Fidelity Investments

I filed the proper paperwork in October and waited until November after getting verification and approval. Payment was never set up, but instead, I got a notification it had expired and I had to do it again.

Paperwork was processed on December 15, and payment was set on the account for January 13. The week of payment, it was bumped to February 2 then again to the third. Again, the week of payment, it was bumped to February 10. Now, it has again been bumped to February 17. When I called and asked why the payment was moved, I was first told all paperwork was approved and in good shape. It was in "final calculations," and rules said I had to wait 6-8 weeks. It has been over that now, and yet, the payment keeps getting bumped.

Secondly, I'm curious as to why when these benefits are to be in third-party hands to protect employees, my former employer has its own office at Fidelity? I was promised that the February 2 date would not be moved again. Yet, here, it has moved again three times now. These are funds that I have earned and need to restart my life after the mental anguishes the company put me through that caused my leaving. Yet they are refusing to pay me what is due, and the longer they delay, the less worth it becomes as bills get behind.

How do I make them give me my money without losing it all in legal expenses? All taxes were calculated for the 10% auto withholding and 10% early withdrawal penalty, as well as the 20% optional I am having withheld as well.

Since November I have been trying to get the total amount that is in my account. First amount they gave me did not match what the person on the phone had. This was in December. Since then I have gotten the run around and they seem to figure out what the paper work from my divorce in 2003 is about. It states clearly that what was in the account then I get to have and my ex gets half. They think she gets to have of the total that is in the account as of today. They will not give me a straight answer.

I needed to withdraw funds from my 401k I was awarded through divorce, under a QDRO (Qualified Domestic Relations Order). Fidelity told me I could not withdraw a partial amount, only the full balance. If I only wanted part now I was required to roll it all over to an IRA, then I could make however many withdrawals I would like, whenever I would like. I was told I would be taxed at 20%, plus 10% early withdrawal penalty. It was clear the same tax and penalty applied to the 401k. I needed to bail my home out of foreclosure so I had them roll it ove go the IRA, then made the withdrawal.

Following that was tax time. I spoke to IRS, they informed me that the 401k under a QDRO has no 10% early withdrawal penalty, and that Fidelity should have made me aware of this, to which I fully agree. It was apparent the representative at Fidelity either did not know this information, as he should, because he did not make that clear to me at all. Or, perhaps, he didn't inform me of the differences, because he wanted to reap the benefits from me opening a new IRA account. Fidelity won't allow me to hear the taped recording without obtaining a subpoena from court.

I believe Fidelity is negligent in educating individuals who receive 401k through divorce with QDRO's, not informing them there isn't an early withdrawal penalty. It wouldn't be big business for Fidelity, if people knew this obviously, because when people divorce, they often need this money to live on and may withdraw the funds, but often won't, and just suffer their plight, because they can't afford to pay what they believe has a 10% penalty attached to it. I could have withdrawn it all at once, and saved $3,155.19, had I been informed at the time, rather than opening up the IRA. I cannot believe anyone in their right mind would just throw away $3,155.19 like that, which is what Fidelity is suggesting I did. Fidelity states I was informed that the 401k under the QDRO has no penalty. I state that was never made clear to me by them.

Everyone who has gone through a divorce needs to know this information. Fidelity Investment owes me this money, and I feel more. My financial situation would be so much better off now, had I been informed back then by Fidelity, which is their legal responsibility. They are the experts. We employ them with our money. They have an obligation to explain the differences, so that we understand prior to making what can be cataclysmic mistakes like this! How many people have they done this to, so they can keep opening new accounts, and keep people from withdrawing funds?

I had a loan issued from my retirement account. I needed the emergency loan to cover unexpected home repairs needed on the sewer/bathroom pipes and kitchen walls. While waiting for the loan to arrive, I utilized my paychecks to cover the work. Two months later, I am still waiting for the loan check to arrive. In the meantime, I have had payments automatically drafted from my paycheck (effectively reducing my net income) to pay back the loan. Fidelity refuses to cancel the check and just put the money back into my retirement account. I have direct deposit set up with them. They refuse to reissue the loan into the direct deposit account. They insist that basically there is no way to stop this check until I actually receive it.

I even asked them, what if I wanted to pay it off tomorrow. First, there was silence. Then, they actually had the nerve to quote me a payoff amount on a loan I still haven't received but am already paying on. I am losing interest on the money because it's not in my account and I'm accruing interest on the loan when I don't even have the money. It's crazy (and I'm not sure how it's even legal). They are still making money on the principal because the check has not been cashed. They still have the money. In addition to that, they are making additional money off of me in the interest that I'm accruing on the outstanding principal of this loan to myself (go figure).

The reasoning behind these shenanigans is almost as convoluted as their inability to fix it. The first check was sent out to a misspelled address and returned to Fidelity by the post office. I received no notice about this. After not getting it, I finally called and was told that I had to formally resend my address and wait 15 days for them to re-issue the check to the "new" address. I smelled a rat at this point, so I also went ahead and set up a direct deposit account at this time. Well, lo and behold, they reissued the second check via UPS next day air and I sat at home waiting for them to arrive. It was Black Friday and I wanted to get some shopping done. But of course, no UPS truck stopped at my house Friday at noon as they're tracking number claims. No check was delivered to my door as they claim. I finally reached Fidelity again tonight and they said they would once again re-issue the check and have UPS hold the check at the nearest hub.

Well, here I go waiting again. It's funny how they are still making money on my money though. It's funny how one of the largest financial institutions in the country can't cancel a check it issued. It's funny how the only people suffering from this ordeal are me and my child. There are some real consequences I am facing now because I do not have this check. It amazes me that they couldn't simply cancel it and reissue it as a direct deposit or cancel it altogether. At least, I would save the money in my next paycheck that they are deducting while I figure out how to pay my bills.

I rolled over a Fidelity 401K that I had with Sony Pictures and rolled it over to a Fidelity I.R.A. I went into the Santa Monica office for a conference call for the transaction where the stock was cased out and moved to an I.R.A. The confirmation number was given and transaction was completed. This amount deposited in the new I.R.A. Two weeks later, I looked online and see my balance is $500 bucks lower than what was told to me.

I call and get stonewalled. Apparently, the "back office" did not process the paperwork and it was still in stocks. I asked for information on the employee who did the transaction, his supervisor, and a copy of the recorded phone call made during the roll over and was told that I would need a subpoena for those records. I asked to get reimbursed for the $500 and they made it like I am the bad guy and did something wrong when they were negligent in doing their job.

After repeated phone calls, I finally got an address to complain to and write a letter stating my case. I got no reply at all. I call over 10 times. I got every representative across the nation who had to familiarize themselves with my records. No resolution was made. I got the name and number of the complaint office which supposedly handled the complaint letter, and after 4 calls, asking for a call back, no response was made. I called again and was told that an executive will get back to me today. I got no reply.

I would not trust Fidelity to put a band aid on a bleeding child, let alone handle people's money. So now, I am complaining to the S.E.C. It is really pathetic that they can't even return a phone call. Do not do business with Fidelity. They are idiots and drop the ball repeatedly. The left hand is not talking to the right hand.

On 9/14/11 I called to withdraw my money from my 401k fund. I waited for 3 weeks for the check which never arrived. I called and they very nicely said that they would put a stop payment on that check and issue a replacement check. They issued a replacement check on 10/14 and said that they were overnighting the check. I got the overnight package and deposited the check.

A week later, the funds were returned to Fidelity. Instead of overnighting the replacement check, they overnighted the original check that was somehow sitting on someone's desk. It had never been mailed to me. So $95.15 later (thanks to fees for returned checks and insufficient funds), they blame me for not looking at the check numbers. Until I could tell them what check I deposited, they would not help me.

I finally demanded to speak with a manager - no better. No, they would not send me the money that they cost me - it was all my fault! They sent me a third check again overnight and finally after 6 weeks of waiting for my money, I finally got a check and was able to deposit it. This appears to be the normal practice now for Fidelity when you want to get your money! Returned check fee for the stop payment of $5.15, 3 insufficient fund charges of $30 a piece for a total of $90 and complete lack of faith in Fidelity.

I exercised my grants and was supposed to receive a check for it in 3-5 business days. Well, after 2 full business weeks, I didn't receive my check. I called and they told me that my check got "lost" in the mail so they would send out another one. Something has to be investigated whether it's the Fidelity company or USPS.

6 months ago, my husband withdrew his money from 401K. He was told that in 10 business days, he would receive the checks. After 3 weeks, he called to find out where the check was. They had to put a stop payment and issue a new check. Today, after waiting 3 weeks for my withdrawal, I called again to have to put a stop payment and have another check issued. Too much of a coincidence in both checks getting lost in the mail. Their response was that they cannot control what happens to the check once it leaves their offices.

I'm retiring and moving to Utah on October 12 due to health reasons. I need to get there before snowfall. TIAA-CREF has been wonderful in helping me rollover my Fidelity into my TIAA-CREF.

