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Consumer Affairs


Countrywide Mortgage


Consumer Complaints & Reviews

My husband and I purchased our home in Palmer Alaska 2005 with an ARM loan from Countrywide with the intentions of refinancing into a conventional loan after two years. When the time was right, we paid Countrywide $650 to come and do an appraisal of our home for the refinance. After two separate trips by two different men, we were informed that we were unfinanceable. The reason given was that we lived in a modular home and that Countrywide no longer financed modular homes. They followed it up with letting us now that we probably wouldn't be able to get a conventional loan for our house due to not being on a permanent foundation. So, to sum it up, Countrywide was not going to refinance us.

After a couple of months of dragging our chins on the floor, we decided to get pro-active and seek out other financing options and confirm the original conclusion of being unfinanceable for conventional style loans. We contacted Countrywide and requested a copy of our appraisal, and wouldn't you know, they had none on file! Not only that, but the man, who had been working with us, no longer worked for them! Further inquiries by us prompted a quick response, and Countrywide refunded us the $650 for the appraisal that was never submitted--the $650 appraisal that was enough for them to tell us that they couldn't finance us!

Our next step was to work on other finance options. During the interim, our family went through a rough period losing 5 family members in the year 2008. During this time, I was traveling back and forth to the lower forty-eight, caring for a mother with pancreatic cancer and attending funerals. It was during this time that my husband and I started having trouble making the payments. The loan payment had gone up almost $200, and Countrywide wouldn't take partial payments or even consider splitting into two payments a month to help spread the financial burden. As time passed, we were denied financing due to the foundation, and our payments were slipping farther and farther behind.

The stress at this point was so great that my husband and I separated in the fall of 2008. He remained in the house, and by that point, we were unable to pay the amount that Countrywide would accept to bring us out of arrears. The loan was sold to Bank of America, and things only got worse from there. My husband continued to try and work with the bank, all the while the price building. After 2 1/2 years, my husband and I reconciled, and I moved back into the house. At that point, it was May 2011, and the house had been in foreclosure for close to 3 years.

So, here it is 2012, and after 3 different sale dates and postponements, our house's original purchase price of $172,500 had ballooned up to over $250,000 owed. The modular home and two and 1/4 acres was appraised for the Borough for $114,000 for tax purposes. We tried numerous times to get BofA to help us refinance at $130,000 well above the Borough appraisal. But they demanded the $250,000 or nothing.

Well, with numerous problems plaguing this house, mold (hidden and found during a renovation), roof leaks, windows that ice shut with 2 inches of ice and are unable to be opened when the weather drops below freezing, and numerous other problems, there was no way we would pay the price BofA had set. Therefore, fast forward to the present. Our house sold at auction on January 27. And BofA bought it back for the whopping price of $110,000. If there had been anyone at the sale interested in our house, they could have purchased it for $110,001. I couldn't believe that BofA would rather sell our house to a complete stranger for $20,000 less than what we were offering to settle with them for!

So, now with numerous feet of snow on the ground, and temperatures that have been dropping as low as -27, my family and I are going to have to dig out and move. After four years, you would think that BofA would at least grant us another couple of months to be able to find all of our belongings buried in the yard!

Thank you so much BofA and Countrywide for such an eye-opening experience. It will be a cold day in ** if I ever do business with you or any affiliation of yours. How do you sleep at might?

Bryan told us when we were getting this arm loan, that the way it worked was the interest rate would be7.87%, if we keep our notes current, then after 2 years, we could refinance and our rate would drop to whatever the national average was. After 5 years, interest rates have dropped tremendously, and our rate is still the same. We are now in foreclosure. We've spoken with bank of America several times about this, and they did nothing. There should be laws to protect us from these companies lying to us.

Countrywide sold my mortgage to BAC which did not convert completely. I had disability insurance to cover with original countrywide mortgage. When I had a bad MVA disability, I was not on with BAC. I applied for a modification only to be turned down (first time). Second time, I paid over 5000 dollars in 10/10 MMI mortgage Homesavers program (which I believe never tried to help me) said papers received under review 11/11.

Then 12/11 I was a single disabled women evicted from her home, that was sold at auction 1/3/12. Why I paid filled out papers sent them all back. I believe foreclosure is illegal in every way, wrongfully evicted. The company or companies involved in the Homesavers program failed miserably their action had negative effect on me, my life and my credit. Resulting in notice to accelerate, loss of home life and more. All I want is a home loan, something I cant get now since my home was foreclosed on only 80 days after paying my money for the work out.

Loss of home, loss of disability payments covering my loan when it was sold to BAC. Loss of home, life, future and future credit to get a home and my family. Wrongful forclosure, inflation of payments, inflation of payments and money paid. I should of never lost my home. All I want is a mortgage a home a life and future which was taken from me.

The worst bank ever. They have no intentions of helping no one. They are all liars and the people telling lies should be held accountable as conspiracy to commit fraud. Over two years of paperwork and faxes. Not once did BOA ever respond. They simply ran out of lies and go back to the old faithful of didn't receive the paperwork. Fourth attempt at modification. I filed complaints with banking commission and state of NC. I received several calls after filing from the president's office of BOA stating we only need one more piece of paperwork to continue. It never ends. Save your time and file BK to save your home before you get too far behind. It seems they want to get you so far behind that it's impossible to afford a chapter 13 payment. Good luck.

