Endeavor Card

I used TaxACT to e-file my 2011 taxes. Although I have a checking account, I do not have paper checks. The bank routing number was not readily available upon filing so I decided to get my refund on the Endeavor Card this year. The IRS deposited my refund to that account on February 8, 2012. On February 27, there was still no card in the mail. I went through the procedure with the Bancorp on the telephone, which took forever to reach someone and they were anxious to say, "It sounds like your card was lost in the mail, we will issue you another one."

I asked if they had all the information necessary. I was assured that they did and I would receive a new card in the mail in 7 to 10 days. On day 10, there was still no card and it was at this time I was told that there was a hold on my card--pending proof of address. So I faxed them a copy of my lease, drivers license and Social Security card. Four days later, I called to make sure everything was in line and was told that a lease was not a sufficient proof of address. Of course, no one had ever called me to inform me of these hold ups so I guess I would have just dangled in limbo forever had I not contacted them. I was given the number for the risk department to file a complaint where you are asked to leave a message. I left 27 of them over the following days but I never heard from them.

I was finally given the word that it was a go and all the information was good. They would issue me a new card and I would receive it in 7 to 10 days. By now, it is March 27. The card was mailed on March 30 and on April 10, 2012, I still had no card. There is no one to talk to except these people who read scripted answers and their only answer is to issue me another card. It's hard to believe that my Endeavor Card has been lost in the mail twice! I wish that this would happen with my electric bill only once! I don't have any trouble receiving any other of my mail. So the IRS gave Bancorp my money on February 8, and as of April 14, 2012, I still have not received my card. There seems to be no relief in sight. I welcome a call from an attorney or anyone else that can offer any advice as to how to proceed.

I filed my electronic 2011 tax return using TaxACT software. I was given the option of receiving my refund via direct deposit or by check from the IRS or by prepaid Endeavor card. I chose the Endeavor card option. I was told that I would receive the Endeavor card within 7-10 business days. It has been nearly 18 business days and I have not received the Endeavor card. I called 2nd Story Software, who are the makers of TaxACT software and they referred me to the Endeavor people who I found are located in Asia.

When I call Endeavor (China), I am told that they will send out another card; which means another 7-10 business days. However, if I want them to expedite it, it will cost me an additional $60. This is a rip off and a scam. Failure to provide services promised I would like this matter investigated and taken care of as soon as possible.

The Endeavor card didn't come until two weeks after my refund was deposited. They put strange holds on your account for lengthy amount of times. Customer service is poor.

Via phone, I cannot reach a customer service representative. I have called dozens of times during all times of day and I cannot reach a customer service representative. It is nearly impossible to check the card balance without internet access and I cannot address complaints with anyone. I am starting to wonder if any customer help exists for the Endeavor Card sent to me by TaxAct for my tax return.

I filed my taxes through TaxAct and chose to have my refund put on the Endeavor card. Almost a month after my taxes were accepted, I still do not have my card. I contacted TaxAct and they said they have nothing to do with the card, so I have tried to call the helpline for Bankcorp or whatever and can never get through. I have emailed several times, got a response telling me to provide my phone number, which I did and still have heard nothing! The IRS website says my refund was deposited on the 15th of February.

I never received my card. I filed for my refund on 1/19/12; my refund was deposited on 2/8/12 and I still don't have my card. I can't get through when I call the 800 number. This is bull**** !

I asked for my taxes to be put on my own card, but they pushed for the Endeavor Card. Now I cannot get to my money due to it denying me all the time. I am pissed off! I have bills to pay, and it will not let me have them! Don't use this service.

My boyfriend and I completed our taxes and sent them in January 23, 2012 and we called to see when our cards were suppose to be here and they said, by February 7, 2012 and we haven't received them yet. Today is February 14, 2012 and we still do not have them. We have been trying to contact the 1-866 number we got for the card and we have not been able to get through since we called to see when the cards were suppose to get here. We call every day!

I filled my daughter's taxes for her and much to our dismay; she has not received the card. The IRS deposited her refund on the card on February 7, 2012. I have unsuccessfully tried to reach The Bancorp who is the "bank" that issues the Endeavor card, by way of e-mail to their card operations e-mail the recording provides. Also, I went online and found a listing to email their product solutions email address, multiple daily phone calls trying to get anyone to answer a call, then in my final straw today, I called their headquarters was transferred three times, put on hold for ten minutes to have a recording tell me to leave a message and they would get back to me in one business day. Oh and that is the exact message you get when they give you the message to email card operations. This is now day number seven of this nightmare of no responses. I am at the point where this seems nothing short of criminal.

I chose to use the Endeavor credit card for my tax refund and I feel this was a major mistake because I should have already received it by the 3rd of February. I have called every day; the first which I held for one hour then held for 45 minutes, the second time now, you get a recording to call back later. I feel that the IRS should not have included this choice to receive tax refund on the IRS website.

Now, it won't let me go in and put information so you can check the status of the money. I just want my money. I will never again use this credit card company.

I got the card but no money released. This is a very big rip off.

I have an Endeavor card that expires on 2/12. First, they shut it off a month early, and I had to complain. They said I would get a new expiration date. This never happened. Now, it is just days before I lose my card, and they are too busy to answer the phone. I called and they hung up with a callback later, yet they charge me a $2.50 service charge. They also can't be contacted by email. What a fraud! I am paying $2.50 to get hung up on. I need contact, and I need it now.

I used TaxACT just like the previous years ,but this time decided to get the Endeavor card. That was the biggest mistake. You can only use the card at one certain bank but they don't tell you this. You have to call them and see why your card don't work and to talk to someone, they charge you $3.50. I used my card for a room deposit just as a hold. They went ahead and put it through as a charge at $120.They were only supposed to use it as a hold, not run it.The fee was $100 not $120.

The hotel says it has been released back to my card as it takes 14 to do this on their end so I need to call my bank. So I called and once again I get charged $2.50 to ask about my own money. They tell me that it's still there but it's on hold now till July 19 .I used this card at the hotel on June 5th just for one night and now it's gonna take a month and a half to get my money back?

This card is the biggest rip off I've ever seen. It charges you for every transaction you make. The bank charges you and the business charges you. So you get double screwed .I plan on letting everybody I can know about this card and hopefully, enough people will hear about it and the company will get shut down.

I got my tax refund put on an Endeavor Card. Everything was fine until I charged a hotel room to the card. They held $120 as a deposit. I had my vacation, the hotel cleared my account but Endeavor will not release the $120 deposit. When you try to email them, it comes up invalid. When you call them, they charge you $3.95 per call. I paid the $3.95 and talked to someone who said the hotel needed to call them. The hotel called Endeavor (and I was charged another $3.95) and Endeavor said they would hold that charge for one year. Each month of non-use, $2.95 gets deducted. By the time the year is up, I will have no funds left in the account. What a scam.