600. Long story short - the closing was late and then when I did receive the paperwork just 2 days prior to closing everything was changed- the rate, the fees, charges, everything.

Contacted Stephen's supervisor, Alan O, twice and asked for his intervention but never heard from the guy. At the last minute they said that their "investor" had changed their criteria but they could probably still do the refinance however it was a 43% increase in fees!! That's right 43% Needless to say I bailed at that point, said this was usury and they promised to refund my 600. I had Stephen C put it in writing via an email. After reading these stories of others losing their 600 I am going to file a dispute today with my VISA card company, After all the hassle they put me through there is no way they will keep my money. I also sent a message to their customer relations department but it's probably in the "round file" already.

susan of valparaiso, IN October 29, 2009

I locked a rate on Sept 30,2009. On Fri.Oct 23, 2009 i was called to schedule signing on the close for funding payout prior to Oct. 30 expiration. We arranged Mon. Oct. 26th. Abrubtly they called & said they needed to have the appraisal adjusted. We scheduled again (once this came thru)for Oct. 29, 2009 to sign. Suddenly the morning of Oct 29 I receive email of new documents with an INCREASED fixed rate and another substantial increase in fees. (all this without my knowledge/awareness or approval) it went from 4.5 fixed w/appr. 7000.00 in fees to 4.625 w/ approx 10000.00 in fees! is this typical and legal? Please HELP...

John of Kona, HI October 28, 2009

I applied For a Loan, with Lending Tree.com About two days later, I got an email from them telling me that they were unable to match me with a lender.So I called them to ask why they were unable to match me a lender.they were unable to tell me way. At this time I ask the Rep to provide me with letters from all of the Lenders that works with them, way they were unable to help me with a loan. The Lending tree Superviser refused to do this. The Law states thatr if a person is turn down for any reson by a Financial Company, They must by Law tell you why. Lending Tree refused to provied this info.

Leland of Red Bluff, CA October 25, 2009

Have promised to pay on several occasions and have been unresponsive to requests for a firm date for payment.

George of Washington, DC October 19, 2009

I applied for a mortgage from a Lending Tree and asked them to send me a Good Faith Estimate (GFE). The estimate that I received from Joe looked very good at first glance but was actually much worse compared to all other estimates I obtained. I believe that Joe intentionally misrepresented several facts which became obvious when I confronted him during our phone conversation. For example, as part of closing costs he did not include any taxes (city/county/state) and said that those charges are not paid to Lending Tree. That is true, but all other lenders did include those charges (at least estimates) so that we borrowers have a clear picture as to what to expect at closing. When I told Joe that I was getting much lower rates from several lenders for a specific date he first told me that was impossible and the quotes that I got from the Internet shouldn't be trusted. When I told him that I also talked to lenders on the phone and they faxed me those rates as part of GFE he became very rude and just said "Well, then go with them." I talked to Joe several times and on every single day I inquired about the rates, the Lending Tree rates were SIGNIFICANTLY higher compared to other lenders (on average 0.5 percent). I successfully closed on our new house the other week using a lender I found on the Internet and I am glad that we didn't use the Lending Tree.

James of Poughkeepsie, NY October 18, 2009

We were looking to refinance the house d/t low rates and to reconcile some of our loans. Lending Tree was approached, who set us up with Brendan at Sure Point. We made it very clear that we wanted our Chase loan payed off and the car loans. We were never denied anything. Everything was always fine and in order and taken care of. The closing came and went. Besides extraordinary large closing costs, the car loans were never taken care of. Not only that, but all of a sudden my home insurance is not included in my mortgage. (another unexpected expensive, besides still having the car payments) We were never told about either prior to the closing. We have approached Lending Tree about this. They have not been helpful at all.

Continued car payments 725 a month. Added home Insurance 1.100 for the year. Old mortgage was 209.000. Amount financed 47.000. (would be 256.000) At closing the total amount was 273.000 That looks like 17.000 in closing costs...

