Fannie Mae

A Fannie Mae owned unit (unoccupied) in our condo complex had a leak in a toilet supply line. The leak went down into the flooring and the unit below's ceiling causing damage. Our property manager has gotten the runaround from Fannie Mae reps who have been rude and all but threatened her. Who can help us get Fannie Mae to repair? The leak was witnessed by four people. Someone please help us. Help us make Fannie Mae take the responsibility for this. Don't they carry insurance?

I am writing this as a formal complaint against Fannie Mae, Homepath, and the Tanis Group LLC.

My wife and I attempted to purchase **, IL 60014 in September 2011 when it was bank owned by Fannie Mae. After putting in multiple offers for the house the seller was not willing to negotiate and we settled on a price of $187,000. After two months of getting every repair company and estimate lined up which took a lot of time the total repair bill for the house was over $40,000. We asked multiple times for the seller to cover a few of the costs (rotting wood surrounding the upstairs windows, broken garage door, mold in basement) the bank was unwilling to help with the repairs. We stated that after the inspection the repairs doubled and we were over budget. We agreed to pay all the repairs except the mold in the basement which cost $3,000. The bank refused to pay and we said the house is not worth $227,000. We showed them the other house less and a mile away that we were going to go buy for $215,000. After being involved in the Candlewood house for over two months working every day to get the repairs in line so we could close the bank lets us walk away. We told them multiple times that because of the repairs and that they would not negotiate with the house price they would not find another buyer willing to pay our offer price.

On 1/11/2012 the house was sold to another buyer for $133,480, which is a $53,520 loss. The bank let us walk over a $3,000 bill, which caused them to lose $53,520. This is a shame and a breakdown in the selling department. They refused to listen to their buyers and just said if you don't want the house leave. This was a complete waste of two months of my life and caused a lot of stress. I hope someone can address these issues and fix them for future Fannie Mae house buyers.

I am about to lose my home to foreclosure. You won't believe what is happening now. I have a home in Fresno, CA with an approved short sale. JP Morgan is the junior lender on this loan. The home is currently in short sale and it expires on the 8th of January. I have had an approved offer since August of 2011 and it is currently being log jammed by Chase. I have a signed short sale agreement and HAFA RASS through BofA. All of this has been provided to Chase. Chase is responding by saying that they will only accept the MHA Form 184a that is provided by the official HAFA website. However, Chase is saying that this must be signed with the BofA letterhead.

Neither BofA nor their third party servicer, AMS Servicing, LLC, have ever heard of this and will not do this. This is not part of the HAFA requirements. There is word on the internet that I am not the only one having this issue and that Chase is not following HAFA guidelines. I need someone from the executive offices to get on the ball with this situation. My short sale agreement expires on the 8th of January. I will be reporting this issue to the FTC, the California Attorney General and the Consumer Financial Protection Bureau if this isn't handled immediately. I have done everything that has been asked by both BofA and Chase. At the moment, Chase is the only one preventing this sale from going through and it needs to get fixed, please!

Man came to my door claiming to be hired from my Mortgage Servicer (Seterus). He held an envelope with a letter that stated Seterus had enlisted them to help out with loan modifications. I explained I had already filled out paperwork and he said that "Seterus was wiping the slate clean because they couldn't keep up with the paperwork." He said to fill out the paperwork and he would come back to our house to go over it before sending into Seterus as there is a program that would lower our payments for five years and put the arrears at the end of our loan. He said he would look over the paperwork before submitting because he knew what they were looking for. The night of our appointment with him, he did not show. I called him to see where he was and he said "sorry, Seterus pulled the contract with them and he could no longer help us." This was all in a matter of two days of talking (week after Thanksgiving).

Received a letter on 12/7/2011 stating that Fannie Mae has started foreclosure proceedings even though after calling their credit counselor to go over options for us. They couldn't make an appointment with us until December 27th and our court paperwork says we have until January 16th to object. Why are people offering a glimmer of hope only to have it ripped away? I'm sick of the roller coaster ride from hell. Where is the help for these modifications? I may now lose my home because I was working with Seterus and NCCI for modification and not Fannie Mae to begin with.

I was living in an older mobile home, paid for. It was, however, bankrupting me with constant repairs. I heard about a USDA loan, available for people who were seniors, or disabled, or who lived on a small income. I was eligible all three ways! I was told I would get a $7,500 direct grant (this is a rural housing program), plus $7,500 for any home modifications needed. I sold my older home to a young couple, where the wife's father was a contractor, and the young husband was good with his hands.

I bought a foreclosed home that was priced at $60K. Probably half of what it really was worth not long ago. Everything went OK. But, at closing, suddenly the mortgage broker told me Aunt F** reneged, but I could still go ahead with the loan. At $466 a month. I was told also by every party, including the lady at USDA (for whom I only have praise. She helped me in every way she could), that I would get the $8,000 first time home buyer rebate.

Great! I could use that to fix my car, pay off all my bills, install kitchen appliances, and have the aging fence repaired. That would leave me with only my mortgage and utilities each month. Well, the $8L never arrived, and besides, I was later told that you only get the $8K if you bought a house over $80K, so I would only receive $6K. OK, go for it. Won't be able to repair dangerous deck or fence.

Then, 5 weeks after I submitted the tax rebate forms, I was told I would have to furnish the IRS a record of my last 5 years of insurance on my old home? Now, am waiting again, after further info was required; had to give them, all over again the name of every entity involved with the transaction.

Mortgage broker, Mortgage lender, name of USDA lady, Real estate lady, everything. Last I heard, I might get the rebate on January 18th. One other man who was involved with the same program, has been waiting 8 months! In the meantime, I have no kitchen appliances. Nothing to cook with. They will come out of the rebate. Not one thin dime will go for fripperies or luxuries. It all must go into this house. Also, guy who inspected this house for $250, notified us we would need to replace a few shingles on the back of the house.

less a month in income! And if I had known about that problem 6 months ago, I probably would not have qualified in the first place. Make no mistake. I love the new house, I just wish I had appliances! And that Aunt ** had kept her ** agreement!

I purchased a home five years ag, and needless to say, the mortgage is upside down about $85,000. My mortgage is owned by Fannie Mae and serviced by Indymac. I contacted a realtor who has handled short sales for the last ten years and requested a short sale package from Indymac. After submitting the package with a strong contract on my property Fannie Mae simply rejected it because I am not delinquent on my mortgage. Fannie Mae stated that I need to be 31 days behind before they would even consider it even with a contract. I know that a short sale will affect my credit but they are asking that I ruin my credit even more. How does this help the homeowner? In addition to that, you are restricted from buying a home for two years.

The call center for technical support in India is awful. I have had to explain my issue with Captivate 5 over and over and over to every person I've spoken with. They've asked me the same series of initial troubleshooting questions every time and when they can't figure it out, they say that they're going to escalate the issue to the next level of support only to start back at square 1 with the same questions that we've already gone over. I've heard them try to blame the bugs on my LMS, my computer and my user account on my local machine when the problem is clearly a bug in the new version of the software. They are quick to pass the buck and not take responsibility for actually working out the bug in the code.