First Horizon Home Loan

FHHL sent an appraiser and 2 weeks later, a modification packet showed up at my door. It is the real modification offer. If I sign it, my new loan begins in August. It is a better payment but not what I was hoping for. It has been over 2 years for me going back and forth with FHHL, MetLife etc.

Fist Horizon Home Loan accepted my bid on Aug. 2, 2011 for a home in Croswell, MI. While waiting for the title to clear, I had 4 extensions. The title finally cleared in the first week of Nov. My closing date is Nov. 30, 2011. A week before closing, they pulled it from my real estate agent and listed it with another. They accepted a bid from another buyer, while the sale is pending with me. They sold it to the other buyer. Now, how wrong is that? It kept going from one asset manager to another. And nobody seems to know what happened.

I purchased a foreclosure property owned by First Horizon Home Loans at a live auction. The opening bid was $99k. We got it at a $220k cash winning bid. Fully binding purchase documents were prepared and submitted to an escrow service with a subject to the bank's approval by 15 working days clause. We were notified by the original listing real estate broker after three weeks that the bank had switched the property to another asset management company and that they would be relisting it for them. The broker is G7 Realty and the agent's name is Christina ** at **.

We paid $11,000 in auction fees and entered into a fully binding purchase agreement in good faith. There is no reason for the bank to turn down a $220k sale unless it's to claim another asset value loss and pass the property off in order for yet another loss to be claimed (fraud). We would like First Horizon to acknowledge that a mistake was made and give the sale approval so we can close as soon as possible.

I had a loan with first horizon/met life. I was dealing with an andrew hynes who told me he could refinance me for a lower rate on my loan, he said i had to make a few more payments to qualify but in the end after sending him the money, my account was closed and he is not responding to my emails and when i called him he acted like he didnt know me., the money was never applied to my loan. can someone tell me what to do

My loan was transferred from First Horizon to LBPS last year. They tricked me into telling me they could get me a lower interest rate. Then they had me pay 1/2 of my payment (they said it would be after lower interest rate) for 6 months. After the 6 months, they said I don't qualify for a lower interest rate; then proceeded to tell me I had to pay double my payments for 6 months to catch up my loan and avoid foreclosure. I have finished that and now they are adding some mystery charges onto my statement; and they can't tell me what they are for. I have had nothing but problems, and have reported this story many times to BBB, consumer affairs, and the attorney general's office in 3 states. I have seen many complaints about this company online; and I really want to file a class action suit. You will notice that LBPS changed their name on July 9th, 2011 to Seterus. I am guessing it is to avoid legal action. Please email me at ** so we can get enough people together.

I contacted First Horizon/Metlife on 1/09 for a modification. With continuous calls on status, I got the same run around that it is in review waiting to be assigned. I received a message that I need to contact them within 24 hours. However, I did not get the message until after 24 hours. The gentleman I spoke to told me that my case was closed. I spoke with a third party American Assistance Bureau who ensured me they could get it modified. Friday, after thanksgiving, I was notified to contact an attorney but there was no attorney so they opened my house and went to foreclosure. I was frustrated that I look up for help for post foreclosure and see all these ads on foreclosed home when I know there are other people out there who has been scammed by third parties and lost their homes. What do we do and what is this country coming to?

I have a disabled child. With the economy, and the high cost, I notified First Horizon on asking for a loan modification. I was told that I needed to send in a package. This was the first time I asked for help. I received the package. I sent in all my financial info, and I also gave the hardship letter. My income was dwindling. I have rent money that I lost, and lost benefits, and high medical cost. I now have sent in a total of three packages. I have been told that it's at the investors, then I've been told it's not. I've been told it's open, then it's closed. They say they are missing documents, which clearly are lies. I have return receipt register on everything I sent them. I have over 15 names of people I have spoken to.

This is a scam. I've been told go late, and skip payments to get help. I will not make this worse. The goverment does not know me, or seem to care. My next step, I was told today, November,11 2010, is to fill out another package. That was funny. I am not looking to lose the home, or go bankrupt. The home was built with over $40,000 of my money, to make it better for my child in every way. The home was at $305,000, and now is at about $95,000. I owe $169,900 and a second of $44,000. No one wants to help. No one cares. You are at their mercy. I need help. I begged, and I am in need, before I lose everything.

