Honda Financial Services

So far, I and my mom are in the middle of a dispute. I dropped her car at Honda last month and leased a new car. The dealer/salesman saw the car twice and said it was in mint condition. It had less than 5,000 miles on it with only a few scratches. He said not to worry, "We'll put you in a new lease. There are promotions going on." I said, "What about the inspection?" He said the car was in great condition (a gem) and they'll keep the car at the dealership and they'll have it inspected there. That sounded reasonable. I've never had trouble with Honda or any leased car before so we said fine.

Again, there was no damage. About a month later, my mother (I have authorization) got a letter from Honda Finance and said she had a cracked windshield and she owes $580. Outrageous! First of all, the car was near perfect. Secondly, if there was a crack, she has insurance and it would not cost anything and lastly, the salesman saw the car and said not to worry, the car was in great condition so there would be no problem.

My mother is 87 years old and leased a new car happily. Now, she is so upset and suffers from ulcers and other maladies because of her age. She is devastated. Mainly because she and I know there was no damage at all. We do not know what to do. This is not what Honda is all about. I'm at the end of my lease in December and frankly, I'm not sure I'll lease again.

AHFC charges me investigation fees in excess of $400 per incident. These fees were never mentioned in the contract. These fees are excessive when my vehicle has never been repossessed or an attorney has never been hired to collect what I owe. There are no attorney fees. AHFC maintains these excessive investigations fees are allowable under collection cost under section C of the VA written contract which states, you will also pay any collection costs we incur as the law allows.

Section C states you may have to pay collection costs. If we hire an attorney to collect what you owe, you will pay the attorney's fees and court costs as the law allows. You will also pay any collection costs we incur as the law allows. Section D states we may take the vehicle from you. If you default, we may take, repossess the vehicle from you if we do so peacefully and the law allows it. If your vehicle. If we take the vehicle, you may pay redeem to get it back.

Went to purchase a vehicle on trade in. Was stuck in the store with a pushy salesman for almost 7 hours. After it was closed at 10 pm, I had the option of lease to purchase shoved down my throat. At this point, I had to have a vehicle and was made to believe that this was the best option for me and that it would benefit me to lease for three years then have the option to buy. After the engine had a major problem due to the factory, no fault of mine, I decided to return the vehicle back in after three years. Dissatisfied service from beginning to end was a major contributor in that. I was sent a bill a month later for almost $13,000 on a leased vehicle that was returned back in with no damage only mileage put on it from the three years. This is outrageous!!!!

I called Honda Financial Services on September 20, 2010 to explain that our Honda 350 four-wheeler got stolen on or before the 23rd of August while we were in Oklahoma for our sons graduation of basic training in the Army. We were gone a week and returned to find the four-wheeler gone along with some tools and all our horse tack including saddles. They proceeded to let us know that since we were in good standing with payments we would not be penalized for the loss and have to pay the four-wheeler off immediately.

I was shocked to find out that they are victimizing us again on top of being a victim of grand larceny to boot. The four-wheeler was not insured and the house insurance does not pay for motorized vehicles on the property. We were not aware that we needed insurance on the four-wheeler. Anyway, why would they say we had to pay it off now and not continue to make the payments until it is paid even though we do not have it anymore?

I would have assumed they would have dropped a certain amount for paying it off early if that was what we wanted to do, not be penalized for being a theft victim and possibly being charged more. That's what they said. We thought it only right to let them know we no longer have the four-wheeler due to the theft. Again, I was shocked at their response, We even gave them a case number from the police report.

I want the public to be aware that Honda Financial Services will charge you and make you pay upfront for a vehicle that was stolen if you have no insurance. They will not let you continue to make the payments on the vehicle until it is paid off. Honda Financial Services put a sour taste in our mouth and victimized us a second time.