Ditech

Ditech.com, which contributes a big share of General Motors' profits lately, has left a lot of angry consumers by the side of the road, including those below:

Rafael of Casselberry FL (07/10/08)
In or about Dec 3, 2008 I applied for a loan (refinance) with ditech at ditech.com. on dec 7 or 8 2007 i was told that my loan was aproved and that we will be doing the closing after the appraisal . the FIRST apprisal took plae and I was told to make some re-pairs to the house and schedule a second appraisal, I did, the I was told in January 2008 (first week) that there was still some minor items that needed to be changed. I did the changes and a third appraisal was done.

So from the las week in January 2008. to the secon week in march I was told almost on a weekly or twice a week that the closing will be NEXT TUESDAY but it never happened on March 11 I was told (after the 90 days locking term has expired) that I did not qualify for the refinence loan. After they ask me to send them my tax retur for the las 2 years in 3 diferrent ocations. Well I spend all my savings doing those small repairs ($3500 - $4000) and now It cashing up with me. I will be falling behing on my mortgage starting this moths because now we have an overwelming credit card bill and zero savings. The house it not up for foreclosure but It will be a matter of time now.

I have not been able to keep up with Credit card payment now I owe about $19,000 and grows at a rate of 375.00 a month.

Ed of Lancaster CA (07/05/08)
I paid my mortgage online one time and since then I do not get paper statements in the mail. Instead I have to go online to get a statement or to pay my bill. I used to do this during the week but for the past couple of monthes I have had to do it on the weekend. This is now the 3rd month in a row that the Ditech website has been down and unavailable on the FIRST WEEKEND of the month. To me this is totally rediculous.

The beginning of the month is when most mortgages are due and to not be able to pay the mortgage because the website is down then having to remember to pay it during the week is a hassle. I wonder if they are just hoping that some people end up forgetting and they can charge a late fee. Also, if you go to their website to pay by phone they will charge you an additional $7-$15 dollars for that service. I bet they are making some good profits on this [bad] business practice.

James of Edgewater FL (06/17/08)
I have read with interest the persons having problems with Ditech/GMAC. I want to report that we are VERY happy with the service we have received from them.

Avery of Richmond CA (06/04/08)
When I applied to refinance my loan through GMAC via DiTech, I was told in order to keep the interest rate offered I would have to put $500.00 on a credit to hold it. I did that and was told that it would be refunded to me at the closing of ther loan. I was told initially that my loan was denied, however, when I explained to them that I was not going to pay for a credit card account for approximately $11,000.00 because it was not mine the agreed to approve the loan.

When I received the documents It appeared that I did not get the $500.00 returned to me and they said they calculated within in the loan. Well, they lied and I never got my $500.00. I wrote several letters yet they still insisted that they returned the $500.00.

I was ripped off for $500.00.

Dana of Las Vegas NV (02/10/08)
I have now been a customer of ditech since December of 2003. I continually have to call them to get late fees removed from my account. I have an auto pay account. They are authorized to take money from my account on the 20th of every month. If their computer does not take the money on time they try to charge me a late fee. I am getting sick and tired of having to call them to get my money back. What can I do? I have talked to supervisors who promise it will not happen again many times. Please someone needs to address all the problems they are causing.

Rose of Denver CO (02/09/08)
I contact Ditech to request a loan using my rental, after speaking with Teresa Sala and submitting documents as she requested via FedEx and faxed. It has been a run around with all the employees; no one seems to have an answer as to what is going on with the loan. When I call I'm always told I DON'T KNOW; I informed the representatives it is their job to find out then. Until I contacted Teresa and Kimberly, I was unaware that more docs were needed. An appraisal was just done and returned for correction. When asked what is the correction, Kimberly did not know. Their left hand does not know what the right hand is doing!

This is one big hassle now, and I am also informing the BBB. For being in customer service, this is the worst service I have ever seen. I am also in customer service and shocked how they seem to not care. I've had several hours of frustration trying to get a straight answer from someone; I left a message with the manager to call back.

Anita of Hedgesville WV (02/04/08)
We refinanced with Ditech in March of last year changing from a 30 to a 20 year mortgage. Forget the simple fee thing-that never happened, it cost us thousands. Now granted we bought down our points but it still cost us thousands and we had excellent credit. Then Renee in California who handled the closing played around with the closing date over and over, stating we had plenty of time to get the needed documents, yet she started the DAY before closing wanting other documents which I faxed her. Finally she emails me and tells me I need to send some paper with only 3 minutes to the deadline and she would literally run to the next floor with it. Forget about the weeks of nothing. Anyway, guess she can't run to well cause she missed the day's deadline and then informs us, Sorry but you'll have to cough up ANOTHER $200 in interest because SHE Missed THE whole CLOSING date. I was furious.

Then later we joined BI-SAVER which was great until in late August Ditech changed and uses their own so called Bi-Saver company which is actually a company called Accelerated Equity, who they never signed us up with. So instead of withdrawing BI monthly they withdrew bi-weekly, a difference you actually made about 2 extra payments per year instead of one. BUT they didn't notify us. I tried to change their withdrawal date and they said I'd have to call Bi SAver who informed me they hadn't had our account for months. I asked when the withdrawals would take place. Everytime I was given a wrong date. Finally in DEC I asked to speak to a supervisor who verified when the payment would come out of our checking account they told us 2 dates. I said I want to verify it with Another supervisor and they did, supposedly ALL taped. I spoke To Lou who was just one of probably 15 people I spoke to.

