Flagstar Bank

I have been in my house with Flagstar for 6 years and recently, my wife lost her job which caused us to become late on our mortgage payments. We, too, were encouraged by loss mitigation with Flagstar to apply for a loan modification once we were 3 months behind. The process took forever and every few months, they would say reapply by resending all my information again. Finally, they put us on a trial pay period for 3 months and stated that once this was over, we would have a new mortgage. We were sending payments through Western Union every month. Once the trial period ended again, they stated, "resend your information and the modification should go through."

We then started receiving foreclosure notices and I informed the loss mitigation people. They told me not to worry about that because they would be stopping the sale dates. I was then told by Flagstar on several occasions that the sale date was set for Feb 3, 2012 and not to worry because the modification would be done by then. I then received an eviction notice to be out of my home in 3 days on Jan 3, 2012. Once I contacted Flagstar, they told me, "Oh, we're sorry your file must have not got reviewed because of missing documents, your house has been sold."

I argued that they told me that this would not happen and they just stated someone must have misread and gave you the wrong sale dates. They then stated that they would email their supervisors and someone would call me back. This never happened and I am now trying to up and move my family out of my home per the Flagstar attorneys or be escorted by local law enforcement.

Finding another home has proven to be very hard because of my credibility for not being on time with my mortgage. I also show a foreclosure on my credit and no one wants to work with us. Our time is running out before we are locked out by the courts in my state and we still have not found another home. There is no redemption period in my state. No one from Flagstar will even talk to us or try to help. They continue to tell us to get out of the house that I now learned Flagstar purchased in auction. I also learned that Flagstar collected from my insurance and escrow account. Flagstar also gets paid from the government every time a family applies for loan modification. This is the reason they constantly tell us to reapply knowing they already have all your information. I feel I was really ** over by Flagstar and would love to file some type of civil suit.

I requested a loan modification due to a divorce and my income being reduced by 60%. I couldn't refinance my loan because my property depreciated by $40,000. I was told that I couldn't modify my loan unless I was 4 months behind on my payments. Once I was behind, my file was closed over and over again even though I sent in all the required documents. When I tried to send in payments I was told I had to send in the total amount in arrears. Next, I was served with foreclosure papers. Flagstar is encouraging foreclosure because they collect on the mortgage insurance and then sale the house for profit while homeowners are losing their homes due to income reduction from job loss, death of a spouse, or divorces. I intend to file a collective civil law suit. If this has happened to you, email me at ** with your name and phone number to put an end to Flagstar's corporate greed at the well being of homeowner's experiencing a hardship.

So I have an automatic debit for my loan to come out of my account every month. I only use their stupid checking account for this one loan only. I only keep the payment amount in the account and no more is needed. Well, they decided I had a late fee from a year ago and decided to debit my loan amount with that late fee, which I never authorized that amount for debit nor was I notified of any late fees from a year ago. I should never have gotten the late fee, because my payment was paid before the end of the month. Then they gave me an insufficient fee on top of that because I didn't have the money they wanted in my account. I've called numerous times and nobody seems to be able to help me. I don't think they know what they are doing over there.

Flagstar has notified me that my wind insurance coverage is no longer adequate due to a change in their "investor requirements". I live in a condo so I can't make changes to the master policy. Additionally, Citizens insurance does not allow changes to be made until the renewal time. They are requesting that I purchase another policy with the required deductible, meaning that I will have two policies, one with a 5% deductible and one with a 10% deductible. If not, they will put force placed insurance on my unit and charge my loan. They are unwilling to work with me. I even offered to put the difference of the deductibles in an account with them that they could hold until I can hopefully convince my condo association to lower the deductible, but they are unwilling to do that.

I would not even give them one star! So a big zero would be what they deserve. The only reason I gave them one star is because they make you click at least one to complain on this site! They are crooks, thieves! I never picked these people my mortgage was sold to them. I am always on time with my payments. My problem is them not sending my insurance claim check to me so I can get supplies and pay people to repair my home. The roof and leak is getting worse and they do not care. They cashed my check and just sent half to me. And they said I get the other half when the repairs are finished and inspected! How can I get the repairs done with out the full check? Are they **? I do not have the funds.

And now I read that others went though the same thing, paid for the repairs out of their account and never received the other half! !This bank is crooked. I only want to get my house repaired. I cannot do that until I get all of the check that was issued to me! I cannot get my house repaired with out all of the check! My roof and leak are getting worse. This is very wrong and should be stopped. All I want is the whole check that was issued to me sent to me so I can pay the roofers, etc., to do their jobs. They will not until I pay them. I cannot buy supplies and pay people without all the money! It is my money for my house!

In 2010, I was put on part-time work due to a medical issue and then was unpaid for 6 weeks. During that time, our mortgage payment increased to almost $300 a month due to insurance and tax increase. In Aug. 2010, I contacted Flagstar and started the process of filing for a loan modification. In January 2011, we were not able to make our payment. Every month, I would contact the loss mitigation dept., asking them the status of our loan modification and they would tell me that it's in review. In March, I was going to catch my mortgage up but I received a call from Flagstar stating that we had been approved for a trial payment period and not to make March payment but start on the trial payments in April, and pay the new amount for 3 months.

After making the last trial payment in June, I called Flagstar, and they said to call back in July and see if the permanent modification was approved. I called at least once a month if not every other week asking about the modification and the loss mitigation dept. kept telling me our file was in review. In Sept., a person told my husband that the file was just sitting on the reviewer's desk. In October, I was told that it should only be another month. This whole time, I was making my payments through Western Union. I would call them and they would tell me that if I was put on a payment plan, that I was sure to get a modification. I called today to inquire about sending funds a different way and the loss mitigation dept. told me that my loan is up for short sale.

They said that 6 months worth of payments had been put in an escrow account and never applied to my loan, and that even after applying the amount in escrow, I would still owe over $4000 to get my loan current! I never applied for short sale. I always told them I just needed to get a modification done. They told me tonight that I didn't qualify for a modification but couldn't tell me why. I never was contacted by Flagstar.

I now have to wait until next week to see what Flagstar has to say because "emails" need to be sent around to find out what is going on with my loan.

I just called Flagstar Bank and spoke with a refinance person that was so unprofessional! I was inquiring about the new upside down mortgage bill that President Obama just introduced. "What is your loan number?" I gave it. He tells me what my rate is and asked why would I want to change it. I asked him what is the rate with the new bill and he told me. I politely told him that is all. You had to say was to explain it. Wow, Flagstar, you need to re-think your employees with training. His name was Tom **. I could care less how he feels about the commander in chief! If he doesn't want to work, move on.

I tried to ask a question about my mortgage on the Flagstar site on the internet. It seems my info was diverted to several mortgage companies that want my business. How is it that this happens? Are you being duped? The website clearly says "Flagstar Mortgage". I have a loan with you and I don't appreciate this practice. I get non-stop phone calls from other mortgage companies.

Why is Corelogic allowed to profit by collecting funds from VA insured non-interest bearing mortgage accounts and then holding the collected funds in an interest bearing account under their control, prior to dispersing funds in bulk to local state taxing agents?

My home had roof damage due to a storm. In early July, a check from my insurance company and all required documentation were submitted to Flagstar. My roof has been replaced since 7/20/11 and they have failed to release the 2nd half of the initial draw. To date, I have called 32 times (spending hours on hold), faxed and/or emailed information 9 times, filed a BBB complaint, and filed a complaint with the OCC. Steve **, the manager of lender solutions (including their loss department), has failed to respond to voice mails and emails.

At this time, I am being forced to pay for the remainder of my roof with my own funds if I don't want my roofing company to place a lien on my property. In addition, I've refinanced my mortgage so that I never have to deal with them again.

I attempted to make a payment through the online banking but the online service was down so I mailed my mortgage check on October 1st for the October payment. It's October 14 and the check still never cleared. I called Flagstar and they said they never received the check and to cancel it and make an over the phone payment. I was unable to make an over the phone payment because I did not have my check book with me at the time. So later that day, I made a payment through the online banking.

A week later, the payment still was not posted so I called to find out why and it was a 45 min wait so I filled out a complaint online and someone called and left a message saying the payment should go through by next week. Well, it didn't. Now they are saying I owe $50 in late charges. I called today and was on hold for 20 min and had to go to work. I can see on my payment history that I made a payment for October 14th. I am so incredibly frustrated and there is nothing I can do.

