Foundation Financial Group

Do not give FFG any money! They take $407 to provide a Good Faith Estimate of cost (which is $10,000 above current principal) and try to force you to commit immediately. If you decline before the appraisal, they will keep it!

Several hours spent on the phone claiming that I contacted them with refinance info, they ran my credit reports without my request and tried to get me to pay for an appraisal at a cost of $405.00 with an interest rate of 3.5%. We do not qualify for refinancing with our current mortgage company. These people I believe to be fraudulent and pushy with deals to good to be true. I have refused to have any further contact with these people and will not pay for any appraisal. I am extremely concerned, however, they have our social security numbers

After filling out a questionnaire online requesting refinance information, an FFG loan salesman called me claiming to have locked a low FHA rate from the previous day for me without my knowledge or consent. Now he was pressing me to commit to FFG and I needed to confirm the lock and order an appraisal at $405, or the rate would be lost. I expressed concern with the money commitment, due to insufficient research of other offers and review of his "Fees Worksheet", but was assured by the salesman that the appraisal could be used with any lender so the money would not be lost if I chose another lender (This was a lie).

Taking the salesman on his word, I ordered the appraisal and locked the rate. The very next day I received an offer from another lender for the same rate and terms that would be $3500 cheaper. I immediately cancelled the appraisal and the refinance with FFG. I was assured that I would be refunded the $405 appraisal fee by the salesman. Once 10 days ad passed without receiving a refund, I called FFG again and was assured that a refund would be forthcoming. A week later, I received a refund for only $205, $200 less than my initial charge. I called FFG again, and was told the $200 was held to cover document preparation costs and that this was an FFG policy.

After losing my cool with the salesman both for his lies and ridiculous company policy, he told me he would refund my $200. 3 weeks past with no money or contact from FFG. I called FFG again and the salesman told me he was instructed by his supervisor not to talk to me. I spoke to his supervisor who told me when I paid the appraisal online there was a disclaimer that stated that the $200 fee would be charged if I cancelled, therefore, he was not going to give me a refund. This was clearly different than what the salesman told me when I agreed. Also the appraisal was only good for FHA and conventional loans. Since my best loan was a VA loan, this appraisal would not have worked. The whole process was a scam to get me to commit. I tried filing a BBB claim and disputing the charge on my credit card to no avail.

I was investigating the options for refinance, as where I work is downsizing and my job is at risk (actually position was eliminated). I received a call from this company. The conversation was very pushy and made me believe that the program would help expedite it to next week. The urgency was in place. As a result, I paid $405 for the appraisal. And then, I was told my property was worth $30,000 less than 6 months ago. The person conducting the appraisal wouldn't give me contact info or business card and only stayed at my house for approximately 30 minutes. I was told my value didn't allow a refinance. Later, I received the truth in lending. They were gonna charge me $60,000.00 for the refinance, which would change my loan from $122,000 to over $180,000. How can this be legal?

I am currently in the process of applying for a refinance loan on my home mortgage with my private banker in my home town. Today, Anita with Foundation Financial Group called my home while I was at work and tried to convince my son that she needed to speak to me about our home mortgage, saying it was urgent. When he gave me the message, I called her back to find out that she was not with my current lender or with my prospective lender. She kept throwing in the name of the "Better Business Bureau" and getting me my lowest possible rate since I had a triple AAA rating. I believe she had somehow learned about my refinance efforts and was trying to get me to use Foundation Financial Group for my refinancing. I told her, no thank you and to remove my number from her calling list at once. If I needed her services I would have my banker contact her!

While visiting with our family in Missouri, our son received a call from a company representative who insisted to me on the phone that his loan application file on her desk required his attention and that he should call her back. The company representative said her name was ******.

Later that evening, I gave the information to our son, and neither our son nor our daughter-in-law knew anything about a loan request to this financial institution, and were rather concerned that this was not legitimate. In the morning I decided to recall the company number and tell the representative, ******, that no one knew about a loan application to Foundation Financial Group. I suggested to her that either she was being scammed by someone acting as ****** or she was committing fraud herself. The company representative told me that this financial company was legitimate and that due to privacy concerns for the client, she could not discuss the details with me. In response, I told her I would reconnect with ****** to request he speak to her personally.

However, as both our kids are busy during the work day with meetings, we agreed when I called them back that I would look into this further. I googled the company name and found that they had been reported as a fraudulent company seeking to create scam loans with people.

Upon recall to our son at work, he suggested that we just forget it. He was too busy to worry about this, but I am old school, and this is a concern. These people out right lied to me on the phone.

I have registered a complaint on behalf of ****** with the FTC and have a reference number should you require it.

I have to say, as a Canadian, this company has been the subject of so many complaints. It is confusing to me as to why there has been so little action against them to stop their illegitimate dealings, especially given that there are so many people out there trying to get financial help at this difficult time. I feel badly for them all, and only as this difficulty does not apply to this family at this time, it could one day. Companies who are deliberately taking this as an opportunity to be scamming citizens of this country in financial matters who could be at risk of needing help, should not be tolerated.

There has been enough on sites for this to be a huge concern with regards to this particular company. However, they may choose to describe themselves, in this case, they are liars and this was a deliberate attempt to fish out a loan application. Had there been a need at this end, it would have been less clear to understand they had precipitated a false application for a loan.

My husband initiated an application for refinance mortgage with Foundation Financial Group. I was asked to sign a document since we are married although my name is not on this property deed. We paid them $349.00 for an appraisal and to date Foundation Financial Group have refused requests to the compamy for a copy of the appraisal or a refund of funds. However my #1 complaint is that I did not initiate any loan with this company and apparently my husband did not meet the credit requirement and without my knowledge and authorization Foundation Financial Group made the application using my name and credit information.

We did not receive a truth and lending statement or any pertinent written documents required by law, a time was even set for closing in Atlanta, I felt this transaction was not legitimate and since we had nothing in writing and interest % was changed with each telephone conversation. It started at 4.5% and by the end of the day it was 11% I suggested to my hunband that I felt this was a "Rip Off" company and he declined to do any futher business with foundation financial Group.

We later received a Statement of Credit Denial, Termination, or Change with my name listed as the applicant. I did not apply for any loan with this company and I believe it to be fraudulent to use my name for a $139,500, interest rate of 11.25% for 360 months when I am not the holder of the deed for this residence. Further more my husband initiated this loan with a promise of 4.5% interest he has a current interest of 6% and I do not understand the legitimate sense of going from 6% to 11.2%. I did not initiate any loan with Foundation Financial Group and my credit records should not have been researched or my used for this transaction.