Crescent Bank & Trust

Every time I contact this company, I am greeted with rude service. The employees are not friendly, and have no customer service skills. I have been calling for weeks to get a pay off balance, but could not receive one. I asked to negotiate a pay off balance, and was told they don't do negotiations. I went to a car lot to trade in my vehicle. The company called to get the information, and the manager was just as rude as the employees. It was unbelievable. I pay my note every month. I should not be greeted with this type of service. I will be so happy when I don't have to deal with this company anymore. They provide horrible service!

I Have been paying my car loan for six years. They always charge me a late fee because my loan was due on the 4th of each month. I ask them to change due date but they said they couldn't so therefore, my payment was always late. In July 2010, they offered me a plan that I could pay a certain amount of money for June and July 2010, and it would mean my loan would be paid off in August 2011. I continue to make my regular payment.

In August 2011, when my loan matured, they said I still owe $500. So I made an arrangement with Tiffany to make payments. She agreed and I sent them $50 for September and October. I received a phone call from Ms. ** who informed me she was now handling my account and my payments weren't agreeable any more. So she said that they would do a modification of my past due plus late fees totaling $1400. I told her I was not signing any more forms with her but would pay the $118 per month. She said I couldn't do that and the company would take further action. I said," Fine, I'm tired of arguing." I don't work. I'm on a fixed income but I have paid this loan to the last month. Why are they so mean? Can you help me?

A horrible company to do business with. They harass you on a daily basis for car payment. Representatives have no regard for due dates or the 10-day grace period. I allowed bank to draft payments from my debit card only when I gave permission. I traded car and Crescent Bank took payment without my consent. Crescent Bank should not have kept my bank information. This is against the law. I asked collections (Angela **) to prove I gave them permission and none with the company could provide proof. The representative stated I made arrangements for 2 payments on 10/13/11 but could not provide proof.

I have been paying for my car for about 8 months now. The first 6 months, I was sending payments by mail. I never got anything. They were saying that the payments were late, until one day I got a phone call from Desiree **. She said that my account had been red flagged, because my payments have been coming in one day late. But my payments at that time were not late until the 18th of the month! And they were receiving them on the 9th of the month. Desiree told me this didn't matter, that the due date was the 8th of the month. So, I got all of that straightened out. Four days later, I got a very smart call with Desiree telling me I had not paid my payment for the month. But I had paid the payment when we talked on the phone 3 days earlier! Her excuse was that something was wrong with the computers. She said she would speak to her supervisor and call me back.

Needless to say, I never received that call! Now the last two times I have called to pay my bill, my account has been on hold. I pay my bill every month and yet get treated this way. I don't understand how she can continue to work there. She is the most ghetto woman I have ever met! I will not talk to her again. She will have to get the supervisor when I call! Today, my payment is due but I can't pay, because for some reason they can't accept money for my account. So I guess when I call on Monday morning, I will be told they are going to come and get my car, even though they are the ones at fault! And just for the record, my account is up to date until today!

I got a car financed through the bank and been buying for four years now. I have one more year on the car and all they do is harass me everyday. My representative's name is Kendra. She always call and threaten me about coming to repossess my car. I paid on this car for four years and I refuse to let them just come and get the car.

My payment won't even be due, and she's calling to remind me. I have been paying this note for four years, don't they think that I don't know when the note is due.

Ms. ** from Virginia is a very tacky, unprofessional person. I'm unemployed and the descriptions I see when applying for a job for myself sound so professional, I can't believe a bank (I worked at a bank about 15 years ago) actually has an employee like her on staff. I consider her a ghetto, unprofessional person. I don't even answer her calls. I won't even waste my phone minutes on her. I consider her as being one of the people that was on the series "The Wire". She's very ghetto. If and when I do purchase another vehicle, I'll never deal with an outside bank. I've dealt with Ford when I owned one of their makes. Crescent Bank has a very hostile attitude.

In 2004 I purchased a car from Premier Honda. The payments were 18.9% interest and $373 a month. I sent payments of $500 a month every month and was never late. Hurricane Katrina hit and the bank called me saying "where are you on payments". I said." I don't know; you tell me?" They said, "You don't have to make a payment until April 2006." I said okay and didn't make a payment until then. They had taken all the extra money that should have gone to the principal and paid it on regular payments! This is total fraud and totally illegal.

