Greentree Finance

My mortgage was sold by BOA to Green tree. I have had so many problems with them since my mortgage was sold that I don't even know where to begin. I call at least every two weeks because of a problem with them. I had to call them several times for an escrow analysis because I was told my escrow was short $600. My escrow has never been that short. Before my account was sold BOA had told me it was a little short and they adjusted it already. So what changed in two months? I kept being told the escrow analysis was being done. Then I would call back to see what's taking so long and someone would tell me it was never put in to be completed so they had to resubmit it. The person told me it would take three business days so I called five business days later. I was told that it would now take 15 days.

I sent my monthly payment in early but they put it to my principal. I called because I didn't see it posted. I was told that my money would be reallocated to the monthly payment. I called back again because it didn't go through and was told the person never put in through to be reallocated. So, another person had to do the same thing the first person was supposed to do. This company does not need to be in business. I think they are stealing people's money and have no idea what they are doing. We definitely need a lawsuit. Someone point me in the right direction.

At around the 8th of every month since October or November 2011 I get a call from "Mark" of Greentree Financial asking if I have already sent in my mortgage payment for the month. I have told him on numerous occasions that my payment gets electronically drawn from my checking account every 10th of the month ever since I have been with BofA. I got irritated today while talking to "Mark" when I was told it is my responsibility to make sure GT gets the payment from BofA on the 15th and that I am incurring late charges because my payments get posted to them on the 16th. I told him that when GT bought the notes for BofA they should have made sure that accounts of clients like me who pay electronically should have set up their accounting system in a way that even if we send our payments to BofA account it would be linked to their account.

The money gets withdrawn from my checking on the 10th. It should not be my responsibility to ensure GT gets it on time. I have paid on time; therefore, I should not incur late fees. In my frustration, I told the agent to make a note that I am filing for short sale or better yet filing a bankruptcy. I have done it in the past. What would stop me from doing it again? I think I shouldn't be charged for incompetence and inability to process payment considering there are technologies out there that they can incorporate. For the record, this loan has been previously with Countrywide then BofA. I never had a problem sending my payment then, why am I having this problem now? And the decency to tell me it is my responsibility to make sure BofA sends them the money time.

I see that I'm in very good company, as so many others have much the same kind of complaints as I have. Like a lot of the others, my mortgage was with Countrywide to start with, and then it was sold to Bank of America, maybe 3-4 years ago. And then it was sold to Greentree in October 2011. My payments to Greentree started with November. The letter I received informing me of the transfer stated clearly that all terms would remain the same as the original contract. One of those terms was that the payment is due on the first of the month.

However, there is no late charge as long as it's made by the 16th, which means that I have a 16 day grace period. I do not want to be late at all with my payments. But this is a rental property and I cannot pay before my tenant pays the month's rent. I usually receive the rent on the 3rd or 4th and then I send my mortgage payment immediately. It is a few days late, but is always well before the 16th, so it is within the grace period. I never had an issue with Countrywide or Bank of America on this.

However, with Greentree, it's a different story! November and December were okay, but in January, I started getting calls. I had mailed my payment on the 3rd or 4th of the month and Greentree called me on the 6th. The calls continued over the next few days, well after they should have received my payment. The same happened this month, except that the number of calls has increased. I got a call on the 6th, then 4 calls on the 7th, and have received 2 so far today, the 8th. I will probably get more. I have tried to call Greentree but just get a robot, so yesterday I sent them a complaint email, which they replied to today with a typical canned answer. They said a payment is due every month and that if it is not received by the due date, collection calls may begin, and that as per the terms of the contract, a late fee may be assessed. Well, I am paying every month! The original contract states that there is the 16 day grace period so, as far as I'm concerned, there should be no calls until after that date.

This is a terrible company, nothing but a stinking collection agency and no better than a bunch of bullies. I am keeping a log of all calls received, for my attorney. I am also wondering, with all those other folks out there who are having similar experiences with Greentree, is anyone considering a class action suit against this company? This company should be put out of business.

My story is much like the others posted on this site. Loan was sold by B of A to Green Tree and harassment began immediately. We were given notice just three days before our payment was due that the loan was sold and the day the payment was due. Green Tree began calling us and harassing and threatening us. Every interaction with this company is one in which they treat us as criminals for some reason, no matter what it is we are discussing with them. What is our recourse? In the six years we have had this loan, we have never had an issue. Now we are harassed daily by these people. What is the story with this company? We just wanted to add to the white noise.

Greentree has obtained our mortgage last year from Bank of America. I hate this company. They are horrible. I had our mailed held in October and my spouse is the only one working and the loan is in his name but I am on the deed and I am disabled with no income. We also have our daughter living back with us. They took a phone payment then the person that handled my account called me and said we were in default and we needed to come up with two payments. They would not accept one at that time. Everything was straightened around. I made three payments and was ahead of the game.

Now, if they don't have my payment by the 1st, they are calling and being so rude. Today, I spoke with a girl named Jamie and she better never call my home again. And then I called back and spoke with a Becky and LM for our account rep Latash. I have been requesting the default information that they sent to me with the incorrect name since before Christmas 2011 and just finally received it after, I couldn't even tell you, how many daily phone calls to my rep and supervisors and then I was lied to three times. "It was sent out in the mail." "I will fax in the morning." I will have her fax it today. Nothing came.

Then it finally came from an attorney by fax on 02/01/2012. I took them that long enough! I have been waiting for a call from the escrow department to contact me because I am changing insurance companies. They told me they had paid my insurance already. Well, per the escrow paper I am looking at, it looks like it is going to be paid on 02/13/12 not due until March 2012. I am trying to get this straightened out that way my payment will not go up. I do recall when my husband signed the loan. Payment due on the 1st and late after the 16th, which would in my eyes give you a little grace period. If they don't want to call it that, well, that is their problem. I am not late until the 16th and we are doing the best we can with one income making our payments.

Last month's payment posted by the 10th, I feel that is pretty ** good considering all the facts and under our condition. We do not want to be in this situation. I didn't ask to be disabled. I was in the recovery business and I never spoke to anyone that disrespectful because you never know what kind of situation they may be in. I feel so degraded by them and they need to be reprimanded for their bad collection tactics or I will sell my mortgage to a company that treats me with dignity. I deserve it and so does my husband. I am a very unhappy customer and I've been in customer service too most of my entire time working. Customer is always right and you treat them the way you would wanted to be treated. Bad, bad company!

My loan from BoA was sold to Greentree. I never had an issue with BoA. I always paid online no issue. Well I ended up somehow with this highly unprofessional harassing company. I can no longer pay online for free. Their website is archaic and gives no good information about your loan or breakdown of payments, and worst of all, they harass constantly for no reason. I bounced a check within the same month the payment was due and not only were they calling me leaving over the top messages, they actually somehow found my family's phone numbers and were calling my family who have nothing to do with my loan. I feel this must be totally illegal! I pray my loan gets sold to a professional "real" company, real soon! The people that call them actually sound like they are on the verge of showing up at my door and roughing me up. That's how over the top they are! It's interesting to see I am not the only one experiencing the insanity know as Greentree!

BofA sold my loan to Greentree. I had no problems with BoA. I would make monthly payments online for free. The nightmare started, once my loan was sold to Greentree. I began getting phone calls immediately, pressuring me to make a payment, although I get 60 day grace period. When I mention this fact over the phone, they would brush it off like it's no big deal. I didn't need 60 days. I didn't need 30 days. I just needed a couple weeks to get my bills organized with the transition to Greentree, but the phone calls started immediately. That was just the beginning.

In the beginning of December, I mailed a check from Los Angeles to Greentree in Illinois. After a week or so, Greentree did not receive my check. I was getting voicemail messages, which I thought was odd. I called them back, and they said I needed to make my payment. I explained to them my check was in the mail. They said that December mail can be very slow to arrive, and I could stop payment on my check and pay by telephone. They had a December special, where phone payments were only $2, but I was warned my bank may charge a stop payment fee. I called my bank and confirmed there would be no charge from my bank if the check was considered lost. I asked my bank to mark the check as lost. I called Greentree back and made a payment over the phone.

In the beginning of January 2012. I get a phone call from Greentree saying I never made my payment for December. I said I made a payment by phone, and stopped payment on my check, because we assumed the check was lost in the mail, and didn't want to receive a late payment fee. After some research on their end, they realized they applied my phone payment to January, instead of December. At this point I thought all was resolved. Guess again. I got my next statement, and it has a $25 additional charge. I call Greentree and they tell me it's for insufficient funds on the check I stopped. I explained to the rep that, the person who assisted me on the initial phone call never explained to me that Greentree would charge me an insufficient funds fee, even though I made my payment by phone.

Why would they charge me $25, when it was their employee who suggested cancelling my check, and paying by phone. I would think their employee would mention their processing department may still deposit the check although I made a phone payment, or maybe a note in my account explaining what happened, and waive the $25 fee. I asked to speak to a manager, who could waive this fee, but the representative said they won't be able to waive the fee, but I can have a manager call me back to discuss. I'm still waiting for this manager to call back.

I've been with Greentree for 6 months now. I have other negative experiences but I'll spare everyone the drama. I've never been late with a mortgage payment in more than 6 years with this loan, but they treat everybody as if they are squatters. I would consider refinancing, just to get away from Greentree. It's obvious they don't care about customer satisfaction. Their employees are trained to harass people for payment, and worry about consequences later.

Greentree is threatening me with foreclosure for $2,600 (2 late and 1 current month). I am currently 45 days late. They do not work with you, they harass us constantly. I have been off from work, since Sept 2010, due to ulcerative colitis. I have no assistance from anyone, since no SSD, no LTD, nothing at all. We have been trying so hard to just stay afloat. There are 4 members in my family. BOA was asked to put 1-2 months late payment at the end of the loan, when i started having issues, and was told no. Every GT employee that I have dealt with, since my mortgage was sent to them, has been rude, and they are incompetent. I get the runaround and no one can give me the same answer.

I phone in payments to be processed on that day, because the money is in the account, and GT posts when they want. I got the runaround trying to find payment. I was told the office manager processed my payment, and he can do whatever he wants. It does not sound right to me. 8 days later, the money is not available. What do I do now? That payment is now going to bounce, and I will be almost 60 days late.

My story starts like many others here. Bank of America sold my mortgage to Greentree Servicing. I have an investment property that was abandoned by my tenant. In September 2011, the tenant gave me no notice and I had no time to find a tenant to replace her. In October 2011, I gave birth to my first child. Clearly my priorities shifted to my newborn, but I still managed to make my October mortgage payment. By November, I couldn't do it. December, with no tenant, I missed that payment as well. But I was in touch with Greentree to let them know what was going on. That I had full intentions to keep the property, but I needed to find a tenant. My account manager at the time was very nice and worked with me. By the end of January, Greentree hired a property management company to break into my property, put up a sign, and changed the locks. I know because my husband had been going up there to work on the house to get it ready for a prospective tenant. I got no notice that this would happen.

On February 2, I called Joy to speak with her about the Repayment Plan and to make one month's mortgage payment. The person I spoke with wouldn't take my payment. She told me I had to pay the full amount due. That's ludicrous to me. Why wouldn't she accept my payment so that at least I wouldn't be three months behind and face foreclosure? This person refused to work with me. She came off like a thug who wanted to take my property away from me. I'm not sure what my next step is, but I'm not giving up my property to these heathens.

Wow, reading all these complaints is exactly what I am going through. I have never been late on my mortgage until recently. I was laid off over a year ago and having difficulty finding a new job. My mortgage was also transferred from Bank of America in which I never had a problem with. What really made me mad is I am 30 days late and someone knocks at my door with a paper saying I am in foreclosure and to call my mortgage company in which I talk to at least once a day because they keep calling. I have also received a letter saying I could apply for a modification and just complete the paperwork included in the package but there were no forms as indicated in the letter to complete. When I called Tamika she told me to make my payment then she can send me the paperwork. Oh, she also wanted a post-dated check sent to her. I am still waiting for that check to clear my account. This company is horrible. I worked for a bank and know you can't start foreclosure until you are 90 days.

My mortgage was sold from Countrywide to BOA to Greentree. What a bunch of thugs and unprofessional people show up at this so-called business. I, too cannot get any answers as to why my escrow has been increased. I have called the state AG and other state agencies with no results from any one. In 6 plus years, I have not been late on any payments until BOA transferred this to Greentree and the first was considered late as I had to set up all new banking info with Greentree. I will be filing a complaint with the Federal Trade Commission We as Americans do not have to deal with this type of collection agency as that is what Greentree really is!

We have asked them to please not call at work. They called 2 times today and 10 more on my wife's and my cell phone. The woman I talked to yesterday said she could cause problems for us, so we better pay. Long story short, they are rude and call all the time. Something needs to be done about this company.

We have had some very hard times recently, I won't lie. Yes I am behind on my mortgage. We have Dec. and Jan payment due. I have attempted to set up a payment for Feb 4 and they refuse to accept it saying that since it's not before Jan 31, it's not good enough. Tom started calling and was very rude, not it's not just rude, it went beyond that. He went so far as to say that I was lying about calling him back after work.

So, I blocked the number he had been calling from. I have my work number listed with them but it also says that I am not allowed to be contacted by that number. So now, this new guy calls and said that I was not understanding what he was saying (essentially calling me stupid), I repeated my understanding to him and he said yes that is what I said.

So I then repeated that I was trying to set up a payment for Feb 4 and he and his coworkers were refusing to set it up. So today, I received a certified letter that is a notice of default. I have told them repeatedly I can make a full payment on Feb 4 and am filing my taxes this week and will have all payments, including Feb. made before Feb 28. That is not good enough for them. They are still calling me up 15-20 times a day harassing me. If I could get someone else to refinance my house, I would. I am fed up.

I have had approximately three phone conversations with Greentree since they took over my mortgage from Bank of America. They are rude, inconsiderate and combative. In this time of economic depression, their phone manner is less than desirable. I have paid my "upside down" mortgage religiously over the past 13 years and the plan is to continue to do so. Have I been late? Yes. Have I ever missed a payment? No. In spite of this, my blood pressure continues to rise when I speak to one of their agents who continue to try and verify all of my contact and employment information every time I speak with them. Very frustrating!

Green Tree personnel must be trained on how to degrade people and try to humiliate them. People already feel badly enough in this economy when they fall behind on a payment or make a partial payment but the personnel with Green Tree do their best to make you feel even worse and belittle you. Not one late payment in a year and one late payment at Christmas and these people begin harassing and degrading you nonstop.

When asked if they would please not be so rude, their reply is: "You should take care of your obligations and I wouldn't have to get rude with you." When asked how are they speaking to me, the reply was: "Plain English, don't you understand?" No, I call that rude! People know to take care of obligations, but there are times when a little understanding may come into play.

I bet Green Tree personnel were not schooled on that piece of humanity. Oh, and on the day we buried my grandmother-in-law in 2001, I informed them I was leaving for a funeral and had been forgetful due to her illness then death, I was told that bills are still due and people die everyday. Not cool.

On January 31, 2012, I had the unfortunate experience of talking to the most obnoxious and ineffective "manager" at Greentree Services, LLC. Mr. Emory ** was a classic, ineffective person doing all he can to antagonize individuals, trying to get an honest and complete answer. It was actually much easier dealing with his subordinate who was much more professional. She came from a banking background, he came from under a rock.

Green Tree is servicing Bank of America mortgages. Bank of America transferred my mortgage to Green Tree in September 2011. Green Tree is not answering the phone (866)**-**. They always have a recorded message playing. They do not return the voice messages. I attempted to fax a letter to them at their fax, (866)**-**, and the fax is not even working. I have been attempting to contact them for the last five months without success to apply for a loan modification. This is totally unfair.

Bank of America transferred my mortgage to them little after I started a payment plan called accelerated equity program. I enrolled to this payment plan because I wanted to pay off my mortgage sooner. Not only I am $103,000 underwater, but I cannot even contact the company servicing my mortgage to apply for a modification.

On 1/31/2012, someone came to our house to tell us to call Greentree. That's when I realized that the company is full of thugs. I started to search the internet, and found more horror stories here. My home loan was transferred to them from Bank of America. The transfer has been a very painful experience. We are trying to work with Greentree but they are very rigid.

Greentree mortgage services are hostile, threatening, belligerent and unwilling to have any rational conversations. They prod you to get upset with them and treat you like dirt. It is almost like they want me to default. I had no issues ever with Countrywide or BOA. BOA transferred to Greentree and it has been a nightmare. It feels like sharks that smell blood. My rental home is worth about 60k. I owe 45k. We recently had some hardships and asked them for options. Making homes affordable, they refused and said rental does not qualify.

They refused modifications. I let them know we would be back to current next month and they continue to harass, calling non-account holders on their cell phones, work, after 9 pm. All of which, I believe, are in violation of FTC FDCPA. I have reported them and believe if anyone else is experiencing should report them as well. I have calmly said to them it is obvious you don't want to treat me like a customer and you want a hostile and uncomfortable relationship. I believe they want me to go into default. I am tempted to walk away so I will never have to deal with this kind of unprofessional organization again. I believe this may be their intent. Watch out.

Greentree Servicing LLC is in violation of the Rosenthal Fair Debt Collection Practices Act (RFDCPA) and the Federal Fair Debt Collection Practices Act. On 11/9/11, I was notified by Bank of America that the servicing of my mortgage loan had been transferred to Greentree Servicing LLC effective 12/1/11. On 1/11/12, I was contacted by Charlie from ** and discussed my difficulties to pay on time. I have been furloughed from my job, had a pay cut and recently been through a divorce. I explained my willingness to pay but the payments will unfortunately come late each month for at least the next year due to my divorce settlement. This is not my desire, it is my misfortune.

On 1/25/12 I was contacted by Kimberly at ** x ** who identified herself as the Regional Manager. I returned her call at 4:50pm PST and was immediately attacked verbally, angrily and unprofessionally. She stated I needed to pay my 1/12 house payment today by credit card. This payment just became past due 1/16/12. I explained to her I had already spoken with Charlie on 1/11/12 and she stated, "stop right there, I don't need to hear it, you need to make your payment, by credit card, no later than 1/31/12 and checks will not be accepted." I have never had any returned items or problems with check payments in the past; I am not even 30 days late! Then she abruptly put me on hold.

All of a sudden a man came on the line that identified himself as Justin; Collections Mgr. I was wondering why the Regional Manager transferred me to her subordinate? He was inappropriately hostile and aggressive without provocation. He accused me of having the financial means to make the payment, to not using my furlough days wisely since I haven't filed my taxes yet and in fact said, "You have nothing else to do since you are on furloughs!" He also demanded I must make payment to him today via credit card. Again, I explained to him I had already spoken with Charlie on 1/11/12 then he also abruptly put me on hold. Then all of sudden he picked up the phone and said explicit words and hung up! Yes, he said those exact words.

This is a direct violation of the RFDCPA. I was horrified, shocked and will not condone or tolerate this mistreatment. This is an official complaint. Within minutes, I then received an incoming call from Charlie at ** who acknowledged the profanity used by Justin. I advised Charlie that I will not be spoken to in that manner. I reminded him of our 1/11/12 conversation and I am dedicated to paying however, my payments will continue to be somewhat late. Again, I am not even 30 days late or do I want to be. I told Charlie of my desire to request a loan modification. He insisted this be done verbally over the phone. I told him I was very upset at the treatment received by Kimberly and Justin and would contact him later this week.

The bottom line is Greentree is in violation of my rights. I do not want them to continue to contact me with repeated phone calls at work nor my family members (which they have also done), no continued and harassing phone calls on my cell phone and I want repercussions for the employee who violated the RFDCPA. Further, I want written Home Affordability Solutions regarding short term modification of terms information sent to me.

To all who have had a bad experience with Greentree, please file a complaint with the Federal Trade Commission. It is a violation of the law for "any" creditor or debt collector to contact your family or friends.

We have also had our account transferred from BofA to Greentree as of November 2011. As with some of the complaints I am seeing some similarities with our statements. Ours also show double payments due. After reading these complaints, I did check our phone for past calls and I did see where they have called but did not leave a message. I did not have a good feeling about this company when I received my notice that our mortgage had been transferred. The letter did not look professional. Now that I have read a lot of these complaints, I have a very good understanding of what I am about to deal with. I believe a class action law suit should be started. Good people should not have to deal with this type of treatment. We all have enough worries these days.

My mother's account was recently transferred to Greentree. When she tried to make an over the phone payment, they did not post it to her account, their fault. They called her back and were extremely rude and asking questions that are against their privacy and are no business to them. My mother explained to them that it was their error and they still were rude to her and charged late fees in which they would not reverse. After several weeks of the funds not being taken out and with the holidays, it was an oversight and thought they had more funds than they actually had. They then later processed the payment and put her account in arrears.

When she called to clear up the mistake they made, they demanded payments in advance and handled her like a child. Along with the daily harassment and HIPPA/privacy violations, they have put her in an extreme anxious state of mind. How can this company get away with such bizarre and overbearing behaviors? How can they ask you questions like why don't you work? Are you receiving any kind of disability payments? Where are you going to get the money to pay for this? What are you going to do to get the money? If you think you're going to get an income tax refund, good luck. This is just harassment. When I tried calling to ask for a supervisor, no one will answer my calls. Is there anyone who can help? Where do they get off stripping the consumers' rights away or ridiculing you for a 2 week late payment and demanding your bank account info and trying to force you to do things their way? Is there help out there?

I had damage to my property in November 2011. I had my own insurance not Green Trees. I had $12000 in damage and due to depreciation, I got $8300. There was no problem until the check came and it had Green Trees name on the check, which meant that I had to send check for them to do, well, out as they see fit. I had damage to roof which cost $5650 to fix, fence repair do to tree removal, underpinning and an over hang on barn.

My insurance company said to fix what I have to. Stupid Green tree allowed $2000 for roof and $790 for repair that we did to underpinning $1700 for fences and tree removal. There's not enough left to repair barn. I had to pay for repairs and they only gave me $2049 to make repairs.

Now, they are telling me that if I can't fix the over hang on back of barn, they will take the money and put it toward the mortgage. I thought conversion of funds was against the law. So, I filed a complaint with the Attorney General of the State of South Dakota. If they get enough complains maybe they will do something with Green Tree. My insurance company called and asked them to release funds and they were told the same thing. They said that they have never heard of such a thing.

Greentree has called me repeatedly asking for people I don't know. I've told them repeatedly I do not know these people and that they have a wrong number. Although they have told me more than once they would not call again, they continued to call. Today, after I lost patience, they admitted that they're not even calling because they have a wrong number but just because I might know someone in the neighborhood that they want to get hold of. This means they admit to having had no business with anyone connected to my telephone number and knowing it but kept calling anyway.

Each time, I told them I didn't know the people and that they had a wrong number. I also told them that I had told them this before. Each of them told me I had never spoken to them as if that meant that their company had not been told to not call back unless I informed each of their employees separately. This is neither the letter nor the spirit of the law. They hung up on me when I tried to protest the repeated calls. Also, they never identified themselves ether personally or as a company with the exception of the final caller, who tried to placate me because I'd threatened them with police and lawsuit. Prior to that, they just asked for these other people and when I did ask, "Who are you?" The only answer I got was "Greentree." Again, whenever I tried to press for information I was hung up on. Their business practices are preposterous and unethical, and may constitute stalking, which is illegal in my state.

I just received a notice from them that my escrow was short by $700. We were transferred in November from Bank of America and I have all of my paperwork that shows we were owed money on our escrow. We have never been short and have always received a check back. Our taxes and property value have declined tremendously and therefore would not justify the need to raise the fees. Now, when I scheduled my payment today it states that my escrow is only short by $300. So somehow my money magically disappeared. From what I have read from others it looks like they are keeping the money and just charging new fees for profit sake.

I know for a fact that Greentree has people reading this website everyday and go over the records of the complaints. So to you Greentree representatives that are going to read this, I want you to know that I will be seeking legal council and I will have the last laugh. It is so painfully obvious that the money was either 'lost' or flat out stolen. I have all of the physical documentation that I need to start a law suit. I would recommend those that are struggling to not bother talking to the reps. Please go to your local state's consumer rights website. These people cannot verbally assault you over the phone nor can they magically misplace money. If you are wanting something, put it in writing and seek legal council either from the state, attorney website, or lawyer. There are many attorneys out there that would take cases like this and I am positive that Greentree is going to be shut down for chronic verbal assault and embezzlement charges.

My loan was transferred to Greentree from Conseco Finance. I had no choice of getting Greentree. All I can say is don't dare get behind on you payments. These people are vicious. They call my house 15 times a day. When you answer the phone, you get this really rude lady named Angela or Angel. These people have called my mom and told her that they were going to send someone to take pictures so they could sell my house. She told me that I had better start returning her calls or else. She was going to take my home. She calls my neighbor across the street and get them to give me a message. She even told me she has called my church. I told her that she was so rude I did not want to talk to anyone from this company.

I made a mistake and used a cell phone to call them when I had made a payment of $585 on the 30th of the month and on the 8th of January 2012, I received a default notice giving me until the 29th of January to pay $1180 or they were going to foreclose on my home. This is when I called them on my daughter's cell phone to see what this letter meant and was treated like a 5-year old. This rude lady kept saying, "Do you hear me? Do you understand what I'm saying?" I told her yes, I do because she had repeated herself five times since this conversation started. Then she told me that I was not listening because I would not be quiet so she could talk. I told her she had been talking since she got on the phone. I had one question and she has yet to give me the information I wanted. This was all the information I wanted.

Since then, I received at least three calls a day on a cell phone that does not belong to me. She has really gotten annoying. My daughter is really upset because this is using her minutes that she pays for. She will call and ask for my husband and Angie told this crazy lady that he was not there. She rudely told her to take down the number and kept repeating, "Do you have the number? Make sure that he gets this number." Angie told her that she would give it to him when she see him. I told Angie, "See, why I don't answer my home phone when she calls?" These people will belittle you so bad that I have panic attacks. I have turned this problem over to the Federal Trade Commission but I have yet to hear anything. It's only been two weeks since this last problem so maybe it will take a little more time. These people need to be sued. With all the complaints that I have read on this page, it should be a class action. This is ridiculous.

I have been under a big financial strain over the last couple years and could not afford my mortgage payment on my property in Palm Coast, FL and had no other choice, but to short sale the property.

I listed the property and soon as we got a good offer a complete file was submitted to Green Tree for short sale review and approval. We started this process back in September, 2011 and both my Real Estate Agent and Title Agent diligently provided all the necessary paperwork requested by GreenTree and followed up with calls on pretty much a daily basis and the assigned rep in the Loss Mitigation Department at GreenTree, Keith B., kept promising that all as okay and that he was working on the file.

Because they took so long to give an answer, we unfortunately lost our Buyer, but were lucky enough to find a new Buyer that willing to still pay the same amount as the 1st Buyer even though prices had fallen a bit in the months that passed. Again, the Green Tree representative working on my file promised that that was not a problem, since the offer amount was the same, he would pick up exactly where he left off on the prior offer and would submit the new offer to management for a quick decision...days went by...weeks went by...and every time we called, still no decision, plus it was very hard to get hold of the guy, too. They assign a particular person to your file and no one else can give you a status update, but that one person and getting hold of him was a nightmare: voice mail most of the time.

Even though we had the short sale in process and were very close to approval, GreenTree went ahead and scheduled a foreclosure sale date. Our negotiator, Keith B., said that he would request a cancellation or postponement of the foreclosure sale date since the file was approved by him and he was just waiting on management to sign off on the file, and then on 2 follow up calls after that, assured my title agent that management had approved the cancellation of the foreclosure sale date. My title Agent checked with the courts and the foreclosure attorney and it turned out Green Tree had not sent them any request for the sale date cancellation. We kept calling Keith to find out why, but he was not available. Finally got through to a manager and turned out that he had completely misled my agent and apparently, GreenTree never cancelled foreclosure sale dates, even if the short sale is approved.

My understanding was that as per government regulations Lenders were supposed to help distressed homeowners in financial hardship to avoid foreclosure, but they are doing the exact opposite!

My daughter bought a mobile home financed by green tree financial. And after paying on it for several years, she lost her job and got behind on the payments. Eventually, she lost her home to foreclosure. Although I was not part of the original transaction at any point, nearly a year later, they are continuing to call my number to contact my daughter at least once every couple days. Sometimes they call 3 times in one day. I refuse to talk to these people, and would like to place them on the do not call list, if possible.

Green tree is not a financial group that people should consider, as they are as close to loan sharks that we hear about. I know how badly they treated my daughter who tried to work with them, but they chose to foreclose.

Greentree has gone way overboard with their tactics to collect their money and have gotten away with it well. Tonight they really went over. They called my girlfriend's family and friends and when not given her number they said, ''Well, you're just as ** crazy as she is," and hung up. They have called over 100 times a day. I have even had the police out to see and hear them. They will not give full names so legal action can be taken. They chose to hide behind the Greentree name and think they are above the law. They need to be stopped dead in their tracks. Please have a lawyer call me. I would welcome it.

Greentree has been calling and harassing me, my wife and my family members. Greentree would ask my family members for money to pay on my mortgage. Greentree would tell my family members how much we owe and how far we are behind on our mortgage payments. This is personal information and they are not allowed to tell anyone this information except me and my wife, period! I want something done about these people who think that they are invincible to the law and I want them prosecuted for it. They are going to pay for their actions and I will not stop until they do.

My mortgage was sold from BOA to Greentree. I received a 'sold' notification letter, with no account number, and no address for who to send the money to, just a date. After contacting Greentree, I paid online. I then received a statement one month afterward I paid, indicating I had not paid. Since late last year, the statements have never matched what is actually due.

Now, I received a notification that my escrow is increasing (when my taxes went down), and two days later, a notice that my principal is increasing on my ARM. When I asked why the P&I was increasing, I was told the Wall Street Journal prime rate had gone up. The Wall Street Journal prime rate has not moved in a year. Do they really believe all their mortgagees are stupid?

We were originally a Countrywide customer, then bought out by BoA, and now with Greentree. We too, received a letter in the mail that looked bogus stating that our account had been bought by them. They charge $12 for online payment which we had set up with CW and BoA. We recently received a letter stating that we will have to pay an extra $705.80 for the year to pay for a "cushion fee". When we called to ask about it, they stated that it was for our escrow to make sure they would get their money for taxes. Well, we've never been late and have never had to pay such a fee. Told them, we were not happy with their service and they asked if we wanted a "payout notice" from them.

I was called by Greentree Servicing today for my January 2012 payment. Today is January 24, 2012. This is the first time in over 7 years we have missed a payment. We are being relocated out of state by the military in June and we are in the short sale process. The move is creating a financial hardship. Greentree didn't care since we are both currently working, although I don't know how much longer I will be working as of right now. I was completely berated, threatened, belittled, and harassed by "Kim" (although I could have sworn her name was Kristine when she first called). She was rude. I asked for her supervisor and she gave me someone who claimed to be Justin, the collections manager (ID # **).

He was far worse than Kim. I was shaking and he brought me to tears. Not because I was scared but because I have never been talked to so disrespectfully and irrationally in my life. I was completely harassed and violated. I hung up. How does he go home at night and feel good about himself? Don't tell me I am a bad person and not taking care of my children because I didn't make a payment. Don't threaten me when I tell you that I don't know the name of my husband's CO after you asked for it. Really, I don't. Go ahead and document that I was "withholding information". That is just the beginning. I do hope someone contacts me about this complaint so I can provide further details. Next time I will be recording the conversation.

I have been paying on my home for the past 15 years. We have gone from paying Bombardi Capitol to Greentree; my insurance is added to my trailer payment. I admit I have been late before but I always have paid it all back up to date. I have 4 kids. I can't lose my home. About 7 months ago they told me I was late again. I have every receipt that I have sent through my mother's bank account and through Western Union. I go online and it is stating my account has been closed, so were has my money been going? I talked to the operator and she stated that it shows that they are receiving my money and it's going into the account. Recently, I have lost my mother to a massive heart attack and she also had a trailer that ran through Green Point to Greentree. We found paper work stated that she had life insurance but now they are telling us she only had accidental.

I am a realtor and I am trying to help my client with a short sale of her condo. I started with B of A and went jumped through all the hoops for the short sale. We were waiting for the email with the final approval and when the email came it was to say that the file had been transferred to Green Tree.