Fidelity has been dreadful and has dropped the ball. They were asked to send the second portion 9/6 and had no record. They were followed up with by TIAA on 9/16 and had no record of that. I followed up on 9/20 to be sure everything was done, and discovered then they had nothing. TIAA worked with me to get a new packet for me to fill out, which I then spent $32 to Fedex overnight to Fidelity. They received it Friday, 9/23, and confirmed that if I paid the $25 they would express mail it to TIAA on Monday.

On Monday, 9/26, TIAA and I talked to Fidelity and they confirmed that it had gone out express mail. Today, TIAA let me know they hadn't received it because they had been following up. I called Fidelity this afternoon and was told it had just been handed off to UPS, because they had to cancel one check and reissue a second one. But they had no answer as to why even though I paid express mail to be sure it got to TIAA today, it had not been done.

My whole experience with them has been dreadful, frustrating, and nerve-racking. I wish I would have had all my retirement funds with TIAA, because they've bent over backwards to try to help me out at this point!

I am entitled to annuity from a divorce. The quadro order was in place since 2001. Fidelity is refusing to release the money, saying that they are waiting on a response from HP, who is the ex-husband's employer. They will not give a time when this will be done. No one is following up with HP to get the necessary paperwork sent back so that this money can be released. I have made numerous attempts with HP and Fidelity to get this resolved. I have contacted an attorney to pursue and also contact Clerk of Courts in Ohio for possible contempt of court action. I will not give a time when this will be settled.

Fidelity's website is not secure. More specifically, if you choose to pay by electronic check (deposit investment funds), the next time you return to the site, your full bank account number and routing number are displayed in plain text in the browser. This is a completely unacceptable security violation by any standards. Every website that contains sensitive information masks it on screen when you return. The worst thing is, it's not like getting a CC number and needing a pin. If a person gets your bank account and routing number, they can do whatever they want with it and clean out your bank account. Fidelity seems to not even care about this huge security hole they have. Do not deal with Fidelity, this one thing alone, not even considering all the other issues I've read from people is more than enough to run from fidelity.

We were told that our BP annuity was worth $62,760 when we cashed it out. We got a little over $50,000 after 20 percent was deducted for the federal taxes. We never received the paper work for it, or a 1099 tax form from Fidelity. We were shocked to find out that it was reported to the IRS as a $79,729 distribution, and with $15,945 paid for taxes. It doesn't add up to the $50,054 wired payment we received, minus wire fees. It means that there's $16,969 missing. Fidelity is claiming that some of it was rolled over, but their having a hard time finding any annuity from back then. Does it make sense? If the account is active, it's active!

The Smyrna IRS agent who was handling our tax file back in 2008 retired before he finished our taxes. We were never warned about the discrepancy. After his retirement, our file was shuffled around, misplaced, never reassigned and was lost during consolidation of offices in 2009. The IRS just told me about the discrepancy last week, and informed me that my account was in collections. I had contacted the IRS to complain about it, and it is taking them too long to process my taxes. They had no trace of them.

another annuity, and with only $62,729 being paid out. I'm not sure that we actually had a $79,729 annuity! On top of this, a loan in 2008 for $11,000 on 401k was taxed, and reported on a 1099 tax form as a distribution even though it had automatic payments from my pay check. This has cost us another $5,000 for taxes that we should have not paid.

Fidelity has cost us $13,000 in taxes on falsely reported distribution information filed with the IRS on 1099 tax forms. They may have stolen $16,000 worth of BP ADS from us. Is it embezzlement? They never sent any of the paper work to show the figures on the annuity amounts, charges taxes with the UK BP ADs to allow deductions. How much have they cost in total? Who knows? At least $28,000!

I took an early retirement opportunity from AT&T May 9. Numerous factors were considered, the most important being my pension, which is administered my Fidelity. Over the last 12 months I had Fidelity do models of the pension options and each time the numbers were the same. I not only had Fidelity do 4 or 5 models but I also had Fidelity provide me with the analysis of how the numbers were arrived. I heard too many times people had errors on their pension and I wanted to be certain everything was accurate.

My wife and I were comfortable retiring on this amount from my pension and signed and submitted the documents confirming the agreed upon amounts. Now, 2 months later, after I am retired, Fidelity tells us they made a mistake and over stated my pension amount. They are adjusting the figure to HALF we had previously agreed to! I would never had retired at this amount! This was a decision that will hopefully impact my wife and I for the next 40 years. What was an exciting part of our lives suddenly becomes the scariest!!

I purchased a life insurance policy on January 17, 2001 from Fidelity and Guaranty Life Insurance Company. The face amount is for $112,000 and my monthly premium was set to $157 per month with no indication that the premium would more than double beginning January 17, 2011. Once the new premium of over $400 was automatically deducted from my checking account last month, I contacted Fidelity and Guaranty Life Insurance Company and was told that the new premium was written into my contract and that a notification had been sent to me late last year informing me of the change. I reviewed my policy and was not able to find where that premium change was disclosed.

I also informed Fidelity and Guaranty Life Insurance Company that I did not receive a notification that my premium would be changing. Had I received such notification, I would have contacted them sooner and I would not have waited until the new premium was deducted from my checking account. I was told there was nothing I or they could do about it and I would either have to pay the new premium amount or cancel my policy. I was told if I decided to cancel my policy, all money invested to the policy would be a wash and I would not receive anything in return for the past 10 years that I have invested into the policy. I am 70 years old now and retired. I cannot afford to continue to pay over $400 a month for my Fidelity and Guaranty Life Insurance policy and had no choice but to ask that it be canceled. I am seeking guidance or assistance with anything I can possibly do to fight this injustice. Your assistance is very much appreciated.

I am retired and living solely from my social security benefits. My monthly social security income barely covers the mortgage my wife (also retired) and I still have on our home. We also have monthly medical expenses that our social security income covers. Making ends meet is very difficult and having an increase in my life insurance premium makes it impossible for me to keep the policy at the new, not previously undisclosed premium.

This company offers to help me buy a house. Javier ** and Maricela **, they work for this company they run my credit and told me that I qualified for a loan and they took me to see houses. I like a house and they told me to make an offer but they need a check for 2000 for a deposit. I gave them a check on the name of fidelity services.

Weeks past then a month after 2 months. I called them and they told me that I did not qualify for a loan and that the money is to pay their time and some papers. I called their manager 6 months later and he told me that Maricela made up that company and his company has nothing to do with it. I explained to him that I went to this office to do all the papers and that they use this office to do everything. He told me that they do not work for him anymore. I have been calling the office and just find out that this office is out of business. What can I do to get my money back?

After my sister's death, I contacted Fidelity about her $401(k) account. However, because I wasn't a beneficiary, they refused to speak to me. But they assured me that my young niece and nephew would be well taken care of. When my niece and nephew heard nothing, I called again, and then again. Still, Fidelity refused to do so much as check the basic information with me or help me prepare my niece and nephew for what was coming (every other institution I dealt with, by the way, was helpful, even the IRS). Meanwhile, Fidelity stock was tanking. My sister's children eventually lost $6,000 before Fidelity would give up the money. If there was anything else I could have done, Fidelity has refused to let me know what it was. Presumably, the bereaved children themselves should have waded through the Fidelity phone maze. Fidelity refused to allow me to protect them and, in the process, took their money. As a special bonus: some of the Fidelity phone agents are easily the rudest people I've ever spoken with. One of them actually demanded that I put my sister on the phone. Yes, my dead sister. I will never in my life do business with this company.

Fidelity Bank took over my home loan from Freedom Mortgage. Ever since then, I am having trouble making my mortgage payments. They sent me a letter to tell me that they are charging late fees even though I paid my mortgage on January 7, 2001 (check number: **) for my home loan number: **. I had always paid my mortgage on time (auto draft) when it was being serviced by Freedom Mortgage. I contacted Fidelity to see why they are not receiving my payments but to no avail. Ultimately, I will set up an auto draft with them but they did not receive the auto draft form I sent along with the January payment. I do not understand and am very frustrated with Fidelity Bank.

My loan was recently sold to this so called "Bbank" from Loancare. On the 16th, they sent me a letter stating that the terms of my loan has been changed and they will consider my payment on the 16h of the month late. I pay this online through my Bank of America account. I understand that this is illegal. I have attempted to contact this "bank" and they seem to be always closed. I do not believe I should have to deal with new terms. A bank that does not have a 24-hour customer service. Gives me pause!

I have taken time off work to resolve. However, I cannot get a hold of everyone. Can these folks change the terms of my loan without my consent? What about earning time lost trying to get this "bank" to get their stuff together?

My entire IRA was transferred to Fidelity, on the advice of an estate attorney. My application was marked "preservation of capital". Diversity was discussed with the advisers, with the result of ten Fidelity funds selected. At no time was anything other than a Fidelity fund discussed with me. My total is down approximately $50,000. At age 67, my total IRA has decreased by $50,000, as a result of Fidelity's advice.

As seems to be the case with Carl of Benson, AZ, Fidelity has begun holding funds transferred electronically from my bank for 4 days before allowing their use. This is definitely a change from the past, but they insist it isn't.

