Guild Mortgage Company

In the past few months, my economic situation has gotten even worse because on holiday season, I had mandatory days off and I do not get paid holidays or vacation. I tried to get caught up on my payments and made payment arrangements with Guild Mortgage which were returned to me. When I realized the payment had not been cashed, I called Guild Mortgage and I was told that it was sent back because it was received a day late. I then asked what I needed to do and I was told to send two payments by the end of the month. I sent them out and on the fifteenth, they still had not been cashed. I called Guild and they said that they received them on the 14th but sent them back because my house was placed in foreclosure on the 9th, so that payment was returned also.

I have legitimately been trying to pay my payments. It has been a hardship due to decreased income because of decreased hours at work. I really feel like they are intentionally trying to force me out of my house. I am going to lose my house. It was in the paper today that is was going up for auction on June 15th.

I got an FHA loan from Guild Mortgage to finance a home. I lost my job 30 days after the purchase. They suggested I send in a package which would save me from foreclosing and also modify my loan to help prevent foreclosure. I sent in the first package and they closed the file because they could not get a hold of me. I was completely available and they did not try, they simply closed my file. I called and they said to do it again. I submitted a second file and they said it would take 4 months to process. After 2 months from the time I submitted, I called and they said they tried to call me 3 weeks ago, but couldn't get me on the phone so they closed my file again and now my home is in foreclosure. I never received a phone call or a letter regarding the package I sent in.

They sell you a loan so well and so fast. The loan swindler answers the phone on time, and promptly returns your calls. But when your loan is completed, trying to reach customer service is terrible, I usually wait 45 minutes to talk to someone. Then that person can't help me because they have no authority to do anything. There is no one with authority to speak with so you can't get anything done. They are a terrible company. As a result, my home is being auctioned off and I have lost a home for my family.

I fell behind in my mortgage payment; five months as of February 2011. I had applied for a loan modification and got denied with no explanation. I had called and told them that I would be caught up by February and would send in the payments. They agreed and waived the late fees. I called today, February 3rd 2011 and was told that my house was in foreclosure. I asked them when and they said that they send out a certified letter on January 20th 2011. I told them that I have not received any letter and asked a proof that I signed it. He said that I should get it in a few days. Then he tells me that they have tried to call me. I said I have never got any calls from Guild Mortgage. He then tells me they are automated calls. How many of you get phone solicitors that use this same system and you hang up. What a fraud.

Now, they only want me to make up my payments but they want me to pay $1500.00 in foreclosure fees. My husband just started back to work and I was so happy that we would be back on track and they told me that they will give me a few extra months to make up the payment. If I send in any money, they are going to take one of the payments and use it for the foreclosure fees so that will now make me a month behind. Does anyone know the laws of servicer/owner of your loan. Where is my notice and what are my rights. As a result of this, I may end up going back into foreclosure.

I was declined from getting a loan mod twice. I was only one month behind. I spoke with Debra and she stated that because I was only behind a few weeks that I could pay my mortgage at the end of the month. So I sent my mortgage in on November 28, 2010; they got my check on Dec. 5th and sent it back and stated that I was three months late and I needed to pay 1 1/2 to be current on my mortgage.

Joe not only told me that the payment must be in their office the same month but that I must pay on the 1st or it's late. I was told I could pay by the 16th. He also hung up the phone on me because I was asking him to provide me with something in writing saying that if I'm late, then they would send my check back. I'm so sick of this company I wish I had a way to refi with someone else. Almost everyone I have spoken with has been very rude and not understanding. One woman has gone as far at to tell me that I can not apply for a mod again.

If I was told I could pay at the end of the month then told you won't accept my payment, what am I to do? It appears that they just want to see people fail. Do they want my home or what? I can't sleep or care for my children (9 months old) with all the stress that we might get put out.

I discovered shortage in trust fund for impounds and excessive amounts collected for impounds. Guild Mortgage was paying two homeowners policies on same property. We asked for accounting and authorization, with no results. These excessive payments caused a hardship as payments are made from Social Security funds only.

My wife lost her job and I am disabled and have been trying for a year now to get our loan modified or principal reduced as we need to make less payments monthly to survive. No one will answer the phone, return calls or letters that I have written. No response whatsoever, they do not care!