They denied they did this but refuse to send me a copy/record of all my payments. Aren't they by law supposed to provide me with a copy of my payments once a year? That is what an attorney told me. After this, I went into the bank to make payments and they kept telling me I don't owe any payments. I said, "But I haven't made any payment. I know I owe you a payment." I have all my receipts for the $500 payments and the car is now paid for but they claim I owe $7000!

These people are professional crooks and scammers. How in the world are they still allowed to be in business? I asked over and over for a record from them to show all my payments and they said, "Okay, you need to make a payment to get current and we will send it to you." I said, "But I don't owe you anything; the car is paid off!" They said. "No, you owe $7000." I say, "Okay, I'll make one payment and you can refund it to me when you see my payments are all made. " They say, "Sure, no problem", then they take my money and never send my report. The next month comes, it's the same story. "You are behind on a payment make that payment and we will send you whatever you need". I make another payment and again nothing.

I finally quit paying them and they have tried to repossess my car but can't get to it due to location. I have contacted several attorneys but can't get anyone to take my case.. Beware of Crescent Bank of New Orleans. They are professional thieves and they will take you!\

I was financed by this bank 3 years ago when I was still living with my ex-boyfriend. We broke up 2 1/2 yrs ago and I requested my payment due date be moved to the end of the month. They sent me the papers to fill out then refused to grant the request thus charging me late fees every month and calling me at least once sometimes several times a day. Last October, after repeatedly telling them to quit calling because I would pay which I always do at the end of the month, the woman on the other end, who I believe her name was Diane was demanding payment and being very rude so I hung up on her. She called me back and asks if I hung up on her and I said, yes. She told me that because I did, she was repossessing my car.

Two days later, my car was gone. I contacted the FDIC and they gave back my car and were not supposed to charge me for the repossession fees. A couple of months later, they are sending me letters saying that they are going to repossess the car for not paying the repossession fees and my payment. They were still harassing me about not paying until end of the month. I called and I was told that they had tacked it onto the end of the loan. I contacted Maria on the paralegal about it and it was supposed to be removed again but I was told a month later that it is still tacked on. Every month, they threaten to repossess my car and call me daily even though up until November 5, 2010, my credit report said pay as agreed. Their new thing however that started a few months ago was to call my parents. I had called Felisha and told her to quit calling my elderly parents and she told me that she could do what she wanted.

In September 2010, I moved and the money grimed them a partial payment with my new address and phone number and a message attached stating that. Well, Felisha called my parents 4 times. I called her and told her to quit calling my parents and she again told me that she could do what she wanted. One of the times she called them and spoke to my mother, she asks her if I wanted to keep my car which is a violation of the law. I called and spoke to Maria and she spoke to Felisha who denied knowing they were my parents. She was lying as usual even though my mother told her that she was my mother and I had told her. I told Maria she was lying. Maria said that she wouldn't call them again. If she didn't know they were my parents, then she is just asking strangers if I want my car.

Well, I was going to pay the October car payment on November 5, 2010 and November payment at the end of the month which is moving and got behind but on Thursday, the repossession man called and told me that he had an order dated from October 19, 2010 to pick up my car even though I spoke to Felisha on November 4, 2010 about paying the October payment on November 5, 2010. I have health issues that are being aggravated by all this constant stress and harassment.

I work and go to school but will have no car in 2 days. I agreed to let him come and get it. My health and peace of mind is more important than dealing with this shady bank that doesn't seem to have anyone regulating it. I also find it very interesting that they have never contacted the co-signer on my loan about the payment. My ex-boyfriend is the co-signer. How can it be legal to treat one person one-way and another person another way? Isn't that some form of discrimination?

I have a car loan with Crescent Bank and I fell onto hard times. I worked with my old Acct. Exec. Bill ** and was able to come current with my payments last year and have been current. I did a lower modification in March 2010 with Chassidy (new acct. exec) and she faxed me the forms to lower my payments from $442 to $317 per month and she has debited monies from my bank account every month.

Well, she is no longer at the company and I received a call from a lady name Debra (new acct. exec) in Sept. 2010 and she told me that I was late (30 days) and I needed to make a payment of $442.00. I told her what I was paying and how much I was paying monthly and she then stated that the previous acct exec Chassidy "didn't know what she was doing". Well this whole tim, Crescent Bank has been reporting 30 days/60days "lates" on my credit report. I have reached out to the collection Mgr (Vince *******) boss and left voice mail advising of this trouble.

Mr. ***** called me and stated that they would remove 3 months of late fees being that it wasn't my fault and that the modification wasn't done correctly. And technically I am not late it's how it shows up in their system (not my problem). All of these months has passed and my credit score went from bad to worse. Crescent Bank called me everyday for almost 2 months (I have phone records to prove it) harassing me and me wanting them to come and take back this car.

