|
Brittany of Franklin, PA February 19, 2009
I opted to receive their emerald card with the 1 to 2 day rapid refund of my income tax return. I received my refund on time however, days after receiving it and after I began using my funds I was doubloe charged on multiple transactions/purchases i made. The money that was taken from me has not been given back to me and the money is still missing. I purchased airline tickets on feb. 5 and two days later H&R block double charged me and placed a hold on the money. It took them 12 days to partially refund my account when their policy states a refund will be honored in 3 to 5 business days. I had to make over 12 hours of phone calls to receive part of this money back.
I have filed a complaint, disputes and contacted at least 6 different people at H&R Block all but one person was rude and unhelpful. All but one denied that any money has been taken from me. I'm waiting to hear from their complaint/dispute dept. and one of their clerks. I had to contact the airline agency to have a release form faxed to h&R Block to have the money taken off hold I still havent received approx. 733.00 dollars of double charges which clearly reflect being taken on the automated assistance of my transactions via the telephone voice response service. The internet accessable statement from my account activity does not show these duplicate charges. According to other complaints listed on the internet I am not the only victim. I want mt money back and be refunded the fees they charged to proccess my taxes!
We have had our utilities turned off and suffered many other damages because of their theft. I've lost time at work because I've had to fight with H & R block during business hours to try and reinstate these funds. We have had to skip a meal a day so that our food would last. As I have a 4 year old child and my fiancee is a disabled vet. We are currently struggling now due to their theft.
Sarah of Harrison, AR February 19, 2009
After using H & R Block 7 out of the last 8 years to do our taxes,I will NEVER use or recommend them again! My husband went in on 2/3/09 to file our taxes,they charge him 215.00 to file them plus 29.95 bank fees to get them in 8 to 15 days on one of their Emerald cards. Instead of getting our money,we have gotten the run around-4 different answers from customer service including from the local office, nobody giving us a straight answer on where the money is,and being told that it is 8 to 15 BUSINESS days, not days like they state on their paperwork, their website and they tell you in person in the office.
We set up payments for our bills for after the last day H & R Block told us we'd have our money by, to ensure we wouldn't be disconnected or anything, but since they outright lied to us, we are in serious financial trouble. My husband has been our only source of income and he has been laid off since the first week of December. Thanks to the lying thieves at H & R Block, by the time we get what is rightfully due to us, our bank account will have been closed, power and phone shut off and we may lose our home too. We have 4 small children who are having to suffer because of this too. If anyone decides to sue because of them this year, you can count our family in!
Debbie of Ozone Park, NY February 19, 2009
SHAME ON YOU REPS OF H&R BLOCK!!!
I am a single mom with many health issues. Last year was bad for me financially so in December I went to my local H&R Block office and was approved for a RAL. It was enough to get me by until the end of January when I would be returning to work and have my w-2 to file my taxes. On February 3 my tax agent did my taxes and I asked her what is the quickest way to get my refunds and she said put it on the emerald card you will have it in 2 days. Needless to say it is February 18 and my money is still not available to me.
When you call the number on the back of the card and the person on the other side just did not know how to help me and put me on hold. I just hung up. I want my money both federal and state refund and I have no idea how to get it. Next year i do as I have done in past years go to a tax web site and do it myself for free or alot less thatn the 450.00 I paid this year. You will lose alot of business because of your deceitful ways H&R Block.
If I do not get my money and soon I will be evicted from my apartment, unable to get medications, seek medical treatment Cindy of Dexter, MI February 19, 2009
Like many of the other complaints I've read in the last week I too have been going to H&R Block since 1998 and have always gotten the ral this year same as always my husband I went did our taxes and applied for the 1-2 day check and were told the rest would be direct deposited in 8-10 days. We got the denial on friday for the ral with no explanation we were given the hsbc bank number and we told we didnt meet the criteria and would recieve a denial letter within the next couple of days, still havent recieved that letter. With so many people getting denied the ral you would think that the people doing our taxes would at least tell you that there was the possibilty we would get denied but that was to much like being a good person.
I will never use H&R Block again and have told all my family and friends to not go there due to there high prices and the fact that their ripping everyone off who applies for the rapid refund. I only go to H&R Block for that reason.
