GE Money Bank

I signed to purchase renewal by Anderson Windows on 9/30/09 and they faxed my application to GE Money Bank on 10/6/09. I made a downpayment upon signing and GE was to finance the balance in two stages, half upon ordering the windows and the remaining half upon completion of installation. GE paid Anderson Windows $3019 on 10/6/09 and $3019 on 11/13/09. The contract I signed with GE was for 12 months no payment, deferred interest loan. I paid $3019 on 9/14/10 and was charged $632.61 on my next statement for interest; and then $3019.00 on 10/25/10. When I inquired, they said I owed interest for the second payment because I did not pay off before the 9/22/10, the promotional expiration date. They told me that I should not have been given the 12-month promotional loan. They told me that it was in effect only a 10-month loan!

This is not only false advertising but I think it borders on fraud. I cancelled my account with them and sent the second $3019 which they accepted on 10/25/10. On the back of this check I had written "Endorsement hereon constitutes acceptance of payment as payment in full." They gave me a written refusal to reverse the fees, charged-off the alleged interest, late fees, interest on the initial amount of alleged interest (now totaling $1103.53), and sold it to Portfolio Recovery Associates. This debt collector has filed with the court and I am scheduled to appear on 6/1812. I had perfect credit for over 40 years. And my credit is now ruined. I am on a fixed income and cannot afford an attorney to represent me but I do not quality for low-income legal representation. I have original documents to support what I have told you. Any advice or assistance that you can offer would be appreciated. I look forward to speaking with you.

GE Moneybank, it makes me tired to even mention their name. I have had the worst time with these people. If only I had known how bad they were before I got this card. Their customer service is horrible. It's so bad that it should be against the law. I have been trying to make payments on a settlement and could not get one person that would take my money. After two days of being transferred over and over, back and forth to the same departments, I decided to give up and try again when I had enough energy. When I contacted them again, they stated that my settlement agreement had been voided because I missed the deadline. Okay, but they didn't want to discuss how I'd been on the line for two days trying to get them to take my money? They wanted to continue where we left off before the settlement and I said no. I need it to be reinstated. If not, then I need to know what you did with the $1000 that I had given you on the settlement.

They didn't want to discuss that. They placed me on hold and after a long while came back and said my account was no longer in their department. They had pushed my account to the litigation department without notifying me, no letter, no call or anything. Never mind that it shouldn't even be in litigation in the first place! These people are insane. I also cannot get online with my username and password to see what's going on with my account #. (The one I started with apparently is no longer accurate?) When I called litigation to see what was going on, I was placed on hold for one hour. No exaggeration. One hour, with no one coming to the line to check on me at all. How is this even right? Most call centers will not allow customers to hold for more than two minutes without coming back to the line.

I don't know what to do. I feel so helpless. I have money to give to these people, money that I could be using for other bills and I can't even talk to anyone. I am so frustrated with these people. I don't want this account to be permanently on my credit, but they are not making it easy to pay them. I didn't have $1000 to just throw away on them. I was trying to pay this account now and then they void the settlement because I didn't pay them on time, and it was primarily because they could not figure out which department I was in, so that they would take my money. I wish someone would do something about them. This is not right.

Refuse to return a $300.00 overpayment I had made. I owed $622 to this company and accidentally paid $922. They have told me the check is in the mail for 5 months now - never received. Big business scam. I am a grandma on a limited income and they have downright stolen from me.

I love Meijer stores, but unfortunately, Meijer's uses GE Money Bank for their credit card services. This has to be Meijer's biggest mistake! GE Money Bank is about as capable of running a credit card company as is my dead grandmother. I made a payment directly from my bank to GE Money Bank on 04/26/12. My Bank said it cleared 04/30/2012. It is now May 3rd, and GE Money Bank says they have the money, but they won't show that in my Credit Available balance for at least 7 days up to 20 days.

So, I want to purchase something at my local Meijer store for $800.00, but cannot because I don't have enough credit available. So, in my eyes, Meijer is losing out on not just my purchase, but I'll bet hundreds of purchases all over the US due to GE Money Bank being run by chimpanzees. And, if you call for help, you get India and all they can do is read from a scripted card. "We are sorry," really professional! Meijer people better wake up!

