I paid in full a collection EOS CCA contacted me about for a Verizon debt I owed in 8/10. Several months later I received phone calls about the same debt from various other collections agencies stating that Verizon contacted them and had no record that the debt was satisfied. After contacting EOS CCA numerous times, they assured me they would provide me with a letter of conformation stating that the debt was satisfied but each time they did not. Finally on 11/23/11, I called and spoke to a "manager" Karen ** who gave me a false email address and hung up on me.
Consumer Complaints & Reviews
I am trying to purchase a home and on my credit report it states that the account has been paid. In the comment section, it says that "consumer disputes account information." The account is no longer in dispute and I have a faxed letter last September 29, 2011 from EOS CCA that the account is no longer in dispute.
They failed to send the letter to credit bureaus (Exquifax, Transunion and Experian) to have the item removed. It has been well over 30 days and the dispute information is still on my credit profile. I need help getting this dispute removed so I can proceed with the purchase of my home. EOS CCA still has not reported accurate information of my account.
This collection company sent a letter to our house, our personal home address with my husband's brothers name on it. We were upset and concerned that our address was being associated with this debt that is not ours. We have excellent credit. We didn't notice the name difference until the letter was opened. When we called, they told us it was a federal offense to open the letter.
We asked why our address was associated with the letter. It said that it was purposefully sent to family and friends, a breach of confidentiality in my mind. The customer service agent (Courtney) was extremely rude and raised her voice at me. My husband and I are respectable members of our community and we're in total shock. What can be done? We did file a complaint with BBB with no resolution because the company claimed that they had no record of our address in the system.
My husband's brother's name is Michael ** and the account with this company is **. I have no idea why they cannot locate the information in their system. I have asked that they remove our good address from their database and issue us an apology letter for the inconvenience.