My bank shows that the money has been transferred, and my account's cash balance shows the transfer, but they won't allow access to the money for trade. Tomorrow I will search for another broker, since I consider this an affront to good business practice. I have over a million with Fidelity and I am definitely going to move it over this policy.

My IRA was funded with as much pre-tax dollars as I could afford. An estate attorney from Gardendale, Alabama advised me to transfer to Fidelity. It took one of their advisers less than one hour of his expertise on diversity to cause the loss of $6500 in five days and a total loss of $48,000 (ten years savings for me).

I called to cash out my 401(k). Initially, my call was placed with T. **. He discovered a problem with one of the items on record. Because the issue could only be dealt with via my previous employer, I had to discontinue the call, contact the employer, then call back when the issue was rectified. The next day, I called the 401(k) group back and reached another employee. When he asked to whom the check should be made out to, I gave him the information. He then took me on this incredible journey of counting characters because, he stated, there were too many characters to place in the payee section of the check. When I asked how we could work together to deal with the problem, he kept counting and counting and counting, almost as if he wanted to make me angry.

At one point, I asked to speak to another customer representative. He did not hear it. He did not accommodate me. He just kept on counting, until finally, I had to hang up. This led me to call a representative at the new investment company to ask what I should do. This representative could not believe I had been taken through this. She gave me a solution. I called back, fortunately, reaching another customer service person at Fidelity. This person mentioned I had spoken to his other 2 colleagues and when I asked what the finish amount would be after removing the $25.00 UPS fee. I wrote down this amount and waited for the check.

When the check arrived, it was approximately $20.00 less than the amount he quoted. When I called back to ask why, I was first told it was because of the daily market value. When I said the money was in a MM IRA, she rescinded this comment and put me on hold so she could speak with her manager. When she returned I was told it was a service fee. When I told her none of the three representatives I spoke to told me of this fee, and the first representative, when I, specifically asked about a fee, said no, she said she would investigate.

Today, the investigation proved several things: (1) Fidelity does not tape all calls; (2) Fidelity does tape all calls; (3) Fidelity can tell you, you are wrong, according to the tape; (4) Fidelity never lets you hear the tape; (5) The customer, when leaving Fidelity is always wrong. The story goes on. There is more. But after speaking with the last customer service representative without any satisfaction, she asked if I would like to speak to her manager. I would have had to go through the entire story again! (6) I will never ever invest with Fidelity Investment, again.

When I asked how we could work together to deal with the problem, he kept counting and counting and counting - almost as if he wanted to make me angry.

At one point I asked to speak to another customer representative, but he did not hear it. He did not accommodate me, instead he just kept on counting, until finally, I had to hang up. This led me to call a rep at the new investment company to ask what I should do. This rep could not believe I had been taken through this and she gave me a solution. I called back, fortunately, reaching another customer service person at Fidelity. This person mentioned I had spoken to his other 2 colleagues and when I asked what the finish amount would be after removing the 25.00 UPS fee, I wrote down this amount and waited for the check.

When the check arrived, it was approximately 20.00 less than the amount he quoted. When I called back to ask why, I was first told it was because of the daily market value. When I said the money was in a MM IRA, she rescinded this comment and put me on hold so she could speak with her manager. When she returned I was told it was a service fee. When I told her none of the three reps I spoke to told me of this fee and the first rep, when I specifically asked about a fee, said no, she said she would investigate. Today, the investigation proved several things: 1. Fidelity does not tape all calls, 2. Fidelity does tape all calls, 3. Fidelity can tell you, you are wrong, according to the tape, 4. Fidelity never lets you hear the tape, 5. The customer, when leaving Fidelity is always wrong. The story goes on and there is more.

But, after speaking with the last customer service rep, without any satisfaction, she asked if I would like to speak to her manager. I would have had to go through the entire story again, 6. I will never ever invest with Fidelity Investment again. I decide not to proceed. For 20.00, I can think of other ways to spend my time and that amount. Johnathan is still working with Fidelity, 401K group, as far as I know. He should not be in a position where he works with the public, in any sort of customer service role, in my opinion.

My husband called/faxed to cancel the life insurance policy on 10/18/10. The automatic draft came out of our account 10/19, which was set up on 10/15. I requested, since we cancelled our policy, that I be refunded the $124.71 or a proration thereof. They stated that it is company policy to not refund any monies. I asked where in the contract this was stated, she said it isn't in the contract, it is company policy.

I transferred a $1.5 million brokerage account to Fidelity Investments in 1996 and was promised low commission rates and a low margin interest rate that would be tied to the feds Funds rate. Fidelity failed to honor their end of the bargain. They sold me fixed income securities that went into bankruptcy and I ended up losing over $200,000.00.

Needless to say, I transferred all assets to another firm and have no more problems.

Fidelity is no longer user-friendly as they were years ago as they engage in pilfering tactics to drain customer's accounts through securities manipulation, commission rate changes, and margin interest rate changes all at will regardless of what their agreement is with a client. They are a dangerous company to deal with and are no longer trustworthy.

Be very careful in dealing with this company. If you only have $500.00 with them, you will be o.k.; however, once you have a million, they will try to take it from you like a Las Vegas casino. I lost hundred of thousands of dollars. And they don't care and will not reimburse me for any losses!

I left the employment of a company while I had a loan on my 401K. Fidelity refused to allow me to continue to make payments on the loan, so on 20 July 2010, I sent them legal tender for the amount of the loan and notification of my new address in Colorado. Fidelity responded by US mail to my old address, in Indiana. The US Postal Service forwarded that letter to me in Colorado, no problem, very little delay. The letter said Fidelity was refusing to accept my payment. I jumped through their hoops and sent a bank certified check (which is similar to sending cash through the mail--quite dangerous). The letter that accompanied that transaction also indicated my new address. Because Fidelity had not allowed me to make payments, I decided to withdraw my money from Fidelity and put it in the hands of more reasonable people.

On 1 September 2010, I called Fidelity to arrange this. I was told that they could not send the money to my current address because I had never changed my address with them, and if I did change my address with them, there would be a 15 day "hold" on the account, preventing Fidelity from sending me my money. The woman to whom I was speaking almost argued with me, trying to convince me to leave the money with Fidelity in some sort of private account. I insisted that I did not want to do that, but she kept on and on about the benefits and how if I put my money with an employer, I would be bound by the employer's rules. It was very difficult to get her to understand that I would not leave my money with Fidelity because of Fidelity's behavior.

Since they refused to send my money to my current address (the one they had had since 20 July), I told them to send it to my Indiana address; the US Postal Service was forwarding my mail. The woman said they would mail it out on the 13th. On the 2nd, Fidelity sent a letter to my Indiana address saying that they were charging me $63 plus change for the transaction. The USPS forwarded that letter; I received it within a week of the date on the letter.

Since I had been clearly told that the check would not be mailed until the 13th, I waited until the 20th before I called Fidelity to let them know the check had not arrived. At that point, I was told that the check had been mailed on the 2nd of September. I must have misunderstood what I was told regarding the 13th. I told Fidelity that I wanted my money. Again, they gave me the run-around, but finally agreed to change my address. On the 28th, I received a letter from Fidelity, mailed to my Indiana address and forwarded by the USPS to me, that said they were changing my address. Fidelity did not mail me a check. If they had, it would have been forwarded to me exactly the way their other 3 letters were.

Fidelity is keeping my money and the interest it is earning for every minute that they can possibly make up an excuse. FYI: the interest on this amount of money for one month is over $1K. This is significant, particularly when multiplied by the number of people who try to withdraw their money from Fidelity. Today, 29 September, I called Fidelity and told them to FedEx a check to the FedEx office nearest me and email me the tracking number. I would pick up the check. Fidelity refused. I have received no tracking number. I cannot be the only one they have robbed this way. And, if this behavior is not against the law, it ought to be.

I was given forms from Fidelity Investments to make my retirement decision when the company I worked for (AT&T),offered me early retirement option. The forms I was given basically gave me two choices. The first choice explained a lot about roll over into approved IRA ROTH accounts. The second choice spoke about a lump-sum payout of my pension funds if I wished to. I chose the lump-sum over the first choice because of the way it explained about tax withholding; I thought I was being given a tax formula to figure what I would owe in taxes if I chose the lump-sum payment of my entire pension benefit.

To double check, I called Fidelity Investments to verify. When I asked, if the person who answered the phone could tell me how much I would have to pay for taxes if I take a lump-sum payment, I was told the same thing that I had read in my paper work. So, I figured I must be correct in my understanding of what I was reading. So, I took the lump-sum, and when it came time to file my taxes, it turned out that what I was told, and had read, was not an explanation of my tax liabilities.

The lump-sum explanation in the forms was very misleading, along with the calls I made to Fidelity Investments to attempt to check my understanding of the forms. When I wrote Fidelity Investments to explain my situation, they wrote back stating that the last paragraph of the forms stated that I might wish to talk to the administrator, or someone with knowledge of these things, and their letter quoted the last paragraph of the forms that I had been given. But, what the letter conveniently left out was, that the sentence before the statement made in the last paragraph stated that, some of the things addressed in the documents could be complex and confusing, particularly when we are speaking about the rolling over of Roth IRA accounts.