We were victims of the very racist practices used by Countrywide to force us into a subprime loan and then jack our rates up to an unbearable level. We have sacrificed our retirement plans to keep our home because we have significant investment in it and now our credit rating is crippled. We are hopeful that now that a settlement has been reached, the people who were harmed will be heed.

No one has sent anything to me in the last 2 years, except for invoices. I haven't made a house payment since 2006, after Countrywide was under investigation. My house was in foreclosure, and it was stopped. I have been charged for misc fees amounting to to $25,000 . My loan started at $50,000, now it's $76,000. BAC home loans says that the paper work is NOW squared away. I want my house, and I need help to keep it. I haven't been able to live in it because I was a victim of a home repair scam, and lost $25, 000.

I have two kids, and I work everyday, but trying to get the money to fix the house up, and pay the mortgage, and I am getting charged extra fees when I keep the grass cut. I also pay for the insurance. I'm getting charged for those things. I'm living with a relative, and pay to stay there, until I can find a way . This foreclosure had brought my credit score down, and is the only thing on my report. This house has been in my family for over 50 years, and I'm desperate.

Countrywide fraudulently sold me a house. They had me borrow money for a rate that I couldn't afford on a promise they didn't stand by. They then sold the loan to Bank of America who did even worse to me. Now I'm stuck with a property worth less than a third of the loan and the bank won't give me any consideration. Countrywide set me up. Now the rates are so high. Bank of America said they are going to foreclose .

If you lost your house in foreclosure or were forced to short sale it because your lender would not work with you, don't give up just yet. If you have a robo-signature by your bank on your loan or a lack of proper paperwork regarding transfer of title by your bank, you definitely have legal options to go after your lender for a wrongful foreclosure. Do any of you feel that you were wrongfully foreclosed upon? And what is your story? You can also call me (Andrew) at xxx-xxx-xxx ext. xxx. I can go over exactly what I am talking about and your options. I look forward to speaking with you and hearing your story.

I started the refinance procedure after BOA took over for Countrywide to lower my payments due to the economy. I was put on a 5 year contract lowering my payments to $900 per month. After about 6 months, I was told I didn't qualify because I was upside down on my loan and they informed me my payments will be approx. $1,700 per month which with today's economy, I couldn't afford and they also added approx. $20,000 to my balance for late charges and admin. fees.

I will just say the following; I will not accept the breadcrumbs boa is intending to throw at Countrywide consumers who were railroaded into High cost ARMS-Like me. I had to sign away my house and when the loan reset it made me totally house poor. Then, when I tried to file Chapter 13 they piled on more bogus charges and that is another Lawsuit that has come to an end with these clowns getting a slap on the wrist. Wait, I meant to say these very, very rich clowns.

When my notice of intent expired in 2008, I was three months behind on my mortgage. BoA has been running me around ever since. My modification was denied three times for not turning in requested documents. The fact is that I always sent what was asked for. After being denied, they just start the process again with a new application. I formally appealed the results and when the missing papers where found, I was just told that I could re-apply. This resulted in being denied because my loan was less than 31% of my income. Again I appealed. It was found in my favor and I was again started with a new application. Four times, they wrongly denied me. Four times, my appeals were found valid. If the reasons for denial are found to be inaccurate, why do I have to start over.

Most recently I was denied because, and I quote, "There is not enough time to review the application before the trustee sale.'' After three years, there's not enough time. When I stated that this made no sense, I was told that I just don't understand the process and have to accept it. The next day, I called again and was started all over again.

My problems began in 2008, and now I am in desperate need of help! I went through a mortgage broker, and honestly received a mortgage (in which I know now), I could not afford, not that I was told his up front, I never would I have accepted these terms! I should have known when I went to close on the house, and the payments were much higher than I was told it would be, that something was wrong. A week after moving into my house, my fence was torn down, a road built next to the house, and I was billed $960 by a construction company because my land-line was built on city property.

My mother did what we thought was a simple "co-sign" for me because I had no credit. No one explained to us that co-signing didn't exist in mortgage. She became a co-borrower, as did my father, which meant that my house became an undivided property. Yes, that means someone failed to mention not only would I be taxed within my mortgage, but my mother and father would be taxed on this property as if it were a second dwelling, something they just do not have the money to do, nor did anyone care to mention that we had to inform the mortgage company of this. Some would say we should have done our research, but honestly, we had no clue of any of this. We thought my mother was cosigner, end of story, so said the naive!

On with the horror! My mortgage was immediately transferred by means of MERS to Taylor Bean and Whitaker (TB&W), a company who was federally raided less than a year later. After several months of my mortgage being in limbo, it was transferred to Countrywide, another winner. I will admit, I became a month behind in mortgage while with TB&W because of problems with my employer. The company in which I worked was facing bankruptcy; eventually in May, 2010, the company closed, and I was laid off. I phoned Countrywide to explain my hardship before I missed payments; however, they told me there was nothing they could do for me.