I am emailing to inform you of a serious breach of customer respect, service, and goodwill and to plead for help resolving what I call "the worst attempted mortgage experience of my life". I am a partner in a property located at ** Rancho Mirage, CA 92270 and authorized communicator for loan number ** in the name of Richard **. I was also verbally authorized by Mr. Richard ** to communicate with both Mr. Tony ** and Theresa ** while recently engaged with Guild Mortgage Company. I have not spent the considerable time it will take to attach a complete comprehensive chronological outline of the ridiculous struggle I've had with GMC, but I will give you a factual verifiable account of what has transpired to date. On approximately July 15th, 2010, I received a solicitation postcard from GMC stating my partner Richard ** was approved/qualified for a "streamline mortgage".

Rick and I discussed the opportunity and on August 4th, 2010 I called the toll free number and came into contact with Mr. Tony **. Tony was very excited to work with us and promptly emailed his contact information which would come on August 5th and be our first documented contact. Mr. Richard ** and I conference called Mr. Tony ** and on August 5th I became the authorized contact to work towards completion of the new streamline loan. Communication was good and we received both email and USPS mail from Mr. Tony and fulfilled all request from Mr. Tony/GMC, including sending a check for $400 for an appraisal to be refunded at closing. We progressed through the loan app process and email communication dated Aug 16th, 2010 from Mr. Tony, stating he had locked our loan rate in at 4.5% for 30 days.

I am a seasoned RE investor/collector, completing well over 75 finance transactions and know that you don't get 31 days to close the loan if the lock is for 30. I don't need to tell you the fact that timely communication from both sides is paramount at this stage of the loan process. Due to long distance concerns, I used my cell phone for the vast majority if not all of my attempted communication with GMC. Fortunately I have record of these attempts. Beginning August 23rd and continuing through September 7th, 2010, I have 9 unanswered phone calls to GMC and 7 unanswered email. I was getting very stressed as to the fact work was needed to be done transferring the property from an LLC back to Richard's name in order to close the loan. In addition to my calls, Mr. Richard had at least as many complaint about the lack of communication I was experiencing and requested a different representative of GMC take over our loan process. I have not burdened Mr. Richard for his facts regarding attempted communication with GMC as I recall clear enough to communicate in this email.

We will/can do so if we move forward with a DOFI, AG, BBB and or Consumer Affairs complaint. Most opinions we've received indicate we are victims of a classic "bait and switch" effort, though my primary issue is what you're reading that transpired and the effort, time and especially stress unnecessarily expended. Richard ** was referred to a supervisor who I recall was named Robert or Bob **. Richard is on vacation or I would trouble him for that detail. Robert promptly missed a commitment to call us back and we asked for another managerial contact and was sent to Ms. Teresa **. I'm just wondering if you can feel any of our frustration at this point or the stress building for me to do my part to close the loan on time? Ms. Theresa ** proved equally evasive and several polite and persistent phone calls to her assistant Ms. F. were made. Please verify if so inclined. At this time, approximately September 8th, 2010, Tony replied to my 7th email and provided Ticor Title Company contact information.

I shake my head thinking about the time it will take to factually describe the incompetent experienced and lack of follow through/false promises with Angela **. I finally gave the duty of transferring title From LLC into Richard's name to my attorney, who was able to get a senior title specialist to eventually communicate with. Now back to GMC. The lock was going to expire and I was desperate to communicate with GMC as to final details. After numerous attempts, Richard finally spoke with Ms. Theresa and requested she call me to communicate regarding the horrific service and to move towards closing the loan. As you might imagine at this point, there's o call from Theresa.

We are now mere days from our 30-day lock expiring and I know from experience there are many details not addressed including transferring property from LLC to ** for closing. I was able to contact Theresa on her cell phone while in route to I believe San Diego. I was anxious to be heard and for someone to understand our frustration and concern regarding closing the loan prior to our lock expiring. She seemed genuine and I trusted she understood my concerns and she promised a call back the following day. You know what is coming nextno call back. After several days (after promising a call back the next day) and numerous calls to Ms. F. requesting a callback from Theresa I asked to speak to someone who could help. I complained to a "Mike **" and soon heard back from Theresa chastising me for "calling all over the building". This is when she threw in my face her perception that I was being "aggressive" and she "lied to me to get me off the phone knowing her schedule did not allow her to call me back as promised".

Are you kidding me? I'm sure I was venting but a Senior VP hears the company and employee(s) she represents engage in extremely unprofessional conduct and she lies to me? I am appalled she is in the position where she clearly lacks the experience and/or professionalism herself to acknowledge GMC is culpable for any tone in my voice or email and should at that point work toward resolving our issue. Unbelievable. And it gets worse.