Tom of Long Beach, CA October 10, 2009

I feel I was scammed by Lending Tree. I received an advertising letter from Lending Tree stating I could refinance my home for a 30 year fix interest rate of 4.35%. I gave Lending Tree a call and talked to someone who stated their name was Rhey. Rhey stated that the interest rates were climbing, and that he may still be able to get the 4.35%, if I qualified, but we would need to act fast.

I gave Rhey mine and my wife's social security numbers and work history. He asked me what my house is worth, and I said I haven't a clue, I told him that my neighbor sold his house about a year ago for 540,000, but I am sure that the value has dropped tremendously within the last year. He said no problem that as part of the loan process he would send an appraiser out within the next few days to give an accurate appraisal. I told him I would get back to him.

The following day he called me back and told me he pulled my credit reports, and that it was very good, he stated I should have no problem in lowering my monthly payments by about 300 a month. He also stated that the interest was starting to go up fast and that by tomorrow it will probable increase, unless I lock it in today with a deposit of 600.00 as a lock agreement that will be refunded in the loan. After hearing the statement that is printed on the locking disclosure statement "In the event that Lender is not able to close this loan and all of your documentation and information supports and is consistent with the data you provided Lender during the application process, then you will receive a refund of your lock-in fee."

I agreed over the phone and was sent a pre printed 30 Day Lock-In Disclosure & Agreement. I had a concerned with the statement stating my house was worth 540,000. I call back and stated that I did not believe the numbers were correct on the disclosure. The office manager Geo called me back and told me not to worry everything was OK and that the appraiser would be out of the next business day (Monday) and that the value of the house would be adjusted based on the appraisers' numbers. The appraiser spent about 5 minimums on a walk around and left.

Two days later I was told that the loan was denied because the house was appraised low. The house value was based on the average of two bank foreclosures within one mile from my house. Lending Tree denied my loan based on appraised value of home was less that stated value locking disclosure. I was totally scammed. I bought this house ten years ago when prices were relatively low. The loan to value is low even with the bogus appraisal. Anyone wishing to use my testimony in a class action law suit or needs me to testify in court, please send me an e-mail, and I will be glad to help. This type of rip off needs to be stopped!

Holly of Kingman, AZ September 14, 2009

May 6, 2009 I began the process with Home Loan Center, Inc dba Lending Tree over the phone for a Refinance loan. My credit card was charged for the amount of 600.00 as a deposit towards the appraisal fee, to which I was advised by my mortgage broker that any amount over the actual appraisal cost would be refunded to my credit card whether my loan went through or not. Well, my appraisal came in lower than what is actually owed at this time, so the loan didn't go through as planned.

I've left numerous messages with the broker that handled my loan process and have receive no calls back. I'm very upset and I feel that they've scammed me out of our hard earned money. I really thought that they were reputable company. But now I know how down right deceiving some companies are and I'll not recommend Lending Tree to anyone. I'm still leaving messages with the broker and I will continue to do so until I get some answers.

roberto of laredo, TX September 7, 2009

they called me and stated that my loan was approve for 5,000.oo dolares,that all i needed was 299.00 for the first and last payment,and when they recieved that,they would send me the money to my bank, so i send the money by western union,i called them and they saidthey would send me the money,iwaited another day they called and told me they had stop the check because i wash high risk loan and they needed 150.00,to put that money on savings so i send the money,next they call me and they wanted 400.00 dollares for taxes that i owe to irs.they told me to send them the money and they would sended to irs and they would send me the loan the the bank.until this day i have not heard from them again,i tried calling them and they won't answer.it has been three week of this date 9-7-09.

Charles of Puyallup, WA August 21, 2009

I paid LendingTree 600.00 to lock in my interest rate. When the appraisal on my house came in, it was way under the value of my house. I called my lender several times after LendingTree sent me a letter stating that they had turned down my loan.

I called then again, and LendingTree stated that the person who had handled my loan had left company. I was transferred to several different people; no one would take my call. I finally was told today that I would not get my 600.00 back.

LendingTree has the worst customer service that I have ever seen. I will never do business with this company and will tell everyone not to trust them. I feel that I was scammed and lied to by LendingTree. I lost my 600.00 deposit

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