Ditech

Ditech.com, which contributes a big share of General Motors' profits lately, has left a lot of angry consumers by the side of the road, including those below:

Barbara of Rosemount, MN December 23, 2009

I missed one house payment and my papers say I have to miss 3 before foreclosure but they were going into bankruptcy and put me into foreclosure even my credit report shows I missed one house payment. then they sent the foreclosure statement to the association not to me and the shariffe sale notice to the association to the association to not to me all illiegal and the feds sold my home during redemtion illigal again and sold it again during eviction process illegal again.

i alone w/out an attorny over turned the eviction process. but did not have the money to fight the foreclosure process and the judge said he would over turn it if I was in the right court! Ditech 1 1/2 years later is still trying to collect money from me after they have sold the home 3 times to the feds they have sold it 2 times and now it is sold to a local!

it is causing major stress on me huge problems on my credit and head aches galor not to mention I can not get a job any place because of what they are currently doing they need to be taken to court! They have done this to 35000 othe documented cases! this has got to stop someplace! but I am out of work the last several employers I have worked for have all gone bankrupt!!! so I am out looking for work again!

Tina of Bernville, PA December 23, 2009

We started a refi 9/3/2009. Everything was moving along fine with a closing sometime in 10/2009. Well my husband was laid off from GM, the reason we went with Ditech in the first place and 10/1/2009 we had to start over under me. Of course they already had all my information and credit so it was a matter of just using my income and getting approvals. Not too terribly difficult one would think.

Come the end of Oct and no closing date, I began emailing and contacting about the closing. The appraisal was done so what was the hold up? The response was Ditech was overwhelmed due to lack of staff, apparently they laid off and just can't handle the volume. Well one would think maybe laying off was not a smart idea and it should have waited til beginning of 2010. I expressed the reasons for needing to close in 2009. I needed the writeoff. Since my husband was laid off, I can't afford to withdraw the taxes prior to his check. I need all the cash I can get because our mortgage is 2k a month. Taxes make it so high. GM moved us here. GM abandoning us and leaving us where we never wanted to be in the first place.

Anyway, in order to survive I need as much unemployment cash as possible. This means after doing my prelim calculations for Fed return, I will have to pay 1386 to the Feds. Haven't paid them in my entire 44 years. Ever. Always got refunds the smallest 300 and the largest 8000. So I said if we close in 2009 I can writeoff the closings and it will be a wash when I do my taxes. And I told them I need that because I am going to end up having to pay PA taxes now with all of this and my school district tax went from 1% to 2.9%.

I always use my PA refund to pay the school district tax but with no closing this year I will have to pay Fed, State and school. They said oh, no problem. We will have you closed before the end of Nov. I was like great. Well it is now 12/23/2009 and I haven't closed. All through Nov they kept stating we are busy. We are busy. We are busy. Funny how they were also busy in Sep but because at the time my husband was GM employee they said our application and all was processed first. Funny how you are important if affiliated with the company and unimportant if you are just somebody else. Well we became unimportant when he was laid off.

So time has gone on and the whole we are busy routine has kept up. Well, finally last night an email from Tony. He says the problem is the appraiser did a 2005 form and not some 1004 or 1104. I am like what? The appraisal was done in Sep and you are just now discovering this? He sent me the .pdf and I found teh appraisers phone number and called directly. To my surpirse Ditech ordered the 2005.

So it was Ditech that screwed up. The appraiser and I had a nice little chat. They told her she needed to come out and do the internal but she said I can't. I am book solid for the next 2wks. So they put the appraisal on hold in the computer. I asked her why? She said because they have already paid me and need me to do it. If they get another appraiser they have to pay 300 again and they will be out that money. I said and? They screwed up not me and now they are punishing me for their mistake.

Believe me, I have contacted them and gone round and round. I even said I will call local appraisers and see if someone can come out and make the appointment and then tell you guys so you can set up payment. They said oh no you can't contact them. Ah really? Do we not live in America where I am free to contact who I choose? I have not come to the point where I hate Ditech and this is the first time doing business with them and will be the last. I emailed them and said it is obvious I am just a number to you and you don't care about fixing your mistake. So...since I will not be closing this year can [they] tell me why I should continue this process with [them]?

