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Mildred of Fayetteville, NC April 6, 2009
she told me 100.00 to fill my income taxes out. that was on friday.so when I went back on monday beverly told it was going to be 306.00 & when I got to the register it was 307.00 I have my reciept in my folder.so that left me with no money to pay any bills.
it blew my mind .when beverly said 307.00 I have never been in that kind of mess before I told beverly I could not buy any grocery.but this took the cake.
Angie of Mayslick, KY April 6, 2009
We have always went to H&R Block to get our taxes filled out. Every yr we itemize because my husbands job. After sitting there for 2 hrs with Nikki a first yr tax prep grad This yr we were charged 649.00 to file the same way we did last yr for 312.00. When we ask What? She said prices had went up and she used a couple more forms. We pd it because it is close to filling date and we did not want to have to pay for there time and have to go else and pay again. COME ON PEOPLE THIS IS RIDICULOUS. They have had class action brought against them before for consumer fraud. Please help me somebody.
We went in thinking it would be around 300.00. This put stain on my family for a couple weeks in this economy. This is consumer fraud. They dont and wont tell you up front. It should be stopped.
H of Valparaiso, IN April 4, 2009
2007 Taxes at H & R Block cost me 1034.00 less a 50.00 coupon. Never again. H & R Block charges per form. In 2006 I paid about 40% less for the same forms to be completed. You can not get an estimate without of the cost without the tax work being done. The tax preparer cannot even tell you the cost till the end of the work. This is a very sinister way to do business. Jackson Hewett is the same way
Rhonda of Greer, SC March 30, 2009
Dear Sir/Madame: My husband and I went to HR Block, Greer, to have our taxes prepared. After 3 hours in the office, with not much confidence in the preparation, we were told the fee to prepare our taxes was 538.00. My husband and I have always paid our bills and in this uncertain economic time, those charges were very very shocking. They told us they charge by the form.
I feel we should have been informed of the fees prior to the preparation. We were not and after 3 hours spent, we certainly did not want to have them charge us for their time and we would have to pay again if we choose to utilize a different venue. It is very disheartening to know that they took almost half of our return. Last year we paid 200.00 and had one less form than this year. Thank you for your time.
charged 538.00 for tax prep. see above for details.
Stacy of Redlands, CA March 28, 2009
I went to H & R Block on 2/26/09 to have my taxes done. When I came home I reviewed the file and there was a huge mistake that could have caused me to be audited. The fees for this services were obscene, 284.00 plus a 29.95 bank fee. I only made 15,000.00 in 2008. The fees were not explained up front. Mr. C said he never tells people the fees unless they ask. I told him I changed my mind and did not want to use his service within 24 hours of the tax service. He said it was to late and the tax return had been filed.
I don't feel comfortable about this tax return. Mr C couldn't even find the page the mistake was on and I had to keep repeating page 2. He said he would correct the mistake but I was stuck with his service. I asked for a complaint/customer service number for H & R Block and he gave me a wrong number. There must be some recourse for poor business practice when it was brought to the attention of the business in less than 24 hours.
H & R Block fee of 284.00 Bank fee of 29.95 Possibility of an IRS Audit with no documentation to support the file.
Joy of Gilbert, AZ March 27, 2009
This is the 4th year that I have done my taxes with H&R block and I can tell you that they are taking advantage of the consumer this year. I have been out of work since May of 2008 and had a year of many hardships. Like every other year I needed to get my taxes done and as a sole proprietor it is a little more complicated. This year was actually much simpler then years past because I only had two clients this year and made a total of 38,000. I had two bank accounts which made minimal interest. My business deductions were standard as were my personal deductions. There was nothing new this year. I was charged 677.00 for my tax return. I couldn't believe it! There was no reason for this. Last year which was more complicated because my business was thriving cost me 300.00 less. This is a total outrage, when more then ever I need to keep my money.
I am a single mother with a son who I am raising who is in high school and an older daughter with her 3 month old baby who lives with me and I help support. I have been living on my savings which are dwindling away. I would like to know how this return which took less then one hour could possibly cost 677.00. After reading others stories I feel there needs to be some kind of action taken against the company who are ripping off the poor consumer.
