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Teresa of Gunbarrel City, TX February 12, 2009
I have been with H&H block forever but know i don't think I will again. They have stoled my hard earn money that i work hard for and th only thing they could tell me is that they were sorry its a glich in there system than turn around and took more and no one will tell me why. H&R Block does not stand bye what they do. I will exsplain better when i talk with some than can help me.
Its been one headace and not beable to sleep and hours of my time on the phone and worrier ever day. are they gona take more. i cant even get me a car or a house because i dont know if my money will be gone. not be able to spent my taxes on my child or anything do to this stuff they keep doing this to.
Jennifer of East Boston, MA February 12, 2009
I filed my taxes on January 16th 2009. I was told that I would have my returns put on my Emerald Card within 2 days. Well on the 18th of Janary 2009 there was a balance of 0.00 dollars on the card so I decided to give H&R Block a call to see what was going on, come to find out the loan was denied by the H&R Block bank due to reasons still unknown. I received confirmation on the 21st of January through text message saying that the IRS accepted my return and it would take 8-15 day for the IRS to send out the return and that it would take that long for it to be on the Emerald Card.
Frustrated I decided to give H&R Block yet another call to ask why they couldn't tell me this in the first place and that if I had known this bull**** was going to happen that I would have filed my taxes through Turbo-Tax or through some other avenue. They continued to give me the run around and had pretty much no answer to any of my questions. Finally on the 3rd of February my state taxes was credited to my Emerald Card and on the 6th of February my federal taxes were credited to my Emerald Card, again had I known this bull**** was going to happen in this first place I would have gone through some other source to have my taxes prepared. Now to top it all of I was short changed about 400.00 dollars on my state return and when I asked H&R Block what the problem was they told me that I would have to notify the H&R Block bank to resolve this matter. Well I called them and asked them to explain why I was missing close to 400.00 dollars on my state return and they told me that I had to take this matter up with the IRS because it wasn't their problem. I still havn't been credited the missing money to my account and am waiting on some answers from H&R Block's bank. I strongly recommend that if you plan on getting your taxes prepared that you get them done through another source other than H&R Block. They don't know what they are doing and have no answers to a majority of your questions. Jose of Las Vegas, NV February 12, 2009
I took my dad to a H&R Block office to file his taxes for the first time with H&R Block. I just wanted an estimate of what he could get in return. After the lady said it was like 260.00 to have them prepare the taxes, I said no lets go somewhere else. But my dad insist he wanted to file with them although they were so expensive. The next day we went back to a H&R Block down the street from my job and we were assisted by another man who spoke spanish which i was glad because that way I didn't have to transalate to my dad everything he said.
At the end we had him prepare the taxes. He gave my dad a Mastercard Emerald Card. I asked him several times if there was more fees with that card he said NO is FREE. I asked him again, if i take all the money out is there a fee? He said NO is FREE. On Sunday we go to the bank to cash advance the money of the card and we come to find out every time you do a cash advance on the card is another 20 fee. I was furious because he still has more money coming into the card from last years stimulus package he was not entitled to due to him not filing for 2007. So that means is an additional 40 in hidden fees. I honestly think there a rip off and there customer service is horrible. The manager of the office was less knowlegable than my self and did not assist me like he should off. Every year i was preparing my taxes with hispanic little offices that only charge me 30.00 and i have not had a problem with the IRS and I was happy and save lots more money.
Jaclyn of Glen Burnie, MD February 11, 2009
Well this would be my first time claiming my son and as head of household. I go into H&R Block on 1/16/09 to sign up for the RAL so I would get the quick cash fast. WRONG! Had I known it was based on my credit aprroval I would'nt of done it. Of course I was denied and informed I would receive my funds on a later date. I call HSBC and they said a red flag came up and couldnt give me any questions to answer and said contact the IRS because they are holding your funds. I contact them and the gentleman said everything was ok they just had to confirm my son's ss# and confirm that I was his mother and said the only hold up was because this was my first time claiming him ever on my return, normally his father (which we are not married) claims him.
The IRS said I would have my funds direct deposited no later than Feb 10th! I'm waiting and waiting. My Emerald card still reads 0.00. I then contact my State return and their online site reads Your funds were deposited on 1/23! I found this out on 2/3. So there for I found out that HSBC returned the funds and I will get a paper check from State in 5-15days. The IRS, I call them again and the lady stated my funds were deposited on 2/6.
