Complain about a product or service

JK Harris

JK Harris • Consumer Complaints • Company Response News • Texas Sues JK Harris For Misrepresentation • Missouri Sues JK Harris For Failing To Help Customers • JK Harris Settles Deceptive Ad Charges

Kelly of Webster, TX August 26, 2008

Kelly of Webster TX (08/26/08)
I contracted with JK Harris in 7/1/07. I was asked to provide all kinds of information and I did more than once. I was told that once I got compliant that would work out a payment plan with the IRS. I would call and ask when and they would need additional infromation. This went on for a year and out of the clear I was told I have a new Case Specialist and from the fist contact I found the new CS rude and very non-coperative. She wanted everything new. I sent her everything and then I ask her if the IRS would Levy my checking account. I was told as long as JK Harris was in contact with the IRS I had no problem with my bank account.

My bank account was levied and I contact JK Harris and they start telling me that these is unusul and they would jump on this and try to get it lifted. The longer it went the less they wanted to talk about the levy and more talk about doing a settlement, Then they tell me that I need to send in new information and they will set up the payment plan. I still do not have a resolution to these problem and I am still sendilng in new ilnformation.

The IRS levied my bank account for 13,000.00( I took a second job to save this) and my interest and penalty is 30,000 on taxes of 30,000. JK Harris has cost me between 10,000 and 30,000 dollas. They pray on people that are having a hard time and they do not deliver any services.

Cathy of Miami, FL August 26, 2008

Cathy of Miami FL (08/26/08)
It's August 2008. Contacted JK Harris in Miami FL March 2007! Tax liability over 200,000. The rep here had no idea what she was doing. After about 2 hours we signed a contract and paid this company 5,500. This is what they did - after one year, Yes one year and 3 case specialists later, they sent correspondence saying that they determined that a payment plan should be set up. I could have done that myself.

It's now August 2008 and I finally got to the SPEAK to the case specialist. She is reviewing the info. She will get back to us. Next year? Two phone calls and waiting and oh BTW do not call twice within a 48 hour period or your calls will be deleted. So disappointed. 5,500 to set up a payment program.

We are out 5,500 and nothing to show except a letter from JK telling us to pay the IRS.

James of Upper Darby, PA August 26, 2008

James of Upper Darby PA (08/26/08)
I filed with JK Harris in July of 2007. Nothing happened for a while. I was transferred from one case specialist to the next. I paid the entire 2500.00 they requested. After they reviewed my case, they offered me unreachable deals with the IRS. I asked for a refund and that was in February, 2008. It is August and I still havn't received my refund. Please help me get my refund. They transfer me to voice mail or they will tell me the refund will be sent in 120 days. The date is constantly pushed back from month to month. Please help.

I've lost 2500.00 from JK Harris and they have not sent my refund of 1955.00 yet.

Heather of Guilford, VT August 20, 2008

Heather of Guilford VT (08/20/08)
I, and my boyfriend,Mike, signed on with JKHarris in January 2008. They did nothing with our information for months (and in fact are just getting to starting Mike's offer in compromise-7 months later). My case has been transfered 3 times and was recently transfered again without my knowledge. I found out when I tried to email my case specialist and the mail was returned. In the meantime, I have faxed them notices regarding levys on my items for my boyofriend's tax liability. They did nothing with the information and even with consent from us to share information on our cases, my boyfriend's case specialist knew nothing of what was going on (he was just recently transfered again as well).

I get different information from each person I talk to and nothing seems to get done. They have had our cases now for about 8 months and have not even prepared an offer in compromise even though I got them all my information almost immediatly. When we signed on we were told the WHOLE process from start to finish with the IRS takes about 8 months. Here we are 8 months later with nothing done on JKHarris's side.

I left a message with the supervisor and SHE never even called me back. The same for Mike. No supervisor has ever called him back and he's called a few times. I am constantly calling them for information and am on hold for long periods of time. They rarely call me unless it is an emergency such as the IRS is going to seize my equipment in one week if I can't prove otherwise to stop them. Which, in fact, was not true. I had to call the tax advocate myself to find out what was really happening as my case specialist could not explain it to me and in fact admitted she didn't really understand it herself.

When they do call me it is on the end of the day on Friday so I cannot have time to take care of anything till the following week. My case specialist kept telling me she was going to do things and nothing seems to get done. She tells me she will have someone call me who can explain things better to me but no one calls me back. She says she will absolutely have my offer done by Friday and it never is. Always some excuse.

They do not have any lawyers in their firm for cases like mine. I feel as if they were completely misleading in their advertising and that I have done most of the work, they haven't done much. They have not lifted any burden from me and, in fact, things seem to be getting worse. I hired them to represent me and they really haven't come through on their end. They were incredibly misleading in their advertising and the ability to take on my case and my boyfriends.

When talking to one person on a team she might tell you one thing and then a few minutes later talking to another she might tell you the opposite. For example, I called about the seizure of my excavator. My case specialist had previously said it was going to be seized by the IRS in one week. This woman, on my team, said the IRS doesn't really seize equipment and mine was not going to be seized. Upon my request for her to check into that she found out she was wrong. However, had I not pressed her to check I would have been misled that my equipment was safe. I filed a complaint with the better business bureau and they never responded.

I am in jeopardy of losing my equipment, house and the IRS is levying my wages. I have 4 kids to support on my own. The IRS has put leins on everything I own and levied my bank account and wages. I'm not sure how much worse it could get but I'm sure it can. Now the IRS agent in Brattleboro, where I live, wants to meet with me personally to discuss paying my tax liability. I hired them to do this, not me.

Lewis of Battle Creek, MI August 8, 2008

Lewis of Battle Creek MI (08/08/08)
I thought I was doing the right when I contacted JK HARRIS to help me in Jan-2007. WRONG!!! This company should be put out of business.Two Thuosand One Hundred dollars later,nothing.My (case specialist)was a joke.She would not return my calls or e-mails.I would call and then be put on hold for maybe a hour or longer.Then I would hang up and call back only to told it was after hours.

The story these people have amaze me.Lost paper work,not in at this time,everything you can think of.On February 26-2008 I made a request for a refund by e-mail.Two months later there response was that I payed 1542.80,should of known! Well then they said I would get a refund of 948.00,where is the other 1152.00 I payed?So I contacted them in June and they said my check whould be here by July 4.Called back July 8 they said my check would be here July 18.Again called July 22, this time a check whould be here by Sept 12.What a run around.

I have names and dates of all the contacts with JK Harris.I know of at least 40 or more calls,most of the time to be put on hold.There is a lot more that I can and will say about this company.I'm just a hard working man that needed some help.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |