Chase Bank Reviews

I am writing to formally recognize one of your agents, Vladimir, based in Cebu, Philippines, for delivering an exceptional customer service experience. I contacted your support line regarding a denial on my business credit card application. Vladimir not only took the time to thoroughly investigate the reason for the denial, but he also walked me through exactly what had occurred and outlined the steps I needed to take going forward. His knowledge, patience, and professionalism made what could have been a frustrating experience a genuinely positive one.

Tatiana **, as Assistant Vice President and Private Client Banker, took the time to help me find strong investment options for my funds. She devoted a considerable amount of time to clarifying the details of CD and High Yield accounts for me.

I’ve been using Chase for a while now, and overall it’s been a solid experience. The app is easy to use, and I like how quickly I can move money or check things on the go. Customer service has been helpful when I’ve needed it, though wait times can be a bit long sometimes. Fees can sneak up if you’re not paying attention, which is my main gripe. Still, it’s a dependable bank and works well for everyday use.

I had an amazing experience with my customer Service agent. I highly recommend and I will go back again, especially if I was looking for a new bank. They had very amazing service; my agent was very friendly and understanding even though I was going through a very difficult time, they handled my situation with ease and peace while I was stressed out and were able to calm me down with their demeanor, I am highly grateful for this bank and recommend their services!!!

I had an excellent experience working with Giovanny ** at Chase Bank. He is highly professional, knowledgeable, and truly understands the banking system and financial management. Giovanny took the time to explain everything clearly and made the entire process smooth and stress-free. His expertise and attention to detail really stand out, and he goes above and beyond to provide great service. I highly recommend him to anyone looking for a reliable and skilled banking professional.

I’ve been with Chase for over 8 years now. Never really had any impactful issues until recently. I’ve been a credit card holder for them for about 3 years. Always paid my cards. Recently got came upon harder times and only was paying the minimum for about 6 or 7 months after maxing out the cards. Last week I was able to just pay off both cards to completely resolve myself of that debt. Once the credit was available. They reduced my credit limit by 1200 dollars completely taking me off guard. It’s very disappointing I’ve been a customer for this long and them to do that after putting them first on my bills to be paid. I will definitely be removing all my funds from Chase and finding a new bank. As this was very unfortunate.

I am so disappointed with Chase Bank, I have 2 credit cards and 1 business card with them and they lowered my limits on all 3 cards after having credit with them for a long time, I pay all my bills on time every month plus extra and have Never been late and they still lowered my limits, which negatively affected my credit score, I would never recommend Chase Bank to anyone and I called customer service and they acted like it was nothing that they could do or offer any solutions…..SMH!!

I am writing to express my deep dissatisfaction with the service I received at the Chase branch located at 380 E 4th Ave, Hialeah, FL 33010 on a recent visit. My party and I waited for more than 1 hour and 30 minutes to be assisted by a representative. There were only 2 representatives available to attend to the entire line of customers. After waiting that long, we were forced to leave without being served at all.

It’s very sad to report that after banking with chase after many many decades that they quality of customer service has gone into the toilet. Specifically the branch in West Los Angeles run by Hector ** and his team is the most incredibly rude, disregarding, dismissive branch. Their reviews, of course speak for themselves with one store average reviews. The team is busy, socializing while clients sit and wait. Even with an appointment, they do not know how to manage their time. Usually on personal calls and other matters. They make numerous errors and mistakes as you can see in the reviews.

A business paid me with a check that’s wrote on a Chase account. I took to the brand new branch in Azle and they wanted to charge me $10 to cash it! No I do not have a chase account but the check is wrote on their bank! I just find that crazy! I will just deposit in my bank later on.

I do not recommend this card. I have this card for over 20 years. A check got lost in the mail, they claimed they tried to call when the account was days late (not 30). No call as my office line is recorded. They sent emails but they send out so many sales emails they all blend together. Anyways when I got an alert from CK that I was late, I had to go investigate. Called them with the check and the number, it was lost. NEVER HAVE I EVER been late. They didn't believe me and reported to the credit Bur. My 100% payment history dropped. After talking to supervisors, etc., no one would do anything. Claimed it wasn't their fault. I paid the card off which I didn't owe much anyways and canceled the Card. They lost a 20 year plus customer. Use Caution.

2 stars for Chase Bank's bad procedures to verify a check to clear (let's wait until the customer calls to have funds released, and we will attempt to call the bank from which the check comes from, or wait the full two weeks to make sure it doesn't bounce and come back, if no response from anyone, then we will release the funds.)

Chase bank is literally probably one of the most horrible banks in the world that there are. They find any way to take a fee for anything that they can, they charge you just to be a member, and even when your paychecks are direct deposited or even a paper check put into the bank, they will hold two thirds of your check, like it's a freaking scam that you're trying to pull on them for at least twenty four hours. Honestly, if you're looking for a bank, I suggest going anywhere but JPMorgan's Chase Bank. I plan on switching myself.

** at Chase Bank Jefferson Street Lafayette, LA needs extensive training.

I am extremely disappointed with Chase Bank and how they handled my dispute regarding a defective electric bike purchased through Walmart’s app. I trusted Chase to protect its customers from situations exactly like this, but instead, they completely failed to help me. I purchased an electric bike on October 31, 2025, with a one-year warranty. In April 2026, the bike stopped working completely. Walmart customer service later informed me that the third-party vendor was no longer working with them because of issues with scamming customers. I spent weeks sending pictures, videos, and emails to the manufacturer in China, only to be told that they would do nothing to fix, replace, or refund the bike.

I opened a personal and business account with Chase. Every time I tried to do a business transaction such as a transfer, I got a call from the fraud department wanting to know why I was doing this and would spend 30 minutes explaining why and answering the same questions multiple times. Then they asked in a survey what I thought about them and I told them they were a pain and made it difficult to do anything. The next day the closed my account and said that I would receive a letter and a check. It's been over 2 weeks and still they say my account is still under review and don't know when my money will be sent to me. Contacting the fraud department who closed the account does no good as all they say is they don't know and have no information. This company is a joke and had I known they were so poorly run I would have never gone there. I can't believe they can legally do this.

Opening the account online wasn't difficult, but it wasn't particularly easy either. The first issue I ran into was Chase's limited business categories. As a Social Media Brand & Recruiting Strategist, there wasn't an appropriate option available. After spending about 12 minutes on the phone with a representative, we eventually settled on "marketing consulting" because it was the closest fit. The bigger problem came after I deposited a personal check through the mobile app, which Chase itself recommended as a deposit option. About two hours later, I received a notice that my account had been locked due to "suspicious activity." When I called Chase, I was informed that I was completely locked out of my business account and could not access any account information. Meanwhile, the funds had already been withdrawn from my personal checking account.

I tried to open account online. It rejected me for credit worthiness, then I realized I had frozen my credit at Experian, Equifax, and TransUnion for security. I unfroze, then applied again the next day (today). Same message. My credit score is 799. Tried customer service on the phone, and they were useless. Guess I go elsewhere.

I’ve been with Chase for a little while. Deposited money from my job and all of a sudden, according to Chase, they’re there for their customers. They don’t do nothing wrong, but they close my account without notifying me and couldn’t give me a reason why so for all you that owns Chase please look out for your account because they will close it on you and not have to have a reason and I hope y’all share this and get the FBI involved because Chase needs an investigation because it’s fraud to their customers so again for all you, Chase people watch your account because they will close it on you.

Terrible customer service. I was denied an account just because I couldn’t come in on time to provide my identity, and when I did, they wouldn’t open an account for me. I would not recommend them. They also have had several lawsuits with Jeffrey Epstein. I never wanna get involved with them.