Complain about a product or service

Jackson Hewitt

Hiromi of River Edge, NJ May 26, 2009

I went to Jackson Hewitt on 3/14/09. I was charged 250 after 30 coupon applied which I felt too expensive. Dan who was an accountant didn't give me copies of Tax returns or a mailing out envelop either so that I returned to the office at the following week. He passed me an envelop of some other office's. I belive that he tricked on me and ripped me off. I am afraid if my tax retunes are correct. Anyway, I strongly sugget anybody never go to Jackson Hewitt Tax Service.

ann of frederick, MD May 24, 2009

I have been doing taxes with Jackson Hewitt for 13 years and this past year 2009 I have never been so humiliated. I was hung up on 5 times yelled at and disrespected. I will be going to another tax preperation place next year. I have not ever had a problem with jackson hewitt until this year. and to call a manager is like trying to walk around the world in 3 days. Jackson hewitt is very unorganized. I really hope they get their prioritys straight. I guess they forgot with out customers they have no buisness.

its customers that makes a business. and with out customers is no business. I never thought that poeple could curse and disrespect there customers that way and hang up on them just because they want to know why they paid so much for there taxes to be done and returned in 2 days and it takes 2 weeks and you dont get a refund for waiting a additional week because they say that it is not there fault. but they put the information in the computer and they tell you when your check will be here and then you get a run around because it takes addition week to get your money. I will not return to jackson hewitt next year I will find another tax preperation.

Liz of Chalfont, PA May 19, 2009

On April 29, 2009, Franchise Owner Michael Oerth, CPA prepared my taxes. It took about 1/2 hour. I asked before the appt how much it would cost he told me 30-50.00. After preparation he told me 275.00. I was shocked. He told me I had to pay it. He also told me I could have my taxes by May 8th and charged 38.00 extra. May 19, 2009, to date I do not have my check even though per the IRS it was deposited into Jackson Hewitt's account on May 15, 2009.

I had to file a complaint with the PA District Attorney office in hopes I will get my check for over 3,000.00. Jackson Hewitt Customer Service blamed it all on Mr. Oerth and said they have no control over the Franchise Owners. Beware of Jackson Hewitt and don't use the one in Chalfont, PA or the Montgomery Mall in North Wales, PA.

chloe of berry creek, CA May 18, 2009

Jacksonhewitt deposited our refund check in their account on March 13, 2009. Now they are closed for business. They never called us to let us know anything. What a scam on their part. Please help.

Benjamour of bronx, NY April 29, 2009

I filed my taxes on the last day of tax season (4/15/09) with Jackson Hewitt and now I have no way of picking up my check because all the offices in my area are closed. I called the IRS yesteday and I was told that my check will be available to jackson hewitt May 1st 2009. I called jackson hewitts customer service line and got no help not what so ever. I call the office and it goes to a full voicemail.

I filed a complaint last week and someone was supposed to get back to me and I have never received a call. I walk past 2 jackson hewitts everyday and they are always closed. I was told by a cust. rep. that they are open on Wednesdays which is not true they were closed last wednesday and today I spoke to a guy that worked next door and he said they have been closed for some time now. I just want to be able to pick up my check friday when it will be released by the IRS.

kelleen of rock island, IL April 29, 2009

I had my taxes done with them in January 2009. I believed that they were giving me every deduction available to me, as they state they do. Well in March of 2009 I received a call from an H&R Block represenative that they were giving away a free second look at taxes and wondered if I was interested in having them look at my taxes. I accepted the offer and made an appointment. They did the second look and explained to me that I would have to pay them an ammended fee if I were to get a return, and nothing if they couldn't get any more money. I accepted. They did the second look and found that I was to receive an additional 525.00.

Before I decided to do the return I called Jackson Hewitt to see what they would say about this. The lady was extremely rude and said that they stand behind their preperation of my taxes, etc..... I explained what I was going to do and asked her if i could get my preperation fees back minus any interest. She said she could give me half. I declined the offer and after a few more minutes of backand forth I threatened to call my local Better Business Bureau- She said go ahead. She probably didn't think I would. But let me tell you that I did. This is my taxes for crying out loud. I have two children and I don't make enough money the wat it is.