So I pay my other bills on the off weeks and guess what, Ditech hits our account 2 times in Dec on totaly the wrong dates! On top of it, I canceled a payment and made it by phone in Nov. I'm trying to get it straightened out and my bank appears to have sent back 2 intead of one. Then there's money on the priciple they don't know where it came from and they won't check with Bisaver.

We went from 10 years of NEVER MISSING a payment Or NEVER paying anything late to being a month behind from all the hundreds of fees we got hit with. Ditech REFUSES to reimburse us or acknowledge they ripped us off major! I am so confused and stressed I don't really know what to do or where to turn.

Our credit report will get hit, we've lost money, we will lose money in future trying to make up the difference, which will probably be our income tax return. They were wrong, didn't return phone calls even said They didn't Have ACCESS to their OWN RESEARCH DEPT. Our bank was great, my bank manager withdrew her Bi Saver program when she saw the mess they made of ours!

Warren of Palmdale CA (12/06/07)
We refinanced our home. The closing documents stated the funds would be wired to our account, and specified the date. Our first monthly payment is due a month later. Instead of wiring the money, they gave us a check. Elane at GMAC said their wiring system was broke, so they would send a certified check. It was a regular check, not cashiers, or certified. Wells Fargo bank put it on 7 business days hold. They don't count the first or last day, so it is really a 9 business days for a total of 11 days hold. During this time, our loan charged us about $500 dollars on money we didn't have. Wells Fargo said they could waive the hold fee if the check cleared. It did not clear.

We have been charged $500 dollars in interest on money that was not yet loaned to us. We intended to use that money to purchase some land, and now the sellers are impatient with us, because we have to keep pushing back the closing date.

Brandy of Mishawaka IN (09/10/07)
I have a 2005 Dodge Grand Caravan with power sliding doors. This morning, I used the button on my key fob to open the driver's side sliding door. I was in a hurry, and reached in to grab my purse from the back seat when the door was open about a foot. Next thing I knew, the door was coming back on my forearm, and the door was trying it's hardest to shut with my arm still inside! If the door hits an object, it is supposed to stop and slide back open, but sometimes it takes a bit of force to do so.

Well... so my arm is stuck, with the motor on the sliding door making loud noises trying to shut, horrible, horrible pain, I'm pushing with all my might, can't get my arm out from this crazy door. Finally, I manage to wrench my arm out, and the door shuts like nothing happened... I stare at the van, hardly believing what just happened. I have 2 small children, 2 and 5, unable to imagine what would have happened had this been one of their arms instead of mine. I'm sure it would have snapped the bones quickly, and there is no way they would have been able to pull their arm back out. What if it had been their head or neck!?!?

I now have skinny 3 inch bruises on each side of my forearm where it was stuck, and scratches higher up on my arm towards my wrist from where I pulled it out and the door scratched me.

Right after it happened I had huge indentations on my forearm from where I was pinned in the van. What a horrible idea this was on the manufacturers part to make this type of power sliding door! Are they going to wait until a child dies until they fix this problem! You can bet as soon as I get home, these power doors will be disabled for sure. And the passengers side door stops about 6 inches from closing, but will close manually.

Jill of Mendota Heights MN (09/03/07)
1998 Durango power seat broke loose in rush hour traffic. Seat landed on my toddlers knees that was seated directly behind my drivers seat. Chrysler would do nothing! Young idiots on their phoneline. Do they subcontract their customer service. This was very serious and dangerous and they didn't care at all. I have always owned a Dodge and have purchased 3 new Dodge products over the past few years but never, ever again! Ford or Chevy for me from now on. Dodge has went down the tubes! Their customer service is ignorant and extremely unknowledgeable. I wouldn't suggest anyone purchase a vehicle where the seat just snaps/breaks off of the tract and they will do nothing to send out a notice to unsuspecting owners.

Barbara of Lawrence, NY (08/24/07)
I am just sick of your caveman ads-they are inane and boring-no new ones?

Becky of Findlay OH (07/28/07)
I bought my 1999 Durango new. I've kept up with all the proper maintanence with this vehicle. Once things started going wrong they haven't stopped. We've had tranny problems, radiator problems, and the popular steering problems that we all seem to have with this vehicle. The cost of fixing these problems is expensive to say the least, especially if you go through a dealership for the repairs.

Colleen of Pinellas Park FL (06/09/07)
My mortgage loan has been in process for several months. It takes weeks to receive responses back from the mortgage processor. I have phoned and emailed several times only to learn that Shawna is no longer with Ditech. In contacting today, I was advised by Ditech that my mortgage was just input and would take several months to work. This is ridiculous. They have poor customer service (if any at all), there associates have bo idea how to retrun calls time.

I have been waiting for several months after applying and sending in documentation to only find I have to start over since the mortgage processor has left.

Ron of Albuquerque NM (05/05/07)

I contacted Ditech in April of this year to refinance my home. After receiving Ditech's offer I decided to refinance with my existing mortgage company. I discovered today though that Ditech has charged $500.00 to my credit card. I do remember being told by the loan agent that I would have to pay for the property appraisal up front but if I decided not to proceed with the loan nothing would be charged to my card. Ditech did not do a property appraisal. I did not get that far in the loan process.

Charles of Corpus Christi TX (03/13/07)

My wife and I have an ARM loan and want to refinance on Fixed Loan.

We decided Ditech had the best rate & returned a call to Tommy. Everything seemed fine waiting for paperwork to review and Tommy called my wife and verbally recapped financial figures with her (I was out of town) and that he needed $500.00 on a credit card.

