e*Trade

Dan of Toledo, OH September 17, 2008

Dan of Toledo OH (09/17/08)
I have a checking/money market account with Etrade. When I opened my account, I was told that I would get 100 free trades. After making my first few trades, I verified that I would get reimbursed. Several times they verified this for me so I did a few more trades. Again, I verified that I would get reimbursed. The last time, they told me that I should see a refund within 8 weeks. It has now been 3 months so I called them. They informed me that I'm not eligible for this promotion after I verified at least 6 times with customer service that I am eligible. They are just a bad company to deal with. I will be closing my account.

Richard of Cordova, TN September 7, 2008

Richard of Cordova TN (09/07/08)
August 25 2008 10am. Called ERTrade banks 800 # to get cash for my two(2) matured IRA CD. (within the grace roll over period) They said, Send a signed FAX request to the number they provided. I did.

August 27, Called about status. They could not find FAX. They said re-FAX to a different Number. I did

Sept. 2. Call about status. They could not find any FAXes. I escalated the call to Sr. account manager Bryson, He said, He would personally look into the request & call back. He did not call.

Sept. 3 Talked to Sr. Account Manager Rob He said, He would follow up & call me back He did not. On the above 2 calls, I ask that the checks be sent FEDEX overnight.

Sept 4, 8am. The money disappeared from my account(on line) Sept 5, 1pm. I called the 800 # & ask for the FEXEX shipping #. Their answer was, They had 72 hours before they would send me my checks. Last night, I woke up wondering if this bank was in financial trouble. Was this why they would not send me my Money?? I hope not, but I am closing all my other accounts.

I lost interest because of this delay. Also,I lost a higher interest rate on my roll over CD.

Jeff of Atlanta, GA August 23, 2008

Jeff of Atlanta GA (08/23/08)
I have a checking and savings account with E-trade. I called etrade for an unrelated issue and found out there was a hold on my account due to some discrepancy in our address. However, they had never informed us of this problem. As a result 10-15 checks that were written over the past month essentially bounced. If I had not called them for a completely different reason, who knows how long this would have gone on for. When I called them, they basically could not have cared less.

We will have to track down all the checks that were written and re-write them. I am not sure yet how much it will cost as I am not sure how many checks have bounced at this point.

Mark of Nashville, TN August 12, 2008

Mark of Nashville TN (08/12/08)
ATM dispute. Charged four times for the same transaction, and no one ever fixed the problem. Never got my money back. ETrade is a chop shop joke.

Becky of Sacramento, CA August 11, 2008

Becky of Sacramento CA (08/11/08)
I opened an equity line of credit with E'trade in 2004. When I sold the house in Apr 2006, escrow company paid off the loan and requested to close the loan. In Apr 2007, they reported that I had a late payment on that account. I disputed this through the credit reporting agency and also I called E'trade about the closed loan, and that how could they assessed a late payment of loan fee when they loan closed a year ago. They said that they did not close the loan.

If I was not honest, I could withdraw the whole line of credit after the house sold! I inform them of the house sold a year ago & the loan paid off through escrow company base on the pay off demand provided by E'trade. However, they never remove that negative reporting from my credit report.

After I sold that house, I bought another house in 2006. In Apr 2007, when I tried to refinance my current house (the loan rate was lower than what it is now), I did not get approved due to that negative reporting. I actually did not know about that negative reporting until the lender process my loan application.

Then I contacted E'trade. They still did not remove that item from my credit file. I would have to pay a higher mortgage rate with that negative info on my credit. If they fix it now, I still can not get the same loan rate as low as I should have it last year. But they still have not correct my credit file yet.

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