We refinanced our home from Wells Fargo to get a fixed rate (as we had adjustable). The actual process started in Nov 2007. Then finally in April 2008, our loan was finally completed with HF with fixed rate 7.875. Anyway in 2010, I needed to request modification due to health and job lost. I was insulted by Customer Service (called loser, dead beat, etc). I was denied modification because HF has written the loan as Texas Equity Loan (we have never taken an equity loan out on our hone ever). Anyway, they did our loan as a MERS and everything that could go wrong from the beginning has gone wrong. They are still denying modification and I was told by their customer rep to just file bankruptcy because dead beats do this.
They have no clue what medical issues I have and will continue to have over the years. I wanted to modify my loan and pay off my debt. At the time I went from a 6 figure income to a whopping $1500 a month so it's hard to pay a $1400 mortgage and I begged everyday for 8 months for them to help. My loan is a FHA loan and they keep telling me that it is not FHA. It's amazing to me that FHA headquarters must be lying to all of us people. Couldn't be that HF / GMAC (which was never disclosed to buyers) that they are all one and the same. But yet, every realtor in every state has to tell everything in contracts to be honest with everyone. But somehow these mortgage companies don't have to tell you who you are dealing with until after the fact.
I never asked them to reduce my loan, only to work out payment plan for me to pay, but they refused any payments because I was 4 months late. I believe in paying the debt that I owe and always have. I am so shocked at their attitude, that they would foreclose on property owners instead of working with them, especially since the market is down so low. You have homeowner who is willing to honor their agreement and not ask you to reduce any loan, but they want no part of it, and they get some pleasure from being in control and kicking people.