This statement distracts from any question you may have about seeking any advice about the lump-sum payment. The truth was that it had only been a partial explanation of what my tax liabilities would be. I ended up having to pay another $80,000 on top of the almost $65,000 that had been initially withheld. Now I don't have any money left from my retirement pension.

I transferred a large sum of money into fidelity and was assured that there would be no fee for the transfer. I was assessed over $160 in fees, front-loaded. I complained and asked for arbitration. I was told that I did not have that option. I asked for a transcript of the phone call. They refused to supply it.

In June 2010, I bought a used 05 VW Golf from Gordie in West Bend, WI. The purchase of the car gave me the standard 12-mo/12k-mile warranty which covers the drive train. Within the first month I drove it, I noticed that at high RPMs (getting on the highway, etc.) when I would shift from 1st into 2nd gear, the transmission would grind.

I thought it was just me in that I didn't push the clutch in all the way, but I made sure to do so. And the grinding still happened at higher RPMs. I figured the synchros in the transmission were worn, which according to my policy was covered. So I took it back to the dealership to have them fix it, and both the dealer and the inspector from FWS claimed nothing was wrong and everything was fine.

Although both admitted to me over the phone that the synchros were worn, and it should be replaced, FWS denied the claim, because it wasn't a mechanical failure. They don't cover worn parts. Also, the day I bought the car, the guy who sold it to me told me that he was tired re-teaching his fiancee how to drive stick with the car. Thinking to my self, why would he tell me that? I jokingly said, "Oh, if I have problems with the transmission, I'll be calling you!" He no longer works at the dealership, so go figure.

Anyways, I got no fix on the transmission. I had to drive 2 hours back to the dealership, because they told me I had to bring it back there (I live in Madison.), and I had to pay $100 in diagnostic fees to have them tell me they can't fix it. What a scam. Shame on Fidelity, and same to Gordie for having such a crappy warranty and for telling me I had to take it to them, when in fact I could have taken it anywhere.

Over the last several years I have made almost nothing in my IRA. If Fidelity would have allowed me to leave the IRA where it was, I would have accumulated enough to be over their minimum. How can Fidelity allow you to roll over an IRA that does not meet the minimum they require? They do this so in time they can force you to move your fund into an account that totally benefits them and forces you to get only cents.

I purchased the platinum bumper to bumper warranty for 4 years or 48,000 miles on my pre-used vehicle purchased from Courtesy Toyota Winterpark. Over 2 years and 28,000 miles later my Mini Cooper's temperature gauge went up while driving home and began making a noise. I had the vehicle towed to Courtesy for repair. After a week, they replaced a coolant tank said to have a leak but could not stop or find the source of any over heating. Courtesy proceeded to sublet the work to Downtown Mini.

After another week, Downtown Mini found a bad radiator cap and had open up the engine because of compression loss. They found the cylinder head had warped due to the failure of parts I have under warranty. Both mechanics from Courtesy Toyota and Mini agree that this should all be covered by warranty as the failure of my warranted parts caused the damage to my Mini's engine which is now estimated to cost over 4300 dollars to fix. When my car first got hot, no coolant leaked and no steam blew out of the car. I opened the coolant reservoir and it had coolant. I had no previous over heating. I was in contact with Fidelity warranty service at every step as well as both mechanics.

I had a cash balance in my acct of about $70K in Jan 09. I made four open market trades that would have totaled less than $70K assuming Fidelity had obtained a fair market price at the time I entered my trade order. The total due for the stocks purchased was approximately $150 over the $70K. Instead of emailing me or calling me, they never contacted me until the day before the settlement date. I immediately wrote a check and placed it in the mail for the $150 due. Fidelity refused to make the settlements and sold six shares of one of the stocks I purchased without my consent to obtain the $150 due. My check arrived later that same day, but they refused to apply the balance to the amount due and sold six shares at full commission rate. They call that service? Why couldn't they have notified me in the two weeks it takes for the stock to settle? I would have been happy to send in the difference in a timely fashion.

I purchased Platinum service contract 3/17/2006. Just recently, the driver side mirror failed to work. Also, two engine mounts were so worn they would make a loud noise and would bang hard against the chassis when the car shifted. I took the Pacifica to Champion Chrysler in Gulfport, MS for repairs. I called their customer service and described the problem. The representative of the phone said it was covered but an inspector would have to look at it. So I had to get a rental car and wait.

The following day, the inspector arrived and accepted the mirror but rejected the engine mounts saying that they "looked fine" to him and would not cover them! Sirs, I am not a certified mechanic, but these things looked really worn to me. The mirror was replaced by Champion and thought I would be on my way. Not so. I had to wait there for three hours for their people to fax the garage back. Unfortunately, after this wait, still no fax. I called [their] people to ask what the holdup was and that it had started to rain. The person told me it was normal for company to take this long to answer back and hung up while I was still asking questions. I gave up waiting for such a simple action on their part that I paid the full price and left to do my pressing business. Upon paying the bill, I found that [they] refused to pay the tax for the rental car!

Let's see; horrible service, pathetic phone representation, inspectors that can't tell a bolt from a nut and long un-needed waiting that gives a customer approval rating of 0.001 out of 100. If this is "platinum" coverage I'm glad I didn't get suckered in to the other coverage [they] offer. And after seeing first hand [their] treatment of their clients, I will not renew my contract. [They're] fired. I will have to pay out of pocket for engine mount replacement before something bad happens.

I had a fire in 6/19/08 in a small fish camp that I bought in 1997, where a mobile home caught fire. With 4 fire departments on scene with no way of pumping water (50 feet from a lake 20 feet from a 27,000 gallon pool) spread to my 2-storey 2,700 square foot home and burnt to the ground. I called my insurance company, which sent out investigators who accused me of many things. So I got an adjuster firm to deal with my insurance to find out I was insured due to their adjuster thinking one of the cottages was my house.

The insurance company paid the maximum they had me insured for. Then my adjuster took their 10% ($32,000). Then I sent the insurance check to my mortgage company to endorse and send back, but I did not hear back from them. After a dozen letters and as many calls and 13 months went by, I thought they were folding and would loose my money. I found out the check was not cashed and had the insurance company sent me a new check, which had my name first, the mortgage company 2nd, and the adjusters 3rd. I signed it, the adjusters signed it, and I deposited $180,000 in my account until their proof reader noticed and called Fidelity to see why they didn't sign. So the bank froze the account and Fidelity said they would file charges against me if I didn't give them $140,000.

Thinking the economy was getting better and with my 725 credit score, I could refinance, I paid fidelity off and then rebuild my house. And I had no choice; that was in May of 2009. With reservations for cottages coming to a halt and the income from 2 mobile homes gone (1 burned, the other I now live in), I have been unable to make the mortgage payment and have been foreclosed on. My reply was that Fidelity took my money for my house (which appraisal did not give any value, only on income from cottages) and left me flat broke and was asking for my money back minus the payments I missed.

I had wanted to open a water front restaurant in a large clubhouse, but never had the parking until now and told Fidelity instead of me building a new home, I had paved where the homes were and put my own $70,000 in to building the restaurant to increase the gross income, but I need about $30,000 to finish it. I now owe $348,000. It's appraised at $755,000 and they really want it. What do I do?

Fidelity was most uncooperative in my attempt to withdraw at age 65 $18,000 from my 403b. After my initial application, Fidelity first claimed that my university HR office had not submitted a necessary form (not true said the HR officer with this comment "This is not the first time Fidelity has acted improperly."), After the inconvenience of getting the form and mailing it to Fidelity, I called to ask about the subsequent delay. A Fidelity rep said that I should now start the application for withdrawal all over again. I did not. Fidelity reluctantly paid. Fidelity is not getting getting good word-of-mouth reports at my university.

I own a 2006 Chevrolet Colorado. I bought this truck brand-new and purchased a Fidelity extended warranty plan along with it. I have never made a claim until a few days ago when my engine slung a rod through the engine block. I have all service and maintenance records and paid $1,900 for this policy. I have 85,000 miles on my truck, and they told me instead of getting a new remanufactured GM engine, I would be getting a used engine out of a junkyard. This is unacceptable.

When I called to ask why, they said because that's what they are going to do and that's that. I have a platinum coverage, and I guess it means nothing now. I will never buy a Fidelity warranty again, and the dealership where I bought the truck new at is no longer going to be selling their warranty because of this matter.

At the time of purchasing a new 08 Chrysler Town and Country, I was instructed by the dealership that if I purchased a 5 year/60,000 mile extended warranty and wanted to extend the coverage out at a further date, the purchase amount would go towards the cost of an upgrade policy, as long as it was before the manufacture warranty ended. When the time came and I inquired about this, they now said they would only give me a prorated amount towards an upgraded policy or if I decided to cancel.

