Complain about a product or service

GMAC Mortgage

Sheila of Winchendon MA (05/01/08)
My 74 yr.old Dad purchaced two homes in 2005 while verry ill. These two homes are now in forclosure and he is losing everything. I believe that he was sold abusive mortgages and taken advantage of while sick.At the time of signing my dad has no memory of the transations. I have Dr. to back up his health issues due to Dimensia,congestive heart failure, emphizema ect. Please help me help my dad. Nobody deserves to be done like this at his age.Thankyou!

Marion of Norfolk VA (04/15/08)
Back in 2005, I refinance with another loan company, and GMAC was paid off. Now Gmac still have me oweing them 25,000 which is affecting my credit report. I am trying to refinace my home with another lender, but when contacting Gmac customer service, three weeks ago they took all of my information and said they will faxs me the payoff. Nothing has arrive yet, when I call customer service back and request to speak with a manager or legal department, the customer service department states they are not allowed to contact management. I feel that this comapany GMAC is preventing me from refinacing and also by not clearing my credit account still saying I owe them 25,000 dollars is slandering my credit history. I hope that there is something that can be done. Thank You Marion Fleming

I cannot refinace my home with Navy Federal Credit Union, my credit remain damge by saying that I still owe them 25,000. My water heater and gas heater has stop working and I have a hard time trying to get a home equity loan due to the false outstanding debt still being reported by GMAC. They are still ruining my credit.

Tom of Kissimmee FL (04/14/08)
my mortgage was sold to them by wilmington finance. I recieved my mortgage june of 05. I called for a payoff quote, friday at 1pm. I was told that I had to wait for them to calculate my pre payment penalty. I informed them that it was for 24 months and it being almost june of 08 that the penalty did not apply. Thats when they became extremely rude stating thier computer says I have to pay the penalty and thats that. I explained I already complied with he ters our the loan and I am tired of paying intrest.

I have a copy of the original loan, can I fax it. they said no and they could only do it with the penalty included. I asked to speak with a supervisor and I was hung up on by 7 different people each time. finaly by 5 pm I decided that instead of pressing #2 for customer service, I would press #3 for refinancing for excisting customers. finaly it was an office in new jersey and not iowa. I explained to the guy what was going on and he said it didnt specify when my pre payment penalty expired on the computer. now it was starting to make sense at least I thought.

on monday I called the cust service # back, and finaly a lady found where it said, that the terms were fo 24 months. and would note in my file the problems I was having getting a payoff quote. she said she would enter my name in the computer for a fax to be released by the computer within 48 hours.

A few hours later I was able to call again and speak with someone about telling me what my payoff amount was and where to mail it. It was worse then pulling teeth without novacane. I have never witnessed such a thing where a company hires this many rude idiots. I will never ever work with them again. every time I asked to speak with a supervisor they hung up on me. thats no way to get return customers, I wouldnt refer anyone to them.

Debi of Tucson AZ (03/17/08)
I sent in my appraisal to get rid of the PMI. They signed for it six weeks ago, but it does not show in their Customer Care file that it has been received. They transfered me to the PMI department which through a recording tells me they are unable to respond and to mail a letter. Right--like they are going to answer it when they are not even acknowledging receivng my second appraisal after the first one was immediately sent back as the wrong form. What can I do? I don't live in Iowa, so I can't go down there. They black ball the customers, allowing no contact by fax, phone or email to that department; and customer care can't answer any questions. They are getting away with stealing my unnecessary PMI insurance, and unless I can hire a very expensive lawyer so I can sue them I'm, out of luck.

Look at how they treat people! Why is nothing being done? Look at all the complaints and how horrible people are treated! Can't we get together and slap some fines so huge they will go out of business and prosecute them for breaking FTC laws? Look it up--they are required to provide a contact; they provide a phone number but no contact in the actual PMI department. I would refinance, but I got in with a 5.5% fixed rate so I'm trapped for now.