I called them up that same day (10/31/11) and was told to fax everything over so they could get the file submitted right away. I faxed everything over and was then asked to provide the tax returns of my client. We did that. Then on 11/15, I explained to them that the seller would continue to pay the HOA dues and all property taxes through the end of the year, and it would be in the investor's best interest to close before she stopped paying the HOS dues and property taxes.

I told them I would do everything in my power to help them close before the end of the year, as the offer was a cash offer and could close fast. They said they had everything they needed from me and the seller. This was approximately, 11/20/11.We are now into the new year and after getting the run around over and over, nothing has moved forward with Green Tree. I told them the HUD1 was not longer valid since it went to the end of the year.

I was asked to provide a new updated HUD and to call when I had faxed it over so we could "go over it". Well, I obtained the new HID from title and faxed it over. I called for two days before my call was answered. I was put on hold for 20 minutes then hung up on. I called back and was told that my file was not worked on because I called so much and took up her time. This was 1/13/12, she said she never got the HUD so I sent it two more times then as requested again I called her.

I was finally able to reach her on 1/17/12. She told me she would "work the file and submit it for final approval. I asked for an approximate turn-around time and she said Wednesday or Thursday. Again, no answer or call back from them. It is now 1/24/12 and when I call my assigned person, she does not answer her phone and her voice mail is full. What a horrible company to do business with!

BOA sold our mortgage to Greentree late 2011. We have never made a late payment on our mortgage ever! We made a payment November 2011 and were told that they were just the processing company for BofA (lie). By December we find out that they incorrectly processed the payment and that we owe $8,000 including late fees. They screwed up our escrow. They raised our loan amount and they are the worst mortgage company in America. I will short sale this house rather than deal with this company that is trying to deal with me. I have all documentss and details and will be meeting with attorneys to discuss our rights.

I went online September 2011 to make my BAC payment but couldn't. I received a letter that looked like it had been copied and fraudulent stating "do not send your payment to BAC... we now own your loan....". I thought it was bogus, so I threw it out. I have been receiving threatening calls every single day and mean letters. I have had insurance on my property since I bought it, yet Greentree threatens that if I don't show proof they will charge me $5,600 for their own "in house" insurance policy. There is no reason that I need to show them proof! I put down 50% on a $250 condo. I only insure contents. I have never received any paperwork or payment coupons from them. I'm am so frustrated. I am even more frustrated that BAC would sell my current mortgage to a collection agency!

Wow, is all I can say. My story isn't much different from what everyone else here has said! I haven't received the phone calls, but I do get threatening letters in the mail almost daily, stating that my mortgage is in default and in danger of foreclosure. BoA sold my mortgage to GTS in November 2011 also. I never received anything from Green Tree until late December and because I didn't know where to send my payment, and I pay my bills through my bank with online banking, I sent the December payment to BoA as usual. I have never had any issues with my payments to BoA and my payment with them has been the same amount since 2008 when BoA took over from Countrywide.

In the 2 months that Green Tree has had my mortgage, they claim that I have not made any payments and now my mortgage payment has gone up $275 per month! I am a single mother on a very fixed income and there is no way I can make that payment! I am completely confused and scared to death by what's happening here! They also (on top of the increased payment) claim that I owe $800 on my escrow account! My escrow account has never been short, if anything, I have over paid and been refunded. There must be something that can be done about this. This is highway robbery if you ask me.

My loan was bought by Green tree from GMAC about a year and a half ago. I called because I was having trouble making payment because of the 9.9% interest rate. They ask for all kinds of information which I sent several times. They said, "Okay, we are going to do a rate modification. Here is your new payment." I started paying that amount. About three months later, they called and said I wasn't approved. I wasn't paying the full amount of my loan, so I have late charges, plus I had to pay them back the difference. This cost me several thousands of dollars, plus they hit my credit report.

Shame on BOA for making so many people, good people, who make their payments on time, victims of the nasty, rude, people who are employed by Greentree Finance. This is a company that cares nothing for people already the victims of the big banks. The government says they're on the side of the people. If that is true, look into the practices of this company. Make the banks that created this mess in our country make it right. They should have had to take a loss and modify our home loans to the amount that the homes are worth now, not sweep us under the rug and pretend we don't exist and give us over to a company that uses unfair practices. If a lawsuit is filed, both companies, BOA and Greentree, should be filed against together.

I have been trying to make payments to this company for two months now. So far they have sat on the checks I sent them until the end of the grace period. They've tacked on some penalties which I have not yet paid. I attempted to call them but never got through to anyone. I tried servicing the account online but was unable. So far I've only received bills for amounts that are double my usual mortgage payment. I am not sure what I owe and so I send in my usual payment as a check. However, I will begin using my credit union to make payments and will seek refinancing elsewhere. There's something wrong here when so many people are being victimized by this firm.

Most horrible experience I have ever dealt with, and still dealing with. My mortgage too was sold from Bank of America to GreenTree, and not one person there was remotely cordial. I got stern to rude responses and no one's willing to work with me. All I asked for was a way to do my banking online by transferring funds direct from my bank account to the mortgage company at my control.

I was told, "We don't have an account set up with your bank, you pay online or call for a $12 fee, or mail in a check." Well I wasn't paying their fee (claiming you have to pay it to a 3rd party) which I don't like the sound of. So I mailed in my payment. Like so many comments I've just read, mine too was late because they delayed process and now I have a late fee which they refused to reverse. I just filed my complaint with the Consumer Financial Protection Bureau.

Greentree has my mortgage loan. Since they have acquired my mortgage I owed $71,000, and now the mortgage balance continues to go up and I am getting harassing and threatening calls from one mortgage representative everyday that states I am late. I am not late, and I have told him to send me documentation of the history and they have refused several times. He has talked to my wife and we had just lost our daughter two years ago, and we have a very sick son. He told her we had to decide to have a roof over our head or our son, but he needed a payment. This man has been threatening and harassing me and my wife, but will not send us any qualifying documentation so we can understand what is going on. This is the worst situation and mortgage company we have ever dealt with. We need help and some answers and they will not give us anything but threatening phone calls and unnecessary demands and threats. I need help immediately and an investigation on this unethical company.

My mortgage was originally with Countrywide and then taken over by BofA. All of the time that I was with Countrywide and BofA, I never had a single problem. Green Tree took over my mortgage in September and I have had nothing but a nightmare since. I received no notification whatsoever that they were taking over the mortgage. The first I had ever heard about them was halfway through September when they started sending me late notices. I had to call BofA in order to find out that my mortgage had been sold.

They are now accusing me of being in default and are threatening me with foreclosure, despite the fact that I have made every single payment on my mortgage, there is not a single payment missing. I have received no phone calls from them, only nasty letters to my wife and myself.

I had auto payments set up with my former bank. I say former because they started to charge me $10.00 a month for my checking account when it had been free for years. So when Greentree wired my former bank, the account was closed. I sent them a check from my new credit union account. They sent me a letter charging me $25.00 for a dishonored check, plus $6.52 in late fees. I called the office in MN and spoke to someone named Pat. She told me that I would have to pay the fees. I asked to speak to her supervisor. To make a long story short, her rude and arrogant supervisor told me that the charges would not be reversed. Even after I told her that 5 other large companies did after understanding my situation.

We had the same experience with this loan servicing company. I just filed a complaint with the Consumer Financial Protection Bureau. If you are able to please file a complaint on their website, **. We are current on our mortgage, and have never been late in the past. Greentree did an escrow analysis on our account just 2 months after it was transferred from Bank of America. It turns out, they paid an extra month on PMI out of our account, and because of that, we ended up with a negative balance.

Of course, they are penalizing us for that. There are many many errors in our escrow account, ever since they took over. I submitted all of our supporting documents to CFPB. I am hoping that they will audit this company. They are the most unprofessional, rude, don't know nothing abut finances, kind of people. The one star in the beginning, was a must, otherwise they would have gotten zero for rating.

Bank of America sold my two equity loans to Green Tree Servicing early last year. There were no problems until I sold my home in Allen Park, Michigan. I called and had the payoff amounts sent to the title company for closing on December 9, 2011. At this closing I was told that Green Tree LLC wanted to withhold an extra one thousand dollars per each loan in case there was an error in the payoff amounts sent to the title company, and that it would be at least thirty days before I would get a refund. I picked up the mail yesterday and my checks from Green Tree LLC were there. Imagine my surprise when the total of the two checks added up to$15.78. In other words, they kept $1,984.22 of my money claiming that there was an error in the payoff amounts given to the title company. I cannot believe this for several reasons.

One, I was never behind on either loan when it was purchased from the bank. Two, if the loan amounts were wrong at the bank, Green Tree LLC would not have purchased the loans in the first place and I can't think that Bank of America was in error on their end. My payments stayed the same after the loans were sold to Green Tree, and I wouldn't think that Green Tree LLC would have let a $1,984.22 error without mentioning it or increasing the amount my payments. I have checked online for other complaints against Green Tree LLC and found that they show a history of bad business practices and are not accredited by the Better Business Bureau. I think that I am entitled to my full two thousand dollars over payment and that Green Tree is picking my pocket. I would advise everyone to have no business dealings with Green Tree LLC because in my opinion they are a bunch of Thieves!

Like everyone else, Green Tree took over my mortgage from BofA in November. The first letter I got said my payment would be due around November 19th or something. I could not get into the account and BofA had already shut down my account so I could not pay. Several times a day the phone would ring with rude messages from a 'collector'. I never spoke with any of them. But as soon as I could log into my account, I paid. The calls stopped but the bill I got showed a double mortgage payment due.

I also am not happy about the $12 convenience fee. Convenience to whom? Right now I am out of work so I had to withdraw some money from my 401k to make this month's payment. The check has not arrived and I'm getting the calls again. I never, ever had this problem with BofA. It doesn't even seem necessary to write our own complaints. We could simply copy and paste each others' as they seem to read almost exactly the same!

Like everyone else on this complaint forum, my partner and I have problems with Greentree. Our mortgage was sold to Greentree in October of 2011 from Bank of America. Even before our first payment was due, we started getting the telephone calls. And they were rude and inappropriate questions also. We have a stick built home, and have lived here for twelve (12) years. In ten (10) years, we have not been late or missed a payment, and now, every month, we are assessed a late fee, for no reason.

On January 16, they called to inform me we were 31 dollars short and until we pay that "now", they won't post our check. Ok, fine, I paid it and the twelve dollar fee. As it turned out, they had already posted the regular check on the 11th and waited until the last day to call us?! I know they want us to have to pay a late fee. These people are scam artists from what I've been reading on this site. I think the more people complain, the more chances we have of something being done.

I am keeping two files on them, one at my home, the other at a friend's and if I have any more problems with unethical behavior, I will notify the BBB and FTC. My credit score is perfect and I must keep it that way. Please, everyone who has a legitimate problem, you must inform someone. They have no right to treat us disrespectfully and so rude. Good luck everyone, have hope!

I am still in shock over my recent experience with Green Tree representatives. I cannot believe that I was so mistreated and my husband discriminated against.

My husband has a diagnosed communication disorder that impacts his ability to read and write and some verbal communication deficits. However, he is also very intelligent and works hard to pay our bills. He has managed our bills for over 8 years almost 100% without need of my support. He utilizes many accommodations and tools that may take longer than the average bill payer but he is successful at accomplishing the goal and all without falling prey to the penalties and fees that come with convenience or just pure exhaustion that most of us experience!

I realize we live in a business-focused bureaucracy that prides itself on nickling and diming the dreams of the American Family. However on top of all that, if that isn't enough, I am absolutely disgusted at the way we were treated today when my husband tried to work with the representative at Green Tree over a slight discrepancy in the check number amount vs. the written amount. We were charged $75.00 late fee, no courtesy call of the discrepancy, and a mark against our credit. My husband tried to get customer service and to resolve the mistake (first time ever late in 8 years) instead he was greeted with rude, discriminating statements, belittling comments and negative attitudes!

So then of course I call to advocate, yeah like that mattered to them! I spoke to a man (claiming to be a supervisor, right) named Bobby. He stated there was nothing he could do to assist us and that everyone knows that the Legal line is the written line on a check (how convenient that the written amount was less than the mortgage and number amount on the check)

We attempted to explain that since switching from BofA to Green Tree, my husband has had to make some changes to the way he pays the bill (considering fees and his disabilities). We decided to get checks to pay for the mortgage payments (we normally do not use checks because of my husband's). My husband made an error on the check and rather than contacting us they cashed the check at the shorter end of the payment causing our payment to be less than owed. This means late and we were charged with late fees.

We were told things like "if we make an exception for you, person with a disability, we must make it for all", "maybe you should consider paying the bills and not your husband"...What?! Seriously discrimination! I told Bobby, so basically if my husband were a Quadriplegic and wheelchair bound and I called to discuss how to have access to your building for services and to point out no wheel chair ramp your solution is that I pick my husband up and carry him up the stairs! Seriously! Persons with disabilities have the right to be independent, pay bills and be treated with respect just like any other person.

The error on the check was made because of his disability. But regardless, no one should have to endure the rude, inconsiderate, discriminating statements and laughs on the phone and hearing background noise as reps for the company lack the compassion to care about the people behind these mortgages. I Asked who his supervisor is and he laughed and claims his supervisor Michael ** can speak to me right away. Yeah, cusp it's his buddy rep who is most likely sitting right next to him, like I am stupid.

The company's mission statement below did not even come close to the unique, preserving the American dream services we were actually dished out. Forget steak and lobster, I would settle for a bread crumbs. All we got was a kick in the face!

The Mission statement reads: "Green Tree has a 30 year commitment to helping families maintain their dreams. Using a unique service model, we focus on understanding your financial situation. This approach allows us to work with you to help you meet your obligations and protect what's most important to you. We are dedicated to creating innovative mortgage servicing solutions to anticipate and exceed your expectations. We are committed to providing extraordinary client service". I will be filing a complaint with the company's President! I know I am a small fish in a big sea but with enough little fish, who knows!

Fraud, that's what they are doing. This cushion that they ask for is not required by the insurance carrier. They also will not give documentation for the funds. I pay my taxes and insurance on my own so there is no change in my payment. They are committing fraud. I also paid one month of PMI at closing so I am ahead one month. They want two months cushion but are charging me three. There has to be a lawyer out there willing to take this company down. Someone please help.

Greentree bought my mortgage at the end of 2011. I have had nothing but problems. I have been trying to get my mortgage paid through online auto pay. I have been doing this for over 30 years with all my mortgages. But Greentree seems to iponline program going down each month, causing me to have to call them. I am lucky if I get a human to speak with. Yesterday was the last straw. I was so upset after that. I once again explained that their system isn't working and now I'm late. I just want to make a payment over the phone!

I was irritated at the young kid who was rude. Chris was his name. After taking again all personal banking info, Chris said "I can't process the payment. Our system is down." It's the same story as last month. He said, "When it's running, I will process it." I said I wanted to speak with a supervisor. Another young kid who was rude told me how to set up auto payments. Really?! I have no time for idiots running this new company! I then got a call later that they didn't process the payment. They needed me to call back and go over the whole process again! I think it's time for a lawsuit to be filed by a group. Anyone who wants to join me in a class action, email me at **.

I also requested in writing to put a payment or two at the end of the loan.

I received a phone call on the later request but of course never in writing. They generally do not put things in writing. This lady (now the third in succession) has promised that if I bring the account current they will put two payments at the end of the loan. In every case, when I do what they ask which has meant borrowing from relatives, they do not follow through with their promise.

So, I have learned that they promise you relief only to get you to pay the payment. Once you pay they claim the person you spoke to is no longer employed by the company or had no authority to promise you this. They are most unethical and they will not refinance to lower the payment or my 9 3/4 interest rate loan with them. Dealing with them is pointless as they do not deal in good faith or fair dealing. They are unfair in every way.

Same thing as everyone is saying. I just found out that they have increased my payments by $40.00 a month because they request a two-month cushion in our escrow. We have never had this before and the gal was rude, nasty and would not even give me her name. She was a complete ** to me. She said they have every right to keep a two-month cushion and if I didn't like it go elsewhere. My insurance went up by $20.00 and my taxes by $75.00 and they increased my payment by $40.00. This is criminal, and how can they do this? Is there nothing we can do about this? Now, I have to do a pay by bank in order to not have to pay them there fee of $12.00 every month which would also add up to $144.00 a year and would make my payments $52.00 more a month.

They keep telling they changed nothing from my previous company. That is **. They aren't doing anything the same, and why did BOA sell all these accounts to a company that is at the bottom of the barrel and has non-stop complaints against it? I am not very happy right now and hope someone can figure out how to fix this problem. I don't like having to pay extra every month. And you know they are using our money for other things and we are not collecting interest on that money but you better believe they are. Not happy at all!

My payment is due the 1st late the 15th. I mailed it on the 4th. I received 5 to 7 calls a day from them until around the 17th when they finally cash the check. Their operators suck. I called asking to stop calling me. She said they could call. I called her a *** and told her to *** off. She hung up on me.

I just want you all to know that the Consumer Financial Protection Bureau launched a new program on January 5 called the Non Bank Supervision Program. This will monitor all servicers and so on like Greentree. You can read more about the new program on consumerfinance.gov. I hope maybe they will get going quickly and assist us all with the hell that this company afflicts.

I'm not sure where to start. Like many others, my home mortgage was sold to GT from BofA in Nov. 2011. I had the loan since 2007 and have never been late and they handled my escrow flawlessly. I received an escrow analysis in 1/2012, and to my surprise, my payment went up $45 because they said I had a shortage of $495. BofA was sending me refund checks last year twice b/c I had too much in my escrow because of the falling property taxes. I was upset and went to investigate this company. I saw this website and all the nasty reviews and I was terrified. My first impression with them when I had to pay $12 was this company is out to suck you blind of money. I first called BofA and was surprised they still had all my past info including statements and everything I needed to make sure my numbers were right.

With much hesitation, I decided to finally contact GT expecting a fight and to eventually hanging up on them or be hung up on. I was prepared to do battle. I was on hold for about 6 minutes and Jamie answers the phone. She was, to my surprise, very professional, polite and helped me in every way she could. I'm thinking, who did all these other people talk to?

She explained GT requires a 2 month cushion in your escrow unlike BofA. She explained having the 2 month cushion allows for flexibility in the event your taxes or home insurance rises. She even remarked, "Not that taxes are going up", but its just their policy. Honestly, I'm fine with that. Just wish GT would have explained that on their escrow analysis. I even requested I remove my escrow and pay that myself. She said that wouldn't be a problem, but had to be sure my original loan agreements allowed that. She looked it up while I was also and it unfortunately states that the lien holder is responsible for my escrow until paid in full. I signed it in 2007. She did everything to help me with no resistance.

My payment is due on the 1st of the month and I always pay around the 15th because that's when I get paid. BofA allowed the 15-day grace period and it wasn't a problem. In the first 3 months. I've paid GT on the 15th, 15th and 13th of the month. They have never called me and they have my phone numbers. She read them off to me when she answered the phone. I asked and Jamie even assured me they won't call unless it's past the 15th of the month. So why are others getting calls, I wondered?

To be honest, my only complaint is the $12 fee to pay online. That is just unjust and should be illegal. She said they are working with an online service to reduce or hopefully eliminate the fee. Her words I swear.

Maybe it was her first day and she wasn't trained to be rude. I'm not sure, but she did all she could to help me and answer my questions. We'll see in the future and I will re-post if things change.

Greentree took over our mortgage from Bank of America, which was formerly held by Countrywide. When BoA took over, it was seamless. We didn't have to change anything and this is exactly how it should be. Since being taken over by Greentree, suddenly our payments are late. They cannot do auto withdraw like the last two companies and if you want to make same day payments by phone or online, you have to pay the ridiculous fee of $12.00 each time. The only way to beat this system is to have an extra full payment available so you can be ahead of the payment schedule because it takes them so long to process your payment. I make my payments with automatic bill pay with our bank. Our bank says the processing time is one business day.

Greentree so far has only processed our payment from the 30th, which took until the 4th to apply. Then, they said our next payment was due on the 12th, but when we talk to them on the phone, they said our payments are due on the first. Which is it? They also say that the statement claiming our payment was due on the 12th came on the 8th. Well, that doesn't exactly give us a lot of time to send you a payment if we were going the route of mailing a check. This is ridiculous. There should be a law that if you cannot maintain the payment option from the former company, you are not allowed to take over the loan/mortgage for another company.

The economy is not great, most of us have houses worth way less than we paid for them due to the housing market, we don't need this crap. Few of us have the extra money to make a full extra payment just to be ahead of the game to avoid all their rude phone calls. It took awhile for our last payment from BoA to forward to them, and they sure enough called us the day after it was due and had no sympathy for the fact that BoA hadn't sent it over yet (or Greentree just hadn't processed it yet), or that they were a whole new company and that maybe they should offer a little leeway and time for customers to adjust to the change.

Between the payment we had made to them specifically already, and the one BoA should have sent over, it should have been there by the time they called us. Of course, now when you call, they say that it may take up to 15 business days for the BoA payments to process over. I wonder if that's part of why they think we're a half payment late. I wonder if the BoA payment still hasn't gone through on their end?

We get different stories per customer service person we talk to, so who knows? The due date changes per person we talk to, how much we owe changes, etc. Not to mention, when they first took over the loan, you weren't even allowed to contact them until 10 days after your usual payment was due. They tell us the payment is due on the first, yet, we weren't allowed to even call and talk to them until the 10th of December. How does that work exactly? This company is either way over their heads in handling these loans or are just plain jerks. I really hope someone out there finds a way to beat these scam artists at their game. It seems they try to force you into extra payments, late fees you shouldn't have to pay by being slow at processing payments and ridiculously high fees.

If we can swing it, we hope to find someone else to get a loan through, pay of ScamTree and be done with them. I refuse to pay their insane $12.00 fee to get auto payments. I didn't mind paying $4.00 with Bank of America to auto withdraw, I found that reasonable but $12.00? You know that doesn't incur them anywhere near that kind of cost to do the same day payment. It's just money in their pockets at our expense.

Please, someone bring them down. I think I might write my congressman to see about there being a law that keeps companies from buying loans like this and not maintaining the billing and payment practices as set forth by the previous loan servicing holders. This change seems to ruining a lot of people's good credit standing with their loans. So many complaints on here say they were never late before and now suddenly, they're late all the time. Same here, we never ever missed a payment until this change and that seems very unfair.

Like so many others, BOA sold my mortgage to GreenTree a couple of months ago, and this company is so unprofessional. They act like a collections agency and not a bank. They call a ridiculous number of times. One would think that my payment was late by months instead of days. Also, they don't have any respect for privacy. My loan is in my name only, and they are constantly discussing/harassing my husband about it.

My Bank of America loan, which originated with Countrywide before they were purchased by Bank of America, was sold to this group in September of 2011. Ever since they obtained my loan, they have been disrespectful, rude, unprofessional, and engaging in egregious business practices. Green Tree has increased my mortgage, saying that my property taxes are going up. I called my county office, and per them and the letter I received from them, this is not the case. I called to inquire about HARP. Initially, they said they are not a bank, and do not offer HARP. I asked them, "what do you do when people are in distress?" Nancy said, "well, you can go to a bank, and try to get the mortgage refinanced".

I received a call from them on 01/16/2012, stating that my mortgage bill increased, and they had received the $1,899, but I still owed $52, because my escrow had gone up, and they could not cash the check, because it was not in the full amount. I informed them that I had never received that notification in the mail, but I received something from my county assessor's office, stating that my taxes had decreased. The young man that was initially on the phone call handed the phone over to a Nancy, located in the Minnesota office, with phone number **. She went on to brow beat me, and I informed her that it was interesting that they would call when I have sent several emails, and called several times regarding the HARP program, without any assistance, and now they wanted additional money that I could not pay. She went on to ask if I could pay today, and I told her no, because I did not have the money, and whatever happened to the HARP program I emailed and called about.

She told me that she has over 1,200 accounts, and she does not have time to address, and get back to everyone one, and the fact remains that I need to pay the extra money, otherwise my account will go into collections. I told her to not call me again, because she was stressing me out, and increasing my blood pressure, and giving me an anxiety attack. She told me that she would not stop calling me, because I owe money. My son was out of town, and called on another line. I asked her to hold on, and when I came back to the phone, she told me that she was not going to be holding on the phone, she does not have time for this, and she would be ending the call.

I asked her if that would be the end of the contacts via phone, and she said no. I told her that verbiage she used was unprofessional, and I pay my mortgage promptly. She said she would continue to call, and the only way she would stop, is if I emailed saying that I wanted it to stop. She said she would continue to call, until all money owed was paid. I went to other websites regarding Green Tree Servicing (consumeraffairs.com), and there appears to be a laundry list of complaints against this company. Please help, as it appears their tactics are unreal, and leaves consumers highly stressed. I have contacted FTC and CFPB, and I suggest you do the same. I had to select one star, as zero would not register, yet is applicable for this company.

January 16, 2012: Mr. Mark J. OBrien, Chairman & CEO of Walter Investment Management Corporation. 3000 Bayport Drive Suite 1100 Tampa, Florida 33607.

I am writing this letter out of total frustration with associates of Green Tree, who has been servicing our loan. Due to a loss of employment in 2010, I contacted Green Tree as well as other debtors that I would pay my invoices in full until I ran out of funds. Green Tree is my second mortgage lender. SunTrust Mortgage holds the first on my mortgage. When I visited with each debtor, the associates from Green Tree especially advised me to seek a loan modification before my situation became a problem. Up until that time, my mortgage was current and had been since 2007 when we took out the loan.

I requested to be considered for a loan modification in April of 2011 and both mortgage companies responded with an application and documents that were required to start the process. I filed the paperwork in a timely fashion and anticipated a follow up. Green Tree called and said they did not receive the paperwork. Subsequently, I submitted another packet of materials and received confirmation that the documents were in order and that they would be processed. I did not receive another status report from Green Tree or any correspondence about the status of the loan modification. Simultaneously, SunTrust has modified our loan and reduced our interest rate to 2% and we are now in a position to maintain our property.

During the course of working with Green Tree, I have no idea of what has happened with the documents, what the company did with my submissions, no status report on whether or not I was rejected. I have received nothing formal from your company. However, I get a daily call or two from debt collectors because I am now delinquent for a little more than $800.00 at the time, I write this letter my monthly note is $214.00. I have talked with several of your staff, resubmitted documents for a loan modification, sent in additional funds and all to no avail. I have no desire to be difficult in this process, however, it is hard to believe that Green Tree is serious about servicing its clients particularly after all we have been through over the last 9 months to try and get a loan modified so that we can pay at an affordable fee.

This morning, I called Green Tree at 8:50 AM Central Standard time. The first associate I talked with either disconnected or hung up. I was in the process of telling this person that I was sending funds to catch up our delinquent debt. I called again and talked with a female associate. As I attempted to explain that I had been trying to get my loan modified, she retorted. No one owes you anything, and had you been paying your loan like you were supposed to for which you are now 107 days behind, you would you would not be in the situation you are in. I tried to explain that I would not have been in this situation today if Green Tree had followed through and completed the loan modification as they had indicated they would attempt to do. This young lady yelled at me at the top of her lungs and scolded me as if I was trash. I asked her to speak with her superior as she was out of hand, and she said she was not, that I should pay my bill. My wife took the phone shocked at the comments from the associate and asked her was she talking like this because I was Black. The associate laughed out loud and said, "You bet," and hung up the phone in our face.

I think this outburst must be reported to Freddie Mack/ Fannie Mae authorities particularly since Green Tree has danced around this loan modification for such a long time and now the staff is outrageous in terms of making racist comments. As you are aware, racial discrimination in housing mortgages is a very big issue today and many lending institutions are being investigated about how they have handled minority accounts. This one has been mishandled and the associates are out of control. I firmly believe that this latest associate was racist and condescending in her comments and clearly reflects the culture of Green Tree Mortgage. Moreover, Green Tree has shown no positive visible sign of completing a process which they initiated and have not demonstrated that they are serious about doing a loan modification.

I hope that you will look into this and exercise your influence to set this issue back on track. In the meantime, I am forwarding this report on to the authorities so that they might be made aware of these discriminatory practices on the part of your company.

On February 22, 2012, a hearing on the Debtors' Motion for Sanctions against Greentree Servicing, LLC, which will be held in the United States Bankruptcy Court, Middle District of Florida, Orlando Division. If you are in the Central Florida area, you are invited to attend.

The crux of the motion is Greentree has pursued default against a debtor(s) who had made every payment in the bankruptcy and had "never" missed a payment. Many of you have the same complaint but most of you have not posted your email for an attorney to contact you.

In the 100+ pages (since November 29, 2011) of complaints I have reviewed thus far, many of you have been subjected at a minimum to violations of federal law. While I am not a class action attorney, I would like to bring to the court's attention on 2/22 of the "pattern and practice" of Greentree. The proceeding may become a class action (with the help of a class action firm) or at a minimum, I would like to develop a way to pursue violations of the Federal Fair Debt Collection's Practices Act in whatever state you reside in.

If you have ever been in bankruptcy, I especially would like to review your case via the Federal Court Pacer system to see if Green Tree proceeded against you in the same manner as they proceeded against my clients.

Many of you are not listing/allowing contact with an attorney so although I have found numerous cases of violations, I have no way on this website to contact you. It may take me some time to respond, but I would welcome your email.

Here is my contact information:

mduggar@cfl.rr.com

Originally, Countrywide mortgages, a primary with a second $10k forced "buy down" to secure the loan then bought out by Bank of America, then sold to Greentree Servicing.

Greentree's online bill pay has a $12.00 Speedpay fee. That's $24 to pay my mortgage online. Same goes for paying by phone. I'd pay by check, but the statement with the remittance stub isn't mailed until the 8th of the month, 7 days after the actual due date. This does not provide enough time to return payment with remittance without being penalized by a late fee.

I would give no stars. Imagine my surprise that so many others have experienced the same issues. I received a call in January that my mortgage was short. Of course, I've been paying the same amount for a couple of years, so I wondered how it could be possible. The rep told me that there was an adjustment and that I should have received a letter. They are liars. They did not send out any communication. They re-sent it to me and of course none of it makes any sense. I called and they told me that it's their right to have a $500 plus cushion on my account. What? So, I'm just giving you a $500 plus interest free loan? How are they able to do this? And they don't have to answer any questions or communicate when they're making changes. What kind of company is this? And I guess they don't answer to anyone.

My Bank of America loan, which originated with Countrywide before they were purchased by Bank of America, was sold to this group. GF has called two months in a row requesting that I sign up for automatic payment withdrawal (the first month was free! then a small fee applies) to ensure my mortgage account would be applied on time and without penalty.

The first month I paid GF was in December. I had to get the payment information (Address, basically) from my last Bank of America statement as GF did not send me the information (new loan number, payment receipt) in time for me to use it. They assured me that there was a grace period the first month or two. They claim that as they have only one processing center that it sometimes takes up to four days to process and apply a check after it arrives in the their building and if the money did not get applied to my account, I would be responsible for any late fees. Really?! They want me to pay extra fees so that they can get their money in time as a result of their own inefficiencies? If they want the money so badly, why not improve the processing department?

I have made mortgage payments on three houses in the past 20 years, not once have I ever paid a penalty. 240 months of payments without issue to Bank of America, Countrywide, National City, etc. Now I am getting bullied into signing up for automatic check withdrawal for a problem I don't even have. I didn't have the opportunity to explain to Josh, who was busy trying to talk over me while I repeated his ** back to him, that my paychecks do not come at the same time. I cannot have them taking money out of an account if there are not sufficient funds to cover. I just ended up hanging up on him. My check was postmarked the 10th. He said that didn't matter. This is role reversal of the worst kind. I also am upside down on this home. If it were not for the $100k life savings I used as a down payment, I would seriously consider ceasing making payments.

I took over the mobile home payments from an elderly lady who doesn't want the house. We had a lawyer draw papers that it would be my responsibility and the title would be mine. She and I both have copies. We both signed. We both sat on the phone with Greentree and they "acknowledged" at the time I would take over. Little did I know. They will not mail me a bill. I have Allstate as homeowners insurance and they added their own insurance. I sent proof of insurance, they said the elderly lady must be on the insurance (not that she even resides in the same city). They will not reimburse what I have paid over for insurance. I pay over the phone because I cannot mail a check without a bill. They charge 12 dollars every time because I am with Wachovia.