My husband, Jay Andrew **, had a mortgage with Flagstar Bank. He passed away 8/2/2009. He left no estate. He held this mortgage in his name only. I have explained this over and over, but they continue to harass me with telephone calls. I am still trying to get over my husband's death. It is a very stressful time for me and these harassing phone calls are not helping.

We are trying to buy a short sale handled by these clowns but incompetence seems to be their motto. No one knows what anyone else is doing in their company. One group is trying to do a financial report on the owner of the house, another is handling a foreclosure of the property, one is reviewing our offer, and no one communicates with anyone else. It has taken four months and they are still asking for information sent to them in the beginning and have not completed any review of any information or offer. We have now been informed that it could be another 30-45 days. This institution should be avoided, just like root canal. We are now renting month-to-month. Winter is coming and the house in question will need to be winterized or heated. The property is slowly deteriorating.

Update: We have now been told, through the current owner, that the paperwork will be ready to be submitted to Freddie Mac "soon", but we were given no timeline as to when or how much longer it will be. Just a suggestion, do like I did and file a complaint with the Western Michigan BBB (they're online).

Very tricky strategy to make people lose their homes in Detroit, MI. In the month of October, especially on October 13, when they promised to work a repayment plan, they disappeared. Very arrogant policy, pure discrimination. The victims badly need to take a class action against Flagstar Bank to make them change their policy. The sooner, the better.

This takes the cake. I have held several loans with Flagstar and paid them off. My last loan was a no doc type of loan. My broker consulted with Flagstar during the application process and filled out the application according to their then policies and procedures. I had a catastrophic loss of income due to a client default in our business. I was unable to continue payments. I attempted to work with Flagstar to obtain a modification. They never responded. Foreclosure could has been avoided, but they forced the foreclosure. I believe it was because the property had value potential.

Now a month ago, I was contacted by the FBI. Flagstar turned me in for misstatements on my application that they advised me to fill out. I gave them permission to review my income taxes at the time and they chose not to, I guess. Now that the loan defaulted, they are saying they never would have loaned us the funds to refinance if they had known our income was not what was stated on the application. Their underwriters had every opportunity to review my finances. I felt that they were issuing the loan based on credit, money in the bank, and past history with them. This was our personal residence that we had for ten years.

Beware, Flagstar is crooked. I feel that they are now feeling the heat of the government looking into their business practices and they are now passing the blame onto the consumer. I am 55 years old and now after losing everything, Flagstar is trying to have the FBI prosecute me for their mistakes and practices. If there are any others in this same situation, please post so we may unite against Flagstar.

waited several months. Flagstar had all of our documents and it was in review ,but behind our backs, they sold our loan without notifying us. Then a month later, they sold the loan again. By the time I was notified, Flagstar had foreclosed on us and put the home up for Sherriff's auction. Flagstar does not own our loan but their fancy lawyers did have the sale. The home did not sell. If the home had been sold, Flagstar would have been paid twice for the loan. Double dipping ! Now, we have lost the home and have to be out by December 31. Happy holidays ! Thank you so much Flagstar. ** the home will sit unoccupied and ** ! Do not trust Flagstar Bank.

Flagstar Bank sent us two notices of the same content, stating that our loan is past due and we may be eligible for an alternative to foreclosure, when we paid our loan on time. We're current and never been late in our mortgage. I have the proof since we pay through our online banking. This is ridiculous,

I called the number 1800-393-4887 and spoke to someone from that number around 5:45 pm Los Angeles time. The lady was just so rude and hung up on me, I was able to call back, and she denied that I spoke to her. She told me that there is nothing in the system that shows Flagstar sent me a letter. This is really stressing me out. How could they send us this kind of notice when we are current in our loan and have never been late?

We are trying to buy a short sale handled by these clowns. Incompetence seems to be their motto. No one knows what anyone else is doing in their company--one group is trying to do a financial report on the owner of the house, another is handling a foreclosure of the property, one is reviewing our offer, and no one communicates with anyone else.

It has taken four months and they are still asking for information sent to them in the beginning and have not completed any review of any information or offer. We have now been informed that it could be another 30-45 days. This institution should be avoided, just like root canal. We are now renting month-to-month. Winter is coming and the house in question will need to be winterized or heated. The property is slowly deteriorating.

On or around Feb 2009, I lost my job and notified Flagstar to see if I qualify for the HAMP. I submitted documents to them and it took them 3 months to get back with me. By then, I was 4 months behind on my mortgage and eventually, I was given a forbearance plan; each being 3 months. Then I found out I could qualify for a traditional loan modification.

I fell behind with Flagstar about a year ago due to loss of income from my son who lost his job. He helped me pay the mortgage. I have submitted all the paperwork necessary, according to their instructions on their website. I waited over four months for them to contact me and got nothing. I called them and they stated they received all paperwork, and everything's fine and will let me know soon. Well, soon never came until five months later when I talked with a representative and was told my loan modification was declined due to not able to renew loan modification payment.

I asked how much the new mortgage payment would be? They replied $1621.00. My regular mortgage payment is $1725.00 including taxes and insurance. Of course, I wouldn't be able to make that payment, that's why I'm asking for help. How could my mortgage payment go down by only $104.00? The guidelines state that payment would have to equal with 31% of my gross income of $2100, which should be $651.00. The representative was an idiot and did not know what they were doing. I asked to give numbers on how they came up with that payment. They couldn't say. I asked to speak to a supervisor, but no one was available. This company is worthless and they are out to foreclose on your home with any means necessary.

I applied for a loan and Steve said I was approved for the loan. I sent Steve the information that he needed plus an insurance premium deposit of $650 by Moneygram to a Jessica ** in Miami, Florida.

I never received the loan or money in my account. Every time I call, Steve says "the money will be in your account tomorrow." Then he transfers my call over to James **. After talking to him, every time I call they would hang up on me.

After reading these complaints, I thought I'd better do some advocacy. I applied for a loan modification using NACA services. All documentation that was requested by the bank was submitted promptly-- always by priority mail. It was so that I could track it when it was received. I just called the bank. The representative told me that Flagstar received the documents on August 23, 2011. I told her that my priority mail confirmation said it was received on August 17, 2011.

Note that they requested the information by the 22nd, so in other words they intentionally sat on the documents for a week. Then she told me a letter was sent out September 10, 2011, requesting pay stubs and a hardship affidavit. When I informed her that the information was sent to them through the priority mail package, she stated, "Oh, indeed. I see here in the database that the information is actually recorded." And she added that she would make a note of it.

I then told her that as per the information given to me by NACA, a time frame of 30 days is what is listed that the bank is required to make a decision. Well, she informed me that the bank has to go through several processes before making a decision and that it usually takes about four months to receive a decision. Thus, I've managed to pay the mortgage, but have a drastic change in income. Instead of waiting until I am in a position of being months delinquent in mortgage payments, I was trying to do the right thing and prepare ahead.

As of this month, I will begin being late on the mortgage, and at some point will just be unable to keep up. Why do I feel that I'm about to be taken through the ringer? I'll be back with the outcome hopefully soon. If not, I'll keep everyone posted on how Flagstar handles this case.

In 2009, my husband was laid off due to sluggish economy in automotive field. I called to ask for a modification in the month of June. I was asked over and again to resubmit financial information. I was told that someone would be handling the file and the money that I submitted would sit in escrow until I close. Well this went on from 6/09 to 03/10 until I called and threatened law suit. They were putting late payments on my credit all of that time, yet money was sitting in escrow. Since then they have increased my escrow payments so that I pay more monthly. While my state taxes have been unchanged for two years. Flagstar are crooks, and use deceptive practices. They refinanced the loan by inflating the value of the home. Now I am underwater. The home is worth less than 50% of what is owed.

In August of 2010, after my husband lost his job, and had two major surgeries, his income was cut by nearly half (he was placed on LTD). During this time, he contacted Flagstar about a modification to reduce our mortgage payments. At the start of this process, he was told to not make payments, and to reserve his money for possible closing costs.

