Complain about a product or service

Countrywide Mortgage

Linda of Athens GA (06/20/07)
Doubled on payments, Countrywide did not credit account. Charged thousands in late fees, forced to sell house for 2 hundred thousand below market. Have checks to prove payments.

James of Lakewood, CA May 8, 2007

James of Lakewood CA (05/08/07)
I am glad that there are places like this that consumers can voice their concerns about Businesses that take advantage of consumers. Countrywide had called me when I was behind in my payment due to wage garnishment for medical bills when My wife had a baby three months early due to complication. Countrywide had the answer they would refinance my house and get me money pay the medical bills pay off my car pay the back taxes pay the back payments and lower my payment. Well they took money out and put in escrow to pay the taxes and insurance but that money vaporised.

I received a letter form the state saying that they were going to take my house away for back taxes not being paid. I had to borrow money to pay the taxes countrywide was to pay. Along with high penalties. The way it turned out my car was repoed the home loan did not close when I was promised but a month later. Back taxes and insurance was not paid my payment went up because they said I only qualified for a sub prime rate ( because I had mortgage late to Countrywide they had my Mortgage at the time).

I refinacned from Countrywide to Countrywide from a 30 year fixed to a two year fixed then arm. And it cost me 28000.00 to do this and they said that do to my economic situation it was the best thing for me to do. Now looking back on it it was good for them. Now they have me locked into a prepayment penalty loan. They chraged me for insurance at a very high rate I thought I had already had insurance they raised the coverage to cover the cost of dirt.

Lisa of Moscow, ID April 9, 2007

Lisa of Moscow ID (04/09/07)
My insurance company said they sent a bill to Countrywide for my insurance. Countrywide never paid it. Instead, they issued me a special insurance policy of thier own for triple the price of my other policy. A year later, an escrow shortage notice alerted me to a problem, so I called Countrywide and found out what happened.

They acted in a fraudulent manner and issued me an insurance policy when they should have just paid the bill that was sent to them. I have ended up paying 600 more last year in insurance because of the Countrywide insurance policy.

Julio of South Plainfield, NJ March 5, 2007

Julio of South Plainfield NJ (03/05/07)

I decided to go with a second mortgage. I was told that I needed to get some pay stubs from me and my wife and a copy of my mortgage insurance. I looked for the copy and could not find anything so I called Highpoint Insurance and was told by them that I had no insurance since 2003. So I called Countrywide up and they told me I was cover until May of 2007. I then found out that they called me in 2003 and told me that I had to get my own insurance and pay for it. I then ask why they never called me again and they said that there records show I was paying for it. The bottom line I had no homeowners insurance for three years. Something should be done about this because I know they have that for other mortgages they hold.
 

Mark of Sun City, AZ March 3, 2007

Mark of Sun City AZ (03/03/07)

I asked for a refinance to get out of a negative amortization loan. I asked for a fixed rate program as i was converting the house into a rental. During the refinance, I was never able to get a hold of the agent and he never returned any phone calls. He told me i was in a program that was a fixed payment and rate for the following year. I signed the documents, and after 3 months the payment changed to a negative amortization loan. I proceeded to contact the agent, of which he said there was a mistake in the loan and it shouldn't be a NEGAM. He promised me he would get it fixed and he would call me with all the details. He promised he would have it fixed before my next payment. I never heard back from him and he never returned a phone call or email again. Now i am stuck in the same loan program i attempted to refinance out of with a higher balance due to refinancing costs

Joanne of Romeoville, IL November 2, 2006

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Follow us on Twitter.

Back to the top |