Complain about a product or service

GE Money Bank

nancy of magalia, CA July 1, 2009

1)Regardless of which i amake my payment to, i receive an overdoe notice for 2 months or more 2) carecredit/ge money bank will not chanfr my due date (esplained fixed, date specified social security)

dawn of westmont , NJ June 11, 2009

I purchased a sofa from Lane Furniture. They use GE Money Bank for their credit. we used a one year differed payments and interest. the interest will accru at the end of the term. the contract stated the balance was due by January to avoid additional charges. We paid the bill on January 27th. We kept being charged for the interest. We explained to them that we paid by January. The called 3-4 times a day and sent several letters. they would not remove the charges.

I sent a dispute letter and they stil turned me down. they then sent me to collections. then they damaged my credit due to late payments and failure to pay bill. my credit got so bad, it prevented me from cosigning for a collage loan for my daughter. they tried to rip me off and then damage my perfect credit. this caused stress and fighting with my family.

monica of rancho cucamonga, CA June 26, 2009

i moved in may 2008 and let GE Money Bank know of my new address right away, but they never changed it. Because my mail was forwarded from the postal service I got the bills, but if not for that I would have never got them. I called customer support, mailed the stub from the bill into them with my new address, went into the store itself to change it, and tried to access my account online. I was never able to access my account online because the employees that "helped" me over the phone were actually no help at all.

They had put my D.O.B. in the system wrong and my phone # wrong as well. I had called EVERY month, for over a year now, sometimes several times a month, and I spent so much time on hold, and got no help at all, any time that I called. Each time I was done being "helped" I was even more frustrated than before and more stuck. After a year went by and my address still wasn't changed on the bill, even thouh I had told them multiple times I was not getting my bills at all anymore. Because I was not getting my bills I didn't have the due date and I didn't know what the amount due was. I knew the bills were always due around the beginning of the month so I would make sure to take them the first day off work I had the first day of each month. Because the due dates changed each month I never knew exactly when it was due so I was "given" wonderful 39 late fees each month for the past several months.

They will not reverse them because they say they can only do that one time per year. I had no idea I had even been charged anything, but then again the employees have never been any help anyway. I will NEVER do any business with GR Money Bank again and I will get this card paid off as soon as I possibly can so I will stop being scammed. I have tried contacting GE Money Bank the past few days because I actually got my bill this month, somehow, and it says all those late fees are past due. I have been getting calls from a collection agency to collect for them, already.

Each time I answer the call and push the buttons that it directs me to and waited while it asked me to, just to be hung up on..time and time again. GE Money Bank is the worst company I have ever dealt with and I hope nobody has to go through this. Their customer service is awful.

Paul of Jamaica, NY June 26, 2009

In winter/spring of 2007 a contract was established to pay for carpet that was installed by Empire Carpet. The Creditor for this account on the carpet was GE money Bank. The agreement for this account was an initial down payment of around one 3rd of the total for the carpet, followed by payments that were not due to start until January of 2008. Since early 2007 I have had credit monitoring. later in spring of 2007 I got an alert about account delinquency. The delinquent account was mines with GE money bank.

What followed were more the 5 notifications on my credit about delinquency on my GE money Bank account, thus destroying my credit. most of this happen before a single payment was even contractually due. Currently, my balance is more then the initial cost of the carpet, showing no history of the down payment which was a 3rd of the overall balance on the account when first established.

Stacy of Santa Paula, CA June 26, 2009

I have been making payments to this company for three years, since 2006 and my principal on my loan has barely lowered. When I call to ask why, they tell me my payment was late and there were "fees". Even when I would make double payments, there would be more going to interest than the principle. I have called numerous times to pleed to them but they only care about how much they milk out of me every month. I try to refinance with a bank I use but, loans are not something they want to help their clients with these days. I figure the last three years, I have paid 6,000 and the loan has only reduced 3,000. Something is not right here...Do not use this company. If this news falls on you too late...contact someone like CCC to help you.