How can this company prorate a service they have not provided yet? I am still under the manufacturer warranty until 36,000 miles and they want to charge me a 42% cancellation percentage as well as a $49.00 cancellation fee, when they have not provided any coverage or service. How can they charge you from the sale date and not on the policy effective date? The policy will not be active until 36,001 miles or 2 years. They are selling a service that that they will not provide you with until your manufacturer warranty expires, but think they have the right to keep your money even if a service was never provided. The damage from this is, I will lose over half the purchase amount paid for a policy or service that was never provided.

I was medically evacuated from Iraq in December 2008. I requested disbursement of 401K funds as I am now 100% disabled. The company I worked for is great but Fidelity refused even though I was 61 at the time and still refuses to distribute the funds. They assert they are not allowed to send the money per Federal regulations but will not say what the regulations are.

When I asked what happens to the money when I die since my wife is listed as beneficiary, they told me my wife will not be allowed to have the money and it will be kept by them until the state of Texas requests it be turned over to them. This is a loss of money and peace of mind and a better understanding of how truly corrupt companies and the government are. FTC told me it is a civil matter and to get an attorney, and the attorney only wants $25,000 to start action and refuses to take it on contingency.

I was medically evacuated from Iraq where I had been working for a private US company. I am 62 years old and now disabled. I attempted to have two 401K accounts distributed by Fidelity. They refused and are now telling me I will never be allowed to have the money at all. I asked what happens when I die and my wife wants the money. They told me she will not be allowed to have any proceeds from the accounts. They claim it is the federal policy, and they are required to protect me by keeping the money. Interestingly, the FTC agrees with them.

I was not informed of this charge and requested that they reimburse me, which they have refused. It is the principle of the 'deal'. They kept calling me to change and when I did and learned that they didn't offer what I wante. They have tried to retaliate for my withdrawing and closing the account.

When my transaction notification came through on the next business day, a $50 close fee was listed for one of the funds.

When I spoke to a rep named Chase about the matter, he said that although the rep misinformed me, the fee could not be recovered because it was already deducted.
I will never do business with Fidelity again, as this was the second situation in which I have been misinformed by one of their phone reps that caused me fees I was told I would not encounter.

The first situation was in regards to the ability to contact them collect during my extended time outside of the country. That also was incorrect information that caused me about $36 in low fund balance fees.

Fidelity Investments. Why do we invest with these companies? Because they are the experts. I lost 46% of my hard earned freaking money. That is all right in a way. Everyone else lost. Then tonight I went to their website to reinvest whatever I had left and found all kinds of messages about being careful with my investment choices. Isn't it great when you are the manager of a fund that underperforms and still get a reward of $5,000.000 for your "efforts"? Aren't you able to manipulate the funds entrusted to you to perform in such a way to minimize the losses of the investors? When you are able to receive a bonus in the millions regardless of how your choices perform, what is the incentive?

Yes I am peeved. Now tonight I am being advised to invest sensibly. I invested sensibly assuming that the experts knew what they were doing. Of course the economy tanked thanks to our republican "presidente". Why were not the investors protected? How in the world are you going to spend days and nights looking for the well being of your clients when you are going to be rewarded for screwing up anyway? I lost 46% of my invested money.

I have called several times to Fidelity and they have my form. A person there said it's in the back and they are just waiting to look it over. She said that she would call me back. Never heard from her and I have been calling at least twice a week to fidelity to no avail. Computershare said that they are waiting on Fidelity. This is ridiculous. These are my shares when I worked at BellSouth. I need some help to resolve this.

I worked for Thomson Inc. and was laid off on April 15, 2008 from there. I have a pension plan through Thomson with Fidelity Investments. I called Fidelity in March of 2009 to find out what I needed to cash in my pension. I received the forms by the end of March and mailed them back to them on April 3, 2009. They accepted the forms on April 6, 2009. I was told at that time that it would be end of May which would be 8 weeks when I would get my check.

When that date came and went I proceeded to call them again. This time I was given another date, June 22nd. Well this date came and went. At this time I learned that I was still showed as Laid off from Thomson, and Fidelity said they can't pay out as there was a chance I could be called back. There is no chance. So I contacted Thomson and had that changed to terminated instead of laid off. Someone from Thomson contacted Fidelity and I contacted Fidelity again, another date was given. I was told July 12th.

That date came and went. After many, many phone calls later I was given yet another date which of August 1st. I looked at my status online and the dates are being changed as when I started this, even though I made copies of everything with the correct dates. I have now been told it will be August 14th as I am sure that date will be changed as well.

Part of this payment is earmarked for paying taxes owed to both the IRS and the state of Indiana; and part of the remainder for purchase of a replacement vehicle. Our only car was totaled in May during a flash flood, and have been without a consistent means of transportation since then. This has hindered my ability to find work, since my last work contract ended at the beginning of May.

On Monday June 30th, AIG did a reverse 20-1 split after trading hours. The next morning, July 1st, the stock started to fall and I tried to sell at $21 through my online account but couldn't complete the transaction without an system error. I chatted through an online session with one of their representatives and they refused to complete the transaction without me calling into their service. I didn't have access to a phone to call as my phone was on the fritz. I finally able to sell it today taking a 20+% loss on my money after calling them.

What I don't understand is why the agent I spoke with today he said it wasn't Fidelity's fault and they couldn't credit me. They tried to pawn the problem off to AIG saying that it was their fault. We'll it's obvious that AIG did everything correctly because the exchange was trading property the next day. Fidelity competitors didn't have this issue. This clearly sounds like someone at Fidelity didn't do their job and they wan't me to jump through hoops because of it.

Because Fidelity had not completed the CUISP change associated with the stock on time, I lost 20+% on the stock when I could have only lost 5%.

Last thing, Fidelity provided no communication whats so ever to the issue. I had outstanding limit orders and they canceled them and didn't notification of any kind. You could debate hard that this is a bad use case scenario as the customer intension was made regarding a company regardless of the reverse split.

The lack of accountability is driving me nuts. They just walk around like they did nothing wrong.

I have submitted IRA transfer form via their website on 4/22/2009 to transfer my funds from Vanguard IRA to Fidelity IRA Account. And on 5/18/2009 I chat with customer representative and found out that vanguard was asking my W-9 form. I filled up the form and sent it to them on 5/18/2009 including chat discussion. And I have not heard anything back from them and I called them on 06/02/2009 to find out the status, and Customer Representative said, they had all documents and should be done very quickly with in this week.

I did not get any response until today, that 6/12/2009, then I called and talked about 30 minutes with two persons, one of them is supervisor and his name is Nate C. Finally he said that, the asset transfer department left the ball and they did not feel this is as a priority. Due this delay, I have sold my assets in vanguard, and as per Fidelity transfer schedules I had investigated and planned to invest in to other assets. Due to this delay I have lost lot of money. I really appreciate your help in this regards. Because of this delay I have lost almost couple of thousands dollars as I planned to invest into stocks which went up 200% to 300%.

I retired in 2006 at the age of 56. I had several 401-K plans with Fidelity Investments. Since I retired, Fidelity, through its local Fairfield, CT office representative has been trying to persuade me to roll over the Fidelity 401-K plans to a Fidelity IRA. I was told by the representative that I could seamlessly transfer all investment balances from the 401-K's to a new IRA. The only thing that would change would be the form of tax-deferred vehicle, i.e. 401-K to an IRA.

On April 2, after three years of pressure from Fidelity by the rep. in Fairfield, I agreed to transfer 2 of the Fidelity 401-K's to a new IRA set up on that date, April 2, 2009.

To validate the transfer, in the rep's office in Fairfield, they made a recorded phone call to the main office to take information from me and finalize the new IRA. I made it absolutely clear at multiple times on the recorded call that I wanted to transfer all investment share balances intact to the new IRA from the 2 401-K's. I had over $535K being transferred. They assured me that it would be done immediately. I had a portion of my 401-K money in 6 stock mutual funds, some in a PIMCO bond fund, and about 1/2 of the total in a guaranteed return fund managed by Dwight Investments.

I felt good about the consolidation. On June 4, I got a monthly statement from Fidelity for my IRA. Since the establishment of the IRA, I have tracked the investment performance weekly on my computer and over the April-May period where several of the the stock funds appreciated over 20% in value. I was expecting unrealized gains of $25K over the two month IRA period.

It turns out that Fidelity was only able to transfer one mutual fund from a 401-K to the new IRA. They dumped the remainder (over ($500K) in the "Fidelity Cash Reserves" fund which yields virtually nothing. I had hoped to withdraw the $25K of gains from the 401-K since I am now 59 1/2. It turns out there were no gains to withdraw because Fidelity did not transfer the funds on April 2. they were never transferred.

After reviewing my statement yesterday I phoned the Fidelity Fairfield office to complain. They said they needed to check the recorded phonecon that occurred with me, the Fairfield rep. and the head office of Fidelity on April 2.

Today, June 5 I received a call from the head office of Fidelity saying that they had reviewed the recorded phone call. They indicated that I stated clearly that I wanted the 401-K investments to stay 100% intact. They also stated that nobody on the call explained that some of the funds were not transferable to the IRA. Fidelity agreed that the transfer would be seamless and the call ended.