Elma of Belleview, FL March 25, 2009
I had them filed for my income tax for 2008 with a stunning charges of 522. I never thought it's going to be this high until everything was done, complained and shocked, I paid them anyway. To begin with, she said it will start at 65, and I thought it might just go up the same as last year which they charged me with 225. In fact they corrected my 2007 returns after receiving a letter from IRS....which I believed it's their mistake because I had all the income receipts for them and they missed something that need to be included. For that matter there was no charge because it's on their part to do the corrections I believed considering with their ads saying satisfaction guaranteed.
I received again a letter from the IRS and brought it back again to them, this time she said there might be 55 charges I said why would I be charged then she called her district manager who did the correction of my 2007 returns and that settled without charge so she faxed a letter to the IRS on my part that everything is being taken care of. I happened to bring all my income tax receipts with me for this year so I decided to have them filed it for me again this year thinking of the amount around 200 the same as last year since I brought all my income tax receipt for 2008. I am a part-time substitute teacher and stay-at-home mom.
With this amount she charges me is keeping me awake all night, I wished I knew ahead of time or she should tell me that it's going to cost me so much money along the way, I could have just filed it myself if I knew she will charge me this much. What bother me too is that she's not telling me the whole thing about the charges beforehand because if I knew the amount then I knew my limit if I can afford it. She told me after she was done and after I complained of so much money she said there's a charge of 3.00 per paper she go through and just now I called her to complained about her charges and asked for further explanation of the amount
she said this time that with just those papers she looked at it's already 169.00. I said what's the difference of last years filing charge? she said because there were some items that they missed on it. I am completely bothered by this, I am not earning so much money, I have no assigned worked due to school budget cut, and have 3 children to take care of and to charge me this high is hard to understand. I just wished she told me beforehand or even along the way during the process that I am getting to this certain amount. Please help me to find out, am I wrong to complain like this or should they really charge me this high? I asked a few people with the same situation like mine they didn't pay that much.
I paid the amount she charged me even though I felt bad about the cost of the filing and wished that I could stop her in completing the paperwork if she just warn me that it will cost me that high or at least told me the entire cost ahead of time. I could have used half of that money for the expenses of my children. i am just disturbed why I allowed her to do it.
Margaret of Ypsilanti, MI March 24, 2009
180.00 to fill out my taxes that took her about 15 minutes to do. i in my wildest thoughts never thought it would cost that much. i went in there thinking that 100.00 would be way to much. i learned a valueable lesson. Ask how much first. they should be shut down for what they charge people. i will never go there again and i will tell every person i talk what they charge and to never go there. shame on them.
Angel of Claremont, NH March 23, 2009
i filed my taxes on the 11th of march i check where's my refund on IRS.gov and it had said that my money would be on my card by march 20 2009 so i waited all day and never got my money so i called the emerald card bank becuase i was having my money dreict depoisted on the card and they told me my money would be there on monday it was a saturday that i called all day monday i have called to try to talk to some one about my money and now they are telling me that i will not reseve my money until next friday and i keep getting the run around and still have not gotting any info about my money i would tell everyone you know not to use H&R block they are not out to help you they are out to take your money and not give two cents about what you need the money for if you cant pay your bills they dont care because its not them
i could lose a lot of the stuff i own my lights could be turn off and my could lose my apartment because of them giving me the run around
Emily of Oldsmar, FL March 15, 2009
My husband and I usually prepare our own taxes. This year we were puzzled by a form that our bank had sent us related to the sale of our house last year. This form was for abandoned property and looked like it would apply to people who had foreclosed on a house, which we had not done. We went to H&R Block to see if they knew what to do with this form. They would not listen to us when we told them that we had sold our house directly and that we had not foreclosed on it. They kept insisting that we just needed to fill out some other tax form related to this form. This did not seem right to us, and we felt that we were being treated like scum so we took our paperwork and left. After we were later finally able to get through to someone at our bank, we found out that this form had been sent to us in error and they sent us the correct form. We finished our taxes ourselves.
Despite our complaints about their incompetence and lack of service, H&R Block is now billing us for a 29 consultation fee. What a scam.
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