Time and time again he was told to send in documents that he had sent in numerous times before. He'd spend HOURS on hold waiting for a representative, just for them to tell him that they needed _______ and ______ which he already has sent in. Then they'd change their demands, and request documents that no mortgage company should ever need. Regardless, he promptly sent them every piece of information they needed.

We are still 'under review' a year after this all started. We've offered large sums of money in order to stop the foreclosure process; however, they have declined. Tomorrow our home goes up for auction, and today we were told that now they need MORE documentation from us. We have the government involved, and they're reviewing our case. We had been told that the house could not be sold without a determination on the modification, but they're doing it. So now we're facing a sale, eviction and having to pack/move. If the modification passes or the government finds a way to get us our home back, we could also face having to move back in somewhere from 30-60 days later-- after they take the home back from whomever purchases it at auction.

Is it stressful and wrong? Yes.

We've followed their directions. We've got record of every single document and fax sent. We've got phone records showing being on hold for hours. We've got everything, but a determination on our modification. We're fixing to lose our home.

No one should fall into their scams and lies. This is by far the worst mortgage company I have ever had to deal with. No business etiquette, and no compassion or empathy for their customers.

Buyer/borrower, beware.

I opened an account only seven months ago because of high interest rate and I can get $100 back! I want you to know that they have brought my credit score down dramatically because they randomly put holds on my account for $100 more than the charges. They charged me $35.00 for NSF fees even though I have enough money in my account to cover all actual charges. Also, "Rewards" deposits clearly state that it was deposited every month. It's another lie; they do not deposit every month. They hold your dollar rewards for six to eight weeks and then deposit it into your account when they feel like it. It's not every month as clearly written on their website.

These bozos are not worth the aggravation. If anyone else wants to join me in fighting these liars, I'm considering a class-action lawsuit.

Seven months and I'm already gone, bye Flagstar. After all the bogus NSF fees they charged me, I made $12.02 out of my $100 cash back, high interest rate and dollar rewards which I am still waiting five weeks later, and she said that it will be another one to two weeks. It's not worth my credit score dropping because of liars like these.

My husband has cancer and had to have most of a lung removed and half his stomach. During this time of course, he could not work and then had to go through chemotherapy and radiation. We got a year behind on our payments. Started getting letters threatening foreclosure, etc. I tried to work with Flagstar, sent them all the paperwork they wanted, bank statements, pay stubs, hardship letter, etc. and its like they wouldn't give us a break. Then, they said that they would put us on a forbearance plan where if we made the regular house payment, they would stop the foreclosure process and so we did it.

But now they did our modification and our payments are higher now than what they were. I don't understand this but if anybody thinking of going with Flagstar, please don't. Every time you call, someone different, never same person answers. This is just bad business and they don't seem willing to help no matter what. Do your homework before going with these people

Despite my excellent payment history, Flagstar Bank used trickery, deceit, and lies to swindle me out of my home. When I unexpectedly lost my job in December of 2008, I immediately contacted Flagstar Bank and asked how I should proceed. I followed their instructions, but in return was given the run-around.

No one "knew anything" about my account when I would call to follow-up and several representatives blatantly lied to me. I have documentation, names, dates, confirmation numbers, etc. My story is almost identical to the many other stories that I have been reading on this website about Flagstar. Something should be done about these crooks!

I have been working with Loss Mitigation department trying to modify my loan because my warranted left our family. I have faxed and worked with them in any manner they have asked but now they are foreclosing on my home. Irony understand how part of the company could be trying to help me and my three children and another part be trying to put us out of our home. Because of my husband deserting us with no support, my disability income cannot afford the mortgage and other household bills.

When I re-financed, my mortgage was sold to these lowlifes. They have decided, using some company's software from Austin, TX, that I should be rated in a more punitive flood zone and are threatening to purchase additional flood insurance on the private market, and bill me for it. This is despite property surveys, elevation certificates and, city and county backing that I am correctly rated.

They would not even return phone calls after promising the city flood plain manager that they would review submitted information and get back with him. Their attitude is that they can do whatever they want and there isn't anything I can do about it. I have told them that if they purchase this unneeded insurance, they can eat the cost because I won't pay for it. I will never do any business with this bank if I have a choice! Zero customer service or care!

In August of 2008, my personal file was stolen from Certigy Corp. As a result, I have been scammed and gone through identity theft for the past three years. I am currently under an extended seven year fraud alert with my reports frozen. In spite of this, the three major credit reporting agencies have continued to eat away at my credit score and not correct inaccurate information. At the same time as this started, I discovered I was with a predatory mortgage lender, Countrywide and subject to future negative amortization. I contacted various companies and remortgaged with Flagstar Bank. I had my payments automatically taken from my main bank, Fifth Third. No missed payments.

This year, 2010, I was contacted by the company who had set up this change in mortgage companies and offered a chance to remortgage again for a smaller finance charge-thus reducing my monthly payments. After weeks, months of calls I finally agreed to do this and the new mortgage stayed with Flagstar at the lesser rate. I met with mortgage personnel at the Grand Haven, MI branch and settled arrangements. At that time, the manager told me that my loan would not be sold and I would continue with Flagstar.

Due to the beating my credit score took due to fraud, I was now obliged to carry an equity account with my mortgage which I did supply the needed money and my taxes which were not due until Sept. 15 but had to make payment of them immediately. While difficult to do for a retired senior citizen, however, I also complied with this.

In a letter dated Sept.8,2010 from Freddie Mac, I received notice that my mortgage loan had been sold to Freddie Mac-- something I had been told would not happen. It stated, "As of this notice, the servicer of your mortgage loan is Flagstar Capital Markets Corporation. Freddie Mac does not service your loan. It is important that you send your monthly payments directly to the servicer of your mortgage, at the address on your mortgage statement and not to Freddie Mac."

My payments have been made directly to the Grand Haven, MI branch of Flagstar as the account to transfer my retirement checks has not been completed due to lack of receiving any statements in the mail. I have written checks to Flagstar for these payments. It was originally arranged that my payments would automatically be made from my account. This has not happened due to lack of Flagstart communication. I have, however, made all payments and as of this date, I'm not in arrears and have never been.)

I have just received a letter from Flagstar Bank telling me that my application for a loan from them has been denied. (I have not applied for a loan.) Information was received from TransUnion regarding my credit report. I have sent a request for my report from TransUnion and am filing a complaint against Flagstar. I have no knowledge of what this is all about but in the mortgage communities of today's economy, it has frightened me and caused extreme stress.

I have had financial expenses different and greater than explained to me by both the broker who set up the new mortgage and by Flagstar employees at the local branch. I have not received nor been kept current of what is transpiring and this is negatively impacting my credit report and score. I have no idea what the consequences to me may be. I am a single retired teacher and fear for my financial status and keeping my home as well as the continuing negative impact on my credit report with erroneous information and the impact on my health as a result of fraudulent assaults due to the Certigy theft. This all has resulted in a need for medication for high blood pressure and medication for severe depression and monthly visits with a psychiatrist who counsels me and write my prescription. (Again, added expenses due to heavy co-pays.) I need help desperately and have no one available to assist me.

My son was preparing to buy a home that was in foreclosure and was on a time frame. We went through Flagstar and the Underwriters there were very unprofessional, not returning call, not setting priorities. Asking for conditions (that were met) and then turning around and asking for something else. Promised he would close on Monday no. Promised closing on Tuesday nothing.

Promised closing on Wednesday more run around. The sellers were having investors come in today to pay the redemption fee. Now the Sellers are still willing to sell to him as long as he goes through Capital One (who already has given him a tentative closing cost amount) yet Flagstar could not do that and cost him the deal! What Flagstar failed to do, the Sellers and another mortgage company can do. I want Flagstar rated poorly. I would not recommend anyone to get there mortgage through Flagstar.

Flagstar increased my escrow payment in my July payment without my awareness. I was only advised of a concern regarding our flood insurance which we were told was due to a rezoning of our property. We were told by our insurance company that we were grandfathered in and thus satisfactorily covered. However Flagstar would not recognize this. Subsequently, I had to work with our insurance company to rework a more costly insurance policy in addition to obtaining a $350 flood elevation certificate to prove that we were above the flood elevation. While this was in process, Flagstar bought their own policy and added $309 to my escrow total. I did not intend to pay this until the flood insurance issue was entirely resolved (at the time I was still told my policy was grandfathered).

