Indymac

On Oct. 15, 2009 a fire broke out in my home causing extensive smoke and heat damage throughout. The first insurance check was wholly inadequate but was forwarded to IndyMac, my mortgage bank. They sent me a check for 1/3rd of the amount and I began working. Note that I am a licensed General Contractor. When I needed more funds I called and was asked was I 50% complete, to which I responded no, you only sent me 1/3rd the money. I was then told they would not send any more money until I was 50% complete. After talking with a manager, she requested I send an exception request explaining why I needed additional funds. Some additional funds were received but I had to come up with a substantial amount out of pocket, 50% completion was reached.

A check for another 3rd was received but now IndyMac is stating they want 90% complete along with a signed certificate of completion of repairs which in California you cannot get until virtual 100% completion. I sent another exception request and six months later and responding to additional information the bank "needs" I'm still waiting. In the mean time I am still battling my Interinsurance Exchange of the Automobile Club (AAA) to honor the terms to the contract (i.e. replacement value).

I have been trying to cooperate with Indy Mac since the day I was laid off 2 years ago. I have filled out the same forms and sent all requested information 5 times now. I have gotten the complete run around and transferred to a different person each time I called. They always had a reason why it wasn't going through even though I had all the paperwork. I am about to lose my house. I have a special needs child and no where to go. I even hired an attorney that specialized in load modifications and he mysteriously went out of business after he collected $3000 from me. I have tried to send Indy Mac what I could and they refused partial payments. Someone please help me. I don't know what I'm going to do. This company is a fraud. Where is the help for the people that are trying to do the right thing?

Like so many others, I too was a victim of this company. I called them in February of 2009 when it was apparent due to my husband's job that we weren't going to be able to continue to make the high mortgage payments. I was given a runaround from day one. First, I was told they didn't know anything about the HAMP program and to call back next month. I called again a month later and was told they knew about it and to wait a few weeks while they gather more info. I called back again and was told by a different person this time that I didn't qualify because I was current on my payments and the program was only for those who are at least 3 months behind in payments. I was told they couldn't tell me not to make my payments but that was the only way to get help.

I too have gone through the endless faxing and mailing of papers only to be told they were lost out, out of date, etc. I also received notice of intent to foreclose after my first missed payment. I complied with everything they asked me to send them. After about 6 months of this, I was sent a notice of intent to sheriff sale. When I called, I was told to start all over which I did and was promptly turned down. Then I had no choice but to file bankruptcy to save the house and was sent a letter telling me I owed them 17,000 dollars in back mortgage payments.

My payments at that time were $1338 and changed. So now, not only am I still struggling to pay high mortgage, but I am paying an additional 200 dollars per the bankruptcy to a trustee who is paying them back I have files full of letters from them along with my personal log of whom I spoke to and what they said to me. Boy, I'd love to sue them for the anguish they have caused me at a time when I was going through breast cancer.

I urge everyone to steer clear from using Indymac (OneWest). I was recently laid off and my youngest daughter has medical issues. I spoke with IndyMac to try and get a loan modification and was told that because I was making payments, I could not apply for H.A.M.P. and was then told to not make a payment for three months and to re-apply.

This is what I did. After the three months, I faxed all necessary documents required. This took several attempts. As each time I called, it seemed as if the documents walked away from their fax machine. I was finally told that all the necessary documents had been received and it would take up to a month for review and if I did not hear anything in a month, then to call back.

A month later, I called back, modification is still under review. Two weeks later, I receive a packet in the mail requesting that I complete additional documents that I had already sent in and was told they had received. So once again, I called IndyMac back to find out why I needed to re-submit something I had already sent and was told that my loan was still under review and they were not sure why I was asked to re-submit.

Now onto the next month, still no word from IndyMac. I call again and told the loan was still under review. Three weeks later, I come home to find that my home was sold at an auction, no phone call, no letter in the mail, nothing! I call IndyMac and was told that I never sent in all the correct documents and they had not heard from me in over 4 months. I called BS and spoke to a supervisor who was very rude. I explained the situation and gave a list of dates and names of each representative that I spoke with and she told me that the computer base keeps a log of each time someone calls and it does not lie and there was nothing I could do at this point because it was now bank owned!

I love my country and my freedom but something has got to be done with the criminals who we bailed out and our government who continues to let these money hungry corporations continue.

This company has been giving me the runaround for over 6 months. I have been trying to get a modification for my father and still have not received a solid answer. I keep getting the same responses, but once I explain that certain paperwork should not be required, I get "oh let me ask the underwriter". This has been one of the most worst experiences I have been through with a large company. The customer service reps have no idea what they are doing and talking about, they don't read the notes they have from previous calls I have made, which are many, so I have to keep explaining the same thing over and over again. As of today I still have not received a yes or no to this modification, which they say should only take 30 days.

I applied for loan modification and never even got a response from IndyMac. They kept telling me I was missing docs,etc. After over 6 months, I called them 6 times in one day. I got six(6) different reasons and explanations why my loan modification was denied. Not the same answer on 6 different times but six different reasons from six different Indy reps? Why did I have to call then and they never contacted me, and told me I was denied.

They foreclosed and sold my home without telling me or posting "Notice-of-Sale" on my property, but told me with a "Three-day-Notice to Quit" and evicted me! Plus they sold my home to Federal National Mortgage Association or Fannie Mae for $28000, more than I owed and now house is listed for $60,000 less than they bought it for! Now I am homeless after living there for 16 years! God Bless America! Ya, right ** America.

I fell behind in mortgage payments last year. I set up a payment plan. I made the first 2 payments on time. My last payment was to be made on January 25,2011. First, IM knew we were paid on the 30th of every month, but would not make the date on the 30th. That was stressful but okay for we were waiting on a school check that was to have arrived on the weekend before the 26th. Unfortunately, we had a state of emergency with the ice storm that paralyzed Atlanta. Mail ceased for 3 days and the colleges were closed,therefore, our check was not released into our account until the 26th of January.

That made me one day late. IM was informed and all they did was tag back on the $400 plus in late fees that were to have been forgiven. I have called, emailed and spoken with not one understanding or rational person. It is all about 'the money.' I had no control over the weather and our plight here in GA. Also, we had paid the taxes in October and everything cleared the first week in Nov. and IM would not apply this credit until Dec., which they reported me as being late on my Nov. payment. IM is very difficult to deal with. Can you help me deal with these unfair practices? I want those late fees permanently removed from my bill. How can you help me or is there a government agency that I can file a complaint with? Thank you for your help.

First of all, If you have a loan with Indymac Bank, then just say goodbye to your house. My mom had a loan with Indymac bank. Her payments were way out of her league. She tried for a loan mod through Indymac and was declined. She hired a law firm and they never did anything. The house was listed for foreclosure in 2009, she filed for bankruptcy to stop it. In 2010 she passed away and I tried for a loan modification through the HAMP program and Indymac gave me the run around about missing documents. In February 2011, they foreclosed on the house in which they wanted from the beginning.

They got what they wanted and now I'm suffering financially because my mom had to use my credit cards to pay the mortgage and the bills since she maxed hers out. From what I've read, other people are going through the same thing and their credit is now shot. These banks are controlling our lives and they should be made to pay everyone that lost their home a huge compensation and those that still have a home cut their payments in half.

I have a home loan with IndyMac Bank. It is hard for me to pay my monthly payment of $2471.00. I used to have two jobs and I lost one. I have sent IndyMac four loan modifications, under HAMP. Each time I am denied saying I am current on payment and the investor, a private one, does not help people who are not in default. I thought HAMP was for people who are paying more than 31% of their gross income in mortgage. When I called customer service they said, my income is high to qualify for HAMP, but the letter they sent says I have to be in default to get a loan modification.

They lie. IndyMac is a ripoff bank. They want to take your house, sell it and make money.

I filed for loan modification and submitted all the requested paperwork. Indymac approved me based on my current income and told me it will take a few months. They also told me that I needed to stop paying until the modification process was granted. I ruined my credit waiting and waiting. I called numerous times. Every time, the answer was everything was okay. It just took longer because the bank was purchased from One West Bank.

At the end of it, I got a letter that they will not modify because the investor does not want. The investor is Wells Fargo and they do participate in the modification programs. I went back to NACA. And I stayed 49 hours on my feet until I got a chance to meet with One West Bank. They looked at all my bank accounts and paperwork. Once again, they granted me a modification. They told me that in about a month and a half, I will get my first payment. After 2 months, I got once again the foreclosure letter.

I would like someone to investigate this institution and find out how they are allowed to play with people's lives and destinies. I have an 83-year- old grandfather and a mother who lost her job and never even took unemployment, living off her little savings almost a year and a half. There should be justice in our country. I believe that someone could help. Those banks just cannot ruin people's lives like that and throw them on the street.

I am giving them a rating of -10 stars. My story reads like all the other IndyMac consumers. My question is, what can be done to stop this travesty? If it takes an attorney to stop IndyMac from mistreating their clients, so be it. As the old saying goes, "Get 'er done!"

We purchased our home in Clinton, IA in 2004. In 2008 my husband joined the military and we tried to sell the house and was unable to. At that time, I contacted IndyMac (because we were behind on payments) and notified them that we would be vacating the house in March 2009 and going to try to sell it. By June 2009 the account was put into foreclosure status. We contacted Indymac again (because it wouldn't sell) and asked them to foreclose on the property, that we are not disputing at all. We would rather have it foreclosed and them resell it rather than have a vacant house just sit.

In November 2009, Indymac said that they haven't foreclosed because of the Soldiers and Sailors Act and stated that we had to send a "release all holds" statement so that their foreclosure could continue (which we did). In 2010, the foreclosure still did not happen and we were told that it was on hold until August 2010 when the foreclosure would go through, but if we send another release all holds, that it would just continue. We faxed and mailed the release again only to get the run around. In September 2010, I was able to get the number to IndyMac's Attorney Davis and Brown Lawfirm and spoke to various associates (Karen ** was the last person that I spoke with and emailed 5 times). I informed them that we had sent the release, and are not disputing but they still have not moved forward with this. We have written, emailed, faxed, sent, etc. anything needed to release all holds and the foreclosure still has not happened and we have an open home loan on our house that reports negative reporting each month. It has been almost 3 years since we vacated that house and 3 years since a payment has been made. We are not disputing a foreclosure and requested that the Soldiers and Sailors Act be lifted and holds be released so that this can be taken care of and foreclosed upon. We as consumers have rights and we feel that IndyMac and Davis Brown Law Firm have violated our rights.

I need to stop the foreclosure sale as soon as possible and the date of sale is on 30 Sept 11. I have been battling IndyMac Bank since late 2008 (all statements backed by original documents). At the time, my wife and I were both victims of layoffs. Our debts are now closer to default but up until then, both my wife and I had perfect credit. We were approved for a forbearance trial modification in mid-2010 even though our debt to income ratio has vastly improved. Between my wife's paycheck and my unemployment check, half of our income is what we pay to the forbearance package. All three payments were on time, holding my end of the agreement.

Indy Mac Bank financed my mortgage to negative amortization loan and took $60,000.00 from my equity without enough explanation. Over the course of 3 years, I have repeatedly sent all required information in an attempt to modify my existing mortgage to a lower interest rate due to economic hardship. The mortgage company requested information which I sent and each time a piece of documentation is said to be outdated, expired, not there, not legible, etc.

Each time, I speak with a different person who has a different excuse for refusal of modification causing me further delay. Then I was told to send cashier's check and wait until I hear from them. Then they notified me that I was two months behind and my property is foreclosing. I told them I am willing to pay the two-month payment right away. They then added up other fees and wanted me to pay $12,000.00 versus $6,000.00. After my foreclosing ordeal, Indy Mac Bank sent me the cashier's check they took to modify my loan. I was forced to file Chapter 13 to save my home. Now my credit and my life is ruined because of this problem.

I have saved all my evidence. I would like to take Indy Mac Bank to a civil court.

I have been going against this bank since January 9. In July 2009, I sent papers for loan modification; the first payment was taken out in my account in August 8, 2009. I had an Internet fraud problem that caused me to close out my old bank account, and open a new oneI explained this to the bank. They sent conflicting information. After calling, I got a letter faxed to me on August 2, 2010 that said I completed a trial period, but because they did not get a current financial report, I was now disqualified. I was never able to talk to Joseph at bank. I have had many conversations, all to no avail. They are still not willing to help me, and my house is in foreclosure. They want to do a short sale (my house is in the market for approximately six months and with no offers still), or make a deal in lieu of. This house was left to me by my husband in case anything happened to him. That is another horror story about a crooked contractor.

We were given the same runaround as everyone else for at least two years. Then they sent a letter for intent to foreclose. Then they sent a letter approving the home mod loan. I do not trust them.

I purchased a condo from KB Homes at inflated price of $214,000 in June 2005, lost my job in Vegas in Sept. 2008, moved to CA, stayed in company. I now live in Phx with same company and FT job. I want to keep the condo in Vegas to move back to retire, but now on trustee sale April 27 this month. I cannot keep it at current price, but could keep at $130,000 but I can't get anyone at any bank to talk with me. I tried loan modification but they strung me along for two years. I hired a lawyer in Vegas, paid $2000 up front. We now have a short sale offer for $60,000, but bank says "too late". So now someone will buy my condo at auction for Pennys! Why? I would have paid banks $130,000. I kept up on tax payments and HOA until this past January. Is there no one to make sensible negotiations between lenders and homeowners? I lose my condo in a few weeks and the banks get pennies instead of dollars!

Over the course of 3 years, I have repeatedly sent all required information in an attempt to modify my existing mortgage to a lower interest rate due to economic hardship. My husband is self- employed and his income has declined steadily along with the economic down turn. The mortgage company requested information which I send and each time a piece of documentation is said to be outdated, expired, not there, not legible, etc. Each time, I speak with a different person who has a different excuse for refusal of modification, causing me further delay.

I have asked for one person to handle my situation several times only to be denied and having to deal with someone new every time. It is clear to me that their tactics are meant to prolong the procedure in the hopes that I will eventually give up. I feel they should be forced to look at my information and come up with a suitable modification. As time goes by, I'm increasingly concerned that we may become delinquent on future payments as things continue to get more difficult for us financially. We have worked hard to stay current on our mortgage and do not want to lose our home.

I have been trying to get loan modification on my home since September 2009. I have even hired an attorney because IndyMac did not even respond to my letters and calls. Every time I called the bank, they requested for all the documents that was already submitted two times already. I am self-employed, and my business is slow. I am behind two months with my payments. I am still paying taxes and insurance which is high. I have been calling every three to four days, and there is no answer from the bank.

Due to job change, my income has been reduced much like everyone else. I've applied for a loan modification several times, but they denied it every time due to some missing documentation or some other reason. They send letters every month saying they will help but they don't.

I have problem since July 2010, they lost my payment of $4300 on July 12, and they claimed that they did not receive it. Me and my personal bank/bank manager kept faxing copy of the bank statement showing the amount has been cleared by IndyMac Bank, and now there claiming, every payment I made through my personal bank (Kaiser Federal Bank) has been returned and now they are putting me as active foreclosure.

My bank faxed the bank statement showing the August to December payment that was cleared by IndyMac bank, they opened a research ticket and still no proper answer. Again, today, I made a three way call to IndyMac and Kaiser Federal Bank. The both spoke and agreed, again, to fax the each statement on the letter head faxed to Eric in the IndyMac bank, today. In the meantime, I don't want to go through foreclosure or any problem; especially I've been already reported to the credit bureau of my late payment and things. I need to resolve this as soon as possible. Please Help me. Thank You

I am sorry I could not give out anymore information than I did but I do not have the papers or anything with any address or phone number on them. But I will tell you one thing, they went at the foreclosure under handed. Believe me, they did I did not get anything from Indy Mac that they were going to foreclose just a rude man from a Real Estate place who informed me that my home had been sold out from under me and I had to move right then or be arrested and jailed and I am handicapped and had lived in that house almost forty years.

I had a health provider (in home) take me for identity theft and so I refinanced the house to make up for things and get a fresh start and in the process. She found out that I had a credit card with a ten thousand dollar limit on it and she started riding me and threatening to burn my house down and I am almost deaf, so she could have done it without my knowing so in order to pay for this ten thousand dollar loan from BOFA who was now threatening me with things. I now know they could not do they set me up with a loan broker back east so that they could get their money and my payment went from what ever the interest was to interest only. So, I could have been paying the next one hundred years and never seen a payment towards the principal.

One afternoon, someone came by and took a picture of my home and left I called my attorney who got the house out of equity and no more was thought about it at the time and I declared bankruptcy and was paying the Court Trustee never missing a payment and nothing came in the mail or to the house to say I was being evicted until this rude man came and told me basically to get out now.

Well, when I finally found a place I went to the city to turn the electricity off and such and take it out of my name and the lady there said oh we knew this was coming a man from the real estate came in and asked us to turn the electricity off and I told him you were current no way were we turning the electricity off until you came in to tell us.

I don't think they played fair and I wish I knew someone who could really get after them for what they did to me.

Oh well, I am in a different place and it is finally beginning to feel like home but here I am a widow almost seventy years old and never in my wildest dreams did I ever think anything like this would happen to me. Thank You.

I lost my job in February 2010, my previous job lost due to budget costs and downsizing. Contacted Indy Mac bank in 2009 and told of my decrease in salary. Denied loan modification due to, made too much! (Not according to government guide lines!) Took job with lower salary. Layoff, unemployment. Once again contacted Indy Mac with all financials. Lost in email. Emailed again. Proof of email received. Still did not have blah, blah same story of us all! Now, to avoid foreclosure, did short sale. (Advised by bank) The value is 1/3 of what is owed.

My credit ruined! Tried to workout payment arrangements Indy Mac refused!! Constant contact with the bank no help! Long story short, my home sold for $35,000! What a joke! And me, a hard working, and responsible person left with no credit and unable to re-coop what I worked long and hard for! By the way, I always had excellent credit until this. Only in the USA! Wake up America! Change that was promised has brought down our county. Oh yes, let's bail out the banks? Please!

My name is Rosa ***. I live at *** *** st. Norwalk, CA 90650. My family and I have been living here for 10 years. Between 2008 and 2009, I had a reduction in my income causing a hardship due to the economic crisis we are facing. In addition, I got behind my mortgage payment. I contacted Indymac for assistance in my difficult situation but I did not get any result from that. I proceeded to look for assistance else were and I was fraudulently mislead by a modification agency and all they did was take all my money and did not help me.

Afterward, I attempted to call Indymac. Once again, I explained my situation to the representative what had occur. She advised me to fax documents for a modification. I complied and started to fax documents and follow up with Indy Mac on: 1/29/10, 2/2/10, 2/3/10, 2/9/10, 2/11/10, 2/15/10, 2/18/10, 2/26/10, 3/2/10, 3/3/10, 3/12/10, 3/23/10, 4/7/10, 4/12/10, 4/19/10, 4/30/10, 5/17/10, 5/18/10, 5/26/10, 6/4/10, 6/16/10, 6/23/10, 7/7/10, 7/19/10, 7/28/1, 8/4/10, 8/12/10, 8/18/10, 8/25/10, 8/31/10, 9/2/10, 9/7/10, 9/13/10, 9/22/10, 10/5/10, 10/15/10, 10/18/10, 10/21/10, 11/5/10, 11/24/10 and 11/29/10.

I have been in compliance with Indymac modification department. On 4/19/10, I received a package for the trail payment program and I was placed on this program. I continued to fax documents and make my payments on time. I am outraged because my modification has been denied by the underwriter. The underwriter is claiming that the profit and loss from my husband job is incorrect. I have faxed the underwriter several times the profit and loss. In addition, my husband's employer has written a letter explaining he gets paid in cash and he does not have any expenses. My patience has been exhausted. I am filing a complaint against Indymac underwriters for not following the guidelines under the Making Home Affordable program.