Four years of maddening frustration and stress. Continual PMI charges that I can't stop. No one to help at the company. It's robbery plain and simple, another big cash-cow, ripoff of customers. I won't ever use this company again and will recommend others not to use them.

Pz of Elfers FL (03/08/08)
I had my home foreclosed on by GMAC mortgage. I was forced out of my home and NO NOTICE was given prior to the sheriff sale. I filed bankruptcy in 2002 (5 year payoff) and they claimed we owed 5 years of payments. Their attorneys, Pluese, Becker & Szaferman, allowed after many months of begging them to stop and give me records that I needed to have a sheriff sale. In addition, I had over $95,000 in legal bills on top of what I owed. The bankruptcy attorney I used is debarred, therefore I could not get records.

In addition, I would call GMAC mortgage and NO ONE could help me. In desperation I called and this girl told me, too bad, we are selling your home. I lost my life savings, investments and more because they claim they were NOT paid but to this day I still cannot get a print out of my account almost 7 months after they sold my home valued at $479,000 for $310,000. They now they sent me a 1099 showing I had a PROFIT of $300,000 for IRS purposes -- news to me -- I got nothing! GMAC refused to work out a plan for me and I was a customer for over 10 years!

Don of Peoria IL (02/26/08)
I refinanced in August '07. I got a pay-off statement, and my new bank paid them off. We got a clear title. A month later I was contacted and told that they put $670.00 in my account from someone else's account the same day as they gave us the pay off. They later realized their mistake and demanded payment in 14 days --or else. I have talked to them, sent e-mails and asked for documentation, and it's the same story--they cant give it to me --it's confidential! Today I got a letter demanding payment by the 7th of March or it goes to their attorney. I WANT A DETAILED ACCOUNT OF THE TRANSACTION of money into and out of my account and where it came from etc. They say they cant--or wont. I do not think they are being fair or cooperative since it is their mistake 100%. Why should I be forced to come up with a lump sum?

I am stessed from repeated threats.

David of Milwaukee WI (02/11/08)
GMAC mortgage adjusted my escrow amount. I currently have a balance of $2559.39; at the end of the year the balance will be $9018.39. They do not pay my home owner's insurance, just property taxes. Last year my property taxes were $5962.78. Even with their projected increase in property tax and the $1000.00 cushion they require, I am still overpaying. I spoke with them several times regarding this; they say that there is nothing they can do. A week ago I went through the numbers with someone, and they said I was correct and would send me a refund check for $1200.00.

Today I called back and was told I was misinformed. They will not do anything. From reading the complaints on this consumer affairs website, seems like they are doing the same thing to many people. Economic damage: I, and probably several thousands of others, are overpaying into our escrow accounts. This money belongs to me, not them. I should be able to collect interest on this money, not them.

Rosa of Orlando FL (02/10/08)
I refinanced my home in 2000. That was the worst mistake I ever made. The company was Fairbanks or they just serviced the loan, I went into default, signed a forbearance agreement, made every payment and still had to file a chapter 13 to try and fight the false outrageous amounts that they are claiming that I owe. I have consulted several lawyers as well as the Trustee and have gotten no where. If there is a lawyer that can help me please contact me

I am now in chapter 13, the amount I owed has tripled and yet they have more than $5000.00 that is sitting in escrow that I have overpaid. I can not get anyone to refinance the property, and the payments are outrageous.

Daniel of Ocala FL (02/03/08)
If anyone has problems with GMAC it should be reported to Fannie Mae as well as HUD. I am providing everyone with the addresses. Fannie Mae 3900 Wisconsin Ave, NW Washington, DC 20016 Dept. of Housing and Urban Development 301 NW 6th St. Suite 200 Oklahoma City, OK 73102. The BBB that will handle your complaint is: BBB of Central & Eastern Iowa (Des Moines, IA) 505 5th Ave., Ste. 950 Des Moines, IA 50309-2375 Phone: (515)243-8137 Fax: (515)243-2227 Email: info@dm.bbb.org Web: http://www.desmoines.bbb.org