I have low income, high debt, credit card, and medical bills that are through the roof. First Horizon is a scam artist. No one knows about your file. You talk to the most uninformed help. You are told lies, and told things that are not true. I am disabled, my son has autism. If anyone knows how we can get First Horizon please help.

I am current, so they look the other way, while I buy less food and medicine, just to get their help. This is nothing but a corporate scandal, and metropolitan life is behind it. Also, Mr. President, thank you for helping me in the American way. I feel I really do belong in the great USA. I feel as a citizen, I have really been kept protected. I will wait a bit more, then go to the news, put my son on TV, show the world all I have done to stay here, and all I do to keep the roof over my family's head. Wake up First Horizon, the ** family is coming to a local and associated press near you.

I cannot buy my medicine. I cannot get my son the real help he needs. The food bill is at a minimum. Credit cards are not being paid. I had a high credit rating that is in the tank, and my health has gone down, anxiety at a high, with blood preasure and other problems. My wife is a diabetic, which is really bad, and they want me to fill out a package, that has been done three times. America, wake up! The banks got the bail outs. We got the ** job. I am truly sick over this.

In Jan. of 2009, I lost my job. I started to have problems making my house payments. I contacted First Horizon, well, it took almost a month to get to talk to someone other than a call center person, who were clueless.

So, we work out this deal for a trial period, which I did and "qualified for a loan modification." Well, it's now 2010 and on a Monday morning, I get a letter saying my loan has been sold to IBM LPBS. Then on Friday, I get a letter from First Horizon stating that they are starting Foreclosure proceeding against me.

Now, its Oct. 2010 and I find out that the " Modification" I was given the papers were never filed for the final approval. So now, I have to go back through all the crap I went through in the last 2 years again and then this new company is foreclosing on my house and won't return any phone calls. All I get to talk to is a call center person that has no idea what is going on. In the last 2 months, I have been told that 3 different companies have my mortgage but yet, no one freaking person knows any thing. Oh and of course, I can't get another place to live because my credit is shot. Where all the help for us at?

We have attempted to get modified for two years. We have been through hell trying to stay in our home. I am disgusted by the outcome. So much to say, not enough room.

I got foreclosed on by First Horizon because I became disabled. I negotiated a short sale and all was well. Now, I receive I 1099 tax form for an $862,000 loss I have to pay taxes on. However, my loss was only for $14,000. I called up and try to get the issue resolved. It turns out they keep promising to call back but never do. I have called four times and they claimed they will call back but never do. I will probably get audited which will cause greater hassle on my health considering I have a brain injury.

I filled out a 40-page application for loan modification on July 2009 and mailed the package to FH. When I called them to follow up, they claimed that they didn't receive it and I was asked to submit another package. This time, I sent it certified only to be told four months later that First American was reviewing the paperwork and that I needed to follow up with them. I've been calling every other week consistently and there was no progress. Finally after seven months of a gruesome process, First American told me that the application was reviewed and sent back to FH and that I should contact them.

To my dismay, FH said they never received anything from FA and the document must have been lost in the mail and that I needed to re-submit a new application. Determined not to give up, I filled out a brand new application and re-submitted it to FH again following it up with consistent phone calls every other week. At one point, I was told that a few documents were missing and that I should submit those to complete my files even though I did submit the same documents with my application. I had no choice but to abide.

Meanwhile, I received a rejection letter and the reason was that FH attempted to contact me several times to request missing documents but I never got back to them. All this time, I was the one calling them, and not a single phone call from them. I asked what I needed to do to re-appeal. Their simple answer was to apply all over again. I submitted brand new lengthy paper work again. A year has passed and every time I call FH tells me that my application is still under review. This is perhaps the most unfriendly, disorganized, deceptive, and non-customer centered bank I've ever known! Not knowing what is going to happen next is my worst fear!

I have been working with my lender since February 2009 to ask them for a Loan Modification under the Home Mortgage Affordable Program that was geared by the Federal Government. After 1 year of dealing with the lender and providing information, they denied our request for the loan modification. On February 2010, I asked for assistance via helpumodify.org program to advocate and submit documents back to my lender in hopes of getting through for a loan modification, Home Mortgage Affordable Program.

