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Consumer Affairs


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American Residential Law Group


Consumer Complaints & Reviews

David along with a few others with American Residential Law Group, promised all the way up to three days before our home was to be re-modified with GMAC that our home would be saved. We also got with this company through the Obama webpage. Three days prior to close, we got a letter in the mail saying that they could not work with us anymore due to the company couldn't go outside of Florida into Washington. But guess what, they took the remaining payment anyway. We lost $3,400 and our home. If an attorney can get out money back, then it would be great. The BBB, attorney general or the bar couldn't get it.

I was introduced to this facility via the For Hope For Homeowners - Loan Modification and Obama Foreclosure Bailout - Center for Home Mortgage Loan Help - Making Home Affordable Modification Plan - via the websites: http://www.***.com and http://www.***.com. I have to say I am very disappointed. ARLG took a sum of $1650 over three months (Sept, Oct and Nov 2010) for terminated and breaching the service agreement, therefore, the sum of $1650 should have been returned. They sent me a letter saying that they were unable to complete this agreement due to "they are no longer permitted to service my loan modification in the State of TX." These funds should have been returned due to service incomplete and not completely rendered. I was handed off to Law Offices of William O'Toole early 2011 who disconnected their phone two weeks later.

My records and file was transferred to Law Offices of William O'Toole, Esquire for the continuation of the Loan Modification that American Residential Law Group had already put into play. I made three mortgage payments of $930 each for May 2011, July 2011 and August 2011 to be submitted on my behalf from this office and submitted to Legal of Bank of America (total of $2,790). I found out and was informed none of these funds removed from my bank account were submitted in 2011 on 02/02/2012, when I did not receive my Form 1098 Mortgage Statement for my payments for 2011 and tax purposes that funds of $2,790 they had taken from me but were not submitted to be applied to my mortgage. Furthermore, I was charged a sum of $832 in March 2011 for an appraisal I never received but was promised it month after month that it would be sent. So a total of $3,622 and no appraisal and no mortgage payments were submitted on my behalf.

I was scammed by ARLG. They offered a legal service to re-modify my loan but once the payment was rendered in the amount of $3000, I never heard a phone call or an email from this company. They promised to reduce my interest on my current mortgage loan. I think there is more than one scam running this law firm. There is a person named Ron ** and his assistant Maria ** and some accountant name Paul. These people have no intention of helping anybody. Beware. All struggling homeowners, beware.

I was contacted by American Residential Law Group who said they could help me with a loan modification. Then they passed me to William O'toole after I paid $1,500, who then passed me to Summit Legal Group who said they needed another $1,500 to process my loan. I have not heard from them again. Now my home is in foreclosure and I'm about to lose it.

I found ARLG on the internet and requested and explained that I was trying to lower my interest rate with U.S. Bank, but they were not willing to do so. They said they could get my loan "modified". I sent them $1500.00 and completed/returned all the paperwork they requested. End result was that I was advised by the bank that they were never negotiating my loan with ARGL. ARGL advised me to "fall behind" on three payments to qualify for modification.

Meanwhile, U.S. Bank filed foreclosure proceedings and refused any further payments. I tried to negotiate with the bank but, because I was behind in my payments, my home went into foreclosure. I had to go to a repossession hearing and explain my situation to a judge and he denied the motion to repossess. Thank God, I was able to save my home, but I'm out $1500.00. What a scam! Do not be a victim of the company.

I searched for a law group to help with a loan modification, found them on the internet. They were in good standing with the BBB and hired them for three months, sending them bank statements pay stubs, all our mortgage info. I was told not to pay our note and ignore b.a.c, told our file was going to litigation in Dec. 2010 Jan. 20011. I could not get any one, have left numerous messages. I received a letter that said they no longer are a firm and our file was handed off to Mr William ***. I called Mr ***'s office and was told they wear sending us an email. I haven't gotten an email. Now their number, **** is a non working number.

I hired ARLG to represent me in trying unsuccessfully to get a loan modification with BOA. They are now out of business and the company, William O'toole at 561-962-4224 was to take over now. Their phone is disconnected and I am left with a mess with BOA. I will probably lose my home because of their advice. I am disabled and I care for my 83-year old mother, too

I paid ARLG $1,650 and was told that I qualified for a lower interest modification loan. I faxed them all my personal information and started the process. The process was to take 30 to 60 days. I was also told that I didn't need to make payments because while my loan was handled by them, I would not foreclose. I continued to make payments anyway. It's been since October 2010 and I haven't heard a word despite my phone calls and emails. I saved all correspondence with this firm. It looks like fraud, if there is any, and I plan on getting to the bottom of this.

David said he could get me a loan modification. I asked for 2050 up front. I was told it was turned over to their litigation dept, and I would get updates every 7-10 days. The last I heard from them was early December. I have made numerous calls to them, and have never had a return call.

I signed the contract last February 2010 for a law firm to do loan modification with Litton services on home located at ** Rd, Jacksonville, FL 32246. I paid in good faith $2,050 for loan modification. To date, the firm has not completed the process, and the Litton loan has not heard from the law firm in months.

I cannot speak to anyone since November at the firm. I have to leave messages with no return calls and no letters. I contacted the Miami branch and left messages, and there's no response still. I requested refund and received no response. And I was told that the house was out of foreclosure. But my home has not been taken out of foreclosure, because Litton services cannot get info together with firm.

I was contacted by this company in Feb. 2010 and I paid about $2800 to work on my two mortgages for Making Home affordable program. They said if it doesn't go thorough, I will get my money back. Unfortunately, it was denied last month and this ARLG is not responding.