I am a first-time homeowner, I thought I was taking the right steps in a horrible economy to do what I had to do to save my home. I made what payments. I could until I had nothing left. When I called to see if I qualified for any programs at that time, I was informed I was behind 5 payments! Huh? Apparently, something was awry with book-keeping. This went on for months. The company cut-off access to my online account, would not allow me to make payments, then sent me a collection letter demanding the full balance of the mortgage. I even sent proof of payments to them showing where I had made all payments to TB&W, nothing. I began getting foreclosure statements, even went to an attorney about filing for bankruptcy, but decided I didn't want to jeopardize my mother and father's good credit by doing so.

I began reading the foreclosure laws in Texas, and realized Countrywide did not file with my County Clerk's office. I called them, and I was told there was a problem with the title. It got me thinking. I began doing a lot of research in this area. For over a year things got very quiet. I am still unemployed, continue to search for work, and am on unemployment. I keep trying to get assistant, but I am told I am too far behind on payments. We just found out about the undivided property law. The county is suing my parent's for $3500 in unpaid taxes! Then in March, 2011 a huge storm hit my neighborhood. It pretty much destroyed the back of my home. I checked my insurance; sure enough it was still in effect. I submitted a claim for damages, and it was paid to both me and Countrywide.

Shortly after, I received a letter from Bank of America Home Loans, roughly in July or August 2011, stating it was the "servicer" of my loan. It stressed that it was only a servicer and was there to collect a debt. It gave the name of the original loan holder; which has nothing to do with MERS, nor did it mention MERS in any way shape or form. I began receiving letters every day from them stating they received my request for information? I have no clue. I submitted all paperwork to them for work to be completed on my home, got a response back from them, arranged for a contractor to get started, the contractor contacted them, they gave him the go-ahead, and even told them they were sending overnight the check to him. Guess what? He has not seen the check yet, but because they gave him the go-ahead, he began work on the house.

I had Prime Credit but I was put in sub-prime loan, then when I went to refinance with the thought that I was to get a lower monthly, I paid more. Now, Bank of America is looking to foreclose on me on December 14th 2011 after paying on this property for over twenty years.

I never look at my mortgage papers or receive them. A man came to my house, I signed some papers and never got a copy from Countrywide or Bank of America. My payments are so high, from $700.00 to $953.00 a month. I can not afford it. I paid money to Countrywide to have my land surveyed. It was never done. The line runs in the middle of my house. I am getting ready to retire, I don't know what to do.

I'm a single parent and support 2 children (ages 8 and 10). I'm from the Dominican Republic with no knowledge or financial means, as I make very little money on my job as a teacher, which goes on temporary assignments.

In 2008, I bought a condo in Jersey City that is really like a basement, for $257k. They took advantage of me with this outrageously priced basement in Jersey City. I need your help because it's now worth less than 75k and it has ruined my life.

In 2007, we bought our home from Countrywide. They 80/20 us so we have a first and second in February 2008.

I lost my job and Countrywide gave me the runaround about a loan mod by January of 2009. BAC had my loan at this time we were current in July of 2009. We started to fall behind again in October. BAC filed for foreclosure. We applied for a loan mod again after nine months. March of 2010 they approved us for something they can't tell us if it was in-house mod or if it was HAMP mod.

We made our first payment under new agreement on April 1, 2010. I called and asked if I could make partial payments as long as they had full payment by the due date. They told me yes, so may I sent them one payment of 161, another of 161 and then one of 334, which would make my payment of 627 by the end of May.

I was getting phone calls saying we were behind almost 2000 because they applied the 334 payment to some fee that they added on after the modification so I fought to get that applied to the mortgage and not the fees. Then in August, they raised payments from 627 to 667 so I started making 667.29. Then in October 2010, I called to make a payment of 667.29. They told me they couldn't accept it because that would not be full payment, that our payment again went up. I said to what now, she said 675.49.

So I started making payments of 675.49. Mind you, we are now behind because while I was only paying 667.29, they were holding it until I make the next payment of 667.29 to make up for the $8 difference. Then nine months after our loan mod, they decided to escrow are home owner insurance.

In January, they jacked up our payments to $831 and then February 2011 to 911. We still kept making our payments of $675.49 because we can't afford anything more than that, that's why we asked for a modification when our payment was only 598. Now they claim we are five months behind and have sent us for foreclosure again.

Can someone please help us save our home from the bank that is trying to make something off of it. They won't work with us. We have again asked for another modification and have sent the paperwork in three times and they keep saying that there is something missing or some **.

Please help us fix this mess before we have to move because we don't want to lose our home.

I purchased a home in Round Rock from Kaufman and Broad Mortgage Company (KB Home) in 2002 for $187,900. The total amount financed was $187,900, and we made a $21,000 down payment. The home was sold to several servicers until it went to Countrywide Mortgage. The payments went from $1,300 monthly to $3,900 at the highest. The home was then transferred to Bank of America, and payments became $2,100 a month. A BoA representative called and offered to cut the mortgage in half with a HAMP program. We were asked not to pay for three months, and we followed the directions.

The modification never came, and a lawsuit arrived. Our house was foreclosed, and sold to Fannie Mae for $159,000. I fought back; I got a rescind order, and the house went back to BoA. The modification is finally here for $1,850! They are offering 2 percent interest, but Country Wide added $30,000 to our mortgage. It is now $211,000 after 10 years! They have also destroyed our credit. I hope you can help.