On April 21, 2010, I received a express packet from my lender with a "trial period" documents and agreement. They provided us with their terms and stipulations for the 4 months trial period payments. After review, we did sign and returned all documents with our 1st trial period payment. Please be informed that we were not delinquent on the loan prior to the trial period. The trial period payments have been made and I have 1 more due on August 1, 2010.

On July 20, 2010, I made contact with my lender to ask them to advise me on the procedure of the loan modification agreement docs once I made the last trial period payment. I was then informed by the lender that I will need to resend them updated Bank Statements for 2 months & 1 month income statements. The lender told me that they will reevaluate the situation. I did tell the default resolution person that our financial situation is the same from the time we started the trial period. I was then told by the lender that if the financial situation is the same, then I am not eligible and don't qualify for the loan modification.

I asked for an explanation since I have read all the agreement items and understand that they were to work with me after the last payment. The default resolution person said that in the 4 month trial period, I was to either "increase income or decrease debt," which in my financial situation is impossible! I explained to the individual that this is not how I understand the program to be, and they should have clearly stated this is how its to be. But then I was told that this is how it is and it's my fault for not being able to pay my loan.

I know that they have had to have a specific guideline with a formula to determine our legibility for the trial period, and in review of the Freddie Mac site and bulletins provided on that site states that upon initial receipt and determination of the borrower's package, and approval for the trial period, that they will utilize the same guidelines that they followed upon the earlier for the trial period.

If First Horizon is not following the federal guidelines, they are misleading and this is predatory practices. I request your help because this is not right and the lender should not be allowed to get away with unfair practices, especially if they are held to a standard by the Federal Government for this program to help homeowners keep their homes. Today's situation with my lender has caused much stress and loss of sleep and mental anguish. I have thought of bankruptcy, which is an option, but not something I wish to do. I request your help!

From the start of my mortgage with First Horizon, I was never a month past due.Then, my payments started to be rejected. Long story short, because of attorney fees, I had to declare bankruptcy in July 2009 to save the house.

Now, they are rejecting my checks because the bill paying system (not a bank) received a request from First Horizon for electronic money transfers. However, when I called the "Loan Administration" (the department that serves loans in bankruptcy), I was told that as a loan in bankruptcy, I needed to send in a paper check.

The company is the one that requested my bill payer submit electronic checks. So I had to pay a $33 late fee, have it on their records that I fell a month behind on my payments, and then had to pay a $15 service to re-pay a payment over the phone, a payment they rejected in the first place since First Horizon "needed a paper check."

I am disabled. Any situation that increases my blood pressure severely increases the severity of my symptoms. This whole situation that put me into foreclosure was because they were rejecting my monthly payments. Now it is starting all over again. And I've already paid too much on legal and court fees to keep fighting. I have a substantial amount of equity in the house. It was a conventional loan with 20% down, 30-year fixed rate, and no second mortgages. Why do I feel as if they want to foreclose on me and pocket the equity?

We filed for home modification in January 2008 after I lost my job and my husband's sales went down by 50%. We have made well over 100,000.00 until the economy went down here in Sacramento. Last year our income was around 85,000. We have never been late on a payment until Dec. 2007. We contacted First Horizon and they sent us a modification package, which we filled out and sent in by certified mail. We never heard from them so we kept calling every few days. We are not upside down, we have been in our house for 21 years and only owe 63,000.00. It was a 15-year loan and we only owe about 3-4 more years on it. We refinanced a few years ago and did not foresee the economy going south.

In Dec. 2009, they did a 3 payment trial modification. Our payment is 2006.82 and the modification was for 1751.58. Now they say we need to send in more information and the trial has been completed, but they will not tell us what our payment is! They send us default letters and tell us we are behind over 6,34193. When we try to talk to the processor it just sends us in to his voice mail. When we talk to a loan mitigation person, they tell us to keep sending in the modification amount. We are so frustrated and afraid they are going to foreclose on us. This is our home and we want to keep it and live in it for the rest of our lives. We raised our two girls here. I am 61 years old and my husband is 53. This is just not fair what the loan companies are doing to homeowners.