In addition, I request an investigation for the misrepresentation, misleading of modification and the unwillingness to assist the homeowner. I want Indymac to modify my loan under the Making Home Affordable as I was instructed. This way, my family and I can continue our lives without the emotional stress we are living.

I applied for a refinancing loan with Investors Mortgage Corp. in Rancho Cucamonga in Aug. 2005. The loan was approved in Nov. 2005. I was told that if I kept my loan current for 2 years, that I could get refinanced at a lower interest rate. My broker was Beverly ***. I received none of my documents at closing. I requested copies of what I signed and was told that they would be mailed to me. I kept my payment on time paid more than what was required and sometimes paid double notes for the two year period. Then in 2007 my loan was not adjusted. My loan was placed with IndyMac Bank.

I was told that I had to get a modification. Each time that I would make a payment, the bank would send me a letter telling me I had to pay more. I kept asking them why were they making my due not more than what my income was? They would refuse to respond. Then they put my home up for auction. I was talking to one of their representative and asked him how much income would I need to qualify for a loan. His name was Eric; he told me $2-3,000 more. I thought about it for a few days and then called him back to ask him why would I need that much more if I didn't need that much to get the loan? So I requested a copy of my loan application from him.

He said that he would get it to me the next day. He promised that he would send it out that evening. Then he asked me why did I want to see it? I told him I wanted to see how much income they had down for me. He told me I can tell you that and he told me that it said $3,130. I again requested a copy and he again asked me why? At that time, I told him that that was not what my paperwork says. He paused for a while and again told me that he would get it in the mail that night.

I got a paper in the mail but it was not what I requested. It was a statement stating that I did not qualify for a re-modification because I did not have enough income even though they lied about what my application stated. They always sent me forms to do the re-modification with my income listed as $892 which was almost exactly what my income was after I got the loan. How would they know this unless they were a part of the fraud involved in this loan? Nowhere did they ever state that my income was $3,130.

Then after this, I was told that someone updated my file and added $2,441 income in my file, so now I could afford to pay my regular note and didn't need the modification. I told them that was false information. Two different employees said that you can see that they had put someone else's info in my file because we lived in different states. But my house was put up for action anyway. I called the OTS and filed a complaint; they just gave me the runaround. Then I called Naca who helped to put the auction on hold.

Then I started to request copies of various document that they refuse to send. When they did send documents, there would be several of the same page numbers but each page would be different. The one document that they claimed that I had signed saying how much my income was turned out not to be signed at all. I have several of the inked papers in my possession that they should have in their files. Also I found out that they did a borrower's authorization on the man that I was originally buying my home from. They had down that I was retired which was a lie. The deed of trust is dated before I applied for the loan. And I only got 13 pages when it shows that 21 were filed. I'm being told that I will have to pay for any forms that I request. Again they are putting my home up for auction on 12/13/10. We have never been to court.

And to top all of this off, I've been told by two different employees that the original Deed of Trust is 6 pages and a certified copy which is not on file in the hall of records because I've went and requested a copy of every document on file for my home since I did the loan. Also yesterday, I was informed by the employee at the bank that the org. DOT is not signed like the rest of the forms, my middle initial was left out and the signature looked different.

What is so strange is why had this original just surfaced? I've never seen it or heard of it until now. And why is it not filed at the hall of records?

I was totally honest with this whole ordeal. Everybody else got paid and I suffered the pain and suffering. I've made several QWR which they refuse to respond to. This is a predatory loan and a breach of Fiduciary Duty on the part of all involved. I have a forensic audit that shows that there were several severe violations involved. Indymac says that they have done nothing wrong, to get in touch with the broker who did the loan who is no longer in business. The title company, escrow company, appraiser who was not the person that came out to do the appraisal are out of business.These people need to be stopped. Could someone please look into my case?

My name is Concepcion ***. My family and I live at *** * ****** ave. Compton, CA 90221-2627. I have been trying since 2009 to get help from Indymac for a modification. Since the economic crisis, I have endured revenue reduction causing a hardship. I continued to contact Indymac and they requested documents. I complied with the modification department on 2/10/10 ,faxed up dated documents. On 2/11/10, I called to confirm if fax was received. On 3/02/10, I faxed other docs. On 4/23/10, I faxed other docs in review. On 5/06/10, I faxed other docs still in review. On 5/11/10, I faxed more docs still in review. On 5/20/10, I faxed other docs still in review. On 5/27/10, I faxed more docs in review. On 6/16/10, I faxed more docs still in review. On 6/17/10, I confirmed if they received docs. On 6/24/10, I faxed other docs in review. On 7/08/10, I called and was advised by Indymac representative I was denied for a modification because I did not fax documentation in June.

I argued that I had the transmittal of the faxed documents. I pleaded with the modification department to have my loan reopened. They did not agree. As an alternative, they placed my loan with a government agency program. On 7/15/10, I faxed docs. On 7/23/10, I faxed more docs. On 7/2710, more docs. On 8/3/10, in review. On 8/12/10, in review; 8/17/10 in review. On 8/24/10, still in review. On 9/7/10, I called for status. They denied the modification. The investor was not willing to modify my loan.

Once again, I pleaded with them to reconsider my loan for a modification. They requested additional documents. I faxed them. On 9/17/10, I faxed more docs. On 9/17/10, faxed more docs to the Integrity dept. On 9/21/10, in review. On 9/23/10, in review. On 10/2/10, in review. On 10/14/10, I faxed more docs, still in review. On 10/15/10, I confirmed if fax was received. On 10/19/10, in review. On 11/1/10, in review. On 11/3/10, I faxed more docs. On 11/4/10, I confirmed if fax was received.

On 11/18/10, I called for status. I was advised by representative my modification was never reopened and my home will go on sale on 11/19/1020 at 10:30 am. I was shocked with this information. I could not believe it. The representative advised me he could not do anything about this. I am outraged by the practices of Indymac. I have complied with their request to fax documents. They have continued to prolong the process of the modification. This is why homeowners are being foreclosed without any regard to the family. We are asking why is Indymac out of compliance with the agreement of the Making Home Affordable program and we are requesting an investigation and insist they consider my request for a permanent modification

I wish to file a complaint against Indymac for their conduct and process of the loans. I insist that Indymac modify my loan under the Making Home Affordable program. I do not wish to lose my home as it will cause a tremendous anguish to my entire family. I am requesting your assistance in this matter. Thank you, Concepcion ***

After 5 years with the loan in May this year, I was late 2 months and I decided to do a loan modification. So I hired a company that had a good record doing so. Anyway, after sending all my papers, Indymac called me and told me that my loan modification was in stage one. Then a month later, it is on stage two. After that, I didn't hear anything anymore.

I kept calling the loan modification company and Indymac once or twice a week. Then I received a notice of foreclosure. I called them back and they told me that the modification would not stop the foreclosure but that the negotiators will finish the modification before the foreclosure date. During this time, they told me not to make my payments because this way, I would show hardship and the modification will go faster.

Well, time went by and after almost 5 months, they told me that my modification was denied and that they didn't have a reason why. This call came only five days before the foreclosure date. They told me that my only option was to re-instate the loan and that I needed to pay over 12 thousand dollars in payments, late fees and interests, of course. I didn't have the money and I tried to negotiate with them, I even called an attorney friend of mine so he could call on my behalf but he said that he could not get anybody on the phone other that the regular operators and they didn't wanted to negotiate other that me paying the more than $10,000.

To make the story short, my house was in foreclosure on Oct-9-2010. I didn't want to loose my home but to me it seems like entrapment, taking so long to do the modification, telling me not to make the payments to make the process faster, then denied the modification and refused to negotiate? Not only will they not help me with the modification but they wont help me out at all with my ridiculous home loan that they put me in. They split my original mortgage into 2 loans. 1st loan for $150,000 at 7.875% and 2nd loan for $33,000 at 12.40%. Not only are these interest rates predatory lending, but it is also a 5/1 Libor Balloon loan. So my 1st mortgage payment is going from $970 a month to $1,228.59 next month and there is nothing that I can do because I can even get Indymac to send me a copy of my loan documents. Never mind, talk to me and try and help me out.

Please help my family keep our home that we have paid for last 5 yrs. Is there anything that can be done? Please, someone give me some answers. Thanks for taking the time to read.

My mother applied for loan modification with IndyMac back in March 2010. The reason for modification, my father passed away in 2008 and her income was immediately decreased. IndyMac put her on a trial period and reduced her payments for 6 months. During this time, I had to fax over many different documents and talked with numerous representatives over the phone about the loan modification documents they were requesting. I sent over a piece of documentation that they requested when they requested it.

In August, we received 2 letters in the same day, one stating that they were missing documents and had rejected documents. The other letter stating that they had denied the loan modification because of missing documents. So I called and spoke with one of the many representatives about these letters, they informed me that the loan modification had already been denied and that we could send the documents but the decision had already been made. The 2 letters contradicted each other and were sent by the same representative on the same day. We sent IndyMac all the documents that they requested and when they requested, we never spoke with the same representative over the 6 month period, and each representative had something new to say or a different request. My mom is 72 years old and I truly believe that her age was a determining factor in this modification decision. Because truly they denied this loan because of a "document" they said was never faxed to them.

This lender is a joke! How can you run a modification department with hundreds of different representatives talking with the customers and all having a different response to your loan? We submitted everything they asked for. It would have been easier if they would have told my mother "no" in the beginning of this loan modification instead of building up her hope that this loan would be modified. This lender should not even be allowed to conduct business! They are the most unprofessional mortgage company I have ever dealt with. Foreclosure is the result of this one document that they said they never received. Now my mother is losing her home and was so hopeful that she could work out an affordable payment plan with IndyMac. They gave her false hope!

I tried to sell our house since August 2009. We have dropped our prices many times, changed real estate companies, but there are still no offers. There were some showings but no offers. We finally had to make a very difficult decision on putting our house in the short sell market like many homeowners. Looking at the prices sold in and around our neighborhood, it was our last resort.

There is no way we can get the price we want. Finally, at a short sale price of $270,000, we got an offer of $260,000. After discussing with our realtor, we agree that the price was reasonable considering everybody else is selling at about that price. We send the offer to the IndyMac, thinking that if they counter, it would be at least a feasible amount. Well, they counter offer with $299,900. Ridiculous! There is just no way! No one, I mean not even with people with bigger and nicer home sold for that much! How can they think that the price will even work? Besides, $299,900 was almost our initial asking price before we fall into short sale.

Our buyers of course rejected the offer as they are not stupid. They know how much houses sell in our area. We will have to foreclose and live with bad credit for the next 10 years and will not be able to have our own house!

On November 18th 2009 I filed for a loan modification with Indy Mac bank. I have had nothing but a hard time with them. I called every week to make sure that they has all paperwork required to proceed forward with the modification and after numerous conversations with customer service I was told I meet the criteria for the modification. On 12/21/2009 I was told they were missing 2 pages from the modification package which I sent them that day then was told have to wait another 60 days for review. This went on until Feb 2010. I called to check the status as I did weekly and was informed I was declined for I did not meet the criteria for the modification when I asked for documentation on what criteria they went by I was told they con not supply me with any documentation and I would have to look at the government website.

I asked to speak to a manager to help with my situation and was told I should sell my home if I can't afford it and there was nothing else they could offer me. I have never missed a payment or have been late and they informed me that they did not understand why I was doing this if I am not in foreclosure. A family friend told me he would help me because he knew that there were other programs out there to help me. He contacted my bank on my behalf for which I gave him authority to do so. He was told that there is a hemp program for people like me who pay their mortgages.

So on 02/18/10 I sent in the required paperwork for this program. I still call weekly to find out the process. I was informed on 05/24/10 the package I submitted was the wrong forms which they has supplied to me and I needed to fill out another package which I did and sent over that day. I called the following week and was told they have all the paperwork. I contacted them in June 2010 and was told that I was supposed to submit pay stubs tax returns etc. I explained to them the package I was sent never asked for that information and that they already had what they were asking for from the first package I sent them. They told me to resend the information which I did.

In July 2010 I was told they only received one pay stub and cannot proceed with the package so faxed it over that day. August 2010 I was informed that they needed more than 1 pay stub and I told them when I spoke to customer service last month they told me they only needed one. So I then faxed over 4 pay stubs. Called back a couple of days later to see if my fax was received they told me they now had everything. I called back on 08/24/10 to check the process and was informed that they were missing 4 pay stubs, 2008 tax returns and a current utility bill. I re fax them everything they need.

On 09/02/10 I called to confirm everything was received and was told they got my pay stubs and the tax returns but did not receive my utility bill. I then put up a fight and told them I sent it they put me on hold and came back and told me they found it and that they now have everything. I called back later that day to verify what I was told this morning and I was told the tax returns they have are not signed I explained to them they were electronically filed and they told me they needed them signed so once again I have re faxed the information.

On 09/08/2010 I called them to verify they received my tax returns that I faxed over on 09/02/10 they told me as of right now they don't have them because of the holiday they are backed up. Then they told me they were missing my pay stubs. I told them that this is not missing and to check threw your files because they are there sure enough they were found. I was then told to call back tomorrow to see if my tax returns were received. After all paperwork is received I am then told it will take up to another 30-60 days for a decision. But in 30-60 days I will be told they are missing more paperwork because this is what they do every time it comes close to the date that I am told. I know I am not the only customer going thru this but something has to be done. I am living up to my obligation of my mortgage I need them to help me know with this modification. Anything that you would be able to do would be highly appreciated.

In less than a week, our family faces homelessness. Our American dream has turned into a nightmare. My husband and I have two small children. Here Is our story.

In 2006, we bought our dream home at the top of the market. Presently, the home values are at $130,00 or lower. At the time we purchased our home, our loans totaled $264,500. In 2008, Heather was laid off. We kept current on all our bills with all of our savings until Jack was laid off 2009. We missed our home loans 1st and 2nd. We called Consumer Credit and was referred to a local HUD housing Counselor Rick *** at Washoe Senior Law Project in Washoe county. He has walked each step with us. We tried to modify our loans. The 2nd did modify and is current. The first with IndyMac did a forbearance until IndyMac canceled after I sent in six months of forbearance payments. The reason for the cancellation was I didn't send a certified check with the loan payment. I sent a regular check.

So we started another modification process with IndyMac. This was in March 2010. Jack is currently working a new job that has a lot less income than he used to make before the economy took a dive. We have complied 100% with all of their many requests. I'm very upset due to the fact that IndyMac this week, 9-3-10, tells us they won't review the loan Modification request. IndyMac tells us the house will be sold on September 10, 2010 at the Trustee Sale. I contacted State of Nevada Foreclosure Mediation Program on Sept 1 after I learned that the house was moved from a Notice of Default to a Trustee a sale. They informed that I don't qualify due to the time frame from the Notice of Default. The NOD was placed June 20, 2009. This program is for home in foreclosure after July 1, 2009. Also the NOD is past Nevada Mediation time frame. IndyMac had a Hold on the Notice of Default that the removed in August 2010.

I would have contacted the Nevada Mediation Program before this if I thought that IndyMac would not modify. I believed all along that we would be able to modify our loan. IndyMac assured me during the process that we would modify because we completely qualify for the HAMP program. We have complied 100% to all of IndyMac requests including duplicate and triplicate info many times and just this last week IndyMac made our renters sign an extended 1 year lease on a small condo that we were unable to sell due to the economy. Now, if needed we don't have the option of moving back into that home and then to be told this week that IndyMac never intended to review our loan modification. Our family is running out of time. I have been told that a Bankruptcy could delay the sale of our house. Bankruptcy is an option only that we are current on all our debts besides our first home loan with IndyMac. Please help us save our home.

Blatant theft of money paid to bring our account current. Fraudulent payment arrangements designed to take our money and foreclose on our house too. Extortion to gain more money by telling us we would lose our house if we don't pay. I would be happy to send actual evidence should it be needed. We may lose our home still, as well as money, in the form of excess fees and excess loan payments.

I believe they are intentionally denying me for a home modification loan. I've provided everything they requested and more. They even verified they received documents, then say they didn't.

I have an auction for my home tomorrow, July 29, 2010 and Indymac doesn't want to help me stop this sales date. They told me that I need to reinstate the loan in order for them to stop this sales date which is $33,060.20 and I don't have this money. They also told me that because it was already postponed once they are not allowed to do it again. I am asking you to please help me save my home.

My story isn't as bad as some, mostly because I've read the blogs on IndyMac and expected exactly what has happened. We are not eligible for a gov mod because this is a 2nd home (a vacation rental property). We put 1/3 down on the house 7 years ago and have paid extra on the principal every month. IndyMac refuses to discuss any kind of loan mod or refi. They clearly prefer foreclosure. I still try every day, hoping I'll stumble onto someone who will help but am not optimistic.

My current complaint is that I've been emailing (so there's a paper trail) and talking with IndyMac almost daily for the past few months. Today we received a certified letter in the mail saying that they'd been trying to reach us unsuccessfully for weeks and if we didn't contact them and bring our past due current, they'd start foreclosure proceedings. I'm not sure how much more contact I can have with them than I am now. I find this so mean-spirited and an out and out lie.

On the 15th, I emailed and called Indymac and the answer I got was you need to submit two most recent pay stubs because they are missing.

When speaking with a representative, I was told that everything was fine and a decision would be made by day's end. On Saturday, the 17th of July, I was told that my social security number was blackened out and I need to submit more paperwork. In the same breath, I was told to borrow money from a relative if my mortgage was going to be late. The representative went on to tell me I didn't qualify because I don't earn enough money. Every time I feel that I am at a decision, they throw up a wall. I am at a loss. I have provided them with everything, two and three times.

I got my loan modified from $2900 to $3600. (I thought it was suppose to lower)I called IndyMac to help me out because I couldn't afford this amount, they pretty much don't care, they apparently would rather short sale then help me keep my home, if at least they would lower the interest rate that would help, I'm paying 6.625%,they tell me that is what I qualify for after crunching the numbers. The way this works is that they take your gross income, they don't care about your monthly bills, even though they ask. IndyMac needs to be investigated. They sound like all the scams out there, one doesn't know who to trust after being lied to and taken advantage only because we want to keep our homes.

In May of 2009, I was laid off my job. Although I did receive unemployment, I steadily lost ground in making my mortgage payment to IndyMac. By September, I was a month behind. In October, I applied for a "loan modification" package, filled out the many forms and sent them in. I then called as requested, every two weeks. After 3 months, I was told that the loan modification was denied, but that I might be eligible for another modification if I re-applied. I did, and enlisted the services of Apprisen Financial to help negotiate my modification. Many conference calls to IndyMac resulted in my having to download and fill out a new loan modification application (as their forms had changed). They then told me that I needed proof of 9 months unemployment to grant the modification.

I told them that since October (when I first applied for the modification), I did have 9 months of unemployment coming but now, in April, it was not likely that I could prove that. I filled out all the required piles of documents, tax forms, income verification, Unemployment, profit and loss, all to no avail. I asked for two payments to be deferred to the end of the loan as I have been able to keep up with one monthly payment. However, I have not been able to catch up with the one delinquent payment. IndyMac reports my account as delinquent every month, even though I make the monthly payment. (This continues to erode my credit rating). In addition, there are numerous late charges, penalties, fees, etc. I get about 40 phone calls from IndyMac each month and they always ask the same thing, namely, "will you be able to make a payment to bring this account current? If not, when?"

The last time I talked to them, they told me that they couldn't do anything for me because my loan was with a "private lender". They (by law) apparently cannot divulge the name of this mysterious lender to me, but this same lender has the right to accept or deny any loan modification proposal. Apparently, this mystery lender has denied all of my loan modification request. I am a handicapped individual, my wife is handicapped and we have not received any help from this company. It has been a complete waste of our time to try to get a loan modification approved by IndyMac. My experience with this company has been dreadful.