They say they accept Wells Fargo, no charge. Wachovia becomes Wells Fargo, now I don't live in the correct state hence I still get a 12 dollar charge. I pay on the 1st, they hold my electronic payment for up to a week, thus everything goes to interest. Nothing to principal. I am so sick and tired of these people who are very contradicting. I am with you who have had to endure this company. I believe it is a scam. I am sick to my stomach reading all these other complaints. I thought I was the only one. Someone knock them off their pedestal please.

We were young and to be honest ignorant to get this second mortgage in the amount of $29,900. Our friends talked us into getting a second mortgage back in 1996. The interest rate was 13.450 and over the years we have paid them over $80,000. When in our pockets we only received around $18,000. At the signing I had forgotten my purse. When I walked back in the lawyer and our friends were high fiving each other.

Now Greentree is calling us constantly telling us that our loan has matured and we owe them $32,000 due now! They said we signed a balloon loan which is a bold face lie. We were young but not stupid! So now they want us to apply for a modification. So we will owe them for 15 or 30 more years I guess. When is this nightmare going to be over? They have harassed us for years and even told us they were sending the police to my work.

I have been asking them for over a month to send me our original documentation. I just received it today and I believe it is bogus. One of their representatives told us two years ago that our loan would be paid off in two years. But now they are saying we need a modification for more than we even borrowed fifteen years ago. When do you get these people paid off? And when is the government going to step up and do something about these harassing people?

My mortgage was bought by Green Tree. I am having same issues like lot of users here. Green Tree has increased my mortgage by $700 a year saying that my property taxes are going up. I call my county office and per them it will never be increased that much, if it increases at all. I am making payments with my normal mortgage amount which they do confirm to receive but they are not cashing and posting payments to my account, saying that it's less than my new monthly payment.

I just had a major problem with Green Tree. 2 months ago, I received a letter from both BOA and Green Tree that my mortgage was being sold to Green Tree and that I should make arraignments to switch my payments over to Green Tree. They would allow 2 months to do it or I should say for 2 months they would not consider it being late if there were any unforeseen problems. On top of that BOA would forward any payments made to them to Green Tree.

This is where my problem started. I electronically pay all my bills to include my mortgage through BOA. When I make a mortgage payment it is instant. There is no waiting as long as the funds are there. BOA then forwarded it to Green Tree sometime in the beginning of December 2011 and Green Tree would not accept it because it was short $29.98. Now mind you, I have now idea this is happening and or why. I have been paying the same amount for over 2 years with BOA and last year I had over paid and had it applied towards the principal. Oh by the way, I have an escrow account. This pays my mortgage, taxes and insurance.

On Monday Jan 9, 2011, I received a phone call from Green Tree stating they have not received my mortgage payment. Yes I told her I have not sent it yet and that it is not late until the 15th of Jan. She stated no she was talking about December payment. I panic and told her I had paid it to BOA and proceeded with her on the phone and me online to look it up. Once I was on BOA website and confirmed that it was indeed paid, her story change to oh I see why our system is showing its not paid because we are holding the funds because you payment is short $29.98.

Of course I was upset and asked her why it was short. I have been paying the same amount for over 2 years. Then it also accrued to me the mortgage was around $1700. At this time while writing this description, I do not know what the exact break down of the escrow is but Green Tree received $2232.98 of which only $1700 is the mortgage. So I asked Green Tree your holding the mortgage back because of an escrow amount that is short $29.98 that isn't even due to be paid (because its bi quarterly)? She stated yes that was their policy. Is that legal?

Green Tree could not explain why my payments jump $29.98 so I told her I would investigate on my side and get back to them asap. This was not very hard to figure out that it had to be taxes. So I started by paying a visit to my local town hall. Long story short, it was taxes. They had gone up exactly $29.98 and for 1 reason or another I never knew it. I did this the same day Jan 9th. So when I returned home, I got online and made the adjustments and sent them another check for the difference of December payment and adjusted Jan payment also.

Now on Jan 10th, I received a nasty phone call from Green Tree while attending my son basketball game. I had no idea it was them calling because it was very load in the gym thus my answering machine answered the call. I was stunned at their demeanor of the message and fuming with anger which prompted me to call them back and give them a piece of my mind. They were very unprofessional. I saved the message. I will be looking to refinance else where but I know the banks have us all by the ba..s and could be very difficult to attain.

To some it up, is it legal for them to hold your funds/mortgage with out applying it to your account because the escrow amount is short to which is not even due because they are paid bi quarterly? Then claim and or report you as being late? Thank you.

My mortgage was transferred/sold to Greentree Servicing in September 2011. Since that time, I have received the most horrific customer service whenever I've contacted them for service. Most recently, after having damage to my home and filing an insurance claim, I sent the check to Greentree as instructed by my insurance company. Greentree has held onto the funds and continuously requested the same documentation over and over again. I have left several messages for the insurance claims representative, to no avail.

I had to pay out of pocket for a lot of the repairs to be completed so my house would not be in disarray any longer. Only after several phone calls and really being firm with them did they send me the funds I paid out of pocket. To date, two of my contractors have still not been paid and my phone calls to Greentree have not been returned! This company should be forced to release all current mortgages to another company and be shut down!

Greentree took over my mortgage in September 2011 and I have been told my account is a month behind, that the PMI was paid a month behind and that I owe nearly $1000 in escrow and that they can not set up online banking for the automatic payment I have been sending in every month. They only record a payment on the principal. This company is a joke and I had no control over being assigned to them by Bank of America. I agree with others. They are rude, nasty and not in any way helpful. I filed a Department of Insurance & Banking complaint against them as well as a consumer complaint. They will not give anyone the time of day. I fear that unjust fees are being attached to my account.

My mortgage was transferred from Bank of America to Green Tree in September 2011. Since then, I cannot get straight, knowledgeable answers to requests I have made in regard to my monthly payment to correcting my name that Green Tree misspelled when entering my demographic information into their system. I was contacted on December 6th regarding my payment. I told the rep I pay online through my bank in the amount of $1328.51. She told me I shouldn't do it that way and my payment was $1265.00. I asked when did Green Tree re-analyze my loan, because I normally get a statement in the mail regarding a monthly payment change. She had no answers. The mortgage statements I get in the mail have inconsistent amounts due and make little sense. A class action lawsuit seems in order regarding this company and the way they conduct business.

My mortgage was bought off by Green Tree four months ago from Bank of America, my previous mortgagor. I was paying the same amount regularly for over four years with Bank of America then after it was sold to Green Tree, my mortgage increased per month without any written explanation. Can they do that?

I have called and ask to speak to anyone who would give me an explanation but everyone had said did you get the explanation in the mail? I responded, no. This is why I want to speak to someone who knows. I am angry and I told the representative that if they can mail me another copy but it has been six days now but no mail. I have sent and faxed the letter and I have called again asking if someone can answer my questions. I even called my previous mortgagor who is able to help me with my questions but unable to give me a written explanation because it was a closed account to them and that it was already sent to Green Tree.

I am not happy at all with Green Tree and I never even heard of this company until this. The Customer Service is very rude and all they want to know is if I am going to be able to pay for my mortgage or am I going to be late for payment and they were not interested at all with my questions.

I am forced to pay more in my mortgage even after I decreased my home owner's insurance from twelve hundred plus down to $841 per year. I have been paying on time with no late payment. I know someone has to do something about company like this. I will keep on pursuing until I get an answer and explanation to why they did this. The bottom line is I hate Green Tree.

Bank of America sold my mortgage to Green Tree. Green Tree would not honor the bi-weekly direct deposit payment plan that I held with this loan. They knew this when they purchased the loan, this will cost me money over time. They are nothing less then thieves! I look forward to receiving a civil action suit letter in the mail, someday soon. In the interim I will spread the word about them as best as I can.

They are trying to increase my mortgage by $36.70 because the county pays my taxes. I don't have to include that money in my mortgage payment. I'm in a program because I am in a low income bracket. They are threatening to charge me with late fees if I don't pay it. A letter was sent to them stating that the Real Estate Advantage program would be paying my taxes on my home. I would like some qualified person to look into Greentree's corrupt dealing with trying to destroy good people with good mortgage payment history by not dealing with us fairly and trying to take our homes with illegal practices.

I called to inquire about a Home Modification Plan. They said they are not a bank and do not offer Home Modification Plans. I asked them, "What do you do when people are in distress?" Jackie said, "Well, you can go to a bank and try to get the mortgage refinanced." I said, "So you do not offer any way of helping people?" "No," she said, "we are not a bank." I asked her, "Who owns my mortgage?" She said, "We do."

They are not helping mortgagees is contrary to the information posted on their website stating you can call and they will provide ways to help you. This is a very impersonal company that said they will not offer help for people in distress. I have never missed a payment, have owned the property since 2007. She was quick to say that I was three days late, I said I am on automatic and that I thought I had ten days grace. She said she saw that the payment comes in around the 7th of the month.

What I got out of the conversation is that because they are not a bank, they do not have to offer loan modification plans or help to people in distress. However, this is contrary to their website stating that if you call them, they will work with you. Not the case. I have read many other negatives about this company. Who is watching them?

My wife has a loan that is now through Green Tree. I am not on that loan in any way yet they have showed up on my credit report. How can that be? She had to give them permission to talk to me about the loan because she couldn't talk to them anymore, they were so rude. She had been behind on the notes at times but has been caught up. The payments are now "late" if paid 1 day past the due date. How can you have a grace period through your original loan company yet green tree decided not to honor it?

I have had a loan since 1999 that was sold to GT. I have paid over $30,000.00 on a loan for $25,000.00 that I still owe over $23,000.00 on. Why, because if I am 1 day late on my payment, and I have been, the entire amount of my payment goes on interest. Is this legal? You get nowhere with calling these people and they have even changed the amount of my payment at times, haven't figured that one out yet. They have called me at work when told not to. I had one of their "supervisors" call me at work to tell me they could call me anywhere they wanted. I had to get my boss on the phone to tell them it was a business phone, not to call me there. We were not even a month late and they sent someone over to our home stating they were going to foreclose on it. Really, for a payment that was one month behind. At this point, they can have it. The way they do business, you will never pay off your loan because they are making a huge profit off "interest".

I hate this company! They called my house over 10 times on December 30. Four of these calls were from 8:45pm to 8:57pm. That's two minutes between calls! Really?

First call was at 8:45pm, second one was 8:47pm, third was 8:51pm, and the last one was at 8:57pm. Then they continued to call the cell phone after 9pm! I would love to start a class action lawsuit against them. This is just one example of what they have done. They will lie and cheat you out of money. They deposited a post-dated check 2 days before we authorized it, and we ended up with $120 in overdraft fees!

This was not the first time they have done this to us either. Now we will not post-date checks to them, and to them, that means we are refusing to make a payment! Really! And what about the legal fees they add on? What is that? I have documented everything against them within the past 10 years, and I am willing to use it against them in any way I can! I already have lawyers looking into this for me!

Our mortgage was recently sold to Green Tree by BofA. Green Tree is the most horrible company I have ever dealt with. I just received an estimated escrow statement for 2012 and they had my county taxes doubled. When I called to question them and informed them that I had the county tax information and amount in front of me, they had gone as far as to question me and asked if I was sure the paperwork was from the county. The service rep could not help me over the phone and stated I needed to fax the paper work in to Minneapolis. When I questioned the area code for the number, area 480 is located in Phoenix, AZ, the rep stated the escrow department is in Minn. and could not explain why faxing it to Phoenix.

I called a couple of days later to discuss the adjustment after paperwork was faxed and was informed that they doubled the taxes in Arizona. I have a feeling if I had not questioned, they would have just taken an interest free loan for a year. This company is unethical and rude. They will not send paperwork displaying their fees, despite telling they would be forwarded. They do not want to put anything in writing.

FYI, when they asked me for my phone number, I asked them why and they stated to contact me. I stated that since BofA did not have the number and I always pay my mortgage, there was no reason for you to have a number to contact me. I have yet to give them a contact number. I will not be harassed. Rating this company with a 1 star is generous.

I have started a petition on change. Please visit the site and sign the petition about Greentree. My loan was sold by BOA as well. I'm sick about it. I called Fannie Mae and BOA. I'm looking for a new loan (upside down) and I am willing to pay more in interest just to get away from this company. I cannot imagine having to deal with them for the next 25 years. I was told by BOA that "certain loans" that are considered "risky" were sold.

Unbeknownst to me, my "conventional" loan has some type of rating that puts me at a slightly higher risk of foreclosure, which is **. In 4 years, I've never missed a payment. I was also told the rating applies to the self-employed as well. The only reason Greentree gets a star, is because that is the only way I could post. Please, Please sign the petition. I'm thinking that if we band together, we can effect change, on this site as well as with the Federal Trade Commission.

Green Tree is shaking their customers down. My mortgage was sold to them 5 years ago. The company has called me every day regarding a less than $100 payment due on my escrow account, in which I never received a letter stating such a shortage existed. According to my billing statement, I paid the billing amount. However, Green Tree stated they had sent a separate letter regarding the increase about a month ago, which I never received. Furthermore, Mr. Kelly stated "the letter was returned undeliverable". Wait a minute, I've been living here for the past 5 years and received other correspondence from Green Tree without any problem. Now, all of a sudden one letter was returned undeliverable. I asked him why I did not receive a telephone call regarding this issue. Besides, they had been calling me every day and we had been "playing phone tag for 2 plus weeks".

I'm not going to bore you with the entire story, but Mr. Kelly and several other people I've spoken with at Green Tree have been very unprofessional. Mr. Kelly even stated that no one will refinance me with my "upside down mortgage". He even told me how I should set-up an automated payment and attempted to speak to me in a tone as if I was stupid or less than a knowledgeable person.

In conclusion, Green Tree threatens you with "I am going to report you to the credit bureau." And they have absolutely no desire to work with you in resolving simple issues, such as better communication with the customer and searching for better solutions, rather than treating you as if they're doing you a favor. I will send a letter to Keith Anderson, the president of Green Tree. His mailing address is: **, fax number: **. Wow, St. Peter Street! How ironic is that!

I can't even think what star is worse than one? I hate Greentree. They are so rude over the phone. They already know its you calling by the phone number. I called, and they put me on hold. Someone else called a "supervisor" picks up, and starts threatening foreclosure on late payments. The way they scream at people, and try to insult them is incredibly stupid. Yes we all have a due date on payments when they need to be made, but Greentree must really be poor, because they need their money right away.

We tried to apply for the mortgage loan program, where they lower down the monthly payments. It took them over a month to send the ** application. We kept calling them, and they would continue to tell us that "it was in the mail". When we did finally receive it and sent it back, they never got back to us.

Thanks, B of A. Our first payment is due 1st January and already calls have started at my husband's work. Greentree had even called our home insurance and tried to tell them lies to get info from them. What the ***? We have never been late in 10 years and now we have to deal with these scumbags. Why is nothing being done about this company? Bank of America should be ashamed. I'm closing all my family's accounts. We will not deal with liars and scum anymore.

You people need to read your contract! Not one place does it say a grace period! You have a due date, it's called a due date for a reason, that's when it's due! You do have a time period after the due date when your late fee would be assessed to the account, but that's not another due date. You get one due date and that's what Green Tree goes by. If your payments are not received by the due date, when you receive your billing statement, chances are it's going to show a past due amount.

For everyone that misses Bank of America, you seriously don't know how horrible they are, why do you think Fannie Mae and Freddie Mac decided to move your loans to Green Tree? They know what their doing! Bank of America, doesn't pay your taxes and insurance and PMI on time, they wont tell you when you have late fees until the end of the loan, or when it comes to a new company, which is why you all hate Green Tree, because you think its them that are applying the late fees. Well, it's not!

Everyone should have to take a class before they receive a mortgage, you all just get so excited, "Oh, free money." Your signing your name to a legal document, why wouldn't you know that contract up and down front to back? Half of you probably don't even know the interest type on your lone, actuarial or simple? Exactly.

Green Tree will call as early as the 2nd day after the due date, because in all honesty, that's a past due payment.

I called to tell them that when they call, I answer the phone and no one is there. So I thought there was something wrong with their call service. The customer service lady tells me that my payment is late and she wants me to pay my payment. Well, I already made an agreement with my case worker and all I wanted to do is tell her their phone service was messed up, so she started to get very rude with me. If that's the way you guys treat people, I don't know how or why you're still in business. Oh, and another thing, how can you call me and tell me I'm late with my payment on the first of the month and demand a payment that's just not right? Wow, you make me rate GT minus five stars.

I give Greentree one star with hesitancy. It happens that B of A sold only one of the two home loans we have with them to Greentree. Is it a coincidence that B of A kept the loan which is above water and ditched the underwater loan to Greentree (since both are current and no payments have ever been missed)? To add insult to injury, Greentree prints "this is an attempt to collect a debt" on our primary residence's mortgage statements. It makes me feel less like we are paying to live in our home (traditional) and more like we are paying Greentree to keep their heads above water (criminal). I want to know how it is morally okay for big banks like B of A to 'cut their losses' while the average tax paying citizen risks losing their credit score and worse if they wrangle out of upside down homes via foreclosures and short sales and the like.

Ours is a Fannie Mae loan. We are not eligible for the government sponsored refinance as the appraisal was declined. I wonder if Greentree, by categorizing our mortgage payment as a "debt ...collection" has essentially flagged our investment, our primary residence, as insolvent?

My overall experience is horrible! My mortgage was transferred to them in November 2011 from Bank of America. The customer service representatives are rude and unprofessional. Their bullying tactics are inappropriate. In addition, my monthly bills have an added fee of $125. I called a Corporate Advance Balance, which I do not understand. I pray that I am able to refinance with another company!

Greentree delays our payment at the payment center and so the company can take most of your monthly payment and apply it to interest instead of the principle. This makes them rich at the customer's expense. At the rate that they take advantage and misappropriate customer's monthly payments, I will never pay off this loan. Someone must do something about these unfair and illegal practices by Greentree. Where are our agencies that protect us from crooks like Greentree?

Rating is really -0. My Bank of America mortgage too was sold to Greentree. All paperwork I received stated effective 1/1/12, so when BOA sent me my December statement I sent the payment to them. Then the phone calls from Greentree started. When I explained what happened, I got the impression the rep. thought I was lying. I gave her the check#, amount and date mailed. She then said payments were sent to BOA and would be forwarded. Okay, fine. Today, I get another call from Greentree telling me I short paid by $200. I pulled out my check book and told the rep "no" the check was for xxx. He snickered and said, "No, you still owe $200." I pulled the cashed check up online and sure enough Greentree did not cash the check for the full amount. I'm currently going to look for another lender. I'm not getting a good feeling about Greentree at all!

My husband and I have recently had a homeowners insurance claim. Our pool was damaged. My husband paid cash for this pool 6 years ago and bought our home 13 years ago. Our insurance co. issued a check to us for the depreciated amount of the pool with Greentree also listed on this check. We were advised that we needed to contact Greentree for endorsement.

In doing so, a lady "tells me", not explaining, that we need to endorse this check and mail it to them. I explained that it would not happen, that they have nothing to do with our homeowners and the pool financed with our home. She then tells me that the check has to be mailed and endorsed by myself and my husband. Once they receive the check, they would handle this the way they saw fit. She informed me that if we did not replace out pool that they would put this Insurance check towards the principle of our loan.

These people are rude, liars and we intend on seeking an attorney. Our pool has nothing to do with our home. We will be refinancing this home with a better mortgage company. After reading these reviews and other complaints about this same issue, I am astonished at how they are even still in business.

It hardly seems worth adding to the pile, but here it goes. It is an interest only loan and a second that was transferred over to Greentree from B of A sometime last year. Until someone decides we are free to refinance, I am stuck paying these jackals a pure profit payment. I will take my grace period without the daily phone calls, thank you very much. The last message asked "for me to confirm the vacancy on my residence". Nice trick!

Do you honestly think you will; (A) seizing house that you have a second lien on, (B) be paid up to date. If you took all that money you spend on "customer service reps" to update your web server, you might get more timely payments by waving the $12 'service fee' for paying online. Not that I'm picking up the phone these days, but calls have come in from Montana, California, Texas and Florida - they're all Greentree.

Oh, my God, BOA sold this company my loan. On the 3rd they call me to ask if we made a payment. Our loan is not due till the 15th. We have always made our payments online. It resolves the same day. This company, well, they can't do that. Ok, so we mail them a check. 3 weeks later it clears. We get a call telling us that our payment amount was short $36. But we have paid the same amount for the last 2 years. So we asked why. They can't tell us. But if we don't make the $3600 payment today, we will get late fees. Oh, and they can only take a check by phone and they charged me $12.00 to make the damn payment. To save myself the trouble we make the payment.

But the more I think about this the more it gets to me. You can't tell me anything about my loan. Not if my insurance has been paid, not why we had an increase, not even why it took you 3 weeks to clear our check. The people on the phone treated us like we were 6 months behind or something. All they cared about was getting extra money without even being able to tell us why it went up. The first guy who called us tells us the payment is due on the 1st and a late payment fee hits on the 15th. The 2nd said it's due on the 15th with a late payment fee on the 30th. So I have no idea when the payment is now due. Have I mentioned that I've never been late in the 2 plus years I've paid for this house?

Someone needs to look into this company and fast. I need to know who to write about this because Greentree will not listen. There is no question in my mind that they are a slime ball of a company. I'm sure their threats work on many people. I've already blocked there phone numbers on my cell and work phones. I will be looking to refinance my loan just to get away from these crazy people. I have lost all control of my loan, my escrow payments, and it seems they can raise my loan amount at any time without notice or reason. I am in a fixed loan for God's sake. Why are you making me rate this company with a 1? They are not worth near that much!

I had no idea anyone conducts a business like this. The bullying, abusive people I have had to talk to at this company should not be allowed to be in the mortgage business. Now after seeing this website, I see that it is the company policy and practice to harass, scream, bully, and threaten people. They wrongfully locked me out of my house and hired another crook, a lawyer at South and ASsociates without any legal authority regarding my home. I am making a bar complaint about the lawyer but someone needs to stop this company's practices.

Green Tree are liars. I was forced to pick at least a star, but in actuality, they don't deserve any. To say their customer service is horrible, would be an understatement. They are worse than bookies and/or the mafia. They rejected my mortgage payment. When asked why, they stated I was $0.39 short. Are you kidding me? They proceeded to tell me that Fannie Mae owns my mortgage, and that Fannie Mae won't accept the payment, unless it is in full. They made me put the $0.39 on a credit card, because they don't do debit cards. I asked why I wasn't informed that Fannie Mae brought my mortgage, they said they sent a letter. I never received it, and asked for it to be resent . They never did.

I contacted Fannie Mae. To my surprise, they do not own my mortgage. I checked Green Tree's licensing. Fannie Mae is not listed. I asked Green tree to work with me, as to moving my due date to a later date, because of my pay situation. They claimed they couldn't. They are harassing me. I get more calls from them during the day, threatening me of foreclosure, than from my husband. Excuse me, I have never defaulted, so go ahead and try, we'll see what you will get out of that one. If you don't want to work with me, then I will not be picking up the phone to hear you tell me to pay my mortgage. I love how they tell you, we haven't received your mortgage, make a payment now over the phone.

No, I sent them a check, it's not my fault they are still in the 50's and do not have ways that we can pay online, or over the phone, without your ridiculous charges. So now, you have to wait. Besides, are you going to reimburse me the $35 the bank will charge me to stop payment? Their lies and rudeness are beyond disturbing. I am a very religious person, and I pray that Green Tree will go out of business, and that the people working for them, although they might be innocent and just following protocol, will find employment in a place where, they are forced to treat people like human beings and with respect.

BOA's failure to transfer account information correctly and completely to Greentree resulted abusive and harassing phone calls from Greentree collectors. My mortgage payments are automatic withdrawal from my bank account. So this are the issues:

1. BOA did not notify Greentree or Greentree did not implement their payment schedule. 2. Greentree did not notify me of non-receipt of allocated funds.

I see that rudeness and gangsterism is standard operating practice of Greentree and BOA. Maybe in future dealings, we should record our conversations with Greentree and notify them that you are so doing and also contact our corrupt representatives in Congress and ask them to act.

This is the worst company that I have ever dealt with. Bank of America transferred the service rights to Green Tree in November. BOA never notified me that my Mortgage has been transferred to this entity. They tried to change the terms o my loan note. My mortgage is due on the 1st of every month and followed by 15 days grace period before a late fee can be assessed. Green Tree registered the 15th of every month as being the last day after a late fee is assessed. When I called get GT to rectify, two "managers" could not understand that 15 days after the 1st would yield the 16th of every month; meaning that bindingly a late would be assessed on the 17th of the month if a payment is not made on the 16th. Basically, GT was robbing me of a 1 day in the grace period for payment. How many people they have done that too?

In addition, they would call me non-stop for payment even though I am still with my grace period to make my payment. Please note that I have never been late on my mortgage for the 6 years since its inception/origination. They would raise their voice at me as if that's going to make.

Did BOA choose GT to act as a "mortgage collection agent?" Logically, what can GT do for BOA that BOA could not do for itself? Bank of America seems to went to GT because of GT's bully reputation. In fact, BOA is still my mortgagor, GT is simply the servicor.

My mortgage loan was just sold to GreenTree from BofA. I called GreenTree to make the payment over the phone since the payment didn't transfer correctly between GreenTree and BofA. GreenTree was unable to process a payment by Visa Debit, Discover or American Express. While they were quick to add on a $12 processing fee for no reason, it's very frustrating they cannot accept any modern payment forms.

GreenTree is the worst company I have ever dealt with. Our BOA second mortgage was transferred to them in the spring of 2011 and it has been hell ever since. We constantly get calls beginning after the first of the month to inquire about our payment. They call my work, my husband's work, our cell phones and most recently have added my mother in law to their roster. I get paid twice monthly and have told them repeatedly that the payment will most likely never be there by the first of the month, but usually always by the 15th as I don't want to pay a late fee on a low $150 mortgage payment.

They constantly harass you and I don't get it. I am going to pay the thing when I want to and they can kiss it. They treat me like I am some delinquent when they can see I have always paid the thing every month, and if I have a grace period without a penalty then I will continue to use it, so whatever. They don't offer me online payments or phone payments without a service fee so they can sit there and wait for my check. At this point, I just ignore their calls, which come up to three times a day and on weekends. I will try my hardest to get our loan moved to another place and if I ever have my main mortgage switched to them, I will die. They are absolutely, positively the worst.

I spoke with a Greentree service agent via phone on behalf of a friend who was having difficulty explaining her problem due to a language barrier. Her problem stemmed from Greentree debiting her bank account twice for the same payment, leaving her with insufficient funds in her account. In attempting to have the problem corrected, I encountered a very hostile and rude woman masquerading as a customer service agent. She refused to give me her name when I asked her and she claimed she could not tell the difference between my Texas accent and my friend's heavy Vietnamese accent.

This woman would have to be an idiot not to understand the difference. Judging by the comments listed here, I guess there is no concern on the part of Greentree management, or personnel changes would be imminent. Due to total disregard of customer financial well-being by Greentree, my friend had insufficient fund charges levied against her by her bank, and apparently no way to resolve it by calling customer service. This company needs to be put out of business, sooner rather than later.

I received a statement in the mail that stated that I had a past due amount on my mortgage. I requested a replacement and was told that a 3rd party servicer creates the statements and that it is not possible. Today's technology, anything is possible, especially printing a corrected statement. BOA, you really messed your clients up sending them to a "trailer park" firm like Greentree. Obviously, you did not do your homework and blew us off! Well I believe it is time BOA and Greentree get there due. May the consumer fight begin!

Customer Service is completely rude and inept. They ask no questions and treat borrowers like thieves. I have never been treated with such disrespect in my life. They do not take time to listen to what you are requesting. They transfer you, if you don't do what they want, to a "floor supervisor" and if you do not agree to their demands, they refuse your payment. Thank you, Greentree. It's been such a great three months having you as my "servicer". Really? Take a class in dealing with customers. Being nice isn't being weak. People trying to make their payments work in their cash flow should not be treated like dirt, especially when the payment would be on time.

This company is in the business of harassment and foreclosure. They are incompetent, rude and should not be dealt with. Phone and letter harassment. I thought B of A was bad, but I would gladly take them back. If you need a loan, go anywhere but Green Tree.

Greentree acquired my loan in November from Bank of America (BofA). At the same time I had received letters from BofA that I had a lapse in my insurance, which I didn't have. I did change insurance companies in August, but I didn't have any issues at that time and my insurance never lapsed. I received a letter from BofA that states my insurance didn't lapse and they are refunding my money. Greentree is not abiding by that and is trying to charge me for their insurance coverage.

I want to check my escrow statement, but they aren't being sent to me and they aren't available online. In the meantime they are refusing to pay the bill on the insurance that I do have. If they don't get "proof" by the end of the year that I have insurance, they will charge me for their insurance. And if they continue to refuse to pay my insurance company, my insurance could be cancelled.

After calling Greentree back to discuss my overdue payment, I was basically called a liar and yelled at by an employee in the "customer service" department named Alicia. She gave me no chance to explain and transferred me to her supervisor who continued to give me the shake down. I am so tired of dealing with these people.

On 12/13/2011 at 6:30 PM, we received a phone call from Green Tree Finance and the representative asked bluntly if we'd sent our payment. When we replied that we had not, the next question he asked was, "Why mot? " My wife politely replied because we had been busy with Christmas shopping and had not found the time. Then the "service rep" on the other end stated that we had better get it in the mail the next day. I have been in customer service positions over the years, and am currently working as a help desk analyst for a computer firm; and in all my years, this type of behavior was frowned upon and that we were to treat our clients and customers with dignity. Nothing about this company dictates that they treat anyone with compassion or dignity and worst of all, this is evidently the first of more harassing phone calls from this company judging from other responses on this board.

Mortgage sold by BOA to Greentree. Greentree is the armpit of the world in the mortgage industry. They are totally inept on all levels and very consumer adverse. Thanks BOA: to match your bold move, I have moved my credit card balances from you to Citi just because I can. Greentree can shove it. I'm working with Chase to move my mortgage to them. Even my daughter, who's been in the real estate market for years now, clearly tells me Greentree is one of the most difficult institutions to work with and one held in high disdain within her industry due to their lack of a moral compass and business acumen. Basically, they suck.

What a horrible company to deal with. I'm trying to figure out why my mortgage payment has went up a great deal and how come last month's payment wasn't processed. How could a company this big not be open 24 hours a day? I work two jobs and can't call them during the day. I will call them Sunday to talk with them. Oh wait, they are not open Sunday. How come I can see my breakdown for my escrow account? I was able to do that with BOA. Are they trying to keep this a secret from me? Good luck to who ever deals with them. I'm also thinking of giving them ** with along with my loan.

I will not even give Greentree a "1". I have had problems since my loan was sold 3 months ago. I pay them and then I get a bill for late charges, even though the payment has cleared my bank. My November payment was never posted even though they received it on the 10th. I just received a late payment bill for November and they say they are a debt collector. I am calling them tomorrow and paying my December payment. I need to refinance and am very concerned that my credit rating is being affected. Please advise.

Greentree is causing us so much stress. I can't sleep at night due to the stress of my husband losing is job after 12 years. We called the company in advance as soon as we were aware of a potential lay off. They told us we do not do loan modifications. When he did get laid off we called again. They said they could offer a two-month deferral, but since we were current on our payments we would have to call back after 30 days. I returned the call after the 30 days. They asked me some questions about my finances and told me to call back in a few days. We tried calling and left messages and nobody returned our calls. Then today we got a hold of them and they said the person we had been working with was no longer employed by them. So basically the paper work got messed up. The supervisor was rude and didn't want to work with us. They then told us we have to make another payment to start the process all over again.

Danger: Greentree Financial sucks! Thank you BOA for selling me out! I have owned my home for a little over 4 years now. I have never had a late payment. So far, Greentree has called me every month several times to make sure I was going to make my payment. I told them they would get their money and to stop calling me. The lady I spoke with told me there was no way to stop the calls. This company is known for lending to mobile homes and manufactured homes. Do they normally deal with pawn quality people? Bank of America should have sold my loan to the mafia. I would rather deal with them. Honestly, if Greentree calls me up one more time asking for my mortgage payment, I might just stop paying all together. My house is worth $100k less than what I paid. I have an 80/20. Washington state law protects me from the 80, which means Greentree will get stuck with the entire bill. They deserve it! Greentree, if you guys are reading this, you suck! Rot in ** you filthy, mafia like, money grubbing, dirty rat bastards!