I purchased my home in August 2000 with $4,000 down and my loan at $82,000.00. As of July 2011, my balance is still $81,000.00. I have been forced to file Chapter 11 in 2006. While making my regular payment in addition to my Chapter 11 payment, the company tried to foreclose on my home making fraudulent statements in fiscal 2006 that I missed Feb 1, 2001 payment. When I provided proof, they came back with dates from 2003. Once again, I provided proof that I am still in my house with an interest rate of 9.25% showing only that I paid less than $1000.00 towards my principle from fiscal 2000 to 2011.

Since then, I have been unable to finance due to "Delinquent Payment per other lenders" that are reported by BAC/ Countrywide. This is everything micro into a small explanation of everything I have been through with Countrywide Home Loan/Bank American.

We had a loan with Beal Bank that was transferred to Countrywide and eventually, Bank of America. In 2005, my husband was in a bad wreck and was unable to work. We got behind on payments and Countrywide would not work with us and filed foreclosure in January of 2006. We tried to get a loan modification but they wouldn't talk to us and they didn't return our phone calls.

We hired a loan modification company to contact them for us and immediately, they responded. They asked for all our information and then he had us send them $15,000 to do the loan modification. They arranged for us to pay $2,500 a month for eight months to modify the loan. We made every payment on time. At the end of eight months they said we were approved and they even sent a letter thanking is for bringing our account current. They said they were to Fed-Ex some documents for us to sign. The documents never came. When I was finally able to contact them again, I was told we were not approved, but they could not tell me why. They sent our loan back to the lawyers for foreclosure.

We filed a Chapter 13 to stop them and began paying $2,500 a month through the courts. While we were in bankruptcy, the lawyers held a sheriff's sale on our property. Later they were forced to withdraw it but they refused to give us a pay off or work with us to keep the property which we proved we can afford. We had to let the bankruptcy to be canceled so we could try to refinance or work something out. After paying almost $80,000 after they filed foreclosure, we lost our house to them anyway. They refused to do a workout of any kind. They then filed to revert back to the sheriff's sale they held while were under bankruptcy protection. They knew our property was worth more than twice what we owed on it, even though the foreclosure appraisers gave a really low appraisal.

I believe a couple of the lawyers doing the foreclosure bought the property. We were still paying the insurance on the house and property taxes when they kicked us out. They gave us 15 minutes notice to move and then before we could move our horses, they had them hauled without even telling us. We had nine horses. I believe our foreclosure was illegal in every way. We were only told they were doing a workout because we had paid US Loss and Mitigation to help us get a workout from them. I believe we were scammed by both of them. After they kicked us out in May of 2009, they turned out loan over to yet another company.

They were still showing we had a loan and paid interest on the loan even in 2010. Our loan began with Superior Finance, then went to Beal Bank, then to Countrywide, then Bank of America and then to MGC. None of the payments we made were ever applied to the principal. They claimed we had an interest only loan but it was a conventional loan. The interest was 11%.

They did a sheriff's sale in August of 2007. We were evicted in May of 2009.

The consumer believes the reality pretty much in the foreclosure issues. It is that anyone can fabricate a fraudulent instrument, use this "copy" and so long as you are the borrower in foreclosure, anyone is entitled to your house but the defendant(s). 18 USC 1344 "Bank Fraud"

As follows are details of the Bogus Assignment of Mortgage file by Buttler & Hosch and Countrywide/Bac Home loans. The plaintiff submitted a false affidavit. The Affidavit of Indebtness by Kathy ** affirmatively states that she is "familiar with the books of account and have examined all books, records, and documents kept by Country Wide concerning the transactions alleged in the complaint." Furthermore, ** averred that the "Appellee or its assigns, is owed $299,531.28." Nevertheless, ** has failed to attach any of the books, records or documents referred to in the affidavit. In addition, ** does not meet the definition of "custodian," which is "a person or institution that has charge or custody (of papers)."

By **'s own admission "[t]he books, records, and documents which [**] has examined are managed by employees or agents whose duty it is to keep the books accurately and completely." Now, if these affidavits signed by these "Certifying Officers" are void, the entire foreclosure case should be a void because they never had the evidence to swear that they are familiar with the amounts due, or are custodian of the note if "the physical documents were deliberately eliminated."; and if they are faxing, scanning and e-mailing these, such fabricated documents doesn't this make this "Wire Fraud".

In 1993, the MERS system was created by several large participants in the real estate mortgage industry to track ownership interests in residential mortgages. Mortgage lenders and other entities, known as MERS members, subscribe to the MERS system and pay annual fees for the electronic processing and tracking of ownership and transfers of mortgages. Members contractually agree to appoint MERS to act as their common agent on all mortgages they register in the MERS system. The appellant's own conclusions "Mortgage Electronic Registration Systems ("MERS"), which act as the purported mortgagee of record which we all know is not true; as MERS did not loan any money and the borrower(s) do not owe any money to MERS. MERS usually acts in the capacity of the nominee to the mortgage note owner/holder; however, according to the procedural manual produced by MERS' member to the best of the appellant's knowledge, none of these securitized named Trust Entities are MERS Members, thus bifurcating the Mortgage and note, destroying the security and rendering the Mortgage a nullity".