In today's June 5 phone conversation with Fidelity the head office call center apologized to me that nobody told me the funds could not be transferred. They also told me the IRA could not be reversed to revert to the original 2 401-K's. They also told me they could not "make me whole" financially for the unrealized loss I incurred due to their error and omission to tell me about the lack of transferability of funds. They essentially told be I am out of luck and there is nothing they can do for me even though they were in error. They told me to do some research and try to get some funds that are similar to the ones I had originally. The Fairfield Fidelity Office could help do this, if I wished. Just what I need!

I am incensed beyond words and need to consider my options. I thought I was beginning to recover my substantial market losses from late 2008 and earlier this year. I never would have rolled over the 2 401-K's to the IRA had I known the old investments were not available. If I did not check my IRA statement, this error could have gone unnoticed and my losses could be much larger.

I am concerned that if I buy similar funds and the market drops again, I could be a 2 time loser, once late last year and once again. Does anybody have any advice for me? Do I have grounds for a lawsuit? How should I proceed? Is a complaint with the Connecticut Department of Labor worthwhile. I'd like to get the securities license revoked of the rep. as he is incompetent. I may file a complaint with the Attorney General of CT.

Any help would be appreciated.

I asked why this ballance was more and she then tried to say it was late fees and interest. My payment has never been late and the records to the Plateau group by V. Mcglasker show the payments were never behind. I need help as they are trying to rip me off for an additional almost $1000 that is not owed to them.

Bottom Line my car was totaled and the Insurance I have Sentry Insurance paid Fidelity bank $13000+ dollars and my Gap insurance Plateau Group paid them the remaining balance quoted to them by Valerie M of $8872.19. Which according to the records sent to the Plateau Group paid the vehicle off I called Valerie M today 06/04/09 to make sure everything was taken care of and now she is quoting me a higher payoff of $9200+ dollars meaning the car is not paid off I asked why this ballance was more and she then tried to say it was late fees and interest.My payment has never been late and the records to the Plateau group by Valerie M show the payments were never behind.I need help as they are trying to rip me off for an additional almost $1000 that is not owed to them.

For the past several years, Fidelity has been changing their various rules and policies AFTER THE FACT, while simultaneously insisting they have changed nothing (despite demonstrable proof that they have).

For example:

A few years ago, they began insisting that funds be transferred into the customer's "core account" BEFORE allowing an online transaction to take place, rather than on or before the settlement date (which is 1-4 business days AFTER the transaction).

Conversely, Fidelity (now) won't transfer funds OUT of a customer's account (e.g. to his bank) until AFTER the settlement date of any and all transactions, even if the available funds are not required to settle the transactions (e.g. the customer has more in his/her "cash account" than his/her outstanding transactions.

Despite the above, Fidelity representatives continue to promise to transfer funds on a given day, and then (when the customer complains that the transfer was not made) claim they cannot transfer any funds until after settlement days (even if available funds are in excess of the settlement obligations).

More recently, Fidelity's online system stopped recognizing as available funds that were transferred in, until 4 business days after the transfer has been made. Thus, after transferring funds to Fidelity, the customer has to wait another 4 business days before he/she can use them to make a purchase online!

Until very recently, Fidelity's representatives would manually put through the transaction at the online commission rate (to compensate for their online system's failure), but as of 5/27/2009 (or perhaps earlier) they now charge the "broker-assisted" rate for such transactions, and have the audacity to insist that it has never been done differently!

Perhaps less importantly, Fidelity prints nonsensical and non-applicable "cost basis" information on the statements they send out. Their own representatives have no idea what this gobbledygook represents, and it takes hours on the telephone to find someone who can explain it -- while insisting they introduced this error in cost accounting "at the request of their [other] customers'.

Most of this is fraudulent, of course, but Fidelity doesn't care about the small investor (who is the only victim, as they make special "concessions" for their larger customers).

Complaints to their CEO are answered by non-responsive and insulting form letters from personnel unknown by others in the company (in other words, the names are fictitious).

So, why don't I use another broker? Because Fidelity charges a fortune to transfer assets to another broker, and probably would mess up the transaction. Delayed transactions, resulting in different (sometimes higher) purchase price. Higher commissions, loss of interest, loss of many hours for each transaction.

I have been attempting to roll several investment accounts into a single account for several months now. These transactions should never have been an issue with the correct preliminary paperwork. Upon initiating the requests I was informed that my accounts would go onto a holding period until correct paperwork was received by Fidelity. When I received the initial forms I filled them out and mailed them the following day. On these forms I have to indicate and verify that I am in fact not married nor have ever been married as Fidelity has me displayed as filing jointly with my non-existent wife. I expected a notice the following week approving my transaction, this was not the case. My transaction was denied and instructed me to contact a representative. Upon enquiring to the representative I was told that the correct paperwork had not been filled. I asked how this could be as it was the paperwork that they had sent me, quickly being informed by the representative that a further investigative work order would be required. Upon contacting Fidelity a week later I am informed that the initial work order filed the previous week had been lost, and that a new work order would be required. Upon further investigation Fidelity decides that they had in fact sent me the correct paperwork and approves the transaction.

The second account seems more troublesome. Upon rolling this second account over I am also required to fill out paperwork that never arrives. Curious as to why I never receive paperwork for this account I contact Fidelity and am informed that they do not have my address correct. I do not know why my address would be incorrect as I am receiving massive amounts of paper from them on a daily basis at this point. Upon updating my address so that SW now reads South West my account goes onto a 15 day holding period. Two weeks later I receive the correct paperwork. Upon filling out and notarizing I mail back to Fidelity using their envelope. I contact them a week and half later and am informed that my transaction has been lost and was never uploaded into the system. This whereby requires a new time sensitive transaction to be initiated. Needless to say, three months later, I am still waiting for Fidelity to send me the correct paperwork so that I can access my accounts which remain on perpetual holds.

On April 15 of this year when we realized that it would behoove us to make a contribution to my husband's traditional ira, my husband called Fidelity to find out how to get the funds to them and into his existing account, since we don't live in a town with a Fidelity location. The rep he spoke with told him that he could send a check to Fidelity just as long as it was postmarked on April 15 and received by April 22. So, we wrote a check, filled out their deposit slipped which we accessed online, put it in an envelope, addressed it, attached postage, and dropped it off at the post office, well before the last pickup time on April 15. No, we didn't get proof of postmark date, but I believe that the post office picks up mail every day up until the last pick up time indicated on their drop off boxes, and especially on tax day!

As an important aside, the Fidelity website indicates the various ways to contribute to an existing ira: one of the options is to mail a check postmarked by April 15, 2009. Nowhere does it say what date it needs to be received. So, if you live in Ohio, your check will probably get there in a day or two. I mailed my check from the state of Washington, and it supposedly arrived on April 22. (Imagine the situation the poor folks who live in Alaska find themselves in with Fidelity.)The funds were taken from our checking account on April 22.

Lo and behold, on May 2, my husband receives a letter from Fidelity indicating that because his check arrived after April 15, the contribution was applied to 2009. One of the Fidelity representatives we spoke with after receiving the letter said that the check needed to arrive by April 18, 2009 to be credited to tax year 2008. (Again, my husband was told by a phone rep on April 15 that the date was April 22, and the website says NOTHING about the date the check needed to arrive at Fidelity.)When we asked where on the website the April 18 date is referenced, the rep could not answer. (Because it's not there!!) Another Fidelity rep indicated that they scan the envelopes when they come in but they didn't scan ours...? We were told that the post office didn't put a postmark on the envelope but they may have put a barcode on the envelope...? And, of course, the envelope has been destroyed.

They admitted that they had heard from others with the same complaint but they were not going to do anything about it.

Received a letter, from Fidelity, dated1/31/2008 advising, that Fidelity Investments failed to process the minimum required distribution from Peerless Pump 401(k)plan for the year 2007 due to administrative error. That they were providing me a letter,that I should attach to file with my 2008 tax return. They apologized for the inconvenience and that it would waive any excise tax penalty from the IRS on the late distribution. I have the letter referring to I.R.C. sections and justifying their actions and taking the blame for what happened and that it beyond my control.

They requested that the excise Tax assessed under section 4974 (a) e waived. I am not that familiar with sections and it sounded good, However, I am in the process of filing my Income tax for 2008 and this error has impacted my return. I was informed that they could not help, but that I could file a complaint to Fidelity Investments, ECM-Client Services, Covington, Ky 41015. I was not able to talk to Mr. Milton, only to some intermediate people.

My Tax Advisor has informed me that due to this error of late check that was received in January of 2008, My Tax would be higher. Normally, I would be refunded $391 because of my witholding amounts of $2,238.00. Now,I would have to add another $2627.00 to my Tax burden which would be $4865.00 tax. Apparently this check pushed me into a higher tax bracked. I seek some recourse, I do not feel that this added burden is mine. Please advise, thank you.

