Complain about a product or service

GMAC Mortgage

Christine of Campbell, CA February 18, 2010

I received a notice in the mail that my mortgage company sold my load to GMAC mortgage. I had PNC that I spent 1 year every day sending them over and over the hardship letter, and all the required documents to get a loan modification. After one year of stressing, getting sick, and not being about to function I finally got PNC Mortgage to do a loan modification. I have now been in this loan modification and just paid my 2 payment to my lenders, I received a letter in the mail 2/16/2010 from PNC mortgage company to find that they sold my loan to GMAC Mortgage. I contacted my lenders to confirm this notice and they so called said that my terms of my loan modification would follow over to GMAC Mortgage. However, after dealing over a year with my lender and after calling GMAC Mortgage today, and spoke to a person there to find out that they are not going to honor my condition with my loan modifications.

When I found out whom was taking over my loan GMAC Mortgage, I got on the computer and started searching everything I could to find out about this company and I stumbled on to the consumer affair site with many complaints and lots of people losing their homes and lots of people saying the same thing about the GMAC Mortgage the same mortgage company I just got sold to… GMAC Mortgage, I do not trust this company, I did not see anywhere on the internet where GMCA Mortgage has any government funding.

I have spent my whole day trying to find help, from Attorneys, because my mental and physical mind and body can not deal with dealing with being put in a foreclosure or dealing with a mortgage that is not going to work with me. I refuse to do this again I am not going to be sick as I was not even 3 months ago because of my Lender selling my load to GMAC Mortgage that has ruined and stressed and taken, stolen others peoples home that I have read on the consumers site and many other stories I have heard from people I know that have lost their homes…

Is anyone doing anything about this GMAC Mortgage Company this is not legal and this company has caused many people to go insane as I am, have and going to lose it if I cannot find a attorney to represent my case with my Mortgage Company GMCA,,,, WHAT IS BEING DONE ABOUT THIS?????????????????????????????

Laurie of Derry, NH February 17, 2010

Over the last several months my husband and I have been trying to work with GMAC Mortgage to save our home. I am unemployed and my husband is self employed and as many others have....we too have fallen on hard times. I wanted to share with you my horrible ordeal . The easiest way to do this would be a time line.

In September 2009 I contacted GMAC to explain my hardship. They were kind enough to give us a 4 month forebanrance taking us through December 09. (We trully appreciated this. I had hopes that within the next 4 months our business would pick up and I would be able to find a job. Unfotunaly this did not happen) December 22, 2009 we received a letter from Orlans/Moran (GMAC's Attorney's) stating that our Mortgage was in default and that we needed to contact GMAC to make some kind of arrangements. I contacted GMAC immediatly and asked what the process would be. They stated to submit paper work for a Loan Modification.. January 11, 2010 all necessary paper work including a financial analysis for loss mitigation workout, a financial hardship affidavit, request for transcript of tax returns, bank statements and the sourse of income (which was Massachuetts Unemployement) was faxed. I called and confirmed that they received all paper work. On January 21, 2010 we were sent by certified mail a Notice of Intention to foreclose on Tuesday, February 16, 2010.

January 22, 2010 I contacted both GMAC and Orlans/Moran (GMAC's Attorney's) to see how I could stop this from happening. Both parties told me two things - That I needed to contact the Loss Mitigation department (which I had already done) and that if we called on Thursday, February 11, 2010 (5 days prior to the aution date) and not any earlier we could ask to postpone the aution. At this point I had high hopes of delaying the aution and saving our home because of the Hope for Homeowners and/or a Loan Modification. January 26, 2010 I contacted GMAC to see what the Status of the Loan Modification was. They said it was still in review.

February 3, 2010 I was sent a letter regarding some additional documentation they needed. They were missing a copy of the most recent paystub (which I had sent them already), Unemployemnt award letter and 2008 Taxes (which again...I had already sent them.) February 8, 2010 called to see if there was any update on the loan modification and to explain that we maybe filing for Bankrupcy. Nothing at this point. Instructed at this time to call on Thursday, February 11th to ask to postpone the aution as instructed.

February 11, 2010 I called to asked to have the aution postponed. A ticket was entered. I instructed the gentalmen to make sure that they called me on my cell if they had any questions or need anything. I was adimint about it! I also asked them to put in the notes that I was very very close to getting a job....I am on the 3rd round of interviews and all I was asking was for a couple of weeks to see if I got the job. They told me that they would document that.