This has become a "Conspiracy against rights" (18 USC 241) for banks to steal private property under the color of law. "Foreclosure" is nothing more than intimidation, threats and coercion of a person to forfeit their private property. This statute makes it unlawful for two or more persons to conspire to injure, oppress, threaten, or intimidate any person of any state, territory or district in the free exercise or enjoyment of any right or privilege secured to him/her by the Constitution or the laws of the United States, (or because of his/her having exercised the same). It further makes it unlawful for two or more persons to go in disguise on the highway or on the premises of another with the intent to prevent or hinder his/her free exercise or enjoyment of any rights so secured.

In other words, MERS - Lost Note, No Assignment = No Foreclosure. With the missing notes/fraudulent assignments of mortgage and the inability to foreclose, as described above, lenders and all parties involved in the mortgage finance orgy rushed to close and sells loans so quickly that they failed to get even the most basic sales/transfer/ownership documentation prepared. This problem with the missing trust assets/promissory notes manifests itself each time MERS and/or the trustees for the bondholders brings a legal action to collect on a debt through foreclosure.

The appellant declares that Buttler & Hosch committed "fraud" when they prepared a "Bogus Assignment of Mortgage". In the case at bar, the Official Records of Dade County, Florida reflect that an Assignment of Mortgage, purporting to transfer the instant Mortgage from MERS to Plaintiff, was recorded on March 5th 2009 ("the assignment"), as the legitimacy of the assignment is very much in question. Quite frankly, it seems clear the assignment was not executed by MERS in the ordinary course of business, as required, but was fraudulently executed by the appellee and Hosch in a fraudulent attempt to "push through" this mortgage foreclosure case.

** realized that is a serious allegation. As such, she invites this court to take a look at Exhibit "A" hereto. Even an initial, cursory review of the assignment calls into question its legitimacy. First, it was not executed until 03/05/2009 (four (4) days before Hosch filed this lawsuit). Second, the assignment was "prepared by" and to be "returned to" Buttler & Hosch. Third, the notary block indicates that the assignment was executed in Dallas County, State of Texas, which is where (as the assignment reflects), Hosch's office is located, not where the assignor conducts business. If an agent of MERS signed this assignment, as required and as purported, it strains logic to understand why its agent would sign in Dallas County, Texas, where the assignee's attorney conducts business, rather than in Virginia, where MERS conducts business.

Finally, but perhaps most troubling, the assignment reflects that it was executed by Jackie **, purportedly as attorney in-fact of MERS. These facts, viewed in conjunction with one another, raise serious questions. For example, if the assignment was a legitimate business transaction, and the plaintiff actually obtained an assignment of the instant note and mortgage from MERS, then why did Hosch, the plaintiff's counsel in this case, prepare the assignment, and sign it as the assignor, four days (4) days before this suit was filed? If this was a legitimate assignment, why was it signed by the plaintiff's own employee rather than an agent of MERS?

The appellant fully believes that it seems that appellee retained Hosch to file this foreclosure case and that, upon being retained, Hosch realized that no Assignment of Mortgage had ever been executed or recorded. As such, Hosch drafted the Assignment and caused Jackie **, one of Hosch's own employees, to sign it (purportedly as Attorney in-fact of MERS), in an attempt to "push through" this mortgage foreclosure case. In other words, it seems that the appellee and Hosch have created, executed, and recorded a fraudulent assignment and are relying on that assignment as the basis for standing to sue RES in this case.

The appellee and Hosch may not agree with these facts. At this point though, the issue is not whether RES can unequivocally prove that the assignment is fraudulent. A lawyer shall not represent a client if the representation of that client will be directly adverse to the interests of another client, unless the lawyer reasonably believes that the representation will not adversely affect the lawyer's responsibilities and, relationship with the other client; and each client consults after consultation as provided in Rule 4-1.7(b), R.Reg.Fla.Bar. Hosch may dispute its representation of MERS, but there is no other explanation for why Hosch's own employees prepared the assignment and executed it on behalf of MERS. In other words, if Hosch was not representing MERS in this case, then why did it prepare the Assignment and sign it for MERS?

The problems do not end there. After Hosch represented MERS vis-a-vis the assignment and filed suit against MERS in this case (on behalf of appellee, its other client), Hosch's conflict is not only a textbook violation of Rule 4-1.7. It calls into serious question the fair administration of justice. To illustrate, RES fear that MERS may institute legal proceedings against her in the future. After all, what is to stop MERS from taking the position, at some point in the future, that it is the owner and holder of the note and mortgage? Where would that leave RES? Or the then-owner of the subject property? Or the title insurance company that writes title insurance based on the title that is derived from a foreclosure on the subject property (if a foreclosure is allowed)? To the extent that Hosch disagrees with the facts set forth herein, this Court cannot simply accept Hosch's version of events as true. Rather, in that event, an evidentiary hearing is required.