In June of 2010, I found this law firm on the Internet and decided to hire them to help me modify my loan with Chase Bank. I had personally tried to do a modification with Chase Bank that dragged on for a year and a half of making trial payments that were $400 higher than my original payments on the note. Chase had taken the extra $400 from every payment that I was making and applying it to late fees and interest rather than putting the money in my escrow account. This only made my matters worse, and I felt I needed some sort of legal representation to work through this. I quit making payments in June 2010, and hired American Residential Law Group. I gave them all the required info and was told that they would check with my investor, and see if they were willing to work with me.

The next day, they called and said my investor was indeed willing to work with me, so I made my first $825 payment. 30 days later, I made the second $825 payment. I never once heard anything from anybody at ARLG. They would not return my calls, emails, nothing. Five months later, I get a foreclosure notice from the attorneys notifying me of a sale date that is two weeks away. Someone from ARLG finally called me to tell me that they are unable to help me, that the investor is not willing to negotiate a modification. Now the first thing they told me was they talked to my investor, and "they were willing to negotiate" with me.

They refused any kind of refund back to me, and now they have really made things bad for me. I trusted, and was comfortable with a "firm" handling my file, so I didn't stay so persistent. But now time has run out, and I don't know what, if any that I can do to save my house. Also Chase told me they never received any kind of documents for a modification from ARLG. ARLG totally kicked me when I was already down, and has now put my family in jeopardy of a place to live. Do not hire this so-called "law firm". There are similar complaints on Florida's BBB website regarding this agency, which I didn't know before. They have operated under at least two other DBA's in the past, changing names to hide bad business practices.

I hired the company, ARLG, in October of 2009 for a loan modification. It started first when they asked to mail the documents and a month later, they told me that they didn't receive the documents because my husband was self-employed. There were a lot of documents to fax and we started having problems with the fax so we were told to mail them. I resent the documents then in December 2009. I was served with foreclosure papers from the court. I called ARLG and faxed over the paper work and I was told that the foreclosure was put on hold while the loan modification was taken place but ARLG did not officially file the paper work until January 2010.

Our mortgage company is Indy Mac. Indy keeps on asking for the same document. Over and over we keep getting documents from our accountant to bank statements to 4056 forms to other letters and the lawyers keep on checking once a week to let us know what's going on. The last time I spoke to them, Indymac requested more document again. They sent the document and said to wait like 30 days and that they will get an answer. It's been over 2 1/2 weeks and no one called from ARLG, the women I was dealing with was Liannett **** who was no longer at the extension ****. It is now Kelley ****.

I have called over 75 times, left dozens of messages and I have emailed her but she will not respond to anything. I received the denial for the loan modification 2 days ago and no one at the company will answer the calls. I have called the company today, 12/21/2010, left messages every 15 minutes. 30 minutes and 1 hour from my cell and left messages and emailed her and told her of my intentions of all complaints that will be done if someone doesn't call me today, I have 30 days. I have not paid the mortgage in 17 months. I was told I can get a loan modification. I know I don't have to. I paid the ARLG $3000 and now I'm screwed. 12/21/2010, I called them at 8:30 am, now it is 12:36 pm and I'm still on hold waiting for someone to speak to me. There is no other number to

contact other than the ones they have listed. Indy Mac says I have 30 days to respond to their letter.

We had been getting nowhere with our lender on a loan modification (Wells Fargo) so we hired American Residential Law Group (ARLG) to help. At first, it seemed to all be going well. Now, in the past three weeks, they have stopped returning phone calls and today, we received a letter stating that they have exhausted all avenues and there is nothing more they can do for us.

We paid $1500.00 for this scam. They said that the lender has denied the loan modification, but I have been talking with a representative from Wells Fargo. He called us because he could get no response from his attempts to contact ARLG, so now we have to do the job we spent $1500 for ARLG to do.

Don't be fooled. These people are thieves, crooks and shysters. We're out the $1500.00 they took and wasted valuable time in saving our home.

After calling the BBB about the American Residential Law Group, I decided to ask them if I can get help with a home loan modification. I was denied earlier in the year from Chase but ARLG was going to check to see if I qualified before deciding to move forward with me or not. In June, we got the program started.

It is now the end of December and I have not received any more updates on my file. My rep always said not to call Chase for it may mess up the process. Well, I am still behind on my mortgage and no one has called. I am preparing to call Chase to find out what is happening on their end.

No more contact with my rep. Cost me $1,650. I am still behind on my mortgage and I can't afford it anymore. I am completely upside down on the mortgage to home market value.

In May of 2010, I found this law firm on the internet and decided to hire them to help me modify my loan with Chase financial bank. I told them that I have not made any payment since February of 2010. I gave them the required info and was told that if they cannot change anything, they should be able to lower my interest to the current rate. They told me that they deal with Chase, Bank of America, Wells Fargo, and many other big banks on a daily basis. They told me it would take 30-90 days for the whole process. They charged me $1650. My loan modification paperwork was sent to Chase in the first week of June 2010 (that's what my lawyer told me).

A month and a half later, on July 22, 2010, I received some paper saying my house is in foreclosure. I have emailed and called American Residential Law Group numerous times without success. Chase has denied receiving any loan modification from my lawyer. Is Chase lying to me or did my lawyer not send them the paperwork? Is American Residential Law Group a legal law firm? Communication with them has been slow and now is totally dead. My money is gone and my house is going to be foreclosed. Don't hire this law firm. There are similar complaints on Florida's BBB website regarding the agency, which I didn't know before.


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