My rating for this company is below zero. This is a company from hell. They have rude staff and even worst supervisors. They have taken over 2 months to go through a subordination process for me. Bank of America likes to sell loans to them and avoid foreclosure on their books due to the tax payer money they received from our government to help the people. Bank of America used the tax payer money for their benefit and then turned these loans to their sister to make more money. Bank of America is now running a foreclosure business. I guess foreclosure looks bad on the bank and this is a company they can push their problems to. I do not want to foreclose. I want to keep my property and refinance but since Bank of American label it as a bad loan, they send it to their sister company Green Tree for further investment from the poor. Bank of America does not want to tell you that this is part of their company but I know how they're trying to make money out of everyone who is already in trouble due to the property values.

Bank of America sells these loans and do not send out any communication. I had to find out afterwards when I went to make my payment. Green Tree holds on to the loan until they can come and take over your house since it's part of their plan. They make the refinancing process almost impossible. My new lender is ready to close on my loan but Green Tree wants to drag the process for months so my new lender walks away and I am stuck with them again, part of their money-making machine for Bank of America after forced foreclosure.

My lender complained about them and no one is doing anything to fix it. I worked with Erica **, who is the subordination staff, and her supervisor Stephanie **, who is of no help. Stephanie is worst than Erica. Erica tries to be polite after I ensure her that my frustration is at the process and not her and during the first few times Erica put me on hold for 15 minutes after I complained. I called back and got someone else but it was the same process. I feel the subordination department is run by one person. And there's no Erica and Stephanie. There is no one to complain to in Green Tree to get anything done. Actually, nothing gets done until they come and take over your house to make more money.

My 74-year old mom just told me about her sad experience with a customer service rep! What a jerk. Good news for him was he was on a phone and not in front of her! After reading some of the other complaints, it seems as though GreenTree has no customer service! If they don't know how to talk, treat or deal with a Christian senior lady, how will they ever deal with the rest of the world? Good for him I wasn't there. Jerks like him are worth the drive to go find and bust him in the mouth!

After my mortgage was sold to Green Tree by Bank of America, it suddenly started taking up to 15 days for my checks to clear, even though other checks mailed at the same time to others were cleared in 4 - 6 days. Green Tree's rude employees would call and harass me every single day. One payment was actually subjected to a late fee because it took over 2 weeks to process. This seems contrived. Once I began registering my payment with a return confirmation, the checks miraculously cleared in 5 days.

This company is awful, with extremely rude employees and lack of customer service. I called 3 times only to wait on hold for an extended period of time. I finally reached someone about my complaint about the $12.00 fee for payments made online (that is per loan and I have 2 loans). They just told me, "That's the way we've always done it for 14 years due to a third party, so you are out of luck and will have to deal with it if you're planning to pay on-line." I also told them I was not pleased with the lack of service over the phone and wished not to have a mortgage with them and would like to switch companies if possible. From there I was advised I was stuck with Green Tree and could only refinance to avoid paying my mortgage to them.

When I asked to speak to a supervisor, I was told in these exact words, "The issue you have is not important enough to speak to a supervisor. Therefore, I can attempt to transfer you, but you will likely be hung-up on." Is that acceptable? That's not at all professional and where is the concern for customers anymore?! How is it legal for banks to toss people and their mortgages around like this? This company is very rude and I don't want any of my money going to them. Where is the proper help when you need it?

Mortgage was sold to Greentree by Bank of America. Greentree is closed during their posted opened hours, and have not taken payments automatically out of my account. Their email system is down and phone system is down for routine maintenance. The problem is they are doing routine server maintenance a day earlier than the posted time with no notification.

I would avoid doing business with Greentree as they appear to be very disorganized with no communication between their IT department, management, and customer service department. It is apparent that customers are not the priority.

The Bank Of America told me that they had transferred approximately 400,000 loans and it would take 90 days for Greentree to receive the payment that would be backdated to when BofA received it. Greentree says that if they didn't get the payment made to BofA before 30 days, they will make a 30-day late report on my credit. Who is telling the truth? What Greentree is doing is blackmailing us to pay the 12.00 fee. If they get the 12.00 from only 1/4 of the BofA loans, that's 1 million 200. I had the misfortune to get Raymond on the phone, so yes, I experienced their "relationship that works" treatment. When I asked him if I could make both Nov. and Dec. payments on the statements due date of 12/1, he said yes but that he would report it 30 days late.

When I said that in that case the answer should be no, he started yelling at me saying that he didn't care about me or my credit. He wouldn't let me talk and he hung up on me. Before calling back to complain to a supervisor, I called BofA to make sure what Greentree was saying was true. When I called Greentree back, I got Raymond again and he hung up on me again. When I called back on the weekend, I talked to Emanuel (he actually sounds like Raymond) and decided that neither BofA or Greentree are going to care about me. My good credit is more important than to give in to their blackmail and pay the November payment on the phone, but because of their problems (he said my problems) he waived the fee.

Like many others here, I was transferred from Bank of America to Green Tree. The very first time I called customer service, I was treated rudely by Raymond **. He was extremely condescending and unprofessional. After reading these review and others on the internet, I am really concerned about finding another lender right away. I told him he was being rude and explained why. He defended himself, raised his voice to me and he still had that condescending tone, so I hung up on him.

Dang! I was quiet about my issues with Greet Tree because I thought I was the only one with the issues. Most of the same issues from harassing phone calls to both personal and work phone! Then missed and inconsistent information presented to me both via phone and via letters. When trying to straight them out, it comes down to being called rude, impatient, and told, "Oh yes, you will have to do that!" I could easily file a complaint about every singly contact I ever had (or not) with the company and its representative. Needless to say, I just got off the phone and still hot from that. What a rude customer service, which by the way, answered the phone after I had to wait long time on hold, 3rd time today!

I am not behind on my loan. I was neither with Bank of America nor with Greentree. But when my loan was transferred, they sent me a letter telling me what my first payment to them was going to be and where to mail it. I mailed that amount and then started getting collections calls because that was not the correct amount. Their customer service is awful and their website is horrible! I hate them!

The people were immediately rude after taking over our loan. Curt, unprofessional, and one man even called me a liar. We had a buyer for the home but Greentree refused to give terms for releasing the lien, or even to say yes or no to an offer. They continued to call and put my wife in tears while I was at work, until eight months later, when they finally gave their terms. They said our account would go into collections if we didn't meet the terms in three weeks.

Two buyers offering the listed price of the home walked while Greentree wasted that time, and now the first mortgage has foreclosed on the home. Now Greentree says they will not work with us and they are coming after us for the full amount of the money with no chance of payments.

Are they getting paid through a government program? Why else would a company have no interest in working with the customers?

Like many other folks on this website, my husband and I were transferred from Bank of America. We were always on time, an ideal customer. Since we have been transferred, I have had to make 3 mortgage payments in 2 months, in order to keep my account current. On my statement, it states that they are a debt collector, and not a home mortgage service provider. Each payment or letter that I have sent, I have had to state that all copies are in records for an attorney (which they are).

This company has caused me nothing but problems. Although, I have not yet received phone calls from them. I have had nothing but emotional duress from the logistical balancing act, that I have had to do with company. I have never heard of a company charging a $12.00 convenience fee to pay a bill on time? How is this legal? I was seriously intending to keep this house, but I am really thinking hard about walking away from it in 2 years or so.

It is just not worth the ** that they put you through, and yes, I also feel like they are ruining my credit score, by saying my home loan is a debt that has to be collected, rather than what it is, a home loan. In the meantime, I will continue to collect my information, and keep my other hand on a phone for my attorney.

The only thing that has worked so far is, to be just as nasty as they are to us. Know your rights and keep everything legal, and yes, I plan on joining a class action lawsuit. Everything that we do and send them, is kept for legal purposes. I fully expect to sue them for this house, in the future. The truly sad part about this is that the government has done nothing to step in, and stop this. They are so busy to interfere with everything else, but why not this open fraud and abuse of consumers. It is truly sad.

They are the rudest, liars I have ever come across. They make up phone calls that never existed, say that I said things that were never said, sent people to my home stalking us and taking pictures and when I called them about this matter letting them know that I felt like I was being stalked, Green Tree described my home to me and said that they wanted our home and that they are taking steps to get it. They have also abused their one time authorization to take a payment from my bank account for my mortgage payment in Oct. 2011. They not only took out one but took out two. After I called them on Oct. 25, 2011 to let them know that I could not make the second payment on the 27th of October 2011, that I could only make the one payment that they had already received on the 12th of October 2011 and that I could make another payment on the 7th of November 2011, he told me that that wasn't good enough. Asked if my husband was home, "I need to talk to him." I told him no. He said that he would have to default on the loan and hung up. I now record every phone call with them and have had to put a stop payment on them at the bank.

This company has been a nightmare since they bought my mortgage in January 2011. They call every day looking for their payment. My husband gets paid bi-weekly, so I make my payment on the 15th every month. They tell me, "We are running out of time". Out of time for what? Is my payment going to bring down your bank? Now they sent me a statement and my payment is $82 higher! I questioned it, no answer, and now I can not see my statements online.

They suck! I want to sue this bank. They can not be trusted and I have no idea why my bank sold me, other than they got their money from a government bailout and didn't need my money anymore.

My mortgage was sold to Greentree Finance after several years with B of A. They sent the letters notifying me to the address on the mortgage which is a rental property. 2 weeks later, I start getting calls about my missed payment and told them I would send in the payment the next day. They continued to call everyday, even telling me it may take 10 days to process. I told them it was sent and to please stop calling.

They are extremely rude on the phone and threatened to damage my credit if they didn't have it processed in 30 days. I never missed a payment on the history of this mortgage and tired of being harassed.

We had a mortgage sold from BOA. Then, my husband became unemployed. We are having difficulties financially and are a little behind. They are constantly calling every day and asking for current and following month's payment in advance. They are now threatening foreclosure and we are only late one month. I know this is illegal. We need to band together on this and get them.

Over a year ago, GreenTree informed us of our final payment. We sent it out, and they received payment. Then GreenTree claimed insurance was owed to prior loan company. After showing proof of payment, the new claim from GreenTree is that we took out a second mortgage. We have received no correspondence from GreenTree in over six (6) months, yet they claim we owe.

We were reported to credit bureaus by GreenTree in November 2010. We informed GreenTree of the dispute in October 10. They were helpful first, then gave is the runaround, now nothing. After 17 years of payments, we would like our deed. Our credit is ruined, my husband is having back surgery and I just want to be able to get a bed. I am really fed up.

What part of Hades were these people born from? I have all of the same symptoms that I have read on this site. It is crazy. Where is some oversight? I would definitely go for a Lawsuit (any kind at this point). Someone please help us.

Horrible company! It's very sad that we the persons who chose to purchase a home through our banks had our mortgages sold to this despicable company without our consent. They have made our lives a living hell for the past 2 years with their constant calls and harassment over payments not even considered late in the real world. After countless calls, trying to get paperwork on modifying our mortgage, we simply gave up. Greentree will not sign off on a short sale, they told us that we will be removed from the property via foreclosure. Thanks Greentree for kicking families out of their homes, who by the way can now afford their home but you won't take our payments because we were late by your standards twice! Sad.

Four months ago I had my mortgage sold to Green Tree from Bank of America. For the last 7 years, I have been directly paying the taxes and insurance on my property. In August 2011, I received a letter from Green Tree saying that they were my new mortgage company and also an escrow has been added to my mortgage account. Since that day I have been talking over the phone to many people from Bank of America and from Green Tree Servicing (back and forth, like a ping pong ball). I have also faxed them letters asking to please remove the escrow from my mortgage account that has been added by mistake by Green Tree Servicing. On 11/14/11, I had the opportunity to be on a 3-way conference call with a supervisor of Bank of America by the name of Annie and supervisor Amber from Green Tree.

Annie told Amber that when Bank of America transferred the account to Green Tree there was no escrow on my mortgage account and Amber from Green Tree verified the information in the system and confirmed that the escrow was added to my mortgage by mistake. It looks like Green Tree does not want to fix the mistake made on their end and continue to advise me to wait until they evaluate my file. In the interim, they keep sending invoices for amounts in excess $3,000 past due and notice of intent to foreclose. I want to be able to see my mortgage invoice with the correct information: without the escrow and reflecting all payments that I have been sending for the past four months.

On November 14, 20011, I mailed a check from Orlando, FL to the Tampa office and as of today, November 21, 2011, they have not received my check. I spoke to the post office personnel who indicated that it should only take 2 days for delivery. I want results. I'm tired of suffering. I'm tired of stress caused by this mess. I'm tired of making phone calls and talking to so many people. I'm tired of getting all your letters with incorrect information. If this mistake was made by Green Tree and they are not willing to fix it, I will have to stop making the payments on my mortgage. I really don't want to lose my house, but it looks like banks are forcing home owners to lose their properties.

It would be below zero! My loan was with Wachovia bank and it was sold four times. This last time it went to Greentree! They are rude, mean, criminals. I was bought out in January and It was hell everyday of every month with them. They try to lie and use scare tactics. Well, I told them that I would get away from them. I did as of 11/18/11 I went with my credit union that doesn't sell it's loans to anyone. I hope that all of you can get loans elsewhere. I do believe that leaving them is the only way us as consumers can put them out of business. Good luck to all.

If I could give this company zero stars, I would rate them for a zero. My second mortgage was sold to Greentree by Bank of America. I have an auto-draft on the first of every month with a payment to Greentree. The payment is drafted out of my checking account within two days of the first. Greentree is sending me late notices with fees attached that are post marked the third of the month. There is no late charges on a mortgage until after the 15th. Yet I get letters and phone calls every month saying my account is past due even though a payment to Greentree has never been late.

I have complained about this discrepancy every single month. No one will start an autodraft over the phone and no one mails me the form I ask for in order to start the process. Today I was referred to the website to start an autodraft. The website will not let me start an autodraft because it states my account is past due! Today is 11/18/2011. My payment drafted out of my checking account on 11/9/2011, 9 days! Are you kidding me? My bank tells me this is electronically processed, not mailed. There is no need for a nine-day wait.

Now I have to wait until Greentree figures out what is going on so I can use the ** website to set up payments. I am ready to get a loan for a higher interest rate just to not deal with this company any longer. Terrible.

My wife and I purchased a new home putting one third $90,000 down. My wife died one year after moving in. Her income qualified us for the loan. I contacted green tree and believed we had a deal. I was to pay a reduced rate for five years. One I could afford. Now after paying the mortgage for a year, I am having my payments returned. Green tree is refusing to honor our mortgage relief.

Green tree now states that they never made the agreement and will foreclose. The value of the home has diminished. I owe 250,000 and it could not be sold for that. My children and I will lose all we've invested and become homeless.

I am repeatedly getting telephone calls from Greentree, saying someone, who has a mortgage with them, gave my information as a point of contact. I do know their client, but run a bail bond company, and do not run a message service. Their mortgage clients have had a hard time with Greentree. Actually, they had not given my company's telephone number, to Greentree, the wife's ex-husband's new wife did.

She is a drug-addled witch who loves to stir up trouble, and knowing they knew me, decided to give my work info to Greentree to complicate matters. When their very evasive agents called, I explain that I am a bail bond company, not a message service, and will not answer their questions. When I asked to speak to their supervisor, they hung up. When I requested removal of my company's info from their calling list, they assured me they will, but do not.

This is a very unethical company, and I hope future prospective clients read these complaints, and realize they do not need these fools to deal with for a loan. Telephone numbers are almost impossible to find for these people, and supervisors are incompetent.

The same as most folks here, only I contacted the BBB and filed a complaint requesting they be fined for unethical business practice. I would like to start a class action law suit against this company. They increased my payment stating I was short also. However, I proved that is not the case and am already paying a cushion. I too had been harassed daily, I threatened them with harassment charges. When they called, they tried their strong arm tactics with me. Well, they met their match. I will do whatever it takes to get this company's antics brought to light and hopefully someone who can actually do something about it will take notice.

I have left two previous posts regarding Greentree stating I did not have insurance, when I did. had my insurance agent send over proof of insurance. When my agent tried to call them to ask if they could verify that they had received the information, Greentree refused to speak to her, or answer her question. So despite my providing proof of insurance, and both myself, and my insurance agent trying on numerous occasions to clear this up, Greentree sent me a statement today showing they had applied their own $700 insurance premium to my mortgage!

This is just wrong,and illegal, at this point. I am not in violation of the contract. I have insurance on my home and always have. Worst still, they have backdated their own insurance to September! I am at a loss. I have now submitted a complaint with FTC (which I strongly encourage all of you to do), and I will have to approach an attorney tomorrow, as it seems Greentree feel they are above the law, and can just steal money from their customers.

I also sent the link to this page to CNN and HLN in the hopes that they might realize, that something fraudulent is going on here, that warrants further investigation. There is an alarming amount of serious complaints against this company, over the past 2-3 months alone. If all of us submitted complaints to FTC, OTC, Attorney General, BBB, it must, at some time, get this appalling excuse of a corporation under the magnifying glass. They need to be exposed and they need to be put out of business. I am contacting an attorney, and I won't be the first person to sue.

This company harnesses you 27 times a day. I had sent a payment early because I was going to be out of town. I called and they thought it was on my principal. They said that it was taken care of. I made my Nov. payment on the 1st and they started calling. So when I called back, they said I hadn't made my October payment, which was supposed to already have been taken care of (that was the payment I had made early). It's the worst mortgage company I have ever dealt with. Why did Countywide sell me? I would never suggest them to anyone. I told them I was taping them and they said I didn't have the right. I want to sue them. Harassment is harassment. We need to do a class action suit on such a horrible business.

I too had my mortgage sold from BOA to GreenTree. My first experience was them calling me every day telling me that my payment was late when in fact I had already paid it. Then they called me everyday telling me I was short $14. Apparently when the mortgage was sold, BOA did a recalculation and raised my payment. Fine. But I couldn't pay it online nor over the phone without a fee. Craziness, so I sent them a check. Now, GreenTree has raised my payments by $45 a month saying that they are requiring a "cushion" in my escrow account! I have called customer service and their answer is "because we can." Really!

That is the answer I got. I find it very difficult to believe especially since when I was with BOA and my escrow account had extra funds in it, they told me that was against the law to have excess funds in my escrow and they sent me a check! We cannot talk to the Escrow Department. You can only fax them information and they do not reply nor acknowledge that they are doing anything (Believe me getting that fax number was like pulling teeth!). In fact, speaking of the Escow Department, I had looked up my taxes which were not paid on time and had to talk to several people at the county and GreenTree Customer service in order to get it paid! What is this company doing to us! They are thieves and liars! I cannot stress enough that this company needs to go!

This company has been a pain for me for years. I have been threatened, cursed at, berated, and I could go on, and on. They will never stop. I am just resigned to the fact that nobody cares. They lie, attempt to take money from my account without permission, causing bank fees, that if I am having trouble paying my mortgage, I definitely cannot afford. I am the only income in my household, and they did a modification for me, and took a whopping $85.00 off my payment, but I am commissioned, and not all checks are great, and they go by checks for 1 month's worth of pay, which doesn't really show my true income.

They have told me (being 1 month behind) that they hope, I have some place to go this weekend because they will be there to take my house. It is never ending. I work in collections, and would never treat my customers like this. I just hope, with all of these B of A people getting transferred to them, that someone will finally do something about it. I will not hold my breath though. I would like to see them out of business, sanctioned, or something that will help the people.

My loan was sold to Green Tree Servicing by Bank of America, I tried to change my insurance policy to a cheaper policy. They have refused to allow me to change policy holder, yet have collected my insurance payment monthly via escrow. I have requested they refund me the money paid into escrow for insurance to pay new policy and adjust my escrow payment. I have filed a complaint with OCC, FTC, BBB and anyone else I can find. We have to stop this company, they are truly horrible. I want a refund for $492 for previous funds collected for insurance payment and confirmation email/letter stating escrow has been adjusted and check is in the mail.

Terrible customer service. We are trying to refinance our 1st mortgage with CitiMortgage. Green Tree now services our 2nd mortgage (formerly serviced by Bank of America). Green Tree has to give approval to subordinate the 2nd so that we may refinance the 1st. I have worked approximately 6 weeks with this company trying to straighten out the second. Evidently when we took out the second a balloon rider was attached to our deed of trust. There was no promissory note signed or filed. Green Tree insists that we have to come up with the promissory note. I am so frustrated.

I had my mortgage sold to Greentree from Bank Of America and now they are saying I have late fees and this is my very first payment with them. I had a grace period with BOA and have never made a late payment always paid before grace. I got charged over $20 for late fee and $12 to pay on internet. They call everyday to say I'm late and that they are debt collectors and do not have grace periods. What kind of crappy place did they sell us to? I did not get to choose this and they are going to ruin my credit.

My mortgage loan was sold to Greentree without prior notice from Bank Of America. The only way I knew was when Greentree called me to tell me my mortgage payment was late. My payments were automatically taken from my checking account. Greentree claimed they had sent me something in the mail. I told them I never received anything. The lady told me she would resend the information and that I would be able to set my payments up the same way. It is November 11, 2011 and I have not received anything yet. I looked them up online and could not find a phone number to speak with anyone. You can only send them an email but it says "comments are closed". I have not been able to pay my mortgage. I guess they will call and ask for payment and late charges. I think we should start a class action case against them before we get ripped off and they start trying to take our homes. I have no idea what is written in the contract with them because I have never received any documentation from them.

Greentree, please explain me why you are using the term "debt collector" instead of home loan provider. This will destroy my credit history and you will be accountable for it. I have try by telephone with your Customer Service Representatives to remove the debt collector term from my billing statement. The answer is: many people have call with the same concern but it will stay there. Let me know what will be done by Corporate to resolve this problem. As always you will not answer. There is no doubt you know nothing about finances. You do not even know how to use the proper language.

Bank of America (who acquired my loan from Countrywide), recently sold my mortgage to Greentree, without notifying me. I tried to pay mortgage online with BOA, and I couldn't, so I called their customer service to discover my mortgage is now with Greentree. I've never been late with my mortgage, and I do not feel comfortable with this company. I am in the financial position, to refinance my loan, considering the up front 20% deposit, but I will not let this BOA or Greentree win this battle.

This is truly a horrible company and should be banned from operating. This is so wrong to allow this company to just collect payments and not able to do anything about your mortgage. They do not allow online payments and I have set up recurring payments for my first mortgage in September and they told me that it will not come out until November 4th. I had to send a check in for October, which I did.

Come November (today, the 9th), they say they did not have that recurring payment schedule and that I had to send in another check for November and I cannot set up recurring payment until after they received the check. Over-the-phone set up was going to cost $12.00 but the recurring payment might start in December. I think that this company is very deceitful and with the tons of complaints, it should be outlawed. I pray that someone can do something about this company.

I got laid off on February 2010 and informed them of it. I tried to arrange deferment because of the time before I'd get any funds. They said that there is no problem and that they could get me a 3 month extension. It took almost a year to get that cleared up, and I found out that it was for just one month. At that point, the late fees and such were too hard to handle on unemployment. They denied the 3 month offer. They never do check over the phone.

They double charged my checking account one month, and they did not have my authorization. They denied they did it, yet I had the bank statements. They will not do anything by email or by letter as they do not want to have any paper trail. Only thing I could do was when they said, "This call may be recorded," I said, "Fine," as I was too. They said they wouldn't allow it and refused to talk to me. At least, I got some quiet. I never had a business flat out lied that much to me. There are numerous other examples. Also, they will call daily but never have a person on the phone. They tell me to call back. That got very old.

My loan was also sold to Greentree by Bank of America. I have spoken on the phone with this company many times to find another way to make the payment to avoid the $12.00 service fee, and they say there is no other way. If you pay over the phone, they charge and they refuse to give an address to send the payment by check. They also will not give me my own information about how they obtained the loan or any of my previous information. There is something incredibly deceitful about this company and hope someone can stop them before more people are forced into this scam!

I would like to just follow up on my complaint posted on 1/11/11. As Greentree stated that I had not provided proof of insurance (which I had provided), I once again contacted my insurance company, AllState.

AllState tried very hard and wasted a lot of time and effort trying to provide my proof of insurance to Greentree. Eventually, my exasperated agent called me and said she had faxed my proof of insurance over twice. She then followed through with phone calls to make sure Greentree was in receipt of this fax. The Greentree "reps" refused to answer her question each time. They simply told her that I would need to call Greentree and establish whether AllState's fax had come through. And I have not had a courtesy call from Greentree to let me know that they are still waiting for a fax, or if they have received one. Why is this company in business? I am appalled at some of the complaints on here.

Mine has not affected my life in the ways it has others. I have forwarded the link to this website to CNN/HLN and encouraged them to expose this company. We did not choose Greentree. And for sure, if we all had a choice, this appalling excuse for a company would be out of business within days. Are they above the law? Can their ill-treated customers with valid complaints be awarded actual and punitive damages from Greentree? I would be interested to learn what can be done other than the fairly futile exercise of complaining online to warn other consumers.

Bank of America sold my loan to a new company called Green tree. My mortgage has been raised $12 if I pay online. They will not accept payment online unless I pay the $12. In addition, they are calling and threatening me and telling me that interest is accruing through the grace period, which is a total fabrication. This cannot be an ethical practice, and charging a $12 service fee to pay online is absurd if not illegal.

This corporation should be tried for fraud, neglect and interference with trying to do everything in their power to stop, delay and prevent any type of short sale from going through. We are active duty military and have advised that many times, yet they still do nothing to help or even answer the return phone call back to us. Our prime mortgage company EMC/Chase accepted the offer, yet GT is demanding another $1200 and is not budging.

This will now force us into bankruptcy and they don't care, nor have any want to help the active duty military. We want them prosecuted and put out of business.

After we bought our home in 1996, in 1998 my husband became seriously ill. These people where a nightmare. They call us names, swore at me, harassed us and would not work with us. As a result, twice my husband ended up in the hospital. He had a a severe heart condition and the constant harassment set him to the point he had to be hospitalized. My husband has passed and after his passing, they continued to harass me. I got behind because of the social security being changed. I sold my car to catch them up and they say that I'm still behind even though I sent them extra money. These people need to be put out of business. They take pride in harassing elderly people and threatening them to the point of sever nervous. Please do something. One person called and bragged to me that if he could get extra money out of me, he would get a big bonus. Where is the help for us?

I had an insurance claim that was over the 10k threshold and had to advance the funds to my lender for processing. Upon notifying the bank, I was assured that this process would be simple and that they would disperse the funds in a timely fashion so that I would not incur interest fees on credit cards used for the remodelling.

My contractor abandoned the job, and when I notified Green Tree of this I was told that sending a cease and desist letter to the contractor would absolve any possibility of them liening the property if they did not dispute the certified letter. The contractor never disputed the letter and final inspection was completed on the work done. Sure enough the check comes and it has the old contractors name on it. Then I was told that their name was going to be removed after final payment. Upon calling I spoke with Candace, the manager, in Claims for the 10th time and she denies ever mentioning the cease and desist letter and that it doesn't work like that. Nevertheless, I am now talking to an attorney and am going to sue the bank for all lost time and wages and for not paying a single dime of my mtg until this is resolved.

I would have rated Greentree as a "0" but apparently, that is not a valid choice. BaA sold my loan to Greentree and talk about out of the frying pan into the fire. For a start, on the standard monthly statement it has in huge bold letters "This is an attempt to collect a debt". I have never been one day late on my mortgage payments ever (despite my mortgage being sold to 4 different companies over a 5-year period). I take umbrage to the tone of a simple statement. The amount of administration errors on their part would be laughable if it were not so stressful, frustrating and time consuming on my part. They have my surname wrong, they write different account numbers for my loan on different correspondence, they have my building written down incorrectly and due to their incompetence, they cannot find the proof that my home has insurance. So they are sending me letters threatening to add their own insurance onto my mortgage.

After a good 30 minutes, jumping through hoops trying to navigate their ridiculous automated phone system in order to get to a real person, I was met with sarcasm, hostility and downright inefficiency. Greentree placed the onus on me to provide proof of my surname, go through title work to provide proof of my home's physical address and work out which (from all the possible loan numbers they have given me) is the one my insurance company needs to use in order for them to again send over proof of insurance. The snotty, sarcastic and unhelpful "service representative" sneered at me and said they have 100,000 customers they are taking over from BoA. I told her she could confidently expect 100,000 complaint calls then, if my debacle is anything to go by.

After going through the deadly tornadoes and hail storms on April 27 of 2011, we had to file a claim with the insurance company. They promptly came out and handed us a check. We sent it to Greentree for endorsement and 1/2 back. We have had nothing but nightmares ever since. We are actually out of pocket more than what is left to send back to us.

We have been lied to, hung up on, yelled at, and so much more. I have threatened to contact my atty, and I will if need be. Everybody I talk to tells a different story to me. No one has yet to do the right thing. After several months of torment from Greentree, we finally got an inspector to come out and check the house. He brought the final check with him, however it was made out to the wrong person. It was to our original contract for our roof who had absolutely nothing to do with the siding, and other repairs.

We called, they advised to send it back overnight, and they would cut the check and send it back to me overnight. Of course several days went by before they received it in the claims department. I called everyday. They finally let the cat out of the bag that they were in South Dakota and nothing will ever arrive overnight, that it always takes 2-3 days, then a day or so more to come from the mailroom, and after that, an additional 2-3 days for the check to come back from accounting.

Of course the turn around was a week, what was I thinking. I asked them if they could just western union it or directly deposit the money into my account. They said no, that they were not set up for that. Of course they can take the money out of your account, or demand a western union quick collect it you are late, but they just can't give the money back.

Long story short, they have repeatedly lied. I know that the money has drawn lots of interest. They told us they has several thousand claims from Alabama and Tennessee alone. So you figure each claim is for no less than 3,000, then multiply that times at least 1 percent over 6 months of them holding it in a central account, then it's easy to see how the longer they drag the claim out, the more money they make. They are thieves and this company is a big scam. I too support a class action lawsuit to recoup the interest they made off of me and everybody else.

We had water damage from last winter and to date, Greentree is holding $20,000 of the money and we have to pay first before they reimburse. They find every way to delay sending the money. We had to pay $2,700 for a skylight that cracked from last winter's heavy snow and still have not been reimbursed by their claim department. Now, they are saying that they never got the estimate from Travelers that explains the cost. I have fax documentation that supports they did also went over it on the phone with Joyce in claims department right down to the page number. She stated that because Travelers only put down $975 for the skylights, that's all they will pay. She didn't bother to listen to me that it was also under roofing and contractor fee. They are losers and I will definitely support a class action abuse against this company.

My payment, like a lot of Americans, has not been on time. We can blame the government and the big corporations and banks for that. They have ruined the lives of millions. I have never been thirty days late with my mortgage but this time, I was close to being late.

Greentree called and harassed me. I mailed my payment six days before it was thirty days late. I still have three more days and they just called me. I have never been so insulted or abused by someone as this ** before. These people have no shame or sense of professionalism. But then again, they are probably uneducated low-life ** who interbreed. I also see that Bank of America sold many of their loans to Greentree.

There must be someone out there who is a lawyer and willing to help us sue Greentree for the harassment and ill-treating of us, and also sue Bank of America to buy back the loans. The banks and corporate America need to be shut down.

Terrible. We have always made our mortgage payment on time and still they call because Greetree puts our funds into something else. I have talked with Steve *** and he was supposed to get this cleared up and they have continued to call our house and my husband's work cell phone. This has to stop. I have had it. We do the correct thing and pay our mortgage on time and always have and then to get harassed over something they have admitted was their fault. This company needs to be out of business.

From what I can see, all of those who have posted so far are at least some kind of mortgage holders from Greentree. I understand that it is not by your choice that Greentree holds your mortgages and unfortunately you have been made to deal with them because of your loan being sold to them. But get this, I don't even have a mortgage with them and have never had any type of loan with them and yet they call me and harass me over a debt that my neighbor, two doors down has with them. They are rude, inconsiderate, hateful, self-righteous, egotistical, pure-out ***! They are rude to me and I don't owe them anything, never have. I truly feel for those of you who have to deal with these awful people and this company.

I have had a depressing time with your Greentree mortgage. I paid my mortgage and your company put my payment on my principal. I have had many calls from your people, who were rude, disrespectful and right out treating. Please give me a call asap. I have the names of the people I talked with. As of today, your company has admitted that this is their mistake and I am still being told that it will show up on my credit report. I am still getting threatening calls.