When you call them they inform you that they are authorized to record the call. I wanted to record some of the conversations that I have had with them, but they informed me that they would not authorize me to do that. Yes they can record me but I can not record them. Thats insane, how can anyone be allowed to do that! I guess they have something to hide. I think banks like INDYMAC are criminals which should be prosecuted. I consider myself to be a pretty insensitive guy but after reading some of the complaints about INDYMAC I cried. I feel so ashamed that our government has allowed this. Please stay strong, don't let them win. I will lose my home. My good credit is trashed. It will make finding a job and a new place to live even harder.

After two years of financial hardship, we are finally getting back on our feet. During that time, we never missed one mortgage, utility, or credit card payment. With a median credit score of 697, with thought surely we could take advantage of the low interest rates and refi our current 7.75% mortgage. We tried three different times with different mortgage companies and our credit union, but each time were turned down for various reasons (husband not enough time on his job, debt-to-income ratio too high, etc.). Because we felt we met the criteria for a loan modification through our current mortgage company, Indymac, we filled out the paperwork and sent it in via certified mail. They received it over three weeks ago, so I called today to check the status.

First, the customer service agent, Adrian, tried to tell me they didn't receive it and I should have faxed it. When I gave her the exact date it was signed for, she said the loan mitigation department had it, but they needed proof of occupancy. I told her I sent everything in that was requested on the checklist, stapled together, and each page had a "sticky" note saying what each document represented. Then the bomb came. She said we don't qualify for the modification because this is our second home. What? In fact, since we first originated our mortgage 3 1/2 years ago, they had in their records that this is our second home and now I have to fax her a letter requesting them to change the occupancy status to primary residence so we can get the mod. In addition to faxing our tax statement and a utility bill for proof.

All of which I sent with my loan mod application already, but it needed to go to the "data integrity" department. I can only imagine the nightmare that lies ahead of us in trying to modify the loan now. However, an even bigger question comes up in my mind. If mortgage rates are partially determined by primary, secondary, or income-producing property status, have we been overcharged in interest all along since they had the wrong information in their system? We have always wondered why at that time everyone we knew was getting 5% mortgages, and us with a 740 credit score got 7.75%. I sure wish I could find an attorney who would be willing to sue them for the money we have overpaid, not to mention the lack of integrity in dealing with this company. We will serve hotdogs every night before miss a payment on anything. I am just glad we didn't let any of these Indymac people talk us into letting our payments get delinquent. It's a totally helpless feeling to be recklessly abused by a company with so much power over so many people.

In Dec 2006, I took out a construction to permanent loan with Indymac Bank. I was fully approved for a permanent loan. When I got to the closing table the paperwork which had just been overnight to the title company that same day was for an ARM at the end of the construction period. I immediately called and spoke with the officer I had been working with. I was on the phone at least 20-30 minutes explaining I did not want an ARM. I had told them this and had been told I was approved for a 30-year fixed.

The loan officer flat out told me this was just a formality but when my construction was completed, I would be able to pick and choose my loan program at the time, including a 30 year. He told me they sent this paperwork to everyone because when my construction was completed there may be better rates available.

When I finally finished construction in Oct/Nov of 2007, I had a terrible time reaching anyone at Indymac Bank. Finally, getting someone on the phone, she informed me the only loan programs they had available was a 5 year ARM at about 9% interest rate. I had already been approved for the 30 year and had been lied to at the closing table and was lied to again. I had already prepaid all the interest for the construction loan and already paid closing costs for a permanent rollover. They did not release the final $500 in construction money to me and instead offered me the 5 year ARM. I was not in a position to refinance with anyone else. In addition, I was told repeatedly they would conduct a reappraisal because I did not feel I should be paying PMI.

The value of our home was almost $100k more than the construction loan I took out. I put a lot of personal money into the home. Yet, they required me to purchase and pay PMI Monthly. I pay over $2,000 per month and this does not even include the property taxes or insurance. In short, this is breaking me. It even took more than 6 months for Indymac to roll the loan over because of their inner issues.

Please advise.

My husband and I work to make ends meet. We have been trying to conceive for a while. At the end of 2007 I became pregnant. Being over 40 and having had a previous miscarriage and also a son from a previous marriage mentally disabled, my doctor recommended that I should go on medical leave. That's when we got behind.

We asked for a loan modification on both of our loans and when we received the approval for just one at the end of 2008, we thought we asked what happened to the other. They assumed that question meant we didn't want the modification and asked us to pay the total owed to that point and started the procedure to foreclose.

We filed for Bankruptcy to get rid of credit card bills and save the house, but since I was back at work now, we could only qualify for BK 13. It got rid of the second loan, but we needed to make payments for the BK which was greater than the two loans combined. We asked for another modification, they sent the forms on 1/27/10 and we got them on 2/3/10. We sent them next day with all required paperwork, but came to find out an investor bank Deutsche Bank bought the title on 02/01/10. The house was never listed.

After endorsing an insurance claim check over to Indymac and submitting all the required contracts, they then tell me the amount of the contract does not equal the amount of the insurance claim (work is less than the claim check). They then tell me that they need a letter from the contractor explaining why they charged lower than what the insurance adjuster allowed. Then they tell me they need a letter from the contractor to tell them what the contractor is not doing. We submitted the insurance check to them over a month ago and still have not received the initial draw to complete the work. All the while, this house is a rental. It sits vacant because we can't rent it until the work is complete. It's one thing after another with them, they don't bother to call us and when we call them it's always something else they need.

I am writing to you with regards to my mortgage lender IndyMac/One West. I have tried my best since the beginning to make monthly mortgage payments on time, but I am currently experiencing a hardship. The mortgage on our home has increased over $700.00 since we first bought the home. The cost of living has also increased which also contributes to the economic crisis that we are all in. My husband is in construction and would do small construction side jobs to bring extra income, but he has not had a side job in more than 4 months. As a teacher, I had the opportunity to work winter and spring intersession every school year and was able to make extra income, but due to our state's budget cuts, my school has not had the funds to offer this opportunity for teachers, therefore, I have made less income than the previous year. Our mortgage lender IndyMac/One West has put a sale date on our house set for 04/23/2010. I am truly afraid of losing my home. I recently requested assistance for a modification and have had no response on helping our family keep this home. I really need help in hopes of getting a modification. The sale date is in 2 months from now, please help me.

My husband and I were fortunate to receive a modification, yet our property taxes were not paid. We were working on getting a loan from family when without notice, Indymac paid it and brought our monthly modified loan amount back up higher than the original loan. We started falling behind again, so they offered another chance at a remodification.

My husband wasn't comfortable with that and said, "Let's bite the bullet, struggle to pay until the taxes are paid, (1 1/2 yrs)". but I said, "No, let's do this. Why would they offer if they weren't going to be able to help?" So for 3 months we have been paying the new loan amount hoping for good news, when we were just informed they couldn't help us! Now we are in worse shape than we were originally! Now they want 3/4 months mortgage payments to bring us up to date? How could they do this to us!?

We have been attempting to complete a modification with Indy Mac since May of 09. We found a reputable company after much research that assisted us with the process for a fee. We had been advised by Indy Mac that in order to receive a modification we would need to be delinquent on our loan. Against my better judgment I did not make May of 09 payment but continued to make the payments in the following months. In September of 09 Indy Mac offered us a trial modification under the Making Homes Affordable Program. After reading the fine print under the federal program I found that Indy Mac could continue to report me to the credit bureaus for the difference between my full payment and my modified payment.

Being in a difficult position I decided that it would be best to keep my home and work with the bank since the temporary modification was only for three months and then it would be converted to a permanent.

I continued to follow up with Indy Mac and was advised multiple times that everything was on track to be completed by December 1st of 09 and no other documents were needed. At the end of September they requested a current pay stub, so I provided the check of September 30th. I called in to confirm that they did receive the information. They confirmed that they had received the information. Into December 1st I confirmed that everything was current and acceptable and was advised by both a representative (which is very difficult to get on through the two 800 numbers they provide) and their automated system. I made my payment over the phone with a live person for the modified amount.

On December 24th I called into Indy Mac because I had not heard anything. I was told that my modification was denied on November 24th for insufficient documentation. They needed a current pay stub. On November 24th the check they confirmed in September that they had would have been the most current. Also, they accepted my modified payment on December 1st, 10 days after they had canceled the contract. The supervisor I spoke with advised me that it was my job as the consumer to know what they required to complete the modification not theirs to tell me. I asked him how I was supposed to do this when even their own people and automated system confirmed that all the needed information had been received. Needless to say he did not have an answer for me. I read the contract that I signed under the temp mod and I it appears that Indy Mac may have been in violation of their own contract by accepting my payment in December.

I was also advised that legally they do not have to notify you if you have been denied. It is your responsibility as the consumer to know that information. I have since been told that I now have to start the process all over again. The problem this time is I do not have the funds to continue to make the higher payment and I am seriously considering a short sale as it appears that I may not get the help that I need from the bank. Also it should be noted that the bank will not even adjust the escrow part of my payment even though my property taxes were lowered due to re-evaluation. I was advised that I have to continue to make the highest payment until the modification is resolved even though they are paying out less to the state. I have read all of the guidelines under the Making Homes Affordable Program and I more than meet all of the qualifications.

I can not understand why it has been so difficult. I get that Indy Mac will make more money if they foreclose on my property than to modify my loan. It should also be noted because I made my modified payments to Indy Mac for 3 months they received a financial compensation under the program. Also, they can report statistically that I had a modification to show that they are extending good faith. I do think that a class action suit against Indy Mac would be well founded, not because they have moral grounds, but because it would appear they may be in violation of some laws. As a result of this I am not able to make the increased payment. I am likely in a position of default and severe damage to my credit that prior was in very good standing.

This complaint is based on IndyMac home loan modification which is supposed to help homeowners facing financial hardships, when in fact it places harder hardships on those denied upon completing the trial period. I was one month behind in my mortgage before this trial period, this trial period is based on three months of payments and documents.

Now here's the scam, I make the first modification payment ahead of time which is $1290 less than my mortgage. The second payment is made on time so I called IndyMac to inquire if the payment was received and I was told that it was not, so I track the express mail receipt number only to find that the payment was delivered. So I called IndyMac again and inquired about the payment and once again I was told it had not been received, so I asked for a supervisor and would you believe she found my payment. This just goes to show how incompetent our helpers are.

My last payment was paid before the due date which was 12-1-09, and on or about 12-5-09 I received a default letter dated 12-2-09 and the modification payment was listed as a partial payment balance so I called IndyMac once again. I was told that the modification loan had been denied and that my default payment has to be cured. This payment is $10,507.34 which is about the same as $2898.50+ $2898.50+ $1290+ $1290+ $1290, this balloon payment was in fact caused with this modification loan trial period and I have yet to receive anything in writing from IndyMac pertaining to this modification trial period.

Scam! I would like to know if IndyMac still receives $1000 for me being in this scam. This bank clearly violates consumers rights with these unfair practices, if there's a class action I want in. Please contact me A.S.A.P.

Help! We are desperate for help, for a voice! Please help us expose IndyMac Bank for fraud and abuse of its mortgage customers who are trying to keep their homes. Our story is one of thousands of people who are on the verge of being foreclosed on. We have 3 teenage children and also have my parents living with us. At the beginning of the year, we started to get behind on our mortgage. My husband is in construction and I was laid off. Our income had decreased substantially. At that time, we contacted IndyMac to get some help. We applied for a modification and was denied because the IndyMac increased my husband's income to disqualify us. Then the Home Affordability program came out. We qualified for that as well. We were to be on a 3-month trial modification.

We sent in all of the documents, made all of the payments on time and when we called on Nov. 30 to make the last payment, we were told the trial was cancelled on Nov. 25 due to one missing paystub. Mind you, they had 4 weeks worth of income from us. They still took our money for the last payment but are holding it and not showing us as complying. Here is what they are doing, they are not modifying loans. They are getting government money for the "trial" modification and the denying them over "missing" unimportant documents. We had tried numerous time to talk to a supervisor and have been denied access to anyone other than the person who answered the phone.

We are being to told to resubmit everything and not make payments. Does that smell to high heaven or what! The review process could take 60 days, putting us further behind and no guarantee they will not sell our house during the "review" process! If you Google complaints about IndyMac, you will see we are not alone. We do not have money to hire an attorney but there is a story out about Diane and Greg ** in East Patchogue, NY that got their house free and clear. The judge, Jeffery **, said chided IndMac and made this ruling to show them a lesson! Please help us expose them and help thousands of people save their homes!

I look forward to hearing from you-we don't have much time before our family is out on the street!

I mailed and faxed in loan modification packages in June. I have called about every two months after and I just get the same ***. I don't want free rent just if they lower my interest rate with 7.5% I could make it. But they just not working with anybody it seems. I tried to refinance my house but no bank would because it's only appraised at $60,000 and I owed $159,000. What happened with the Obama plan and the bail out money to help?

I haven't slept in months. I don't know where to go. I already got scammed by Quiken Loans for $500 to get new loan. I got rejected and they kept my $500. Who can you trust? I don't know how long I would be able to pay my mortgage work is getting really scares.

Back in October 2009, I was contacted by Indymac regarding a Loan Modification that was submitted to them. I told them that I didn't file for any loan modification. They proceeded to tell me that the employer that I worked for sent them a letter which stated that they had to cut my hours and that I wasn't making as much money as I was before. They said it was some Resort Company in one of the Southern States that sent this letter. I told them that I had no idea what they were talking about and that I worked for the Governor's Office of Information Technology for the State of Colorado. After almost 20 minutes with them on the phone, they told me that the information was put on the wrong loan and that they would correct the information.

Two weeks later, I received a letter in the mail from Indymac that stated they were missing information from me regarding the Loan Modification that I submitted. They wanted Income Tax forms, W2's, etc. So, I called them, and they proceeded to to tell me that they are calling me about the loan modification I submitted. I, again, explained the same story again to them where I worked and that my hours weren't cut, and that I live in Colorado, etc. They did some research again, and apparently there is another person with my name that lives in Florida that is looking for a loan modification. They again apologized to me, and they said that I wouldn't get any more phone calls regarding this matter.

In November 2009, I was contacted by Indymac about the exact same loan modification and still needing information from me. Again! I explained that I never requested for a loan modification! I then proceeded to ask them if my loan number and SSN was given by Indymac somehow to someone. Or if their system was breached somehow where PII information was exposed.

I don't understand how my Loan there got associated with someone else's documents. There was no answer from Indymac about that. Instead they turned it around and said, "Why would someone request a loan modification if they had your personal information. Wouldn't they be getting loans?" We argued back and forth for another 10 minutes and they again apologized to me and they said that they would correct the misunderstanding, and that they would not contact me again regarding this.

On January 4th, 2010, I received a phone call from Indymac because they didn't receive my payment on the 1st and they added me to their collection list. I have had them as my Mortgage Lender for the past 3 years. Due to myself being paid on the last business day of each and every month, my payment date fluctuates. Sometimes, the payment gets paid on the 1st, sometimes it's a few days later. After 20 minutes of moving around in their auto-call system and hanging up on me twice, I was finally able to talk to someone.

I asked them why they would put me in their collection department when for the past three years that I have been with them, I have always paid them at least by no later than the 5th of the month depending on how my Bank's Bill Payment system sends the bills because I get paid once a month at the end of the month. They replied back with, "How are we supposed to know that you were going to make the payment this month. We have no way of knowing that."

I always thought that Mortgage Companies have a 15 day grace period and that no fees would be applied until the 16th day. I told them that this was harassment and that they should concentrate their efforts on people that haven't paid their bills for two, three, or more months.I asked them not to call me anymore and they said that I would need to send a formal cease and desist order to them. When they get it, I would receive no more phone calls ever from them regarding anything. So, I guess if anything does actually go wrong on the account, I wouldn't get a phone call. For example, if someone hacking into their system and breaching their records. I guess it's one extreme or the other with Indymac.

I am not sure if it will ever end. At least I may have something to look forward to in the year 2036 when my loan is paid off.

Help! We are desperate for help, for a voice! Please help us expose IndyMac Bank for fraud and abuse of its mortgage customers who are trying to keep their homes. Our story is one of thousands of people who are on the verge of being foreclosed on. We have 3 teenage children and we also have my parents living with us. At the beginning of the year, we started to get behind on our mortgage. My husband is in construction and I was laid off. Our income had decreased substantially. At that time, we contacted IndyMac to get some help. We applied for a modification and we're denied because the IndyMac increased my husband's income to disqualify us.

Then the Home Affordability Program came out. We qualify for that as well. We were to be on a 3-month trial modification. We sent in all of the documents, made all of the payments on time and we were called on November 30 to make the last payment. We were told the trial was cancelled on November 25 due to one missing pay stub. Mind you, they had 4 weeks worth of income from us. They still took our money for the last payment but are holding it and not showing us as complying. Here is what they are doing. They are not modifying loans. They are getting government money for the trial modifications and then denying them over missing unimportant documents.

We had tried numerous times to talk to a supervisor and we have been denied access to anyone other than the person who answered the phone. We are being to told to resubmit everything and not to make payments. Does that smell to high heaven or what? The review process could take 60 days putting us further behind and there is no guarantee that they will not sell our house during the review process! If you Google complaints about IndyMac, you will see that we are not alone. I look forward to hearing from you. We don't have much time before our family is out on the street!

My story is like most all others on this website. I lost my job, my husband took a cut in pay, we applied for a mortgage modification. We were told that Indymac would only approved those who were at least 3 months in arrears. We had been borrowing to make the payments and decided that instead of incurring more debt, we would wait the 3 months. Our application was approved Aug 09, and after making the 3 trial period payments we were assured that all was well but because of the number of applicants, our paperwork had not been completed and we were to make a 4th trial payment. In the mean time our house has been traveling the forclosure route. On Dec 11, I was told that they were still working on my loan packet. On December 16th, I was informed that my file was on the "second look" pile and on December 28th I called to find out where my modification packet was and was told that my application was denied. No reason, no denial letter...nothing. Had I not called, I would not have known at all.

"You were recently mailed a very important offer to modify your mortgage loan. This no-cost modification will bring your loan current and lower your rate, giving you an affordable payment each month.

This is a limited time offer so please watch your mailbox for a Priority Mail envelope from IndyMac Mortgage Services. Once you receive the packet, sign and return your modification documents before they expire on 12/23/2009. Packets not returned or postmarked after the expiration date may not be accepted and you may not be eligible to receive another offer.

The packet will outline all the required documentation you need to return to us to confirm your eligibility. Please refer to the packet for important details, terms and disclosures. Incomplete or missing documentation may delay or suspend the processing of your loan modification so please return all documentation we request.

I called on 12/19/09 to confirm the offer was being made. I was told that an offer, in fact, was being made and the documents were mailed by Priority Mail on 12/18/09. I was told the new loan amount and what documents needed to be sent with the signed modification letter. I was also told if my parents had not received the documents in time, I could call back on 12/22/09 and ask for a seven day extension.

On 12/26/09, I called Indymac to let them know the modification paperwork still had not arrived. The automated voice message stated that a seven-day extension had already been granted and I did not need to speak to anyone. The only action needed was to sign the modification agreement and send it back.

Since we still had no paperwork to sign, I reached a lived person to ask for the documents to be sent again. The male, I was unable to understand what he said his name was, told me that the email was a system error and there was no modification offer. He was surprised that the voice message still indicated that there was an offer that needed to be signed and returned. He said lots of the modification emails were sent to lots of people in error. He also said that there was no active work being done on my parent's modification and if they still wished to be considered for a modification, they would need to complete a new application and send in all the same paperwork that he confirmed was still currently on file. I attempted to speak to a supervisor but he could not locate one after several minutes. He told me it would do no good to speak to a supervisor because the supervisor would tell me the same thing.

I don't know who to believe anymore. There was no follow up email stating an error was made. I now have to tell my parents that there is no modification offer and after months of waiting, we have to start all over again with a new application. What do I do now? This is extremely unprofessional of Indymac.

