Complain about a product or service

HSBC

DIANNE of EL CENTRO, CA June 10, 2009

I talked to Sen of HSBC Household Platinum, concerning a payment I had made of 600 from my Banking bill pay last November of 2008. At that same time, LAW FIRM called me at my work demanding the full payment of my account owed. I payed them in full in full 1400, and they promised me that when Collection Agency sends that 600 over to them, then they will forward that overpayment of 600 over to me. I called LAW FIRM in January, February, and March of 2009, and they were difiant and would not help me recover my overpayment of 600. I just talked to Sen, #K21589, of HSBC, and they had sold my account in no time to Arrow and arrow sold it to LAW FIRM. I am a widow of my husband of 36 yrs., and he died of cancer, and I was left with no income. After receiving VA benefits, and gaining a parttime job, I had tried to pay all my debts. Please help me recover my 600 so that I can use it towards any needs I have. Thank you so much for listening, and I look forward to hearing from you. I just called ARROW FINANCIAL to inquire and claim my 600 owed back to me. ARROW FINANCIAL just sent me a check for 100 last week for overpayment for a closed CHASR MORGAN acct. I spoke of that to their customer service along with my inquiry for my 600 owed to me for overpayment for HOUSEHOLD PLATINUM HSBC. She has my identity, and asked me to hold, forwarded me to voicemail, so I called back, and she disconnected me. So I see now where my 600 is held.

Andrew of Roswell, GA June 6, 2009

These people keep calling me offering one "service" after another, even though I have told them repeatedly to remove me from their marketing list. This is boilerroom tele-marketring at it's worse, preying on their own customer base. HSBC must be fined and closed down by the US government, it is obviously a scam. They refuse to remove me from their lists and do not cancel unnecessary services on my card.

Richard of Riverside, CA June 19, 2009

i have a loan with HSBC Auto and my payment is due on the 15th of each month well on the 16th i recieved about 5 calls from them first call was around 8:00 am. then on the 17th i got around 4 calls on the 18th around 4 calls. is there any rules these company's need to follow because they even call on saturdays and sundays. the serously bug. can they do that.

James of Ooltewah, TN June 3, 2009

On May 20, 20009 my wife and I went to do a refinance to consolidate all of our debts at a much lower interest rate. To my surprise, all three of the credit bureas had me marked as deceased! After multiple hours of phone calls and investigating, I found out that HSBC was responsible for reporting me as deceased in October of 2008. After talking to many people at HSBC, I discovered the funds that I had sent for the pay off on this card in December 2008 had been misappropriated to another account.

Sue, a customer service supervisor at HSBC, admitted to me that both mistakes (the misappropriation and my being reported as deceased) were their fault and would be corrected if I provided proper documentation. I spent half of the next day gathering documents, getting them notorized, and faxing them to HSBC. HSBC would not reveal who's account it had been applied to because my name was not on it. HSBC then tried to withdraw the approximately 1242.85 and was unsuccessful.

My wife then received a letter from her Sears credit card account (HSBC) saying the funds she had requested to be withdrawn would result in fees and other charges due to her going over her credit limit. She never requested this because we weren't even aware that the funds had been applied to her account until we received the letter. I called HSBC again to discuss the letter.

I was told by this person that he would get all three of the departments together probe this issue and discuss solutions. I still have not received the promised confirmation that my credit bureau information has been updated and negative hits from HSBC removed. I am supposed to receive a call from them tomorrow (June 04, 2009).

We are paying interest on multiple accounts for at least an extra 2 months that would have been paid off. The extra interest we are paying because of this would be close to what we supposedly owe HSBC. I missed approximately 8 hours of work trying to gather and send information to prove that I am alive (while 1 push of a button from HSBC made me "dead"). This has been a very stressful and depressing situation. After working hard for several years to improve my credit score, I was very proud to be a 700+. I now have NO credit score.

Robert of Ione, CA June 4, 2009

I purchased a Kawosoki ATV from a local business where I live. The ATV purchase was put on a credit card. I was to pay 69.00 a month for 2 years. I purchased this ATV in June of 2007. The interest rate was 6.99% and was not suppose to increase until June 2009. Sometime in April or May of 2009 HSBC claimed we were late on our payment so HSBC increased the interest rate to 24.99%. We were not late. They claimed that we were 1 day late. Can you believe that. HSBC changed the interest rate to 24.99% for being a day late. We knew we had paid on time, but HSBC insisted we were late. I sent them at least a dozen letters to try to get them to lower the interest rate back to 6.99%. HSBC refused every time. I finally filed a complaint with the Comptroller of Currency and got nowhere. HSBC told the OCC that the charges were correct. What started to be 69.00 a month went to 200.00 a month. We sent them more letters that we could not afford this new monthly payment. HSBC basically told us if we did not pay they would exercise their right to reposess the ATV. That is going way to far. I then received a form to fill out if I wanted them to extend the time to pay this payment without> I sent the form back accepting the offer from HSBC to extend the time I had to pay this 200.00. HSBC sent me forms at least 3 times for the same reason. It is obvious they do not know what they are doing. That was April 2009. Now the payment is up to 800.00. Tell me how the payment increased to 800.00 in 2 months. I thought I was still safe that HSBC had offered the extention. Yesterday a repo man showed up at our Home to repo my ATV. This is outrageous. We had an agreement. When I asked to see the paperwork the gentleman did not want me to see the paperwork. I told him he was not going anywhere with my ATV unless I can read the paperwork. He handed me the papers and I tryed to read it when the man grabbed the papers out of my hands. I do not know why he did this, but he almost knocked me down when he did it. I am 63 Years old and have to use a cane to get around. I could have hurt myself. I went on the internet to find out my rights and the site I found said that a repo company cannot touch you are violate your rights in any way. I consider that assault. HSBC repossessed my ATV without cause, because we had an agreement to extend the payment. This is called Breach of the Peace when a repo company touches you or committs violence. According to A California Repossession Attorney that is like stealing my ATV and HSBC does not have the right to do that. I want my ATV back.

