Complain about a product or service

HSBC

Melody of Knoxville, TN June 29, 2008

I am very concerned especially about Identy Thief. HSBC sent my statement WITH MY WHOLE ACCOUNT NUMBER ON MY STATEMENT! I was very shocked. We have had a past problem about mail being stolen. I have a medical situation that involves certain conditions that I would rather not go into...but cannot use solely e-mail reminders. But this situation could also be hacked. I have not had this happen with my other debtors. What can I do besides e-mail this question to them? I have never had any problems with them before especially when they were Direct Merchants. We have had them for years and they have been nothing but wonderful.

Mainly, Identy Thief. Also, due to both of our health situations, this could hurt us financially. We have continued to maintain perfect credit. Finally, if our name gets out, We are afraid of being BLACK BALLED by the credit card companies.

Kim of Hicksville, NY June 27, 2008

I made a payment on 6.13.08 online to pay my Home Equity and received a Confirmation Number, and was done with payment. I go online to do banking again on 6.23.08 and see a msg they notify me by a message on the website that they did not accept my payment, not contact me personally? They report me 30 days late to the CREDIT AGENCIES, I do not go online every day. I did not go online until 6.23.08, this is a serious offense. I want this cleared from the credit agencies immediately.

My credit score has plummeted, and it is a negative effect on my credit

Teresa of Roseville, CA June 26, 2008

I had my account sold to them so I had no choice that they were handling it.

Lost my home due to forclosure. I notified them months before when I was having difficulty with the payment going up 500.00 or more a month. I spoke to many people for a workout loan to no avail. They would say one thing and not do anything. Why should they? The home went down 200,000. I guess they don't care how much money they lose. They are not capable.

Durgadas of Gurgaon, OTHER June 17, 2008

The collection Team is not very good. They dont know even how to behave with customers. Talking cheaply and then fighting with me.They called me that I have to pay minimum 842 rs and I payed it through net banking. Then these people said give it our executive and I said I will transfer through net banking.

Then also they added fine on me and now again message is coming saying Pay Rs 2619. can any body Tell me Y? And I have not recieved any statement for 1 Years and due to this I am paying on Minimum due as Even I dont know where i have spent this amount. Really this Customer Care is very non Help full.

I dont know how much money I have payed to them. They are asking for more

Janice of Orlando, FL June 9, 2008

I represent a seller in a short sale with HSBC. My customer went through necessary steps required by HSBC to have a short sale approved. After a period of time of the property being active on the market we received an offer, which was forwarded to HSBC for the review process to begin. This would determine if the offer would be acceptable. After the review process the file was turned over to a new negotiator by the name of Eric Ross. Mr. Ross has consistently made calls to my customer/home owner to negotiate terms in order for HSBC to accept the offer. I have made numerous faxes and left many voice messages requesting Mr. Ross to discontinue his contact with my customer regarding the short sale and forward future correspondence with myself, as I was authorized/hire to do.

While the costs go up on this file and the value continues to decline rapidly in the location of this home, Mr. Ross continues to ignore my communications. On May 29th, 2008 Mr. Ross sent a letter to my customer stating that the owners request for a short sale has been denied because the owner would not agree to obligate himself to a promissory note for any part of the delinquency. A short sale is about selling the property for less than what is owed. If the owner were in a financial position to obligate him to additional debt he wouldnt be seeking a short sale. Now this letter was not clear as to the entire short sale was denied or the current offer for short sale was denied.

I have requested a better interpretation of this letter. My messages to Mr. Ross is being ignored. It appears to me that HSBCs lack of incopendence and Mr. Ross unprofessionalism to negotiate could result in avoidable foreclosure. I may need to also mention that the Loss Mitigation department needs to be educated in better customer relations.

By the time this transaction potentially could result in a short sale, HSBC bill have lost thousands of dollars more due to Orlandos rapidly declining market, the location of the property and their increasing costs on the file. I have produce recent sales and active listing since the appraisal to Mr. Ross showing him what our market is currently doing so he could be well aware that the offer is fair. It just does't make economical since.

Susan of Guelph, OTHER June 3, 2008

On 21 Feb 2008 I returned from a long trip abroad. Due to weather and parking issues, I had no other choice but to park in short term parking at the Buffalo International Airport. This meant I would be charged about 200 for parking while away. I went to the HSBC ATM machine in the baggage claim area to get that money as well as a little for kitty food shopping and I was ripped off at the ATM by HSBC. The machine took my card and actually shuffled the money? in the machine. BUT then the receipt door and the machine closed down: temporarily out of order .

I called the 1-800 number on the ATM machine and was met by one of the RUDEST people I have ever met from a service department and was told that nothing could be done about it except to contact my bank NOW. I now had a car that I could not get out of parking because HSBC had ripped me off of over 400 dollars! I had to call my own bank to ask them to increase my cash withdrawal limit so I could get money to pay for my parking . . after about 24 hours of being awake HSBC told me to contact my bank when I got home, which I did.

AND EVEN with documentary PROOF that the machine had not dispensed my cash . . . they denied my claim! I am a college student, and I cannot afford to lose 400 cash! I am also a U.S. citizen attending school in Canada and so HSBC assumed that I would not complain OR that they could fight their OWN error as I was across a border! THIS IS UNACCEPTABLE!

I have spent serval days trying to recoup my money that HSBC denies they took from me. I could have spent this time writing my thesis! As weel, the anger that is involved by being ripped off from one's own country is appalling!

Susan of Guelph, OTHER June 3, 2008

An HSBC ATM ripped me off of 400 dollars. I called the atm number listed on the machine and was met with someone who could have cared less about the rip off. She told me to call my own bank and make a complaint. I did. I filed a claim, and it was denied. NO REASON given but probably because I was an out of state customer. I even have all of the slips showing that the ATM was in error!

it cost me many hours of trying tpo remedy the situation.I have all of the required documentation and they STILL denied my claim!

Joanne of Burleson, TX June 2, 2008

I have tried to contact a human on the phone many times when calling experian credit services, no luck. I have left 3 mes. to return my call, no luck. I continue to recv. notices that my loan have been disapproved, however my name is not [the name listed]. This person is using my address and zip code. I am not applying for any loans with this place. I just recv. a letter from the IRS to [the named person] with my address and zip regarding his stimulus payment. Who is this guy? The IRS said there is nothing they can do when I called except I can return this letter to them and put on letter wrong address. Why, I wanna know who this person is and why he continues to use my info. Who can I call and talk to to get answers?

Well, I dont know what has happened yet. The company name is HSBC Trust Company, Experian Credit Services allen texas 75013. Help

Stephanice of Spring, TX May 28, 2008

HSBC canceled my credit card without even a written notice. It was part of an quarterly review....I guess I was suppose to find out when I tried to use the card right.

Now I have this on my credit.

Philip of Yonkers, NY May 15, 2008

i have experienced several insufficient fund fees from the bank when using my debit card. the card should decline if the amount charged will exceed the funds available, but i was informed that there is an exception if the merchant does not collect the funds immediately. usually before making a purchase, i check my account balance online or over the phone. it tells me my bank balance and my available balance. when a purchase is made, the funds are deducted from the available balance, even if it is a small business, until the merchant collects the amount from the bank. then the transaction will officially post and reflect on my bank balance. this means that the bank is aware of the purchase and sets the money aside until the merchant comes to collect.

i have been charged 4 separate insufficient fund fees of 35.00 in the past month. i strongly believe this was manipulated by the bank. two of the purchases were made at the A&P supermarket and GNC, both which are large companies. purchases will reflect on the available balance immediately and decline if funds are unavailable.

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