Despite my insurance company being in constant contact with Flagstar insurance, their collection agency starting contacting us daily in August. I told them that the matter was being worked on but they said they did not care and did not talk to other departments in Flagstar. After 3 weeks of daily harassment, I contacted customer service to have them deal with collections. They also established it was out of their hands and was against their policy. As long as I did not make my mortgage payments in the total amount now billed that adjusted escrow payments higher, then they were following policy. This includes reporting it to credit bureaus.

I have finally (after two attempts on my part) obtained a copy of Flagstars escrow reassessment and it included inaccurate and inflated 2009 tax assessments. It took me about 5 minutes to pull my records and identify this. I called Flagstar Escrow immediately, received busy for 10 minutes and then put on hold for 30 minutes before getting an agent.

We now have a matter where their assessment was incorrect and their collections matter was/is unfounded. Bottomline, discussions on the matter with escrow and customer service all result in the same story: the departments do not talk to each other. They do not have a single consumer representative that understands everything about the account and issue and they do not have a process to flag my account so that collections is not triggered while such matters are resolved. The matter could have been dealt with amicably and with much less resources if a customer service rep had contacted me in the beginning to discuss my account, versus my account going straight to collections.

I'm a realtor, have had an offer since Feb., way more time than necessary to act. They have asked for paperwork that was sent but they can't keep track of, and have now said they won't do anything with the house but go to foreclosure.

This is not very professional as I have a buyer. They would rather lose more time and money which cost taxpayers than to finish the short sale. I contacted Lee *** and was transferred to a Jeanette ****. I got a message she would return calls in 24 to 48 hrs. That was 9-16-2010 and so far there's been no response. I called again on the 27th and no response. I have contacted them on prior homes that have sat for almost two years after sheriff sale and was told not to hold my breath. They have no idea about anything and said it was up to the government as they get their money.

Are we not glad this is our tax dollars at work? This bank needs to be taken over by people that will not take eight months to respond and then say they wash their hands. As a realtor, it is very frustrating to wait and be able to have your client wait this long for nothing. They should do all they can to make this happen and keep this economy moving, not sit on it. I have sent out messages to all I know to try and avoid this bank as they seem to prefer to just let the inventory sit and blame the government.

Our journey began over 6 months ago when folks came to Auto Alliance in Flat Rock, MI to help consolidate your bills. Well, we were taken for about $1,500, to never be helped by them. We currently have gone to the attorney general and a lawyer is working on this to recoup our loss. We then had no choice but to reaffirm our mortgage and made adjusted payments with a third party. Flag Star hired Sterling, I believe their name was. They had no problems accepting our payments that we were aware of.

Well, we decided we had over $20,000 in debt and claimed bankruptcy in which our lawyer never stated to us this could lose our house! all of sudden the letters we were receiving from Flag Star and Trott and Trott ceased and we find out our house went to foreclosure in January. However we spoke to many many representatives at Trott and Trott who stated they didn't see why we were being foreclosed on?

We called many many people at Flagstar. We have all names, dates and time these conversations took place and always it was everything is ok. Things are moving along, this could take 6 months and they would not accept any payments? Well, next we know Flagstar states they approved us for modification and than we get letter on our door that Fannie Mae didn't qualify us and to call the Realtor! Folks google your address. Come to find out our house was sold for $160K at auction on 2-9-10! Flagstar was lying to us all along.

Do not believe these liars! Turns out you are discriminated against once your file bankruptcy! So be cautious. Well, we had our court date and trot and trot was there and he encouraged us to fight this as we should of not been foreclosed on! You know what, we are beyond stressed out and we may fight after we find a new home if we have the strength but there is a higher power that has pulled us out of this mess and I just stress to everyone out there if you don't get it in writing, they are stringing you along. They are like vultures swarming waiting to pick at your dead bones!

Economically, we are ruined physical and mental damage undischarge-able. A marriage of 27 years has suffered but hopefully we can mend. No thanks to all the government officials. I emailed senators congressman who did nothing! Where is our stimulus money? The courtrooms are packed with those being evicted from their homes. They are hiding/sugar coating what is really going on in the real world of us Americans! Anyone want to join us for a class action suit against Flagstar and others let me know! We never chose Flagstar to be our bank and we never would. Don't recommend anyone else either! National City now PNC has served us well so far. We can't wait to move out of Michigan.

I'm getting harassment phone calls each month about monthly payments! They keep asking when am I going to make my payment and if I had mailed out the check already. They knew that I only make online payment! My husband and I both received many calls each month! I already told them to stop calling me and my husband but they continued to ignore my request! This month, the Flagstar Bank called my work and left a message with my boss to call them back!

When I came from lunch, my boss gave me the message. I was so upset because I don't want my boss to know about my business, now she does! I called Flagstar Bank again and complained about them having no right to call me at work! I told the representatives to remove my work number and stop harassing me at work! I also told the representative that I'm going to file a complaint about them! I don't know if they'll stop harassing me! Please help me. My husband and I are scared to pick up Flagstar Bank each time! We need this kind of harassment to stop so we can get on with our lives! I'm so embarrassed at work! All my co-workers knew about my business now!

I applied for the government's 'loan modification' program. Four months later, I got a letter stating that I have been approved to participate in the loan modification process. Flagstar farmed out my loan modification to a 3rd party. I submitted all my required documentation in a timely manner, including my 1st trial payment! I submitted my 2nd and 3rd trial payment as requested by the 3rd party.

The problem is the 3rd party never sent my 1st trial payment to Flagstar, therefore, I was considered delinquent and breach of contract. I tried explaining that I met my obligations and how could I be penalized for a 3rd party that Flagstar assigned to my case! They said it was because I signed the contract not the 3rd party. Truly a nightmare! My file was submitted for foreclosure to a California Attorney. I had to come up with $22,000 to keep my home.

I told Flagstar that I did not have that kind of money and asked if there was an alternative. Well, how kind of them. They drew up a new contract which included the arrears plus all their fees. If I wanted to keep my home, my payment would now be 2 - 3 hundred more than what I originally started with! Now I am looking at retirement and can't even fathom the idea that I will lose my home because I cannot make a $3,000.00 payment with retirement!

Like everyone else, if I had the monies, I would not be asking for a loan modification. I am the sole provider for my family and now receive base pay which is not enough for what we need. I think Flagstar has a very bad rapport with its clients and are willing to take the monies the government gives them for the loan modifications but are not willing to help the home owners. I will never recommend Flagstar to anyone!

Furthermore,that i had fees incurring (legal) that i have to pay for. they then offered a modification to me...well obivously i came up with the money but havent gotten a CS rep to speak with me since. cleared saving, went delinquent on other things beucase of all the monies i had to pay out to these people.

I am a beneficiary of my father's trust in which we have a home being sold. We recieved a letter dated May 26, 2010 from Christopher Gamlin, Flagstar stating the buyer's loan request had been denied BUT if we decreased the sale price by a set dollar amount, the buyer's "...loan can be re-submitted to underwriting for an expedient determination, due to the majpority of prior underwriting conditions being currently satisfied, including the appraisal." My family agreed in writing to the decrease sale price with Flagstar on May 27, 2010.

Since June 1st, we (my real estate agent and the title companies) have recieved nothing but complete run around from Flagstar representatives Jane E. Montgomery and Christopher Gamlin. We have had multiple requests to resubmit documentation that was already submitted and noted as recieved, unwillingness to provide completion dates to us so that arrangements with our attorney can be arranged, etc. After re-submissions were complete on June 9, 2010 there was yet another repeat request which was confirmed complete by Chris Gamlin on June 15, 2010 and communication that the loan application was at Underwriting.

Two full business days later, we still have no final determination and our contract is set to expire at midnight on 6/18/2010 (NOTE: this is about the 3rd time we have extended this contract due to delays with Flagstar.) We need either 1.) immediate confirmation that the buyer is approved or 2.) a new proposal for a contract extension date before June 30, 2010 that Flagstar will actually meet or (3.)just admit that the buyer will NOT be approved (nor ever will) and let my family move on! I can submit documentation to support the claims above as needed.

