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Household Finance

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Mary of Chilhowie VA (09/28/08)
Got personal loan for 15,000. When we tried to pay off loan, we had paid down to 12,000. Tried to pay off, they kept increasing the payoff, all the way to 25,000. We also have our home moratage through the same company. I made a payment in July 2008 that has yet to be posted to our mortage, and this is Oct. 2008 I am seeeking legal advice at present.

ultimate result of the personal loan, caused us to file bankruptcy

Valerie of Paradise, CA September 9, 2008

Valerie of Paradise CA (09/09/08)
Orchard Bank sets forth on their website a payment schedule, (i.e. pay anytime on Saturday and payment will post to your account on Monday) HOWEVER, unless Monday is a holiday, then it will not post. So, when you sign on Saturday to make your payment, you are forced to make a Rush Payment at the cost of 14.95 charged to your credit card, or assess a 35.00 late fee because since Monday is a holiday your payment won't post until Tuesday, therefore it is late.

They continue to schedule payments due on holidays or on weekend days when the payment will not post rather than changing the due date on the statement. The customer is now forced to assess a late fee or pay a rush fee. I've had to pay rush fee's twice because the payment due date fell on a holiday. A person is forced to pay the bill earlier than the due date or assess a late charge or a rush fee, although the statement clearly states the due date, i.e. September 1st. This also happens with Household Bank, which owns Orchard Bank.

The consequences are: assess a late fee of 35.00 or pay them 14.95 to rush your payment there before the due date. If they do this to 10% of their customers who due dates are the same as mine, how much money are they pocketing. They should adjust the statement due date around the holiday or accept the payment to post on the due date or the next business day after the holiday and not assess a fee. In the alternative it the payment due date would fall the day after the holiday, and not assess a charge. This is extortion in its simplest form.

Frank of Pittsgrove, NJ July 24, 2008

Frank of Pittsgrove NJ (07/24/08)
Here we have what appears to be fruad. This company is charging me interest on a cash advance that i never authorized or recieved. I never applied for a cash advance on any credit card. i was told by one of their reps. that a cash advance was taken out in sept of 2003. when i asked the rep to verify the advance, he told me; QUOTE Our records don't go back that far UNQUOTE... DUH!! so how does he know the date... I've been paying interest on this amount at the tune of about 30% for all this while.

Karen of Evansville, IN June 3, 2008

Karen of Evansville IN (06/03/08)
Husband walked out on me with mortage behind. Contacted Household to work out payment. Made payments monthly only to have them apply to fees. Was put on forbearance program, paying 1.5 times monthly house payment. Paid 1000 for 6 months & forfeld my obligation of forbearance agreement which was to bring loan to current & take fees away. Was over 10 days late next month after completing forbearance term & they put all fees back on loan. Before this I asked them to take back house, they refused. The loan was forclosed on & now they say I owe 45,000 in fees on a house worth only 85,000. I paid mortage for 3 years also. Ex-Husband left state & I do not know how to locate. They are harrassing me.

I have worked to pay everything off on my credit report from this marriage & have repaired my credit, except for this debt. I am raising my two granddaughters by myself. I am getting calls reguarly.

Elizabeth of Orlando, FL January 27, 2008

Elizabeth of Orlando FL (01/27/08)
This company sold my account to a collector agency. I requested a debt validation, and I get the answer that they going to stop asking for the BALANCE but the problem is I cannot get my car title.

Tawanda of Monroe, LA January 11, 2008

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