GE Capital Collections. 5 months ago I paid off my $622.00 balance. My husband had sent $300.00 also. Realizing we had overpaid $300.00, I called the company several times and getting a different response each time. Then I contacted the BBB and GE had told them they sent me a refund. That was three weeks ago and no check. I called again and had to leave messages - no response. They have not only lied to me, but also to the Better Business Bureau. Very poor company. There's no customer service and the left hand does not know what the right is doing. GE Capital in my book is a rip off. Don't deal with them. Believe me, I will spread the word. I have filed a complaint with the attorney general's office.

I consistently have difficulty getting online to make a payment on my account. I will definitely not use GE Money card in the future due to my monthly frustration and inability to see my account or make a payment.

I have tried numerous times to log in to my online bill payment to GE Capital Retail Bank using the web address on my bill. I have successfully paid online for over a year and suddenly cannot access my account. I am directed to give information, as if I am a new customer, and cannot complete the registration. The website gives a customer service number to call, but when waiting to talk to a customer service representative, I got a message that they were closed.

It is Saturday, and the website indicates Saturday business hours. I am very frustrated and wonder how a large company can successfully conduct business like this. The bills come regularly, but they make it almost impossible to pay them. I see numerous similar complaints from customers. I will never let anyone finance anything I purchase through GE Money Bank and will notify the business that I made my purchase from to reconsider financing through them.

I received the certificate of title for a loan on a boat and trailer but only the boat title was signed. Now, I am on the phone for two days trying to talk to someone to sign the title.

I signed up for online statements at GE Money to reduce the amount of paper I receive in the mail. Now that the website has changed, I cannot login to the site to view my statement. I had to make a payment by phone so I would not be charged a late fee, which I do not like doing if I can't view my statement. I have tried numerous times to call, but there was always an automated message and no opportunity to talk to a live person. This is very frustrating because they wanted to upgrade their site and now no one can use it. Each time I try to log in online, I get an error message and it tells me to log in again. This has to be fixed. Once this card gets paid off, I will never use the card again.

I applied for a GO MasterCard online. I faxed through pay slips, the very latest of which was very low due to not having work on the Friday-Monday of the Easter public holidays. I told them that was why that one pay slip was low and faxed through extras to prove that my pay is always a lot higher than that one week. I got declined because of that one pay slip. Because I gave it to them, they had to use it. If I had have lied or applied in store or not faxed that one pay slip through, I would have been approved. That one pay slip got me declined! I am so angry at GE as they have jerked me around in the past. Last time I applied, I was in store and faxed my forms through twice and both times GE claimed they didn't receive them. I then found out months later that they did receive them and I had been approved, but neither myself nor the store I was in had been informed. By the time I found out, 6 months had passed and it expired. I will be telling everyone who will listen never to go through GE.

I purchased furniture at a reputable dealer, who offered no-interest credit through GE Money Bank. The terms were, if I paid off the balance by March 15, 2012, I wouldn't be charged interest. Well, I made monthly payments of at least the minimum and paid the balance off two weeks before it was due. Then, a month later, I received an e-mail from GEMB saying I owe them $855 in interest. I called their 800 number (at least that was free), and asked the customer service rep to explain to me why I owed interest. He said it was because I had a late free of $50. I asked to speak to his supervisor, was put on hold about 10 minutes and then the supervisor came on the line. I asked the supervisor why I owed $855 in interest. He repeated the spiel about the late fee, but said he could waive the $855 if I would just pay the $50 late fee now. How big of him.

I asked when that late fee was tacked on, and he said he didn't know, that he only had access to the last two months of bills (Feb and March). He kept quoting numbers that never appeared on my electronic bill. I kept asking him why his numbers and my numbers didn't match. Knowing that I paid everything online (GEMB's paperless option), he still asked me to send him paper copies of my bill, so that I could prove my numbers were correct. I told him I didn't have paper copies, and then he said if I couldn't provide paper copies of my bill, then it didn't exist. I then asked to speak to his supervisor but was only put through to a voice mail. I did leave my name, phone number, account number, and the gist of the issue, as well as the shoddy treatment by customer service.