I split up with my girlfriend and picked up a child support payment. The perfect guidlines for hardship with my morgage payment (according to I.M.B.). I was going to try to do a loan modification thru a private party but, IMB sent me a letter to use thier services. This letter signed by the vice president. I followed thru with the packet, pay stubs, and all the neccesary information. Months pass with no reply from IMB. During these months I still recieved that same friendly letter that only now i see is a front to say they tried to help. Don't get me wrong, I'm not asking for free money just a lower interest rate and a fixed loan. If you try to follow up on the packet a very rude debt collecter makes you feel like a loser for trying to follow up on a program they invited me to apply for. Thier letter of lies has prolonged my agony and increased my debt to were losing the house is the only option. It's almost like that is thier intention. Isn't the government assisting these programs? Is IMB's change to One West Bank a scam to keep the governments aid instead of using it for its original purpose? My next letter is to ask Obama how much government aid these people are steeling.

Since the beginning of the year, I have tried desparately to get a loan modification. I have been given the run around many many times. Faxed this, sent that and wait 30 to 60 days. Now, bam, my house is to be sold. My home is to be sold on the court house steps in the town where I have lived all my life on Dec 4th. I feel like I have been left out in the cold since I am white.

I started a payment lowering program in January of 2009 with Indy Mac / One West Bank. I sent in 3 months of on-time payments during this period and received notification after each payment. After which Indy Mac / One West Bank would not work to keep my payments lowered.

In June of 2009, I started another program. This was a Loan Modification Program. I completed the program per the instructions agreed upon with Indy Mac / One West Bank. I sent in all of the required documentation, twice by fax and another by UPS overnight and received notification 3 times.

Before proceeding in the program I received notification that all documents had been received and I also verified with the company after the first initial payment. After making the last payment on August 31st, 2009, I called the next day which was a Tuesday September 1st 2009. I made an inquiry about the Modification status of my loan. The agent stated that there was no information and no decision was available about my status in the program. I sent in 3 months of on-time payments during the loan modification period and received notification after each payment.

The next day Wednesday September 2, 2009, I received a call from Indy Mac / One West Bank stating that my loan was delinquent. I explained to the company's agent that I was in the Loan modification program. The agent goes on to tell me that I had been denied loan modification. The agent told me that the reason that I was denied was because I did not send in the required documentation.
I then placed a call to Indy Mac / One West Bank. I talked to a different agent than I had talked to earlier. After researching the account, this agent stated that the decision to deny a Loan Modification was made on August 21. This decision had been made 10 days before the last payment was due on August 31 2009.

I filed a complaint with HUD, BBB and an attorney.

THIS WAS MY COMPLAINT TO THE BBB, HUD AND MY ATTORNEY:

Complaint Summary:

Defaulted on a Loan Modification Program 10 days before the program was completed. The program lowers interest rates and gets rid of MIP insurance.

Resolution Sought:

Lower the Interest rate as proposed BY INDY MAC /ONE WEST BANK..to at least 5% AND Reappraise the property at the true value and stop charging MIP insurance. AND Refinance the loan and include the late fees and charges into the total refinance amount. My home is valued at $300,000 and I owe $213, 000. I have an 8% loan and MIP insurance. The mortgage payment is more than 31% of my gross income and I owe less than 20% of the home's value which voids the MIP.

BBB Resolution:

"We have closed our file and we appreciate your using the Better Business Bureau. This complaint will remain in our file on this company and will be a part of the report we issue to the public.

If we can assist you in the future, please contact us.

Thank you."

Complaint Classification:

Complaint Description - Posted 9/3/2009 3:28:18 PM

I had an attorney to submit all documents twice and One West still lied/fabricated stories about not receiving items etc. The BBB was useless and the attorney wasn't given timely responses. They stalled. I even had a buyer that wanted to do a short sale. Indy Mac / One West Bank would not allow this to happen. They eventually foreclosed.

Ongoing non-action of mortgage modification after one year attempt to remedy mortgage loan...attempting to get assistance from third party mortgage modification program. Indymac will not respond.

Not have specific reason, but I should re-submit another request and it should go through??

My morgage pymt was $1665.00 since 2007. I have always paid my mortgage on time.I have my own business I am a daycare provider out of my home.Since most of my pay comes from the state of california.It has forced me to be late twice on my taxs.Because of the condition our state is in(budget)It once took them more then three months to pay me what was due.I notified my morgage company.They asked me to pay by Oct1,2009 plus penality or they would inpound my taxs.Total was $1491.51. I finally rcvd a ck that helped me to complete the total amt. I paid the $1491.51 on oct7,2009 by phone they asked me to fax a letter to a different dept at fax#2693532475 and to ask them to adjust my acct from $2800.00 bk to the original amt of 1660.00. I did exacly what they asked and I was denied immediately.They said I would have to pay 2800.00 for the life time of the loan each month.My taxs for 1 year are 2500.00. I begged them to help me and explained I was not aware that this could be done. They said sorry. So i asked if I was basically being punished for being late. They told me I should have paid on time this was there policy. I have tried every day since oct 08 2009. Ive explained I can pay my original mortgage pymt and yearly taxs but I cannot pay anymore. Im afraid I will lose my home and business I am 2 mo behind and desperate. I dont know who to go to. please help us...

I called 10/29 to halt automatic payments from my ex-husband's account. I advised I would make a manual payment from my own account for November, but I told the representative that I would make the payment myself, either by phone or by mailed check. I was told that in the meantime, I was being sent a new form to sign up autopay from my account.

When I called today (11/4), the auto system informed me that they took the money from my ex's account on 11/2, even though I had stopped the autopay. I called and got an argumentative employee who told me all the rules: It takes 5 days before the change can go into effect and there is always a charge to make a payment by phone. I was told on 10/29 that there would be no charge for a phone pmt from 11/1-5, but a charge afterward. I was NOT told that it takes 5 days to go into effect and the rep and I even discussed that I would manually make the payment from my account. The person I spoke to today was argumentative and interrupted me, speaking to me as if I should have known the rules. She challenged me that IndyMac had on file my ex's permission to take the money from his account (though I told her I had cancelled that with my phone call). She said that there was nothing that they could do.

I've been in the loan modification program for 13 months now with IndyMac/One West Bank and have been lied to about the application process and have my application delayed to the point where now I'm in foreclosure because of their unwillingness to give me a straight answer, yet they continually tell me my account is being reviewed. It appears they are trying to force me into forclosure to receive some type of kickback from the FDIC. They have not been working with us nor anyone I know that has a loan held by them. I send them the needed documentation they tell me it could take 90 days they stall and request to same documentation 90 days. All the while I receive a letter stating my goes to foreclosure within 18 days after receiving the letter. They have been unwilling to work with their customers although the house is worth $150,000 less than what I purchased it at. They are lying through their teeth and trying to FORCE their customers into foreclosure and reaping the benefits by reselling the house and receiving a subsidy from the government as well.

I have been trying to make a modification agreement for 13 months. I was offered an affordable refinance program through using a third party housing rep, but after making two payments, signing and express mailing all docs, was denied. Then offered a second modification plan made two payments then denied again. Then began foreclosure conferences every month and again told to re-submit for HAMP and denied again and then told again to apply for HAMP again. I am going on a merry go round and just incurring legal fees. So OneWest is just basically helping incur more debt and they will (I feel) never make any deal with me. They treat their customer poorly and create a denial system basically to create foreclosure. I will battle this till the end. I would like to find out what else can be done. I am working with a housing counselor and an being represented by Hudson Valley Legal Services, but still going no where.

I have another foreclosure conference scheduled for the first Tuesday in December and I refuse to lose my house. I do not even want to short sale because through my research they don't even play fair with that. There seems to be hundreds of people with almost the same complaint as I. I have been in my house for 17 years and feel that with a reasonable agreement I could make payments, but adding all these legal fees is just going to make it almost impossible. I still will stand my ground. I have three small children and a husband and will not be homeless. I did fill out a hardship form which states that I had a job change and my hours were decreased. Then shortly after had a health issue. Now trying to get back on track and create a long term payment agreement. Where do I turn next?

My parents have been paying a mortgage with Indy Mac for over ten years. Within the last two years their payments have gone up consistently for no good reason. The reason given to them has been related to insurance and property tax coverage. In both cases my parents pay their own home owners insurance and property tax. They have provided proof of both on two separate occasions.

Each time my parents try to resolve the issue they are not allowed to speak with a supervisor. This has not only caused their payments to go up, but has rendered it impossible for them to make the new payments (Only my father is currently working two jobs and my mother has been disabled for the last two years due to an at work injury). My parents simply can't not make these payements and have beend charged twice for the payments which means they are loosing money each time this happens. Additionally, the stress of dealing with this has really affected my mother's health even more.

They have tried everything to resolve this problem even going back and forth with the county employees responsible for property taxes and AAA who handles their home owner insurance. We need to know who we can talk to as consumers to handle this problem.

We placed our home on the market in 2007 when we decided to stay longer in Florida at our other home. So, finally after 2 years on the market we had a full price buyer. Nice young girl and it is her first home and buying experience (Poor thing)! It should have been a simple matter but at this point has bloomed into a nightmare, complete with the words "crime Scene" as per Indy Mac being added to it!

We enjoyed our NY home all summer as we prepared to say goodbye to our friends and sell some things we were not taking with us to Florida. We have owned this home since 1999.

On 10/09/09 my atty. requested a payoff for the home. When he did not receive this he continued to request one. *In Indy Mac's files of course it states that it was faxed to him that same day.

Lets cut to the chase....I have know documented over 30 people I, he and my spouse have spoken to. Still no payoff has as they each promise to fax it has come! Not one!

So, on October 13 I called and spoke with Brandon H who said he was a supervisor but refused to give me his ID number. But, he understood we were to close on the 15th and he promised to expedite the payoff which would come on the start of the business day Friday. However the closing would be the day prior, therefore he would on his own give a verbal ok to the lawyer and my title company to close. He did keep his word and did carry this task out. With that said the closing went off without a hitch.

Ok...Friday, the start of the day came the end of the day came, still no payoff letter. I can say we are here at 10/24/09 and each day numerous calls are made on my behalf and conferences calls as well. Each one promises to give us the payoff. The most recent call was actually to the Indy Mac/one west bank corporate office and Eric and supervisor Melissa assured me that in 2 hours we would have our payoff. Well here I sit and there is no payoff and after seeing these other complaints I can say with all sincerity I do not think one is coming.

But....to make matters worse and throw an entire new dimension into this, Erin tells me that she sees that the house was deemed a crime scene by the local sheriff in our town on 10/21/09. What! I for certain thought she had the wrong address, file and customer! Crime scene, what the heck is this about? What kind of crime, who investigated, name, ID, Badge number, the result....none of that is in the file.

But the state assemblywoman (Ailene G), who just so happens to live in this little town a matter of doors away from my home personally called Indy and they of course...blew her off. So it is going to the congressman Maurice H Monday. I am sure they will blow him off too. Even though I gave verbal approval for them to have access to my file.

I can tell you this...Rita S of Indy in a phone conversation last saturday when she called to see if I would like to pay octobers payment..I said no Rita, I want to pay the entire loan off, what is my payoff ? She said the famous hold on....and like clock work, 2 minutes later, well I can't find that my system went down. Yeah, but I hear another person chatting away and asked her to look on their screen for my file, she was floored that I actually may have asked her to do work! She said to me after we went go-rounds with this situaiton thate I am just another dillussional customer who thinks there house has been sold! What nerve! Who the heck is she, a customer flunky no service idiot!

We are all convinced we are being taken and they are trying to extort money from us, they told me on numerous occasions they are billing me each day I am late. How is this possible... I sold the damn house, I want t pay you in full...in full, let me say it again...in FULL! No one cares.

My take is they are going to hurt me, my credit rating and have me as late on my credit file. I see this clearly as this is what I am reading from other posters.

These pond scum have to be stopped. This is clear take over of the american hard working person who is trying to pay off their home and give them the money. whoever heard of this!

I lost my job and good not keep up with the payments for my mortgage, so filed a Bankruptcy Chapter 13 in order to save my house from foreclosure. However, in working with my attorney and the trustee, instead of helping me with a plan to reduce the monthly payments they increased them to almost double what I could pay. Needless to say, because I could not pay the ridiculous payment they were requesting, my bankruptcy was dismissed.

My lender then decided to send me a loan modification package. I sent in all the paperwork they requested and kept requesting in order to get my loan modified. I heard nothing back from the lender as to whether it had been approved or not. I called and for three months I heard the same phrase, over and over again " It is still in review." Meanwhile, the foreclosure date was looming. I sent letters to my lender asking them to stall the foreclosure, explaining to them that I had 2 grandchildren ages 5 yrs and 15 yrs, plus my daughter and myself that they were willing to just throw out on the street, should the foreclosure happen. They did not care.

They were determined to get my house and were unwilling to help me keep it. They did everything they could to not help me. I decided to put my home up for sale during the next 3 months in hopes, that it would sell before the auction date. It did not sell and so the auction went as scheduled. During the auction no one bought it, so it went back to the bank. I did not hear anything about what action was going to be taken in regards to the foreclosure, until 5 days later when I received paperwork taped to my door about a cash for keys program and who to contact about it. I contacted the real estate agent assigned by the bank and signed all the necessary papers for the "cash for keys" program. My family was given 3 weeks to get out. We complied, but I still received court papers with lies, stating that I refused to leave the property and they would be bringing a lawsuit against me. In the end I lost my home, but was fortunate to be able to find an apartment for myself, daughter and grandchildren to live.

I believe IndyMac Bank, now known as One West Bank is a dispecable lender, they are prediators and have violated the law according to stimulus package in keeping families from losing their homes. I certainly qualified for the lower interest rate, but they did nothing to lower it. They kept it at 8%, instead of what I was qualified for, which is 4% or lower.

I want to file a class action lawsuit against them. I believe I have provided enough evidence to prove we have a case. I know that I suffered dearly from all this. I have suffered mental stress and sickness from all this. I have had loss of sleep and loss of appetite, since this whole thing began a year and a half ago. Along with financial damage. I lost two hundred thousand dollars that I invested in this property, because of this bank not willing to help me. I already have existing health issues and I believe that it has flared up again, since this whole thing began. I believe justice needs to be served against this financial institution. Please help us get justice and what we are entitled to. Thank you.

I myself signed thid exact agreement on May 31 2009. [The] final payment of this plan will be a balloon payment of 13,800.00. If unable to complete the Forbearance plan by remitting the final payment, contact INDIMAC 30 days prior to the final payment due date to discuss your loan. Provided the terms of the agreement were met. There is valid reason the balloon payment cannot be made and your financial situation shows affordability to service depts., [they] may re-evaluate loan in order to determine if additional assistance is required.(Note: current financial information and proof of any change in income will be required at that time)

It doesn't make since if I can't pay 13,800 what makes them think that i can pay 23,800.00 up front??? I lost it and had a nervous breakdown. They told me that in that case just pay the 13,800.00 that that was my only option if my modification got denied. Well yesterday I called them in regards to my modification and they told me that I got declined due to decline in value to the property!!!!!!! I can't believe this!!! This people have told me different things since the begining. Not one time has anyone told me the same thing. I am so stressed, depressed that I lost interest in keeping up with this house. If i don't pay balloon payment on the 31st I will loose this house. I feel that I have no more options left.

After 4 months, I called again. This time, I was told that neither my request nor documentation had beed received.
I completed a new packet and, again, sent the loan modification request and documentation.

I waited 6 weeks and called again. I was told they had received my request and documentation. They said that nothing had been done because I hadn't completed their "telephone interview to verify monthly expenses", which I had previously unheard of. I was told to call back in a week and that I would be given "an modification offer". Each time I call, I speak with a different apathetic individual. I have yet to receive any offer and I doubt that any modification will come to pass. It is apparent that I am being strung along as I struggle to keep up with my mortgage payments.

We have tried to work out a loan modification with very little help from the leander. We paid $6300 starting last fall on our home and it has never been credited to our account. Now they have us in a Foreberance plan that I do not believe that they are trying to work with us. Why does the government allow them to take advantage of us. HELP! We had home owners insurance yet they continued to bill us for their expensive plan. This is what got us behind in the first place. We will probally loose our home because of this unfair company after paying thousands of dollars.

I had a loan with Indy Mac but after my payments kept going up and up I was unable to make my payments anymore.

After 4 years with the loan, in May this year I was late 2 months and I decided to do a Loan modification so I hired a company that had a good record doing so, anyway after sending all my papers, Indy Mac called me and told me that my loan modification was in stage one, then a month later on stage two, after that I didn't hear anything anymore I kept calling the loan modification company and Indy Mac once or twice a week.

Then I received a notice of foreclosure I called them back and they told me that the modification would not stop the foreclosure but that the negotiators will finish the modification before the foreclosure date. During this time they told me not to make my payments because this way I would show hardship and the modification will go faster.

Well time went by and after almost 5 months they told me that my modification was denied and that they didn't have a reason why, this call came only five days before the foreclosure date, they told me that my only option was to re-instead the loan and that I needed to pay over 12 thousand dlls. in payments, late fees and interests.

of course I didn't have the money and I tried to negotiate with them, I even called an attorney friend of mine so he could call on my behalf but he said that he could not get anybody on the phone other that the regular operators and they didn't wanted to negotiate other that me paying the more than $12,000.

To make the story short My house was foreclosure Oct-9-2009. I didn't want to loose my home but to me it seems like entrapment, taking so long to do the modification and telling me not to make the payments to make the process faster and then denied the modification and refused to negotiate?

My husband is self employed and due to the decline in the economy, his income has substantially decreased in the past two years. In November 2008, Indy Mac reduced our payments from 4,000 a month to $2,000. This year was even tougher than 2007 and 2008 and it was difficult for us to make the $2,000 a month payment on top of our property taxes each year of $7500. The Bank paid the property taxes as a result, increased our payments to $3500 each month in June of 2009. Since the beginning of this year, we have submitted packages under the Home Affordable Program asking for assistance with it being denied each time....

10/7 I called and spoke to Ruthie, she advised me that request was denied on the 22nd and that more documents were received and being reviewed. I advised her many times told reviewing on the 29th, then yesterday told twice denied on the 28th. I requested to speak to a supervisor and Frances came on the line. I advised him that I was frustrated in that each time I called, I was told something different. He responded by asking why I'm calling multiple times in a day. I advised him why did that matter. I was a customer and they should be happy I'm calling and I wouldn't have to call so many times if I was given consistent, good information.

I advised him they had training issues. I was frustrated that each time I called, I was given different information. As a consumer and as a representative of other consumers, it was impossible to fulfill any type of a request/modification, as they themselves didn't know what was needed or didn't provide accurate information. False hope given each time and I was desperate due to a foreclosure sale date of 10/14/09. He advised me that we should have provided the previous quarter's profit and loss statement, preferrably signed by a CPA with income at the top and expenses at the bottom. He advised me that based on the income we provided in the modification request we submitted in August, our income was more by $1700, there was a large variance enough to not approve the modification request.

Keep in mind, this is the first time since 9/23/09, I was given this information, 2 weeks lapsed now. He advised me that investors don't like to modify loans twice. In November 2008, they did modify my loan. If the investor wasn't going to review the loan, a second time, why would they have sent me the August 2009 request, if they already knew it wasn't going to get approved? This was like bait and switch. Bait to get my money, and switch for any excuse they could make not to approve the request.

So here we are less than 24 hours from a foreclosure sale date. Frustrated in that although the Home Affordable Program [is] to help consumers stay in their property, that in no way is the intent of Indy Mac Bank, now One West. As a result, I look forward to a response from the Office of Thrift Supervision and will be looking into an attorney taking this matter on as a class action suit. We and other consumers in the United States of America are pleading/begging for assistance, to no avail. This ought to be illegal and punishable under the law. Impending loss of home to foreclosure sale on 10/14/09.