In Dec08 I purchased a 250k cd with fidelity and my wife purchased a similar cd for her acct. This was confirmed on the phone by the rep and the funds were transferred from a cash acct at fidelity to cover the purchse. We went away for several months and returned to file our taxes-and the fidelity records showed that my wife's transaction occured but mine had not occured. I called and fidelity confirmed that they did not complete my transfer because they had a system wide problem and some trades were not completed and others were. They never informed anyone of this problem-they waited for customers to call them. I asked them to reinstate the trade as of whch means do it over. The rep on the phone said he could not do that but could offer me $100.00 as compensation for their error.

I said it was unacceptable so he told me it would be submitted to the dispute reconciliation group! I said there was no dispute since they admitted that they had a problem-not me. Boy was I wrong! Their take was that I was supposed to inform them of the mistake within a certain amount of time otherwise it was my problem and not theirs. Read the fine print of the customer agreement! This rep then offered me $500.00 to solve the problem but no reinstatement of the cd which would over its life probably return close to $5000.00.

So the cost of a 30 year customer is $500.00-I guess I'm glad I didn't take the first $100.00 offer. This is not a customer friendly operation like it was when they first started and they have their but covered with plenty of legal talent to suppress dissent. Ill be moving on to another company and praying that they are more ethical than these guys.

loss of a long term customer

Well on Friday April 3rd 2009. I went in to my Bank Trumark Federal Credit Union set up an IRA with them. We filled out all the proper paper and they explained all my options. when we called fidelity to find out how they wanted us to procede they told me I could not roll my money over, mind you its not company matched money its all mine and they told me its not an option for me. but I could take a loan out. Im out on workmans Comp and there is no way i could pay a loan back without a payroll deductions. they told me then I would suffer penalties. I said wow I'm not taking a loan. I want to roll over MY MONEY I worked for and saved. Thats when I hung up on them

I am going to contact my attorney.

In 1996 when I left my job, I was advised to roll over my IRA into Fidelity Funds (now Fidelity Investments)for safety, security and growth.I put $169,588 into two funds.(FSELX and FSPTX) On December 31,2008 they were worth $40,000.They are about $37,000 now. I requested that they be transferred to my local account before they were eaten up completely because they were going down every day. I entrusted that money to them and they failed me miserably.

If I had put the money into a savings account, I would have about $218,000 if it had paid 2% a year, instead of being down almost 80%.They couldn't even do as well as a 2% savings account! Don't they have a responsibility to manage money better than that? Then to rub salt in the wound, they are claiming the funds are down only 6% this year. Today a Fidelity agent called me and wanted me to put the remains into another Fidelity Fund. I told him that I preferred to keep the last $37,000 for myself.So much for safety, security and growth.

$169,588-37,000=132,588 for their careless money management or $218,000- 37,000 = $181,000 less than a 2% savings account would have done in 13 years.

On August 29th Fidelity had a system glitch that eliminated transactions. I had called in and asked for 50% of my IRA to be moved to a Fixed Asset/Money Market account and it did not happen. When I called in to complain they admitted they had had a system glitch but that they would correct it. Finally the end of November I got a partial resolution however they did not put 50% of it in a Money Market, only part of it and the rest they put in some sort of Bond? Which was not my instruction. They told me I would have to escalate this problem to a Covington, KY address so I Fed Exd the information (have a delivery reciept) and never heard back again.

Due to the problems they had they did give me my PAS fees back ($591) which does not begin to cover the losses. This has been going on for 6 months now and I can't get anyone to resolve it! They won't let me listen to the voice recording of my original conversation with D.l Garon proving my request and told me I would have to get an attorney and then still probably would never hear it.

Loss of $24K+ in 401k monies

I understand I have the debt to Lockheed Federal Credit Union. However, it was the first notice/contact that I had that they had sent my account to collections. I understand the way collection agencies work, recovering a debt. The problem is that he wasn't professional, lied (regarding my receiving anything from his company in the mail before the phone call) to me, bullied me, and then threatened to send me to the legal department, all the while, screaming my name over and over (at least 25 times in the course of 3 minutes).

It was emotionally devastating and didn't have to be at all. A professional manner would have told me (1) who he was, who he was representing, the debt, the debt amount and t hen worked out payment details with me (I'm unemployed and a full time student and single mother...I don't have $400.06 dollars in my account, especially the day before Christmas).

The experience has been haunting me since, and it's been 2 days.

I had a 401k rollover account with them and was charged a series of unreasonable fees just to have my account with them. When I tried to finally close my account, I was given the run-around and in the end they charged me again to move my own money from their management! Their customer service is terrible, their employees make a huge profit from our hard earned savings and there is not one thing we can do about it.

I have lost thousands of dollars while my account was under Fidelity's management.

I opened my account and found Fidelity had gone in and removed over 44,000 dollars. The following day they called and said the made an error on my account in May of 2007. This was September 2008. I purchased 5000 shares of Keppel stock through [their] International department and received a confirmation on my purchase. I sold the stock almost 3 months later and they decided I wasn't entitled to get what I purchased.

Their Senior Legal Attorney has yet to tell us under what law they had a right to break into my account and remove funds. I have asked for the names of those who committed the crime so I can press charges

They have taken almost 45,000 dollars out of my IRA account. I have since moved my two largest account out of Fidelity. I have another case in Arbitration against the company with Finra.

I purchased a 2003 Pontiac Sunfire in Cairo Ga in 2005. Since the vehicle was used, I felt that it was to our best interest to purchase the extended warranty (5 years/100k miles). I recently took the vehicle in to have the air conditioner checked. Based on the repair needed, it would have been covered by our extended warranty. The repair center contacted Fidelity and was informed that the warranty expired January 08. This of course did not fall with in the 5 year,100k miles.

I called to find out what the deal was and was told that since the car had over 6,000 miles at the time of purchase, the years began at the date the car was manufactured not purchased. I am VERY upset with the dealership for not explaining the true facts regarding this warranty. We asked specifically if the warranty would begin at the time of purchase. We were told that it would. There's no way that the dealership was unaware of this.

This is a deceptive practice at best. We purchased the vehicle and warranty in good faith and hoped that this courtesy would be extended to us. Fidelity and Thomas are guilty of this deception and not to mention, very poor consumer relations.

We are going to have to pay $700 out of pocket to have the repairs done on the vehicle.

I have a brokerage account through Fidelity investments. I am also a margin borrower. Due to the recent market volatility, I have been receiving margin calls on a daily basis. I have moved adequate funds over to meet the calls in a timely fashion as per my agreement with Fidelity. On Friday, Oct. 10th. I called Fidelity for a status on my margin calls. I was told by Fidelity that my account was in good standing and I had a margin call for around $200.00(the employee contacted their margin area for this number). I promptly deposited the funds and the Fidelity employee said they would notify their margin dept of the call being met and my position was fine for Friday.

I checked my balance 2 hours later and Fidelity liquidated the entire position for a net loss of $11,000 on my end. I immediately contacted them and was told that their department gave me bad information and that they tried to contact me via email of the error. I never received an email, voicemail, or phonecall asking for more funds to be deposited..which I would have done. I have contacted them 2x for an explanation and I have received nothing but excuses. I still have not received the phantom email from them that they said they originally sent.

Overall: Fidelity informed me my high dollar investment was fine. They confirmed my margin calls were met. They made an error and never contacted me for further funds, which I would have provided. They have not provided any proof of a communication and misled me to believing my position was in good standing then liquidating it 2hours after I was told everything was fine. I have since moved all my accounts from Fidelity and pursuing legal action.

$11,000 realized loss after all margin calls were met. No communication of further funds needed by Fidelity, which would have been provided promptly. I had met 5 margin calls previously with no problems. Deception from Fidelity saying they sent an email telling me my position would be liquidated and yet I never received communication. Admission that their margin department said everything was fine, then made an error. Fidelity has done nothing but sell my position for a loss, said they tried to contact me but never did, and refused to correct the situation by allowing me to keep my position which I was told was safe.

Jasmes o contacted me approximately on 9/25/08 and stated that I had bneen approved for a $15,000 loan and explained that to secure the loan I would have to send either a $1096 money gram from Wal Mart or get a $850.00 money gram for the insurance policy in the event I get hurt and cannot make the payments. I have the legal contract work at my house in teh event you need that as well. My wife and son's girlfriend went to Wal Mart to mail the money gram for the 850.00. She gave O, the time it went throught and the routing numbers and acoount number of our bank account. The money went through, but no loan ever showed up. I have tried to contact him at both of thiose numbers indicated above, but no one ever returned our call.

Fidelity messed up the pricing of securities on Friday October 3rd, 2008. Although the prices were corrected that day, transactions and possibly customer balances were not corrected. I have called and they cannot give me an exact time my account will be corrected..just that they are working on it. They are holding my money hostage (around $2,600).

I could be possibly trading with that money or gaining money on it; instead, they are holding it themselves. It is ashame that with such a big company you have to babysit your account daily and have a pretty good knowledge of trading to catch their errors. I am being offered no type of compensation for the error and no time of correction. If and when it is corrected it will be very difficult for me to calculate whether or not it was corrected accurately.