My wife lost her job for a couple of weeks so we were keeping our checking account pretty close to the edge but still surviving. All in one week our account started showing charges coming out of our account from gas stations and other little stores. Needless to say the chain effect happened and one charge led to another and all of the overdraft charges that we were being charged kept building up. We put a hold on our account to dispute these charges and Flagstar never stopped our account, the charges just kept going up everyday. Also, after waiting for 3 weeks to receive news of our dispute, we finally got an informal letter in the mail telling us that they were denying our dispute and that they were going to keep the overdraft charges and do nothing to help the situation. My wife has another job now but our account has been negative since.

Flagstar is horrible. I went through a broker and the broker chose Flagstar. They approved the application, and just days before closing they came up with the fact that there aren't enough comparables in the appraisal and they cannot approve the PMI that I would require with 10% down. Do not go through them. They assigned my appraisal to LSI, and then LSI told me they have no idea what Flagstar wants. That's why the appraisers do what they feel is right, and if Flagstar doesn't like it, then they should submit an appeal.

All in all, you will be the one that will be charged, and have to sit there and not be able to do anything about it. Never, never Flagstar. Just do a Google search on Consumer Complaints if you don't believe my story. I'm not up on the entire loan lingo but this is definitely not how things should end up for the buyer. One can only appreciate the disappointment when they go through it themselves.

2 years ago, I became unemployed and during that time I became disabled which took a while for my disability to come through. I did at one time receive help from Flagstar to make half payments on my house and then that stopped. They would not work with me and they had an auction right from underneath me without telling me. Auction to sell was held on January 28th, 2010 and I moved out on January 16th, 2010. This has been a nightmare. I received a letter April 13, 2010 asking me to change my insurance companies on the house. What a joke and I know there has been other complaints. Look them up. This has caused an economic and emotional damage because of having to move in with my mother.

I have been reading these horror stories as I was having the same issue with Flagstar since 8/2009. They gave me the runaround as well. They told me It would first take 60 days, then they said 90 days and finally they told me it could take over a year. I found the website below and called them on 3/23/2010. Flagstar in turn called me back on 3/24/2010 changing their tune and telling me how I qualify for so many modifications. They were as sweet as pie! I received my loan modification documents today 3/29/2010. Call the number below (888)297-8685. They helped me tremendously.

You've done all your homework, explored workout options, talked to a housing counselor and tried to talk to your lender. But, the lender won't work with you. What do you do now?

Your lender has to follow FHA servicing guidelines and regulations for FHA-insured loans. If your lender is not cooperative, contact FHA's National Servicing Center toll free at (888) 297-8685, or via email. Whether by phone or email, be prepared to provide the full name(s) of all persons listed on the mortgage loan and the full address of the property including city, state and zip. We may be able to help you more quickly if you can also provide your 13-digit FHA case number from the loan settlement statement.

First, visit the VA Foreclosure Alternatives page. If you need assistance or have additional questions, talk to a Loan Service Representative.

If you have a conventional loan, first talk to a HUD-approved housing counselor at (800) 569-4287. They may be able to help you with your lender. You can also contact HOPE NOW or call the Homeowners Hope Hotline at (888) 995-HOPE to ask for assistance in working with your lender.

My husband and I both have full-time jobs, he works out of the home and I have a home daycare business. In February 2009, I lost 3 of my kids because one of their parents lost their jobs because of the economy. I was able to keep up with all our bills for a few months, but in June, things started getting bad. I couldn't find any kids to replace the ones I lost, things started falling apart at home, and of course needed to be fixed right away (water heater, broken window, vehicle repairs and more). In July I couldn't make the payment on time, so I sent a partial and called them to let them know that I would send the rest in two weeks when I got paid.

It was all "okay" and I would have to pay the late charges. Fine. I sent them the money. They cashed the first check, held on to the second one. I called and asked why they didn't cash it and was told by yet another person (never the same one) that I couldn't send half payments. They only accept full payments and that they would be sending the money back? I asked them why and was told that that was their policy. So, of course I asked to talk to someone else and they said the same thing. I also was getting calls all the time because I was "late" with my payments and they couldn't "find" any records of receiving even the half payments, for which they had even cashed one of the checks.

I told them I got letters from them saying they got the checks and everything! From then on it all went downhill. They constantly harassed me and told me I needed to do one thing, then someone else would call the next day and say something different, and I would tell them that I had just talked to so-and-so the day before and they told me something different. Well, of course the first person was wrong.

I asked many times to talk to someone that knew what was going on and actually knew their "job", but of course they were always the right person to talk to. Then I was told to talk to Loss Mitigation, they were just as bad. After I was told to call them, I did. They asked for a bunch of paperwork to be sent or faxed, I faxed it. Then I didn't hear anything for a while, so I called and asked to talk to someone from that department. They told me it could take up to 90 days for them to get to help me! I got farther and farther behind in my payments. I finally had $4000.00 saved aside (which they told me I had to send $4100 in and I would be fine and they wouldn't start foreclosure) was all set to send in what they told me. I got a call from my personal bank on a Sunday morning. We were not home, so my daughter took the message. I got home and she told me they had called.

I thought I'll call them on Monday and see what they want. But then I thought some more about it and called them a few hours later. They had some bad news. They asked me if I had purchased plane tickets for Aruba and booked a hotel there; plus a few other plane tickets and hotels. I told them I did not. There was also some other charges on my account that we didn't make. I was then told that it was now a fraud case and that I couldn't do anything until these charges actually came through. For a month I was back and forth every day with the bank and also going in to sign papers to press charges and get our money back.

Needless to say, we barely got half back. The rest of it they can't trace! I immediately called Flagstar when this happened and told them not to cash the check I had sent them for $4100. Of course they didn't listen and "tried" to cash it, not once but twice! Then they charged me NSF charges from them and I got them from my bank, which my bank later dismissed because they had been notified about the check and said they would put a hold on it and not let it come through. Since then we have not heard from Flagstar and no one returns my calls. I received a letter from a lawyer in our area saying that I had 30 days to come up with the full loan of our house!

They wouldn't take my money these last months and now want $180,0000 to pay off the loan. Where do they think I can come up with that? These people are not nice people to work with. They make a lot of promises and say things to make you feel like they are going to help you, when in reality they are not. I am now dealing with a debt company and they are trying to help us to stop from losing our home. Hopefully, someone else reads this before they go to Flagstar Bank for a loan!

I had recently gone through divorce and was having a tough time getting through it financially, although let me say that I was not late on any of my home payments. Out of the blue, I was contacted by a Flagstar Bank representative (my home was currently financed by them) offering a fast streamline refinance without any appraisal so on and so forth. I was promise a rate of 5%. Long story short, after providing them information they asked for numerous times, finding out after the fact they didn't need it, finding out they lost the title to my manufactured home during the original loan process, hours on the phone, unanswered phone messages and emails, promises of call backs, and two formal complaints to their complaint department; ten months later, one day before closing I was told they couldn't give me the rate promised and the rate I was now getting wouldn't make the process worthwhile. I am totally disgusted and hate the fact that I have to send them a check every month for the next 27 years. I have never had service like this from any company. This resulted to hours of wasted time, lost money, hours on the phone and complete aggravation.

I was Divorced in dec 2008, the court ordered all payments to flagstar bank be stopped and the temporary order requireing my x wife to pay 1/2 was dropped. since then i have been in constant contact with Lisa of flagsdtar bank .They told me they could do a modification, and i told them at the time, my x wife would not sign if she was required to do so. Even so for 8 months i gave them all the information they requested and kept in contact. Flagstar finally said (( after 8 months )) my x wifes name would be required, and i had told them repeatedly she won't sign anything.

So now in Dec 2009 Lisa said she spoke with my x wife ,( with whom refuses any contact by phone , mail or personal contact with me } my x wife said she would consider signing, and lisa said i needed to take out home owner insurance for her to complete the package to send to my x wife. So i got the new home owners Policy. Never to hear nor will they return my phone calls to let me know IF they sent the modifciation package to my x wife or NOT. I am told they never sent it.