Every bone in my body screamed frustration but I opted to try and professionally resolve the issue and actually bit my tongue and apologized for the fact if I sounded aggressive internally in shock, she didn't "get it". The culpability part. I wanted to move forward and was becoming exhausted. This is when Theresa informed me GMC made a "mistake" soliciting us. Forty five days of focus, effort, stress and frustration culminated with that comment. She offered to honor the lock rate of 4.5% with a full doc loan. Our appraisal was low and she could only do it if we put down and additional $30,000 or have PMI added to our payment. Theresa took the initiative to call me back on September 28th while I happen to be with Mr. Richard **. We conference called via speaker phone and made clear our serious dissatisfaction with GMC and all involved. Theresa offered/committed to refund our appraisal fee and the attorney's bill generated for title work.

We asked her to check what PMI would be thinking we could benefit from the streamline 4.5% rate today and remove PMI when the market improved. The question being was PMI more than the saving in .75% rate decrease. She again promised to call us back. No call after 30 days. Yep, everyday I laughed at GMC and how dysfunctional your entire team is from loan representative to senior level managers. Enough is enough and I emailed Theresa on Friday October 29th, 2010, reminding her once again the ball was dropped and she never followed through with promised, expected and appropriate communication regarding the PMI option. I asked for the reimbursement she committed/offered as to put an end to GMC frustration. My ending comment was: "Please take the time and extend us the courtesy to prioritize a response indicating when to expect reimbursement."

She did reply later that day with this cut and pasted reply. "I just wanted to let you know that I received your email and will get back to you on Monday, November 1st, 2010." Yes, of course I never heard back and have sent several subsequent emails. I have just wasted my last hour(s) drafting this communication and I am done with ** and done with GMC. From you I would appreciate a response and commitment as to when we will see reimbursement. Of course we would sincerely appreciate and choose the option of having the streamline loan we were lead to believe we could close on made available to us.

I requested a loan payoff written request. I also left messages for loan payoff department without even a return call. Left 5 messages over a period of 3 days and no courtesy even with a reply or message. I asked for a manager or supervisor's name and the customer service person named Aida refused to give it out.

We financed our home through this company and have had problems with them from day one. Our paperwork was lost numerous times, our phone calls were never returned and the handling of our business was terrible. We told our loan officer (Cory **) from the day our offer was accepted that the seller had agreed to pay all of our closing costs up to $5,000. She worked it out to where we stayed under that amount, but told us we would have to pay the appraisal fee upfront. She forgot to tell us this before she charged my credit card and pulled my account into overdraft. She then told us we would be reimbursed numerous times and that we would receive a check at closing. She also told our realtor the same information when she checked back several times with Cory.

When we went to closing, there was no check. She said it was in the mail. We followed up with her a couple weeks after and she said it was in the mail. She then stopped answering any of our phone calls. I then went to her boss, Rosa **, where I was told that there was nothing she could do and that it was my word against Cory's. We would just like to have this issue resolved and for their company to be held accountable for the promises that they are making to their clients.

Contact the Federal Trade Commission at 877-FTC-Help, or write to FTC Consumer Response Center Room 130, 600 Pennsylvania Ave, NW Washington DC 20580. If Guild Mortgage gets enough complaints, they can be investigated and sued by the state.

In May 2009, my employer cut my work hours and I really depended on those hours to make my mortgage payment every month. Before this happened, I tried to ask Guild for help and they would always tell me that I did not qualify for anything due to the type of loan that I had (FHA). I tried about three times to ask for help, but they would always tell me the same thing.

Well then, my wife decided to go through a lawyer; he submitted our package back in June of 2009 and till now, we have been denied twice on our modification and for dumb reasons. The first excuse was that even if they were to give us a modification, we wouldn't be able to afford it, but then they were able to approve us for their loan of $349,000. The second time, it was because my mother-in-law did not live with us and that she had to live with us since she was in the loan. Guild knew since the beginning that my mother-in-law did not live with us and she was just a co-signer.

Last week on July 13th 2010, we've got a letter from them stating that our modification had been approved. I continued reading the letter and I noticed that instead of our payment going down, it had gone up from $2608 it went to $2702. They did not lower our interest nor our payment. We are behind in our payments about eight months so they added all that past due to the end of our loan and that's why our payment had gone up. Not only that but our interest would be variable at a 6.125. Of course we are not signing any documents accepting that crazy modification.