So since I am into 2010 with a close why not go with a company that is competent and I already have a history with and trust? The response is, you lose your 300 appraisal fee. I said and? Guess what Ditech, you lose all the time; energy and money that went in the entire process from 9/3/2009 until today. All the paperwork and phone calls and the employees involved on my account alone. The 300 goes to the appraiser and not [them]. So [they] made nothing off 3 months of working to refi my house. A big fat nothing. [They] make profit from portions of the closing fee's and maintaining my loan. But if I don't refi with [them], [they] get a big fat zero. See how that works?

So now they see the picture I painted and said a manager is looking into it. Yeah right. I am sure I was just told that to buy them some time and in the end we will close in 2010 and I will not be able to pay my taxes and whatever. At this point I hate Ditech and I hate the state of PA and I hate GM and I hate our Fed Govt. They all could careless about anyone and it is all about them and their money and the rest of us out here in the real working world can just rot.

I am going to be out 1386 to pay fed tax and state will be 290 and then school district will be 2.9% of my gross. All because Ditech screwed up. They ordered the wrong appraisal. Don't ever do business with them. I am sending my story to all news blogs and organizations I can possibly find to alert America not to ever do business with Ditech.

jessica of altamonte springs, FL November 25, 2009

Just filled out an on-line application with Ditech to refinance my home. Their TV advertisments quote a 4.3-4.5% interest rate. I have good credit, no late payments. received a phone call from Thomas to go over my options---options were completely unreasonable and rediclous! It would have cost me over 5000k after buying points and fees. And the low interest rate they advertised----that was a complete lie. On top of that, Thomas was incredibly rude and degrating! Save yourself time, don't do business with Ditech!! EVER!

Steve of Galax, VA November 16, 2009

I applied for a mortgage with Ditech in the summer of 2007. I received an application and filled out forms, and made the mistake of giving my Bank of America credit card number to David Thai. I decided to refinance with Bank of America and canceled my application, and Ditech charged 500 to my BoA credit card. Subsequent calls to Ditech yielded no results. I left messages that were never returned.

Trudy of Indianapolis, IN October 8, 2009

My exhusband and I own a home in Naples, Florida. He was awarded the house in the final decree; stopped making payments. I found out when I attempted to get a credit card from my credit union and learned I was denied due to a poor credit rating. When I called Ditech,they reviewed info with me- they had my address and phone #'s, but stated they do not have to inform me of any breaches or foreclosure activity. By contract they are only obligated to inform the main mortgage holder.

When I verbalized that I would be held financially liable if my exhusband defaults, I was told by "Pablo" that is correct. When I asked if I could request to have documentation of such actions, he informed me that I could call "once a month" and request info. I then asked that the October 21st breach of contract letter be sent to me as well as my ex, "Pablo" told me that I had to call back after 10/21 and request the letter. I responded that I go to court on 10/23 for charges of contempt against my exhusband and that I am calling in October. Pablo said I still had to call back after 10/21.

I then asked to speak to a supervisor; Pablo stated he was the supervisor and that there was no one "over him". "Pablo" refused to allow me to speak with anyone else and was abrupt and rude. I felt that I was being bullied and talked down to. My credit score is 684; I cannot get any credit; even though my house payments for the home I live in in Indiana and my other bills, car, utilities, etc. are paid on time. I cannot refinance my house or my car.

Stephanie of Placentia, CA September 28, 2009

Earlier this year my husband and I applied for and was qualified to go through a mortgage modification trial with our mortgage lender, DITECH. After starting the trial payment process and making all of our payments on-time, to the right payment address and for the correct amount, we were told that our modification was canceled and that we owe a full month's mortgage payment, despite the fact that we have never been late on a payment and have already paid the October 1st payment based on the modification amount. Below is a detailed description of what has happened and hope that someone can help us deal with DITECH, since they have been unresponsive and uncooperative in resolving the situation they created due to their apparent incompetence and disorganization.

In early 2008 my husband and I refinanced from another mortgage company to DITECH, and we have always been on-time with full payments each month. At the beginning of this year, my husband and I both had our hours cut back due to the economy, and this spring we contacted DITECH to see about refinancing to a lower interest rate. We were told about the loan modification program, and encouraged to apply for the program. We filled out all of the paperwork, collected the necessary documents, and both faxed and mailed our completed document package to DITECH. When I called a month later to check the status of our application, they told me that they were missing two documents and had me refax and mail those items.