My x wife was delcared in default by the clerk of courts for not answering the original summons. I answered and did all i possibly could to work with flagstar. They are very misleading and have extremely poor skills as to working with people. I can't believe there is not some way to get my x wifes name off the mortgage and refi. but they say NO.they are decietful and untrust worthy when it comes to working with them. So now foreclosure looms very quickly in the next few weeks. I can't affoed to keep paying rent so i will end up liveing with my daughter in Ohio.

't know a whole lot about it but asked me to do some leg work and call back in a week. I did the leg work called him back and he said I am sorry we can't do anything for you. OK WHY his answer was I am not sure. Are you kidding me I have been working in a customer service based environment for several years. His answer was "Goodluck".

On 08/11 I received the devastating news my job was going to Mexico. With this info I contacted Flagstar 08/12 stated I am current with August but September will be another story. I recently contacted Flagstar 09/15 to tell them I cannot make Sept full payment that I was trying to make partial payment over phone and they will not except partial payment. I am pretty sure something is better than nothing. I then asked about all the all the correspondents that I heard zero about. My answer was they only had ONE documentation of problems with my financial status 08/12 and it would take 90 days for an answer and if I could make my payment by 09/30 my credit would not be affected. Well, well, well, I received a letter on 09/16 that my mortgage had been sold to Nationstar as of 09/30. What happened to my documentation? In my current research on Nationstar this company is 10X worse than Flagstar. I do not want to loose my home. I just need a little help. I unfortunelty live in the highest unemployment rate in the state. What's next?

I am a 69 year old widow. I worked for 35 years as a legal secretary/paralegal. Since 2003, I have had lung cancer, breast cancer (x3) and bladder cancer. I have just been diagnosed with cancer again - a metastasis from either lung or breast cancer. Until August 2009, all my house payments were made on time. However, I have now exhausted my retirement funds and most of my savings. I have enough savings to bury me. I have tried to work with Flagstar Bank since October 2008. They continually request that I send them tax returns, proof of income, etc. I have done so two times. They are asking for that information again. I refuse to send it again. They tell me they don't have a program to fit me into, but that, yes, they've received all my documentation. Their computer calls me when they are not open or available asking me to call back immediately. Of course, when I do, sometimes within 5 minutes of their call, the office is closed.

I spent a month in the hospital with a blocked bowel, just from the stress. I have a new diagnosis of cancer and I believe that the stress of dealing with Flagstar is causing my immune system to be unable to fight the cancer. I've lost weight, my hair is coming out, I'm afraid of losing my home which adds to the stress I'm under. I want to live and I will not continue paying half my income to Flagstar when I have these kinds of medical situations and am eligible for modification. My mortgage is interest only which prevents me from realizing any lowering of principle. It is very very expensive to be sick in America.

In July I found out Flagstar made two property tax payments of over $1500 a piece (total $3,155.78) towards someone else's property out of our escrow account. I found this out when we received our escrow analysis and was informed that our escrow account was deficient and our monthly mortgage payments. When I called the woman on the phone admitted they made the payments, that it was their fault and they scanned in the other owner's propert tax information with our information. I have his apn number and saw on his account when the payments where made from our escrow account. Over a month later, they still have not resolved this issue and are expecting me to make the overstated monthly payment for September. This is ridiculous- not only due they owe me a refund on the surplus that should have been in our escrow account, but they are trying to get over $350 a month extra on their questionable mistake. Now I also have to worry about filing amended tax returns for federal and state because of the overstated property taxes paid on my 2008 1099.

Flagstar is requiring that I have an home insurance policy that is 20% of my home appraisal value. I have on numerous occassions provided them with evidence that my HOA has an inside/out policy which more than covers for their insurance needs.yet they still require me to purchase additional insurance. Most banks have accepted the HOA insurance policy as sufficient but not Flagstar. And they never provide any perspective of why the HOA inside out policy is insufficient. The ask for inside coverage and HOA states that they cover yet they still make me purchase additional insurance. I know I shouldn't have refinanced with Flagstar. Poor customer service, poor response time and just plain poor overall reputation. I will never do business with Flagstar again.

We were contacted by our mortgage company, Flagstar about refinancing after we had made a few late payments. We started the refi process about 6 weeks ago. We were constantly told we were going to get 5.5% which is a much lower rate than we currently have. We were also told we would be able to skip 2 months payments.

As time went by we were told the processing department was backed up. We are now getting ready to close in 2 days only to be told that rates have gone up and if we didn't like it we could wait for lower rates. The problem is that we were also told repeatedly that we did not need June's mortgage payment so we spent it. Now we feel trapped because we don't have the cash to postpone the refi. I am still waiting to see the final papers but I would not be at all surprised if there are a whole bunch of last minute fees and closing costs.

Sadly, my FHA loan, that Flagstar purchased, should never have gone through! Four days after moving into my property, I experienced two major floods from both upstairs bathrooms, and the furnace fan runs constantly. The housing inspector obviously did shoddy work. As a result, I could not make my first payment to Flagstar Bank. Since the floods and furnace were not Flagstar's responsibility, I contacted them and offered to pay extra with every mortgage payment until the missed payment was caught up. They agreed to this. For the last six months they call at least twice a month requesting full payment for the previous month. They fail to mention the extra money that I have already sent them. Flagstar put that money in a separate pot and fail to acknowlege it when they request the full payment. They continually harrass me for a payment date and prefer that I use Western Union, thus authorizing them to charge me an additional $12.95 per payment.

Every time they call or I call them, I speak to someone different. Most are condescending, threatening, and bully me to comply with their demands. They hold back on information that would allow me to be successful in navigating through Flagstar's policies. Angela is by far the worst!!! Last February, she called me and was difficult to work with because she kept bullying me. When I requested to speak with a representative whom I spoke with a few days prior to Angela's call, she told me that she would put a note in the computer that I was uncooperative. I was not uncooperative. I simply wanted to speak with Caroline because she had done an excellent job of explaining the bank's policies. Angela refused to let me speak with Caroline.

Angela told me, "I am your account manager. Caroline is someone who just answers the phone. She can't answer your questions, I can." So, I gave up and gave Angela a date to use Western Union to remove money from my checking account. I never heard from my "case manager" until last Thursday when I returned Flagstar's phone call. When Angela anwered my call, I asked her why she hadn't called me to discuss payments. She denied being my account manager, then said that she is an account manager for accounts that end up in her que. I accused her of lying to me last February to which her response was that she would note in the computer that I was being rude and uncooperative. I met her demand of a payment date for her to enter into the computer. I refused to use Western Union and said the payment would come from B of A. She said that she would note the date in the computer.

I received a call today requesting the May and June payments. I gave Delores an earful as Angela had been given a date by which the balance of the missed payment, $387, would be paid. Angela did not note the date in the computer last Thursday after she said that she would. Another obvious lie from Angela She bullied me for what she wanted, then put Flagstar back on my back to demand a payment date.

Flagstar has also charged me an appraisal fee. Angela was unclear about the amount I was charged. It was deducted from the extra funds that I have sent for the missed payment. I was informed that an appraiser came out to my property to inspect for damage and to assess if the property was lived in. I have no idea when the inspector came out. I don't know who the appraisal company is. I don't know the exact dollar amount of what I was charged. I don't know what he could possibly do to inspect for damage. Since I am being charged an appraisal fee, it seems that I should be provided with a copy of the appraiser's report. I have not received it.

Today, I asked to discuss my concerns with the manager of Loan Counseling. I was put on hold for Clarence W to be available. Then I was told that he was available, but was put through to his voicemail. I left a stern message requesting a return call, but did not receive one. I know that my credit is ruined. They have told me about their monthly reports that I am in default. I don't understand how they can do this when they have agreed to accept my inflated payments to make up for the missed payment.

My Mother and Step-father are disabled and senior citizens. I'm just finding out now that my parents are not making it and could possibly lose thier home. They took out a second morgage because they were told that was the only way for them to make it. (financial) come to find out...It was not the case..Please help. Thank you for your help in this matter.

did cosing with this company on our new home. we made first playment on our home for march of 2009 to them on 02/26/2009 and they sold our moe=rtgage to flagstar bank. as of 02/28/2009 they cashed the check never fowarded the money to flagstar that they recieved for the morgtage. now we get a bill from flagstar for the march bill and we call the realtor, the lawyer, who didi the closing the guys who were involved with the closing and the company itself and no one is giving us a response. the bankers apparently went out of business and we cant get any answers as to where our money went or how the situation is going to be rectafied

flagstar says that they will not accept the proof from us that we made the payment to knightbridge as we were told to do because they want to know what happened to the money if it was ever transfered to there account but we cant get anyone to answer that question for us

The payment is due Feb 16 and I have spokent to the company many times regarding this issue and they haven't been able to grant me the stay. I have never been late on my payments and have excellent credit. I told them that I cannot afford the increase because it is too much. But they don't care and have told me that they will not take partial payments since i offered to pay the regular amount i pay until they fix it.