In May, I had contacted my lender to try and get assistance with my mortgage as I was having some hardships and loss of income. My lender, First Horizon, told me to apply online to Hope for Homeowners. I submitted all my information and had fallen a month behind in payment at that time. On May 13th, I received a letter stating that they had received all my information and it would take 30-45 days to process. On June 10th, I received a follow-up letter stating that it was still under review and that they expect to have final details soon.

I continued to call every week to get information and finally, on August 6th, I spoke with Daine who informed me that FH does not participate in Hope for Homeowners. She explained that I needed to submit information to the FH loss mitigation department. She gave me her direct number and the fax number to send my information in. I faxed all the current information to loss mitigation on August 19th, 2009.

On August 24th, I received a letter stating that my payment made on August 10th, (which would have been July's payment because I was still a month behind) was rejected and they would no longer be accepting payments from me. When I called FH to inquire about it, I was told that that was part of the process and that they would no longer accept payment due to internal processing of the loan and to expect to have a work-out package in 45 days. I continued to call throughout the month of September to check on the status of my account and was consistently told it was under review.

On October 9th, I received a packet in the mail from First Horizon/First American stating that they would be handling the modification now. I had to re-submit all current information to them, which I did on October 19th. On Oct 21st, I had a breach of contract/notice of default taped to my door. I called FH to be told that it was no longer their account and to contact First American. I called FA and was told that the mitigation/modification period takes a long time. They expect it to be done in 30-40 days and that the foreclosure was part of the process. If I was to get an actual sell date, to call them immediately and they would put a hold on it.

I continued to try and reach Shantell **, the representative for MetLife home loans, whose number was on the foreclosure paper. On October 29th and November 4th, I received a certified letter stating that my home loan was being foreclosed and in not less than 60 days, my home would be sold and I will be forced to move. After many attempts to contact Shantell **, I finally spoke with her on November 6th.

She told me that First Horizon had initiated the foreclosure and so I needed to call them. Now, I'm right back where I started not getting any real answers. I have continued to call First American every week since October 19th. When I sent them my information, every time, I am told that it is under review and that is all they can tell me. They have had my information for 62 business days now, when they had originally said it would be 30-40 business days.

I feel like for the last nine months, FH has been giving me the run-around. I have spent endless hours on the phone with every department and have not gotten anywhere. On several occasions, I have called twice in one day, talked to two separate people and got two separate stories. It is extremely frustrating. Is what they are doing to me really part of the process and is it legal?

The financial burden and stress from this has started to take a toll on my family and two small children. I feel as if there is no end in sight. I continue to put money into savings, waiting and hoping that I will get an answer and be able to get caught up on my now "six month" past due balance. I can't even enroll my children in preschool, as I don't know if I can afford it until I have resolution with my mortgage.

I sent the information to first horizon to due to me being in foreclosure. I mailed the information to them in plenty time as well as I mailed some paperwork for my father. My father's mortgage company go the information, but First Horizon supposely did not receive theirs and now I have lost my home and no one there will help me try and save my home.

The principal is now $292,417. The payments -- $2400.51 per month do not even go towards the current principal.

I was out of the country when this happened and was not aware of what they were getting in.

He is dead, and now there is little to cover this ridiculous expense. Little is coming in from rent, there had been about $10,000 total since 2005 that came to them from rent.

Thank you!

I was on a repayment plan that was initiated by First Horizon. I have honored every payment that was stipulated in my agreement. I am now being told that there was a miscalculation from the beginning that was not detected until what is now I considered to be my final payment. I am told that there is nothing they can do or willing to do other than to set me up on another repayment plan. I have been paying 1881.02 for a 145,000 house. I feel this is a great injustice on their part especially after acknowledging this was their mistake. I was told by Mr. Adams if I had not been paying on time, then and only then would the error have been detected. I am being penalized for honoring their agreement. This is why so many families in my area are losing their homes. They feel powerless to fight. These banks care nothing about the consumer, their bottom line is $$$$$. I am just baffled that they admit they were wrong but I am just to chalk it up and get on with it. This is not a professional way to conduct business.