HSBC DID SOMETHING TO MY FUNDS. WHEN I TRY CALLING THEM I GET HUNG UP OR ON HOLD FOR HOURS. I don't owe anyone anything. I dont have a current bank accoun.t I dont' know what is going on.
Im a single Mother and our eviction has been scheduled. I'm working with other family members now to help me through all of this. NEVER AGAIN!
Heather of Painesville, OH February 11, 2009
I have been going to hr block for the past few yrs. never had a problem I always get the ral loan. This year my husband went and got approved for the advance then went back and filed they took that out and their fees we have the emerald card half of out money went on right away like they said it would. Then we were supposed to get the next half in 1 to 2 days. It was not there so i waited a week and called they said you were denied. I was never denied before nothing has changed with us.
That doesn't make any sense how did we get the first half not the second half and how did we get the instant advance makes no sense. Then they asked do you owe the irs money no we called the treasury dep and they say we owe nothing. Well you have to wait the 8-15 days. Did that happen to anyone else? What did i pay for then [they] charge extra for that service to get it in a hurry said we were approved then all the sudden we don't get the second half of our money.
Odaine of Nashville, TN February 10, 2009
I was told that i would receive a refund loan with 1-2 days. they rep was very detailed about most of the services, but i think very conveniently excluded that the refund was not guaranteed, even provided by them. I would assume that since there are so many complaints about this misunderstanding that HR block would inform people about there ability(or lack thereof) to truly provide this money.
i made no alternate plans to pay my rent and am in danger of being evicted.
Eugene of Hastings, MI February 10, 2009
My wife and I filed our taxes with H&R Block as we have done so in the past without any issues. However this time we filed Feb. 5th and paid plenty of fees to have a portion of our money in one to two days. When our check was not at the office they had told me that the bank denied the loan. I'm quite confused you see because I didn't realize I was borrowig my own money. Today is now Feb. 10th and they say (H&R Block) that the money will be here on the 13th. But according to the IRS my refund won't be here until the 24th. And who wants their credit ran.
So here I am wondering why we went to H&R Block to get my money a little faster to catch up on bills. But instead we paid an extra 200.0 dollars to sit and wait anyway. Well live and learn because that is the last time H&R Block will scam us again. I hope they enjoy this years money because they are not getting any more out of us from here on out. I have a big feeling that we are not the only ones who feel this way.
My bills are all overdue thanks to waiting.
For the past several years I have gone on line to do my income tax. This year I needed my refund earlier. I am behind in my house payment. It was suggested to use H&R Block, since I could get an instant loan. I called on Tuesday, January 27th and spoke with Bill. We talke for a while I explained what I needed we talked about cost he said in the ballpark of 140.00. I was not too happy but if I could be the loan to pay my house payment I would be happy. Nothing was ever said to me about I may not get a loan. On Saturday, January 31st I had a 9:00 am. Everything went fine, Carmen was very nice and helpful. Again nothing was said about me not getting a loan. Just sign here, here, here, here, and here. No time to read the very small print.
Later at home I read the FINE print...the charges are out right highway robbery. 202.00 for doing the taxes (this was a simple return with 1 daughter as a dependent), 35.981 percent for the loan, which I never received, 29.95 for using Emerald Card, the charges for just using the card horrible. I was furious, my blood pressure went sky high over the amounts I was being charged. The problem started on Sunday morning when I was told over the phone by a computer voice I could not have the loan. I was to call this number, 866-297-4600. I called she referred me back to the office that handled my taxes.
I called the H&R Block I dealt with on the day before. I spoke with Gwen, Carmen was off. Gwen said she was sorry there was nothing they could do, it was the bank's decision. Funny thing I have only one credit card and it is with HSBC, this is the bank giving loans. On Monday, February 2nd, I went on line to do my two daughters' returns. The scheduled date they were to get their returns was the same day as mine, February 13th. I get to work this morning, February 10th, guess what...their money is now in my checking account. Can I find out about my return? No! I will be calling later to after 9:00 am to find who I can call.