This is crazy. I have the paperwork that I faxed in March showing my new amount of $317. If they have a glitch in their system, they need to fix it and I want my credit to be fixed by Crescent Bank & Trust. Lastly, I requested Mr. ***** to send me paperwork that they have credited me the late fees and I have yet to receive it to this day. They did a new modification on 10/29 and my new amt is $323.18. I want my credit corrected!

We had purchased a '93 Mercury Mountaineer. Our loan was with Crescent Bank and Trust out of New Orleans La. We always sent our payment on time via mail. The bank does not dispute that but they had our car repossessed anyway. On account of the Katrina hurricane damage, our payment was late. They demanded we pay them balance owed and tow charges totaling several thousand dollars. We could not afford that so they sold the car and continued to charge us interest. They sent the loan to Crescent recovery and put it on our credit profiles all the while charging interest on a loan of $4,192.21. After fighting with them we finally had to settle with them. The result was the devastation of our credit.

On two seperate occassions both parties hung up the telephone on me. Mr. H. even stated that, "You won't get no rest" as a means to cororce a payment out of me. I wrote a letter to the President and CEO of Crescent Bank & Trust, Mr. Fred M. along with the Vice-President informing them of the appauling behavior by their staff and I did not receive a verbal or written response from either of them pertaining to the issue.

I did the best to my ability to catch up, then I got laid off by my job in March of 2008. I informed Ms. F. that I lost my job, however the continous phone calls came in 3-5 times a week, on a weekly basis threatening to repossess my vehicle if I did not make an immediate payment. In May of 2008 I did an extension agreement, and within my exchange through the Better Business Bureau, with Ms. Marie E.-P., the Paralegal for Crescent Bank & Trust. Ms. E.-P. acknowledged that my next payment would be due on June 21, 2009. However I still received phone calls every day, monday-friday from Ms. F.'s office. I did not understand why I was still being harrassed if my payment was due on June 21st.

However due to my finances, I was unable to make that payment on June 21st, but in July I made the payment for June 21st. Three days after my checked had been cashed, I received a telephone call from a repossession company and they informed me that they had received a vehicle repossesion order for my vehicle. I was confused as to why the order would have been issued because I had just made the payment for June. I was told that they would check into it.

At approximately 10:00 that evening, a tow truck came to repossess my vehicle, and the following day I was told that I was 30 days behind on my payment. I am now without a vehicle that should have never been repossessed in the first place, and I have suffered emotionally due to the harrassing telephone calls along with the loss of my vehicle, and I wish for this to be resolved, and my vehicle released back to me.

I went to Premier Honda to get a car financed and I received financing through Crescent Bank & Trust I never ever received the paperwork from the dealership to see what was i finaced for and the price of the vehicle, I guess I was excited about getting transportation after returning home from the hurricane.

Later along the months I had the car I started getting phone calls from crescent bank from a Ms Thomas back to back to back when I was a few days before the due date, well to make a long story short I fell hard and had no place to live I explained to her that I had to save up for rent and deposit and as soon as I can I would catch up on the note which was then a week past the due date I was informed for the first time I was on a "PROGRAM" I've had cars in the past and this was the fist time I heard about a program.

I NEVER SIGNED ANY PAPERWORK OR FORMS STATING I ACKNOWLEDGED I WAS BEING PUT ON A PROGRAM. AND MOST IMPORTANTLY WHAT WAS THE INCOME AMOUNT WAS PUT SUBMITTED ON ME THAT I WAS NOT ABLE TO PAY A $460.00 CARNOTE AND WAS ONLY MAKING $10.50 AN HOUR. I COULD NOT GET ANY ANSWERS FROM ANYONE FROM THE DEALERSHIP OR THE BANK. PLEEEEEZE HELP ME THE CAR WAS OF COURSE REPOSSED FOR BEING THIRTY AND A WEEK LATE.

I had an automobile loan that was turned over to Crescent Bank and Trust for collection. After the car was auctioned off I was told I was responsible for the remaining balance. I gave my wife, Amanda Tuttle, permission to handle all business associated with the account. She came to an agreement with a representative of Crescent Bank and Trust to pay $25.00 a month.