I filed this letter with Fannie Mae: "I am writing to inform you of the treatment that I have received from GMAC Mortgage. GMAC Mortgage has displayed poor customer service skills toward me, and GMAC does not seem to follow proper ethic or procedure when helping customers that have fallen behind in payments. My loan was due for September and October, when I called GMAC on November 8th to make 2 full payments. However GMAC refused to accept my payments. GMAC stated that I have been turned over to attorneys already-- AFTER ONLY TWO PAYMENTS! I tried to explain my situation, but all I got was negative feedback and very rude customer service reps. This situation all stemmed from bank error, yet GMAC has failed to comply with Fannie Mae rules. I have included with this letter all paper work that has been sent to GMAC, including the Bank letter regarding the payments and my conversation log with GMAC."

This loan should be modified in accordance with the lending laws. Fannie Mae has informed me that it is REQUIRED of the lender to at all cost work with the consumer. GMAC has failed to acknowledge that this was all the cause of a bank error and NOT the result of me simply neglecting to pay a debt. I feel this can be resolved without legal action. I am trying to refinance through Anderson Lending so I can Pay GMAC off. However, I have had no help from GMAC. Anderson Lending is pushing for me to file a lawsuit, but I really want to avoid that measure. I have all proof of conversations and a bank letter showing that this is all just a big misunderstanding. I am demanding that GMAC modify this loan and have my credit reflect that their is in fact no foreclosure so I can refinance and be done with GMAC. Anderson Lending has agreed to help my in any way possible including going to bat against GMAC to get this loan done. All documentation can be provided. It is now Jan 2008 and I feel I may getting somewhere because Fannie Mae contacted GMAC.

Tina of Wilkes-Barre PA (01/30/08)
In December of 2007, I received an account analysis from GMAC. They stated that my mortgage payments would be going up approx $200.00/ month due to the fact that (not in so many words), they messed up my escrow. I had spoken to them prior to that, and they really are either uninformed or know that they can do what they want and get away with it. I was sick for the past year and unable to work. It was hard enough making payments before, but now I need to come up with $200.00 more a month. I believe GMAC is engaging in these practices to foreclose on homes. They never try to work with people, just belittle them when they call. In the past I have just said when I get on my feet, I will refinance and get away from them, but things are tough. How can a mortgage company raise a monthly payment close to $200.00 and that be o.k.? I could have gotten a better house for that.

When I bought my home, I purchased within my income. Now they are technically trying to put me out on the street, I believe, because they know I am under a doctor's care and they can hit me when I'm down. GMAC'S practices need some serious looking into. How can this be legal, let alone fair? Can someone please help us?
I have to pay for their error. I am still not working, and I may lose my home, causing more stress on me and more doctor's visits, and more time unable to work. It's cyclical.

Ilene of Kokomo IN (01/29/08)
I have had 2 very horrible experiences with GMAC. First I had a 1st Mortgage and 2nd Mortgage with GMAC; somehow I got my accounts messed up on my online banking and made my 1st mortgage payments to my 2nd mortgage. I didn't even know anything about it until I received a foreclosure notice on my front door. Needless to say, they would not transfer the money from my 2nd to my 1st. Cost me thousands to save my home. The second experience was that I was 15 days late on my mortgage payment, and they sent me into foreclosure and rejected my payment. Again it cost me thousands to save my home.

I ended up having to go bankrupt to get myself above the debt. I am a single Mom putting two kids through college, and no one at GMAC would even listen to me. I finally got one of my daughters through college and still have one in. I'm going to refinance my loan with a local bank. I don't trust GMAC Mortgage. They have ruined my credit!

Debi of Tucson AZ (01/11/08)
Four Years! That's how long I have been trying to get ride of my PMI. The only number to that department is automated, you press 1 and they automatically send you the instructions. I believe I have at least 25 copies in my quest to ask questions. I have tried to pin down the customer service people as to how to talk to an individial and was either disconnected numerous times. I finally got someone who told me they don't talk on the phone in that department, there are no e-mail address or fax numbers for that department. If they are taking $130.00 per month from me I want to talk with someone.