I currently have a mortgage loan with First Horizon for my home in Surprise, Arizona. The mortgage was effective 11/01/2006. Since then I have been paying my mortgage on-line on First Horizon's web-site with no fee. However, the web-site indicated that there was a late fee charge of $11.00 if you made a late payment. Around the end of March, 2007 I received a letter from First Horizon indicating that begining June 20, 2007 they would be charging a "convenience fee" of $11.00 to pay your mortgage on-line. Since receiving the letter I have made three phonecalls to First Horizon requesting payment coupons and monthly statments because I would no longer use their web-site to pay my mortgage because I refuse to pay the $11.00 fee. As of July 5, 2007 I still have not received my request. Additionally, on First Horizon's web-site it does note the $11.00 "convenience fee" would become effective on June 20, 2007, however, when you go to the page to make the the on-line payment there is no mention of an $11.00 "convenience fee" but there is an $11.00 "JIT" fee. I couldn't fine on the web-site what "JIT" was. I made a phone call to First Horison and I was told "JIT" meant "Just In Time". Also, now there is no mention of the previous $11.00 late fee charge. And, the web-site makes no mention of when a payment is considered late. I had to call First Horizon on the phone again to find out it was the 16th of the month. I was also told if I mailed my payment it could take up to 10 days to process, possibly resulting in a late payment.

We are writing to you in hopes or getting a resolution with this company. My wife and I decided to buy our dream home in Odessa Florida. We purchased a lot through Wachovia and later, due to incorrect credit scores, had to use First Horizon Home Loans to fund our construct to perm loan with Avalon Builders.

This was the first home we had built from the ground up, daily visits to the lot and for some time weekly hassles with the developer were regular routine, throughout the construction process, we diligently made the requested monthly payments on time based on the statements provided by FIRST HORIZON Home Loans.

Once the developer issues were resolved, we were counting down the days till we could finally move into our new home. We contacted First Horizon, so the builder could be paid off and we could finally modify our loan, (please keep in mind we had planned to refinance once our credit was correct). To our horror, First Horizon sends us a bill for 24,000 in unpaid interest for the construction to perm loan. They refused to pay the builder, so our home was not able to be moved into till this issue was resolved, as stated by Barbara Eddy.

Come to find out First Horizon states they had been billing us incorrectly for the last year. They set the accounts up at a 1% and 0% interest rate. We paid the bill every month on time, never really looking at the amounts, as were told before interest only loans we minimal amounts to be paid so no alarms were raised. Upon finding there error, they demanded payment of the 24, 000 before we could reside in the home from Avalon, we were even called thieves for not paying this amount, which was infuriating.

After hundreds of dollars in cell phone bills and countless pleading, Avalon was paid and we were able to move into our home, however the story is only beginning. We wanted to be as fair as possible and asked this amount be stretched over 30 years with the mortgage to assist in the payment, there was response was to pay it in 6 months. This is not possible with a mortgage and now excess of 600.00 more. They refused to accept monthly payments, release 7,000.00 held in escrow at the construction to perm loan close for Insurance and taxes, which have come directly out of our pockets, and we now have a 6,500 Attorney fee that we are stuck with. In the documentation there was never a Truth and Lending disclaimer as to what the interest payments would be listed as, all we could go on was the billing statements they provided.

They have offered to settle for 12, 000 if we accept tax implications on the full 24,000 as income, which I cannot understand since we never received any cash, would that not be tax fraud.

They continuously add late fees and finance charges on this disputed amount even though the TLA states this cannot occur.

We are trying to refinance and because they refuse to resolve this issue are costing us more than 1,400.00 a month difference in mortgage payments. They are holding our money, title and happiness as hostage for their mistake they do not want to correct themselves.

I hope you can assist us get on with our lives and past this disaster.

My wife and I obtained a Construction-to-Permanent Loan from First Horizon in order to build our new house. This loan was a one time close loan with a modification at the end of construction to permanent financing. The program had a year lock on the interest rate and it required us to pay a refundable one point builder lock fee. After we closed on the loan I contacted the loan officer to see about locking our rate for the permanent financing. Our loan officer would not return my phone calls and when I would happen to catch him in his office he would tell me that I didn't want to lock my rate now because it could take up to 2 years to build my house even though my builder and a friend of mine in the construction business told me that it would only take about 6-8 months.