However, when we received the paperwork the figures were different than what he verbally told my wife. Right then I made the decision not to go through with the loan from Ditech and I called the assigned loan processor. I told her of my decision and why and she then told me I would have to forfeit my $500.

Larry of Zeeland MI (03/12/07)
At the closing of the Mortgage ditech.com collect enough money to pay my 2006 Summer taxes, they so far have not paid the Summer taxes but they have paid the 2006 Winter taxes. There is plenty of money to pay the Summer tax. Now I am being called and receiving mail requesting that this tax be paid, I do not have enough in my savings to pay the amount. I have called 3 times and cannot get a straight answer, I have faxed the tax information 3 times and have even sent it via USPS. The second time they stated they received the corrospondence and would be putting a work order in to pay the tax. After receiving a phone call from the township that it has not been paid, I called the 3rd time, they wanted me to send the tax information again, they refused to let me talk to someone from the tax department or to a supervisor nor have they returned any of my requests to have a supervisor return my calls.

I am getting mail and phone calls to pay this past due bill. It is a constant nagging feeling that is bugging me that this bill has not been paid, as I attempt to keep my bills paid up to date. I have not been sleeping well and it is constantly on my mind and it is affecting my work. I am the sole provider of my family.

Debra of Gresham, OR (12/13/06)
We have had a remodel loan for about 9 months. We tried for several months to make a payment online, but the website is never available (from the 4th of the month through the 14th of the month). Most of the time it takes repeated effort, time and time again. I called the help line and they charge $12 to make a payment by voice mail and $16 to speak with an operator!

Good way to make money - shut down the web site and charge an exhorbitant fee.

Barry of Audubon, NJ (10/06/06)
I did an online application with Ditech for a Home Equity Line and was originally quoted a rate of 9.55%.  Their appraisal came in at $277,000 for my home and Anna assured me on 9/28 that I would still get the 9.55% interest rate.

Signed loan documents on 10/4/06 which indicated a rate of 9.55%. Now on 10/6/06 Anna emails me to say she made a mistake and actual rate would be 11.75% with a higher monthly payment!  I signed documents for that rate and even a document with errors would not affect the rate or repayment amount.  Now I am being told that I need to sign documents for the higher rate if I want the loan.

This appears to me to be a bait and switch.  But even if it is an honest mistake, I ave htaken actions with my finances, such as declining a 10.5% loan from another company as well as modifying payments on other debts after believing I had signed legally obligating documents.

Paul of Port Charlotte, FL (09/14/06)
I put in for a Ditech loan, even had a preapproved letter from them. I told them I had a contract on a home and time was getting short.   The loan guy never got back to me and the time ran out on my contract.

They left me hanging.

Richard of Aiken SC (08/25/06)
Responded to television ad cited flat rate of $395 for a new mortgage on a home that we now own free and clear with Ditech.com. In various e-mails and telecons we were advised of the process and interest rate. However, upon receipt of a mountain of paperwork for what was to be a paperless transaction, we refused to sign because the terms and conditions had changed from our first contact. We had provided our credit card number to secure a lock in rate that vanished into thin air and after returning the unsigned paperwork learned that $500 had been charged to our credit card without prior approval. This occurred despite an e-mail of July 10, 2006 which indicated that the deposit should not ever be charged and that the $395 processing fee would come out of the loan proceeds.

Immediate remedy was not provided by Ditech.Com despite repeated calls and e-mails insisting that the unauthorized charge on our credit card be rescinded.

Bruce of Carrollton, TX (08/21/06)
I submitted an online application to DiTech. After going through the application, Mr. Williams said he had just ordered up a "merged report" from the big three credit agencies.  He said it was so they could remove the high score, the low score and use the middle number, plus the total of the outstanding liabilities.  After 40 minutes, he reported I was $420,000 in debt!!! He also said that I would have to be the Queen of England to get a loan - even from GNMA.

I immediately ordered all three credit agencies reports. Of the undisputed amounts, all three reported liabilities around $140K!!!  Finally, I asked Mr. Williams to send me a copy of the loan application. Well, there was no way to tell where this merge report came from, because there are no address or names on it as to who prepared it.

So, how did it get to $420,000? Obviously, the entity that prepared this report doubled or tripled the debts. If a debt was resold, or sent for collection, or whatever, it was assigned a slightly different account number - so the report totals what the software thinks are separate debts. But, when I reviewed the outstanding balances, and the text, it was clear to see the duplications.  I cannot seem to get a response from DiTech, nor a resolution, nor a resubmittal of a corrected loan application.

Robert of Freehold, NJ (03/14/06)
Professionalism is not a word in the Ditech GMAC corporate structure.

The loan processor contacted us on 3/7/06 to schedule the closing on 3/10.  She said she would call 3/9 with the time and location of closing.  3/9 came and went with no contact so on 3/10 (the day of the "scheduled" closing) we called, left a message but she never returned the call.

We did hear from an attorney who said he never received the paper work and would come the next morning to our home. That morning he called, after the scheduled appointed time, and said he would have to reschedule for the afternoon. Since we had other commitments, we were not available.

We decided that two cancelled appointments was enough and left a voice mail at Ditech to cancel the closing.

Bill of Gainesville GA (02/27/06)
After being approved for a HELOC, Ditech gave me all the rates, terms, and fees. I signed the paperwork and they sent an appraiser out that valued my house at $39,000 less than the appraisal done 2 months prior for GMAC. I contested the appraisal, and they sent another appraiser out that was a little closer. The Ditech rep said everything was fine.