I even called the local GMAC office to ask them, they only handle new loans, so I asked them if they can refer me to an acceptable apprasial office and she gave me the number of the company they (GMAC) use. I told this GMAC local office of the run around I have been getting for the past four years so they offered to help me, the young lady did a conference call with me trying to reach someone in the GMAC office for PMI, she enjoyed the expereince of being transfered around, then disconnected then sent to the automated number GMAC gives out as there PMI contact number which gives you one option which automatically send you yet another copy of there instructions. Finally I just went ahead got the apprasial and mailed it along with a letter explaining what I have gone through. The sent back my apprasial telling me they are unable to cancel the PMI at this time and checked the reason as "The appraisal is on the incorrect form." Give me a break! Their company refered me to these people. So I start again!

I started payments on this loan in September 2003 giving them 55 months of $130.00 costing me $7,150.00 cold hard cash. This is not to mention four years of aggravation, tons of time trying to reach someone. It should be against the law for anyone to take money from you and not allow any direct contact to speak with someone. Please help.

Yolanda of Hampton GA (12/13/07)
I wrote letters and called and notified GMAC mortgage that I was having issues with my job cut-back on my income, and a possible move to a country across sea. I told them I was not able to make my payments, and I asked them to help me with loan modification or anything else they had that would help. My information was passed around to several people, and and the last person who got the information was Mark who was very nasty and rude to me. He called me on Nov. 5th and said he did not have the information and to re-fax the information. I fax and faxed, and Janelle from the company told me he had not put the information in the system and that she could do nothing.

Mark called me on Nov.6,2007 and said he could do nothing, and my home would be foreclosed on at 10:00 am that day. He told me I did not have enough income. I told him about the conversation with Janelle, and he said it was too late. I have sent them paperwork on top of paperwork, and they still refuse to review my case and continue to give me the run around. I spoke with the foreclosure department who said they needed $15,000.00 to reinstate my loan all because of a mistake one of their representatives made. I have called all the consumer credit counselors, and everyone I have spoken with said GMAC's treatment is wrong. I have been in my home six years.

My house now is foreclosed, and I am in battle with them. I am trying to find an attorney to file a law suit against GMAC.

Adrian of Miami FL (12/04/07)
After I paid off the mortgage in full on 10/23/07, GMAC was to refund me an overpayment of $1,539.93 (from an automatic bank account withdrawal) which was done before I paid off the mortgage. Every time I call to find out what happened to the refund, they insist that the monies had been put back into my checking account on 11/05/07. This is not true.

I never got the refund, and after repeated calls to GMAC, I now know that no one (including supervisors) know where the refund is or want to help in any way. I have hit a virtual brick wall. My first call to GMAC was on 11/12/07. I do not have extra cash to throw away. This is my money and I want it back.

Judy of Katy TX (12/03/07)
We have two mortgage loans with GMAC; they are making an easy profit off us considering we have NEVER paid late on any of our mortgages in the last 21 years. Basically what they have done is charge us for flood insurance that was not needed on one property. It's a long story, but I spent about 40 hours obtaining a Letter of Map Amendment from FEMA, then faxing all that information to Homecomings' (a GMAC Mortgage Company) insurance office. They have now tacked on the insurance's escrowed amount to our payment.

Then we got a new GMAC mortgage when we built a new home on our existing land, and they escrowed taxes for 2007 that were estimated for 2008! So far over the last three months we have overpaid this company about $4,000 because we don't want a negative record on our credit; but to try to talk to someone intelligent enough to fix the complicated problems they have caused us, is almost beyond what they are capable of in their customer service departments!

They are escrowing amounts that they don't need, so far to the tune of around $4,000.00. I have called and faxed and still can't get anyone to fix the complicated problems they have created on our two mortgage loans--all having to do with erroneous escrowed amounts.