I was told again a month later that they did not receive an entire packet of information, and that I couldn't start the modification process until they had those documents. I sent the documents they requested again, and we were finally told that we could start the loan modification trial period. We received the information about where to send the payments and how much to send, and were told that they would be stopping our automatic payments and that we should not send any extra payments during this time.

After we made the first trial payment in June, we checked our bank account statement online and saw that an automatic payment was drafted from our account a few days after our first trial payment was cashed. We called the same day that the auto payment was drafted, talked to a DITECH representative who told us that she could refund only the amount of our trial period amount, but not the difference between the trial and the normal monthly payment. After asking to speak with a supervisor and being told there was none available, and spending much time on the phone trying to get her to send the excess, she told us that this shouldn't affect our trial and that we had to cancel our automatic payment ourselves through their website because they did not have the ability to cancel it on their end.

We immediately went to their site and canceled the automatic payment, even though we had been previously told that they were going to stop our automatic payments for the duration of the 4-month loan modification trial period.

We did our due diligence throughout the duration of the trial, contacting DITECH regularly to make sure all of our affairs were in order and that our payments had been received on-time and for the correct amount. The last call we made to DITECH during the trial was on September 16th, at which time we were told that everything was on-track for a successful completion of the trial period and that we just needed to make our final payment by October 1st, after which point we would receive the completion documents to continue to the next step in the process.

On September 22nd, we received a call from DITECH during which the caller told us that she was calling to collect a debt. After much discussion with her, she finally came to understand that we had been going through a loan modification, but that it had been canceled on September 17th. She said it was because we paid too much and too early. After more discussion, it seems that the automatic payment that happened at the beginning was the catalyst for ending our modification trial, but that there was nothing she could do. She told us that a supervisor would call us in 24-48 hours, but we never received a call.

On September 24th at 5:30pm, I called DITECH to find out what was going on, and spoke with several customer care representatives and was transferred around for several hours. We were given several reasons why our trial was ended, including 1) Our account remained current during the trial, 2) We paid too much and too early, 3) We made our trial payments too early. None of the representatives told us that we missed any payments, and the documents we signed at the beginning say explicitly that we are to make our payments "on or before" the date due. The representatives I spoke with indicated that we had to make our payments exactly on the 1st.

I was finally told that the only option I have is to re-apply for the loan modification or apply for a refinance. He said that he agreed that the automatic payment that went through was a catalyst for stopping the trial, and apologized for the hassle but that he could not reactivate the trial. He then went on to add that they were missing documents, the very same documents that I sent to them more than twice via fax and mail, the documents I was told they needed in order to start the trial period. I was also told that my account was current, and that I just needed to resume our original monthly payment amount and schedule. I asked him how much I had to pay on our next payment, and he said he could not tell me because it was after 9:00pm his time and his computer was shut down.

I called DITECH on September 25th to verify how much we owed, expecting to need to pay the difference between the monthly loan modification trial payment and our original monthly payment amount, as we had just paid the October 1st payment for the final trial payment. I was instead told that we had missed a payment during the trial and that we owed a full month's payment due by October 1st. After going through all of our payments with her, she confirmed that we made all of the necessary payments and that she would forward this issue to her supervisor, "Val", and that Val would call us within 3-5 business days. I asked for and could not get a last name for Val, a direct contact number or method to contact her directly. I am not hopeful that I will get any resolution.

Daniel of Woodhaven, MI August 22, 2009

I went to Ditech to apply for a loan and was pre-approved in September. Come October I found a HUD home that had been foreclosed on and was for sale AS-IS (meaning you are buying the property in the condition that it sits...no repairs or alterations will be done, period.) I placed & won the bid to purchase this home and that's when it all began. Upon the appraisal by Ditech, I was told that my loan could not be finalized until multiple repairs were made to the home such as...the replacement of light fixtures and air vents that were missing during the appraisal inspection.