Other then the fact I was not given all the facts about getting a loan, plus the cost of the Emerald Card. I will NEVER use H&R Block again, I will NEVER send anyone there, plus I will NEVER recommend anyone to them either. I have voiced my opionion to several people. I think something needs to be done. Let people know what H&R Block is doing to thier clients. I know in the future I will read the fine print before I sign. Thank you for listening to me.
Daniel of Okeechobee, FL February 10, 2009
Used them last two years and had trouble in 2007 getting any further money added to Emerald card once initial rapid loan done. Numerous excuses used and never able to speak to anyone who could give definitive answers as to why. In 2008 vowed not to use them and then was presented with an emergency where I did not believe I would have any more work as boss passed away so needed money to live on so felt forced to return to H&R Block for fast cash. I paid more this year for preparation of return and then was fast talked into paying 300 more to receive my refund in 1-2 days.
I filed my return on 2/4 and today 2/10 still do not have my refund. I have spent two days on the telephone trying to get this resolved and have now been told that I will have to wait until 2/23 to get my refund as my wife owes 137 for a lien which we knew nothing about. I have tried on numerous phone calls to get a refund of my 300 at least which I paid for rapid return of refund to no avail. I will most definitely not step foot in another H&R Block office no matter what the circumstances as I cannot afford to be ripped off again by people who have no idea what they are doing, know nothing about tax laws and deductions other than what computer tells them and I feel are not hiring qualified people to do returns. I feel they are just taking advantage of poor people who are in need of extra money at a hard time in their lives with no concern for the damage they are causing to other people's lives.
I am now behind on my rent, had to borrow money to feed my children, had a car ready for me to put a down payment on which I lost due to no quick refund, and have been unable to get an abscessed tooth pulled as a result of this companies bad business practice.
Jeremy of Bend, OR February 10, 2009
My husband and I went to H&R Block to have our taxes done as we had done for the past 3 years before. We left that evening with our taxes completed and an Emerald card that the refund was to be deposited on. That evening the card was lost and we immediately called to report it. We were advised by the staff at the local office to call the 866 number on the back of the card (they provided us with the number). We called and the 'tier 1' representative advised us that our taxes had not been transmitted yet and that the local office could issue us another card. So, we went back down and told them of our findings. The manager in charge there passed us off onto a preparer who from the start stated she did not know what to do in this case. She tried and did her best. She issued us another card and we left assuming we would have our refund the next day.
We too had paid the fees for the preparation and 2 day refund. It has been 10 days and have been told so many different stories and instructions. No one will pass us to a supervisor nor will they be consistent in the protocol. My husband is the only person they will speak to, even though my name is on the taxes. I don't know if we will ever receive our money but I do know that this is my last experience with this company. We filled out a transfer paper to send the funds to our bank account but was quickly told this was the wrong way to go and a stop was put on this transaction. It was then stated that the funds would be transfered from the lost card to the new card we had in our possession. So, we waited another 2 days and still no refund.
My husband called again and waited 20 minutes to speak with someone who thought they knew what was going on. This person said they would expedite a new card out right away. That was 5 days ago. We called them this afternoon and they did not have a tracking number for us. They stated that a card had not been sent out and that they would have the tracking information in the morning at 7:15. I called the original office to speak with the manager, who of course, was not in. I expressed that tomorrow afternoon I would be filing a formal complaint if I did not receive our refund. I was told that the district manager would contact me but have yet to hear from anyone. I tried to go to another office thinking they may know what to do. The women was very nice but did not have any answers, and again, no manager on duty or to contact.
My husband and I are very ready to pursue other avenues for collecting our refund and the fees we paid for the service. I just don't know what the next step would be.
Since this has started, I have had severe anxiety attacks. I have been prescribed medicine by my physician. I continue to plead with the employees at this company to help us find a solution and to issue our money. But it has done no good. We are behind on several of our bills and now have one vehicle (we were using the refund to have it fixed).
Lisa of Pineville, NC February 9, 2009
I was told I would definitely get my refund money in 1-2 days.I was not told they would run a credit check.They have always loaned it with your refund as collateral.Now this lady at HSBC says they deposit the money on your card when they get the money from the IRS. I asked her how that was a loan and why I was being charged interest.She just got hostile with me.I just want my 400 dollars back from H&R Block.What a Scam!!I can actually do my own taxes . I paid to get them back faster due to a financial emergency.
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