BOA sold my mortgage to company and ever since; I've been living a total nightmare. GreenTree is the worst company I've ever dealt with. I recently had some major family crisis and my hours at my job were cut to part time. I explained to GT why my payment was late and one of the Rep by the name of Theresa was a real piece of work. She would call my home up to 8 times a day starting at 7:30am until 8:30pm at night. When she couldn't reach me at home, she would call my job number numerous times. When I don't answer, they would call from different numbers just to try and get me to answer. She was rude, aggressive, inconsiderate, threatening, and cold.

When I realized that she wouldn't stop calling my job, I finally picked up the phone and told her I would have to call her back from my cell phone. When I called her back, she would not listen to anything I had to say. She constantly try to talk over me and yelled at me (like I was a child) and told me that she did not care what my reasons are for being late that I need to make my payment. I explained to her that I would like to make an arrangement to make the payment and she told me no and that I had to make the payment right there and now. After I had enough of her bull, I told her she was unprofessional, to kiss my ** and hung up the phone. She called back, but I did not answer the phone. She proceeded to leave me nasty messages. These people are downright criminal. I don't understand why they have to behave that way. They are money hungry and they do not care about the homeowners. I plan to speak to an attorney to see what my options are. I can't have these people keep harassing me at home and at work. It's unlawful and someone has got to put a stop to this.

I've paid over $3,700 in taxes and insurance escrow payments to BOA and now GT has the servicing. I have received a delinquency notice from the county that no tax payments have been made on my behalf from the mortgage company. I called GT and they say they made the payment. I call the county and they say that everyone with GT has called with the same complaint. Now I'm past due, accruing interest and fees and I have never even made a payment one day late in 8 years on this mortgage. I'm going to investigate further and won't stand for this.

I warned Greentree since early Spring that I lost my job and was unable to meet the monthly mortgage due date of the 1st. I have, however, been able to make my mortgage payment every month within the 7th to the 13th of each month. I just don't make enough money now, with the economy the way it is, to pay so much money on time. With my wife and two children, it's almost impossible to do. They have continued to say I am a month late on payments, which isn't true, and they have added late fees which my documentation states that I will not be charged unless the payment is received after the grace period.

Greentree refuses to listen and refuses to work with people who try to do their diligence. It would seem that I could go delinquent and then I would get all the help I want. This is exactly what ruins our country and the standards of living. I am unhappy under a hardship, I cannot receive the relief that my family needs. Greentree cares not about its client relationships as their website reflects. My documentation states, no late charges will be attained and no consequences to my mortgage to that affect. What Greentree is doing is illegal and I am not surprised to see so many other complaints here.

I took out a loan for a mobile home and gave it back to the people I bought it from. They in turn auctioned it off and and there was a balance left in which I had payroll deducted and paid it off the people who stated that they were collecting for Green Tree Finance. Green Tree states that it was never paid, which it was 11 years ago, and they're calling my job now.

I am giving them no stars but I had to enter something in order to post this. My BOA/Countrywide loan was sold to Green Tree at about the same time my Wachovia bank was transitioning to Wells Fargo. I was out of town and did not receive the mail from BOA dated Aug. 10 stating that they would no longer accept mortgage payments after 8/31/2011. I made my Sept. 1 payment to BOA on Aug. 24 online.

When I returned home and read the letter about the transfer of service on the loan (which has always been paid ahead of the due date by automated withdrawal through my bank), I cancelled the pending payment for the next month to Bank of America and set up one to Green Tree. In September, Wells Fargo sent a payment to BOA on the 22nd and a payment to Green Tree on the 27th both for the Oct. 1 payment. BOA cannot answer my inquiries about why the payment to them was not returned as refused (as they indicated in their letter to me of Aug.10) because they had no records after Aug. 31 and they couldn't even give me information about my account with them from prior to the end of August.

They said to call Green Tree. Green Tree said that they had no record of anything prior to Sept. 26 when a payment for $106 more than my scheduled loan payment was transferred to them--claiming that the overage was due to the way they account for crediting of escrow funds--and that they had only received that payment with no record of the payment from my bank on the 27th.

My bank said that they could only show me that it had made the transfer out and would not give me anything in writing about the payment, except what my bank statement indicated. And because my son's name was on the Wachovia account but is not on my Wells Fargo account, the payment to BOA was sent because they considered it an active debit since he had not cancelled it.

All I know is that somewhere between these three financial institutions, there is $1,300.00 of my money that no one seems to be accounting for and I can't get back. Living on a pension income supplemented by seasonal employment is a big difficulty and someone should be able to give me a better explanation than the run-around and now stonewalling when I call to ask about the investigation that was launched than I have been getting. I can't refinance as the difference between loan amount owed and present value is over 100% due to the housing market here.

My loan from Bank of America, which is current, was sold to this company for servicing. I asked them about refinancing. It turns out, per the customer service representative, that they are not a bank and they do not do refinancing. She told me they are a collection agency. On my statement, it says they are an "equal opportunity lender". This company is a scam. BOA stepped out of government programs by dumping these loans on collection agencies.

Is there a score lower than 1 for me to give Greentree? How about negative 100? The mortgage that my husband and I have been paying for over 9 years recently got "sold" to GT from BOA. My story is exactly like every single one of the over 2000 other complaints on this site. They have had our mortgage note for less than 2 months and have already mysteriously added on over $111 worth of bogus late fees. Over 9 years of owning this home and we have never ever been late with our payment. How in the world could we have late payments if we have paid on time? I don't understand. They call 9 times a day even when our monthly payment has already been paid; wanting to know when/what day we are going to pay our note next month. Why would they do that? Why do they need to know that? I'm helplessly confused.

There is obviously some sort of scheme going on here. My question is what are we going to do about it? We all need to bond together and take these criminals to arbitration. My husband and I are already looking into re-financing, but why should we have to do that? There should be a law against what they are doing. What in the world should we do? Are we just supposed to give in and pay their bogus late fees whenever they decide they need more than the 6 billion in profits they (Greentree) cleared last year? They are saying that we are in collections for these fees.

My experience is a zero. Very rude, tries to give you the runaround and unprofessional. I need to pay for a home mobile left on a private property when I was told to move out.

My loan with Countrywide was taken over by Bank of America, which in September was taken over by Greentree. I had no idea as who Greentree was until I received a collections letter from them in mid September. I had already made my September payment to Bank of America. After I noticed that the check to Bank of America was never cashed, I called Greentree. I agreed to an online check. I thought this was taken care of when I received a call that the check was returned. By her own admission, the account rep said that a numeral was left off. The following day, I received a letter that my check was returned for insufficient funds, which was not correct. To make a long story short, I sent two checks which were received. Then, I discovered that my mortgage had been increased $62.00 per month. Today I received a call from security asking if I was expecting Greentree to do an inspection of my home. My statement for November is $475.00 more, which they claim is for escrow. This is crazy and I'm not sure how to stop this. I forgot to say that my mortgage was up to date at the time that Greentree became involved.

My horrific adventure with Greentree began September 2011, when my loan was sold by BOA. I had always paid my loan over the phone by the automated system for easy processing.

As stated by others working with BOA, my loan became due on the 1st but would need to be received by 15th to avoid a late charge. When my loan was transferred and September 1st arrived Greentree started their direct campaign of harassment, belittlement, and accusatory action (a quick overview has been provided due to there is too much to type).

My first received phone call from a gentleman by the name of Eric-ext ** was one of the worst experiences I have ever encountered. When I answered the call and Eric identified his purpose (per Eric he was a collection agency not a mortgage company). I explained quickly that I was walking into a business meeting and asked if I can return his call. Eric started to badger, harass, and refused to allow me to call him back. I spent 5 minutes trying to negotiate a return call (why I didn't just hang up, I have no idea). So in hopes of ending the intrusive call, I asked to speak with a another representative or supervisor.

Eric asked for me to name a person that I would like to speak with. I've known/worked with this company for 5 minutes! I asked again for Eric to transfer to someone else and at this point Eric stated he was my case manager and he would not do as requested. I asked 4-7 more times for Eric to transfer me to a supervisor and finally after 10 minutes on the phone my request was granted.

I was transferred to a gentleman by the name of James- ext ** who stated that he was Eric's supervisor. I stated to explain my experience with Eric and much to my surprise I was interrupted with a simple statement. Your payment is last and Eric is doing his job! I spent another 5 minutes listening to James lecturing me of the importance of payments and receiving them in a timely manner!! At this point 15 minutes into a phone call that was 14 minutes long. I made a simple request. Do not contact me by phone again! I explained the number I had been contacted on was a cell/work number and the other number on my account was also a work number.

James at this point stated (with another 2mins of argument in tow) that with this request I would miss out on specials by doing this! What specials I asked. According to Eric you're a collection agency not a mortgage lender! Finally as the call drew to an end, I was assured that my numbers were blocked. That I would not receive any calls from Eric and that from this point forward I would be contacted by mail.

The following week I started to receive threatening notices of payment default, foreclosure, and a request for payment that was nowhere near my monthly payment required (I owed for my current month). Due to unforeseen issues that made my payment truly late, I contacted Greentree by phone, entered their automotive system, and was prepared to make my payment. Much to my surprise I was connected once again to Eric-ext **. Once I identified that it truly was Eric that I was speaking with, I quickly requested to speak with another representative or supervisor. Eric refused numerous requests to transfer. Our standoff lasted approximately 5mins until I was finally transferred to Paul ext **.

Paul I must write was a better experience than Eric. I asked Paul to process my payment and Paul without hesitation obliged my request. I then asked Paul several questions: 1. may I request to have all calls recorded when calling to speak with this company? answer: they could not offer this service 2. Was Greentree a mortgage service or a collection agency?....answer: We are a mortgage service not a collection agency (lie #1 of Eric) 3. May I request another account manager or representative other than Eric to work with in reference to my account?...answer: No, but I could call the automated system and when ready enter Paul's ext and he would be happy to help (this was a positive!). 4. Are my numbers blocked to assure no more calls from Eric?...Answer: Yes. As our call concluded I asked to whom I may send a letter of complaint to share my 3 weeks experience of customer service with this horrid company. I was given the name of Stephen ** (Director of Collections) and told all correspondence would go to and through his channel. I also stated and explained very clearly that If were to receive another call from Eric I would view this as harassment by their company and direct action of their employee!

October 20th my phone indicated an incoming call from Greentree.Really???!!! I answered the call and much to my surprise it was Eric ext ** on the phone. I quickly expressed to Eric that he was in direct violation by contacting me. Eric's response and concern, NONE! He started to harass, demand to speak, and refused to transfer me to his supervisor or another representative. As I tried to explain to Eric, per my conversation with James (Eric's supervisor and my conversation with Paul) Eric was violating my rights. Finally after 5-10 minutes of requesting to be transferred I was placed on hold only to be disconnected.

I called directly back (to insure this would not happen again) only to be greeted by Eric ext ** again and then questioned as to why I disconnected myself (if I disconnected the call why would I call back for more abuse?). At this point I demanded to be connected to another rep. and once again I was directed to Paul ext **. Paul did apologize for the past 10 minutes of wasted time with Eric and also confirmed that yes my account numbers were blocked and Eric violated my rights by calling them. Paul also confirmed that I should have been connected to a supervisor the first time I made this request vs. the 15th time of request. At this point I demanded to speak with a supervisor and once again was placed on hold. (All of these calls were received and placed by a cell phone and documentation can and will be provided to support claims of harassment. ) I was then transferred to Brandon who listened to my concerns and took my claim for a department head to return a call to discuss a plan of action.

Stephen ** (Director of Collections) returned my call late evening October 20th to discuss my interactions and concerns with Greentree. As I explained in detail all that had transpired, Mr. ** assured me this was not an acceptable behavior, and that errors had been made. He explained that Eric was a new employee and in error he called me not knowing he shouldn't. Mr. ** assured me that my account had been flagged as to not receive phone calls again, that he was unaware of any specials their company may offer, and he was sincerely sorry for all that I had encountered (all within 3weeks of being a new client. wow! ) Mr. ** repeatedly asked how he could make amends for their unconscionable actions of his employee and company. I questioned Mr. ** in reference the barrage of threatening letters that I was receiving (its still October and November is not due). He explained (stated) by law he/the company was required to send them. I found this to be quite odd due to I had never received such mailings for Countrywide or BOA.

The amount of untrue, lack of respect, and misrepresentation this company offers is a warning that all should be made aware of before entering into any business agreement. I will be leaving this company ASAP. I will also brush up on my legal rights and will make arrangements to insure all calls are documented and recorded for my protection. I would advise you do the same.

Green Tree Finance is the worst company I have ever dealt with. I paid my escrow in full so that they wouldn't be able to mismanage what I owed them. I thought that paying the Principal and Interest (P & I) which doesn't change, would help me keep track. I don't know what they did with the money I sent and my account is all messed up. When you call them, you cannot get a straight answer. This is crazy. I am filing a complaint with the RESPA for now. If you could see what they have sent me for my history, you would not be able to make sense of it. The Government will need to put regulations in place so that companies like Green Tree Finance can't take advantage of consumers.

Green Tree bought my mortgage from BOA. I make payments at the beginning of the month but they don't get posted until after the 16th. I think I know what the problem is with their set-up. A customer representative said all payments go to a lockbox bank. The bank process the checks and then send Green Tree information to credit the client's accounts. Here is the problem: Green Tree does not accept electronic payments, so if you mail your payment on the first day of the month, it takes five days to get to the lockbox bank, not to Green Tree.

Green Tree seems to have no idea how long it take the lockbox bank to process the checks. My suspicion is that the process is taking anywhere from seven to ten business days. That's why so many payments are late. The lockbox bank is a big part of the delay. Here is the real kicker. The lockbox bank make their money off the interest on the money they hold. Most lockbox banks will hold as long as the company they are servicing allow. If Green Tree is in no rush, the banks will not force the issue. The longer they hold, the more interest money they make.

My concern is that Green Tree may own the lockbox bank. That means, they get to double dip. They make money holding up the payments and they get to collect late payment fees. Green Tree seems to have gone to great lengths to hire debt collectors. This process seems to be masterminded rather than arbitrary. If Green Tree does not own the bank, then they need a process that allows the bank to immediately credit their customers' accounts.

Recently, my loan was purchased by Greentree. I have had nothing but trouble. I have never missed a mortgage payment, and I am now being billed almost twice the mortgage and told it is for escrow which has lowered by the way due to the economy. Every time I call, I am told something different. They do nothing but lie and harass! I am done, ready to have them come take the house for all the harassment. Did I mention that I am behind and never have been behind payment?

My loan was transferred from Countrywide to BofA to Green Tree in the last two months or so, and they started harassing me immediately. I have always been paying my mortgage through Wells Fargo online. Suddenly, it is the 10th of the month (made payment on 8th) and Green Tree is calling to harass me. They called me six times over in two days. Really? It is not only irritating, but I have never been late, never missed or never been anything but a good servicer of my loan. And now, I am being treated as if I am already late. They are just unprofessional and rude people. I asked them not to call me, but, of course, since I have an account with them (not through my choice, but through bank acquisitions), I can't have them stop calling me.

The Bank of America will be turning our mortgage account over to Green Tree Servicing. They did not only turn our account over to one of the worst lending companies ever but they are hard to get a hold of on at any level! Not only can you not get anyone on the phone or email, but they start sending horrid collection letters and phone calls to you when your payment is a day late! I've been a Bank of America customer for over 7 years and not only did they not assist us with a refinance for our home but threw us away like garbage because Green Tree Servicing has one of the worst reputations in the business.

We had a good deal of money in our Bank of America accounts but with economy and other hardships that occurred, our account dwindled as did their services when you are insignificant. Up to now, I defended this bank as being in the same boat as lots of banks, but now they have certainly lived up to their reputation of non caring when they got rid of our loan.

We are charged $12 for online payments to Green Tree Servicing and were told we have to do auto deduction or send in a check. All of the conveniences that we enjoyed with Bank of America are gone as is our trust in them. And the kicker - Green Tree made a collection call to me when they cashed our check 2 days earlier - thank goodness for online checking to look this up right away. I have to send all correspondence and payments out through certified mail because I do not trust this company and cannot afford to have my credit affected because of their inconvenient way of handling payments. Plus I sent a letter requesting a change of my payment date so that our record shows on-time payment in which no response to this request has been received to date.

Countrywide was our original loan service provider and we never ever had a problem with them or Bank of America with our loan. Green Tree is the worst lending company I have ever dealt with! I may possibly have an issue with late payments showing on our account and cannot afford to pay $12 a month to make a payment online. We are literally stuck with this servicing company!

My husband and I recently lost our home in a wildfire. GreenTree was the mortgage holder for our mobile home. Unfortunately my husband and his ex-wife were on the note. We were not able to refinance after his divorce. When the insurance paid us for our loss, the check was joint to Green Tree Servicing and they would have to issue a refund check to us for the overpayment. I called and I spoke to Kevin at Green Tree to find out how we could get a check written to my husband and not involve the ex-wife. Kevin explained that all we needed to do was send in a Certified copy of the divorce decree and a letter requesting the check be written just to my husband. He also stated that if I sent in a prepaid airbill they would send our refund overnight for us. This has been approximately 4 weeks ago.

When we received the check from the insurance we sent it through overnight to the payoff department with a copy of the divorce decree, the letter and the prepaid airbill as instructed. Once I saw that they received our pay off check, I called and I spoke with another lady and she explained the same thing that Kevin did and the check would be refunded to just my husband. I waited several days then called back to find out how long it was going to be before I received our refund check. I was told it would be a 14 day wait.

However, they explained to me that they would have to write the check to my husband and his ex-wife even with the divorce decree. I waited a few more days to calm down and called in again and spoke to another lady and her comment was 'you can request anything, but that doesn't mean we are going to do it' therefore the check was going to be joint with the ex-wife. Yay! But she did say we would get the check overnight.

Okay, so I decide to call and talk to someone in legal or a supervisor. Well, they won't let you past them to talk to anyone else. Again, I explained the situation and again I was told that the check would be sent in overnight. I called 5 days before the check was to be cut and put in our new change of address for any additional documents they would send out. Since we don't have a house we had to get a PO Box.

Well, 14 days was up. I called to confirm the check was cut. Yes, it was cut and mailed. I was then told that their pay out center is in another state and they don't forward the airbills to them. So I asked what address did you mail it to since I gave you a change of address earlier in the week. Well, guess what? They sent it to the house that doesn't exist anymore. So now I have to wait for 4-5 days for it to mail from another State plus the additional 10 days it takes to forward. In the meantime my husband and I are living in a hotel now for 6 weeks and still have a few weeks to go, if not longer. Then once we receive the check we have to get the ex-wife to sign off the check so we can deposit and have our bank hold it for 10 days until it clears Green Tree's bank.

There has to be some kind of regulation put in place to stop this. These people just run over consumers and do not care about the financial strain they are causing. Yes, we have insurance and they are paying our hotel, but I want a house and I can't get the house until I get our refund. This is really insane.

Living in a hotel indefinitely because of the lies and stupidity. They are deceiving and give wrong information. We were assured of the check sent in overnight as well as it to be written just to my husband. We have a court order that states the house and the payments are his responsibility and he has been the only one making the payments for the last 9 years since his ex-wife walked away from it all.

Does anyone know of some legal action that can be taken? I don't have any money to pay attorney's fees but surely we can file some type of complaints with the Attorney General or some banking institution, organization or something. They need to be fined for holding money in the first place especially when it is a disaster situation. They should instruct people in divorce or separation situations how to handle the situation where the money can be refunded to the proper individual. They tell you that refunds aren't even issued until 30 days after the pay-off date. But they made an exception in our situation because it was a total loss. These people need to be put out of business and fined for treating consumers this way. They are making interest money off of our money when we are sitting without a home.

I have pretty much the same story. I have an excellent credit rating because I pay my bills. I have had mortgages and second mortgages for about 20 years now. I have never had any experience even close to Greentree. I will look into filing an official complaint just on the basis of their practices. I am treating their loan exactly how I have treated every other home loan and they are deciding to harass me. The tone that I received today was totally out of bounds. This company should be held accountable for these tactics. I will certainly do whatever I can to get another company and stop the payment of the high interest rates that I have on this loan.

This is the worst mortgage company. My bill is due on the 5th of the month, and they start calling on the 6th if they don't have it. They call 8-10 times a day from 8am till 8:45pm. I have told my kids not to answer if it's them, because one man was rude to my daughter, accused her of being me and to take care of my bills. I did get behind but was able to pay in full and for the next month 100%. Now my bill says I have another $46.63 late fee. I called and was told I needed to send them a letter, but to pay for it still and then they would go from there. I requested a supervisor but was told no one available.

BOA has, within the last 3 months, sold the servicing of my mortgage to Greentree. During this brief time, I am the one who has been getting "serviced" by Greentree with aggressive and harassing phone calls. For many years, I have used the grace period, currently 15 days, to make my payments. Now, Greentree calls and demands a payment when I am well within the grace period outlined in my loan documents. They are rude and aggressive, and they recently hold their selves out to be a collection agency.

They certainly don't have the skills to collect on a legitimately delinquent loan. I told them they will get paid, but they pressed for a specific date. And when I said I will make the payment within the prescribed time, they then got hostile and accused me of trying to avoid the debt. They can kiss my **.

I am another Bank of America servicing transferee to Greentree. Unfortunately, I already had an existing account with Greentree through another loan that was punted to them in the years previous.

For 4 1/2 years, I never had an issue with these clowns, but once my BOA account was transferred they couldn't get anything right. I have never missed a payment and I am always on time (even pay extra to principal every month). So Mr. Anycity FL, stick your comments about being delinquent firmly up your buttocks. Greentree does not just harass "bad, irresponsible people" as you would likely put it.

Greentree, for 3 of the last 4 months since the BOA transfer, have sat on checks received and/or misapplied loan payments to one account or the other and then proceeded to call and harass me about being past due on the loan(s) that they either screwed up or hadn't gotten around to processing. A collector named Victor and his supervisor Joe only make excuses about why they are essentially harassing me with calls. They should be apologizing for having made the call in the first place. As far as they are concerned, every person on their call list is a lying sack of crap and they sure treat you like one. Sure, I am extremely hostile with them in return as I have every right to be.... I have done nothing wrong and refuse to be bullied by them.

A single mistake is one thing, but 3 times in 4 months and then to harass me for it? These guys are incompetent clowns. To top it all, the last screw up was blamed on my bank (I have my bank send the check so I have back up. It is not just my word against Greentree's anymore), and the lady on the phone told me that the check had referenced the wrong account number. Ha! I had a copy of the check right in front of me, so I knew she was a liar. I listened while she tied herself a noose, and then I dropped the floor out from under her. That was fun. So much easier to just admit you screwed up and offer an apology. Nope. Not with Greentree.

You know, as you get older, see more outrageous things in the world, you try to understand the whys and hows of it all, and then one day, you are no longer an spectator and end up on the receiving end of an incompetent company such as Greentree who literally have the power, even when it is Greentree's own mistake, to destroy the financial life you have worked so hard to build. And it happens over and over again to hundreds and thousands of people each year in a system that allows this to happen to good people who have done nothing wrong. It's absolutely deplorable.

Greentree, how do your employees sleep at night? You all should be ashamed of your selves.

Indeed I, too, am a victim of the mortgage shuffle. I was perfectly fine at BofA but for some reason they deemed it necessary to sell me to Greentree. When I first received correspondents about this, it was a standard form letter from Greentree letting me know that my mortgage has been sold off. Right away I called the number on the letter to find out just what was going on and who do I pay my upcoming payment to. I was told that if I make it to BofA it's more than likely to get hung up so, it's best off to hold on for further instructions. They were kind and courteous at this point.

I made it a point to ask if everything was going to remain the same. They said yes everything will remain the same and my loan won't change. Now here it is, 45 days into Greentree and they are bugging the** out of me for payment. For the past 10 years I have never been late, ever. I've already made one payment to them, I'm not behind by no means. In my BofA contract it duly states if I were late and would be fined and a negative will be sent to my TRW after the 15th of each month. I don't remember resigning anything with these guys. So stop bugging me Greentree! Go sharpen your pencils or something. I was also told by a rep that the first 60 days, there is a grace period where there are no late or penalties anyway. So why do you continue to harass new people?

In August, Bank of America sold my mortgage to Greentree. I have had nothing but problems!

I have always paid my mortgage on the 15th of every month and I have never been late or missed a payment. Once my mortgage was sold, I am now receiving rude and harassing phone calls from Greentree wanting to know why my payment is late. I have called and faxed several times letting them know that my taxes have dropped, which they pay through my escrow account and not one person tells me the same thing! No one seems to know how to help me or who to refer me to in their company.

Horrible Company! From the looks of all the complaints, I am not the only one who has got problems with Greentree.

What happened to Bank of America? Green Tree is horrible. I always pay our mortgage, and it was never a problem before. I send my payment out by computer; yes, it is after the first, but before the tenth of every month. It was never a problem before. Now I get a phone call. I have been with this company for two months, and I received one statement only, with the wrong amount due. Then during the phone call, I get asked to pay the next month's bill. I am not happy with this company.

My loan was just sold to Green Tree by Bank of America. I had never been late with Bank of America; I had always paid by before the 12th of each month, when it is due on the 15th. I'm getting calls constantly and the people are rude. I start getting calls by the 5th. I paid through Bill Pay via bank but since Green Tree is not set up electronically, they have to be sent. What kind of outfit is this in this day and age?

Greentree's people are nothing but liars! In one day, I talked to 6 different people in 7 hours (from 12:30 to 7:30 just about continuously).

I talked to Janet about our past due payment and she said that she would defer the past due payments to the end of the loan so we could get caught back up. She took all the info for the deferment. I thought everything was okay.

Well, a week later I got a call from a "Tom dude" with a foreign last name that I couldn't pronounce, saying that what Janet had said was not valid! What? I wrote down everything that she told me that day I talked to her and also had a witnesses to the whole conversation! I have the proof and witnesses and they still are telling me no. They are also calling my neighbor's house and I don't even know my neighbor's phone number. How did they get that? That's what I'd like to know.

I hate them with a passion. They are nothing but deceitful, lying, harassing **, and a bunch of other words I can't put on here! They have threatened to come to my door and even said some terrible things to my son! What kind of practice is that?

If I can find somewhere else to live, they can come get my house because it's on my land! But of course they don't want to do that or so they say! I would love to see them try to pull this triple wide off this land now.

They also will send in your postdated check before the date. They have done this to me 2 times and I have had over $250 in overdraft fees from this! So now I won't do that anymore and they say that I'm refusing to pay my bill. Rally?

Do not postdate any checks to them! Liars, cheaters and scammers!

This is the worst company, my husband and I, have dealt within 40 years of marriage. We bought our home in 2005 and we were originally with Litton, we refinanced and went with SunTrust, who turned right around and sold it back to Litton, who sold it to Greentree. We have been harassed on almost on a daily basis! When we saw that we were really starting to struggle with our mortgage, my husband called to set up re-modification. He spoke to a young man and everything was in the works or so he was told.

One month later, he was told that the worker had forgotten to press enter on the computer! Come on, now, even 1st graders can hit enter! Another so-called customer rep told my husband that if he was divorcing, he would be eligible for help. This has to be the worst company in the mortgage world. When I attempted to refinance, I was told because we were underwater, to walk away, I didn't take that advice and have tried to work with these people and get a modification, no, I was told I can't file for modification because I have to be one month behind, not a problem I paid other bills and filed for the modification. Now, I am told that if I don't make a full payment for the one behind, they will foreclose it because they will not re-modify. I think that the only answer for us will be to walk.

Just over one year ago, Green Tree called to say my final payment was due and is paid before October 10, 2010, the amount would be $404.64 and if paid after October 8,2010, will have to add $50. We paid before the end of September 2010. Then we were told that we still owed $1,954 for insurance to the prior owner of the loan. Mind you, this loan was now two years with Green Tree.

We were shocked to hear this since we had always paid the insurance with our mortgage payments and we continued to pay the insurance the same way with Green Tree. After months of letters and repeated phone calls, we were told that we needed the declarations of proof for the year 2001-2007. This was no easy task as it has been years and with not being sure, since the companies are still connected one way or another.

Finally in July 2011, we sent all the declarations of insurance proof to Green Tree, this time, I was told that they still need the original documents for 2005-2009.

You people need to read the Fair Debt Collection Practices Act for your state (FDCPA) and if you can prove what you say, via front and back of canceled checks, good clean photocopy of your loan contract and the assignment thereafter etc, then file a complaint with your state attorney general.

The bottom line is somewhere, somehow, you missed a payment and are in default of your loan. The lender has a judiciary duty to enforce the terms of their security interest in the loan. Stop making excuses and make your note when it is due. Readjust you budget. Pay on time. The lender will never call you if you pay on time. Don't be that person! The lender has investors that demand payment on time from them. If everyone pays on time, everyone is happy. If you have circumstances beyond your control, know that no one is going to assist you but you. Plan for the worst of times and you will only enjoy the best of times. There is nothing, anyone else can do for you.

In late August, Bank of America sold my mortgage to Greentree. I never received notice but they claim they sent one.

For four years, I have always paid my mortgage within the grace period and was never late once. Yet, two days after the payment was due, we began to get harassing phone calls from Greentree saying the payment was late. One day, they called our home 8 times! The mortgage is not considered late until after the 16th of the month. I paid it on the 6th, but that was not good enough for them. They are rude, ignorant, and insensitive, worse than bottom feeding collection agencies. Thank you Bank of America! Good to see how you put our "bail out" money to work.

I just got a "welcome" call from Greentree Mortgage. They wanted to know why my mortgage payment was late. The mortgage was just sold by Bank of America to Greentree. I have never been late with a payment. With Bank of America, the payment was not late until the 15th of the month. Apparently, Greentree does not have such a policy. And if you are late, they turn it over to collections right away. Their aggressive tactics are horrible. I have been with Greentree for less than 2 months. I dislike them already!

One month ago, Bank of America sold the loan. I have never been late in my payment and you have been calling my business. That's harassment. If you don't stop, I will just hire a lawyer to legally sue your company. I am not late. My payment is due on the 16th of each month. If you keep calling here before 16, I'm just going to report your company and sue you.

I lost my house in foreclosure due to Greentree's negligence. Me and my brother applied for loan modification, which took a year to be processed. Then they gave me incorrect analysis of my loan modification. Greentree stated that the property in question is not the borrower's primary residence. Another reason stated was that the property in question is not owner occupied. What a bunch of **. I have proof of residency such as my electric bill, water bill, trash bill that substantiated that we lived there all along until it was foreclosed.

It's very sickening that people are losing their homes and Greentree doesn't even care. Their employees are even more pathetic! They should be sent to a customer service training class as well as some real estate classes!

I would be really happy if someone sues them for their despicable behavior towards their customer.

Recently, my mortgage was turned over to Green Tree by Bank of America. My payments were never considered late with Bank of America, as long as they were received by the 15th of the month.

This morning at 8:15 AM, I received a phone call from Green Tree stating that my payment was 3 days late and they wanted to know when it was mailed. She also asked me when my husband and I got our paychecks and wanted me to provide other contact numbers, besides the two they had, so they could get in touch with me if I was late. They were treating me like a collection agency and harassing me.

I called and spoke to a supervisor, who told me this was legal and that my payment was due on the 1st by contract and there was no grace period, even though I had one with Bank of American who had the original loan. He said they would continue to call me anytime the payment was not received by the 1st.

I rent the property out and have somehow managed to pay every month, for the last 5 years by the 15th with no late fees. I was told by several to walk away, as we are in the hole every month and it is worth much less than we owe, but we did the responsible thing and rented it to pay our debt.

I consider these phone calls from Green Tree to be harassment and I don't understand how they can do this, just because they don't receive the payment by the 1st. They told me that my account goes into their "internal collection department." I have had many mortgages in the past and have never dealt with any company like this. If you have a Bank of American loan and they turn it over to Green Tree, be prepared to get phone calls at all times if you don't get the payment there on your exact due date.

My rating is severe. Green Tree financed our mobile home purchased in 1991. We had it insured with Allstate and they denied all mobile home in Florida. We picked up citizens insurance. We weathered many storms close to the coast. We tried to keep it repaired but as it got older, it seems that all at once the roof was fallen in and the seams were departing. It was covered inside with black mold. Soon, we had to get out. It was not safe and we paid to have it demolished.