After all, only in recent years have banks and their lawyers begun drafting assignments in mass quantities in an attempt to "push through" foreclosure suits. Other jurisdictions, however, have begun catching on to these unseemly tactics. One New York court, for example, after discussing problems with an assignment of mortgage similar to those set forth above, ruled that even if [appellee] is able to cure the assignment defect, the appellee's counsel then has to address the conflict of interest that exists with his representation of both the assignor of the instant mortgage, MERS as nominee for HSBC Mortgage, and the assignee of the instant mortgage, HSBC. The Court is concerned that there may be fraud on the part of HSBC, or at least malfeasance. Before granting an application for an order of reference, the Court requires an affidavit from [the person who signed the assignment] describing his employment history for the past three years.

As if Hosch's conflict of interest is not bad enough, the problems do not end there. The propriety of the assignment is a huge issue in this case. It will be a feature at trial and pre-trial discovery. The obvious problem is that testimony and discovery concerning this assignment is not possible without involving Hosch. After all, Hosch prepared the assignment, executed the assignment, and is a necessary witness regarding its propriety. And this is just part of the fraud.

The appellee is not the "holder in due course" of the note and only an agent or nominee for the true beneficial owners and holders in due course. Without proper evidence transferring beneficial interest to the plaintiff, the plaintiff is not the real party in interest and is not authorized to bring this foreclosure action. The appellee ("lender" was paid in full plus a commission), then the Nominal Lender puts its name on the mortgage note that within 24 hours from closing, the Nominal Lender was required to physically convey the mortgage note to the true lender/investor. The appellant (borrower) makes the monthly payment to the servicer she/he believes is the lender. The appellant (borrower) was tricked into thinking she was a borrower of a loan, when in fact was a seller of mortgage note into an investment trust (SPV).

This investment trust has no right to a Mortgage which is used to facilitate the purchase of a note, fraudulently procured under the guise of a "loan". The "conveyance" of the mortgage note, documents mandate the delivery of the original mortgage note, endorsed in blank, without recourse, with all prior and intervening endorsements showing a complete chain of endorsement for the Originator (Countrywide Home Loans Servicing, L.P, Inc,"Bac Home Loan Servicing L.P. F/K/A/" Country Wide Home Loans) to the person so endorsing to the trustee. In every investigation, their appellant finds there are four parties to the initial transaction, if we exclude the borrower -- the "originator/lender" who sells its right, title and interest to the "purchaser/depositor," who sells to the "trustee" in trust for the benefit of the "certificate-holders.".

Although the named Trust Entity Documentation mandates this chain of endorsements, the appellant is not witnessing these endorsements on any mortgage note. Rather she received an "Assignment of the Mortgage" that purports to convey the note directly to the named plaintiff. The appellant's understanding is a note cannot be assigned; it is endorsed from the present holder/owner of said note and conveyed to the new holder/owner. Instead, the servicer who was once the lender), claiming to the be the plaintiff with all rights title and interest as owner/holder of mortgage note as a third-party, at an arm's length transaction, viewed as true sale.

In the event that the plaintiff does possess and produces the original note bearing once wet-ink signatures of the borrower(s), the note must contain the endorsements of all aforementioned parties, otherwise it is a clear break on the chain of title. The Chain of Title in every securitized document requires an endorsement from the originator/lender to the seller, from seller to the purchaser and from the purchaser to the trustee in trust for the benefit of the certificate holder(s); this is in accord with each one of the documents filed in the Securities and Exchange Commission. Every named Trust Entity filed a Form 15-D with the Securities and Exchange Commission, notifying all parties of its Termination of Registration and suspension of its Duty to File Reports under the Securities and Exchange Act of 1934 (15 U.S.C.A. 77a et seq. 78a et seq.) The trustee foreclosing on a homeowner after filing a Forms 15-D is doing so on behalf of a named Trust-Entity contrary to the Invest Company Act of 1940.

There may be fraud upon the court in that the named appellee may not have "any" interest to the note and that the supposedly lost note is not lost, but may have been intentionally destroyed due to missing assignments on the note which may have made it void and a legal nullity, thus, exploiting key and vital evidence. There is no proof, without the note, that a proper chain of assignments took place and that the line positions were properly perfected. Other unnamed and disclosed real parties in interest may have a claim to the note and be the rightful beneficial owners to the note and must be identified and brought before the court. There is no proof on the authenticity of the document and signatures provided.

It is inconceivable, that in an electronic age were it is a simple matter to place someone's signature or image on a document, that such a valuable instrument would be lost or missing without a nefarious motive. Federal circuit courts have ruled that the only way to prove the perfection of any security (including promissory note) is by actual possession of the security. The appellee is not the true holder of the Trust. They have sold out notes with our social securities and signatures to investors and made millions and billions of dollars. And on top of that, they are putting homeowners on the streets.

The company failed miserably at constructing a repayment(refinance package) and because they were negligent-it resulted in foreclosure of the property

I was just searching the web and came across info about Countrywide being sued. I have a home financed by Countrywide that has a sub-prime loan and was sold to BAC. Countrywide had me to get up money to bring my loan current and after I sent in the money, they just applied it to my account and then had all the payments that were past due, they had it financed through a loan company with high interest rates. It jumped from 4000.00 to 11,000 that they financed to Dyke And Oneal through a Homesaver's program. Was this ethical? What can I do?