When a customer pays a bill in full instead of defaulting on it, you'd think GE Money Bank would rejoice. Instead, they call and try to bully more money out of you. I'd give them a rating of 0 stars, but that wasn't an option on this site.

I got 12 months no interest on a couch last year and have it just about paid off. I logged into this new site you have (which is not very user friendly, you guys make it pretty hard to register) and notice that not only is my account past due (despite the fact that I've made monthly payments well over the minimum each month), but I have 2 late fee charges. This may seem minor to some people on here, but I keep good track of my finances and have never run into this sort of scam. So, I paid $200 on March 9th, which, I'll admit was 7 days late (minimum payment was $25), then apparently they charged me another late fee for April because the remaining $175 couldn't apply to April's payment. The customer service guy claimed that I would not have received the late charge if I had paid on the 10th instead of the 9th. Apparently the statements go out on the 9th, so if I had paid on the 10th instead of the 9th, my payment would have been applied to April's statement and I would have only received 1 late fee.

This is garbage and sounds illegal, very convenient timing. Also, I can't see payments made on the account prior to September 9th, 2011 because "the system doesn't go back that far" according to the customer service representative. He claimed I would have to provide a written request to view this information. How convenient.

I would hope something with the GE (GE Money Bank Card) name would run a little smoother than this. I've had 3 other credit cards for over 3 years now and never had any sort of problem. This experience was a little disturbing. I've seen the CEO of GE speak, and I'm not sure he would condone this sort of operation as helping to pull the US out of recession as he likes to talk about. Hell, he was on the President's economic recovery advisory board. Please note that I have made a payment in excess of $25 every month since I've had the account. Most of these payments were $100 each.

Each pay period (2 times a month), I write a check to my husband for $800. When I was writing checks to pay end of month bills March 2012, I inadvertently put an $800 check made payable to Thomas ** in an envelope to Dillard's. The payment statement indicated that I intended to pay $100 to Dillard's. I wrote another $800 check to my husband which he deposited and cleared my bank on 4/2. A couple of days later, the first check I wrote (and thought I had mislaid) tried to clear my bank and was rejected. I went to my bank as soon as I received notification of the bounced check and found that the check had been presented to the bank for payment again.

I assumed that someone had found the check and tried to cash it, so I put a stop payment on the check and a trace. At this point, I had been charged a total of $120 in bank charges. When I found that the check had cleared through Wells Fargo, I filed a complaint. Wells Fargo told me that they could not reveal to me who had attempted to illegally cash a check made payable to my husband. However, five days after I filed the complaint with the bank, I received a letter from GE Capital Retail Bank (the bank that tried to cash the check made payable to Thomas **). I received a letter stating that my charge privileges had been withdrawn and my credit line had been closed. Although the letter was dated April 2, 2012, it was received on April 10, 21012. Coincidence? I think not!

I have been trying to log in to GE Money Bank to make a payment on my CarCare One card for Discount Tire for over a week. They seem to have a new website and it says my account is not registered. So I attempted to register it (knowing I have been registered for over a year already). The ** thing says my account is already registered. When I try to put in my security question, it says it's wrong and I know it isn't! Fix the ** website so we can pay our ** bills! Thanks.

While shopping for items for over $4000, I did file an application for promotional credit, 6 months no interest. I made a mistake about the income, it should be monthly. I didn't pay enough attention and wrote weekly. They denied me a credit. Last year, I paid them over 7G for appliances from ABT. I could pay 12 months, I paid in much shorter period. I have excellent credit, excellent scores and I couldn't understand why. My husband pointed my mistake when I came back home. I called and asked how can I fix it. They don't care at all. They don't check the records and all they did was to email me a statement with zero balance from ABT, which was totally confusing. I thought I can't have promotional deal with different company if I have the card with ABT?

I advise everybody: If you can, stay away from this bank. I purchased my stuff from somebody else. I charged it to my Capital One card, from the bank I can always count on. Yes, I will pay interest but Capital One customer service is always helpful and understanding.

