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Consumer Affairs


Is this your Business?

Federal Financial Group


Consumer Complaints & Reviews

Like most of you, I received this same annoying telephone call. I've gotten them before and considered it an assault on my time. So, I decided to fight fire with fire. It's simple. I set up an appointment with them, upon their request, and had them meet me at my local Starbucks. I had told the agent that my home fax number was my cell phone and that it was the best way to get a hold of me. On the day of my appointment, I received a call from the agent confirming my appointment time, 10 minutes before we were supposed to meet. I then received a call seven minutes after my appointment time asking me where I was. I told her some ** and that I would be there in 10 minutes. Ten minutes later, I called her and told her that I had been pulled over for speeding and would be there in five minutes. Ten minutes later, I called her and told her that my child's principal called me and I had to pick up my son.

She rescheduled two days later. Two days later, I played the same game with her and was able to get her to waste another 25 minutes sitting at the very same Starbucks. As of today, I am waiting to see if she reschedules again. I hope she does. All this was done while being productive, at home, as I office out of my house. I'm going to try to pull this off with every cold calling fool from this day on. Have fun!

The relentless calls from Federal Financial Group's call centers are wasting my time and my staff's time. We get the same spiel over and over: a scratch card with a guaranteed prize of 25K, a trip to the Bahamas, a Ford Explorer or a TV will be presented at my place of business. I have made requests to more than ten of their callers to remove our numbers from their call lists. I have also contacted to main FFG office and spoke with the same "Office Manager/Director of Ops" on three occasions (9-30-11, 11-11-11 and 11-18-11) and each time I was assured the calls would cease. The calls continue, sometimes several in one day. The disregard of our requests to have our number removed is unprofessional, unacceptable and outright harassment. These calls need to stop.

The caller said I won $25,000 or a Flat Screen TV or a Ford Explorer. I wanted to ask questions. First, the phone number they called on is private. I do not know how they got the number. I could not understand the person placing the call, since she did not speak English well at all. I am extremely upset. My private number is on a do-not-call list.

The caller said that he was with Federal Financial Group and that he was calling to let me know a Scratcher card would be sent here to my office within the next few days and that one of the main prizes was a Ford Explorer. He said it was just to get their name out there and that there would be no money involved whatsoever. I was going to hang up as I usually do on these types of calls but I listened some more. He said that he needed to ask me four basic questions. The first one was what age range am I in. He listed 18-24, etc. I then said, "I'm sorry, sir, but I'm not giving personal information out over the phone." As soon as I said that, the line went dead. I truly hate these moronic calls and so wish that someone would shut these idiots down.

I have received no fewer than 27 telemarketing calls over a period of 6 months. At least 15 of these callers were instructed to add our numbers to their do not call lists. On 2 occasions, once in the Spring and again in early July, I contacted their corporate office directly to request a cease to all calls.

I still continue to receive a call every 1 to 2 weeks. Every call begins with the same stupid script:

"I am _____ from Federal Financial Group. I am calling you today regarding a scratch-off game in which you could win a Ford Explorer. We are doing this just to get our name out there."

This company blatantly and arrogantly refuses to cease calling. I have also forwarded complaints to the NC Attorney General and the FTC.


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