After about 2-3 months of trying to get this guy to lock my rate I finally went directly to his processor and requested a rate lock on a Friday afternoon when my loan officer was out of the office once again. I received a voicemail back from the processor confirming my rate lock at 5.75% (Back in September of last year on a 10/1 Interest Only Arm). I called the next week to get everything in writing and my loan officer told me that his processor was not authorized to do what she did and that I could not have the rate as quoted. He further told me that the best rate he could lock for me was 6% and that was only if I agreed to forfeit the one point builder lock fee that I paid at closing.

I quickly began to see that the 'Builder Lock Fee' was never intended to be refunded. This was a convenient way for them to get their hands on more of my money and to devise a scheme, such as the one they pulled on me, to keep that money. At this point I had two options, I could either fight this legally or accept the situation and move on. My wife and I decided that we were neither emotionally or financially prepared to fight this battle in the legal system so we signed the lock agreement at 6% and forfeited our one point builder lock fee.

Our construction began at the end of October 2005 and was completed by the end of June 2006. It took about 8 months which is within the range that our builder and friend had told us. We submitted all required paperwork to have the construction loan modified and when we received the loan papers back to notarize the rate that was listed was higher than the one that we were given at the end of the previous ordeal we had with First Horizon. At this point we have turned it over to our attorney and have notified First Horizon that we are proceeding with a legal remedy to the situation.

The more and more I read about the mortgage industry the more stories that I hear about people who were treated exactly the same way that my wife and I were treated. I have a hard time understanding why the mortgage industry is allowed to operate in this manner. The statistic that I saw posted on this site is that 83% of the people who obtain home loans end up paying more closing costs or a higher interest rate than they had agreed to or were promised.

Due to the hurricanes in Florida I called my mortgage company and asked if they could help us out. We had a fire in the kitchen and the roof needed to be replaced. They said to not worry--just call as soon as we could make a payment. We missed one month's payment and I again called to tell them I'd pay in one week. They had already started foreclosure proceedings and would not accept any payment from us at all.

We called and wrote letters and I even visited an attorney who said if it came to a lawsuit, I would win because of the thoroughness of my notes. After five months, they worked out a "modification" on our loan where they put those payments into the remaining term of the loan and raised our payment about $30/month to cover for it. The legal papers state that these payments include escrow funds also and First Horizon confirmed this to me. We received a letter stating that we had an escrow shortage of $707--the escrow amount over those five months.

I called and they admitted that they had made an error. They have now had almost three months to correct this error. I finally informed them that I again was going to have to go to an attorney since no one there was doing what they were supposed to. I understand that,legally, if there is an escrow overage, it must be returned to the customer within one month. I left another message with Mr. Burns the supervisor we had been working with since May.

When he returned my call he asked how he could help me. I told him I wanted this taken care of today and I wanted something in writing that stated the escrow amount was credited to our account and our payments were back to the original amount. He said that I "have no earthly idea how long these things take to correct." When I told him I was going to an attorney, he said, "If you want to waste your money on an attorney then go ahead.

Read the errors and ommissions page on your contract. You don't have anything you can get us on." Well I did read my contract and all I saw was that the escrow accounts had to be handled according to RESPA regulations. As soon as possible, I am going to refinance this loan and go with someone who will not sell it to a company like this again.

I recieved a letter stating that my mortgage payment had been paid late even though I did a telephone payment on the 16th of the month, the last day of the grace period that I can make a payment without incurring late fees. This is not the first complaint I have had about one of their payment options, however, when I brought it to thier attention they sent me a letter stating basicaly that they will do nothing to change their practices. On both the web site and thier phone pay system, it allows you to make a payment.

However, in both instances, the customer service reps claim that they have cut-off times, 830 pm Central time, and payments made after that time will not be considered credited until the next day, even though they show that the actual payment was made on the previous day. There is nothing on their statements nor in the actual loan documents that states anything about cut-off times at the end of the grace period, just an actual date. Each time I make a payment either via on-line or the telephone, the rules change, plus, they charge for the service and it is called "Just in Time EFT."