Don of Dunedin, FL June 6, 2009

GE Money Credit (Paypal) is arbitrarily changing the due date on their statements to collect late fees. My statement in Feb was due 3/13, March was due 4/10, April was due by 5/5, and May was due 6/4. So thinking that it is due about the 10th of the month has caused me to accrue 39. late fees. When I called to complain, they said that the days of the month change, so the due date changes. Nine days in 4 months? They are probably making millions with every day they move it up, and they know it. They will not waive the late fees, and they just arbitrarily move the due date to assure that you are late. I heard First USA bank had a similar class action lawsuit. This is EXACTLY the same thing.

Juli of South Lyon, MI June 8, 2009

In September 2007 I was in dire need of some dental work and was advised by my dentist to apply for Care Credit to pay for services since I didn't (and still don't) have dental insurance. I applied for, and was granted 3000 with 3 months interest free. I used 1800 total for my dental work. I sent in the 1st payment 5 days before the due date. The next bill I received had a ridiculous late fee as well as huge interest fees. When I called customer service I was told my payment didn't post on the due date. I argued that the payment was RECEIVED by the due date. She didn't disagree but said since it didn't post until after the due date that the interest free offer was now void and the extra charges were due. My payment doubled (over 300)and I was unable to pay even the minimum amount. In the meantime my home went into foreclosure and they kept adding more and more fees. My total is now 2900! GE money has sold the debt to a collection agency called Apex. Now I'm being threatened with a judgement. I told the customer service man that I was currently trying to work out a mortgage modification and am struggling to keep my home and basic needs met. He was completely unforgiving AND rude. There must be a way to stop this company and others like them who add fees and charges way beyond what is considered reasonable. These companies prey on people who are struggling to begin with and sink us with exhorbitant fees and interest! Being bullied and threatened by collection agencies should be outlawed, especially in these trying times.

stephanie of Frederick, MD June 3, 2009

I was sold a account secuity plan for my Care Credit account in October 2008. As it was described to me and as I understood the details, I was to pay 65.91 FOR A YEAR OF PROTECTION. At no time, did I even imagine, I was paying that or some calculated fee PER MONTH. It was a total sales pitch that did not clearly state that it was a monthly fee. I received nothing in writing to explain it.

When I called to cancel at some later time and spoke with Sheryl, she convinced me to keep it and never making it clear at that time, it was a monthly fee. As I pay online and pay much more than the minimum payment, I did not look at my statement until early May. This began on November 1st. I have requested and insisted on a refund of 435.86 to my credit card.

I also stated on June 3rd to the supervisor that I would be willing to pay the first month as that is what I committed to and understood that I would be paying. This has taken far too many calls to resolve this issue. This Loss protection insurance is a total gimmick for the credit card companies to gain more income and I fell for it. I don't know where to turn to have this resolved.

Peggy of muscatine, IA June 17, 2009

I am making complaint on my Daughters behalf. She purchased a laptop through Peach Tree Direct which uses Ge Money Bank. My complaint is on Ge Money bank. My daughter has tried to make payment to them from her debit card they refuse payment. So she mails them the payment and they post it late so in turn she is charged 39.99 and finance charge of 32.80. Her payment is 55.00. Since payment is now late they want her to pay 130.00 by July 9th.

They will not take any payment of any sort. They have returned partical payment and will not accept any other payment but the 130.00. She tried to make payment on phone but they said it was declined then told her about the 10.00 she needed to make the payment by phone. After she tried to make the payment. She has had lots of problems with this in the past. She has a credit limit of 2000. and owes 1814.13. This amount has never lowered and has paid on this for 2 years. The laptop is now history and the payment on it will never go away. There has to be something done with this company. But what I dont know and I dont know how to direct daughter in what to do with this. Would like some answers as to where to go with this.

John of Semmes, AL June 4, 2009

Cannot Return to Paper Mail Billing Method from E-Statements: Requests have been entered - no effect, Customer No-Service 1st-Line Reps nor Escalation Center cannot resolve the problem - Requests entered, but no effect. Payment Due date continues to change - If 1 payment is late, the promotional rate increases from 3% to 25%+. Possible liability to a higher interest rate and finance charges.

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