Andrew of Woodbridge, VA June 4, 2009

In early May I found a charge of 14.99 on my HSBC Credit Card account. It was for a membership in one of HSBC affiliated services I never apply for. May 8, I send an e-mail to HSBC bank to dispute the charge; HSBC did not respond and did not remove the charge, refused to close the account, but blocked internet and telephone access to it. In June I got the statement. Not only the 14.99 charge has not been removed, but the new charge of 13.99 appears. I called phone numbers listed next to charges to cancel the services and refund the money. They promised to do so, and I received a confirmation number. When I called HSBC to verify the credit, a representative informed me that the account is blocked, so no one can use it for a charge or a refund, but he refused to give me any other information unless I release my sister and my wife name and her date of birth. He stated it is required by FACTA. However, FACTA let them verify MY and only my identity, and not my family or friends. Now, I am risking my excellent credit history, unless I pay for this Honk Kong Bank side services I newer applied for (I still have those two not cashed checks they send as a bite). Someone stated earlier: STAY AWAY FROM HSBC it sounds like a good advice. Chinese/British services do not fit the American ethical business market.

Anna of Milton, MA June 18, 2009

Auto was repossed, due to financial hardship. I was explained if I paid 253.00 this would clear my account and payment for June 2009 would be placed at the end of the amount owed to HSBC auto finance loan. Now there is a 350.00 added to my acount due to towing. Amount owed on the vehicle loan would have been 960.00. It is up 1,210.

Anyway, payment of 260.00 was paid via western union today June 17th, but I have to wait two day in order for the vehicle to be released to me, and costing me more money of which I do not have. Note, I have and was sending payments monthly (not the full amount)yet the vehicle was taken...Quite a scam...if only owed on the vehicle was 960.00.

In fact, I have informed them on a couple of occasions that I was having financial issues. And I did mention in one conversation that I would make or meet the monthly payments. I am aware of my obligation to them. But to have to wait two days and cost incurring for the vehicle to sit on a lot is not right. It seems as if they are adding money onto a loan that would have been paid off at the end of the year - beginning of next.

Boris of San Jose, CA June 1, 2009

I made an offer for a property with required cashier's check (3000 dollars), which was cashed by the seller, but offer never accepted (within the offer expiration time). Now a month later, still cannot get my check back! Lost 3000 dollars for no reason. How can the seller NOT give me earnest money back if offer never accepted? How is it different from a theft?

Santosh of Al Khobar, United States June 1, 2009

I had HSBC Visa card and master card which I never used. The sales rep said there was no annual fee so I accepted it. After two years they charged me annual fee, I refused to pay and they imposed late fee charges. I was leaving Dubai for good so I called customer service asked him an amount to be paid to (settle) close the accounts of the two cards. he gave an amount of 155/- and 4/- dhs for both cards which I paid on 22jul 2008.

Now, 01 june 2009 I found out that they have not closed the accounts but have imposed more late fees. I called customer service and asked them to close the accounts for which they directed me to collection centre. I called collection centre and they are directing me to customer service. Even after paying their annual fee which should'nt have been levied in first place, they are after the late fees and asking me to pay and dare to say that they won't close the accounts. Now the late fee charges have come to 1447/-dhs. Could somebody please tell me what can happen if I dont pay?. I'm not in UAE currently and have no inetention of going back to Dubai. This is harrasment. Im planning to apply to police clearance certificate just to make sure i'm safe.

Donna of Belleville, NJ June 1, 2009

I paid off a loan for a Suzuki motorcycle in 2004 and never received the title or a lien release form. On 4/23/09 I spoke to a customer service rep who advised me to send a letter to the titles department requesting a lien release for the title. On 4/24/09 I faxed all of the neccessary information, including my name, vin#, make, model, year, and copy of my statement from their company saying that the loan was satisfied. Still have not received the lien release.

When I went on line to get their contact info to follow up, I found complaint after complaint from people who experienced the same thing as me. My motorcycle was paid off in 2004, it's 2009 and I do not have proof of ownership. Apparently they have been getting away with this for a long time. My financial situation has now changed and I need to sell the motorcycle, I can not do this without the title.

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