Now, due to our house is closer to a foreclosure, we really don't know what to do now or where to seek for help. I have two kids, a 9-year-old and a 3-year-old and just to think that we could lose our house stresses me out and stresses my wife out, too. We don't want to lose our house but if we have no other option or help, it seems like we will lose our house.

I really don't recommend this bank at all, and even their customer service is horrible and just like all the other people who have complaints about them, they keep you on hold forever and if you leave a message, they never return your call. Somebody really needs to do something against this dumb bank.

I have been stressed out for months trying to get a loan modification because my income decreased due to the current economy in 2010. Guild Mortgage led me to believe that I could get a loan modification if I could prove hardship. They made me get a certificate from an outsourced counseling company. The counseling company basically said that you have to have lost your job or have medical bills to get an approval once they interview you. The interviewer's name is Ethan and you can only speak to him. I played phone tag with him because he calls at a random time when it comes to calling you back. He's never available. They give a certificate to submit to Guild Mortgage.

They make you fill out a financial statement. A letter from your employer showing hardship and a personal hardship letter. I have a condo which I purchased for 240,000 with a payment of $1,678.00 plus the assoc. fees of $200.00 and I can't make the payment due to my hardship. I submitted all they asked for: Bank statements, taxes for 2 years, pay stubs, and more. Guadalupe **** at Guild Mortgage led me to believe that there was hope. I missed a few payments and was eager to get approved because this was my first home and I didn't want to lose it. They jerked me around for a few months and then said You are approved. We're sending out your loan packet.'

I was so happy. I got my packet in the mail, next day. When I opened it up, I was shocked! All they did was take the payments I missed and applied them to end of the loan. I called customer service and was told that my loan is owned by investors and they will not lower the interest so all they could offer is a 40-year loan with a new balance of $250,000.00. I made several attempts to talk to Guadalupe. She never returned my call. The customer service is bad. You have to wait 15-20 minutes just to get a hold of someone. To this day, I'm still stressed and a little depressed that Guild Mortgage did not help me with my transaction as they led me to believe. I hate this loan company. They should be out of business. My loan was sold to them 3 years ago so I had no choice.

My mom and dad were approved for a loan of 181000.they moved into the home in late september08. in october my dad fell very ill, and couldnt work. my mom was the only one working and trying to make ends meet, while paying for dads medical bills, house payment, house bills, and my little sister is in college, which she pays her living expences. They are not legal citizens, so they go to mexico and pay cash for their services. Dad, was living in mexico with an elderly aunt to stay close to the drs. I was not working at the time and i went to take care of him, and put my marriage on the brink of divorce. i moved in with mom. My dad decided he was not returning to the states, and was in love with someone else, moves further south into mex. Now my mom is stuck with the mortgage, and the rest of the bills. because she had been traveling (8 hr) from home to see dad everyother weekend, her income changed.

We contacted Guild mortgage as soon as dad got sick, and tried to keep payments on time. She asked for a loan modification, and they told her they were not servicing fha loans at the time. but she kept getting Lower your payment fliers from guild. On many occasions she tried to contact them to make payment arrangements, sometimes on hold for 45 minutes, and they have a return call option, most of the time that does not work. They call you three to four days later. My husband and i reconciled and he moved in with us. We, again contacted Guild trying to modify the loan to add my husband onto the loan, and see if they could lower the payment. My husband also had other bills, such as a truck, personal debts, and tool payments. for a few months, we were ok. but having no room to breath, gets tough after a while. my moms income was depleting, her work hours were cut, and for some time she was laid off. Now we submitted four loan modification packets since december of 2009, and they have denied all of them, now we are on our fifth, and we dont have any hope. they have sent us a notice to postpone trustee sale till august 8 2010.

I have argued with them, that it doesnt make sence, to just not help someone when they have tried their best to work with them. There were times, me n my mom didnt have food to eat, just trying to make ends meet. Were we live jobs are hard to come by. We feel that Guild is irresponsible, in lending, it doesnt make sence how they could have approved my parents loan, my dad only made 20k in income no overtime, and my mom made 34k with almost half of that as overtime. This year, she rarely has overtime, and would probably average her income at 25k. and not counting dads income. we have adviced her to short sale, my husband said he wont pay for the house if his name is not on the title. and Guild wont do it.