Ronald of Pendleton IN (11/06/07)
For the 2nd time in the history of our mortgage with GMAC, they are trying to foreclose on our house. Inspite of the fact that we have repeatedly called their bogus number to talk to someone regarding this issue. Additionally, they returned one of our payments (checks) which I thought was against the law. I refuse to pay attorney fees for something they have caused. Our house isn't even worth what we paid for it any more.

We are at our wits end...we have done everything they asked...but no one will help us.

Ramnik of Vallejo CA (09/25/07)
I am daily recieving a call asking me to to call back GMAC Mortgage by calling the number 1.800.850.4622. I have explained them by calling this number that I have never been a customer from GMAC or have any kind of debt/loans from any other company. The reps responses vary from sorry to hanging up on me to some stating that they will take my number out of system, but the calls never stop. This has been going on for 2 months now.

Lucy of Wall NJ (03/12/07)
I have been hurt by GMAC and trying to straighten out my Mortgage problem and PENDING FORECLOSURE going on 3 years. In July 2004, Countrywide sold my Mortgage loan to GMAC. While this was taking place my Homeowners Insurance became due. As a result of this transaction by these companies, my Homeowners Insurance was never PAID. I was alerted of this problem in August 2004. When I found out, I contacted GMAC immediately to alert them of this problem. GMAC did not act, or respond to my calls of this pending insurance cancellation. I called them several times and got no where with this company. Ultimately, they blamed Countrywide and then they blamed me for the cancellation of my Homeowners Insurance.

They were notified in plenty of time to pay my Homeowners Insurance prior to cancellation. We continued to pay our monthly mortgage amount to GMAC, yet nothing was done. My Homeowners Insurance got cancelled. I didn't know it but when your Homeowners Insurance gets cancelled you are placed in a HIGH RISK GROUP for insurance. I needed to go to a specific company to get insurance for my home. Not all companies would insure my property for the same rate, same amount or same coverage for the same price I had before. I finally found a company to cover us at a Higher price we were not happy about but at least we felt we had some piece of mind.

GMAC never responded to my request for that coverage. To add insult to injury they then forced placed insurance on our home only covering the ONLY Mortgage Amount at 3 times the price that we had paid before. Now not only are we covered for only the mortgage amount and nothing else, GMAC is now raising our mortgage payments to the point where it was becoming unaffordable for us. While all this is going on we couldn't get one person to help us straighten this out. It was so frustrating to see our fixed mortgage amount increase every bill, we had no proper coverage for our home, GMAC now begins sending us letters of FORECLOSURE. This went on for months and months and months. We called the NJ Banking and Insurance Dept. who stepped in to help us. They felt that we have been harmed. GMAC raised our mortgage, we don't have the proper insurance coverage that would protect us and all we could get from them were INTENTION TO FORECLOSE LETTERS over and over.

NJ Banking was trying to help us but for many, many months got nowhere. We were now getting letters from their FORECLOSURE ATTORNEYS alerting us of the pending FORECLOSURE on our home. Finally, NJ Banking was able to put the FORECLOSURE ON HOLD in October 2006 after they sent back our mortgage payment. We began dealing with Loss Mitigation while the account was placed on hold. In February 2007, we heard from Loss Mitigation after we submitted document after document to straighten this out. They finally called us and wanted an absurd amount of money upfront from us that including all the added fees, late fees and charges etc. without explanation. Here we are March 2007, still with no proper insurance coverage, pending FORECLOSURE and many, many unanswered questions.

Steven of Studio City CA (03/06/07)
I closed escrow on the sale of my house on 3-01-07. GMAC Mortgage automatically applied a $16+ Thousand dollar pre-payment penalty to the pay-off amount on my mortgage. My mortgage did not have a pre-payment penalty. My escrow company, my originating mortgage broker and myself have now spent the last six days trying to get the money that was illegally misappropriated from my proceeds returned to me to no avail. It has now come to my attention that GMAC has engaged in the same practice on more than several other occasions according to my escrow company. This is tantamount to stealing, since GMAC has been aware of the problem for 6 days and has done nothing to rectify the situation. It has also come to my attention that not long ago, GMAC was also involved in a reverse mortgage scam, taking advantage of the elderly. Obviously, GMAC feels comfortable operating outside of the law.