February 11, 2010 - At 2:00 Eastern time I received a call from a woman named Maureen who asked me to give her a call. It was late that evening and I had to wait until the morning to contact her. February 12, 2010 - Called Maureen around 10 AM regarding message left the night prior. (888-714-4622, option #5 and extention - 2365415) I left all the information needed for her to get back in touch with me including my cell phone. About an hour later I trired calling Maureen back and still got voicemail. I finally called the regular call center in which I was told that the request had been denied due to missing documentation. The documentation stated that they did not have the signed 2008 tax form which I had already faxed over twice before. Very upset I stated that I would send the information right way. The representive told me that the fax could take up 24 to 48 hrs to receive and once received I could ask for the aution to be postponed. 24 to 48 business hours would bring us to TUESDAY! This was unexceptable to me and demanded a different solution...she gave me an emergancy fax line. (866-355-6034) I still wanted to talk with Maureen who I was told was a supervisor....I called and left a total of 6 message throughout the day asking Maureen to contact me. I begged her to just call me and update me as to where I stood. I never received a phone call from her.

I called the call center at least 5 to 6 different times demanding to speak with a supervisor....NO ONE would put me through to one. Everyone told me that they would need to enter a ticket for a call back and I would be contacted withint 24 to 48 hours! WHAT!!! I was so upset...all I was looking for was answers....all I wanted was for someone to "own" my file so I did not have to speak with 7-8 different represetives who I had to repeat my story to 7-8 different times. Finally at 4:33 while speaking with a woman I was told that my fax was received, that a request to have the aution postponed was submitted once again and I was insured that I would be contacted by a supervisor that evening before closing. I waited all night...NO ONE called.

February 15, 2010 - first thing in the morning I called Maureen and left a message on her voicemail and then I called the call center...at which time I was informed that I would not be granted the postponment of the aution because I was denied for both the Hope for Homeowners and a Traditional Modification because I could not afford to pay the mortgage. I am sure you can imagine how upset I was/am. I tried to explain to the representive that all I am asking for is a couple of weeks to postpone the sale. That I have a 3rd round job interview this week that if I get the job would allow me to pay my mortgage and get me on my feet again. I asked why a supervisor never contacted me and they stated that their was a ticket still open for one to call and I told them it was unexceptable. I told the gentleman that I would not get off the phone until I was talked with a supervisor. The gentleman came back 3 times and told me that there was no one to speak with...but I told him I was not going to get off the phone...finally they placed me with Stacey. (3192365865) I explained to Stacy what I had gone through over the last couple of days, I explained to her how many calls I had placed to Maureen, I explained to her my sitution with my employeement and that all I needed was 2 weeks to find out if I got the job. All I was asking was for 2 weeks. The answer was no.

We truly feel that GMAC has intentially deceved us for the following reason: They knew that we might file Chapter 13 Bankruptcy which would immediatly hault any foreclosure or aution process. We feel that they intentionally delayed our request to speak with a superior so we could not esculate the sitiation. We were adamant that my cell phone number be the only contact number and we also stated not to call the house number which is where Maureen left the message. We were never contacted to be notified that any of our packets were missing documents...the only time we found this out was when I called them to request an update. At which point we did receive a letter of missed items...but only after I had called them days prior and request what info was missing. We believe that GMAC knew all along that we did not quaify for either one of the plans but chose to tell us only hours before the deadline and on a Federal/State Holiday so we would not have access to the courts to save our home by way of filing the Chapter 13 Bankruptcy.

I know that at this time we can not afford the home. I am not nieve to that. All I am asking or was asking for was a delay in the aution....in order to see if I did get the job. 2-4 weeks tops! I am not sure why waiting another couple weeks would hurt them or their investors. (GNMA) If I don't get the job...then we move on. At least I know I had the option and can tell my children we tried.

Robert of Wilson, NC February 17, 2010

I am going into forclosure for the third time because of GMAC poor costomer service! 3 years ago I lost my job and went into forclosure for the first time, I found a good paing job so I called and worked out a loan modification. I made my 3 forbayance payments on time and like I agreed to, but after I received my first mortagage statement I received a letter saying that my esscroll had been adjusted and that my payment was going up by almost 300. Back into forclosure I went.

After many phone calls and contacting a houseing counciler for help,(that I never got!!), I worked out yet another agreement. I did another forbayance and again everything was on time and the way it was suppose to be done. I was told that finally my interest rate would go down and that my payment would be lower. Little did I know, the interest went down but the principal went up. My payment was the same as it was all along. I felt I had no choice, so I agreed to pay the 1022 a mounth.

When I received my statement, it was for 1772! Surprise! All it said was that the 750 was other. No one knew why, just that I needed to pay it. So here we go again! like I said, I'm going into forclosure for the third time! I'm done playing thier game. They are getting thier money from the government so they don't care. This way, they get it faster. Did I forget to mention that my principal on my loan went from 119K to 160K! Thats how they get more from the government! So be warned, stop trying! It's not worth it! Let them have your house, they're going to get it anyway, Sorry!