I purchased this warranty thinking it would help in care repairs but they will have the dealership talk about the warranty with the scare tactic pitch. Actually they hardly cover you at all. For example, my service guy mentioned that having a cv boot rip is important but its not covered but if the axle breaks and the car becomes a danger to drive then they will cover the more costly repair. It doesn't make sense.

I am not happy with this scheme at all. My fiance bought this extra warranty because they used the scare tactic sales pitch. Are there any honest companies anymore?

I purchased a Platinum warranty but I'm still having to pay for repairs. I don't get it. Furthermore we want out of the contract ASAP. Our contract says we are bound to the deal as long as we own the car. What is this?

It doesn't make sense. I am not happy with this scheme at all. My fiance bought this extra warranty because they used the scare tactic sales pitch. Are there any honest companies anymore? I purchased a Platinum warranty but I'm still having to pay for repairs. I don't get it. Furthermore we want out of the contract ASAP. Our contract says we are bound to the deal as long as we own the car. What is this?

I had requested a check from my 401 account. They sent me 4 emails telling me the check has been approved and the shipping tracking. I got the check the day I was going on vacation. Went and put it in the bank...The next week when I returned from my vacation I got a call for the bank, stating my account was 1000. overdrawn. Fidelity stopped payment on my check with not brothing to contact me to let me know.

When I called them on Monday, They said it was a error on thier part. The money was not available. It was like too bad for all the overdrafts fees and 1300.00 was going to be my problems. Please any idea how the can do that. Like I said, I have 4 copies of emails they sent stating ther money had been approved and sent on its way. The orginal check was for appox. 2000.00 after taxes abd fees were taken out....Im at a lost on what to do...Looking for any advise you can share. Also they told me this had happen to several people within that week and it was all a error on their (people or computers) not sure.

Major overdrafts...and bounce checks...By rights I should still have enough money to pay my bills....not negitive balance in my account. I have a daughter and 2 grandaughters to support.

Fidelity distributed funds from my ex-husband's retirement account for court ordered child support and incorrectly identified me on the 1099-Rs submitted to the IRS creating a tax liability for me. The 1099-R should have been reported to the IRS with my ex-husbands SSN as it is his tax liability. Fidelity in effect has reduced the court ordered amount of child support money I received by the amount of taxes I had to pay on the distributions even though it is not my retirement account. Could this be tax fraud? Fidelity is completely unresponsive, telling me I should seek advice from a tax adviser. I am in the process of filing a grievance with Fidelity and I am in the process of seeking advocacy from the IRS and the state of Ohio.

I have paid over $5000 in taxes that I am not liable for. Fidelity has deep pockets and this is litigatable for the taxes paid, legal fees, damages for Fidelity causing my daughter's child support to be reduced by $5000. The child support order has ceased. I have not received a penny for 2007 tax season but I just got a 1099-R for 2007 from Fidelity. The retirement distributions continue to be sent to the child support agency who forwards the money to my ex-husband and Fidelity causes me to pay the IRS the taxes on the distributions.

Where do I start with fidelity? Fidelity took over our benefits when the company I work for was bought out. The first indication we had that there were going to be problems was when I noticed that I was has money taken out of my paycheck for dependent child insurance, which would be fine except for the fact that I have no children. I notified fidelity of this on several occasions; the problem was never resolved, and the company refuses to refund any of the money saying that it's up to me to prove I have no children! The next thing that happened was that someone mis-keyed my benefits info and canceled my wife's health insurance. This one could have been serious; we went to pick up a prescription and were told she wasn't covered. Fortunately our pharmacist knew us and gave enough medicine to get us through the week.

Finally, the last straw, I called Fidelity and requested instructions about how to pay off a 401k loan and take out a new one. I made my plans 100% clear to the representative. After the conversation I took $800.00, got a money order, and sent it to Fidelity. Only after they got the money did I find out that I didn't have a loan available. Fidelity was no help what so ever; they refused to reverse the loan pay off or assist me in any way. In fact, they basically said it was my fault because the rep never said I could take out another loan. Again my intentions were made totally clear: if I wasn't able to take another loan shouldn't the rep have notified me of that before I sent in the 800.00? A reasonable, responsible person would say so, however it seems that those are two adjectives which simply don't apply to fidelity, as I told them if they were my bank or my car insurance company, or my cable company I would fire them for their horrible service. Unfortunately, I am stuck with them, in a word, Fidelity service is terrible.

The economic damage that occurred was that we sent in the $800 that was our mortgage payment fully intending to pay the mortgage when the new loan arrived. This caused the first 30 day mark ever on our credit.

My retirement was ruined and I had to sell most of my Real Estate to survive.

I am a 73-year old senior citizen. To state briefly, Fidelity failed to withdraw an automatic year end distribution from my IRA account for the year ending 2006. As a result of their default I was required to pay a substantial penalty to the IRS. Fidelity has never disputed their default and, in fact, suggested that I have a memorandum prepared by an accounting firm with respect to the extra costs incurred and will incur in the filing of taxes for the years 2006 and 2007. I complied with their request. All expenses itemized was a direct result of Fidelity's default. Fidelity has never disputed any of the charges in that memorandum or the preparation of it. I have complete documentation and exhibits supporting this claim against Fidelity and would be more than willing to send copies to anyone who would take up this cause on my behalf. Fidelity has failed to meet its obligations to reimburse me for the costs and expenses I have incurred as a result of their default. My complaint has been registered with Fidelity.

As a result of Fidelity's failure to effect an automatic deduction from my IRA account for the 2006 Minimum Required Distribution I have suffered total expenses in the amount of $19,193.00. Fidelity is ignoring this entire matter knowing that I do not have the means to bring litigation against them in order to resolve this dispute. I implore that someone will take up this cause on my behalf.

I work for General Motors, which uses Fidelity to manages its retirements, life insurance, health benefits etc.

When I transfered from Delphi to GM in June 06. It took Fidelity five months and numerous phone calls to get my health insurance active. Every time you call you talk to someone different and you get different answers from everyone. My benefit rep. at work was calling and so was I. Until I got upset this problem did not get corrected. I had to call everyday for a couple of weeks and keep calling doctors about unpaid bills.

Now on Jan. 26, 2007 they have succeeded in cancelling my health benefits. Which was discovered when my daug. tried to go to the doctors this morning. I called Blue Cross and was told Fidelity cancelled on the 26th. Fidelity can't figure out what happened. Who knows how long it will take to get corrected.

This causes doctor bills to be paid late not to mention the frustration of dealing with such an incompetent company.

Numerous people all over are having difficulty with this company. Benefits being cancelled, years of service records incorrect, people told they can retire then called back to work because of Fidelitys inadequate records or negligence. One guy waiting for disability pay was told on different occasions that needed papers where sent in the mail which never arrived and the next person he talked to tells him nothing was sent because they need more records from him. So who do you believe? They sound sincere and knowledgable when you talk to them but the results never pan out.

No one at this company seems to be on the same page. It is extremely frustrating to deal with them because you never know whats real and what isn't.

The information and benefits this company manages are important and alot of peoples livelihoods depend on accurate records and timely service.

This will cause my end of year HSA insurance contribution to arrive too late for disbursements to be made before the end of the year

Fidelity Investments is changing their fee structure effective September 10, 2001. Included with this change is a new minimum balance fee for any Fidelity mutual fund with a valuation of under $2,000. The fee is only $12/year, but there's an important principle here. The minimum investment (for non-retirement accounts) is typically $2,500. Some funds - like all of the sector funds which I invest in - charge a 3% load on the initial investment.

The value of the fund depends on how well Fidelity invests the customer's money. To charge a fee for losing over 20% of their customer's investment is outrageous.
In the summer of 2001, I invested in 5 different sector funds, with the minimum $2500 each. As the market deteriorated, most of those slipped below the $2000 minimum. The fee will be assessed in November. If the market does not improve, I may have to pay $12 for each fund, as a result of Fidelity's losing so much of my money.

My choices are limited: I can increase my investments, to get the valuations over $2000 each. I can liquidate my investments, and maybe consolidate some together. Or I can do nothing and pay the fees. I am outraged, and I am closing my Fidelity accounts.

As a former employee of corporation with a Fidelity 401K, I contacted Fidelity on June 20, 2001 to have my 401K rolled over into a Fidelity Rollover IRA. With the help of the Fidelity representative, I completed an application, setup the above referenced account, a note was put onto my account to transfer it to the Rollover department and was assured that the 401K was resolved at this point.

I received an Investment Report in the mail with a $0.00 balance. On August 6, 2001, I received a check with the federal and state taxes removed from my Fidelity 401K. The Fidelity 401K had not been rolled over into the Fidelity Rollover IRA. I called Fidelity and spoke with Troy Vanderburg, who very matter-of-factly told me that there was nothing he could do and that I should call another department (after being transferred twice to talk with him).

I had to pay federal and state taxes on my 401K. I wasted my time with the phone calls, applications, setting up accounts, etc. with Fidelity. I could have just waited to receive a check from my 401K and deposited it.