Since they have changed their website, I can no longer log in to pay my bill. They have only 1 option to contact them - by phone! I work for a living and don't have time to take off work to make a phone call nor will the company I work for allow me to stand around on the phone to address website issues! The website has problems! The website needs to be fixed. My payment will soon be due! This is what I get when I try to log in: "System error. We're sorry. We've encountered a system error and are unable to process your request. Please login and try your request again."

A year ago, I had got a card that was supposed to help with medical costs. I had made my first couple of payments on time. However, because of some other issue, I missed two payments and they stopped sending me statements. I was unable to locate an e-mail address to contact them. I called their customer service number several times. The service reps just gave me the run around and I was not able to make any arrangements or get them to send me updated statements. I would receive robo calls wanting payment that only provided a website, which seemed to be always be down.

They call me about a loan they said I applied for online. They wanted me to get Pay Pak card to process a loan for $5,000. My credit was not good. So they told me to get another Pay Pak card for $120. I made the mistake of giving them the pin #. I kept on calling, no answer. The person's name was Johnson. He is the supervisor and the other guy's name was Allen **. I still have no loan and I am out $180.

i have been trying to pay my bill the last week and have been getting calls from GE Money. I paid my bill on time last month, but I cannot log into the website or get ahold of anyone at the company when I try to call. Every time they call me, I am at work and cannot answer. My bill is due in a few days, and I am getting extremely frustrated and cannot get any answers.

I can't pay my bill because GE changed their system. I can't get online to pay my bill. I do not use the credit card and don't have a statement but have been paying online for more than a year. And now, I can't. When I call customer service, it tells you that you can't get through and call back later. My payment is due today, and I need some help ASAP. I do not want any late charges, and if not paid on time, I will be charged all my interest that I have avoided.

I am being charged for $179.50 by a collection agency and I have no idea what this charge is for. I received a letter today stating that they will offer me a 40% deduction in payment so that I can fulfill this obligation. I cannot pay without being informed what it is that I owe. I would like to have a thorough background on this that they are stating I owe and exactly what these charges are for. I don't want my credit to be further affected by this negative attack. What should I do?

I applied for TJmax credit card that was issued by Chase bank 3 yrs ago, with an APR of 24.24% which was high, but everything was fine. A year ago, GE Money Bank took over the credit card and changes everything. I make all my payments on time each month. I am single mother of two doing my best to put food on the table and still able to have an excellent credit. On 03/20/12, I received a notice as of 05/13/12. My APR will be increasing to 26.99%. Seriously!

While most retailers are lowering APR to attract consumer, they are increasing. This is not how you treat your customer. Shame on you GE Money Bank, shame on you! I will be paying off the $184.39 I owe, and then I will be cutting up that card. I refuse to do business with companies that don't think about their consumer.

I have been calling and writing twice to El Paso location. I was advised nothing can be done unless in writing to get a copy of my 1099-C form so I can complete my taxes. I just get the run around with "I'm sorry" and nothing done. I send a certified letter to them and got the green card back that they received letter but no calls or emails, like they just ignored it and went on. It's supposed to be at my house by end of January 2012 and no luck yet. Please help, call me with information.

Banana Republic/GEMB has reported a debt collection that appears on my credit report illegally. I previously wrote a letter disputing the fact that my balance was overdue on 9/26/11. I filed a complaint against Banana Republic/GEMB's practices with the FTC at the time of debt collection. Banana Republic/GEMB violated the Fair Debt Collections Practices Act with the actions outlined below.

1. I was not given proper notice of the original debt nor was I given the amount of time required under the Fair Debt Collections Act to dispute or pay the debt. Calls to collect the overdue amount began about five days after the bill was due. I informed Banana Republic/GEMB of their errors both over the phone and in writing. I was told over the phone that the late fee was removed as admission of this error.

2. In investigation of this matter, I found out that the late fee was not removed and Banana Republic/GEMB still has it as a collection and has been charging me interest for the past three months. I have never received another bill or any written notice from them that there is an outstanding debt.

3. Banana Republic/GEMB willfully mislead me as to what I owe, lied to me about removing the late fee and has not notified me as required by law that the debt still exists.

4. Banana Republic/GEMB called me between four and five times a day with intent to annoy and harass me.

5. Banana Republic/GEMB continued to call me four to five times a day after full payment and written notification of a wish to cease further oral communication was received by them.

