e*Trade

Lisa of Daleville, VA September 26, 2008

Lisa of Daleville VA (09/26/08)
I opened up an E-Trade Account and purchased Cisco Stock on two occasions. I did not execute any agreement for quarterly costs. E-Trade has drained my online account and is refusing to issue me a CISCO stock certficate for my shares. They say that I owe them 887.00 for quarterly fees. When I signed up at E-Trade, I paid for the two online purchases of Cisco stock. Having only made two purchases, E-Trade drained my online checking account and now says I owe them 887.00 for quarterly fees for nothing. They are refusing to issue my stock. They said they would Fed-X me an agreement that I executed regarding the fees charged. To date E-Trade has not provided the agreement - why - because I never executed one. They have robbed me and I intend to file a complaint w/Virginia Attorney General and the BBB and as a federal employee, I intend to talk to the FBI and Postal Inspection Service regarding wire and mail fraud against E-Trade business practices.

Chris of Pacifica, CA September 22, 2008

Chris of Pacifica CA (09/22/08)
I opened an account with eTrade in 2001 or so. I had very minimal activity after about 2005 and parked some stock there for several years. I logged in recently and see that the quarterly fees (I didn't know that there were quarterly fees of 40) + the interest charges on the quarterly fees had accumulated to 421.

What a surprise. eTrade has my ...do I have any recourse to dispute these charges. They tell me that I can't dispute the charges since they have the . 421 owed to eTrade

Dan of Toledo, OH September 17, 2008

Dan of Toledo OH (09/17/08)
I have a checking/money market account with Etrade. When I opened my account, I was told that I would get 100 free trades. After making my first few trades, I verified that I would get reimbursed. Several times they verified this for me so I did a few more trades. Again, I verified that I would get reimbursed. The last time, they told me that I should see a refund within 8 weeks. It has now been 3 months so I called them. They informed me that I'm not eligible for this promotion after I verified at least 6 times with customer service that I am eligible. They are just a bad company to deal with. I will be closing my account.

Richard of Cordova, TN September 7, 2008

Richard of Cordova TN (09/07/08)
August 25 2008 10am. Called ERTrade banks 800 # to get cash for my two(2) matured IRA CD. (within the grace roll over period) They said, Send a signed FAX request to the number they provided. I did.

August 27, Called about status. They could not find FAX. They said re-FAX to a different Number. I did

Sept. 2. Call about status. They could not find any FAXes. I escalated the call to Sr. account manager Bryson, He said, He would personally look into the request & call back. He did not call.

Sept. 3 Talked to Sr. Account Manager Rob He said, He would follow up & call me back He did not. On the above 2 calls, I ask that the checks be sent FEDEX overnight.

Sept 4, 8am. The money disappeared from my account(on line) Sept 5, 1pm. I called the 800 # & ask for the FEXEX shipping #. Their answer was, They had 72 hours before they would send me my checks. Last night, I woke up wondering if this bank was in financial trouble. Was this why they would not send me my Money?? I hope not, but I am closing all my other accounts.

I lost interest because of this delay. Also,I lost a higher interest rate on my roll over CD.

Jeff of Atlanta, GA August 23, 2008

Jeff of Atlanta GA (08/23/08)
I have a checking and savings account with E-trade. I called etrade for an unrelated issue and found out there was a hold on my account due to some discrepancy in our address. However, they had never informed us of this problem. As a result 10-15 checks that were written over the past month essentially bounced. If I had not called them for a completely different reason, who knows how long this would have gone on for. When I called them, they basically could not have cared less.

We will have to track down all the checks that were written and re-write them. I am not sure yet how much it will cost as I am not sure how many checks have bounced at this point.

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