I have had several bad experiences with this company. My loan agent was great, but after I moved in I got information on a loan modification I wanted to investigate--payments 26 time per year. I made six calls to the listed number, sat on hold for 20 minutes four times until the line was disconnected, and left a message for a callback twice, which I never got. I called my local office twice and left messages,never to be called back. I got behind on my mortgage this year and called today to tell them when I would be sending in a double payment to bring my account up to date.

I sat on hold for 15 minutes and then, lo and behold, someone answered. I had entered my loan number and when the person answered and just said hello, with no ID, I said I was delinquent in my loan and wanted to let them know the date I would pay them. He said "when?" I asked if he had my loan information and he said "Yes. When?" I told him and he said OK and hung up. I'm paying nearly 7% interest and when I am able to re-finance I am going with ANY company but this one. I don't care if their rates are 1% below any other company. It is not worth it to be reminded evertime I call how little value I have with that company.

A house was listed for short sale back on January 22nd, 2010 at $150K. My client put in an offer to purchase the house located at 3024 Torland Street, Sacramento, CA 95833 on January 25th for $160K. The offer was accepted by the seller Marta B and submitted to the lender Guild Mortgage for short sale approval. Guild Mortgage then called the listing agent Chris S and informed him that the seller must be four months delinquent before they would consider the short sale.

So my first time home buyer had to wait four months for his offer to be presented again which was April 2, 2010. He needed to close by June 30th to qualify for the first time home buyer tax credit. The investor of the Guild Mortgage Loan, calhfa, asked the seller to do a promissory note in the amount of $5K in order to approve the short sale which she agreed to do. Then on May 28th we were told that the short sale was declined because the seller did not have a legitimate hardship because she was still employed. This is completely unfair to make the buyer wait all this time and now lose his chance of cloing on another home in time to be eligible for the tax credit. Not to mention the seller was furloughed at her job and is now working less hours at a lower rate of pay. She tried to do a loan mod and was declined so short sale was her only option becasue she owes more than the current market value. She is trying to do the right thing by short selling and has received a great offer on the house by someone who has been waining five months for approval.

I believe the short sale lender will net more from the short sale then they will from a foreclosure. We are all doing our best to try to keep more foreclosures out of the neighborhood and it's really unfortunate when lenders force sellers into foreclosure by not accepting a great offer for fair market value. We contacted Maureen at mgagne@guildmortgage.net and marketing@calhfa.ca.gov but never received a response. The house has not gone to foreclosure yet and my client still wants to purchase it. I don't know what else to do.

Guild Mortgage ruined the whole short sale transaction. They knew the urgency and timeline that is required for us close but still responded very slow to our files. Once files were sent to the underwriter it would take her 24-48 hours to receive any notification.

After receiving notice from the underwriter more info is requested. Two-Three weeks pass by and the underwriter still could not get things together and could not ask for everything at once.

The UW finally provides a conditional loan approval. You would think things are finally going to run smooth, but that is just the start of every problem. The UW requested particular documents which is understandable. The documents are provided to the UW in a timely fashion and again the UW requested more docs. With the back and forth we lose another week.

Upon the final week where no more lender extension can be provided by the seller's banks, the UW still could not get things together and failed to get things organized. The UW took 48 hours or more to review the file again and again after requested docs have been provided. The UW said "We will get to the file when we get to it." This is truly disrespectful and shows what kind of class this comapny has.

In the end we lost the transaction due to Guild's lack of organization and terrible customer service. I would not recommend this lender to brokers or people looking for a loan. If you decide to go with them be prepared for a big headache. I blame the mortgage company for losing this transaction and would never do business with them again.

My loan was sold to Guild Mortgage 3 years ago. Just a typical call to their customer service line is awful. They leave you on hold for hours and when you leave a message, hoping to get a call back, it never happens. Guild Mortgage is very hard to work with when I am having trouble making payments. They will not call you back or help.

In December of 2008 my husband was notified that he was being laid off. At that time it was our first contact with Guild Mortgage. We called and called and finally got through and notified the loan counselor that this was to occur in a month and asked for her suggestions because we were very concerned and did not want to loose our house. At that time we were advised by the loan counselor that Guild Mortgage Company was not restructuring or modifying loans. So we went to an outside loan modification company to try and get our loan modified, through that process and after a few months waiting on a response; we received back a letter from Guild Mortgage that stated "We are not modifying FHA loans." We received that letter in May 2009.