So I paid H&R 212.00. Just to get the 525.00. Yes I know it sounds a little silly, but it isn't when I deserve to have my full amount. And anything could help me at this time. So BBB has been trying to contact them,I have been doing my follow ups - with out any response until now and they responded with lies in a letter and said that I received more money due to being a student that I am not. And that they would give me a 75.00 credit towards next year.

Do they really think that after all of that, that I would return to have them do my taxes. So I declined there offer they made to BBB. They told complete and utter lies in a letter to BBB. I received a copy of the letter and was extremely hurt over it. I have paid them to do my taxes for the last 4 years, and this is how they treat me. This really hurts that I pay them all this money for complete deception.

Syreeta of Decatur, GA April 27, 2009

Recieved a call at 10:00AM in regard to tax. Did not give prime formulation (social security, employer identification(s) over the phone conversation with "Katherine" Should not recieve any marketing calls as I registered to the "do not call" of the federal government

Self-proclaimed as timid and sensitive to sensory stimulation:no direct questioning should have been necessary to complete the tax that was requested to the company (Jackson Hewitt)?

Damian of Pasadena, MD April 23, 2009

I first had Jackson Hewitt prepare my personal and business taxes in 2008. The person doing my taxes made numerous mistakes on the return including spelling my name incorrectly and listing the wrong amount of paid estimated taxes. However, the IRS in the end did send me the correct refund and I was happy. I decided I would give them another try but at a different location and with a different preparer in 2009 since I was already in their system and the process should be quite simple. I had an appointment on March 24th in which I brought in all of my paperwork. I was told that I would receive a call if there were any questions or when my taxes were finished. When I did not receive a call by the second week in April I started getting nervous and called the location on April 9th. I was told they just had a little more to do and it would be done on Saturday April 11th and they would call me to setup an appointment.

I never got a call so I called again on April 13th. I was told that the person doing my taxes had been out sick and that he would call me in 20 minutes after he talked to the owner to see the status of my taxes. I never got a call after 5 more hours so I called and spoke with that person again and expressed my concern as the deadline was quickly approaching. He assured me that I would get a call, April 14th and by 4PM I still had not heard anything. I called around 4:30 PM and was told that someone was looking over my return and would give me a call. I got a call from a different location at 6:25PM and it was the woman that had prepared my return in 2008. She asked if my company was an LLC and when I said yes she stated that Jackson Hewitt cannot prepare returns for an LLC because their software does not have that capability. I asked her if that is the case then how did you prepare my return last year. She responded that I never told her the company was an LLC and that is not how they have me in the computer. My company has LLC right in the name and I had told her numerous times during the interview that it was an LLC.

I believe that she was lying in order to get rid of me because they did not have time to complete my return this close to the deadline and their particular location closes after April 15th. She said that the other office had sent over my paperwork and that it would be at her office on April 15th for me to pickup. So here I am after Jackson Hewitt had my paperwork for three weeks having to hurry up and file an extension and take my business elsewhere. This is possibly the most unprofessional company I have ever dealt with in my life.

Lynda of Saint Joseph, MO April 19, 2009

Lynda of Saint Joseph MO (04/19/09)
I have done my taxes with jackson hewitt since 98 or 99 and i have done it at different locations here in our town and everytime i did my taxes they would say (tax perparer) that i owe on perparer fees from somewhere in the yr of 98 thru 2001, and i would explain every yr that i do not owe this, they would say that they would check into it, my concern is that every yr since this initial proplem that every yera that they are charging me for this and how could I prove this and how much money have they taken from me and how could I get it back????? with the ecnonmy in the shape i find it to be theft by deception and that Jackson Hewitt should be audited to find out where this money is. What is really going on??? I know now that they have lost my business!!

Its devestating to wonder if companys are stealing from hard working people such as myself and many others these people are sharks and stealing from us and it is depressing...I know down in my heart that they have charged me for many yrs for this so called fee everytime I get my taxes done but what can we do to recupe our money?I have childern and we need our money

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