Now I do not have the money to use to purchase another home until GMAC admits to their error and returns the money to me.

Kay of Old Greenwich, CT (03/03/07)
Homecomings Financial sold my mortgage to their parent company - GMAC MORTGAGE. I was not notified. They took the auto payment off my checking account. They sent a strange notice. I did not know who they were. I answered them with a certified letter...Who are you? Why are you demanding money from me...? They never answered my certified letter. 4 payments were missed and I got the summons for pre foreclosure. That is how I found out what was going on.

Roy of Aurora OR (08/30/06)
My wife and I have been trying to get the PMI dropped off our mortgage payment for 3 months. we have done all they asked including sending in a large payment to lower the balance in the amount they said would be required. We also sent them a BPO. (brokers price opinion) Our payment history has been perfect. Why do they keep gouging us? Peaple need to know that GMAC mortgage is not customer friendly and will take advantage of any they can. I have had 4 different mortgage in my life and this one has been the worst one to deal with, a better way to put it is the only one I have ever had a problem with. Not only that I told them I wanted my large payment back since they would not hold up their end of the deal and they refused.

I'm out about $70.00 a month still for insurance I dont need and interest on $9500.00 I paid to lower the balance that they said was was needed to have a 25/75 loan to value. Not to mention countless calls and priorty mailing.

Jaclyn of Amesbury MA (07/27/06)
Charged for lender placed insurance despite having homeowners hazard insurance with Liberty Mutual and providing GMAC with several copies of this insurance policy. I was told they received it and reimbursement via check was sent, but when I never received a check I was told they never received copy if insurance policy.

$520.00 plus interest

Michael of Buffalo NY (05/18/06)
I have a mortgage account that was transferred from my original mortgage holder to GMAC mortgage, well it's been three months and I started noticing weird things on my account statement, first of all I saw that my payments were not applied correctly, I don't have a daily interest rate mortgage, my loan is fixed, however I saw money applied to principal instead of the monthly payment, one of my payments was not applied cause according to them it was short, and also I saw another charge extra, in the field of others, the charge was for 12.95.

I called and they told me it was a program called privacy guard from trilegiant corp, a charge I never authorized. later I found out that gmac mortgage uses customer service agents in the philipines and in Mexico, people who don't know anything about american law, and who mess up the accounts.

Mary of Corona CA (04/12/06)
On March 31, 2006 I paid my loan in full. On April 3, 2006 GMAC without authorization took $223.46 out of my checking account. Normally I have a payment taken out on the 10th of each month, not the 3rd. I immediately contacted them on Apr 3 and spoke to Miguel. Miguel called my bank with me on the line and verified that the money had been taken. Miguel assured me that I would get a check by Friday April 7th. I did not receive a check so I called the evening of April 10th and spoke to JoAnn. JoAnn said the check was being mailed "today" - I knew she was lying since it was nighttime and the mail does not run at night. I next spoke to Chris who said that I would get my check after a 15 day waiting period. I said no, I need it now, this was NOT authorized. Chris said he would need to confirm with the bank and that he would call me back in the morning. That was this morning and he did not call. This is wrong, I need the money.

Samuel of Naugatuck CT (02/26/06)
I have refinanced my loan 1 1/2 months ago. I used have biweekly payment with GMAC and I canceled automatic payments 2 months ago. But GMAC doesn't stop the automatic deduction from my checking account. They did it 3 times already. After my complaints they give my money back but in the mean time my checks got bounced due to insufficient funds. I don't know how to make them stop.

Nancy of Hagerstown MD (02/22/06)
GMAC Mortgage paid someone else's county tax out of my escrow in the amount of $3236.75. This other property was in a different county and the tax amount was twice the amount of my tax. My tax is $1636.66. I sent my unpaid tax notice to sonya turner and it was paid. GMAC has me owing both tax amounts in their system making me negative in my escrow.