So now here I sit worrying and making myself sick waiting for our federal refund. My husband was laid off of work and we were counting on that money to catch up on our bills. But still no check I am so angry with myself for even going to h&r block had I read all the complaints before hand maybe we would have our refund by now Kim of Lebanon, MO February 19, 2009
filed for a measly 193.00 - needed the money right away - was charged 95.00 for filing,29.95 bank fees was expecting money right away - 14 days later and numerous calls later - finally got 193.00 but H&R block will not waive their fees for supposedly getting my money back
Called 14 days later and they said money was on bank card - still not on bank card - they claimed IRS will not give me called IRS - they said they don't know what h&r BLOCK IS DOING
Michael of Conyers, GA February 18, 2009
Which I would have read all this 1st [complaints] Same deal as everyone else. RAL load on the emerald card. paid for 1-2 day..then told 8-10..We filed on 2/8/09 still nothing on the card. I'm trying to get in touch with the IRS to cancel my check and re-issue another one straight to me, I'll pay HR Block for the filing fee ONLY. I WILL NOT pay for bank charges and fees.
Only problem now is getting in touch with the IRS but at least they have only one 800 number, as apposed to HSBc. I've called 3 so far. Fell behind on bills due to this. next I'll file myself for FREE!
Patti of Lakeside, AZ February 18, 2009
Same story. I went to H&R Block and paid them over 400.00 to do my taxes and was told I would get my refund in 1-2 days and then they called me the next day and told me it will now be 8-15 days. I have gone to H&R Block for years but NEVER AGAIN!!
My account is minus over 500.00, my cell phone battery went dead, I cannot get another one at a retail dealer because I cant use my ATM card because my account is minus and now have to order one online and will probably get denied on that because I owe my phone carrier money!! This really caused me a huge mess because I beleived them. I now have to wait unit the end of this month but from the sound of things it may be a lot longer. H&R Block really screwed me up!!!! I will never ever go there again!!!
Patches of Seymour, IN February 17, 2009
I chose the 8-13 day RAL and had to pay over 300 for it on 2/2/09 I should have already had my money and now being told I won't get it until MARCH 2, 2009. I paid for a service and signed a contract for the loan and think a class action lawsuit for anyone not receiving their funds by specified date. HR Block misled me to believe that I didn't have to wait for the funds to be deposited by IRS to receive MY money in that short of time. If they wait for the money from IRS to be deposited to HSBC, then give us the money, there is no loan to it.
No food, 5 month old in house still waiting on refund so electricity won't be turned off. The car loan that was to be paid off if now in repo status due to the payment not being made at the time set up with account specialist, was set up for Feb 17th. (The first date given to me about when my refund would be available)20 in gas and 4 hours waiting at the IRS office with NO BATHROOM to be told HSBC didn't really loan the money just wait for the money to be deposited to them, then pay the fees out of it. 40 in babysitting fees for time in office, Luckily I am now unemployed so at least I didn't miss a day of pay to sit there.
Anja of Corpus Christi, TX February 17, 2009
Like everyone else here, I went to H&R block to file our Taxes. I did not expect a refund because of our higher income but Brad (18 years experience) told me that we were going to get money back. Quite a large amount. So, he ran down the list of options on how I want my refund. I took the RAL (1-2 days), the computer said we were approved by HSBC. I settled for the almost 500 in fees and services i guess b/c I wanted our money now...
Anyhow, we filed on the 14th of Feb. but have not received a dime. I called H&R Block but of course they can't tell you ANYTHING. I called the 866 number to find out but they know nothing either. Then I went on the IRS web-site and they were SORRY for the denial and were unable to answer any questions. Our money, that we are forced to entrust others with, is missing? held up? lost? I did find out that we still have to pay HSBC all the fee's, regardless of if we got the rapid refund or not. Total rip-off.
NEVER again will I file rapid refund. The fees are not worth it. And you most likely will not get what you paid for. I guess the thing that gets me so upset is that no one know anything. You just get a run around and headache.
Although I did not count on this money and I am not behind in anything, (I do feel for everyone that is)I stress over the not knowing WHERE is our money that WE worked for. Fallon of Dayton, OH February 15, 2009
I filed my w-2s on 1/31/09 I used 1-2 day refund. payed out extra money so I could get a quick return, I called the # they gave me for the emerald card there was something wrong with my claim, after another trip an bunch of phone calls I found out they put my name in wrong using my last name first so they fix it no big deal I think; I wait still nothing I call asking questions they tell me anything to get me out of there, I wait a couple more days still nothing,
now i called every # avaible to find out what was going on. they tell me nothing. wait until 8-15days. it should be there. well today is 15 days. I got my state refund on the card but no federal money, Ive never got my state before federal. Then they took all but I think 93 some odd cents out 325 then charge me for trying to get money off the card an failing so it left me 83/ I reread the contract over an over saying my money would of been there by the 2/12 09. here it the 15th cant get an answer. still same old story with the run around. where does it stop. there all these complaints on here an I want to know whats being done about it!
Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.
| 
Print This 
Email This