A week later I had not heard anything so I called back. They said they needed additional information on a mortgage I had 2 years ago. I gave them the information in the format that they requested. Then they wanted more detail. I provieded more detail. Again, they said everything would be fine. Later, they need an additional W-2 form. I said ok - then they said they would have to the appraiser back. I told that I was tired of jumping through hoops and to stop the loan process. I do not understand why they would pay for 2 appraisals not knowing if they would fund the loan.

Cathy of Billlings MT (10/27/05)
Wow! So friendly and agreeing. I have now been waiting for 8 weeks, yet my loan was approved 6 weeks ago. One thing after another, always someone else's fault. Then they called to tell me the value of my home was much less than I had stated according to their appraiser. Funny, but a condo in my unit that is not as nice or well maintained as mine just sold for $21,000 more than the Ditech appraiser valued mine. This company is not for real.

Frederick of Ft Meade MD (10/19/05)
I contacted ditech.com to inquire about a home purchase loan. I was told by Sergio Jimenez (loan officer) that ditech does 100% financing. I submitted the loan request and was subsequently advised that they don't do 100% financing on jumbo loans. As a result, my loan request was denied. My complaint is not that the loan was denied, but rather because I don't want my credit to suffer as a result.

Nicholas of Tustin CA (08/24/05)
First, Todd S made a mistake in the paperwork of the loan, marking a single-family dwelling, not a condominium. This caused a delay and a change in the loan terms you offered and I accepted. Second, after signing loan documents, there was a delay in the processing of my paperwork. I was told that my appraisal came in too low. Your appraisal was off by $100,000.00.

Finally, when I was waiting for my loan proceeds to arrive, I had to contact your funding officer, only to be told she was re-writing my loan AGAIN, and it would be for $10,000.00 less than previously offered. This was due to my taxable deductions on my tax returns. No one contacted me to discuss the rewrite of the loan. No one contacted me to tell me my loan check would be delayed. No one contacted me to tell me that my amount was being adjusted for a third time. All contact had to be initiated by me.

Howard of Pembroke Pines FL (08/10/05)
I applied for a loan with ditech.com, everything was fine during the application process, however after that things went bad. They had a company appraise my house at a value way under market value. I disputed this appraisal by providing them with 4 comps of my own as requested. After waiting 5 business days for an answer regarding the comps sent them and than having to call 4 different times that day and 2 different people which one was the loan processors boss, I was told that the comps were denied and that the house was appraised at the max.

I asked for the name of the appraisal company and was told that I would have to pay $175.00 for a copy of the appraisal which would than give me the name of the company, and that they could not provide me with that information.

Julie of Splendora TX (03/30/05)
I paid cash for my home in 1991, therefore I had never financed a home. I was looking for a loan for debt consolidation and cash out for home improvements. For 6 weeks or so, I jumped through the hoops, providing Ditech with any information they would request. I was given a closing date, time and location. I arrived at closing and was told by the abstract company that the signing had been cancelled the previous day due to documentation problems.

I called Yogi who informed me that the loan had been cancelled two days earlier due to the fact that in Texas the fees could not exceed 3%. He said we had exceeded the 3% by $500. A simple phone call two days earlier to inform me would have sufficed. However, from this whole experience, I see that Ditech could care less about professionalism.

"C" of Jacksonville FL (7/28/03):
I thought Ditech.com would be a fast, easy alternative to a local broker or Mortgage company for refinancing. Boy was I wrong. Here is a copy of the ad on their website under

Why Ditech.com? Simple and Convenient Complete an application, pick up your loan documents, and check the status of your loan online. It's quick and easy to do! Speed Guaranteed We have a state-of-the-art loan processing center that enables us to close your loans faster and more efficiently. Apply online and get loan pre-approval within minutes*-why wait? Competitive Rates Our convenient and speedy process enables us to offer some of the lowest rates in the business for all types of home loans. We challenge you to find lower rates and fees from any other lender out there! No Surprises We have a fixed, fee structure that will never increase during your loan process.** This means that you won't find any hidden surprises when you go to close, just the low rates and fees you were looking for from the start. No Obligation No fees prior to closing and no cancellation charges give you the freedom to choose with no obligations. If you are ever dissatisfied with any aspect of your loan — the process, the interest rate, or the service you receive from us-you are free to cancel. No cost. No obligation. No regrets. Rate-Lock Policy Secure your rate with a 30-, 60-, or 90-day lock.

I actually showed up at closing 3 months after the initial app, to find out the rate lock I paid $500 for (5.85%) was not what I would be getting so I called Ditech as I'm sitting with the attorney that is closing. They told me bla bla bla "we should have told you about the change". Finally I received an email stating the loan was ready to be funded, but that I needed to fax them a copy of the land survey, which since my home was a VA repo I purchased 9 years ago, there was no survey required, therefore no survey was ever done. Why are they asking for this info at closing? Unreal.

Finally after a couple of weeks, and Ditech refusing to waive the survey requirement, I had had enough and cancelled my loan. I am in the process now of trying to get my $500 back that I have been paying interest on for the past 60 days. Not only did Ditech waste my time, they actually cost me money for nothing but a lot of wasted time and hassle.

Jennifer of El Cajon CA (7/25/03):
BEWARE! Our story is like so many others I have now heard of on the web or in person. We started by refinancing our home and second. They said this would be no problem - and they could give us extra for home improvements. We sent the check $500 and everything went on track. The appraisal, the signing and then we waited for the payoff.