Again as noted, the home was to be sold AS-IS meaning I was to purchase the home as it sat. After going round and round with Ditech they stood by their appraiser and said that they noted repairs had to be made in order for the loan to close. Well as per HUD I had no access to the home to make the reapairs myself, and HUD was not going to make them becuase...again...AS-IS sale.

Bottom line - DITECH gave me the run-around for several months and finally I ditched them the following January. Fifth Thrid bank earned my business and my trust with no issues at all. I'm sitting in the house now typing this story...needless to say DITECH BLOWS!

Damon of Wilmington, DE July 1, 2009

I previously applied for a mortgage with DiTech in 2006 and had no issues. I applied again with them in 2009. They assured me that they could close on my property within 30 days assuming I supplied them with all the necessary documentation. It has now been almost 45 days and we still have yet to close. They continuously ask me for the same documents that were already sent to them weeks ago (apparently they can't locate them). They scheduled an appraisal on my property which for some reason, did not get completed, and were not aware that their appraiser didn't complete it until I called 8 days later to check on the report. They then order it again and tell me it will be expedited (24 hours). 4 Four days later and it finally gets back to them. Today they call again and tell me they are "missing" documents and need me to resend to them which I do immediately. I rented my home out assuming that DiTech could close on the property within the 30 days. My tenant moved in after 42 days and I am now stuck living in a hotel waiting for these people to close on the property. When you call, you can never get an answer. The file is always being reviewed by someone.

Andre of Miami Beach, FL July 1, 2009

Ditech froze my home equity credit line, despite the fact that I had consistently paid 800 a month when the minimum payment was only 329. After the freeze, I reduced my monthly payment to 500, still over 150 more than the minimum required payment.

They said that my material circumstances had changed, and that I needed to verify my income. This was clearly bogus, as I am and have been a university professor for six years and make 10% more than I did when I originally got the loan. I have no credit cards, and the only other credit accounts I have are student loans and an account with CareCredit for some dental work.

I verified my income. After which, they changed the reason for freezing my credit line, saying now that my FICO score had dropped. Admittedly, my FICO score may have dropped because of some student loan issues. But as I mentioned, I never ever missed a payment with Ditech, and always paid substantially more than the minimum payment. Besides, the circumstances show that it wasn't about my credit score or payment history or income. They are in financial jeopardy and don't have the money.

Thus, they lied, as my income was never the issue. They made it up as an excuse to freeze the account. If it was about the credit score, which they already had since they used it to freeze my account, then why did they ask me to verify my income? So they sent me on a wild goose chase for nothing.

The bottom line is, they don't have the money, and are in breach of their contract with me. There agents have also made several material misrepresentations, during the period I secured the loan and during this servicing process. This is obviously a pattern and ripe for a class action suit.

Barbra of Paramount, CA June 10, 2009

I have been with Ditech for about 11 years.Never been late.In July 08 I had left knee replacement surgery.I was off from work from July 08 until Jan 09.I did received disability of 1660 a month.My mortgage is 1479 a month.In Jan 09 I went back to work for 1 month and was told I need to go back on disability because I"m not able to sit in front of the customer.The company said it doesn't look professional.

I apply to Ditech for a loan modification in Feb 09.They claimed I nEVER call them back.In March 09 I apply again for a loan mod.Paper were mailed to me and I did what they told me.Fill out the hardship letter,financial papers,proof of disability payments that I would receive.Ditech verify that they receive all the information needed for my loan mod and says it would take approx 45 to 60 days.I called them in April because I receive another packet of loan mod papers.I call Ditech to ask them why did I receive another packet.The gentleman said to disregard the packet.I waited until May and called Ditech to find out the status of the loan.I was told previously it would be around May 18,09.

I called on May 20 and the lady kept me on hold for 35 minutes.Finally she said that usually she wouldn't transfer me to the loan mitigation dept but under the circumstance I needed to talk to them.The gentleman told me that the loan mod papers that I send in was not the ones approved by Obama and that they sent me the right one.I told Ditech that I called when I received the second set of paperwork and was told to disregard the paperwork.

Then the jerk told me I would have to start all over again.I ask them when I call to find out about the status of the paperwork why no one told me about the wrong paperwork.NO ANSWER.THAT WAS ON MAY 22,09.AS OF THIS DAY JUNE 9,09 NO PAPERWORK HAVE BEEN MAILED TO ME.

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