I had my taxes done in your Andalusia, Alabama Credit Central as a first time customer and was treated very nicely. I was told 3 to 10 days. Now it's 22 days later and still have no check and no reason as to why. They are very unprofessional on the phone and refuse to give me the number to the corporate office. I was a first time customer. I will never use them ever again, and if I have my way I wouldn't pay the prep fee or nothing if you tell a customer a time to deliver and don't. You should be shut down because there is no business without a customer. Thanks.
Consumer Complaints & Reviews
On February 1, 2012 around 5:23 pm, I went into Credit Central on 1018 Main St. in Newberry, SC to make a payment for a friend. I was greeted by a young lady and she asked what she could help me with. I responded that I needed to make a payment for someone. She pulled that person's account up and told me what amount needed to be paid. I told her that I was told to make her lower payment. She asked her manager what to do. He told her to take the payment, but he told me that I should tell my friend that she needed to call or come immediately!
The other guy asked me if I have a contact number for her. I told him that I wouldn't give him her number, but I would relay the message. The manager then asked if he could get my name. I asked him, "For what?" He raised his voice and said, "Just forget it!" He told the CSR to refund me my money. He told me to let my friend know that she's expected to come by ASAP to clear her debt. He said that she could do whatever she wanted with that $100 shopping etc., but she needed to clear her debt or he would see her in court! I feel it was very unprofessional of him to release all of this information. I've been informed by someone else that he's gotten an attitude with several other customers! Something needs to be done about him or he's going to run all the customers off!
I had previously lived in Athens, TN and had done business with the Credit Central there for a couple of years. The staff in Athens was more than exceptional and I actually enjoyed seeing those people each month. I moved to Cleveland, TN this past February and was transferred to the Cleveland, TN Credit Central. Their staff is extremely rude. They have lost a faithful and on-time paying customer as the moment I am able to pay off this current loan. I will do so and will never return to do business with them again.
Upon making a payment this past Monday, Nov. 7th, the manager at this location was extremely rude to me when I simply inquired that if in the future I would be a day late on paying, if there was a grace period. Not only did he rudely tell me "no", he also told me that I was more than welcome to pay off my loan today. My contract clearly states the payment is not late until 5 days past the due date, as I read it carefully upon returning home. Although this company is for persons with less than perfect credit, I still believe we should be treated with respect. And if they expect to keep customers, they will positively need to learn the definition of customer service!
The branch manager Merle cursed at me and refused to work out payments. Very rude and unprofessional. Called me names more than one time and lies about working out arrangements.
Store manager, by the name of Vergie, is extremely rude to customers including the entire staff and DM as well. She and the staff get upset when you don't want to rewrite because they need their numbers to be up. It doesn't matter if you are 1 day late; they take all their frustration out on you because others are not coming in. This is totally unacceptable behavior.
I applied for the loan close to Christmas last year. When I really needed to rewrite the loan because I needed the extra cash, I was told by Vergie, because of our little spat because I didn't rewrite when she needed me to, I couldn't because I worked for a financial institution already, which she already knew when I applied for the loan in the beginning.
When speaking with the DM of that particular branch, I was told by him, clearly, that she or her staff do not have to kiss my ** to receive my business. I then assumed that the two of them were friends. He was also extremely rude, and I assumed from the way I was talked to, that it was very disrespectful.
Upon paying the account out, I was told that my account had a block on it, therefore, I couldn't receive any extra money nor could I pay my account at Alabaster location. Upon calling Alabaster location, I was told that I had to pay in my own area code. That account is paid off entirely, and I hope I can help others with the rude experience I received in the Bessemer branch.
Their customer service is very nasty and not friendly at all. I hope that nobody gets a loan with them because they don't respect their customer. The only one who did was Roger and he is not there anymore. I want to see new people in there who is going to respect us when we have a problem, not give us the third agree on some that we couldn't handle. I used to pay my account on time until we got a new company. The paycheck is no good and they have to hold it for ten days.
I was contacted by a loan company about a late payment. The customer service person was very rude. He was yelling and shouting and telling me that I BETTER come down and talk to him. He was not the manager. I am getting a short check and waiting on unemployment. He stated that he would come to my job and take my collateral if i didn't come in.
He made me have a breakdown in front of my child. My nerves are already bad because of the lowering of my hours at work. I do not want to harassed by this man or the company again.
The problem that I am having with this company is the manager was very nasty with me. Before I renewed my loan I asked did I have unemployment insurance. I was told that I didn't have unemployment insurance. The unemployment insurance was taken off my contract with them. I also asked will the insurance be add back to my account. I was told that the unemployment insurance won't be add back to my account until I start making my payments. I was told by another loan company that the insurance was suppose to be add when I ask for it.
Mrs. M know that I didn't have a job at the time and I was just drawing unemployment because I was just laid off from my job. I tried to explain this to her. All she wanted me to do is bring in more money to renew the loan. She told me that she will take me to court and I told her okay. I have dealt with Mrs. M nasty attitude long enough. She is tell everybody about my account. That shouldn't be anybodies business mine. I think something should be done.
i am writing concerning the harassment by the employees they r asking me to pay a loan that shows in my credit report as paid and i have told them that they lied and told a family member that i applied for a loan to get a cellphone number they have a hiuse number the cell they call belongs to someone else. its only for emergencies and when i asked them not to call that nuber anymore and then robbie the manager who i was speaking with said he didnt care who's damn phone it was they were going to call it.
i asked them nicely not to call and so did the owner of the phone. that number has set amount of minutes and if they go over i have to pay extra.and i dont appreciate robbie cussing at me telling me he was going to blow up that cellphone.i work everyday in fast food i work anywhere from 9-12hrs. a day. they call my job five and six times a day when my store manager told them we r not allowed personal calls unless in the event of a emergency all they can do is takea message.
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