Banana Republic/GEMB violated The Fair Credit Reporting Act with the actions outlined below.

1. Banana Republic/GEMB furnished information relating to a consumer (me) to consumer reporting agencies with reasonable cause to believe that the information is inaccurate.

2. Banana Republic/GEMB reported information knowing that they were notified by the consumer (me), at the address specified by the person for such notices, that specific information is inaccurate.

3. Banana Republic/GEMB did not furnish the information to the consumer reporting agencies with notice that such information is disputed by the consumer.

4. Banana Republic/GEMB has not provided any written notice to me that they were reporting negative information to the consumer reporting agency.

They have managed to charge my account in excess of over $200 in interest charges. This really needs to be looked into. Please feel free to call me at **.

GE Money is designed to rip you off and scam you out of your money. I live on social security and only get paid once a month. Due to their billing cycle, I was late one time because of when my SS check was posted to my account, which is the two Wednesday of every month and it takes my bank four or five days to process my payment, was late so they charged me a late fee of $35.00 plus interest of $14.67. I sent them in the following payment a check for the amount due which was $99.00 to catch up, but they didn't say anything about any additional payments. I called them and had them move my payment due date to the 20th of the month and on the next payment, I sent them a check before I received my payment in the mail for $70.00 which my normal payment is around $69 and some change.

On my next payment I received in the mail, they said I owed them $99.00. I called again and they said I was charged another late fee because I didn't make my full payment of $99.00. I told them I have made my payment on time. They said, "no, you only paid $70.00". I was getting pissed by this time. I asked them how much it would take to get caught up and they told me $99.00, so I sent in my payment in plenty of time. I just got my payment for March and it said I owed $99.00 again. I called them again on the phone and asked them to explain. They told me that I owed them $99.00 and if I wanted my payments to go back to my original amount of $60.00, I would have to pay them $99.00 plus another $99.00 in late fees and interests. This is a total ripoff. Whatever you do, don't use GE Money ever. You will regret it, I promise.

This is not me and I need to cancel payment please or tell me what to do. I am not even sure I have a GE Money Bank card! Please help me.

I went to Weber Dental for an infected tooth. Doctor **, the ins fraud dentist, convinced me I had to get a bridge. His wife told me it was approx. $5000 and my insurance would not cover it. That was a lie. They made me pay partial cash and made me sign for a GE Money Dental Card at 30 percent interest. Some time went by and I received a letter from my insurance stating doctor ** was paid for my butchered bridge. He left me in the chair in the middle of a temp bridge to go pick up his kids and had his assistant butcher me. I felt like I had a glob of cement in my mouth. I was robbed and now I received papers to be sued from GE Money Bank. When the good dentist went to jail I was never reimbursed. GE Money Bank are crooks and they work with crooks.

I was making my payments faithfully and I started getting calls saying I'm 2 months behind. My husband has talked to them with regards to the account on several occasions, yet they still harass me constantly. I am paying more than the minimum payment required. I have proof from their website that payments have been made every month as well as bank statements to back it up.

My minimum payment has also increased 2x what it was originally started and I am being socked with interest. But the latest is a real kicker.They sent me to collections! Now I have these people harassing me. What makes matters worse is I have a hearing impairment and talking on the phone to an American is hard enough, but someone from some other country - not a chance. To get to talk to an American, although they portray that they are an American company, is incredibly difficult. With all of this, they are destroying my credit rating. I was recently turned down for a loan because of them.

My husband just talked to one of their representatives and after being switched around and then given another number to call, he was finally able to talk to an American and was told by ** that the best bet is to get it paid off and never do business with them again. Other than that, it was no hel!

I cannot believe that with all the complaints on this website alone that something isn't being done about this company. I have been hassled by these people from 4 different phone numbers and every time I google the number on my phone, there is nothing but complaints. I guarantee you I will never by a GE product or do business with this totally inept company again!

I had filed bankruptcy and I have been making my payments. When I called them to get my payoff they told me that I had to call my lawyer because I had filed and they could not tell me anything even though I have made payment for the last year.