I like to report a scam from INDIMAC BANK. Back in may 20 2009 I had a agreement to extending Forbearance plan. [The] final payment of this plan will be a balloon payment of $26,482.05. If unable to complete the Forbearance plan by remitting the final payment, contact INDIMAC 30 days prior to the final payment due date to discuss your loan. Provided the terms of the agreement were met. There is valid reason the balloon payment cannot be made and your financial situation shows affordability to service depts., [they] may re-evaluate loan in order to determine if additional assistance is required.(Note: current financial information and proof of any change in income will be required at that time)

Prior to sign this agreement, I had To call to INDIMAC customer service to advice that, I could not make the final balloon payment of $26,482.05. Because it is too much money to pay in just one time, and the person from customer service told me that I could call to INDIMAC BANK by the end of September for another adjustment out of the balloon payment just like it show in the contract. So it was the agreement I sign.

Up to now I paid to INDIMAC bank usd$34,621.22 in 5 months of period with out delays. So prior to final balloon payment I have call to INDIMAC BANK for the assistance of balloon payment as we had agreed back in may but I have a big surprises that this offer is not longer available from INDIMAC BANK. So I told them that this agreement is been made since may 2009 and INDIMAC should agreed to honor our agreement .

Now they are saying that I should pay usd$24, thousand and some hundred dollar or they will foreclose my house period (non negotiable).

I don't have this kind of money and if this was the deal I could give up my house from back in may and I could use $34,621,22 to get other house. And now I could be with out of and dept and happy. But the bank used me with false promise and agreement to collect the money out of mortgage which they knew I couldnt pay it anyways.

I love my house and I work very hard to pay the late mortgage but also to keep it update. but the bank has other intention with my house.

I like to ask help [for] me to keep my house and have some affordable payments of my mortgage from my bank. My regular mortgage is about USD $3,400.00 plus property tax but I'm making $5,835.94 every months to keep my mortgage up. I believe I have my right to ask for the help since INDIMAC BANK has agreed to re-evaluate and determine my balloon payment for an additional affordable payments.

NOW I'M GOING TO LOOSE MY HOUSE AND MY MONEY AND I HAVE TO MUCH STRESS. I HAVE ALLERGY ALL MY BODY. I'M SO DEPRESSED I HAVE NO MORE WILL TO WORK OR DO ANYTHING MORE IN MY LIFE. IT IS OVER NOW BECAUSE OF THIS FRAUD

In February of 2009, I came to the realization that my current mortgage was a ticking time bomb that would explode and become un-affordable within the year. Although I investigated refinancing, changes in my debt-to-income ratio, teamed with the collapse of the real estate market, decreased the equity of my home and I did not qualify for any existing loans.

I then received information on Loan Modification. I did some internet investigation, and understood the concept of having a third party work with my existing lender to re-negotiate my current loan. I also understood that this could be done on my own, but did not feel that spending $ 4,500.00 for a new, affordable and fixed loan was unreasonable, given the fact I had zero previous experience in this arena, and was also having no success with refinancing. I also knew that trying to re-negotiate a mortgage would require persistence and patience that I could not afford in addition to my fulltime job.

Intellichoice boasted a 90 percent success rate and a money back guarantee. And I bought into the concept of them being able to work with my lender on a new mortgage. I was instructed to draft a hardship letter that explained my circumstance and desire to keep my house and save my home. I was also instructed to use my mortgage money as payment for Intellichoice's services and that Intellichoice would know within the month whether Indy-Mac would be "Willing to modify". (Again, this was Feb/March 2009.)

Intellichoice also stated that I should have a new mortgage and payment by May 2009, (I was told by two separate modification agencies that it takes 3 mos or more to complete a modification.) But that if I just continued to pay the mortgage that my need to modify would not be taken seriously or considered,

(Although it did seem unorthodox, I also understood that in most cases, lenders will not offer any sort of assistance unless you are BEHIND in payments, and as long as you are sending them money, there would be no progress on a modification) Under this premise I began the process.

After all my bills and paperwork had been submitted, Indy Mac told Intellichoice that they were developing an internal modification division, and that all of the information submitted needed to be re-submitted on Indy-Mac letterhead and comply with the new guidelines at Indy-Mac. Indy-Mac was also urging us to be patient as they were being overwhelmed with foreclosures and modification requests, that was causing a huge backload in paperwork needing to be reviewed.

I continued to utilize Intellichoice to monitor my situation and keep my paperwork current, (proof of employment/check stubs) After weeks of continually checking with Indy-Mac , only to be told that I am being reviewed, but that they are extremely overwhelmed, I finally received something of great interest.

I received a UPS envelope that enclosed a structured and detailed mortgage payment that would allow me to defer some of the principal on the loan and be able to pay all debt to Indy-Mac over a 27 year loan that was a better interest rate and affordable to me today as well as 10/ 20 years from now.

I of course was very excited and complied with all requests. I received this letter on July 15, 2009. I made copies of all my check stubs from May 2009 to my most current checks to the July 15 date. I went to the bank and purchased a cashier's check for the requested amount of $1,140.90 to Indy-Mac for September's payment, signed and dated the 4506-T tax forms and completed the borrower financial statement and signed the modification documents. I put all of this information into the UPS envelope that was included with a red overnight label and sent it off the very next day, July16, 2009.

After hearing absolutely nothing, I called 2 weeks later to see where my check was and confirm I had a new loan. The Indy-Mac representative on the phone stated that my file was being suspended for lack of current employment proof, ( she was very clear that they did receive my package, but that there was no check stub for July's wages) When I inquired about the stubs that I had included, (again completely current to July 15, 2009 ) She could not comment on that but just the information she was showing was no Employment proof for July.

This of course is very frustrating, seeing that I had just received my July check on August 1st, and how could I possible include a check stub on July 15th that I had not even received yet?! She gave me a fax number to submit any check stubs that were not included in the July 15 UPS envelope. I immediately faxed the stubs from August 1st, and called back somewhere around the 5th. I also had Andy D. of Intellichoice following up on the receiving of my faxes and between the two of us were asked to re-fax more than twice and to two different fax numbers.

After another call to Indy-Mac in August, I was informed that the faxes had been received, but were one day late of their August 17th deadline for this program. Again, very frustrating. I have done everything that has been asked of me. I can afford the proposed payments and want to save my home more than anything else. I feel I am up against a "Machine" of drone employees that are admittedly "overwhelmed" and frankly really could care less about keeping me as a customer and homeowner. I have all documentation, UPS tracking numbers, copies of employment proof and a cashier's check, all sent and received by Indy-Mac on July 16, 2009.

I have received notice of denial of modification, due to lack of documentation, ( not debt-to-income, or poor credit,) that Indy-Mac had in their hands with more than a month left in the program's deadline. I am being currently bombarded with foreclosure notices and real estate companies that want to sell my home. I am shocked that despite record numbers in foreclosures and folks that just can't afford their mortgages, they are letting an individual that can make the necessary payments and will pay all debts on the existing loan, just twist in the wind, with excuses of being overwhelmed and reviewing my status, until I run out of time. I am writing this letter so as to best document the real truth of this situation, and am open to all and any strategies that would allow me to keep my home.

My wife and i lost our jobs, had some financial hardships, I am currently working, but making the mortgage became very difficult. I applied for a loan modification in May 09, they reduced my payment to $722. We made every agreed payment on time for the $722. two weeks ago, we received a certified letter stating that we need $5996.00 by October 13 or we will be forclosed on. called the bank, and was told that when the modification was complete, all of that would be taken care of. here we are 5 days before the 13th and no answer. I was promised an answer by august 23, then september 23, and then october 3, all came to pass with no word. I have called them 30 or 40 times, with a different answer every time. WHO is in charge of this mess of a bank. they are Incompetent people who get nothing done!!!!

I applied for a loan modification request six months ago. After faxing my loan modification documents repeatedly to Indymac (because every time I called to find out status of my document review I was met with "it has not been received"). Finally in July I was told that the documents were received and that I would contact me within 30-60 days. I finalloy received a letter dated September 29th denying my loan modification request. No explanation no nothing just the usuall "we are here to help BS".

After contacting them to ask why the request was denied, I was told that my house had sold on September 18th, 11 days before they sent me their denial letter. How can they do this? The bank bought the property back for a fraction of the cost! They did not even glance at my documents. They are not inclined to help anyone with a loan modification. I am now awaiting their eviction notice. I'm going to start making some noise about Indymac. I've contacted HUD and am currently awaiting for their response. I am going to media and tell my story. Hopefully, everyone else who has been wronged by Indymac will do the same. Someone has to take notice of this and do something about it.

I have been attempting to obtain a loan modification from Indymac for over 18 months. I have been given every excuse from "you don't qualify because your loan is still current" to "I can't tell you why you don't qualify, but you need to send a request for the reason in writing and we will respond within 60 days". I have had my payments held in suspense, returned to my bank and then misapplied when Indymac admitted they shouldn't have refused my payment.

There is no customer service and it is impossible to get through to anyone who seems to remotely know what they are talking about. I do not believe that this company has any interest in helping me to save my home as I have made countless efforts in good faith to remain current or come to some affordable payment arrangement now that I have fallen in arrears due to being laid off and unable to find a new job.

very rude, charging two months when was a day late paying mortgage, was not able to pay online for some reason,afterwards was told I could pay by phone but it would cost me 20$. state they don't have a "grace period" (unusual since every company I have ever dealt with has one), they contact me at home with 800 numbers or 866 numbers, never identifying themselves.

We have been in loan modification since 12/2008 and every month we receive nothing but bull. Under review every month and that is insane.The stimulus package is being wasted on what??? The American people are paying the bills with increase expenses,taxes and decrease in income. We were promise a new mortgage with acceptable terms in Feb. 2009 within 90 days. Where is it??

I am going through all the things everyone else is, mortgage Modification etc. you can file a complant with the FTC and Office of Thrift Supervision. They are both looking for a pattern. They have already contacted One West Bank on my behalf.

First I over paid my mortgage by $500 every month for a year to help bring the payments down which obviously didnt do anything once the economy started to go to hell my income did as well which dropped 45% . I called to do a loan mod -- they sent me the paperwork which I sent in multiple times after I defaulted . I get a letter in the mail saying it was in auction for sale . I called ******* they said nothing they could do now unless I paid $18,000 to $20,000 up front to fix my loan . I don't have that kind of money . My luck is living in Vegas where there is 45,000 other homes on the market right now all I can do if pray it won't auction off for a very long time so I can save enough money to get the hell out and get a decent rental . WHAT WAS IT THE PRESIDENT DID TO HELP US . Indymac was no help at all . NONE

My brother got his mortgage modification with Indy Bank. He was making payments and a friend told him "I saw in the paper that your home is up for auction". He calls the bank and they tell him that he owes them so much money. He says "the mortgage was modified and I've been making the payments". The person he talked to says I'm sorry my records don't show a modification. He answers, "I'm looking at the signed agreement right now". The next day the house is pulled from the auction. He calls to try and find out what's going on. He is told, yes, they show that he has been making the payments but they're not being posted against the loan, "They are in suspension". He asks why they are in suspension and the person he is asking says they don't know another section makes that decision. He asks who he can talk to from that section and they tell him they don't know and they don't have any phone numbers.

A few weeks later the house is again listed as being auctioned. He can't get any information from the bank and goes to the auction. The bank has a minimum bid on the house and no one bids the minimum. He asks the lady conduction the auction what happens now. She tells him she doesn't know, just "wait until you hear from the bank."

Three weeks later he gets a notice that he has 10 days to move. When he contacts the bank they tell him that if no one meets the minimum bid the bank then has the authority to buy the house at the minimum bid. They now own the house and he must move.

Question 1: What happened to the adjusted mortgage and the payment money. The house was forclosed
Question 2. Who gave the bank the authority to buy the property at the minimum bid?
Question 3. So the bank buys the property for the minimum bid which is below the assessed value of the property and the government pays the difference to the bank because the bank has gotten rid of a "toxic asset"?

Question 4. Has the bank made a legitimate mistake or is there a scam taking place here?

Just like all the rest who has dealt with or deal with Indymac now One West Bank I am experiencing the same unethical treatment. It is unbelievable that the company has a A+ rating given the negative reviews I have read and unfair practice that are being implemented. Since April, I have been attempting to go through a loan modification. I have been misguided one representative told me that the company is not trying to help people modify their loans unless they are on the verge of foreclosure and that was the only way they would modify my loan, which doesn't make any sense because per HMP program, the plan is to help those that are NOT on the verge of foreclosure and are up to date on the mortgage payments but have suffered due to the decline in market value.

Another representative advised me of the load modification process and required evidence to provide, which I have submitted not only once, not twice, but three times over and been doing everything possible on my part to practice due diligence. Indy Mac has claimed to have never received anything, paperwork was insufficient, or simply put did not know what happen to the paperwork.

I have reached out to Indy Mac on a number of occasions and now on a bi-weekly basis only to hear to same lame explanation that my application has been received and currently under review and I should expect to hear something within 30-45 days. I have received notifications in the mail almost weekly rehashing the same statement. Ever since I started the process I have received nothing but vague and unclear answers, and at worst, pure deception and fabrication of information.

It's been over 5 months into the process and I have yet to hear from anyone regarding my application and still as I contact IMB (now One West) and they are still feeding me lies and tell me that my case is still in process. I have complained to higher authorities and supervisors but yielded the same responses, and it seems that I am just being given the runaround with no end in sight. We are extremely disgusted with this company, and looking to pursue legal action against them. Because of the company's lack of assistance and unwillingness to help is putting me at risk to losing everything, my hopes, my dreams, my career, everything.

Every month I make payments, the bank only applies part of the money. I have asked for the past 4 months for an accounting of how the payments are being applied. No answer to date. They keep increasing my monthly payments and when i ask for information, they give me no answer. Just now, the representative hung up on me while pretending to figure out what happened to the money.

Is there anything that can be done about IndyMac? My mother has a mortgage with them; for over 6 months she's been trying to get a loan modification. For six months it's been nothing but a constant run-around. She sends the required paperwork and they ask for more. She's self-employed and the money she earns goes directly into her bank account. However, IndyMac keeps requesting "check-stubs". She's sent them so many bank statements...how much proof do they need? At one point she was told an "investor" was reviewing her modification...never heard anything form that again. After reading all the complaints on this site, she is ready to do a short-sale. There is no sense to try to work with them; any government help will probably be much later and she can't wait.

We ran into financial difficulty last year when my husband lost his job. We were never late with the mortgage before. Indy Mac told us that they couldn't help us until we were 90 days late...that just started the ball rolling! We agreed to the modification, made the three unbelievably high mod payment (3 months in a row), and received notice that THEY filed bankruptcy. Needless to say, our mod never went through. Called and filled out 5 modification requests. Can you believe that they take all of this money.

The last time in March 2009, they cashed our check, it cleared 10 days later, and then 16 days later we received notice that it has been denied again because we didn't get it to them on time! I have a FedEx receipt showing when they signed for it (it was mailed in the mailer that they sent, but we paid for!)and it DID get there before the due date. I keep calling, talking to different people, tried to make payments per our modification, and they won't accept them. Spoke with Margaret for 2 1/2 hours on July 8th who confirmed that they did rec. it on time, but her supervisor said that there was "nothing he could do!" They are at the Michigan call center. He said to send in a new modification request, and Margaret kept appologizing to me.

We received a foreclosure summons on July 22nd. WHAT? I don't get this. We have 2 mortgages with Indy Mac. Why did they agree to the modification for the second last March, but not the first? We have a daughter with disabilities..I told them this to begin with, and with my husband making less, we can't pay the 2600 that they want as a repayment plan.

Today, August 4,2009, I got a call from Indy Mac (Matt- foreclosure department) who told me that we should just sign the house over to them. We have been paying the second mortagage without problems. Why would they think that we would just sign over our house. We have done everything that they requested, and we just can't afford to get an attorney. Everyone wants a 3,000.00 retainer. We spoke to an attorney today who told us to file a response to the foreclosure (which makes no sense to us. It states that Deuschmark is sueing My husband , myself, and INDYMAC) What? Doesn't Indy Mac hold our loan?

Can someone please help us? My husband was in intensive care when we did that lst mod. application (cost to get a notary to the hospital..he's fine now) so we have no extra money. Why can't anyone stop this company? The FDIC said that they couldn't help us. They are not working with IndyMac anymore.We can't lose our home. We have nowhere to go. Please help.

We have paid so much money, and none of it was applied to the mortgage. Where did the modification money go to? Between medical bills and modification payments, we may lose our home. We are 40 & 45 yrs old, and this is our first home. We have 2 young girls, and it is just destroying us. My daughter's health isn't great...and getting worse. Children are "stupid". They know that something is going on!

We rean in financial difficulty last year when my husband lost his job. We were never late with the mortgage before. Indy Mac told us that they couldn't help us until we were 90 days late...that just started the ball rolling !! We agreed to the modification...made the three unbelievably high mod payment (3 months in a row), and received notice that they filed bankruptcy...Needless to say, but our mod never went through.

Called and filled out 5 modification requests. Can you believe that they take all of this money...The last time in March 2009,they cashed our check, it cleared 10 days later, and then 16 days later we received notice that it has been denied again because we didn't get it to them on time!!??? I have a FedEx receipt showing when they signed for it (it was mailed in the mailer that they sent, but we paid for!)and it DID get there before the due date.

I keep calling, talking to different people, tried to make payments per our modification, and they won't accept them. Spoke with Margaret for 2 1/2 hours on July 8th who confirmed that they did rec. it on time, but her supervisor said that there was "nothing he could do !!!" They are at the Michigan call center. He said to send in a new modification request, and Margaret kept appologizing to me. We received a foreclosure summons on July 22nd. WHAT ???? I don't get this. We have 2 mortgages with Indy Mac. Why did the agree to the modification for the second last March, but not the first? We have a daughter with disabilities..I told them this to begin with, and with my husband making less, we can't pay the 2600 that they want as a repayment plan.

Today, August 4,2009, I got a call from Indy Mac (Matt- foreclosure department) who told me that we should just sign the house over to them. We have been paying the second mortagage with problems. Why would they think that we would just sign over our house. We have done everything that they requested, and we just can afford to higher an attorney. Everyone wants a 3,000.00 retainer. We spoke to an attorney today who told us to file a response to the foreclosure (which makes no sense to us. It states that Deuschmark is sueing My husband , myself, and INDYMAC) What ??? Doesn't Indy Mac hold our loan? Can someone please help us? My husband was in intensive care when we did that lst mod. application (cost to get a notary to the hospital..he's fine now)so we have no extra money. Why can't anyone stop this company? The FDIC said that they couldn't help us. They are not working with IndyMac anymore.

After filling out a loan modification and sending the agreed amount, the bank asked for additional information. I faxed the information required then got a letter in the mail saying that the loan modification was not approved because the additional information was not received. When I called they said they never got it and that they will keep the money we sent with the loan modification package. Do it again they said. Banks are doing whatever they please...

Several years ago my husband purchased our home from an estate. They handled all of the paperwork and it was to be a rent to own arrangement. After we married, we decided to refinance and use some of the equity to do some home improvement. We contacted Indy Mac Bank, now One West Bank, to use as our mortgage company. Indy mac did a title search and found 22 liens against the property. The brothers from the estate hired an attorney to clear these liens and our loan was set to close on August 25, 2004. We had an appointment to meet at the Century 21 office here in Columbus, MS on that day but, the lady who was to close the loan had left for the day and the brothers in the estate didn't want to reschedule the appointment and miss any more work. The secretary knew that I worked at a finance company and suggested I close the loan, which I did. She even joked and said I should get paid for closing the loan instead of the notary since she wasn't there.

In February 2005, we were contacted by Rioula T, with Indy Mac, and she said that we could refinance, at a lower rate, because of our good payment history. We agreed and told her to go ahead and get it worked up. We didn't hear anything else from her for awhile, so we called and she kept putting us off. She finally said that Indy Mac couldn't refinance because when doing the title search for the new loan, they found 11 liens against the property. We asked her for the name of the title company so we could find out about these liens, and she refused to give it to us.