That's when the trouble began. No phone calls- and when I called everything was fine - papers in underwriting etc. Then after the papers we signed expired there were problems. The appraisal didn't come in as high as they expected (although the figure told to me by G. Lin and all over our documents were the same) so we had to come up with more money or pay extra for them to give us a higher loan. I told my agent that wasn't acceptable and went to his boss, B. Merino. He couldn't do any better except $250 off the closing fee (this was a no cost loan). So he came back with 1/2 percent less on the loan but we still needed to come up with $2500 extra.

I went to the Manager of Customer Care - Mike McD. He couldn't do anything for me either. NONE OF THEM EVER RETURNED A PHONE CALL AFTER 24 HOURS OF CALLING EVERY 1/2 HOUR. Any phone conversation was initiated by me. Then that night I got on the web to research who else I could talk to in the company. I had already sent numerous e-mails to the president M. McCarthy. I found all the bad reviews of ditech and knew we were in trouble.

Sean of Sacramento (7/24/03):
My husband and I contacted ditech.com to take advantage of a lower mortgage rate and were quickly approved. That's when our horrible journey began and has been continuing for the past six weeks. Signings were scheduled again and again and then cancelled because paperwork was not sent. When we finally sat down to sign, the additional costs were over $1,000.00 more then we were told by the loan officer. We decided to wait to sign until the necessary changes were made and after repeated unanswered calls to the loan officer and his supervisor, were finally scheduled another signing date - which was cancelled due to lack of papers.

Calls to the loan agent and his supervisor were unanswered until today when we were informed that the papers had been sent to the wrong address but had been finally sent to the notary. The loan officer, Nicholas I., informed me that in order to refund the $500.00 lock-in fee, he would need to cite that my loan had been refused. I refused to comply with that and am now going to sign the papers and seek recourse later as we are leaving for a vacation and are nervous about this situation. When you work with ditech.com, you end up stuck with little alternative.

I plan to seek legal advice and am also filing a report to the state consumer affairs department. I can't imagine how many people have been rooked by this company and it's practices but have been told recently that many people are getting into the loan business as "officers" to make fast money. I feel foolish that I did not check this site before starting up the process. As I told the "loan officer" today, "Shame on you for your lack of ethics!" If you are considering ditech.com - run! We have never had any sort of experience like this before and hope that we can prevent even one family from going through this.

Stephen of El Paso (7/23/03):
I have been trying to refinance my house for over three months now. I was told that it would be finished back in May, 2003. Now it is the end of July, and I get different empty promises every time I call.

The interest rates are going back up, and I've already locked in a rate and it expired. Now I can't lock in again before the rates rise again.

David of Tustin CA (7/8/03):
As an existing customer of ditech.com and GMAC Mortgage and wishing to take advantage of the lower interest rates available, I submitted an on-line application to ditech.com on April 3, 2003 and received an immediate response. Since I was and had been a customer of GMAC Mortgage and ditech.com, I assumed that I would be treated well and would have no problem refinancing.

The agent, Gilbert Lin, contacted me the next day and asked for current information regarding income and other requirements, bank statements, recent tax returns, etc., which I faxed to him immediately the same day. Mr. Lin called me back the next day and described terms for a refinancing of the 1st mortgage and an additional 2nd mortgage which would enable me to repay most of my existing obligations. I told him that those terms were satisfactory and had a $500.00 charge made to a credit card to lock in the rate of 6.00%. He told me that my processor would be Wendy S and that if I had any further questions, I should contact her and that she would be in touch with me to set up a signing.

Several days elapsed and I tried to call Ms. S, left messages on her voice mail and received no response so I called Mr. Lin, left a message on his voice mail and he called me back and set up a signing date of April 13, 2003 at 10:00AM. At about 9:00AM on April 13 2003, not having heard from anyone, I placed another call to Mr. Lin. I left him a message and he called me back about 9:30. He said that he had an e-mail message from Ms. S that there was a problem with the terms he had quoted me and that it was necessary to change the terms. He quoted me the new terms, which were quite satisfactory, and in fact I thought they were better suited to my needs than the first quotation. This loan, according to Mr. Lin, was scheduled to close and be funded by the end of April.

As we approached the end of April, I placed another call to Ms. S, and once again left messages and received no return calls so I called Mr. Lin and he called me back and said that Ms. S informed him that her supervisor had informed her that they would not fund any more loans in April and that my loan had to be moved into a May funding. At that time, Mr. Lin set up a new signing date for May 1, 2003. I received a call from the Notary and she came by at 10:00AM on May 1, 2003 and we signed the loan documents. A 1st mortgage for $202,000.00, which would provide funds to pay off the 1st mortgage held by GMAC Mortgage and to pay off the 2nd mortgage held by ditech.com. Another loan was for $58,000.00 secured by a 2nd mortgage and the proceeds were to be used to pay off existing credit card amounts and leave a cash-to-me balance of approximately $28,000.00.

From this point on, there were many calls made to Ms. S. When she did answer in person, there were always many different excuses as to why I was still waiting. “Underwriting had discovered errors made my Mr. Lin in transposing SSN’s and he had to correct those errors!” “Underwriting needed more information regarding bank statements and bankruptcy adjudication date.” “We needed to show a bank statement with more than $715.00 in it.” Anything that was asked for, we provided. Finally, after many phone calls and unreturned messages, I was informed by Ms. S that my loans had gone to funding and since the two loans couldn’t be funded the same day, there would be a delay between funding of the 1st mortgage and the 2nd mortgage.