When the downturn happened in 2008, I lost 30% of my business. I went through my IRA and savings account until I could no longer pay my mortgage. I called the bank to see if I could qualify for a mortgage modification. BofA told me on the phone to pay 1,705 instead of my regular 2,350 mortgage, and that the paperwork was on the way. After paying 1,705 for 2 months, on time, I never received paperwork. Instead, I received a "Notice of Acceleration" via certified mail. I called the bank to see what was up and the rep told me my account had been closed and there was nothing I or he could do. I called again and was put back in review for the mod program with an attorney representing me.

I thought for sure I was going to get somewhere this time around. I got denied for the second time. Sixty days ago I walked into a BofA modification center and did my P&L with the banker. The bank said it would take 45 to 60 days to review. It has been 63 days and I am still waiting. BofA, through this whole process, has broken their word. I live by my word to run my small business; otherwise, I would not have a business. How does the bank not operate with the same intent and get away with it? People have the right to report small business to the BBB, but who do the American people turn to when the bank is fleecing them?

I had to refinance through Full Spectrum Lending/Countrywide, but the application flip-flop to qualify for refinance. The owner bought home in 1991, married in 1997, all of original owners' information. My application reflected new spouse's information causing the new spouse to become new owner. The mortgage company used the credit score of the new spouse, who never bought much of anything, and claimed he bought the property in 1991 which is not so and this has resulted in my ownership being put in jeopardy. Now I can't get a modification unless it's deeded back to me, the original owner which he won't do. I tried to get him to do a quit claim deed, but he won't do that either. I sent information to one of his relatives. I don't know where he is. He has vacated/abandoned me and the property and pays nothing towards taxes/insurance and upkeep of the property. Filing a divorce is what I've been trying to do for three years, a much costly entity for me.

I am looking at an in-house modification with a sizable down payment that I can't afford and it's only for two years with a possible increase in payment to the mortgage note for me to stay here. It's almost a force to sell. Even then, he'll still have to sign papers, no contact, no help. He feels he'll get money from the sell, though he never paid a penny one way or the other, except for some utilities when he felt like it. He also left with some of sole owned property as I was at the doctor's office wondering upon my return why the moving truck was at my house partially loaded with my personal household items. He just said that he was leaving, showed me a check he had gotten against the house to help him get established somewhere else, all because of Full Spectrum Lending and Countrywide Mortgage.

On March 6th 2009, Countrywide approved a modification on my home loan payments effective as of May 1st 2009 with a monthly payment of $1,666.69 with a final payment to be made on April 1st, 2049 (with approved letter).

In accordance to this approved modification, I began to send said monthly payments to the BCA Home Loans Servicing, LP 450 American Street, Simi Valley CA, 93065. I waited that these payments would be reflected on new invoices and to be acknowledged by their system but it did not take place. On the contrary, I received several calls telling me that I was behind on my payments. The first call was made by Maritza ** informing me that I had a $1,088.00 balance in late payments.

That same day, I called back and spoke with Mirella ** who said that Maritza was unaware of my case and to please forgive the oversight. Mirella reviewed my case and recognized that everything was in order but also told me to keep on calling periodically to find out when the new payments would show in their system as full and not partial payments. I called again on June 6th, 2009 but was unable to reach Mirella. I spoke on that occasion with Mr. Henry ** who assured me that everything was as it should be but to continue calling and paying the agreed amount of $1,666.69. Mr. Henry also transferred me to a lady named Debora but she in turn said that Mirella was more well-informed about my case so she would inform her about my phone call.

On June 10th 2009, Mirella ** returned my call and notified me that she was working on my case but that her advice for me was to pay the very initial amount so as not to seem to get behind on the payments and that the extra monthly money would be reimbursed or credited to my account when the approved modification was validated by their system. I disagreed with this and was hopeful that the modification by being approved would soon appear in their system.

Almost everyday, I would get harassing calls threatening to report that I had a large amount overdue and that this would be detrimental for my credit. On June 22nd 2009, Aida ** and Jessie called me repeating yet again about the unpaid sum; at this point I was fed up, extremely stressed out and very worried about the situation. I called once more on June 22nd 2009 and this time, Wendy took my call and said that my case had been escalated on June 15th 2009 and that I was to continue paying the monthly sum of $1,666.69.

On July 3rd 2009, I received a call from the Collection Department and I spoke with Gloria, who reviewed my account and found the latest payment made in June but told me that I was late in my payments and I should pay the difference, yet again and now very frustrated, I explained to her the now chaotic situation in which I was mixed up. Gloria said that I should continue to make the modified payments as I was doing and this was a short-lived relief.

Unfortunately, I continued to receive many intrusive and stressful phone calls from now a collection agency. I finally gave up and agreed to pay $2,966.62 as a balance but Mirella ** said that any additional late fees, $210.00 would be removed since technically, I had never made any late payments to the collection agency. However, just like everything they seem to resolve there are loose ends, since I continued to receive irritating calls from collection agencies for several months. What followed was direct contact with Bank of America, owner of the portfolio that they acquired by purchasing Countrywide at which time they requested several documents and bank statements. Through the Neighborhood Assistance Corporations of America (NACA), I provided Bank of America with all the documents they required. According to file ** and a letter which I received dated April 9th 2009, they informed me that the new value was agreed upon to pay as a three-month trial would be $1,831.38.