I received a call from an unknown number. When I called them back because I was at work, the lady who answered the phone said that she needed my number. I told her that they just called me. I was trying to find out who they were but she hung up on me. When I called back about how rude she was, I asked for the manager. She asked if I had an account or knew anyone that did. I told her I did not have an account. This is the most unprofessional office I have ever had to deal with. Why are they calling when I don't have a loan with them? Please have all calls stopped to my phone.

I'm behind on my mortgage payments with GreenTree. I'm 4 months behind. I tried to give them $810 and at the time, they wanted $1,200. They would not accept the $810. I've asked them for a modification, and said they don't do this. I'm being harassed daily. I cannot make the full mortgage payments,because I've been out of work because of a back problem. I told them that I could make payments of $200 a month, even when I miss some days at work.They said that they could not accept these terms. So, now what do I do? Harassing me only makes me angry and doesn't do anything.

Green Tree (or the "Green Monster" as they are called on many sites), has broken several laws and I can relate to almost every complaint on here. I have paid them off and they are still wanting more money. They purchased a loan with Conseco Finance that I had made on a rental property trailer. My experience throughout the time I have dealt with them is nothing but sort of loan shark tactics. They like to add charges, change due dates, not post payments, buy insurance that won't pay off, file legal action and then not even show up for court and I can go on and on with what I've had to deal with, including them calling my neighbors and family.

I had to plug my phone into the back of my computer and get a cell phone. I simply won't call them and they can't call me. I have legal proof of everything and all I send them goes certified mail. With this being said, I am starting a class action lawsuit against them for several illegal activities and I encourage everyone to use legal and customer protection resources to deal with these crooks. I have talked to many people who have expressed a desire to participate in a lawsuit and I am open to input and participation by customers and lawyers.

Bank of America sold my mortgage to Greentree 3 weeks ago. I tried to make my first online payment yesterday (9/23, which is not due until 10/1) and I was informed that there is a $12 fee to process payment online. The only way to pay without a fee is by check, which I imagine would cost more for them to process than on online payment. I cannot pay through my bank's online bill pay as there is no way to specify where to apply any payment overage (I typically pay a little extra towards principle and escrow each month).

The person I spoke to on the phone at Greentree customer service was unfriendly, unknowledgeable and unhelpful. Today, I received my first statement from them, indicating that "this is a debt collection agency attempting to collect a debt". I am 57 years old, have never in my life been even 1-day late with a rent or mortgage payment and I received a letter like this as a "welcome new customer". I am really, really unhappy with this company and wish I could do something to get away from them. Refinance is not on option in this economy. I would welcome suggestions of anyone who was successful in transferring. I would love to go back to BoA!

I am a real estate agent trying to help my client that has a Greentree second mortgage. I had called the negotiator multiple times with no return phone call. I called customer service as well, and was transferred back to the negotiator. And then, I was sent to the "Recovery Dept" and spoke with a person by the name of Ty. I tried to explain that my client's financial situation had drastically changed and that there were funds available to Greentree that could get the lien paid off, and while I was in the middle of explaining, he transferred me back to the negotiator's extension. I couldn't believe how rude that was, and I'm not even their client. I would never treat one of my clients that way. I am still mortified that they were not willing to hear me out, especially if it puts money in their pocket and is a win-win for everyone.

They are the worst of the worst of mortgage companies. I have read a few of these complaints. The same things have happened to me and my husband. They started calling on the 2nd of the month and don't stop day and evening. They call our office constantly. They have my cell phone and call from different numbers every time. I now save each number in a contact labeled GTS. I just ignore them and just pay my payment when I can. If I pay a late fee, so be it. Sometimes that is just how we have to do it. My biggest complaint is that my brother-in-law lives in one of our homes. They started writing him letters telling him to contact them to discuss the loan and to make payment directly to them. This didn't seem right to us that they should be talking to other people about our loan. We were not in foreclosure or anything. So, I called them to find out how they were able to get my brother-in-law's name. They said they didn't know how that happened, that there were no notes in the file. I instructed them that they were not to contact anyone about our account except us.

I don't know what to do about them, but someone should do something. They harass their customers to no end. I believe they are crossing the line of ethics and even criminal business practices. I'm sure there will be some sort of class action with this company. I can't wait to see it happen. Good luck to all those poor GTS victims. We are going to refinance our two mortgages, and one of the conditions is that GTS will not be able to buy our loan.

I called Greentree to ask why my payment of $135.05 went directly to "interest" rather than splitting interest and principal. I pay 2 months in advance just in case I lose my job or die. The guy on the phone said that my loan was a simple interest loan. Even though I pay ahead, the interest still occurs as if I did not make a payment. He said that $3 a day interest is added, even though they have been paid in advance. This is crazy! This does not make sense! I haven't got a clue who to call now.

They bought out my loan originally from Countrywide. When I looked in to my amortization payments, Greentree debates about why am I complaining. My payment is less and I explained that because I changed insurance to a cheaper one, why would they not match my amortization principal to my scheduled payment? They just gave me a $1400 more in principal? They won't explain.

I won't even dignify these predators by rating them! They have been nothing but a nightmare.

I refinanced my mortgage with Conseco, which seems to be the same a Greentree or Greentree bought them out. I can not find papers for an assignment of the loan, however, I am still digging!

We were applying for a modification in August. We had a modification and they said it was only for a year and we were not notified that the payments had gone up and where they are getting their figures we don't know. They call constantly and trying to talk to them is like talking to a wall. Insensitive, rude, nasty are a few of the adjectives I would use. They tell you all nice that they are helping you. They told us we would get better chances to get the modification if we were to set up a payment arrangement for the end of the month. I called and told them I didn't have the money and they took it out anyway on Sept. 4th, 2011 our bank caught it and stopped payment after we called. Then they took it out again on the 8th putting us as of today $800.00 in the hole. They did not have our permission to take it out. So, we filed a dispute with our bank and they are working on that now.

They keep coming up with different payment amounts. One was $1,245.00 a month, and then $935.00 a month, and our principal and interest according to their statement is $700.03. Now we did have corporate advance, and our taxes and insurance is to be included, however, we only have an income of $1,230.00 a month. They told us that business is business and that they don't care and we should read our paper work and I could go on.

I want to know who governs these people and why, with all the complaints for this one site, no one in our government's agencies is looking into this? They are a nightmare! Don't ask to talk to one person as they change their names every minute and I don't think there are any supervisors! We tried to explain that we had severe medical issues. But they don't care. It's unbelievable!

Their so-called customer service is horrible. I actually had a supervisor, who was a woman, tell me this during a conversation with her: "If you are not a woman enough to get your child support from you X, I am and I can get it for you". She then started going off that I was an embarrassment to my children. I was also promised a 90-day grace period from Brinley (customer service) if I pay by a certain date (08-31-2011). The money was posted, but he did not call and tell me or the other leinholder that we did not qualify for that program until 09-15-2011. He sat on the paperwork for over 2 weeks and then sent it in. When I asked for this paperwork, he simply stated, "No, we are not allowed to do that nor will I". At this point in time, I was rather pissed off and yelled at him. Have you noticed that customers are not allowed to say what they want, but GreenTree workers can threaten you, call you names and scare you?

We sent an official letter in March when we lost work for our company, asking for a review of our account and a modification. After 2 months of daily phone calls harassing us, we finally spoke with a supervisor. She was very rude on the phone, but told us to submit paperwork with bank statements, profit/loss statements, etc. We took 3 to 4 hours gathering this info, submitted it, but 3 months later, Greentree said they didn't show any record (even though we had delivery notice). They said we'd have to submit it again. And in order to even be looked at for modification, we'd have to pay 2 months mortgage. We told them that if we had $$ to pay 2 months, we would need a modification. Everyone we've spoken with there is very, very rude. They aren't even trying to work with us to help us keep our home.

They lost the paperwork we sent for modification request. They have been very rude on the phone and basically said, "There is nothing we can do to help you. Pay us what you owe us."

We are in process again of trying to submit all the paperwork they require. They have told us there is nothing they can or "will" do to help us with the modification.

I have paid the $639.00 a month for 10 years. I still owe what I originally paid for mobile home. All they gave me is $7.00 a month for principal. I told them to refinance at lower interest. They said that they don't do that. I also I never missed any payments. How can they charge you this much interest?

They are the rudest group of people and are holding money from an insurance homeowners claim for water damage. It takes them forever to process anything.

On August 27, 2011, Hurricane Irene came through. I received major roof damage to my home, with leaking on inside around edges of the ceiling. The insurance adjuster came out and determined we had $13,000 worth of damage. Since the check was made out to me and Greentree, they have to sign off on it. They had told me that since the check is more than the principal balance of the house, they want to pay off loan instead of making repairs. This is not right as I plan to live in this home for sometime. We have allowed Greentree to place the insurance on the house as we cannot get anywhere we live but we paid the premium. How can they demand this repair money and not do the repairs? That is defrauding the insurance company.

We defaulted our mortgage not because we couldn't pay it but because we had a family member renting it which after six months refused to make payments. The court cost to evict was more than we could afford. Knowing that we did not want to move back into it, we called Green Tree and explained all of this. Honestly, they were very helpful in trying to resolve this.

Back in October 2010, we received a phone call to make arrangements to pay this off. All of this took place on the phone and then we were suppose to receive a statement in order to continue payments, which we never did. Payments stopped because we did not even know where to mail them too. Again, payment was made through phone.

In July of this year, I received a call from their Recovery Department and talked with a Ms. Jennifer **. I set debit payment arrangements for the 5th of each month and our first payment was made July 27th 2011.

Since payment at that time of the month was creating a hardship, I called and made arrangements to have them taken out in the middle of the month. I get paid bi-weekly and my paydate changes so I would be calling her each month to set the pay date, which she agreed.

On September 6th 2011, I received a payment statement. I called Ms. Jennifer to set the pay date for this month and schedule it for September 16th. She informed me that they had already submitted payment to my account. I explained to her that, due to other financial obligations, this was going to create a financial hardship and overdraft fees not only to my account but also to my husband's account as well. Her only response was to ask me if I could borrow this from a family member. It was a very shameful and humiliating response and tactic.

I immediately called my bank and placed a stop payment on it. Due to bank policy, this company can no longer submit payments for six months even with my authorization; this has cost me $15.00. My actions here only took about fifteen minutes. I returned home and called Ms. Jennifer to inform her of the stop payment. She did not answer so I left a message and requested that she call me back in regards to the stop-payment.

Ms. Jennifer has finally called today, September 14th 2011, to request a payment date. I informed her that she would be receiving a cashier's check in the mail. She responded by informing me of our agreement and I interrupted by telling her that she submitted an unauthorized payment causing me to place a stop payment and that the bank would no longer allow them to submit payment in my account. I told her that on the 16th, I would be sending a cashier's check by mail. She then asked if I had the billing address and I told her that I have received a billing statement from her and assumed that it is the address. She claimed that it was not a billing statement but a payment statement and she never told me if it was the correct address. She then informed me that the payments are due on the 15th of each month and are considered delinquent after that date.

Now, I have made two payments, both of which were passed the 15th. Since they can no longer submit a debit payment, my account will be considered delinquent on the 15th. So September's payment, scheduled to be mailed after the 16th will be delinquent according to her.

Now, I realize that they are in the business of collecting debts that are considered high risk loans. Had I known at the time that I submitted for a mortgage loan that was considered high risk, I would not have signed on the line. The lenders knew the information and it was withheld from me. Doesn't that make them responsible too?

Green Tree has had my mortgage, for the entire length of the original maturity date and the pay off amount is only down by about $7000. I have no idea what the plan is or what I am supposed to do. I should be ready to pay off my mortgage in no less than one year, but at this rate, it will take another 15 years to pay off. This simply cannot be legal! I would appreciate any help you can give. Green Tree is a predatory lender and they are out of control. Someone needs to stop them because they are simply taking advantage of people and their hard earned money.

A few months ago, Bank of America transferred my 2nd mortgage to Green Tree Financial Services. Green Tree changed my 2nd mortgage to a home equity loan, without my approval. Then, they started to charge a corporate tax on my loan. My loan is due on the first of every month, with a 15 day grace period. However, because I refuse to allow them a direct access to my checking account, they have continued to call me on a daily basis, sometimes 3 times a day, even though I've never been late and have excellent credit.

I mailed my monthly mortgage payment to them and it cleared my bank. I didn't really think anything about it until I received my statement. It didn't show my payment. I called them and they said that they hadn't received it. Then, they found the check and it had been credited to the wrong account. Three weeks later, they are refusing to credit my account because they cannot find which account they originally credited it to. And I continue to receive collection calls even though I made my payment on time.

I received a letter dated August 31st from Green Tree Servicing LLC. This letter stated that I verbally authorized a payment to be deducted from my bank account. I never authorized any such payment to be made. Upon calling Green Tree, their records show that Laurie set the automatic payment up. She was not in the office, my husband has left her a voice mail, and I am certain that she will not return the call.

The letter stated that in addition to the payment due, there was also a $12.00 service fee included to be paid to Western Union Speedpay. I have set automatic payments such as this before with Green Tree, but not in a very long time. In fact, on August 31st, I purchased a Postal Money Order in the amount of $784.84 that was sent via certified mail to Green Tree on September 1st.

Why would I authorize said payment of $404.42 to be deducted from an already negative checking account, when I was purchasing a Postal Money Order for the two payments that were past due on my account? I have already posted a complaint to the Federal Trade Commission about this, and their website stated that if I hadn't already filed a complaint with my local state, that I should do so.

I stopped returning phone calls from Green Tree a very long time ago. They are rude, abusive, and to put it plainly, bullies. Since I don't return their phone calls, they have looked phone numbers up for other people with the last name of ** that live in my area, and are also calling all of them. This is a violation of my privacy, which I was willing to let slide, but this is the final straw for me.

I was doing a lease purchase on a double-wide and was told that the purchase price was $30,000. That was back in 2005. I put a down payment of $6,500 down. I also wondered why the price was not on the so-called contract that was done by a broker and not an attorney (and was not even notarized). The owner also used the name Bennett on this paperwork.

I have come to find out also that the double wide was in the names of Margaret and Richard **. I had asked her several times what the balance on the double was and she has given me different balances every time I asked. At that time, she was financed with Origen.

I wanted to make the payments directly with them, but she refused and stated that she wanted to do it herself. Then in 2007, I was in a serious auto accident in which I was hospitalized for a month and was not able to make my payments. I had an attorney working on my claim and he had called Bennett/Husted and she kept giving him different prices on the payoff.

However, he did pay up to date and after that he made the payments. She came to my house right after I was released but I was bedridden and was unable to talk to her. And she had told a family member that she has nothing to say to me.

She filed bankruptcy then canceled and filed again, at which time the finances went from Origen to Greentree. And they called, and called and called me. I tried to get information and I was told it was not in my name and they could not give me the information on the account. And that the lease purchase was not legal because it was not done by an attorney.

Every time they called, I told them that I don't have a contract with them and that they needed to contact the owner. They called about payments I was making. Payments from the owner. Greentree called and was rude. I spoke with Debbie and she told me that they were no longer accepting monthly payments and they wanted the money in full. But I was also told by Christie that even if I paid it off, it still belonged to the owners and that maybe they won't even sign it over to me.

I had left the owner voicemail messages, but she would not return my calls. Since I was told from Greentree that they were not accepting payments, I stopped making payments. I was gone for a while staying with my mom in AR, who was dying of cancer. And when I was gone, I was told by a family member that he was being taken to court about the double wide.

He was never on any contract. Why they would take him and the owner is beyond me. If anyone, it should have been with me. I returned back to MS and was not home a day, when they came to repossess the double wide without any notice and with everything inside. The sheriff had the judge give us 3 days to get our things out or come up with $6,600. I put up my cars and gave them the $6,600.

Now, I am told that I had to give them legal fees and pay the repossess cost. This is not my account, but I am being treated like it is. I just made a payment. I sent it out and day 2, they are already harassing me again, calling and calling. Telling me that they would repossess it again and we had to get it off the property since we owe the land right out.

I had spoken with them the day I paid them and they denied that they told me they were not accepting payments. So I am going to record every call and voicemail messages. But what I don't understand is how I can be charged with all these legal fees on an account that is not mine and that I have no contract with.

They told me that the account was still in her name. I paid on this double wide because it was all of a sudden and didn't have anywhere to go, and all of my things were inside. I got tired of the constant calling and calling. Why don't they call the owner and the owner call me? They are very rude and do not want to come up with any compromises. They want it their way and their way only.

My second mortgage has a 15-day grace period to receive payments before a late charge applies. Greentree begins calling me every day on day 6.

I have never missed a payment. I have had perfect credit since 1991.

Why must they harass me by calling my telephone every day? They are making a ton of money off of me and I pay on time.

GreenTree bought out my mobile home mortgage from a now-defunct company and have done nothing but make my life miserable ever since. Due to job loss, loss of pay due to inadequate PTO when I was back to work, unreceived child support, and some other issues (of which was all explained to them, ad nauseam), I got behind on my payments with them. Basically, what that did was leave me to deal with people who act like nothing, short of hateful sociopaths with a personal vendetta against whomever they encounter on the phone. I have been verbally abused, called "**", browbeaten about payments, and overall treated in a way that I wouldn't expect terrorists to tolerate during interrogations.

I called extensions given to me to talk to specific people and instead, I'm usually met with someone who wants to treat me like ** then call me the rude one and finally hang up on me when I get upset over the whole mess. The most recent incident; after enduring phone calls where psychotic people would do nothing but repeat questions such as "So, when can we expect you to move out of the home? When can we expect you to vacate?", asked over and over and over again until I am driven to the brink of literal insanity. When not being asked that question, their other favorite is "Can you afford this home?", unless they want to be really nasty and just make it into a full-on accusation, "It's obvious you can't afford this home therefore, you should surrender it to us to sell to someone who can".

I rushed about, taking time off of work to do so to get money from my bank to make a Western Union payment and get a deferment until the first of November (my payment was equal to two months). I did this after I was told that because I had unfortunately had a couple of checks to them come back "NSF", they would no longer take them from me yet one cleared after I was told that. A check that I now have in my hands with the word "VOID" written across is. I was told the money taken in error would be returned to me by someone who then turned around and went on vacation, leaving me to deal with the enraged mental patients he works with. Thanks!

I got behind in my mortgage and contacted them to make some kind of arrangement. After making an arrangement, I was told that it had to be auto withdrawal. I set that up and it worked for several months. One month, the request came in several hours before my direct deposit and was returned. I contacted them and told them what happened and said that I could send the money at that time. They told me that I couldn't do that and if I did, they would just send it back. I had to send $400 extra a month to satisfy the arrangement.

Once I was kicked out of the arrangement, Jeff told me that I could just send him $4,000 plus and would only be a month behind. I called back to get the exact amount and was told that his manager said I couldn't do that but wanted $6,200. After arguing with Jeff about what he had told me, he informed me that since the next month was 2 days away, he would only take the $6,200 plus the next month's payment ($2,477.00). Now, I'm up to $9,000 plus. That makes it 3 month behind and now, I'm in foreclosure. They added attorney's fees and set the sale day a month away. This added another month's payment.

I called several times to get an exact amount to bring everything up to date and no one could give me an exact amount. This went on for a couple of weeks. When they finally gave me an amount, they also moved the sale date, thus adding another month's payment. Now, it's out of reach for me to catch up and no one will assist me except to say we need it all to catch up. My sale date is this Friday (9/9/11), and I don't have an exact amount because they aren't sure if the attorney's fees will go up.

The whole situation started because I got a statement in the mail stating that I had over $800 due and I was late on my payment. I was irritated--I had sent a payment. I immediately logged into my bill pay on Wells Fargo's site and confirmed that I did indeed send Green Tree a payment. So, I picked up the phone to call and ask about it.

The first representative that I spoke with tried to tell me that it was all okay because they had gotten my payment, but the statements are printed out a month in advance and that it's common practice in the mortgage industry. "**," I said--I told him that they are the third mortgage company I've dealt with and that this is the first time I have ever been told that such a ludicrous thing is "common practice." He then started to let me know that when I start working in the mortgage industry, I can then comment about what is and isn't common practice.

I was irritated so I asked to speak with a supervisor. He started to yell at me and said that I should stop interrupting him. I honestly wasn't trying to--and I'm not sure if they are on a VOIP system, but there was obviously a delay in the conversation. In any case, I was taken aback by how rude his comment was so I was silent for a moment. When I said that I wasn't trying to interrupt him, he began speaking at the same time. I am not a mind reader so I had no idea that this would happen. Apparently, that was enough for him because he decided to just hang up on me.

I called back--this time, I wasn't playing around and I wanted to know why my statement said that I owed double. I was tired of dealing with ** customer service so, as soon as someone answered the phone, I asked to speak with a supervisor. She stated that there were none, and after 10 minutes of going round in a circle, I demanded to speak with one. She attempted to answer my questions while waiting for someone to come in and she informed me that the payment was not applied to my loan because it was not for the full amount.

I was mad. What? I had paid more than $419 that they ask for each month and I sent a payment for $425. What the ** did she mean when she said that it wasn't the whole amount? She stated that the payment due amount was $433 and some change. Now, I was livid. "When were you going to let me know that you increased my payment amount?" I demanded. She stated that they had sent out a notice. I said that I never received it. I asked her to send another copy and she said that I had to call customer service for that.

"Hmm, I thought I had called customer service?" I said. Because I was now almost a month late (because they didn't inform me--and by the way, my payment was only a little over 8 dollars short), I had incurred a late fee and all my calls were directed to the collections department. I asked for a supervisor in customer service instead and then she transferred me.

I got customer service and the lady was rude. I told her that I didn't know about the escrow increase and she said that I was obviously lying because they had sent out a notice. And if I didn't read my mail, that wasn't their problem. She kept stating that I needed to pay the amount past due today over the phone and I was like, "No." I'm not paying $18 over the phone because you will charge me a $12 fee.

If you guys can't notify me about the changes in my mortgage, you can wait for me to mail my payment in. She stated that I would risk foreclosure then. Yes, she said the F word over being $18 short--$10 of which, mind you, was an erroneous late fee that was applied. After my call, I was livid. I got on here and posted about my disdain with Green Tree servicing and I also reported it to the Better Business Bureau.

On August 23, they responded to the BBB via a letter. In the said letter, they cc'd me and they go on about how I was late in my payment, which is why I received calls about it (totally unrelated complaint to the situation) and then they went on to tell this lady from the BBB about my payment information on the loan.

I could not believe that it was legal so I got on to the web and searched "Fair debt collection practices act." I found information that says, "If you do not have an attorney, the debt collector may make only those inquiries necessary to determine where you live, what your phone number is, and where you work. If your current address is not known, the debt collector may be permitted to send a single letter to your last known employer inquiring about your present address. Ordinarily, other than your attorney, a debt collector may make only one inquiry about you with any given third party. "

Because the BBB is not my lawyer and because I didn't give Green Tree servicing the permission to discuss my debt with them, I didn't think that they could do this. I reached out to the MN state attorney general's office today about this and asked if they could do that. She stated that they cannot tell that information to the BBB unless they have a signed authorization. I'm now going to file a complaint with the state attorney general about it. Additionally, I also looked on the FTC's website about this and it says that I should report to them as well. I intend to do so--and I encourage everyone to.

To file a complaint or get free information on consumer issues, visit ftc.gov or call toll-free, 1-877-FTC-HELP (1-877-382-4357); TTY: 1-866-653-4261. There should be a class action against these clowns.

I have received several calls from Rhonda regarding an account owned be someone I do not even know. She has left this person's personal information on my home voicemail and I have called repeatedly and asked them not to call my home anymore. She hangs up on me when I call.

This company is the most harassing place that I have ever dealt with. Our original second mortgage was through Countrywide, which was sold to Bank of America, and then to Green Tree. Our financial situation caused us to become late with our payments. These people called my parents, my in-laws, my husband's former employers, and even people that my husband used to work with!

The absolute kicker was when a field representative showed up on my doorstep demanding that I speak with someone to clear my account. We were able to arrange a two-month deferment with the next payment being due this past Monday, the 29th. They have called nonstop the past three days because that payment has not been posted yet. What gives? There is a grace period, so technically, my payment is not even late until the end of that period. Do these people receive commission for harassing people to the point that we pay by the end of the month?

I paid my principal balance on my mortgage. Both my husband and myself have made a total of five phone calls to Green Tree to get the final payoff on this mortgage. All five times that we have called, we have gotten five different payoff amounts, ranging from a few dollars to $1,000.

On 22 July 2011, Green Tree deducted $54,834.79 from my checking account and they did not apply that money to my mortgage. In fact, they are stating that I am five days late in paying my monthly mortgage payment. They refused to let me speak to a supervisor.

My husband called on 29 July 2011 and talked to a Melissa. He asked her how she was coming up with the figures that she told him. Her remark to my husband was, "I am 20 and I am smart enough to understand this." I have been hung up on and the rude sarcastic remarks are unprofessional and threatening. Meanwhile, more fees are accumulating on this loan everyday.

I have had a mortgage with this company, account # **, for the past 5 years and have never been late on my payments. The due date of my payment is the 20th of every month, from which I get a 15-day grace period before late charges are applied. However, I have been receiving harassing calls everyday from them in regards to my payment. I feel that this is wrong. I have asked them to stop, but the calls continue.

These people appear to be engaged in predatory lending practices.

They acquired my HELOC from BAC/Countrywide who bought that from my original lender Irwin. I called them when they acquired the loan and they assured me the terms had not changed and a "fee" of $25 that mysteriously appeared would be removed. The fee remained. I sent a written dispute, no reply a month later.

Now they are calling within the 10-day grace period saying that the terms are different and payment is due upon the primary day and that the grace period doesn't apply. I didn't sign anything with them so what makes them think they can just change the terms of the loan?

Not only are these people rude, this is phone harassment for a current paid loan and questionable practices. I am in the financial industry, do we really need these kind of firms doing this now after all that has happened? Please make them your first case under the new consumer protections of Dodd-Frank!

We have always paid our mortgage on time. However, we can identify with all of the other comments about the rude collectors and customer service personnel at Greentree. When Greentree purchased our mortgage from GMAC, the auto-pay wasn't set up. We promptly sent in our payment by snail-mail as soon as we realized what had happened. Greentree didn't fail to harass us in the duration.

Now, Quicken Loans has purchased our mortgage from Greentree. Due to falling home values, Quicken, without our knowledge, agreed to a short refinance with Greentree so we could roll our home equity in with the refinance. The process was dragged out over 2-3 months. Towards the end of July, our mortgage with Greentree was coming due as well as our closing date for the refinance. We paid the mortgage to Greentree, then closed within the week. Quicken informed us that we would be refunded the $1,200 for the mortgage payment but Greentree tells us that they're keeping it. My question is, can Greentree keep our payment after agreeing to a payoff amount with Quicken?

I have had numerous harassing phone calls from Mark(?) and he has called family members, left messages about my loan on a company answering machine where I work, and has been just plain obnoxious to deal with. Fortunately, I have an ace in the hole. I haven't lived in the house they are financing for six years, I have subleased it to another individual who is making the payments. They still call and try to harass me when the tenant is only a few days late. My answer is simple, repo the house. I don't live there, they've already wrecked my credit so I could care less.

I've gotten to the point where I actually enjoyed fighting with the dopes. When I don't have time or in the mood to fight, I simply tell them to wait a second while I get the phone recorder running so I have all the correct info to turn over to the Kansas Attorney General's office. Generally seems to cut the conversation short. There is no doubt they are predatory lenders and practice unethical collection tactics. The upside is, they will eventually get the house back when it is a broken down piece of ** and I won't have to worry about what to do with a dilapidated, old mobile home when the time comes. My final revenge.

I have never let my house payment go into 30 days late. I usually have to use the 15-day grace period and recently pay around the 24th.

Greentree is crazy. It does not matter if you let them know in advance what day you will pay or if you schedule a payment; they start calling after the first day of the month, three to four times a day, everyday. If I called and told them that I was making a payment today, it would not stop the calls today; I would still get them all day. I have always believed that we should be kind and return phone calls and let our creditors know if we are going to be late, etc. The rules change now and this is one company that should be put on, ignore! I seriously think this is one company that wants to take all our homes back, the question is why?

The phone calls are non stop and no end to it. Being harassed daily is so stressful, especially when you are doing your absolute best to be honorable and do the right thing. I want to cry when the phone rings; I mean really.

I lost my job in February and prior to that I had no record of being late. I asked my representative then if there is anything I can work out before my payments start falling behind. I was receiving help from my family and wasn't sure of the frequency of help. He said that he would see what he could do and I never heard back, then I fell behind ten days. He called and said that I had to set up a direct withdrawal from my account to get current. I told him that I didn't have the money but I would see what I could do. He said for us to set up the payment for two weeks out and if I don't have the money, to call him and we will stop the draft.

I called him a week prior to stop draft and it still went through resulting in fees. I called and he jumped right on it saying it was his fault, they refunded the money. The next week, he started calling me daily asking when I would have the money. He was being very rude saying that I am basically living for free and that I need to pay my house payment and that he didn't think I was doing enough to get a job. That infuriated me because who is he?! Anyway, I hung up on him and ignored his calls. I called back a week later because I wanted to talk with a manager and they said that he was no longer with the company.

They then assigned me to a young lady who started off very nice. She told me that I needed to set up payments and I told her what happened the last time and she said that I could always call. I still had apprehension because I don't like to pay a bill without the money being in the account. I knew I had money coming so I set up three payments. One payment went through and I told her that we had to stop the next one because the money will not be in there. She said okay and called me three times trying to get me to set up another payment. I told her on the last call that I needed to cancel the third withdrawal because I am still in the same situation. She said that since we cancelled the second payment, it cancels out all future payments and we have to start over. Well the draft went through my account and caused these fees.

I hadn't checked my account because there was no money in there and she called me two days after the account was drafted, trying to set up another payment. I told her I had no money but she said that she would see if she could set up a plan for me and that she would follow-up. She knew then that my account had been drafted but didn't say anything.

Two days later, I checked on my account and see all these charges. Now I can't get in touch with anyone.

Greentree bought 80% of my mortgage 4 years ago. Two years ago, I got behind in payments. I stayed in contact with them and did not go past 2 months. They declined the payment, filed foreclosure, added 1,000.00 to my "fees," and although I paid in full and have not gone past 28 days late since, they call every day, all day, 10 times or more.

They called me at work. After being told not to do this - asking my employees about me and leaving threatening messages, they start it every month on the 2nd and don't stop. It does not help to tell them when the payment will be there. They threaten foreclosure, yell at you, tell you they are going to refuse a payment, and send it on over to foreclose.

I spoke with Legal Foreclosure Aid who assured me they can't legally do this, but they continue to threaten me daily. I am terrified that if I were to be actually past 30 days again, they will go straight to refusing payment and foreclose. Before I missed the 2 payments, I had been paying an additional $100.00 per month toward the principal for 2 years. They still call if you are more than 3 days late. This company is terrorizing people. I thought it was just me, until I saw these other complaints.

It has been two years and we are still in the process of fighting Green Tree Servicing LLC in the court system. However, their motion to vacate the property was overruled.

Even after the attorney for Green Tree Servicing LLC stated that she wasn't interested in the moneyjust the "collateral"she failed to bring bona fide documentation of Green Tree Servicing LLC rights to the alleged loan servicing/purchased loan (whatever the snakes want to call it today) to the last hearing.

After continued legal battles and mucking through the convoluted questions set to disarm and "catch" you into telling their "truth," I figured it was time to contact the Missouri Attorney General. Once I pulled the site up, I found one complaint and yet there are several on here from this state.

You must be proactive if you feel that you have been wrongfully treated! That means contacting every complaint department at your disposal. The good news is that the practices of the Mortgage/Foreclosure/Loan Modifications have been and continued to be addressed. "Many struggling homeowners have filed complaints concerning foreclosure on their homes and the loan modification process. Homeowners complain about the relentless requests for paperwork already provided and/or lost by the lender. In addition, complaints have been filed because consumers who actually get temporary loan modifications fail to get permanent solutions.

The Attorney General's Office has been working alongside other attorney generals in a 50-state investigation, demanding that banks stop these abusive practices."