By ditech.com’s funding document, the 1st mortgage closed on 6/13/2003. Federal Express delivered the escrow statement with a check refunding my rate lock-in deposit and a partial refund of the June 1st mortgage payment which I had to make even though I had been told that the new loan would be closed in May 2003 and the first payment on the new 1st mortgage would be in July 2003. I now assumed, based on what I had been told by both Ms. S and Mr. Lin, that I would be receiving the proceeds from the 2nd mortgage at any moment starting on June 16, 2003. On June 25, 2003, my wife received a phone call from Ms. S saying that our 2nd mortgage loan had been turned down due to a high debt to income ratio. Then to add a little insult to injury, Mr. Lin informed us that they could still make a 2nd mortgage, but only with the amount necessary to pay off the credit cards.

These “bait and switch” tactics are totally repugnant. I may be a senior citizen but I had expected much better treatment from a company that I had been a good customer of for over 10 years. I would like a response on how ditech.com plans to rectify the damage they have done by presenting false promises to me and causing undue stress. I held up my part of the initial agreement, providing everything that was requested, while ditech.com changed terms midstream and mishandled what should have been a very straightforward transaction.

Vivian of Clarksville MD (7/4/03):
I called Ditech back in March of 2003 as an existing GMAC customer to refinance my loan, and to get a line of credit. I was told by the loan officer that with my outstanding credit this would be quick and easy. I would not even need an in person appraisal!! It is now July 4th, and we are just now completing both transactions, but with much trepidation over the correctness of many numbers in the final transaction.

To get an answer is, to put it bluntly, impossible! Our closing pay-off numbers from our old GMAC loan do not match the new higher numbers with our refinanced Ditech loan, and this was a no-fee, no-point transcation! Word of warning to any one using Ditech, review your paperwork carefully, and if possible have a title attorney go over it with a fine tooth comb, that is if you ever get your paperwork to review to begin with!

With 5 closings, we only recived paperwork once prior, so that we could review, and wouldn't you know it, the notary scheduled to come to our home never even showed up, but of course that was not their fault ... nothing ever is. We were told twice by 2 of the notaries that came out to our home that there was no money due at these closings, to complete our new loan, and showed us the paperwork to back this. Both times the deal did not close because we did not pay them money that we were never told about.

Both times I would never had known our loans did not go throughg because no one calls, as the customer I HAD TO INITIATE EVERYTHING!! It took 5 NOTARIES TO COME TO OUR HOME TO CLOSE UNTIL IT APPEARED WE GOT THINGS RIGHT! We have been out and out lied to, and when attempting to clarify matters and get the ball rolling AGAIN, calls are not even returned. This is the most unprofessional organization I have ever dealt with. When you ask Ditech to explain how certain fees and numbers are derived, they refuse to answer and tell you that that is just how the numbers are. I am hoping to purchase a new home, and would never consider doing business with this company again.

"M" of Nashua NH (6/24/03):
This has been the most painful mortgage refi experience I have endured over the past 20 years. Simple refi, excellent credit and equity, and was promised a closing within 2 weeks. It's been well over a month now, and we "closed" on our loan over 2 weeks ago. Ditech.com has still not paid off the original loan! Over 3 days after "closing" they began making new inquries regarding property taxes, and insisted I pay my taxes (2 weeks early). This has now been done, proven to them, and still no payoff. Time to contact the attorney general. They also have $500 of mine as well. I've never seen anything like this before. Proceed with caution.

Jesus of Santa Ana CA (6/6/03):
Ditech almost left my family on the streets. We were pre-approved through ditech, we bought a house on contingency. When we sold our house and were ready to sign the escrow papers for our new house, ditech had made a $10,000 mistake. We were approved for $272,000. We needed $282,000. We did not have $10,000 in cash to make up for the difference, ditech knew this since they had all my financial information. Well they pulled out of escrow without ever even calling us back to answer our questions, other than saying they could not approve for the new amount. The new amount would have not made a big difference in our monthly payment. Keep in mind we were already customers of ditech for 1st and a second.

Tina of Bland VA (5/28/03):
My husband applied for a 30-year mortgage with Ditech.com. We have been told nothing but lies and promises. The purchase price of the home was $60,000.00. We were told by Spencer S. that we would be able to get $69,000.00 using the other $9,000.00 for home improvements. He said we would have to pay $6,000.00 down and to get the owner of the property to sign a gift of equity for $8,000.00. We did all of this, and we gave hime our credit card number so we could lock in a rate of 6.25%. This was a $500.00 deposit to go toward the loan. He told us we could close in approximately 2 weeks. This was the first of March, 2003.

After he got our money, one month passed, then 2 months passed. When we finally got hold of him again, he changed his story. He said the only we would be able to get a $69,000.00 loan was to have the owner lie and sign a purchase agreement saying the cost of the home would be $73,000.00. We told him we would not do this. We would not lie to get the home. He then told us we would only be able to get $59,000.00. I then told him at this point that I would not go through with the loan. I demanded our $500.00 deposit back and I was told we would get it in 3-4 days. This was over 3 weeks ago. What can I do to get this money refunded?