Over the past several years, we've tried to get that information and we've been given names of several title companies and all had gone out of business. In March of this year, we received a statement from Indy Mac that said we had a $609.04 tax refund due to us because my husband is now disabled. We requested that the money be sent to us and they refused. They said the money was going to be applied to our account because we were past due. We were also notified that our flood insurance and homeowner's insurance had to match, and they didn't. Our policy was to be renewed in July, so my husband went to our insurance office, in June, and lowered our homeowner's insurance to match the flood insurance. We had to file chapter 13 bankruptcy in April 2009, due to medical bills because my husband was diagnosed with cancer.

I called Indy Mac, as directed by our attorney, and notified them. They wouldn't take the information on our attorney so we sent them a certified letter, as did our attorney. When we had our hearing in June, our attorney informed us that he'd still not heard anything from Indy Mac. I've called Indy mac and asked them for a new payment amount reflecting our lower insurance rate and no taxes. They said we have to pay a $200 + amount for the gap in flood insurance which isn't true because we changed the amount before it was up for renewal. I asked for the $609.04 tax refund to be returned to us since this money is in an escrow account and not to be used for anything other than escrow items and they refused. I asked for someone to please look over our loan papers to make sure they are correct, since I was the one who closed the loan. I also asked for a new title search to be done to make sure there are no liens against our property as they stated in May 2005. I don't think these are unreasonable requests, but they don't seem interested in getting this matter settled. Our payments should be lower since there are no more taxes paid on our property and our insurance premiums are lower.

I don't even know where to begin. I've received nothing but dishonestly, lies and extortion from their loan modification/foreclosure dept. I don't know what else to say. I will loose my houseand I'm at a loss. They won't help me in any way. My stress level and increased, which is NOT good for my medical condition (MS)

I have also been trying endlessly to no avail to refinance these two loans with IndyMac or with any lender for the last eight months or more. We needed Indy Mac Bank to modify my loans and give me a fix rate so that we could continue to pay them on time.

As a Loan Officer in the mortgage industry feeling the effect of the economy I am currently working temp assignments, but they have hardly had any assignments for me lately. In addition to that we have a 10 month old baby girl that we will put first. Our mortgage interest rate has increased making it difficult to plan and budget in this current economy. We feel that this current practice by Indy Mac is putting us in a position to fail, and we will have a difficult time continuing to pay a mortgage under increasing interest rates with only my husbands income.

IndyMac Bank sent us information to modify my loans using my husbands income who is not on the loan. The 1st time they denied us after we sent everything they asked for along with a check that we did not get back. Then they sent another modification packet and again we sent everything they asked for along with a check. Once more we were denied. Now we are receiving foreclosure letters.

On July 6, 2009 at 5:28P.M. I called IndyMac (now One West Bank) about how I received a statement saying my house was in foreclosure. I called and spoke to a representative.

Unfortunately, Indy Macs customer service department was very RUDE and UNPROFFESIONAL with helping me to deal with an issue that they were responsible for. I explained that I made a payment on the phone with a representative on June 16, 2009. My new Indymac statement that I received said that my house was in foreclosure because I didnt make my last payment. I and my fiance explained that I had made the payment and we wanted to know if we could make a payment and get the foreclosure status stopped.

I then asked to speak to a customer service manager named Nick. After listening to the recorded conversation from June 16, 2009 to see if the correct checking account number was given to the phone payment representative, he found that I gave the accurate checking account number. He said that it may have been an issue with our bank Travis Credit Union that the payment did not go through. When I asked if he could take the foreclosure off of my account because I gave the correct checking account number, he very rudely said that there was nothing that he could do. I asked if I could make a payment now and he said that I couldnt. I even asked if my bank sent documentation that I had tried to make a payment he said that there was still nothing that I could do. I then told him that I would file a complaint with the Better Business Bureau. He then got very defensive and said, How is this our fault? He was referring to Indymac Bank. I told him that this was the only thing I could do to try to get help.

After getting off the phone with Indymac Bank I called (Travis Credit Union which is my bank) on July 6, 2009 at 6:10P.M. I spoke with Chuck (a customer service and billing representative for Travis Credit Union) and asked him if my payment was sent through on June 16, 2009. He said that there was no communication or attempted communication with Indymac Bank at all for this transaction. IndyMac never tried to get the money out of my account.

To resolve the problem, I would appreciate it if Indymac could remove the foreclosure status from my existing account. For the past year my financial mortgage statements show that I have made all of my mortgage payments.

Before this mistake that Indymac bank made with not properly sending my transaction to my bank, I did not have a foreclosure status.

In August of 2008 I was falling behind on my mortgage and entered a Modification. In the modification I was agreed to pay a lower payment ($460.00) until my application was considered. Every month on the 17th of the month I called Indy Mac Bank to make a payment and take time to ask about a status on my modification, no one ever had any updated information for me. I had been making payments till April of this year. Around the 1 week of May I received a phone call from the bank from the collections department stating that i had not made a payment since January of this year, I explained to him my situation and the information I was giving him, he did not see in his system, he transfered my to another representative, whom advised me that they were no longer offering the modification payment since january and had failed to notify there borrowers. To date every time i call they give me different informatin as to why this happened to me.

I hurried and sent a $1,000 check in may and another $539.00 (which is my normal payment) in the month of may to try and catch up. I am a 28 yr old single parent of 2 boys who gets no child support and live on a limited income of $9.81 per hour. I sold all of my furniture to get me the money i sent them, I went as far as to move out of the home and rent it to try and catch me up on my feet a little, so in June when i got the 1th month payment from my renters i immedietly sent another $1,000 to Indy mac Bank, i recieved a letter from them dated June 18th with my $1,000 check returned to me stating that i needed to send the whole balance due, upon calling indy mac it was then that they advised me that i was currently in foreclosure, HOW?

I was so shocked i had never recieved a letter from them stating so, and i had jus made payments in may and they didnt sent those payments back, then in june was the 1st letter i got from them stating that my modification had been denied. They have now put me on a payment arrangment that includes foreclosure fees and attorneys fees in order to stop foreclosure proceedings, however I do not feel that i am responsible for those fees.

My bank charged me 2,931.06 late fee on my insurance for my mortgage, due to a financial hardship for being late two months. They used the most expensive insurance company they could find for which they recieved compensation for themselves, as well as making money for that company, when they could have used citizens insurance for about one tenth of that cost. This is nothing more than legal extorsion. This is certinly not consistant with president obamas plan to help people, with mortgage trouble.

Well my hours on my job got cut, so I couldn't make my payments, I called indymac to see if I could do that new plan and they said I was able to do a loan Mod, well they sent me the paperwork I filled them out, they told me to sent it to them and give them about 30 days and they will get back to me, so I called them in btw those 30 days and they said they where looking over the paperwork still, so I waited. The next thing I know I come home to a paper stuck to my front door that says Trustee of Sale,

so right away I called indymac, and they said they never got my paperwork, I said you got to be kidding, I called your office and spoke to someone and they told me that you where still looking it over. So the lady said well resend all your paperwork and will look at it to see if you can get the loan mod. I said you got to be kidding, so I filled out the paperwork once again went to the post office to fill out a form for indymac to sign it when they get the paperwork, I also faxed it two times 13 pages just to make sure they got it.

So the lady told me to call back in a week and they will let me know, I did that and they still don't know anything, I asked well how can you put a hold on the trustee of the sale and she said well I don't know why there isn't one, why don't you call back next week and we should know, so I did, again they said they didn't know why there was no hold on the sale, and they got the paperwork and they are still looking it over,

I called everyday and they kept telling me to call back, then I got ahold of someone and told me that they wanted me to pay them 12000 in Aug for a balloon payment, and another 4.000 to stop the forclosure I said you got to be kidding, and they also said this isn't saying you got the loan mod, I said if you can't give me a 100% then I'm not doing the deal,

I got more paperwork the other day and they wanted me to pay another 5000...It just doesn't make sense to me. I asked them since I can't make that payment do they have the keys for cash, and they said they do but I would have to pay them that money in order to get keys for cash.

I WILL NEVER DO BUSSINESS WITH THIS COMPANY AGAIN, LIE AFTER LIE, they just kept making all kinds of things up. So we are walking away, no more indymac stres. My sale date is on July 23 but we will be out before that.

On March 17th, I entered into a payment agreement with IndyMac Bank. We fell behind because a family member became afflicted with MS and we lost alot of work time and incur alot of additonal costs.I provided all of my information. They said all I had to do was make three payments: one on March 27, 2009, one on April 27, 2009, then one on May 27, 2009. they then would send me the loan modification documents.

I called them several timest throughout this period and they told me to wait until June. In early June they called me and told me that they had a new investor and that I had to file new papers for a loan modification. I told them no; that I had an agreeement with them. I keep getting the run around.

Yesterday, I was told that I need to file new docs under the Obama plan. I asked them why do they tell me this after I made 3 payments and when did the Obama plan come out. They said the Obama plan came out on April 1st but I was supposed to call them about it. I said I did not need to because I had a payment agreement with them. They received my 3 payments and now want me to start all over so that they can get some kickbacks under the Obama plan. I am done with them and will contact all the federal agencies about this abuse. Any thoughts?

In March 2009 I was approved over the phone for a forbearance plan where I would pay reduced payments Mar 24, Apr 24 and May 24. On Mar 24th I went ahead and made my first payment even though I had not yet received the official forbearance contract in the mail. On April 14 I receieved the official contract which I signed and returned immediately. On Apr 24 I made my 2nd payment. On May 12 I recieved CLOSING DOCUMENTS for a HomeSaver Advance Loan which basically rolled everything I owed into a fixed rate loan.

Before signing I called Indymac for clarification and they assured me once I signed and returned the documents I could skip the 3rd forbearance payment and go ahead and make my regular mortgage payment beginning June 1st. I was ecstatic because FINALLY everything was back to normal.

June 1st I tried to make my payment online and couldnt. I called Indymac and spoke to a Juawanna. She told me that my property was reinstated for foreclosure because I didnt make ANY forbearance payments! I told her I had proof of payment and I could fax them to her. She gave me her # and told me she would look into it and get back to me in 24 hours. She never did.

I called Indymac again the next day and got a hold of Andreas. He was EXTREMELY rude and unhelpful. When I explained to him I had proof of payment and would like to send it, he told me "we're not going to look at it". All he kept repeating was that i broke the agreement by not making ANY payments even though I kept insisting I did! I asked him if he was calling me a liar and he responded "your words not mine". Now I have no idea what to do. I have made several calls and still no one can help me. Another thing they LOVE to do is ask you to hold for 2 minutes while they review your account then disconnect!

This is the WORSE customer service I have ever received in my entire life. I am "2 minutes" away from seeking the help of an attorney.

As someone said earlier, I suspect there is mass confusion and miscommunication over there as a result of the new ownership.

They will not send me a copy of the original note, where is it does it exist or is missing paperwork the game they play to force you into a higher rate? Complaining to the State attorney general

We were on a Pilot Program in Dec-Jan time. We were told we were approved. In February that program closed and nobody contacted us at that time. 2 months later we filled out another application again for the Modified Loan Program. After numerous emails again over months to a designated VP, we finally came to the point where we were told it would be mailed out to us.

The communications and stalls are horrible, impacting our lives and future. Why can't they get their act together?

I closed my savings account with IndyMac/One West Bank on May 8th. I followed the instructions provided to me by the account representative I spoke to, including faxing in a signed letter stating I wanted the account closed. I received a phone call saying that that transaction has been processed and I would receive my check in 7-10 business days. So far, so good.

I did not receive the check after 8 business days and started to worry. I called and the representative then asked me to wait until Friday. I waited until Friday and still no check. I then called the following Tuesday (after the Memorial Day holiday) and what I was told next is amazing.

IndyMac/One West has to send me an Official Stop Payment Request and Indeminity Agreement, which will take 4-5 days, and then my account would be put on hold for 90 days, making my funds unavailable to me until the end of August! I spoke to several people, including a gentleman named Chazz. Each of them were very polite, but unable to do anything to alter the policy.

If I wanted my money locked up for 90 days, I would have put it into a CD. This is not a trivial amount of cash (my home down payment savings) and in this day and age where customers might need quick access to their cash, I cannot understand how this policy is acceptable to anyone banking with them.

On Feb 11, 2009 I was contacted by Indaymac regarding my payment for January 1st. In November and December my husband and I had made over $2000 in medical payments, and because of that, we did not have enough to pay Indaymac. We explained this to the billing rep, who stated that they could help us, and forwarded us on to a loan consultant (Megan # 248). Megan advised us that we could be put into the "Partial Payment Program". Megan had us supply our financial situation. She said "make sure to make your payments". So we did.

We paid Feb 20, Mar 20, Apr 20. During this time we called Indymac to find out what our status was, and why

our credit reports were showing that we were making no payments. The Indymac rep stated that after 3 months of making partial payments, the credit report would be updated to say current. During this time we also received daily phone calls from the collections department asking us for over $4000 in past due mortgage payments. They said our loan was in default. When we protested and explained about the moification they would eventually connect us to someone who would tell us not to worry, and to keep making our modified payments until we heard otherwise Then around the 1st of May, we received a paperwork packet requesting we state our financial situation . . . again, and send proof of income by May 25. So we contacted Indymac to ask why, after we applied for a loan modification in February, were we receiving the same type of paperwork in May.

The rep stated that Indymac had made an error, and needed the paperwork resubmitted. So, we did it and sent it off on May 6. On May 9, 2009, we received a Notice of Intent to Foreclose. Immediately we called Indymac to ask what was going on. The Indymac rep stated that we were considered in default, even though we had been doing exactly what they had told us to do.

We told him that no one we had spoken to previously had told us that being in the Partial Payment Program would lead to us being foreclosed upon. We told the rep that we had been making the partial payments and had filled out the paperwork for the modification . . . twice. He replied that the investor (Fannie Mae)had changed the rules for modifications in April, and that is why I needed to start the paperwork over. We asked to speak to a supervisor. When one came on, we asked him how we could expedite this second submittal of modification paperwork. He replied that there was nothing he can do. We advised him that it was a paperwork race between our loan mod paperwork and the foreclosure, and appeared we were at the mercy of Indymac. The same company who had conveniently made an error that caused us to be four months down the road with nothing to show. And the whol time we were making the $881 monthly payment to them.

After having submitting an endorsed check to IndyMac to pay for reconstruction repairs to my home resulting from water damage, IndyMac mailed the 1st draw with the for the carpet company instead of the general contractor who was to do the drywall & everything else BUT the carpet.

I informed them of the mistake & they stated I had to return the check, wait for it to post back to MY ESCROW account & then they'll re-issue the check to the general contractor. I still have not received the check eventhough after speaking with Steve Biro (if that's his real name) who assured me the check would be FEDEXed no later than May 5th, 2009.

I checked back with Steve on that day just to ensure the check was on it's way & he stated the returned check was never redeposited for re-issuance of another 1st draw check. This process should have taken no longer than 3-5 business days according to most answering the customer service line.

I have NEVER received the same answer twice concerning the 1st draw, the re-issuance of the 1st check or why or who has held up the 1st or 2nd $20,000 draws. This is nightmare, a daymare & has been a horrific learning experience. I will be speaking with an attorney on Fri., the 9th for direction.

My home has been deemed unlivable by the Mortgage company's inspector. To make matters worse, the insurance company will not pay for addition living expenses & wants me to negotiation with the mortgage company since non-payment to the general contractor is forcing me to incur living expenses.

I've been living in a hotel since January of 2009. I should have moved back into my home this past May 1st. I put about $6,000 already into the reconstruction to get the project started & had expected to get reimbursed once the mortgage company released the funds. I can't afford to live in hotels with full kitchens as I have been for the past several months. HELP!

Indymac Loan modification contract canceled when One West took over, never returned our "modification deposit" money order!

Our new payment--$800 less per month at 2.87 percent interest --was supposed to begin May 1, 2009. I was worried because the Indymac Web site never updated our new interest rates. She told me not to worry about the Indymac Web site being updated because it always takes them a while. I kept calling Indymac anyhow, because I don't trust them, and last week they informed me that our loan modification has been CANCELLED! I even have a letter and contract from them confirming our approval! L. Kry claims that the whole thing was contingent, but that's NOT what her letter says. Moreover, they never returned our money order!!

I can't believe this unethical behavior. I am very suspicious about the timing, since it happened the week that One West took over Indymac.

RE: Indymac Loan modification contract canceled when One West took over, never returned our "modification deposit" money order!!

We'd been on a repayment plan with Indymac and waiting for a loan modification for nearly a year. In March we received a call from Indymac loan modification analyst Lora K, who told me we'd finally been approved. She express mailed us a letter saying we'd been approved, plus a contract to sign, have notarized and express mail back to her. We also had to include a money orders totaling $313.76 as a "modification deposit." We did all of this.

Our new payment--$800 less per month at 2.87 percent interest --was supposed to begin May 1, 2009. I was worried because the Indymac Web site never updated our new interest rates. She told me not to worry about the Indymac Web site being updated because it always takes them a while. I kept calling Indymac anyhow, because I don't trust them, and last week they informed me that our loan modification has been CANCELLED!! I even have a letter and contract from them confirming our approval!! Lora K claims that the whole thing was contingent, but that's NOT what her letter says.

Moreover, they never returned our money order!!

I can't believe this unethical behavior. I am very suspicious about the timing, since it happened the week that One West took over Indymac.

placed in her legs last year.

home.

My mother tried talking with various people at Indy Bank for hours
today but the bottom line is they said she is being foreclosed on. They
also told her the letter would arrive in about four days. She has kept
all her documents that said she was approved for the loan modification
prior to all this. Of course she is devastated and the stress is causing
her more heart problems even today. This is so wrong for such a wonderful

lady and mother of two paratroopers to have to face. Please help her.

I applied for a loan modification starting in November of 2008. During this processing I let them know that I was also behind in property taxes. I still owed some of 07/08 and all of 08/09. During the month of Feb. we were told we would probably get the loan mod. During the loan Mod. processing when we received the modification paperwork on the 6Th of Feb 2009. We signed it and sent it back.

So on April fool's day I made my first Modified payment. I was the first time I slept in probably a year or two.

Well yesterday I opened my e-mail and I got an e-mail that said they NOW paid my 08/09 taxes and I now have to pay the additional payments that are now tacked on to my payment! They said that they were notified by the county. This is a lie! The county said they do not have the man power nor the desire to contact banks. especially when someone is still within the same tax year.The doc I signed said that they were to put my loan current status first...including the taxes! Now they are saying. Well too bad it is now done this way. You should have paid your taxes. # of their people told me I had plenty of time to go down and make payment arrangements with the county. Why should I? They are to pay the taxes!

My mom spent 5 months in chemo last year. I spent that time away from my family taking care of her. My father-in-law died the day after Thanksgiving. My husband works for Caterpillar. So there are Layoffs and cut backs We are a very proud family. We did not want a hand out. Just a helping hand.

Now Where I was once paying $1912.50 per month. The loan mod. brought me to $1371.82. per month. I thought they took care of the back taxes.

We too have been suffering from the Indy Mac Bank vault of lies and deciept.

We are self employed in the construction industry. As the housing market has fallen, Our income has as well. We anticipated this happening and contacted IMB for a loan modification to reduce our extremely high house pamyments (80/20 30 year arm with the interest of a 40 year).

First contact was Aug of 2008. They told us we had to be in default of 2 months to qualify. We called back in default 2 months later. We filled out our finacial data and sent it to them per their stated requirements. The customer service rep for IMB stated that we didnt have to make our regular payments while it was being reviewed. In December of 08, IMB sent us and approval of modification letter and packet. They asked us to send them an (extortion) payment. We did per requirements with revised financial information. The loss mit department stated that we were approved per the terms of the agreement and that we didnt need to make a payment till Feb of 09.