Tracey of Santa Rosa, CA February 16, 2010

I entered into my first modification plan with GMAC in June of 2009 - A 3 month forebarance plan. All payments were made on time according to the new calculations mandated under the Obama restructure. I was told that the difference in payment (1900 to 1600) would not be looked at as late and all payments would be applied per the regular terms of the mortgage.

In the 4th month I received a notice that the modification was denied and that I now owed all the back payments - and was now reported to the credit agencies as delinquent. In the same month - I lost my job. I reapplied for modification with the income I was receiving under unemployment. After a million phone calls - loss mitigation told me to sell the house. Once again - I resubmitted the modification docs using additional income from a renter - and had not heard back from them since. I've continued to make payments per the last agreement. However - the January payment was sent back to my bank as rejected. The call center couldn't understand - and still waiting for a call back from a "manager".

Last week I received a latter that I was in default and unless I paid +7000 - foreclosure. The communications from GMAC have been horrible! No one ever has the same story and there is never a "manager" that can help get to the bottom of it. I'm now faced with having to find +7000 or face losing my house. I've owed this place for 5 years and never missed a payment. Wouldn't they rather modify my mortgage and allow me to stay - Or - go through foreclosure and take a 150K lose? I'm stressed out and can't seem to find one source for help.

susan of FAIRVIEW, NJ February 16, 2010

i have tryed everything to get a modifation loan with gmac they keep saying they will not give me an answer i have sever distress. i have done everything and still heard nothing please help.

Philip of Lima, OH February 11, 2010

Here's a no one from our tender friends at GMAC Mortgage. Mortgages are due on the first with a fifteen day window (aka "GRACE" period). I ALWAYS pay by the 15th, never a late fee, never a missed payment. Today I got a call (on the 10th) telling me my payment was "late". The woman recommended that to stay out of collections I needed to make a payment over the phone immediately at a charge of 12.50. I refused and stated that the payment would be transferred electronically tomorrow and be there before the 15th, just as it has been since I sold my soul to GMAC. After I cooled down, I called them to complain about being squeezed for 12 bucks. The dude I talked to said the payment is late but since there is a grace period the call was just a "friendly reminder". If those rat bastards would spend as much time, effort, and resources to help people who are struggling - WE WOULDN'T BE IN THIS MORTGAGE MESS! I hate them.

James of Dickinson, TX February 9, 2010

My mother had 30,000 in damages from Hurricane Ike. It took GMAC almost 6 months to finally endorse the first check, and now, it seems they are trying to break that record with the 2nd check. You call and they tell you to do this or that, and you do it, call them back, they confirm it, and you send in your insurance check. About a week later, you get the check back. You call again, same routine. You send it back again as requested. They send it back again. They are sitting on OUR money, and delaying repairs to OUR home. this should be illegal, their incompetence is so bad and they lack any professionalism in handling these insurance checks whatsoever. They have inspected our house three times and most of the repairs were done by June of 2009. It is now Feb 2010, and you never get the same person, or same answers twice.

stephanie of madison, MS February 9, 2010

I have been paying on a loan modification for the three month trial period and now have default papers!! The triak period is over, and no funds have gone towards my mortgage! Everytime I call the story is different! HELP! Severe stress and now physical illness, as well as impoending loss of my house when I was doing what gmac told me to do!

Marilea of Vinton, IA February 5, 2010

In June i applied for a Loan Modificatin from this company. I received a modification on September, I already had paid my payment for September. I called them and they said okay to pay my modification for Oct. Nov. and Dec. for the agreed amount of 561.33 which i did. On Christmas Eve day one of their reps called and said I had been kicked out of the program because I had paid my payments too soon. I have never heard of anyone being kicked out because of paying their bills too soon. I asked them now what. They said I would have to resubmit but in the meantime i owed them the difference between the loan modification and the amount of my original mortgage.

I said I would do that but what about Jan. while i was waiting for them to get my new modification going as I no longer could pay my January payment because I was making up the difference between the other three months. Incidentially I paid 56l.33 for January but have no idea where that money went. They are now harassing me with phone calls telling me I will be reported to my credit bureau. I will be paying my entire payment for January and told them they would have to wait on February. They said no problem my loan modification would be okayed by them. Today I received a phone call saying they needed more information on my new modification. Really don't know what else they need to know but I am sick and tired of their procrastion. I am going to see a lawyer tomorrow.

Treava of Boyds, MD February 3, 2010

My husband contacted GMAC to optain a loan modification for the new administation. The company altered our account indicating that we were late on our payments even though we were not and applied late fees. After arguing for 2 months I had the late fees removed and we able to discuss the modification with a person name Paula. Paula indicated that we would have a decision in one week. We did not get a decision its been over 6 months. I contacted the office and they told me we were denied becuase of the amount of equity we had in our house. I was so confused about the entire situation and as of now no one can explain why we were unable to get the modification for a reduction in interest and the removal of the balloon. Everytime I call at this point the disconnect me and or hang up.

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