Julia of Pekin IL (5/22/03):
We have had nothing but trouble with ditech.com. When getting a second mortgage from this company they sent us the wrong papers I don't know how many times, and if we were sent the right papers they lost them. At least three times we had to put things off because thry lost our papers. Needless to say, Ditech.com did nothing good for our credit. To top things off we have been trying to refinance our first mortgage, and in order to do so we need a subordinate from Ditech.com and they have been extremely difficult with the process. They claimed it would take 30 days yet it has been well (I MEAN WELL) over 30 days and still no subordinate.

Julie fo Solana Beach CA (5/9/03):
Just watch your loan papers closely. I caught them in two different errors that totaled $900. One error was charging me for a home appraisal for $400. and the other was not deducting my $500 down payment. Plus they didn't pay off my original loan for several days (which was also with their company), thereby collecting extra interest. The money was wired on a Monday and not posted until Wed. I figured the total amount was $980 that they would have gained.

Laurie of Fairfax Station VA (4/10/03):
Overall miserable experience. Delay after delay. We have excellent credit, about $400k in equity. Wanted to refinance. Paid them $500, after that they did NOTHING. We had to follow up with them constantly. Got story after story, still in underwriting, file hasn't come back, we will call you back in one day (then they don't), then they are missing paperwork (which we had already sent and they had already acknowledged receipt of) then they asked us to fax then they say they didn't get fax. On and on.

Chuck of Pepperell MA (3/31/03):
I applied for a refinance mortgage on Ditech.com's website. A day or so later I received email requesting that I send certain documents via fax. As I was applying for a "no-doc" or "limited-doc" loan (having begun self-employment less than 2 years ago), I wanted to know whether my lack of a recent paystub was going to be an issue. Bear in mind that our credit ratings are in the mid-800's and we have never had an issue in meeting obligations on time. I emailed Marc, and 5 days later have yet to hear back from him. Based on Ditech's responsiveness (or lack thereof), we have decided to ignore them and use a local agent, who actually responds promptly. Ditech may want business enough to pay for advertising, but their staff apparently doesn't want business enough to respond to potential customers!

Timothy of Mesa AZ (3/14/03):
In December 2002 we contacted Ditech. Mr. S. sent us an application which we filled out and were subsequently approved for a loan. We were then contacted by Christy H., a loan processor. This is where our truoble began. Everything this person did was chaos. The process that should have taken days took months. It was so bad, I finally got tired of Ms H., and would only talk to her supervisor, Mr. Brian L. When the paperwork finally got done, at my insistence, Mr. L. reduced Ditech's loan fee $300.00.

When the paperwork was done and the signing was imminent could reach no one to ask regarding a few questions we had. So we took matters into our own hands and scratched thru some items we thought were inaccurate. We signed the papers and sent them in January 17, 2003. We now are at March 14, 2003 and we have yet to see any final papers nor have we paid a mortgage payment. In spite of my best efforts, NO ONE at Ditech can find our loan other than in a very elementary way.

We are frankly sick of Ditech, sick of Ms. H. and her ineptness and sick and tired of trying to help these people try to finish our process. It was nice of them to pay for our house and not expect anything back from us other than a down payment. Bungling, thats what I call it. Pathetic, or too busy to care! Not worth the effort. We would never recommend or use Ditech again.

Dave of Durand MI (8/5/02):
I have been hung up on, lied to and basically dealt with a person that does not know what he is doing. I am angry, frustrated. and shocked that a business can operate in this manner.

Marc of Alta Loma CA (7/9/02):
Refinanced back in October, 2001. (our third time with them) Loan rep made numerouse promises that loan would close and there would be no problems. Since our existing loan is with GMAC, wanted to make sure they close old account and open new one in the correct order. Six days AFTER our new loan closed, our old one was debited for that month's payment (they has promised that it would be closed and that it would be impossible for that to happen). On top of all that since the new one did not close on time (through no fualt of ours!) we had to pay additional monies.

What also happened was that our old escrow account was accessed and used to pay off some of the new ones debts dispite that we had written instruction otherwise. We hasve written David Applegate CEO, Mike Murphy, President & Pete Saso, Director of consumer relations. They deny any wrongdoing yet when I ask for their documentation to prove their position, they turn a deaf ear.

Sherry of Cottage Grove MN (6/18/03):
This is not a complaint, just a word of caution. Ditech.com is rated as one of the Good Guys (editor's note: not anymore). One of the consumer comments stated that they had reasonable fees on a second mortgage she obtained. When I financed my home a couple of years ago (June, 2000) and then when I refinanced it 7 months later (rates dropped a lot) I shopped extensively for mortgages and rates, both using the internet and checking bricks and mortar banks. I developed a spreadsheet on my computer to compare the different mortgage options, taking into account rates, points, and other fees. Ditech.com was never one of the best options for price. I just want to caution people to carefully compare ALL the costs of a mortgage before signing on the dotted line.

Sean of Alexandria VA (6/3/02):
Ditech did it again. A year ago they lost our escrow for our 1st mortgage ... now check out what they did to my second mortgage. I possess all of the documentation to back up this account. On May 10, 2002, ditech.com mails a statement to the O'briens indicating the balance on their second trust is $9,905. On May 21,2002, ditech.com cashes a check from chase mastercard (sent on behalf of O'briens) for $7,200. On May 21, ditech.com cashes a check for $2,784 sent by MBNA on behalf of the O'briens. On May 23,2002, ditech.com mails a "payoff" letter to the O'brien's indicating the loan payoff amount (good through May 31,2002) is $26.60. On May 31, 2002 ditech.com cashes the O'brien's check for $26.60.