The representative called every week eventhough we were sending our payments. Finally she told us that $25.00 a month was not enough and she couldn't accept payments that low anymore. My wife explained to her that we were limited in income and $25.00 was all we could afford. The representative claimed that was not enough and she couldn't accept that amount. She got very rude wanting to know why I couldn't take a second job to make higher payments, why my wife couldn't get a job to make the payments, why couldn't we let another bill go to make higher payments, etc. My wife finally told her that since she couldn't accept our money as per our agreement anymore then our responsibility for this debt was finished.

We made an agreement and honored it up until we were told our money would no longer be accepted. Because our money was refused we are no longer liable for this debt. It is still collecting interest and Crescent Bank and Trust is still calling repeatedly. We have told them to stop calling us because we are no longer responsible for this debt. They have harrassed us to the point of intolerance and they have reported incorrect information about this account to all the credit agencies without mention of the fact that we made good faith payments nor the fact that we were told our money would no longer be accepted.

They have submitted conflicting information to the different credit reporting agencies. There has been no activity on this account in quite some time yet they are repoting recent activity.

I have a car loan with this company. My original car loan was with Key Bank and Trust who sold all of there car loans to Crescent. I will start by saying that with Key my vehical was repossed once close to when I first brought it. I will admit I did not have a steller payment record. Scince Crescent took over my vehical has been repossed three times. The first time was valid. The second time they said that if two months are owed then they would come and take the car. This thirs time was 10/31 at 3am.

I was confused as to why the car was being taken because I had just made a payment. I made a payment on 10/28 using Money Gram in the amount of $380 (for Sep) I called Crescent around 9:30 and spoke to Richard. He told me that the last payment he saw was on Oct 4. I gave him he Money Gram refernce number and he did see the payment. He said there should be no problem he would talk to his supervisor and I would not have to pay any repossesion fees.

Richard called me back at 11:30am and told me that he thought his supervisor could do more and that I had to pay a $445 repossesion fee and Oct payment to get my car back. I asked him why the payment was not posted to my account and he explained that he did not know and that I should have called them with the refernce number. HE gave me his supervisor's number. I called Mark Moticheck and he told me that this should teach me a lesson.

I asked him why the payment had not gone through and he said that my account had been blocked from payments on Friday 10/27. I asked what did that mean did that just mean that the payment I made was floating around and he said yes. I do not dispute that I was late the problem that I have is that no one can explain why the Money Gram payment did not post.

When I expressed concern that this is an electronic payment Mark insisted it was not. However on the company web site it lists Money Gram as an electronic payment. I just do not understand why I have to pay a $447 repossesion fee for a payment which was never posted to my account.

My car was stolen a few months ago and i went to Don Marshall Chrysler Center 716 Hwy 27 Somerset, KY 42501. i told them i had bad credit. They said they could help me get a car. A Don Marshall representative told me that after making 3 payments i could come back and trade in for any vehical i wanted. they said they could only sell me this 2003 dodge caravan. they said the loan was for 18 months. (it is for 3 years) the payments were 373.99 a month.

i didnt read the things i signed. i believed what i was told. i tried to take the van back to don marshalls and they said i have to have it for a year because i am still paying on interests. i took my van to a different dealer and they said i was really screwed and they have seen other people in my situation coming from Don Marshalls. i went home and looked at my papers and the bank is charging me 25% interest. i believe Don Marshall and Cresent Bank and Trust took advantage of me when i was in a desperate situation. can you help me?

On Aug. 27, 02 the bank reposed my 99 Kia, because of my paying late at the time I owed for Aug. and they said I owed $26.00 from July(which I didn't relize). After repossing the car I didn't hear from them for four months, than in Jan. 03 I had call from Ms Knight, she informed by that the car had been sole(for about $2000.00)and that I was responsible for the balance which she told me was $5000.00 something dollars.

I told Ms Knight that I hadn't heard from the bank in 4 months and that I didn't think the balance was right. Ms Knight kept asking me doesn't mean that I was not going to pay? and I told her I would like something in writing and that I would be contracting a lawyer to see what my rights were. After contracting the lawyer, who told me to get something in writing and see about setting up a payment plan, I than called Ms Knight back, she told me that she would pass the message on to the bank lawyer.

I did send the bank a $50.00 check,to hold them until my lawyer and my credit counselor could contact them, they return the check. I suffer from uncontrolled high blood pressure and depression, this has been very hard they threathen to garish my wage or put a lien on my home. I did file a complaint with LA BBB (which Ms Knight told me they never head from the BBB, but I have a copy of the letter they sent to LA BBB, which states the amount that I owed at the time when the reposed the car.