The Attorney General had this to say about the debt collectors, "there has been an increase in the number of complaints filed against debt collectors. Many consumers who file complaints indicate they are being harassed by debt collectors for debts they may not even owe. Others claim the debt collection agencies are abusive, threatening, and include repeated calls when attempting to collect a debt. Other complaints indicate consumers have notified the debt collection companies to cease contacting them, but without success.

In an effort to protect consumers from these abusive practices, the Attorney General has filed actions against debt collectors alleging violations of Missouri's Merchandising Practices Act. The question of whether the Attorney General has the authority to protect these consumers is before the Missouri Court of Appeals. "

To contact the Missouri Attorney General, go to their website, go to the Consumer Protection tab, drop down menu to Consumer Complaints and click the hyper link at the top of the article to file your own complaint.

This has got to stop. They are a "preferred lender for HUD." They have allocated bail-out money to the tune of $147 million although as of June 30th of this year, they have only used 1.5 million and have yet to pay any of that back. And yet, they turn around and sue the United States government for not letting them have the money that the government received for sale of property for tax loans.

Mind you, this company alleges that they are one and the same with Bank of America who is also being sued. We must stand up for our rights. Enough is enough.

I should start by saying that anytime I call, I always end up in tears and talking with a manager.

I am never more than 30 days past due on my mortgage. With my previous mortgage companies, it was never a problem being within the timeframe of 30 days or less. Green tree on the other hand harasses to no end. For example, one month, I was four days past the grace period and from the 1st to 20th, I received 23 phone messages from them. They were all threatening me that I needed to call today or risk foreclosure. I have been told by representatives that I should stop being such a drain on their company. I was not yelling or swearing but I have been told to shut up. I have been yelled at; there was one representative who wouldn't stop degrading me and I just sat on the phone for ten minutes saying, "I want to be transferred to a supervisor, please transfer me to your supervisor," over and over until he finally did.

They are terrible. I will be recording every call from now on and post them on youtube.com

My due date is of course the first of each month. This past month, I incurred unforeseen circumstances and determined that I would face a late payment. Soon after the first passed, even before I was near the 15th, Green Tree began calling all of my phone numbers. My caller ID showed that they phone in succession, minutes apart, at least three times an evening. When I finally answered, they asked if there was yet another phone number to harass me through.

I admitted that I was going to be late and I was prepared to pay the late fee, period. I then hung up. I am also interested in knowing the majority of ethnicity of the loans that are sold to predatory lenders like Green Tree.

I was not late on my payment and a week before the payment was due, Green Tree started calling me saying my payment was late. My payment was due on 8/15/2011 and on 8/10/2011 I sent them my payment before I left on my trip.

When I got back home from my trip, I had a letter from Green Tree saying my payment was delinquent and they mailed me this letter on 8/10/2011. This was 5 days before my payment was due. Green Tree is rude to talk to and when I ask for the manager/boss, he was even worse to deal with.

I have problems with them forcing me to take out their own insurance even when I had my own house insurance. Now they tack that bill onto me along with interest. I've been making payments on my home for 15 years now and only dropped my principal balance down $6,000. I will never get this paid for.

I have made an insurance claim and when I received my payment to get my kitchen worked on, Green Tree made me mail them the insurance check and wouldn't release it to me until the work was done. I fought with Green Tree for a year and had to get a lawyer to get my check to get my kitchen fixed. The flood rotted my floor and the mold smell was bad. Green Tree didn't care of how it was affecting my health. I couldn't afford to do the work and needed the check to fix the problem.

Anyway, Green Tree is an awful company to deal with and I warn people to not do business with them. I hate to lose my house, but I'm almost to the point of telling them were to stick my house at. I am tired of their rude harassments.

Our experience with this company has been one big nightmare after another. For starters, my husband co-signed a note for our oldest daughter and the central air was installed backwards. It would work for a while then we would have to call the company (original company Green Point) to send out a technician for a visit to repair, at which point it finally caught on fire but was not replaced.

Then our daughter deferred payments, as she was unable to make the payments. The original agreement was that she was a single mother and qualified for payments, which were to be set at a rate she could afford. The payments increased regularly. The mobile home was purchased in Danville, VA and set up by them and the paperwork was also completed by them. But they were soon out of business and long gone shortly after the purchase was made. Unable to pay, she relinquished the mobile home and my husband had no alternative but to make the payments, catch up back lot rent and basically it ruined our credit.

Unable to defer due to company policies, we were all but sunk financially. Then the calls began. Nasty little weekend warriors talking to you like you were dirt on the bottom of their shoe leather and that you were a very poor excuse for a human being. Also they informed my husband that he was the primary name on the account. So? Someone somewhere was making up false statements and, to make a long story short, we are still at war with this company.

They have called everyone in my family in regards to this matter. Including my mother, who almost died from health issues. I did break a vow to contact them, as I swore I never would speak to another representative at that company ever again, to inquire how they acquired my sister's, my youngest daughter's and my father-in-law's phone numbers. We do searches was the reply. It sounds legal to anyone. Not to me.

These people are no better than loan sharks and need to be reprimanded because, in my opinion, they break all the rules and all the laws to harass and manipulate a situation where it better suits their goals and not the goals of good people who are stuck in the Green Tree inferno.

My wife has terminal cancer; I have heart problems. I got a little behind (2 months) and had to be out of work (2 months) with no assistance from anywhere. They called and got two payments setup with advanced check pay. They hit my account 4 times; knowing there was no money in the account at the time, it cost me 150.00 a month for 2 months. I told them they would have to pay me back or the payment would be short and that's when they started talking to me like I was a dog. I've been paying for this home since '97 and there is a lot more to this. I just don't have the time to say it all because I'm at work now trying to make enough money to pay off the bank debt on my account. The worst people I ever had to deal with. Threatening me with default.

I'm currently fighting Green Tree in court in the state of Missouri. They have tried twice now to repossess and both times have been overruled. You people need to learn how to fight.

Also, how can Green Tree Servicing, LLC be allegedly purchasing other loans when they haven't paid the U.S. government back the bailout funds they received?

I have been constantly harassed over late payments. Calls have been made to my place of employment, and my work colleagues have even been called several times. On one afternoon, nine calls were made to my work number alone (despite my request not to call at work). I have been told that I have to borrow money from my family in order to pay them, and have been threatened with foreclosure. I have been yelled at, humiliated and treated in general like a second class citizen.

Last week I was called at work and told that I had to make a payment of just over $200. After that they would work with me to resolve any issues. Their tactics were very different this time; previous callers had been so rude that I refused to speak with them, and requested written communication (which never happened). The caller on this occasion (Mary) was very polite, and told me that my account had been transferred to another department, and that the person dealing with my original case was no longer with the company (I have since found out that she is the same person who calls constantly - she just omitted to say her full name).

I gave bank details, and in addition to being charged $12, which I was not informed of, I also found out upon reviewing my checking account that they had withdrawn ten times the amount I had authorized. This has left me severely overdrawn; with no money at all, and no ability to pay any other bills. Green Tree have refused to work with me, and I have struggled to make the high interest payments. I fully understand that at times my payments have been late. However, I cannot believe the rudeness and aggression demonstrated by Green Tree staff. This recent display of dishonesty was the last straw for me. How can they be allowed to get away with this?

We will never get it paid off. We have been paying since 1999; still owe around $57,000.00. The home is falling apart. We would like them to either take the $5000.00 in "points" off, or take the mobile home back.

I was with wachovia bank and the litton loan bought it out. then Now GREEN TREE, The are RUDE as Hell. The try to threaten you and say that are going to send someone out to take pics. They also raise your payments without informing u, that way when you pay the amount that u think is right they cash the check but hold it so they can still say that u are behind and report u. I have had it with this co. As soon as I can refinance I will. The girl I deal with (Melissa) Is one Hag. I have never been talked to they way that they do. I think this is a CRIME, OBAMA should so something with companies like this. I would NEVER recommend GREEN TREE to anyone. I hope that the Goverment steps in on this one. I am going to write them a letter. I think that all of us should.

Like many others, I have been harassed at work and home by Greentree's collections department. My second mortgage was with Countrywide, then Bank of America and now with Greentree. They called me at work on 7/28/11, complaining my account was in collections. The payment was due on 7/27/11, so being one day late, they started harassing me. I informed the woman that I was on an emergency hazmat spill (I am a safety officer for an ER Hazmat company) and I could not talk at that time. I also informed her that I was only paid every two weeks and as my husband hasn't worked since Nov 2010 due to heart problems (which also left us with mounting medical bills), I could not pay anything until Friday, 8/5/11, when I would get paid.

That is well within the 10-day grace period and I saw no big problem. Then on Saturday, 7/30/11, she called again and mocked me saying, "You're not on an emergency today are you?" You could tell from the tone of her voice that she did not believe me on Thursday, 7/28/11. But that is what I do for a living. It's very stressful and dangerous and I don't need these morons calling me about a bill that is less than three days late. There is nothing I can do until 8/5/11, so what is the point of calling my cell? Possibly, getting me fired from my job.

Green Tree Servicing has been harassing me for a mortgage payment while not being 30-days delinquent. They were disrespectful, rude, and lacked any compassion for my financial circumstances. Asking to speak with a manager or the President of the organization resulted in speaking with the same representative that was more abusive than the first.

They notified my neighbors and others that I have not been in touch with for years, abusing my privacy.

For an organization to treat anyone this way is a disgrace and some action needs to be taken concerning this matter.

Thanks.

Rating would be 0. I am 65and unable to afford my home any longer Short sell d in lieu of foreclosure, but neither one is accepted by Green Tree. I have been threatened, being told they are coming to repo, when am I getting out, have I left yet etc. Tried to say I would send a payment on 8.1.11, but because I talked to them on Saturday, they said that would be too late, that any money I send would not be credited to my account. You cannot negotiate with them, only if you agree to their negotiating..They said I would owe all attorney's fees associated with foreclosure as well as pay back of the difference of what they sell it for and what I owe.

I have been so stressed by them, thought I was having heart attack. Appears there is nothing you can do. When they said they were sending someone on 8.1.11 to take pictures and survey to see what they can do to get home off land(which is finance with home) I said you have not given my written notification, which lady said oh, you didn't get our letter, sent last week, no I did not, they did not send anything. She said she would resend that letter.....Anyway, a company like this should not be allowed to stay in business and prey on people like this. Been paying on this for 12 years......HELP

I got married Aug.13, 1983. We purchased a Palm Harbor Manufactured Home in Cleveland Tx. Dec. 11, 1997. Greentree Financial Servicing Corporation, Houston Tx. Listed on contract as assignee. Yet our payment went to Conseco Finance for 5 years. Then told Green Tree Finance bought our loan. Upon purchase of home we had no money for down payment. Palm Habor Village, talked us into letting them write me a check in my maiden name in amount of $7900.00, listed as contract labor, to use as a down payment. Caused me serious IRS problems. Then paid Green Tree points in amount of $5900.00. They added this to cash sale price. Making a home that was $58,000.00 cost $80,000.00. After finance and interest and these frivioulas bogas fee's added the home and the down payment we didn't have, ended up being $210,769.20 for a trailer house!

After paying faithfully on time for 10 years paying over $90,000.00 in notes, my husband decided he wanted a divorce, after being married 25 years. Texas being a community property state, we never thought about getting a divorce first off and never thought about putting financing in both our names, since many things were purchased in my name only. The land the mobile home was set up and tied down to was my personal property, that I inherited from my fathers estate. At time of purchasing the mobile home, I refused to list my property as collateral. So the extremely expensive home stood as security collateral on it's own! Jan. 8, 2008,my now ex-husband abandoned me and my children and the house financed in only his name. Temporary court orders gave me the right to have exclusive right to the mobil home until division of property, while he moved to a beautiful 3 story home in the mountains of Montana. I continued to pay $585.47 monthly and kept insurance on home and paid taxes for 2008.

In June, my toilet overflowed and I had to file an insurance claim with my insurance company. Since home financed in the ex's name and insurance in my name and Green Tree the lien holder. The check was made out to all 3 names. I had to mail to Green Tree for endorsement. After weeks went by and the check still not sent to me, I called them. They informed me I had to get the ex to sign off first and send back to them again. Of course the vindictive ex refused to sign the check. It had to ordered in court for him to sign it. Once he signed it, Green Tree told me they would only give me 1/2 up front and once job completed and photo's sent to them and receipts, then they would release balance to me. I was going through a very devastating time in my life and having a very traumatic, horrible, hardship and didn't have extra money to pay up front to a contractor, when they had the money from the insurance company I paid for monthly.

Needless to say, I had to get friends and relatives to help do repairs cause I didn't have additional money. Of course when you have damage to part of a room, the insurance company does not pay for the whole room to be repaired so that it all matches. So, if I wanted to match I had to pay out of my pocket. I was going to have to pay an additional $8500,00 out of my pocket so the whole house matched. I complained about the 1/2 of the check they wanted to keep. Finally, they agreed for me to go purchase materials from Home Depot and they would send me a check made out to them. Except when I went to check out and they ran Green Tree's check, that was my insurance money through there check company...the check came back insufficient funds.

It took almost 3 months to get any money to repair my home. I continued to pay notes and keep insurance on home. I paid a little over $18,000.00 more to Green Tree and Insurance on house waiting for my final divorce. I was awarded the home in the divorce decree and the ex got the bulk of the estate and left me with all the bills. I wanted to keep the house since I had spent so much money out of my pocket and I totally redone everything inside and it was beautiful. Of course Green Tree had seen pictures of all the hard wood floors I put in, brand new carpet in whole house and a lot of tile work done. New wains coating on bottom half of walls and new paint as well. Jan. 09, I became very ill with cervical cancer and had to have emergency surgery. I could not work for 2 months. I contacted Green Tree and asked to extend 2 notes. I was told they would if I paid them 2 at that time. They took my checking info over phone. Then once they got my money, Green Tree told me my ex refused to OK me to extend 2 notes so they would not extend 2 like promised. Of course I got 2 notes behind.

I continued to pay the monthly note, but the 2 notes they promised to extend could not be paid. I started getting threatening calls at work, threats of them coming onto my private property and knock my door in and kick me out. Threats to take my home, leaving me and my children to live in a tent in front yard and they would see to it CPS would take my 2 little boy's from me. I was in tears daily over their constant threats and harassment. I even lost my job over their harassing calls at work at least 10 times a day. I got calls 7 days a week. I became so ill, I could not work and was in tears daily over this crap. I filed complaint with every congressman I could think of, attorney general, Federal Trade commission, HUD, Manufactured Housing Division and no one could help.

Then I got foreclosure papers on our home. Green Tree had me listed to be removed from my home and were suing the ex-husband for the balance which was now $72,000.00 on a mobile home that was now 12 years old. I offered Green Tree $15000.00 cash if they would not take our home. They refused offer. They got there foreclosure and orders to evict us from our home in 24 hours and dropped the suit on my ex for the balance. After investigating myself, I found that under the making home affordable loan, and HOPE and HUD, I had no rights to the home since I was not on the loan. Giving me no rights to the home, and Green Tree didn't have to honor a court order either.

If a owner signed over rights to home to Green Tree Servicing LLC. the Government would pay the home owner $3000.00 to sign there name off title. The Government also has Green Tree Listed under banks included in the "bail out plan" giving the banks $6500.00 and letting them write off the full balance as well. Talk about a scam! No wonder Green Tree is screwing innocent victims. The Government is allowing this to happen with innocent live this. I begged and pleaded for them to sale the home outright to me. Green Tree let home sit on my land for 6 months, destroyed my personal property to get to there, leaving me with $17,580.00 in damages. The man named Earnie that has A-1 mobile home movers out of Splendora Texas pick up foreclosed homes for Green Tree, did everything against the law. Nothing legal was done once Green Tree was awarded our home.

I refused to pay property taxes on it if they refused to recognize my ownership. No laws in place by the Texas Manufactured Housing Division did they follow. I even found out and I do have a recorded conversation. The moving company Earnie hired is best buds with. Margarette ** that has A-1 moving company and picks up foreclosed homes for Earnie at Green Tree, sold my home to them for her son and excepted $15000.00 she told me. The same amount I offered. The home was never listed for sale. The owed taxes was never paid by the new owner or Green Tree and the new owner informed me they don't need a title. They are the moving company and it won't be tracked to them. This is fraud done on the behalf of Green Tree Finance and the A-1 mobile home movers owned by Margarett ** in Splendora Texas.

How the heck can they get by with such fraud, while the President keeps forking out billions to this bank....when is a class action suit going to be filed? I have spent to date $11,000.00 on attorneys to stop this mess. And they took my money, made promise after promise and they could not even do anything to Green Tree. I keep excellent records and I have them back to the day we bought home.

I was trying to get help with paying on a late payment. Christy gave me her supervisor, who went crazy with me--yelling and calling me names. I asked if I could talk. She said, "No, you are not allowed to speak. Pay what you owe, and shout up." I was so devastated. I lost my voice I hung up. I called back; got Christy back, and she said, "We have helped you in the past, but you never really made a payment."

They call me four or five times a day. They call me at my work, and they do not care if I cannot talk. Someone needs to get to these people, and to stop them making everyone feel like losers.

Gail **

Bank of America also transferred my mortgage to Green Tree. Their collection agents began calling me even before my mortgage was late. They are rude and using shaming language to insist that I pay them, even though I have called and sent emails telling them that I am currently unemployed, 62 years old, and working with a mortgage counselor. I am only five days late now with my payment and they have called me all five days, insisting that I have a legal binding contract with them. I have asked that they send me a copy of the contract. I have also asked them if I might speak to a loan counselor rather than a collections person. They ignored me, and continued in berating me.

I was widowed in August 14, 2009. I called Greentree to cancel the next payment as my husband's disability check was pulled back and I no longer could afford the payments; and wanted to try to work out a lower payment so I could keep my home. The person said I was still alive and should make the payment anyway. This statement, I reported to the supervisor and told them I did not wish this person to call me again. She did so for the rest of the time I was in the home. They immediately started foreclosure on the home in the name of my husband's estate. He had no will; no money when he died. At foreclosure, they bought the home for $100. This is not a fair market value; and then charged his estate with 78000 dollars that was the original loan amount. And we had paid since 1999. The house, 9 months later, was struck by lightning and burned down. The amount should have been paid when this happened.

I had to hire a lawyer to stop Green Tree from trying to foreclose on my home with less than $300 left to pay. They threatened to collect against collateral to get the last of the money and stated that the account had no activity in 55 days when a payment was made less than two weeks ago. I found a legal group at 561-282-5763 ext 2018 that will help.

We've had a first and second mortgage on our home since 2006, originally with CountryWide, then Bank of America absorbed CountryWide. Effective May 1, 2011 Greentree bought our 2nd mortgage (or so the papers say). Since then Greentree has repeatedly called our home number and sent mailers to our home treated us as if we were late, in default, behind. I called to see what the deal was they told me our account was classified as Bankruptcy inactive status. Due to preditory lending practices, my husband and I were forced into bankruptcy in 2007 to stop interest rates on some business loans that originated at 7% fixed and had changed without our consent to variables at 32, 34, and 36%.

We were not behind, late or in default on any mortgage we had at the time (we had 4). Our home with its two mortgages were reaffimed in our bankruptcy (to our knowledge, thats what the lawyers and trustee said) and the payments have been made consistently and on time since. After this encounter with Greentree, my husband has engaged in refinancing the second mortgage to get rid of Greentree, they have been uncooperative with the new mortgage company and since the disbursement has not happened prior to the first of July (because of Greentrees unwillingness to cooperate) they have called my home phone number nearly daily. It is not yet the 15th of the month (our mortgage payment doesnt incurr a late payment fee until after that date) and todays caller told me the account was in collections. I have 11 years experience working with mortgage lenders and recognize preditory lending. Greentree should have their licence to lend revoked and sanctioned.

This is still the United States of America and civil liberties and consumer protection laws have not been flushed down the comode yet. When is anyone going to do something?

Well, I finally got everything worked out and got my repairs done to my house from the April 9, 2011 hail/windstorm. I sent all the proper paperwork, as well as the signed completion paperwork to have Green Tree release the funds, so I can pay the outstanding balance to the contractors. As of today, they have not cut me a check. They are also holding the funds from my personal property that got damaged; and I have been paying some of it out of my pocket just to get it handled. I had to borrow $2000 from my parents to get the necessary repairs done and am still waiting for them to reimburse me so I can pay them back. I have sent 'after' pictures and viewed the website to make sure they have all the necessary items; and they clearly state they have, but no one has sent me a check.

I still have a balance with the roofers for $2200 and a balance with the siding and windows of $1750, not to mention that I owe my parents $2000. That is a total of $5950 that I am owing, which is getting close to being 30 days past due. My parents say they can wait, but I do not feel like they need to because I carried the necessary insurance for the repairs and they paid in less than a week. Green Tree is the one that is not doing what they are supposed to be doing. When I talked to John from Green Tree, he only wanted to discuss why I was late on my mortgage and how often I get paid. I told him if I didn't have to pay the contractors out of my pocket, then I wouldn't have been late. I had to give the siding/window installation a deposit out of my pocket, because they wouldn't send me the money right away to get the repairs so that I wouldn't have any more leaks and damages.

i bought a Manufactured home hear were we live in santa fe nm in 1998 , I Did't know that green tree went bankruptcy in 1998 just about when i bought my home. in 5/19/98 we purchesd this home and in 7/98 there filed for bankruptcy ,I didn't know untill i did some reseach .on 7/8/11 I have paid them off in 7/6/98 We refinanced with Suburban Mortgage Coompany of New Mexico Alburquerque NM 87191 -87111 505-298-7456 And Green TREE FIN Never send them our title i sold my home i never new that my lender never had it i have refinanced 2 or 3 times, since then, Know my lender is is State Employees Credit Union in Santa Fe NEW MEXICO 87505 .i will be closeing in 7/14/11 and i need that title what do i do i have called bank of america and all i get is the run around after 2 days i talked to someone in bank of amercia and there doinga a research ,but i need it soon they say it could take 3-4 week that to late i close on 7/14/11 please help

My mother is trying to cure a default mortgage notice and she has a buyer for her manufactured home. The salesman Doug Lesley has asked that the title to that home be sent to the Greentree Birmingham office, the buyer wants a title if he is going to pay out $8400 dollars. On 7/7/11 Marc Smith, myself spoke to a rude supervisor under Bob Eller named Mark somebody. He told me "I needed to lose the attitude". I explained to him my mother was 90 years old and she needed my help. That he was in a service and that we were the customers and we needed from him and Bob Eller for the title to that home to be fed-ex overnight to Birmingham.

Mark from Greentree told me he would not speak to me about it since I told him, " I am not the one with the attitude you are." He wants "Why dont you come down to where I work and meet me in the parking lot." I told him he was"weak man" and that if I did he would just run back inside and call the police. I am not afraid of him though and told him if he signed a waiver I would meet him in a legal boxing match. Being a coward he refused and after much refusal he agreed to let me speak to his supervisor Bob Eller.

I think he needs to be fired because of unethical and unprofessional behavior bordering on criminal harassment. I have contacted Alabama Consumer Protection Agency about this and will accept nothing less than his termination. In the mean time I need the title to that home on account 383041258 to be sent to Birmingham overnight. This is the year 2011 and overnight delivery is not expensive, we will pay for it i told Mr Eller.

We have are payments set up to come out of our account the 1st of every month, due to being on disability-that's when we get paid ...well we get calls every month asking us to pay via western union ...we keep telling the several different offices....that we have automatic payments set up...the RUDE people yell at us for not being able to make payments when they call..

I have been with my mortgage company, Green Tree Financial, for over 13 years. Last week, I filed bankruptcy. My lawyer asked if I was going to "reaffirm" my mortgage. I told him of the troubles I have had, over the years, with them such as adding insurance when i had some already, adding bogus fees, claiming my payment was late even though it was made early, etc.. He then went on to advise me to "dump them". I thought I would at least try to work out something with Green Tree, to avoid having to lose my home.

I sent them a letter asking them to refinance the home to a fair market value. I purchased it in 1997 for $40,000, after making payments on it, as of April 2011, I still owe $39,000 on it. Its value is around $28,000. This is due to Green Tree taking payments and applying them to insurance premiums, which I already carried with my own insurance company. When confronted with this, Green Tree would remove the insurance but never apply the money they took back to the mortgage payment, then of course resulting in many late payments.

I typed them a letter asking for a reduction in the amount owed, explaining to them that I have filed bankruptcy and wish to work things out with them so that my home doesn't become another statistic of closed-on homes. I was informed that they do not refinance, and that I was basically sol. It seems to me that the government told lenders that they must work with clients. I guess this doesn't apply to Green Tree. So I am left with no choice but to dump the house and leave it. I would've been glad to work things out with them, but they refused.

Green Tree is a dirty, cheap, and rude company. Someone needs to put an end to them. Thank you!

Called Greentreen to make a house payment, and yes it was a month late, and was talking to a nice lady who was willing to help, but her phone was snatched away by the Collections Manager. He would not give his name,but kept calling me a liar and that I was not sending a payment, he was putting our home into collection, and was shouting at me on the phone. The man was horribly rude and demanded to speak to my boyfriend. At first, he thought I was my boyfriend's deceased mother.

After I told the man the check was being mailed out the same day, he told me over the phone he refused to take the check, that he wanted $900 when the bill was $385. Not only did he talk to me once, but he changed the phone number and called me back again from an unrecognized number to harass me over the phone even more about the house payment.

He kept insisting I was a liar and that our home was being foreclosed on - that he had already started the paperwork and by law he could do that.

Well they finally sent me half of the money to get started on my roof after they held the money for over a month, and I received a letter from the roofers that they will get started in the next few weeks after my adjuster had to call the mortage people explaining the severity of the problems they are causing. They still haven't seen me my money that my insurance gave me to replace my outside building in which I am having to come out of pocket to replace it because storage is very costly each month for mother.

I also need new siding in which I sent the W-9 for the guy who is going to do it and they haven't even seen me that money to get the supplies so I can also get that project started. The adjuster had to give me extra money to get my roof tarped and get some minor things started because they were not helping me make sure I got the necessary repairs done in a timely manner. I understand that they are protecting themselves, but they do not understand how it affects the customer either. Everytime I try to speak to someone, they are always asking me personal questions like how often I get paid, how many people live in the house, or how much money I make. I feel that it is none of their business as long as I am making the payments on the house.

We have had a loan with them for about 14 yrs. WE had some problems in the past - but have been on time and not missed any pmts for over 7 yrs. Last fall they began a campaign to get more money out of us by saying we owed "fees". These are supposedly legal fees they incurred. I asked for hard copies of these "fees" and what they were for - they sent us a letter and on the back of it, they listed how "much" we owe them. These so called legal fees are from 1999 and/or 2000. Does not the statute of limitations apply to these jokers? They also call our home continually. The loan is in my husband's name, but I will not let them speak to him because of his health. I am fed up! I have had their calls witnessed - it's really funny when you tell them someone is listening - they can't wait to hang up!

I have a witness to the fact of exactly what our pmt is - I have even told them to take us to court - I'll make a fool out of them. I want them to leave us alone. You can't sit down and relax in the evening because of these ** calling. I have employed a whistle, they've listened to rock music, the dog barking - they keep calling back. I've yelled, cussed, called them names, etc. What can be done? I also laugh at them a lot IF I answer the phone which I don't do very often. For the last 2 months, they have been threatening that "this is the last day"; "it's critical that you call" - it's a no win situation to call them - it just turns into a shouting match and I really just want to be left alone. The biggest joke is when they send their threatening letters that what our "serious delinquent balance includes "0" late fees.

They have called our home up to 17 times in one day. Memorial Day someone called and acted like they were calling a neighbor to contact us. Sorry Stupid - our neighbor is a business - not one they are likely to contact. These people have called at 5:30 on a Sunday morning - they have called before 7 am several times. Aren't there consumer laws about the time they call and how many times they call? Help!

The customer service with Greentree is horrible. They are very rude. There is one particular employee there, her first name is Nicole. She is extremely rude. She goes out of her way to be that way. She starts calling me from the 2nd of the month asking for the payment. She calls me daily at my home and on my cell. Even though we have previous arrangements set up, she continues to call, and she calls my ex-husband daily also. She has actually called my neighbor, too. Just let me say that I have been a little late from time to time. I'm a single mom of two kids doing the best I can. This one particular employee seems to get the pleasure of harassing me. Their newest thing is that I'm 45 cents short on my mortgage so they're going to go ahead with foreclosure proceedings. I have had a mortgage with Greentree for almost 12 years. I originally had Chase, but it was sold to them. Big mistake!

I have a mobile home loan that was sold to Green Tree a few yrs ago. These are the rudest people. My son makes payments on this home. If they don't get the payment on the due date, they will actually start calling you that day. They call from morning to night. I counted 20 calls in one day. Most of the time, they won't leave a message and they use a lot of different numbers. You can tell them the payment will be a few days late until payday, have it set up to come out of your bank account, they will run the check early and cause you to have overdrafts.

They accuse us of hanging up on them. They are so rude, you don't want to deal with them because they want you to lose your temper. They lie and threaten to start foreclose over one late payment. I am trying to find somewhere I can refinance my sons home so we can get away from them. If you try to get firm with them, they say, "We won't put up with this, we will take your home."

They keeps you in fear you will lose your home even when you are not seriously behind. They call other family members even though they have your phone number and address, and harass them. If you have an emergency of some sort, knowing you are ** with Green Tree.

I had some wind/hail damage in which my insurance adjuster came out and said I needed work immediately and rushed me a check made out to me and my mortgage people which is Greentree Servicing. I overnighted the paperwork, because my roof is bad and we were expecting more rain. They have not responded to me or the roofing people in this matter.

Today, my roofer asked me again, because they are expecting half of the money and then the other half later. Now, it has stormed twice since then, and my roof is leaking. I have an outside shed which I purchased after I bought the house, and my insurance covered that and the money was included on the check. And now, I am forced to put pay a storage bill, because I have items in there that were getting water damage.

Also, I had to file another claim with my insurance due to leakage, and they increased my premium. I'm frustrated and was in tears, because I need my roof fixed before any other damage. Now I'm back on the waiting list again to try to get fixed what could have been avoided.

My second was transferred from B of A to Green Tree in March of 2011. I had already sent first and second mortgage payments to B of A on March 1st 2011. I was notified by Green Tree by phone that they were taking over my second, and I explained that their portion was already with B of A, and I sent the confirmation of payment number from B of A to Green Tree of **. This is a proof that B of A paid them but they continue to keep saying by mail, that I am past due, and they have sent this to Collections.

I have never been late, and they just do not acknowledge no matter the letters with proof of cashed checks through my bank with them. This organization is a scam outfit, and I would like to know why I have no voice in B of A selling me to them. They have me in collections for no reason, other than their own incompetence.

Green Tree took over our Bank of America mortgage payment in March of 2011. I always pay our mortgage payment in the middle of the month. I've never missed any payment, but Green Tree calls us within a week of the due date with constant harassing phone calls. They're rude. Bank of America promised us no change in service, but Green Tree charges $12 to pay online (why?), while Bank of American only charged us $6, and B of A never called us. They also misidentify themselves by calling themselves a collection agency to further harass.

We are current on our mortgage; however, due to the way they bill in advance, they start harassing us with phone calls (day and night) starting on the 8th or 9th of every month. Before my mortgage was serviced by Greentree, I used to pay National City Mortgage on the 15th. Please help me. Tara is a rude and threatening individual. I have asked her politely to stop calling (especially since I am not officially even late). But she always threatens me and keeps calling.

My Doublewide was included in my bankruptcy in Feb. 2006. I was discharged on April 25, 2011. I called them and asked to send me my title and release the lien. They informed me that that had to do an audit first to make sure the trustee office paid them all their money. The secured portion had already been paid for over a year. And the trustee office gave them 21 days to contest it. So, why does Greentree get away with this action? They no longer gave any rights to my mobile home. They need to just release the lien as the other lenders have. I paid every month for 5 years as was directed by the courts. I need my title to my mobile home.

My second mortgage was recently taken over from Bank of America by Green Tree. My last payment to Bank of America was for my March 2011 payment and was processed by Bank of America. My April mortgage payment to Green Tree was received and processed on March 29th. I requested to make my payment for May 2011 over the phone on April 27.

They accepted it and charged a $12 fee. The payment was for $440.26 and the reference number given to me was15421430. This morning when I went to balance my checkbook by phone, the amount had not been electronically deducted yet. I called GT customer service and the person at first could not even locate a record of the payment.