ACCOUNT IS PAID OFF, RIGHT? Unfortunately not. The O'briens call ditech.com to get a letter of satisfaction on June 1, 2002. O'briens are told there are no records of these transactions, the balance on their account is now $10,010. Hundreds of phone calls to ditech.com has produced no answers to the missing funds. I'll be suing, is anyone else up for it?

Mimi of Sevierville TN (5/2/02):
In Jan. I paid Ditech $500 to "lock in" my loan rate. They were to pay off my $100,000 line of equity (set at prime + 1/4) and give me a 30 yr. fixed rate 6.87% mortgage. I have spent the last 31/2 months trying to get my property "up to snuff" for them. I have reinstalled a large gas stove and removed my more modern "non-permanent" (their words) ones. I have spent weeks getting the county appraisal to up-date because ditech's first appraiser said my house wasn't good enough. Although I handed the second appraiser, Mr. Fannon, the new appraisal of $130,000, Ditech said he didn't submit it and only valued my house (and 26 acres of prime Smoky Mountain land w/1500' of creek) at $105,000.

Yet another trip to town to get another copy and fax it! All to no avail, as they still said they'd only give me $92,000 and piggy-back a line of credit for $23,000 (remember I only wanted $100,000) at prime + 31/2% (!). Not only that, but they would hold back $10,000 until they "approved" of my finishing of my downstairs shower (I'm in the midst of having a beautiful leaded, beveled glass, shower-surround designed around the glass I already own), finish the wainscoating in my bathroom....there is none, it's stone paneling floor to cedar ceiling, and tile the sunken tub in my master suite. I'm currently making (I'm a potter) handcrafted 3D tile for this mini room....there's 240 sq. ft. and that will take me a little while.....at this point I became angry.

I've lived here for 26 years, my house has 40 stained glass windows installed, 15 double palladian windows in the livingroom, a wine cellar, and this is not good enough for them? I finally figured out what they were trying to pull; let me hang for 3 months, then not let me have the money I need unless I'm stupid enough, to pay the high rate for the piggy-backed new line of equity. I told Dennis I wanted my $500 back because I didn't like their offer, and they said I could get it back if the appraisal didn't come up to the requested loan amount. It has taken a while, but they did refund it....along with a letter saying my loan had been refused for "condition of property". The piece next to mine just sold for $10,000, and it's less than 1 acre! Now I have to start all over.

Jerry of Buena Park CA writes (2/24/01):
On December 26, 2000, my wife and I signed the contract for 1st and 2nd mortgages with Ditech. The Notary who Ditech sent did not leave any copy for us to review what we signed for. By law, aren't you supposed to give a customer a copy so they can read these documents and make an intelligent decision to continue or not with a loan? The Notary person's excuse was "I don't know why they didn't give me extra copy for you."

On top of that, he said you have three days to make a decision to go forward with this transaction. I told him "How can I make a decision if I don't have copies of documents we that we just signed." He then "Well, if you don't want to continue, just call this number or fax a written statement before midnight on December 29th."

I finally received the copies of the documents we signed on December 29th when we got home from work. Because we just came home from work with 2 kids and holiday season, it really didn't give us time to study ALL pages of the 1st and 2nd mortgage documents. Fine! We went ahead and proceeded with the loan.

On Jan 24, 2001, I received a call from Randall (the loan processor) and told me that the check their Escrow department sent to my supposed to-be-former second mortgage holder (Household Financial Services) was returned because it was short $647.00 and I should pay this difference. So I told him "How could you make a mistake specially when you're in loan business?"

So, I asked what were the figures in the Payoff Demand so I can do some research, he said something about Ditech being paperless and that the Demand was already erased. I told him that I'll look for the Settlement Statement that weekend. Unfortunately, I wasn't able to find the statement that weekend. I called him again to inform him about the statement. So, I asked him to produce and send me a copy of figures that came from Household Financial Services. This time he said OK. On Jan 20, I found out that my supposed-to-be-former second mortgagor (Household) collected another $360.62 from my checking account. That means I paid two 2nd mortgages for the month of January and February this year (not to mention the pre-paid interest from Dec 29th, 2000 through Jan31, 2001 that Ditech already collected from my 2nd mortgage.

I have contacted Household Finance Services and found out that they returned the funds that they received from Ditech on Dec. 29th because it was short $318.69. Household also said that they faxed the payoff demand same day.

Tina of Lumberton NC (10/13/00):
I applied for a home equity/debt consolidation loan on 8/27/00 via internet. The closing date was 10/1/00. We closed two days late after the loan agents decided to collect last-minute details of my loan, after refusing more than 10 phone calls. Checks were FedExed to me but were made out to all the wrong lenders, in the wrong amounts. I was told to FedEx the checks back (meanwhile interest in acrruing against me). More than three weeks have passed and I am already receiving billing info (my first payment is due 11/1/00), yet I do not have the money that Ditech has promised to lend me.

Jessica of Walnut Creek, CA, writes (8/3/00):
I applied to refinance my home through Ditech.com. I was promised a bundled, reduced interest rate if I took out a refinanced first and a home equity line of credit second mortgage. When I received my first statement for the home equity line, the interest rate was almost double the interest rate I was promised.

An inspection of my loan documents shows that there are several forged signatures, ironically on the portions that show the higher interest rate. Other signatures, which are clearly my own, are present in the documents next to the correct interest rate. I also never received any copies of my loan documents until I had an attorney demand them.

I paid hundreds of dollars in over payment on the loan to keep my credit rating in good standing. I have written several letters to Ditech.com and have received not one answer.

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