Guidance Lawsuit Funding

I contacted Guidance lawsuit funding to get a loan on a settled lawsuit discrimination case I had. The date was November 18, 2010. I had my attorney fax to the company the necessary documents the company requested. I wasn't contacted for two weeks. Mr. ** stated to me my attorney would be contacted for any other necessary information. My attorney was never contacted. I called everyday for 2 weeks. I kept being told everything on my paperwork was completed and looked favorable. However, this company didn't have the decency to call me back. They put me on hold, never came back to the phone. Mr. ** kept telling me your application is under review and I would be getting a call for approval.

Well, that wasn't the case. I called and talked directly to Mr. **. He put me on hold and never returned to the phone. I was on hold for 30 minutes. However, when I dealt with the total unprofessionalism of this company, I contacted another lawsuit funding company. Everything was handled in one day and my application was approved. I read the previous complaint against this company from August and this was uncalled for the way the woman was treated. My situation was resolved, however, I am taking the time to let consumers know this company is not to be dealt with. I will never recommend them to anyone in need of lawsuit funding.

I was contacted by Guidance Finance in the beginning of October this year, 2010. I was called by Carlos who asked me if I was interested in pursuing a loan from my lawsuit case which is still pending. I stated yes and that I needed the advancement for bills that keep piling up. Since that day, I've regretted getting involved with that company. So far, they have wasted my time, have lied to me, and have been very rude as well. When I researched their website, it states that you can get approved in 24 to 48 hours. I had waited for almost 2 months before I decided to take my business elsewhere. I had spoken to Carlos a number of times after he had stated that all the necessary documents were received. I was told that my files were being reviewed by Bob, their underwriter.

After waiting 3 weeks, I decided to contact Bob personally. In that process, I was told that it would take a few more days until I was approved. I then waited another 3 weeks to speak with Bob who just gave me the run around. I would rather have them tell me I wasn't approved instead of telling me to wait for underwriter Bob to call which he never did! In my opinion, it's a shame when companies like that use false advertisements to gain traffic and clientele and that is why I feel this complaint is so important. I hope when consumers like me read this, they become more aware for companies that take us for granted!

In the of March, I received an advance loan against my City Lawsuit. I received $1500.00; I was told in 30 days if not settled, I can get another loan. As a result of being told that I asked for another loan to purchase products for my business: Tissues & Toilettes Way, Inc. I was told by one of the representatives and Mr. Bob that I needed to have my attorney to fax over more documentations in reference to a demand letter; which was done. In addition, I was told to have my attorney to call.

Moreover, it was a process of maybe 3 to 4 days; eventually, I was told that they could not lend me anymore money at this time. Approximately, 4 months later I received a phone call from a Mr. Carlos, in the corporate office. He quoted, "I was looking at our records and see that you have not asked for another advanced loan and was wondering why?" I explained to him that I had tried in the month of March and was denied so he stated that he would called me back within the next 48 hrs. I never heard back so I called and after several attempts I was referred to Mr. Bob and this is when it was amplified; for this purpose I am making my complaint.

I felt that I was discriminated against, and blacked balled. I was minding my our business after the fact that Guidance Lawsuit Funding took me on the second roller coaster. There was documentations faxed from my attorney's office of which I believed they already had. This high expectation of waiting went on for approximately 2 weeks. They emotionally insulted me and knowing that I needed the funds. I was bounced back and forth on the phone by Mr. Bob and in one instance he put me on hold and left me for over 60 minutes, lending me to believe that he was handling my business. The emotional roller coaster and the violation of my rights to be treated equally is what really got me.

Economically, I had another entity on hold thinking that I would pay them in full when and if I get loan completed. Now I stand a choice of loosing my vehicle, any day I'm looking for them to send a tow truck. I am disabled as a result of this pending lawsuit and receiving SSI. The electric bill takes that check, so I really was in expectation of guidance releasing another advance of which I was told I was entitled too. Thank you for your prompt response to this matter.