In Feb of 09 we recieved a NOTICE OF FORECLOSURE! IMB lied to us about the payments, the modifications, agreements and approval and payment schedule. We contacted IMB, filled out new financials, and submitted for a "stipulation to modification agreement" I called DAILY to SUPERVISORS ONLY IN THE LOSS MIT DEPT. to no avail. We finally got word back, after the lost trail of paperwork (They sent our stip to mod agreement to their local forclosure attorney), 2 more extortion payments that they cashed and did NOT apply to our loan. that IMB couldnt modify the loan and that due to Obamas plan, they no longer accepted extortion payments. The rep that I spoke with stated "Every requirement and all your options are available at our website, go to the site and resubmit everything".

I have had enough. I will not be making any more extortion payments. We are filling a complaint with our local attorney general and seeking to find any class action suits being filed against IMB. They (IMB) have lied to us again and again, and have told us not to pay our payments.

There has to some sort of suit going on in regards to their fraudulent use of the tarp funds in both 08 and 09.

IndyMac send Marjorie an application for an modifaction on a home loan which I'am co-borower. We both send in our imformation along with a check for the first month payment. Which was stated on the application would not be cashed unless the modify was excepted.They denied Marjorie on the determination not enough income saying that i was never on the loan so my income did not qualify (I HAVE MORTGAGE PAPERS WITH BOTH OUR NAMES.)

Also they changed the check.We also have a rental unit upstairs.We spoke to indymac and they told us to try again in 45days(I MIGHT BE IN THE STREET IN 45DAYS)My family and i stated income is well above what was asked of us. Is there anyone who could help my family and i who now have the resoure to make the lower payments.The reason our payment were intrupted was because my husband lost his job and my youngest son had to have a spinal operation which took almost 2 month of hospital care and a year of rehabilition.He is little better now.

Now the stress of not knowing if our house will go into foreclosure is unbareble.

I filled out a loan modification application on April 1st and I outlined my financial burden. I even sent them copies of my late bills and Im over head my head in debt. I asked IndyMac to modify my loan and not raise my interest rate. Ive a Three Arm and it will expire in May 2009. I got a letter from IndyMac stating that I dont qualify for any of the modification programs at this time due to the fact that Ive been able to make payments. I make all my payments late and I over in late charges. IndyMac is a fraud and they are not doing what President Obama gave them money to do. They should be exposed.

I've fallen behind paying all my bills.

My husband and I have been living in this home for 10 years. We have three small boys and ran into financial difficulties in 2007. My husband is self employed in constuction and ran into a slow period. I started advising indy mac of this. April of 2008 my husband was blessed- he drove into a new construction area and was given a great business opportunity which has lasted. He is making enough money to cover our bills but indy mac is not helping. First they said we needed to be put on a repayment plan - we made the first payment then indy mac sent us a chance for a modification lowering our payment we made our 3 modification payments on time by money gram to receive a denial letter for the modification

when I called indy mac I spoke to Sara combs employee # 553 on 1-22-09 from 8:45 am to 9:55 am she saidit was not a true denial in house error. She said I had to get on a repayment plan so they could do modification over. Our repayment plan they gave us was due february 1st . she said after 3rd payment their will be a modification in place. Since we made our last modification payment on 1-15-09 I requested that payment be put towards the Febuary 1st repayment and I would pay the difference - this call took place on 1-30-09 I spoke to Malory # 04T she spoke to a supervisor and said yes they would take the modification payment sent on 1-15-09 and put it towards first repayment plan due feb 1st -

I money grammed the amount what they told me to do on feb 1st. Indy mac sent the payment back on 2-10-09 to money gram saying it was not the full payment. I spoke to Ruthe employee # 15y and said the arrangement was set up incorrectly and no one was supposed to approve the above because the funds were already put towards the back of the loan - she put me on the phone with the supervisor Jeronemo employee # 55m and he said I would have to be set up on yet another repayment plan due to their error. The new repayment plan would start 3-5-09 we made that payment by money gram and our next payment is due 4-5-09 . I received a letter yesterday 4-3-09 stating we could not receive a modification through their company - they have not asked for any updated information on employment or last years taxes just sent another letter pulling the rug from under us.

I AM FED UP WITH INDY MAC --- I NEED HELP - I am making my payment tommorrow by money gram for my second installment for my repayment plan they I have one more they they want a balloon payment of more than $20,000.00 YES I WILL JUST PULL THAT OUT OF MY SPARE CHANGE FUND. I am going to loose my house if someone can't help us. We have 3 boys and a loving family - a hard hard working husband that is finally making enough to support us . We can do it we just need help getting some company to see this - Indy mac is no help I have done everything they have requested I have all the notes , money gram receipts, employee names and #'s, dates times, EVERYTHING--- PLEASE HELP! MY HOUSE AND FAMILY DEPENDS ON THIS.

On February 5, 2009, I called in to report a fire loss for one of the properties that I own. I spoke with an incompetent agent who did not advise me on how to deal with my fire claim. I was just told to send in the check when I got it from my insurance company. All I have encountered are inexperienced staff from Indymac. They seem to be more concerned with getting the check. I didn't receive the information that I needed for my property loss until the last minute. I am incurring charges from the city. Since Indymac Bank wants to take all of the money without understanding what my needs are in my insurance policy, I haven't gotten anywhere with my claim.

I don't know who is worse...Indymac, or my insurance company. Neither one seem to know what they are doing and I am tired. Phone conversations with a Supervisor named Megan were disconnected. Phone conversations with Matthew Slusher were argumentative and did not get to the root of the problems. Everyone here lately that was supposed to be working on my file has either resigned or been fired by the company. I sent in a paid overnight envelope. They lost my envelope. They wouldn't endorse the check I sent. They sent the check back without my overnight envelope that I paid for.

Overall, I am still at square one. I have rent losses in my insurance policy that I am supposed to receive. Indymac is trying to keep all of the money to themselves to pay down the mortgage balance. This would be fine. However, it needs to be done the right way, making sure that my contractors are paid for razing the back property, and that I receive the monies that I am supposed to receive from my policy that I pay for every month. There are two structures on the lot. One burned down. Indymac has not done their jobs properly to make sure that I won't be paying for a property which is underwater. No appraisal has been done on the existing property that hasn't been done.

More time is being wasted because I don't have any cooperation from Indymac. The city wanted the building razed by 3/19. I didn't make it. The best I can do is ask for an extension because of all of kaos with this and hope they give it to me. Otherwise, I will be subjected to more fees. All details have not been worked out which is why Indymac doesn't have the check back yet. Preferred Complaint Resolution: Indymac reps need to be competent, follow the law, not argue with the customer, and send my overnight envelope back that I paid for.

They need to honor my rent losses that should come to me, money that is owed to me in my policy, modify my loan and write down the balance for the front house that is still standing with a decent interest rate, making sure that I am not paying for a house that is underwater in value. This all needs to be done in a timely fashion. Time is of the essence with this matter or I face city fines. How can I trust that Indymac will not have me paying for a property is underwater, when they take the rest of my money from the insurance check?

It is taking forever to work out the details. I don't have my loss rent check and I am being left for last on that. I am being charged for board up fees as well as debris fees. I shouldn't have to use my own money when I have insurance. Because Indymac has not cooperated, and still haven't to this date, I am in a pickle

IndyMac is my mortgage holder. I have never paid my monthly installment late throughout the history of our relationship. I contacted them several months ago and INQUIRED about a Loan Modification due to a sudden decrease in my salary. I was simply hoping to have my mortgage interest rate reduced (without points, fee's or penalty) which would in turn reduce my monthly payment. My other mortgager (Ocwen) had given me the same consideration, without incident. I answered some financial questions and was advised that while my application was being reviewed, I should pay a new monthly amount ($532.31) instead of my former $739.56 monthly payment.

Likewise, the rep advised that my new due date would be the 16th of each month, rather than the 1st. I was advised that after three consecutive, on-time payments this new rate would become PERMANENTLY FIXED at 5% for a total of five years, and rate would never rise above my current 6.67 rate thereafter. Suddenly my creditors (all in excellent standing for over 20 years) bagan sending me letters explaining that derogatory information on my credit reports were causing them to lower my credit limits.

Indymac began sending me letters suggesting that my property was turned over to the Loss Mitigation Department, field reps began visiting my home and photographing it, they opened an escrow account, paid my property taxes and my statements all indicated that I was 90-120 delinquent on my loan. I diligently challenged these damaging discrepencies via their ONLINE SECURED MESSAGING service, only to receive brief, computer generated and eventually rude replies, offering sarcastic replies and refusals to correct the errors. A package the arrived in the mail giving me 5 days to sign a Home Savers Loan agreement, offering to give me an unsecured loan of $15,000 in which to assist me with saving my home from foreclosure, etc.

Again, I contacted them to advise that I DO NOT WANT AN ADDITIONAL LOAN OR ANY SUCH PROGRAM, AND THAT I HAVE NEVER MISSED A PAYMENT TO DATE. They advised me that their records indicate I have only made partial payments and therefore no acknowledgement of any payments from me have been posted since prior to December, 2008. They are DECEPTIVELY using my inquiry about a lower interest rate as a means to have me appear deliquent in an effort to either foreclose on my home or force me to borrow money that I do not need and did not ask for! They refuse to speak with me and I am prevented from making online payments due to the erroneous past due status on my account. Letters, calls and all correspondence to them falls on deaf ears. They indicated to me that they are being removed from FDIC and that they are uncertain who their CEO may be when I request this information.

PLEASE HELP ME. I simply want my credit repaired and someone to acknowledge that by following their instructions, not by negligence, etc...I was overlooked, deemed as a risk and now living with a stressful, expensive MESS! I want my original payments...NO HELP, NO LOAN, nothing but an internal investigation that will unequivocally prove that I am creditworthy, innocent of wrongful allegations (delinquencies, etc) and resolution! Please send me a copy of this complaint, as my printer is malfunctioning. Any assistance from you would be TREMENDOUSLY appreciated!

1)My longstanding excellent credit has been destroyed 2)I have been denied three loans and opportunities to have my home equity loan rate lowered 3)I was overlooked by a potential employer for a position I am qualified/educated to apply for due to my sudden derogatory credit 4)My nerves are shot and my stress level is causing physical illness. I am consumed with worry and fear of losing my hard earned motgage investment.

I bought 1 yr. jumbo cd's which would mature on Aug. 8, 2008. Jul 12, 2008 the feds shut them down and took the equivalent of 20 years' salary out of my Roth and gave me back 1/2, saying the rest was uninsured. Indymac then made 27 unauthorized transactions in my 2 retirement accounts before I was able to get the money they didn't extort from me away from them. Many months after they were shut down and taken over by the feds (still same incompetent employees), I was on the phone with indymac and Fidelity (teleconferencing) and the indymac people were still telling the same lies about how much is insured by the fdic. Don't ever believe a financial institute about their insurance. Check out their insurers' written statements (if they are understandable!!). Watch out for many loopholes too.

I lost 10 years' salary -- 1/2 my life savings -- because they made fraudulent loans with my hard-earned money. The FDIC told me I can't sue the bank because they don't exist anymore. (It's now Indymac Fed Bank!). The FDIC told me when they sell the bank, I will get back some of the proceeds. The bank was sold and guess who got the proceeds -- the FDIC! What a bunch of crooks.

My mother died at age 72 in April 2007. two months before she died she decides to refinance with Indymac. I was not aware of what she was doing. It was around February or March of 2007 that the house loan was solely under my name. I was strictly the owner and my mom was not on the loan. My mom did not speak a word of English did not understand anything they explained to her. She was elderly and I suspect she is a victim of elderly abuse by the broker and Indymac. She signed documents authorizing Indymac to take my name off the loan. When that was done with my mother dies in April of 2007 leaving me off the loan but I was still on the deed and Title with her included. I was alright until April 2008 I loose my job and in June 2008 get into a car accident. That is when I started falling behind on my mortgage payments.

I sent everything to Indymac but they don't want to talk to me because I am not on the loan. I want to see if they can help me get a modification or something so that I save the house. Unfortunately they cannot do anything because they want a power of attorney which I can't get my mom never had the time to do this. She died instantly at our house and never got the chance to write a will. Now I am afraid I will be in the street with my little girl because my credit is messed up because I was making payments to them and I was not paying any of my credit card bills. I do have a job but my job through Los Angeles Unified school District is on Freeze. My concern is that I have an older sister she wants the house to go through probate. I don't want to go through probate my intentions are to save the house and live here and continue paying the payments if I get modified. But Indymac just today said to Fair Housing that I need a Power of Attorney. How can I do this if my mother died instantly. This only happens when the person is alive.

Now that I'm oweing 17,000.00 in the property the property don't have any equity I will be forced to leave my house. I can't afford an attorney. I need a home to live in for my daughter Alexandra who is 8 and myself. My mother wanted me to save the house. Now I don't make enough money because the job I hold is not an everyday job. My concern is what options do I have to take over since I owe so much. Plus my mom was not told exactly what she was signing she signed and that was it. Now who can I talk to my credit is messed up. Unemployment don't want to give me money, I have an elderly woman living with me age 85 she is here with me. I can't loose the house I put my retirement money and school loans into the house. My daughter who is 8 is scared and sick and I can't sleep. I need advice and help to save my home which I greatly need in order to live.

It has caused me alot of heart and emotional problems. I can't sleep afraid that I will be left out in the cold with nobody to turn to. I don't have family or friends they live far away from me. They have there problems to deal with. I don't know what to do. My only daughter cries alot is gaining weight and its affecting her in school she is in depression I am to. I am afraid that I need a lawyer to help me solve this as soon as possible because the house is in forclosure I only have 6 months left. Please help me. Also I have an elderly Aunt who suffered various strokes this is her home to she doesnt want to give it up because she invested in it to. I am afraid I don't know whom or where to do. Please Please help me I plea that I need your help. Indymac is not helping. I need guidance. I wrote to Pres. Obama and the Senator everybody about this. Nothing has changed. Help me Please! I want to stay in my home and keep it....Thank-You,

I made a payment to IndyMac on 10/30/08 for my normal monthly payment. I then explained to the rep that I was having financial problems. I explained, I was in desperate need for a loan modification to lower my payments and to pay towards the principal balance of my loan. I was transferred to another dept. that issued me a payment plan of 1900.00 for 90 days until the loan mod was completed. She told me my next payment would be due in December.

I was never informed of the following: Negative ratings would be issued to the credit bureau for partial payments, if the loan mod wasn't approved I would have to come up with the missing payments but more important that a NOD would be filed after 90 days. The loan Mod was turned down, now I'm 90 days passed due and a NOD was filed. I never received anything in writing about the arrangements. All the rep could od was offer me another chance at a loan mod. So, now my payment arrangements are 1950.00 per mont for 90 days. I need something more permedent than this. I'm going to lose my home.

The damges are: I'm going to lose my home for information that was never disclosed to me, I have a negative rating on my credit report and me and my mother are going to be out on the streets unless I can come up with 9k

I have a second mortgage with them. I have worked in the industry and had several mortgages. Overall good credit. Lender is making what I feel are harassing calls to my home daily to collect on my mortgage. I am not nor ever have been 30 days late, but like to use the 15 day grace period before there is any late fee imposed.

I work from my home and this is causing me stress and at times embarasment.

I paid off a mortgage in full in July. They sent me letters it was closed. I am now getting letters it is open and I am trying to get another mortgage and they are saying its open.

I have called many people and they are doing nothing about it.

We ran into trouble paying our mortgage. Indymac wouldn't help until 3 months late. Called them, got a Forebearance plan set up...made the payments, rec. the loan modification...signed it..faxed an mailed it...they filed bankruptcy. The loan modification papers had blacked out sections with date due(they told us they would send out ones with the dates due and billing statements). Never rec. them. Kept calling and calling. Spoke to diff. people each time. We are working on it, is what they said. Spoke with someone else in Nov. resent the papers, they still can't find anything. Was told they will send new ones out. Nothing !!

Finally in the beginning of December, spoke with Stacy (12-17-08...12:18pm) and was told that they "lost" or "Can't find the loan modification papers we signed and sent/faxed, and we need to start another forebearance plan and they will send our new modification papers in the meantime. I paid the amount they requested on Dec 29th, and just received a letter stating they "denied us for a loan". We are not elig. for a loan modification..and won't say why. I called today 1-9-09 and spoke to another person who refused to let me speak to a supervisor. She told me that we were denied a modification, and that our home will be forclosed.WHAT ??

I have called this company, and faxed them everything they have asked 22 times. Because they lost my paperwork from August to start the modif. in November (after the forbearance was finished) that's my fault? They had no problem taking my money Dec. 29th...and denying me on Jan. 5th. I asked what payment I should make or what I can do, and they told me today that My payments would go from the approx 1600 they stated, to 3800 !!!! To catch up !!!! Are you kidding me? And they want me to escroll my taxes, when I paid them myself..(evid. they also paid my taxes, told me to get a refund, send them the money, and start escrolling). Can some please help?? I have 2 daughters (1 daughter with disabilities,). I fell behind because of medical bills, job loss, and credit card payments (i had to use them to pay my daughters and wifes medical bills)

My mortgage originated in Aug 2004 and through consolidation and refinance we ended up with IndyMac in 2007. I have no late payments and perfect credit. Due to my fiance's business going down like so many others, we have financially hit hard times. I began discussing my situation with IndyMac on 9 December. Which my payment was not late until 15 December, but for some reason they have started calling early. Anyway, when I was told that noone would help me until I was two months behind.

Well its Jan now and I'm officially two months behind. For two days in a row now I have been trying to figure out my options. IndyMac has refused to help in anyway and even refused, I mean totally refused to put a supervisor on the phone to discuss this matter further. How can they get away with that.

I have struggled as a single mother to make my bills and pay my debt. My credit scores are 754/770/760. I have not reached these scores because I don't pay my bills. This house cost me $30K as a downpayment when we bought it and if I walk away now because I am totally FEDUP with IndyMac and don't really care what it does to my credit at this point, it will ruin my chances of ever getting another home. And why because I've been a good paying citizen and now all because they have screwed up their future, they want to screw up mine. I'm out $30K and a home if no resolution is found.

Like the others, I stay stressed out, miss work because I'm depressed and see no way out. The market value vs what I owe henders me from refinancing. At least that is what IndyMac says. Honestly, I don't care anymore. But something needs to be done about IndyMac and the way they are treating their customers on all aspects of banking/investments.

I fell victim of predatory lending practices by American Lending (now defunct) pushing Indymac refinancing and a cash-out loan. (American Lending changed my income to get my loan which I didn't find out until closing and also charged me fees (10K that I had not recalled and the broker rep agreed to get the deal closed he would reimburse me...but that is another story how I got there..) Shortly thereafter, I tried to refinance with Indymac but couldn't because of the prepayment penalty. Ultimately I ended up unable to sell this property (my mistake buying another property before selling this one) and so I rented it for six months hoping the market would pick back up in the spring.

Two years later going into debt with negative amortization and paying two mortgages (exhausting credit cards and assets) plus a tanking housing market, I finally gave up and stopped payments in Sept. Indymac contacted me to collect but I explained I was unable to continue making payments, had contacted them about deed in lieu of foreclosure as not even a shortsale offer had been made. They told me about a new program coming and for me to call back in a week or so when they knew more about the program. I called and supposedly qualified for this restructuring program with a reduced payment due on the 21st for the next three months. I asked how they were able to modify it and was told I would be receiving a letter with details and request for documentation that I should immediately respond--to be sent overnight but then corrected,I should look for it about two weeks later.

I was asked if I could make the modified loan payment and told them I should be able to find a renter at that new amount. I did. The paperwork never arrived per their date and I called to inquire and was first told that it had been sent, then no, mistake, it hadn't been sent and that I should expect new date on the 26th (this is the next month). With rent coming in now and only one month behind, the 26th came and went with still no paperwork. Then I got alerted by credit monitoring that Indymac was reporting my account as delinquent each month. This had not been disclosed as part of this program.