I cannot afford an extra $300 especially when it is not my mistake. I am a regular paying costumer and they have no complaints against me. It is not fair for me to have to pay this much money for their mistake.

They mistakenly are charging me twice for property taxes on our mortgage that has an escrow account. They have two parcel numbers I don't know why but it has taken them since December to figure out the problem. Meanwhile my mortgage increased by 66% which I cannot pay, I have urged them to figure out their mistake so that my mortgage amount gets corrected but they are not willing to do anything they tell me that I might have to pay the extra amount charged and that I will probably get a credit or something.

THat is not good enough for me because I am on a tight budget and cannot afford the extra money they are charging me. Every time I call the reps are rude and sarcastic, one of them when I told her that I might loose my house to foreclosure if I could not afford their mistakes told me: foreclosures happen. This is the worse costumer service I have ever had with mortgage companies, even Countrywide is way better.

Right now they want me to pay over $400 more each month to make up for the shortgage (which they have misscalculated). They are rude everytime I speak to them

Aggregate Escrow- I received a letter stating that per mortgage agreement my escorw balance on my loan was below 1/6 of my total disbursements for the year. For 1) I do not have an escrow account 2) This came about because I am behind in my property tax 3) I am current on my house payment and I am not in forclosure. They then state that beginning March 2009 my monthly payment will increase by $700 a month making my payment $2788. Or pay my escrow shortage of $5915 in one lump sum. I have been trying to contact the escrow department since I've received this letter but my phone dies out each time because I am on hold for more then an hour each time I call.

I am not in foreclosure but I will be soon because I cannot pay an extra $700 a month. I have never had an escrow acct. I pay intest only. Can they do this to me. I am late paying my property taxes for last year only. I usually pay them after I get my income tax return. They are including this year (2009) property taxes also into this so call escrow acct. Can they do this?

I will lose my home by the end of this year because I am not able to pay an extra $700 a month. I am on a fixed income; SSDI, Disability Retirement, Workers Comp income. I get $3100 a month. $2100 goes straight to the mortgage and the rest to utilities and car payment. If I cannot speak to anyone at Flagstar to correct this I don't plan on giving them money starting in March 2009 if I am going to lose my home.

This bank used their insider knowledge of my elderly, mentally impaired mother's finances to induce her to cash out CDs & buy investment services sold in their lobby by an independent company. That young man was so nice, my mother said. He ripped her off for $1,500 in fees & tied up $25,000 of her savings earning a lousy return. It took multiple complaint letters & consult with expensive lawyer to get her money back. This bank is predatory & unethical, takes advantage of elderly, impaired customers.

Complaint to Michigan bank regulators got minimal response from business-friendly, consumer-unfriendly administrators.

I am a real estate sales agent in the midwest. As most people realize, real estate sales have been very poor this year. As a result, I have gotten behind on my mortgage payment. I tried to work with Flagstar and I was told they could not help me with a payment plan or loan modification 'because I don't make enough money' AND the only think they could help with with was a SHORT SALE They are not at all helpful and I don't know where to go from here.

Well, I can't make the payment so I guess they will foreclose. I thought a program was in place to help in situations such as this. I don't understand...l

we bought a house this bank charged 7% interest when the interest rate to buy homes was not this expensive this has made the payment 2700.00 monthly

Dear Consumer Affairs,( The payment I sent to Flagstar Bank, that they said they had never received, ACTUALLY SHOWED UP ON MY EQUIFAX CREDIT REPORT AS LAST PAYMENT RECEIVED).

I have been trying to fight Flagstar Bank for a while now. I sent my Payment to Flagstar Bank and they claimed they never received it, but it showed up on my credit report as last payment received.
Simply put, with the approval of the of the default manager Supervisor, ( I have his name and all his contact information) he gave me permission to send in my payment late, and even waived the late fees because he understood that we were moving from so far away and had incurred large moving expenses. He also gave me permission to send in additional payments later, to catch up with my mortgage.

Any way I sent off the first payment,(which was still within the the time frame of the 3 months) thinking that all was well, to my surprise, several weeks later I received a letter from a law firm( I have their contact info), stating that I was going into pre-closure because I did not send in our payment as agreed. I immediately got on the phone with (the default manager supervisor Mr. xxx) and told him I did send off the payment, and in fact, I have the registered returned receipt from the United States Post Office and had the returned receipt with the signature stamp of one of their employees on it.

He told me to fax over a copy of the receipt, and I did. I waited several DAYS TO GIVE HIM CHANCE TO ACCUTUALLY LOCATE MY PAYMENT, BUT I DIDNT HEARD FROM HIM, so I decided to give him a call. He said he had never received the fax, but I told him I did send it, and my facsimile transcript is also saying fax sent OK.( I have a copy of the facsimile transcript sent to his contact number on his business card).

I then waited a couple more days and did not hear from him; I then began to get a little nervous and decided to go directly to the bank to hand deliver the registered returned receipt. I arrived at the bank and they call Mr. xxx on the phone and I spoke to him and told him I had the proof, he said okay I will be right down, well he himself did not actually come down as he said, but sent someone else in place, to get my proof. Well, I felt a lot better knowing the proof was in the banks possession and that there would be no way he could say that he didn't get the proof this time; all the security cameras in the bank would certainly prove that I was In the bank, and did hand over a envelope. Any way I never heard from him again. I then figured MY case must have been too far along, and that it was out of Mr. Xxx hands.

I then tried to work with the law firm, and told them of my proof; they said that there was nothing that they could do at this point, unless I had all the monies owed. Now I know my case was too far along to stop it. My wife then decided to call the post office and spoke to a supervisor (I have all his contact and Id info) to indeed verify that the letter was sent to Flagstar and that it was signed by (Flagstar employee), and it was; then she even called Western Union Money Order, (the manner in which I sent off my payment), and they verified the money orders were purchased, but were not claimed (not cashed in).

I let the money orders stay out unclaimed for 2 and a half months just hoping that Flagstar would locate my payment and credit it to my account (the purpose for this length of time, was, I felt, if I would have claimed back the money orders right away to resend to them, then I figured Flagstar would have then said, they tried to cashed them, however Mr. W, had claimed them back. I did not want to take this chance, then it would have looked like I was trying to pretend to send the money, then to reclaim it back; so I took my chances with letting the money orders stay unclaimed for a while). I also have the receipts and copies of the REFUND CHECKS sent back to me from Western Union, in the amount of $1,401.59 ( the amount of my payment). The date on the receipts and checks are 04/12/2004 that proves that it was indeed two and a half months before I was refunded my money back.

I certainly cannot give you all the details in this email; however, I have information documented, with conversations, times, dates and descriptions of this whole ordeal.
I wrote numerous letters, called numerous amounts of people, but to no avail. THEN IN JANUARY OF 2006, I THOUGHT I STRUCK GOLD. I RECEIVED MY CREDIT REPORT, AND ON THE REPORT, THERE WAS SITTING THE PAYMENT FLAGSTAR SAID THAT THEY HAD NEVER RECEIVED, BUT WAS MARKED DOWN, AS LAST PAYMENT RECEIVED. I knew for sure this would prove my case. I contacted a gentleman in Rahway New Jersey (where I had moved from) who is also the National Business Advisor, to see if he could help. Well this took some time but when he contacted Flagstar, they were uncooperative with him also. Therefore, I decide that maybe there is nothing I could do. Earlier this year I found out about the office Of Thrift Supervision and I sent all my documentation's so that they could forward this new proof To Flagstar. Again, to no avail, they said that they cannot pass a decision and suggested that I contact my personal attorney.