He then proceeded to inform me that this payment would be credited to April. I attempted to explain to him that Bank of America had processed the March payment, my prior payment to GT was for April and that this payment was for May. I also asked why it took so long to process a phone payment. He told me he would "fix" everything.

When I checked my bank account later that day, the amount had still not been processed. I called GT back and got another customer rep who basically told me that the payment was being "researched" and not to worry..."check back" at the appropriate time. I have noted that when I checked my electronic statement with GT, I am being listed as one day late on payment. This is very distressing! I have never been late with payments and in fact pay early. This company seems to be incompetent!

I am extremely distressed and now worried that my excellent credit rating could be ruined by GT's poor bookkeeping. I would like to know what else I can do and what other agencies I can contact. This has potential for becoming an economic disaster!

I'm getting telephone calls from a company at different numbers questioning family members about me. Initially a "Tiffany" called from 859-272-0831 and asked my father a lot of questions about me. She asked that I call back 859-272-0831 or 1-800-834-9526. When I called back to 859-272-0831, I spoke to a "Charles" whom asked my name and telephone number-he then informed me that Greentree was a servicing company then rushed me off the phone. So I called 1-800-834-9526, and spoke to "Wayne" who was very unhelpful and unprofessional.

"Wayne" transferred me to someone who just said they were with Greentree and they could not give me a name or location. I told this unknown person what was going on and they transferred me to "Tiffany"'s extension 65516 where a guy named "Loni" answered. I explained to "Loni" that I do not have an account number and what was going on. He demanded to know my social security number. When questioned why I would give him that, he said well someone was probably just trying to reach someone that you might know. I explained to him that that was not an acceptable excuse. None in my family has an account with Greentree.

Then, he said he would leave "Tiffany" an e-mail to return my returned call. He ensured me she would receive the message "first thing in the morning". I have received no call from "Tiffany". I left a message at her extention around 9:30pm (4/21/2011). Her message on the voicemail identifies her as "Tiffany" but then she leaves instructions about giving a payment. I left a voicemail saying I needed an answer as to why I'm receiving calls. When I do a search on the internet on Greentree, there are lots of negative statements about Greentree and the company is not BBB accredited. "Tiffany" from Greentree called 4/30/11 at 1:40PM from number 859-245-6630 asking to speak to me, then my father and then my wife.

I asked her what she wanted and what was the purpose of her asking all these personal questions. She gave no reason. Then she asked to speak to my brother and his wife. I told her that she was not allowed to call here and then she hung up the phone. I called her back and told her that she hung up on me and that she was not allowed to call my telephone number **. I feel that this company owes me an acceptable explanation. My calls and e-mails questioning their motives continue to go unanswered. My number is on the Do Not Call list.

My husband Wendell ** passed away on February 25, 2010! I was widowed and left with a lot of bills. I managed to pay off all of the bills! But when it came to dealing with Green Tree Mortgage Company, I was not so fortunate! I proceeded to make an offer to Green Tree Mortgage for fair market value for my home, because I could not afford the house payments. Green Tree Mortgage Co. refused my offer and requested payment in full. I have hired an attorney, and he is in the process of helping me handle this situation!

I have sent Green Tree a letter asking them not to contact me any further regarding this matter, but to contact my son-in-law (Marvin **), and I gave them authorization to speak with him as well. Well I gave them a 30-day period before I started to see an increased number of calls from Green Tree Mortgage not only to my phone number but to my mother-in-law and my daughter's number as well!

I continued to receive calls from them from private or unavailable numbers. I do not feel that they were right in contacting me or my family members after that 30-day window had passed! I feel that they have harassed me and also caused embarrassment with my family! I only gave them permission to speak with my son-in-law! They did not try and contact him! They chose to contact my family members instead!

I recently divorced from my husband and I obtained all debts including the mortgage, in which I am trying to make it on my own with small children. I am late at times, but never a month behind. Green Tree Servicing calls my cellphone, place of business, my parents house, and my house several times a day because I am late. I have a 2nd mortgage and do not get this much hassle from them as I do from them. They immediately start calling every hour or two after I am the 3rd day late. Obviously, I am trying my best to pay because I have to have somewhere for me and the kids to live. I have been in the same place for 10 years and not one time have they offered any help to get me on the track I need. My ex-husband left me with all debts and I am working hard to get help since I hired a lawyer. The bills are hard on me and I do not need the stress for them. Also, I am trying to get my house unlike some others who do not care. I think I have done good maintaining since I was unemployed for 6 months prior.

When Conseco had my mortgage, I watched my principal go down. Now that green tree has taken over, most all my payment goes for interest. If my payment is made 2 weeks early or before the due date, it never changes. I thought if the payment was made before the 10th of the month the payment went to the principal but I guess not.

My payments are always made on time but I guess that doesn't mean anything. Every time I turn around they are trying to add insurance to my loan saying I don't have it, if they would do their job they would see that I always keep insurance on my home. Do they think I am stupid? I guess so. When I get my home paid for I will never do business with them again; but for know I am at their mercy.

Er had a mobile home back in the 90's and moved to Michigan. We had done a settlement offer with our company at that time. I can't even remember the first finance company's name, but it was out of California I believe. Ten years later. Meaning tonight, I received a phone call from Greentree inquiring about that. I stated that we settled on it years ago. He asked if I had papers stating we had settled. I said no, not after this long and that you don't have to keep papers that long.

He stated that for some reason the file on it didn't show up yet and he would call back in a few days after receiving it and said we could see what we could settle for. I was like, no, we already settled and we are not paying anything more. I swear, you get your credit straightened out and buy a home and these collection companies come out of the wood works! I don't know what we are going to do from this point and time, but I am frustrated that companies are allowed to do this. It was obviously settled, why didn't we hear from the original finance companies in all these years?

Our home mortgage with Conseco was sold to Greentree over 13 years ago and we have paid diligently the entire time. Just this Jan. 2011, we had a glitch with our bank posting a deposit to our account and the mortgage payment bounced. Within 12 hours of the check bouncing to Greentree, they re-presented the check again, making it bounce twice in 24 hours costing us $60 in NSF fees at the bank. We paid January payment with a cashiers check after they insisted we pay them via Wells Fargo wire. Then they said that for the next four months all our payments would go directly to interest and none to the principal because of this one late payment.

I immediately filed for refinancing at our local credit union the first week of February and it has been approved, but Greentree has harassed us unmercifully with over 157 calls; from 7:00 in the morning to 8:30 at night since the middle of February. They still call us three or four times per day even knowing that we are going to closing this evening. They are insisting that we send them February's payment or they will have us to default on our credit report.

I shudder to think what they will continue doing to us financially, after reading many of these reports here on this site. Why has nothing ever been publicized about this company so others can avoid doing business with them? They told me that the credit union could/would refuse me the refinance if I didn't make the February payment (which didn't go into overdue status until March 10) but I already have the paperwork stating the credit unions' commitment and approval of our loan, and we are going to closing today.

I have a second mortgage serviced by Bank of America Home Loans (they obtained it when BoA bought Countrywide). Bank of America has moved the loan to another subsidiary, called Green Tree Servicing as of March 1, 2011. (How many subsidiaries does a bank need to manipulate money?)

A letter from Bank of America on Feb. 7, 2011 informing me of this did not include a new loan number and said Green Tree will be contacting me with new information. The payment was due on March 1. I had yet to receive a statement from Green Tree. I called an 800 number around March 10 and the representative said the loan was still in transition between the two banks, and not to make a payment until I received a statement and letter from Green Tree. I was also told not to worry about any late charges for the first 60 days as they understand the confusion that can be caused by transferring loans and no reporting on my credit. And when I receive a statement, it would have both March and April total dues. I finally received a letter from Green Tree dated March 13, 2011 with some information about the transfer and a statement will arrive within the next 25 days.

I finally got not one, but two statements. One for March with the amount due and the second statement with combination of March and April, just like the person told me. I thought great, I'll make the one payment in April.

I have now been getting harassing phone calls from Green Tree on the March payment being late. When I talked to the representative from Green Tree and told her what took place and I had talked to another representative, she was rude and obnoxious about me not making my payments (I've never missed a payment). I told her to stop the harassment and she responded, "So you like yelling at people?". Green Tree can go ** themselves.

I did not ask for my loan to be moved. Bank of America chose to do it. I do not appreciate the untimely communications from this entity and harassing me because of their slowness to properly bill in a timely matter. If you deal with Green Tree, run.

Never, ever, ever deal with Greentree Mortgage Company! Our original mortgage company was bought out by Greentree, and we have had nothing but trouble with them. They are incompetent; one end has no clue what the other is doing, and when they screw up they will blame you. If I could divorce them I would. As a matter of fact, I might look into the possibility right now.

I purchased a double-wide and was financed by Conseco Finance. I had no problems then. Then they filed bankruptcy and Greentree took over their accounts. They were nothing but trouble from day one. They forged a contract increasing greatly the amount financed. I talked to many people in their company trying to get that resolved, no luck. They are rude, nasty people. I had been paying on the house for 10 years. When I had a stroke, lost my job, etc., do you think they cared? I tried for 2 years to keep my house, I was told they do not refinance or do loan modifications.

Finally, on the verge of another stroke, I moved out. They resold the house and are now telling me I owe them $60,000.00, which is $8,000.00 more than the original amount financed. I paid over $88,000.00 and they resold the house and still want $60,000.00 on a $52,000.00 loan. They are crooks from the word go and I hope someone stops them soon.

I am now having serious health issues directly caused by the stress they have caused me.

I requested a payoff amount on my loan which was sent via US mail. When I received it, there was as charge for insurance of $462.50 that I didn't owe for. I called and ask what it was for and was told it was insurance on the mobile home from 1998. I told the lady that I had my own insurance on the house from before it was moved onto my property until today. She said to fax a copy of proof of insurance and they would adjust my payoff. I faxed the copy of proof of insurance on 2-11-11 to the number she gave me.

I called a few days later to see if they got it and was told they did and was checking their records. Wow, you would think they would have records along with the charges they allege I owe! With no results with that call, I called back on 2-23-11 and talked to a carol who said it would take 20 days or more to research their records. What? I then ask to speak to a manager that might have more knowledge of what was going on, but no way, I got the same old run-a-round, "we are checking, I will put a rush on it though".

Wait, I faxed the proof of insurance on 2-11-11 and it is the 23rd, that is 12 days, where do they keep records? Mars. A Christie **, who is supposed to be a manager, gave me the same old run of the mail answer, "we are working on it". Each day I get charged more interest on a note I wanted to payoff a month ago. They are trying to steal $462.50 from me that I am not responsible for. This is unfair trade practice and being run by inept morons.

This Christie told me on 3-1-11 that the charge really wasn't for insurance, but something to do with the previous owner? They don't know what it is for, but they sure as hell demand I pay it before they give me clear title and release of note. They need to be investigated and shut down for the dis-service they do, and try to cheat people out of money with the bogus claims of insurance, previous owner bills, or what ever they come up with.

My mortgage was sold to Greentree several years ago. I refinanced my home and called Greentree on 2/17/11 to verify that the payoff was received. I was told it was received on 2/16/11 but it would take 24-48 hours to post. When I called back on the 18th, I asked for a breakdown of principal & interest. They said that I would be charged a full month of interest because the payoff wasn't received by the 15th. This is costing me an extra $305. I was told I could file a dispute. I plan on it but doubt it will do any good. I have filed a complaint with the FTC.

I keep getting harassing calls at my work regarding a past due mortgage payment. I asked in writing and verbally for them not to call my work. I set up a payment to be taken out of my checking account on a specific date and they took it out early which caused NSF on my account. I was told there was nothing that could be done and I need to pay my bill. They call every 30 minutes at my home up until 10 pm every night. They come during the night and put up for sale signs in my yard and put orange cones in the middle of my driveway.

This company **. They harass you day and night, calling 20 times a day for just being late for one month. They threaten you with foreclosure (I told him, okay) and then tell you "let's work it out", then threaten you again. He told me to pay 1/2 due now and pay the rest next week. I explained my financial situation and he said he understood, but I needed to make the payment now.

2 June 2010: We went through the modification process for four times--still, nothing solid, no explanations despite payments made and compliance. Why four times, you might ask? Errors in-house, they say, but they cannot explain. Green Tree hasn't been rude to us in the seven months that they've serviced the loan since taking over from National City. But they sure lack information, direction or efficiency. We just want to pay fairly for our home and keep on being productive citizens. It seem that this is all a waiting game on the bank's part.

When they are buying cheap loans, they can wait to see if things turn up and profit big, or they can turn down and sell low, but break even or do better with government tax or subsidy incentives--thus, the heavy lobbying in DC. It's still just a game with this HAMP situation, one the bankers want to win. The only real win is to be real bankers and make reasonable loans. So, while our grandparents suffer in their retirement based on investments returning poor dividends, home buyers are "free renting" while banks spin wheels--this is not good. Can we please get this wrapped up smartly and get back to reality, productivity?

14 August 2010: Two months later, the errors made by Green Tree while servicing my loan continue to stack-up. The phone reps do not convey the same information, but rather, conflicting information as do letters in writing. I had reported earlier that the reps had not been rude, but that has changed. More recently, the reps have begun to lie and make petty personal comments. The company is applying fees and charges without explanation and in conflict with HAMP guidelines.

Green Tree sends multiple paper communications that contradict one another. For example, after making five trial payments, they recently sent a letter saying "We still have not heard from you." The reps have made request for paperwork, not because they don't have access, but rather "it would require walking around." Even simple information requests deliver flawed information. For example, on a value sheet for HAMP, Green Tree entered "Months Delinquent" as O. Okay, so if I'm "O" months delinquent, then what's the problem?

A week ago, I had a rep screaming at me on the phone while seeking information, then she lied about who her supervisor was. Finally, she did come clean and transfer accordingly, but it was like dealing with a little teenage girl in a tantrum rather than a professional woman. I spoke to one fellow, a supervisor they said, with a very calm voice who tried to reassure me that he would help us, but that road also led to bad information, slow service and more errors made.

Green Tree has told me many things, "you're underwater" (but I'm not), "you failed HAMP due to the fact that you didn't make payments" (but I did), "we haven't heard from you" (but they had). I asked how "NPV" is calculated and the response was "it is complicated. We don't really understand it, but you have failed based on it." Nobody at Green Tree was able to answer that question and still they have not. My file while working through this situation now exceeds 200 pages and is growing. I have now contacted my rep in Congress, OCC, White House, HOPE and will pursue answers more and more aggressively as time goes on.

My personal situation has begun to improve slightly, but the time and pain these folks have caused me were horrible. I will seek answers and amends to be made, hopefully preventing others from being abused by this company that appears to be operating on the "extend" and "pretend" logic platform gone wild. It is probably best to avoid working with Green Tree, at least, until they tighten-up on a positive note. Housing/Banking is an economic umbrella issue, top of the economic pyramid in the USA and one that is also directly connected to freedom. Banking and credit system issues must be addressed and effectively corrected to heal our nation and the world beyond.

26 January 2011: Green Tree's Christmas break is over it seems. If telephones were guns, Green Tree might be "terrorists." Meanwhile, Congress is discussing these very issues.

I mailed all paper work for loan modification but Angelia, said my paper work wasn't in by deadline. I was never told I had so many days to get all information in. She was very rude and I still haven't heard anything back from green tree. I faxed all paper work on deadline day. President ** needs to step up and get these companies that want help us try and keep our loan.

I refinanced my home, and the escrow company sent a payoff amount, almost $1600.00 over the amount owed, due to some confusion. I requested Green Tree to return any coverage. I received a check for $100. I filed a dispute and received a letter with an explanation that in 2001, there was an insurance policy added, and there was a differed amount of $884, for that policy. I faxed a letter accompanied with proof from my insurance carrier going back two years prior to the dates in question, and two years following the dates in question. I was sent the payment history in return, and a letter basically stating that the funds were deferred. I responded, stating it clearly showed, that my payments were put on an unwarranted insurance policy, and I had proof that I had insurance.

Their letter stated that they do not have to inform you when they differ in amounts, if they find it warranted. I went back as far as I could and found a call history from 2000-2001, showing that we disputed the insurance policy and we were told that it would be rectified, and they sent us a new amortization sheet. To date I have been given a total of three different payoff amounts. In addition, they stated that regardless of my proof of insurance, they are not going to return my money, their standing by their initial letter.

They are not looking at the policy history my insurance carrier supplied. The three payoff amounts they gave me are $10,992.44 given to me by one of their customer service reps, $10,680.00 from their automated service, and my amortization sheet of $10,256.97. The last being what I believe to be accurate. The payoff check they received from my escrow company was $11,680.00.

I am being harassed by Green Tree Financial everyday. They know I am on social Security and pay my loan payment the 4th Thurs of each month. Today alone, its noon and I have 4 very nasty messages on my cell phone. Leslie continues to call from different numbers all day and is nasty.

If it doesn't stop I am filing a FDCPA violation for harassment. I am ill, disabled and on social security and cannot continue to listen to her being so rude. Please contact them to make them stop immediately. Please no more phone calls.

Green Tree took out an unauthorized payment from our personal checking account on Nov. 22. We realized this on Nov. 23, after it had posted and realizing that this caused our account to overdraw, long with NSF fees that had accrued. We contacted Green Tree and they admitted that they had taken out an unauthorized payment and would consider a refund if we would fax a bank statement. Within an hour, we had a bank statement faxed to them. I have continued to stay in contact with them about this and I'm being given the run-around. They're stating that the refund is pending, as of today, Nov. 29.

This has put my family in a major financial bind! "Pending" doesn't help my family get back on track, financially. I have expressed this to them and they seem like they have no care or concern. In addition, we've tried to apply for the so-called loan modification or deferment because of our hardship, and we've been given the run-around from them on that, as well. I've filed a complaint with the FTC and BBB. But, honestly, I don't know what else to do. Meanwhile, we owe our bank a tremendous amount because of this catastrophe that Green Tree caused. I personally feel that Green Tree should've had me reimbursed within a 24-hour-period.

Today is considered 1 week exactly that they "stole" money from our account. We are wanting our refund of NSF fees that have accrued and a modification of our loan, as we desperately need and should be considered for.

Greentree employees are rude and do not seem to have the required knowledge to do their jobs. Each time I call there to get information on my loan, the information I get is different. From the info needed to do a hardship loan modification to the actual balance on the loan, I have never been told something twice. Last May we began looking into a loan modification or even a short sale with the renter in the home. I've been told to send in bank statements, tax returns and a hardship letter. Then I was told not to do that just the letter. Then I was told I couldn't do a hardship modification because the loan was behind. Does that make sense? Why would I need one if the loan was up to date?

I have had customer service reps say things to me like, "Oh, here we go again." Tom actually told me: "This is all your fault." This company is so bad to do business with. My renter has no where to live. The home sits empty on a lot requiring rent. My credit score has suffered greatly.

Our second mortgage has always been through Ditech, and was just so. Every month at least a little of our payment went to the principal, and the balance to interest. Our mortgage was just sold to Green Tree. My payments are always due on the 1st of the month, and payments are always made by the 15th of the month proceeding the payment.

Both payments we have made, zero has gone towards the principal, and the entire amount has gone to interest. This is a scam, but I don't know who to report it to. Each statement also has "This is an attempt to collect a debt". This is extremely irritating to me, as I have extremely great credit and it makes me feel like they are just throwing around their weight because they can!

I have a mobile home mortgage with this company that my daughter and her family reside in. My daughter is solely responsible for making her payments and have lived in the mobile home for over 8 years and just recently endured hardship because her hours at work has been reduced drastically. The mortgage payments are made even though they are made after due dates but even when you contact Green Tree to make them aware of the situation and you are making all efforts to make a payment, you are always met with hostility and threatening actions. We are left messages to vacate the premises within 5 business days, the sheriff will be out to serve papers and we are not trying to resolve the matter. How?

I understand that I have a contract with this company but I don't understand how a company like Green Tree is still in business and allowed to mistreat consumers the way they do. I don't see anyone attempting to help us, the consumers with dealings with this company. I only asked for someone who is reasonable to understand and realize that people do endure unforeseen circumstances in life that will unfortunately affect their financial responsibilities and am willing to work with them by all means.

I was forced to short sell my home in 2008 and in 2010, I pulled my credit report and Greentree appeared with a balance of more than $70,000. I had never heard of them before, so I called the number listed and the woman who answered said that I better pay or they would drag this through court. I asked her for a hard copy of all loan documents showing that I was responsible and they instead sent a demand letter indicating tha they would begin litigating the matter. The title lawyer who closed the short sale has no record of Greentree and the second trust indicated on the hud1 is not affiliated with Greentree.

I don't know who these people are but I do know that I shouldn't be subjected to this maltreatment. Isn't it bad enough that I lost my home? Please help. I got mental anguish, damage to credit report, loss of time and energy.

This company calls incessantly on a daily basis from the first of the month until they have received their mortgage payments. I have a 16-day grace period from due date to mail in my payment. This is the only company that makes harassing phone calls day and night. I want to file a complaint for cease and desist order from this company regarding these kinds of business practice. It is emotionally draining to be hounded day and night when I know my financial obligations and grace period regarding my mortgage payments.

I have been harassed by Greentree representatives for the past 6-8 months for being a month behind on my mortgage payment. I had loan modification in the works before Greentree purchased my mortgage and it's been the trouble ever since. The representatives are rude, they don't listen, and they try to intimidate you with threats. My experience just happened on November 8, 2010. Speaking with Jason, a Greentree representative, he informed me that our account was in the process of foreclosure for being a month late. I asked him my options and he said that I had to pay the full amount of $2000.

I told him I don't have $2000, just my payment for 1 month and I was told that that was unacceptable so I was sent into foreclosure. So I asked what if I decided not to keep the property, what happens? He started saying, "So you're not going to keep the property," and so on. Last time I checked, "if" doesn't mean that that is my intention. If it was, I wouldn't have called them. He also states that because I asked the question, that I thought about it. I absolutely thought about when I'm paying double what my property is worth. But yet Greentree still received a payment every month except the 1 month I missed.

Greentree must be stopped from using these strong armed intimidation tactics against customers. Everybody who owes Greentree, just said forget about the mortgage/loan payments then were would they be? The must stop these practices.

National City structured my loan $4000.00 short. My escrow won't pay my insurance/taxes and instead of truing it up, they kept raising my 30-year fixed rate at $60.00 increments with $244.00 extra. They sold it to Green Tree. PNC didn't want it. It was current so they couldn't foreclose. It was upside down so they couldn't refinance, and they can't unload it because it's not structured properly.

My modification is at 6%. My loan was 7%. I have never missed a payment and my credit was good when I applied for the loan. No one at settlement will answer the phone. PG County BD Realtors never responded. All the lawyers I contacted disappeared as soon as I explain the situation. Are all lawyers working for the banks? As a result, places like National City and Green Tree will continue to misappropriate, grit and defraud. I just want my mortgage trued up at about 4% and to be left alone to pay it. Is that to much to ask after 3 years of this?

I co-signed for a mobile home for my sister in 2002. I was told by Green Tree that if she made consistent payments for the first year, my name would be taken off the loan. She did make her payments on time and called and asked them several times to remove my name which they never would.

She started to have financial problems and started to make her payments late, resulting in 2005 of a foreclosure. They made her get out in 1 day when they called her at work and said they would throw her things on the street. She had to leave work and rent a Uhaul and a storage facility (all this is beside the point).

A few years ago, she filed bankruptcy. Just Friday, a woman from Simco called me and said that since my sister filed bankruptcy, the debt is now fully mine.

She wanted me to make a credit card payment of $11, 000 that day or she said Green Tree will take me to court and sue me for $22, 000. When I told her that I don't even have a job, she said, "Ok, they will take $7,000 but only that day or I would be taken to court and they would win and I would have to also have court fees. When I asked if I could make payments, she said then I would be making payments on the $22,000 not on the $7,000. This feels like a bit of a scam as it had to be that day to come up with the money. Also, if they sold the mobile home and wrote off the rest, do I really owe anything for it?

Received a phone call today about late payment (11/4/2011), which is due on 1st. Payment was sent on 11/2/2022. We were out of the country since Oct. 17th and returned late 10/31/10. I drove my mother home on 11/1/10, which took six hours, then next morning paid bills. This was an upsetting phone call from an angry Green Tree employee. This is not the first time. I had a home Accelerator program when Green Tree bought loan from First National Bank. When the program mailed payment two days before the first, I would receive threatening phone calls about it being late.

I eventually got fed up and cancelled program and started sending payment myself and this is the first time I mailed it after the 1st. I have excellent credit and never had any trouble with any loan my whole life. This is blatant abuse. With all the financial problems in this country, why would you harass someone who has not even had a late charge fee?

We have never missed a payment on our mortgage. We have, however, due to the lousy economy, had to shuffle some bills around and pay some before we pay the others. They all get paid! Greentree chooses to call and harass us if the payment is 2-3 days late. Enough is enough. I thought we were the only ones being treated this way until I saw this site. They called at 8:45am this morning. The woman was nasty and threatened my wife. This kind of behavior must be stopped . We are trying desperately to refinance with someone else, just to get away from this harassment. Check it out, Greentree. Stop harassing your customers, especially those who have never missed a payment! Chuck in South Florida

My husband and I have owned our mobile home since 1998. We have a 20 year loan. We have been close to default several times, but Greentree has always stepped up to bat to help us figure out a way to make our payments. My husband passed away last July, leaving me with only my income and no insurance. Heidi *****, as we speak, is in the process of getting a deferment for me. All I will have to do is to come up with 2 months of insurance. Greentree has always treated me with respect. They are doing everything possible to keep me in my home.

Greentree had my loan on my beautiful home. They promised to modify my loan if I could show that I could make payments of $2,400.00 a month for eight months on the first of every month. I sent the money through FedEx each month for eight months. They never called me once. I submitted all the documents they needed, and called them at least a hundred times about how the modification was doing. Jamie kept saying they are working on it. Greentree also said I fulfilled the obligation of payment for eight months. I called them again and they say they sold my loan, after taking my money for eight months. I lost my home and 130,000 cash. Thanks to you bottom feeder trash **. How can I sue them or what can I do? Greentree are complete liars.

This has started about 3 years ago. We owed them about 2-3 months and legal fee. I told them that I will pay them the money, which was about $2000. I told them that I will take out a loan out on my cash value of my life insurance to pay them. I made the mistake of telling them that I was going to take $5000 out to get caught up on my bills and should not be a problem moving forward. They then changed their story and told me that they needed $4000 to stay in the house, which put me back in the same situation. Who are these people? Are they owned by the mob?

Anyways, I paid and fell behind again. Eventually now, we are about 2 months behind but not really, I paid them so only one month behind. Now, they sent me another letter telling me that I have to pay, plus they are charging me 100+ for insurance when normal insurance payment are about $54 a month, twice the amount. I can't believe they are getting away with this. They call 5-6 times a day, I sent payment in 3 weeks. You would think they would say "great, you are making an effort". I put a down for $800 right now, which I will pay by 11/10/10. Yet they continue to yell and scream, harassing me to tell my 14-year old son to pack up his stuff because he has to move out tomorrow.

I can go on and on. Something needs to be done, this is abuse. One day, I found a guy in my garage changing, trying to change the lock. I asked him who he was. He told me. I told him "hey, better leave before I call the cops". I called Greentree and asked what was going on. Even when I told them that I was going to pay them till I have $4000, but I have to wait till the check cleared the bank. They still kept on harrasing me. I stopped taking their call because it does no good. You tell them "ok, I just sent you 800 dollars. I will send you another 800 on my next payday". They still say that it is not good enough. I've been here 11 years, bought the place for $98000 and still owe $76000.

I have run into a financial situation just recently And had contacted Greentree to help defer my payment a week. We are behind a month's payment several years back when we supposedly missed a payment. I don't remember that happening.

Anyway we contacted Greentree and tried to ask that they defer the payment a week. They refused and said they were sending out an eviction notice. Our mobile home was originally financed through my mother-in-law and father-in-law whom have anise been deceased. We have been paying on this house for 13 years and only missed one payment. Now my name is not on the original contract, however it is on the title. My wife got on the phone with the representative and explained that we are late on this payment because we needed to fix our car. The rep said, "What's more important, fixing your car or paying your payment?".

My wife told him that without a car, she couldn't go to work to make money to make a payment. He was just rude and told her, "Oh well, we'll be sending out an eviction notice". I told him that my name was on the title and he said, "No, it's not". I said, "Yes it is. I have in front of me". My wife told him, "I can't believe you won't work with us. It's not like we are trying not to pay, we want to pay it, just a few days later". But he kept insisting that we were 3 months behind which I know we weren't. Bottom line is that they were just rude and don't want to work with us. They would rather evict us than get paid. What a bunch of losers!

I was treated horribly by Greentree Servicing. They were disrespectful, rude, and lacked any compassion for my financial circumstances. Despite many attempts to communicate and get my loan current, proactive phone calls, etc. they seemed determined to foreclose as soon as the account goes over 30 days past due again.

Asking to speak with a Manager or the President of the organization resulted in speaking with a representative that was more abusive than the first. I work 2 jobs to make ends meet and make my mortgage payments for the past 3 years despite taking a loss every month and many setbacks. They did not take the time to review my second loan modification request or even let me finish my sentences. They were accusatory and punitive in their verbal abuse. For an organization to treat anyone this way is a travesty.

I filed bankruptcy few years back. I have been paying Greentree anyway because they would not accept bankruptcy. I am having trouble with bankruptcy, have meeting Wednesday with bankruptcy lawyer in Opelika, AL and was told by this woman in Birmingham that I am 6 months behind on my payments! I am not. I have all my receipts, all of them. She keeps calling and I refused to answer her. Ms. Washington or something like that! I want her to leave me alone and quit calling. I have all the paperwork to take to the lawyer, proving I have made every payment!

We purchased a mobile home in 1998 we have been paying on it for 12 years. The balance of the loan does not seem to go down. I asked about it and the person I spoke with said that the balance will not go down if continues to be a month behind on our mortgage. We borrowed $30,000.00 and we still owe $25,000.00 on a 20 year loan. Something isn't right there.

1st problem: I purchased a double wide home in 2000. The loan was financed with Conseco. The air condition unit stopped working one- two years. I contacted the manufacturer and they said the air conditioner was under warranty. I called a heating and air repair company and they arrived to repair the unit. The technician said, he would have to order parts to fix the problem. I called numerous times and they told me the parts were still on order. I continued calling and received no response. The warranty expired and I was stuck paying for a new air conditioner.

2nd problem: The home was financed with Conseco initially, after three years, Conseco was then bought by Greetree. I was not notified about the change of companies. I tried to refinance the home after paying on the loan for approximately seven years. Greentree told me they do not refinance loans and I could have refinanced the home with Conseco.

I did not receive a bill for October 1, 2010. I was waiting for bill to come. On October 16, 2010 I received a double bill. I called Greentree on October 18 and wanted to pay over the internet with debit card. I was informed that it would be a $12.00 charge for over the phone or over the internet. Every person that I spoke to with Greentree was very rude. This is just the first payment. I can hardly wait for the fun times ahead. Oh lucky me!

Green Tree Financial, what a joke company who deserves to be closed down and all assets given to their customers, along with all mortgages released free and clear from the customers. When Origen owned the company, I did not have one single problem. When Green Tree took over, I had problems with my first bill, I have frequent phones calls that are harassing, and I checked the debt collection laws and they have broke every single one of them. My interest rate is 9.75% and they will not lower it. Their collectors are rude and disrespectful.

They scream on the telephone and then hang up on you when you scream back, and tell you that you need to act accordingly, when they did the same to you, etc. The company is a joke. I hope by the grace of God that God wraps his loving arms around his people and sees what this company is doing to their clients and takes care of this. I am sure he will because what comes around goes around, so all the big CEOs better enjoy driving their BMWs and Mercedes because tomorrow it could be taken away and you will think when your driving an old beat up vehicle like some of us have to do. Good luck, God is watching you! Everyone's day will come!

Greentree is constantly harassing me when my payment is 2 days late. They are calling my neighbor who I have no contact with whatsoever. They calls every 10 minutes at my home.

They keep on harassing and harassing. They are always rude and ugly and keep adding insurance to my mortgage. They keep on threatening to default on my loan. I would like for the world to know please, please do not get a home loan thru Greentree. Let's put Greentree Mortgage Company out of business.