Called again, this time they were resending the letter as it showed in their system it had been sent. A few days later I received a call from their collections saying they only had one of the three modified payments. (Payment is made same way for the last two plus years.)Still no paperwork. Then I receive a rejection letter. Next day a call from their collections dept with the amount now due as delinquent three times what the difference should have been! I'm frustrated. They transfer me back to the loan modification program contact who gave me the first "approval" and lo and behold now I no longer qualify but wait, yes I do, with an increase over and beyond the minimum payment. So sorry and no, there is no one else that can help.

I received a letter in the mail from them First B Notice. It states that they received a notice from the Internal Revenue Service stating that my Social Security number did not match thier records. They wanted me to double check with my original social security card the information they had and fill out a new W9 form. It states that if I do not comply they will begin withholdings and I could be charged $50 by the IRS.

I have been recieving 1098 int statments from them for years and called to find out why this had happened. They stated that although the letter was alarming it was sent to all of their customers so that they can verify the information that they have. They did not actually recieve a letter at all. They would not transfer me to a manager to discuss. I have never heard of using scare tactics of the customers to get information they needed. Can they threaten and lie to have their borrowers return this form? I will not send in the form until I receive a call from the manager and that is on file there.

For me it is a matter of honesty and integrity. If they sent a letter statng that they needed my help and was honest I would not care so much. For many they will worry, go to the Social Security Admin (to get a copy of their card) and waste many hours figuring this out.

I have called at least 4 times this year to have my loan modified to get a lower rate on my negative am. loan and they will NOT help me. They say you have to be two months or more behind for them to even consider maybe helping. Now that the government has taken over they still won't help. Why won't the government help when they have control of that bank?

I can't afford a new heating system, new roof, to fix a broken pipe in the yard, to fix the recalled polybutelane pipes throughout the house, to save for my children's college, or my retirement, etc.

Indy did not notify me and took insurance money from my bank account and caused me to not have enought money to live for several months until I found out that I could stop the auto deductions. It was 2 or 3 months, they charged me $3800 for home owners insurance for the year and required payment in 6 months. The 1st payment was approx. $1000 or so. I have bank statements proof.

I did not have enough money to live for the 2-3 months the money was withdrawn from my checking account. I could not pay my car or utilities, etc. as a results my credit history has gotten worse since then. They should have made sure I was notified of the coming changes. I had made arrangements with Farmers to be re-instated that month for $300. The damage is economic to me since they neglicted to notifiy either by phone or overnight signed mail. Notification for such a siginificate change in my mortgate payment was necessary.

In addition, I was a good consumer, they had my payment every month automatically deducted,I deserved notification. They did not leave me enough money to live off of. Is there a law of how how money they can take from a consumer? In addition, $3800 is way to expensive for insurance. My employee association got me into insurance for appox ($600 6 months) $1200 a year thru the Cal Fair Plan Insur. If they (Indy Mac) were an honest and thinking of the consumer Co. they would want to be covered for with a reasable priced insurance and not at 3 times the cost to me. I have not been able to catch up financially since then.

was told in june that my payment was late so since there was no time left I made a telephone payment. I didn't record the transaction number. the next month i was reported for none payment. its my word vs theirs. has this happened to anyone else. what action can i take.

the only proof i have is the phone call history. no money was ever transacted although they waited on the phone for the money to clear. not sure what to do. they continuously report me being late

my credit score has been damaged since i never have a problem like this before

IndyMac keeps placing an escrow account onto my mortgate, I pay my taxes seperately. They keep saying that I am delinquent but can not prove it. The County has never stated I am delinquent and I am not delinquent. They removed it in May when this first happened and got their money back from the County because my taxes were paid. (I had to provide proof that I paid before they would remove the escrow) They just did the same thing in Sept., although after arguing yet again for great lengths of time on the phone, the Supervisor (Alex) stated that again they would remove the escrow and it was due to an error and everything would be taken care of, I made my regular payment.

I went to make this months payment and again the escrow, after an hour of arguing the supervisor again tells me they will remove the escrow, but since they paid my taxes, without my authorization or my being delinquent, they now say I have to pay them back an extra $200 a month to cover thier payment to the county. I told them I didn't agree with that at all and I am not going to pay for their mistake and I will pay my taxes as I always do at the end of the year. The supervisor (Jessica) told me that I would have to write a letter asking for them to spread the payment out for either 12 or 18 months in order to pay them back, and that was the best she could do. I told her that I do not agree with this, nor am I altering the terms of my agreement because of their mistake.

I asked could I make a regular payment and she told me they would not accept it, or they would just hold it until the whole amount, including the new tacked on repayment fee, was paid. They are attempting to strong arm me into paying them back and they are co-mingling loans to manipulate more money.They have agreed to take the escrow off again which shows that they had no right or legal contract to add it in the first place. If you go to their web page and go to the tax section, they will state that if you do not have an escrow you are responsible for your own taxes. The supervisor told me that IndyMac can do this under the RESPA agreement, however when I told her that RESPA is for the protection of the consumer she put me on hold for about 10 minutes. Someone has to stop them.

My wife sent indymac our normal house payment. Well they applied it to someone elses account! The check has cleared the bank but Indy mac can't find where they put the money. So now my account is on hold untill they can resolve this matter. They want me to make another payment. NOT! Indymac says your bank has the check and if you get it back we can fix the problem. my bank says no,Indymac has the check!

I have been getting harrasing phone calls about being late on my payment,and Indymac says sorry we can't stop the phone calls!So because of their stupid mistake i am stressing out about this ,getting about 5-7 phone calls aday reguarding my no payment , and wondering if i am going to get a mark on my perfect credit! My wife and i can't sleep at night, we are woried and with the economy today I don not want a mark on my credit! Indaymac screwed up and we are paying the price! This is so bad! I am done with indymac!

My husband and I were deep in debt (1st & 2nd mortgage, car payment, utilities, etc.) We refinanced through a mortgage broker who said they obtained a mortgage through IndyMac. We were approved for $284,000, our rate 11.5%, our payment 3100.00/mo. The broker said we should take the loan for that amount to use the extra money to make the mortgage payments. At the time we had no choice. He said keep the loan for a year and refinance to a lower rate.

IndyMac called me six months into the loan to ask if I wanted to refinance to 6.5%. I would have to come up with a good reason though for the history of late payments on the old accounts. He suggested what I could use for excuses. I promptly contacted IndyMac to complain about their practices.

I again contacted IndyMac in early June (before their troubles) about the possibility of refinancing. Although our income has not changed and our debts have significantly reduced, the rep told me that they wouldn't be able to help us because we couldn't afford the mortgage. How is it that we were able to afford it a year ago but we can't now even though we still make the same money? We're down to the last of the cash reserves we had set aside and have about a month of mortgage money left and will significantly struggle unless we can get this refinanced.

I was a victim of predatory lending by indymac and one of it's (now defunct) broker agencies.

I can only afford to pay the minimum payment - which is negative amortizing- and am in danger of losing my home. I have 4 children and am in serious need of help.

We refinanced with IndyMac and it has been a nightmare.First, they sent someone to our home to close. She told us our first two payments would be higher because our insurance and taxes would be part of an escrow account and to get it on schedule they had to do this then it would go down to our regular monthly payment of $647. I asked her for a copy of that paper we signed stating that. she told us that they no longer gave paper copies but everything would be on a disc. That paper was not on the disc.

We called indymac and told them and talked to several people.They told us that never existed and did not know what we were talking about. The lady that came to our house also told us we would receive a letter telling us where to mail our payment to and when our first payment would be.We were told if we did not receive a letter to mail it to the address on the disc the first of the following month.We received a letter from the vice pres. of IndyMac welcoming us and telling us our first payment would be in June. So that is when we sent our first payment. We then started getting calls and letters telling us we had missed a payment and late charges were added. We called several people and faxed a copy of the letter to several people. We never got any reply until finally we got a letter saying it was our fault that we should have known that letter was a mistake.

We asked how was we to know. A company of that size should be competent enough to proof read. We could not be responsible for their mistake. Still our payment is higher than we were told. It never came down. And late charges are still accumulating. This has been and ongoing struggle and they will not accept responsibility.Since the letter stating our payment would go down was not on our disc and they say they have no knowledge of it we are stuck making higher payments. They flat out lied to us!

The stress has been at times almost unbearable. It is frustrating for them to accept no responsibility. It is been very hard financially to make a payment of almost $300 more dollars than we were told we would have to make. It makes it hard to pay other bills and we are almost always late with every bill because of this high payment. Causes for a lot of stress that should not have to happen.

When I built my home, the appraisal came in at $660,000. My loan was $489,000. Indymac, in house lowered my appraisal to $545,000 without telling me causing my Loan to Value to be more than 80%, and added private mortgage insurance because of this of $334.15 per month.

I cant afford to pay my property taxes now becauce of this extra cost, and now have to sell my home because I can't afford the monthly payments.

I had a mortgage with Indymac in 2006 and fell behind on my mortgage. I contacted a mortgage broker about refinance (my credit is poor) and they assured me that they would find a bank that would refinance my home. They did and that bank turned out to be Indymac. I could not belived that Indymac was willing to refinance my property again knowing that I could not afford the first mortgage. My mortgage payments went from 1,500 to 2,400. ( they refinanced me at 12% interest.

the house is up for forclosure August 5, 2008 and I have a heart condition and this dilemma is stressing me out.

We moved into our home September 2007 and made our first payment November 2007 for $1746.97. Our lives changed in January 2008 and we struggled to make our payments. We weren't able to make April payment so we called May 2,2008 and we did a loan modification for $1,454.93. They stated at that we didn't have to make the April payment just start making the loan mod. payment as of May 12 for three months on time no checks or we would no longer be on the program.

As of today we made all our payments and they still haven't sent us the payment for our loan mod. plus they reported to the credit bureau we are 2 or more payments behind. I asked them about the payments today and the money owed and they say we still owe $3,600 and I don't understand how. I told her we haven't recieved our new paperwork and she stated they are still working on it. She would have to set us up on another 3 months for the same amount. I told her this is crazy. How come you aren't applying the money we have sent. She put me on hold and and then the phone disconnected. Help what can we do? We can't afford to refinance with someone else we don't have any closing cost money. We want to leave IndyMac.

Neg rating on credit report

Indy Macs sent 2 notaries to my house to close due to mistakes. Stupid me, I trusted them and 2 years later I'm paying the price. Indy Mac constantly calls and haresses me. They recently told me that my escrow account was short funds. Well they manage the account and have been delinquent in paying my property taxes.

when I call to address the isse, I get put on hold and given a ridiculous excuse. I'm fed up and now they are requesting that I pay the short fall in one lump some. They have also taken my over payments and applied them to the next months bill. I told them that when someone pays a mortgage for a months bill, unless stated it gets applied to that months statement. the rep on then end told me I needed to send in 2 checks, one for the minimum payment and 1 for the additional. I can't put my reply here, but let's say my reply was not pleasant. I wish CA Attorney General would take note of Indy Mac's practices and take legal action

I'm forced to pay a higher monthly premuim because Indy Mac mis managed my escrow account.

Mortgage issue: I have a loan with IndyMac since 2003. I have been making my monthly payment regularly (never late) and also I have paid more than the fully amortized monthly amount ( I usually add between $300 to $400 per month toward the principal balance). At my suprise, my loan balance went up in March when I received the statement.I called the bank and asked for explanation as why the loan balance goes up since I have been paying more than the fully amortized plus extra $$ toward the principal amount, should the loan balance goes down instead of go up? First the representative who took my call stated that the loan balance goes up b/c of the minimum payment that I made ( this is a wrong answer from the bank representative: I always made extra payment monthly from the first month of the loan until now). Then he said that b/c I made the on line payment, the computer does not know how to attribute the extra dollars amount that I have paid so the system parks the money somewhere (thi is also a wrong answer b/c the on line payment did give me an option to add extra $$ to the principal amount and I have made the same payment since 2003, I did not change the way I made my monthly payment at all.

Anyway , all these answers from the bank just don't make sense to me. I have made extra $$ payment and found out that the loan balance goes up!! And I am not the type of people who only made the minimum payment monthly , I always include more $$ to my monthly mortgage payment. Finally , the representative claimed that there might be a glitch in the computer! Must be a convenient glitch for the bank, because by raising the loan balance amount that I owe, the bank also charges extra interest on the loan...

After 3 phone calls , the problem is fixed but I just want to report this little incident to the department of consumers affairs . A lot of homeowners trust the bank and don't read the statement . Some one may be able to look into this more because this just don't sound right and don't looks right at all. At this time when all of homeowners are struggling to make their payment, the bank should not be making such type of mistake and it is just not acceptable that this type of mistake has occured to me or to any one else.

May be some one else also have the same type of errors from the bank but because most of people don't read the statement and just simply do the monthly payment without questionning anything to the bank ( probably and most likely because of lack of time, lack of knowledge but also b/c we all trust the bank and we would never thought that this type of mistake will happen! And for the final thought, the bank should conduct an honest business activity with the customers: for me I agreed to pay the interest that I owed the bank but I do not want to pay extra interest because the bank system make mistake in calculating the loan balance..).

I have to call the banks 3 times to get this fixed . Time consuming, plus the frustration to repeat all the problems over again each time I call. But the main reason that I fill out this complaint form is to alert the consumer affair about the mistake made by the IndyMac Bank. May be this is not just one single mistake that happened to me...Someone else may have the same mistake form the bank but doesn't know...

Indymac mortgage calls me 4 times a day for every single day and harrasses me. The payment is not late until the 15th of the month and I mail in the payment on the 4th of the month. (it is an autopay) Eventhough the payment is not late, the company calls me day and night including Sundays and harrasses me. Even this weekend, I received 7 phone calls from that company in 3 consecutive days.

This is unbelievable. That company treats me like I am delinquent, but I am not late and I do not deserve to be treated like one.

Also, about 3 months ago, I made a payment already and Indymac Mortgage called me and told me they did not receive the payment, so i made a payment over the phone. After looking at the bank statement, I realized that the payment has already made on the 3rd of the month,and I called the company and faxed my bank statement and they have not returned my money as they promised.

This company gives me so much stress and everytime I get that company's harrassing phone calls, I get a headache that lasts for hours. I am angry because I am not late on the payment and I scheduled my payment to be on autopay and I explained to that company everytime they call me, and they do not stop calling me. Now I sound like a broken record. This company is causing me my time, my phone charge, and stress that relates to my health.

So far, other than much frustration and aggravation, no damage has ocurred. However I fear that if I ignore, it will be reported as a mortgage late on my credit report and will destroy my credit score.

On February 15, 2008, I received a letter stating my Equityline was frozen because of the falling housing market. I had a $250,000 credit limit and only used $20,000. The letter stated I could call the phone number listed if I wanted to discuss the letter. I called Janet on February 15th, and she said that someone would return my call by Wednesday, February 20th. When I didn't get a call, I called again, this time speaking to Aaron on February 20th. This time I was told I would get a call by Friday, February 22nd. Again I didn't get a call. I began attempting to call Indymac the morning of February 25th. I was on hold for more than 1 1/2 hours. Finally, I got through to someone and asked to speak to a supervisor and was put on hold for an additional 20 minutes before I hung up.

Prior to getting the letter, my husband and I signed up to attend a home foreclosure auction. The plan was to use our Equityline to purchase a home that was being auctioned with a starting bid at $159,000. Once we acquired the home we would finance it and pay our Equitline back and keep the home as a rental and later a retirement home. Because I didn't get any resolution from Indymac, we could not attend the auction that was scheduled on February 24th.

took a home equity loan @ 4% rate interest and we are paying out 9% instead and we did not sign any papers for this line of credit ....we have been paying $200.00 each month and yet our line of credit due has raised up to $1,000.00 more. please help us ...my spouse is disabled and I bring home the only income to this house and I feel we have been scammed.

To my surprise, I just received an?Adjustable Rate Mortgage Change Notice on October 30, 2007 that my monthly payment amount will be $4,081.75 effective 12/1/07.

This is unacceptable as Indymac Bank should have given me a notice of at least 60 days, when by law, the consumers should be notified at least 60 days for changes to the contract or payment terms. Other banks would give a minimum of 6 months notice.

When I discussed with Jessica, Indymac Loan Consultant today on Oct.30th, I was advised to refinance to $535K new loan amount including pre-paid penalty of $16.5K. My new monthly amount for interest only is $3,500.00/month. Back on Oct.2006, they told me to wait out until Feb.15, 2008 to refinance of pay off the loan so I will not pay prepay penalty. They mentioned that they would not waive the prepay penalty nor the closing cost and that they had to go by the contract.

They are not responsible for this.

Based on their advice back in Oct.06 and again in early 2007, I had renewed the rental agreement with the renter. I just gave the renter a notice of 60 days to move out by Jan.2008 so I can put the property up for sale. Now that this increase payment of $4,081.75 per month will put me in the bind for another 4 months or until the property is sold. I will not be able to make the payments. Total loss is now at $16,500 for prepay + $3,500 mortgage payment per month + closing costs.

When we did it they told us we had to pay a penalty of $19000 if we was to finance with them or another bank.

were not reversing the late charge due to the payment was over 30days late and they had no way to control it and had to report it to the credit bureau by law.

IndyMac contracted to close a home equity line of credit on my residence to help defray costs on an investment property involving my business. Although they specified a date on all paperwork, the funds were not available a month & 1/2 later to close on the investment property, which I then lost. I was not able to absorb the time and effort spent, and lost my business.

IndyMac blames the title company it uses, which in turn blames IndyMac. When I could get no response at all from IndyMac on being compensated for the loss of the property (not my business, which was the consequential loss), they ignored me entirely. I then sued them.

Since IndyMac has stalled and played legal games with me for two years, I have lost legal fees on top of the loss of the property & my business. $117,000 are the damages to date, & climbing. They say I have to pay their legal costs if I lose at trial - another of their threats, even though they acknowledge their responsibility and that of their title company.

The property was sold in February of 2002 and is still plaguing us to this day. We are continually denied credit of all kinds and are paying much higher interest rates than we should be for loans we have recieved since.

mr. mckenna told me to no pay may's mortgage because they were going to take over. As a result I have to now catch up with my back payments and I can face foreclosure.

I had overnighted my August payment UPS on August 23, 2001. I received a call from Indymac Bank in the beginning of September 2001 informing me that they had not received my payment. I called UPS and they gave me the name and the time of the person who signed for the package the next day at IndyMac. I continued to receive calls from the bank everyday at work for the past two and a half months. I called my Credit Union to see if the cashiers' check had cleared. It hadn't and they said in order for me to place a stop payment on the lost $500 check, I would have to have an indemnity bond issued. I called my insurance company and they quoted $20 for the bond and told me that I couldn't do it now anyways because it cannot be issued until 90 days has past.

Indymac has been harassing me daily. I gave them the tracking number of the UPS package, the name of their employee and the day it was signed for. Still, they will not take any responsibility for the missing check. I am beyond frustrated and need to know what I am to do now. They supposedly sent my account to their investigations department, but I have not heard back from them. It has been two weeks.

I am a single mother on a very fixed monthly budget. I have not only spent the five hundred dollars that is trapped in this cashiers' check, but also $18 to overnight it. I have spent $860 to catch up on my payments for September and October, $11 to Western Union the money so I wouldn't have to deal with this situation again, nor live in fear of having my home repossesed. Now I am going to have to spend $20 for the bond and $13 for the stop payment. Again, Indymac will not accept any responsibility for their part. I don't have another $500 to send them for my November 2001 payment, it is stuck in the cashiers' check I have no control over until November 23, 2001. Also, I have been charged interest and late fee penalties. I had to also fight with them to take the negative credit reporting off of my credit bureau. I take much pride in being able to pay my monthly expences on time and their irresponsibility has been frustrating. I feel I am being taken advantage of.