Even though they know the mistake, I can't get them to correct my account. They keep telling me I have to wait until they get the credit from the other county. I got the incorrect property number that GMAC had in the computer for me and found that tax bill on the internet. A credit was issued on 01/31/06 for the overpayment on that property. Now for the 2006 escrow they have my yearly county tax listed twice making my house payment go up more than it should.

William of Eads TN (12/29/05)
Charged mortgage insurance for 3 months based on a appraisal done by GMAC that included only half my property. After getting agreement from GMAC that the appraisal was incorrect, Mortgage insurance was removed but refund of money paid for unnessary mortgage insurance denied. Received denial letter from Bonnie with contact number. Multiple attempts to contact her but she would not return my calls

Deborah of San Jose CA (11/04/05)
We have paid extra principal payments every month starting in January 05. I have called numerous times trying to correct errors. It seems they have taken out interest out of extra principal-even though I have followed their directions in sending the extra payment.I have a print out showing the errors and unapplied payments. All the payments have been applied-however many are applied late, causing more interest to be paid in each month. None of my monthly statements are correct. It seems they are not applying the extra principal payment until later, causing the balance to be higher and therefore charging more interest every month. NO matter how many times I call or how I make the extra payment they are constantly trying to charge interest on the extra principal or not applying the extra money until later.

In August, a payment was received on August 12th, but not applied until October 28th. This meant the balance was higher for over two months and so I was charged more interest. Just to be clear, originally I was sening two payments through internet banking. However, because they were too confused they asked me to send one through the internet and one paper check through snail mail to a different address with the Payment coupon stating the payment was for principal only.

It does not seem to matter how I send the money, they still are not able to understand the extra principal payment and correctly apply it every month. Also it is impossible to figure out the monthly statements and they are not correct. I had someone who works in accounting look at the long printout that was sent to me and my monthly statements and they cannot figure out how they are computing my balance, since it just does not add up. I want GMAC to recalculate my loan starting in Janyary 05, and add all my extra payments to recalculate what my REAL interest is each month and correct my balance as such. I would also like answers as to why they are not able to correctly apply my payemnts each month, and why my monthly statements are not correct.

I think they deliberately play "stupid" or do not answer my questions,hoping that I will give up and just pay the extra interest every month.

April of Julian CA (10/13/05)
Since I refinanced my house I have yet to receive a statement. First, American Mortgage Network had the loan then GMAC bought it. AMN confirms my mailing address and have received letters from them. But hen it comes to GMAC I haven't received anything. Are mortgage companies required to send me a statement?

Martin of Austin TX (09/26/05)
I have been dealing with GMAC on getting rid of PMI on my investement mortgage for some time now. They refused to even discuss it until 2 years of the term were up. My mortgage agreement states that the LTV should be 80 %. I got an apprisal done and the LTV came in at 75 %. Now because the loan is an investement loan they are saying it needs to be 70% LTV which is a sham. GMAC have been just a nightmare to deal with from day one. I work with ABN, homecomings, and Greenpoint and they all have been so much better to work with.

Marjorie of Danville IL (08/01/05)
March 2001 Fairbanks Capital Corp. sold my mortgage to GMAC Mortgage and since that time my statements have not been accurate. On serveral occasions I have called GMAC Mortgage with questions about my statement and certain fees. I have tired for months to get GMAC to explain certain fees added to my mortgage and have gotten the run-around, or been told by their representives that they did not know the answer. GMAC continue to charge Late fees to my account and I have been current on my payments since May 2004.

They charging me Escrow/Impounded Fees for property tax "they" said they paid in 2003, which I have no evidence of since. My tax and insurance is paid by me and not set up in Escrow. They are charging me for "Other Expense" which they cannot explain. Upon placing a call to GMAC in April 2005, I asked the representive to confirm my due date (15th of each month) and he said I have a 15 day grace period. I asked him how can I be late on my payments if they are paid on or before the 30th of each month. He said I was not. Then explain the Late Fees on my statement. He couldn't.

His explanation, "maybe we have not updated your information in our computer systems". Should I be penalized for thier neligence?

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