The only problem there was that I had been contacting attorneys through out this whole ordeal and I would tell them a little about my case, they would then say, that at this point, there was not anything they could do, unless I now had they total amount that I had owed. I simply did not have $8,000.00 at one time to pay; as it was, I let the $1,401.59. stay out there two months unclaimed, to give Flag Star a chance to locate my payment and credited to my account. What was the most disturbing thing about all this; In Flagstar response letter to the Office of Thrift Supervision, they blatantly said we cannot exactly say what happened, PERHAPS WE MISPLACED THE MONEY ORDERS OR PERHAPS THEY WERE NOT INCLUDED IN THE LETTER. Then they had the audacity to say, it is unfortunate that Mr. W did not take immediate action when it was determined that the payment had not been made; knowing good and well that I tried to resolve this situation with them from the very beginning.

Also I have a letter from Flagstar Bank with Proof that they were working with me, and even as far as February 27, 2004, which stated, for me to contact their office immediately to inform them of the date they could expect my payment,( my payment was already in their possession 17 days) and if I was experiencing any unusual problems to notify them immediately, AND I DID; she put me on hold, and when she came back to the phone she said I would now have to contact their attorneys, however, this letter had already been sent to me. In addition, I have the copy of the registered return receipt, that is stamped and dated, and again, that proved they had my payment in their possession 17 days before even sending me out this letter.

Currently holding 45 minutes for a Customer Service rep. so far. Attempting to pay down to zero, a HELOC for months. Borrowers are required to mail in their pay off but are not allotted sufficient time to recieve the required paperwork and return payment before additional interest is incurred. This practice ensures that you will incur late fees and additional intrest if you attmept to pay off your loan this way. I've gone around with them on this for 4 months. As I type this I've a .03 (yes that's three cents) balance as a result of their either incompentence or greed, I'm not sure at this point but I suspect the later. My only option is to drive to one of their locations to pay them their .03. I've had many homes and mortgages... I'm frustrated, annoyed, and angry. I will stipulate that any future lenders that I do do business wit, not sell my loan to Flagstar if I can.

Applied for work out plan with Flagstar as I lost my job and started a new job that wasnt' paying as much. Applied in July and sent in all necessary paperwork. NOT ONE person called me regarding my file. Called all through August and it had not been assigned to anyone yet. I was already behind in payments and now they hired attorneys to proceed with forclosure. Called TODAY SEPT 11 and they said the file was just assigned to someone 2 weeks ago and they have not yet had a chance to get to it, meanwhile they are trying to forclose on my home after my applying for assistance. SOmeone seriouisly dropped the ball and I wonder how many other people are being screwed by this company!

Now I am stuck with attorneys fees as they are claiming they did not receive all of the paperwork (I saved everything I faxed) and are trying to take my home. Am also applying for HEMAP since I live in PA...

We had our mortgage with Flagstarr and when I called them sos they set us up with the foreclosure dept. IN a program called Loss Mitagation . Well we did WE LOSS. They couldn't help us and suggested we sell the home . Like that was gonna happen right away. We ended up losing the home. We should have never been approved for this mortgage in the first place.

We have to move to a apartment and I also ended up filing bk.

On January 2008, I received a phone call from Flagstar Bank regarding my mortgage account. I was told that account was late in payment. I explained to the representative that the payments are made semi-monthly according to my payroll schedule and I have been using this method since May 2007. The account is paid up until March 2008. I then received a notice in the mail that the account was late and that I would be charged a $65.72 fee. I spoke to a representative by the name of Laurie on January 22, 2008 regarding the account. She was very rude and sarcastic and stated that they do not accept half payments and the funds sit in a limbo account although there is an account number on the payment instead of returning the payment to sender since according to the representative they do not accept partial payments. She then stated that one of the partial payments made in October 2007 was applied to the principal instead of the mortgage and because it had been more then 60 days they will not apply the payment properly. I then asked to speak to a manager and said that I would have to leave a voicemail and someone would get back to me. There was no notification or late charges for the month of November 2007 or December 2007 so I can not understand why now the payment was applied to principal and not to the mortgage. I also find it difficult to understand that if Flagstar Bank does not accept partial payments because they don't know were to apply it, why do they cash the payment and hold on to the funds without notifying the customer? Flagstar contradicts the policies they claim to have and have poor customer service to add to there poor banking.

I was charged a late fee of $65.72, my account is now showing as late or delinquent and I am forced to make an additional $870.00 payment.

My son and I put in an offer for the home we are in now. The owner balked over some repairs that needed to be done giving me a chance to mull over what we were about to get into. After seeing that the mortgage payment was going to be more than the rent we were paying and we were going to have other payments we were not used to I felt we needed to go back to the drawing board to look for a cheaper home. They were out there and there were some nice ones.

I kept telling the loan officer our payment had to stay around $500 and she knew I was not thrilled with the prospect of getting into a home I could not afford. The agent for C21 who was my agent said that if I backed out that the owners could and probably would sue me. The loan processor told me to go ahead with the loan and then after a year put it back up for sale. Just a little over a month ago I contacted the real estate agent and he didn't think he could sell it for us. So here we are stuck in a home we canot afford. It is either pay the loan payment or the Electric Bill which runs $200-$300 a month.

I am on Social Security and my son is on Disability. One more thing. with the insurance taking my premium out of my check this year I will be getting a SS check for less than it was last year. I really feel we were railroaded into a loan that we should have never been approved for.


We are currently behind in payments and in foreclosure. Our good credit is down the tubes. We filed paperwork with the bank with their loss mitagation dept but they have not gotten with us with any program except for us to let them know when we can bring the payments up to date. Hud tells me there is a program that they have to put missed payments at the end of the loan but they (Flagstar) are not telling me

about this program. I have requested paperwork to see what my sons and my loan to ratio was to qualify for the loan but so far they have not sent me this paperwork. We are in limbo right now.

Flagstar stopped taking money from my account at time of bankruptcy. The loan is a home equity line of credit initiated as part of the down payment on my house. After bankruptcy was discharged, they did not reaffirm. They claimed they weren't allowed to communicate with me and said the loan was charged off. They took payments, but didn't put them against the loan. All info I requested was in error. It still is.

I deferred payment until I built up good enough credit to refinance my house and pay them off. They blocked my refinancing by ruining my credit fot non payment. Bob Kacir signed a letter admitting to Flagstar's error, but didn't remove the bad credit report. To this day, Flagstat refuses to straighten out the loan and will not reaffirm. If they had reaffirmed at the time the loan was discharged, I never would have missed a single payment. I don't understand why they won't straighten this matter out, because they would get all thier money if I could refinance. What do they have to gain? To this day, they still hold that they did the proper thing in not communicating with me or reaffirming after the bankruptcy was discharged. Jerry Dahlka explained that to me by phone on11/14/07

I can't calculate the monetary damage, but it is thousands. I have bad credit and can't refinance my house.

I am a single mother with 2 children and also care for my 74 year old mother (who I might add is suffering from bone cancer). Every penny in my life is accounted for. Thanks to Flagstar and thier wonderful customer service I am unable to pay for my son's lunchs or buy sufficient grocheries. Thanks Flagstar...for NOTHING!

I had a mortgage loan with Flagstar Bank. Included with the mortgage is an escrow account for which they are responsible for paying my property tax and insurance. The company paid only a portion of my 2005 tax amount (school tax only) in 12/05 and it was returned to them in 01/06. I brought to their attention that they paid the amount and it was not enough. The tax bill was $3,121.49. They said that they would handle it.

After several bad conversations with them, the tax amount was finally paid in 09/06. By this time, the account had incurred $1,236 in penalties and interest. They paid both amounts. In 12/06, I received a letter that my loan was sold and that the $1200 was deducted out of my escrow account. Extremely frustrated, I called them back and they told me that they deducted it because I failed to notify them that the tax was due. However, I notified them by fax and by mail. They exclaimed that they did not receive either.

My argument is How did they know the school tax amount without me notifying them of this and how did they know my taxes were due at the time that they paid them. I had to fax the original fax to them and because the confirmation was illegible (although they could see the date it was sent), that they are denying the refund. I'd like my money back and if this matter is not resolved through this method, I am prepared to go to small claims court as advised by my attorney.

I've lost $1,235.98