We then submitted in June a modification request again with the help of FHA and have never to this day received an answer. Then in September 2009 we received a foreclosure notice taped to our front door stating our home was being foreclosed on. That same notice also stated they tried to call 8 times and received no response. We never received calls from Guild even upon request from us. So we again, as we have many times before, we called repeatedly and finally got to the foreclosure department asked them for detail regarding the foreclosure and asked for an extension on the foreclosure so we could work this out. She said Guild had tried on several occasions to contact us with no success. I question the truth in this statement as our phone numbers have not changed. On the contrary it was us who called numerous times from December 2008 to November 2009 and was never able to reach a loan counselor or loss mitigation counselor. When i finally did ask one of the customer service representatives why this is she told me the process was for the customer service reps to answer the phones take a message and one of the loss mitigation reps would call us in 24-48 hours. On all the occasions we called and held on forever and left messages absolutely no one from Guild Mortgage has ever called us back.

This was extremely frustrating and did not show that Guild was working and making an effort to assist its customers. Shauna the first one who answered her phone and would return my calls but at that point our situation was in default and on its way to foreclosure. Shauna gave me the phone number of a loss mitigation representative to talk to about our package she had and the programs available to us including the FHA-HAMP. Ines had the package for several weeks with no contact or response from her to us. So we called Guild repeatedly again being told the messages would be returned within 24-48 business days and the call was never returned. Unfortunately Shauna became our only lifeline to the company so my calls for everything were to her because she would answer the phone or return calls. Finally she sent loss mitigation an email advising she has postponed the sale and asked for her to review the file before 11/10/2009. This did not happen and again no response from Guild Mortgage. We are being very tenacious about coming to a collaborative agreement one that will take care of delinquent payments and create an affordable payment taking into consideration my wages and my husbands unemployment.

I wrote a letter in the beginning of November to the President of Guild Mortgage and coincidentally I received an email from a loss mitigation rep of Guild Mortgage stating he was trying to work with me to get this solved. He was very helpful in the beginning and offered me insight on what changes Guild Mortgage has been going through with the increased volume of mortgage defaults they are servicing. I understand this however it does excuse the fact that I am very willing to make Guild Mortgage whole and obtain an affordable mortgage monthly payment considering our current situation. He suggested I call or write FHA and my State Representative if I was unhappy with the restrictions of my FHA insured loan. He also reminded me that we should be more aware of what we sign when purchasing a home and know that default can lead to foreclosure. I was told that Guild is on the "servicer" of the loan and can only do what FHA allows. I don't understand this because FHA is the "insurer" of the loan so why is the servicer bound from doing anything like modification/restructuring loans as the "servicer?"

He sent us a request for financial statement, bank statements, paycheck stubs, etc. We sent all that in and he suggested we cut expenses and we did, now hes saying upon our return if these forms that it appears nothing has changed. We took a few weeks to negotiate and reduce our monthly obligations, our food bill, attorney fees, credit card payments etc. I feel like we are on a merry go round and all we want to do is what everyone in America does, that is to have and maintain our home, health and dignity. We are proud to be home owners and are doing everything possible to keep it. We desperately need help and we need it right away. Now it is difficult to reach him, we have not received a return phone call and after a couple of email requesting a response finally got one which is when he said "he didn't notice anything different from the last submission" well the financial statement is different because we did reduce monthly obligations as he suggested so it is all confusing to me.

We are very serious and desperate about saving our home and making amends with Guild Mortgage. We just feel it is very difficult to reach someone to work things out, we are getting the run around, poor customer service and miss information. It seems as though the feeling is just foreclose because that is easy, don't try to help the customers. It is difficult to find someone who will work with us to ensure we stay in our home and Guild Mortgage can be made whole. We would like someone to listen to our situation and restructure/modify our loan so our payment is under $1900 a month even if our term needs to be stretched to 40-60 years. We love our home and do not want to be discriminated against because of a series of unfortunate events starting with my husbands layoff from IBM and the current global recession our country is dealing with. We are proud to be homeowners and happy to have a stable and permanent home for our two children to grow up in. We have done what was asked of us; we lowered our credit card payments, lowered our food bill and most every necessity to the bare minimum. My husband is going to be enrolling in school in the winter to retrain and expand his options for employment and continues to receive his unemployment.

HELP! Are you experiencing difficulty too?

I finally gave up on holding but is it fair to a consumer to hold a payment for 5 days? This assumes the bank didn't make any errors or the post office. I realize I must pay interest for the higher amount for those 5 days. frustrated that I can't seem to get ahold of anyone and the payment showed up so late. But I do want to report it to find out if this is becoming a common occurrence with other customers.