Then, Bank of America sent file ** giving me payment instruction and requesting more documentation which in turn was submitted April 19th 2009 and I began to make my adjusted monthly payments. On May 6th 2010, I received a letter asking again for the documents since they had apparently been lost or misplaced. These new documents were sent on Mary 13th 2010 to fax 650-525-0415.

Since then, I have been calling and pressing for a final response and ultimate approval and I am always told that I should continue waiting because all their work process are taking much longer and in the mean time to continue making the newly adjusted 93-month trial sum.

In August, I was told to refer to the Department of Urban Development for an assigned Counseling Agency. I communicated with Money Management International and spoke with Janet Ramos, she helped and together we designed an elaborate household budget which was sent electronically to the Bank of America on August 8th 2010.

On August 28th 2009, Bank of America demanded an insurance policy that I obtained through AVR Administering Company.

As of today, I have made six monthly payments each one for $1,831.38 and have been calling for two or three times a month for a solution but I have not had any definitive answer. This is a dire and uncertain situation since in this economic climate, it is very difficult for me to make such high payments and now have a ruined credit without the certainty that it will not just be increased or considered an outstanding balance in the future. My family and I are currently on the verge of loosing our home and will ultimately have to discontinue payments and have a foreclosure since my life savings are steadily diminishing.

My family and I are currently on the verge of loosing our home and will ultimately have to discontinue payments and have a foreclosure since my life savings are steadily diminishing.

I have loan from Countrywide, in total of $ 1,480,000.00 negative, interest only. I modified through BoA, removed the negative, 5 interest at 4.12%; I cannot afford my payment. I think the type of loan made sense at the time because I was told that I can refinance even if I don't like the terms. The loan was approved base on stated income; I never showed my income. And now I am in trouble, and cannot afford the loan. The home is not worth the loan; I cannot move because of my credit and two children. Can you help? The economic damage is that I have to lose my home.

We were supposed to get assistance with our mortgage, we paid extra as part of our agreement with them but instead they kept asking for more. We finally sold our home only to still have a foreclosure placed on our credit.

They modified our loan. It was supposed to be 1014 for 5 yrs. That was the payment amount in Feb. 2010. We were supposed to have this payment for 5 years, then it went up for 5 years.First off, unless we wanted to lose our house, they gave us a 40 year loan when we had a 30 year loan. On March 2010, they raised payment to 1125.12. I called them and said that was not the agreement and told them I was contacting an attorney. So, they called me back and said they were raising it to 1034.00, so I said okay and paid it a few months ago and they raised it to 1035.00. I guess they are going to do this every month and get away with this.

They are not abiding by there contract. They are doing whatever they want. I gather they know this is illegal or when I told them I was going to have to contact an attorney, they back down a little. I hope and pray that someone can do something. We paid out loan, no late payments until we couldn't anymore. If we would not pay the amount, they decide to tell us they will foreclose on us. I would appreciate any help. We are barely making payments now.

Thank you so much for considering this case.

In 2005, I fell behind on my mortgage. I contacted Countrywide to enter into a modification program; they told me that after I made a total of 3 or 4 consecutive ballooned payments I would be considered for a modification which I did. I had to use Western Union for the payments; that was the only way they would accept payments.

In March of 2006, the modification was approved. After all those ballooned payments, I fell behind on some other bills. So I filed chapter 7 bankruptcy exempting my home. When Countrywide learned of this, they immediately rescinded the modification. They had their lawyers, Trott & Trott call me and say that if I don't pay my past due in full, I had to vacate the premises. I explained to them that the bankruptcy does not include the house; they said it does not matter. If I continued with the bankruptcy, I had to pay in full or leave. Needless to say, I lost my home. They never returned my money for those ballooned payments or anything. I did not know of a class action lawsuit against this company but if it not too late, I'd like to do whatever is necessary to become a part of it.

I became very ill in 2002 and was out of work for 18 months. During that time, I was financially drained. My mortgage payments fell behind but I did manage to send what I could. In the end, I owed 3 months (approx. $3,200). I kept trying to figure out where the extra payments I sent were. I talked to dozens of people at Countrywide who, by now, were telling me I was in foreclosure and nothing could be done. I was scheduled for foreclose when I was offered the opportunity to stop it by applying for a loan from Pennsylvania Housing Finance Agency.

My $3,200 arrears ended up costing me $10,000. My head was very "not right" because of the chemo drugs and residual side effects. I simply was not keeping track of things but knew I was sending in extra money each month prior to going under. Countrywide explained it away as "interest and penalties." Four months after assuming a $10,000 debt on a $3,200 loan, Countrywide send me an overage check in the amount of $4,000+.

I asked them how they could do it and they side-stepped. I contact PHFA and asked about using it to negate the loan but they wouldn't. I owed them $10,000. I contact the Office of Thrift Supervision at least 1/2 dozen times and they would not respond. It seemed I had to shut up and eat it. Now, I'm finding out that more folks had the same thing happen to them - the overage account.

It's a scam. They collect interest on your money and it sits there while you struggle. If there is an attorney out there interested in looking into a class action suit, contact me! Now, fast forward, my daughter passed away in June, 2010. My mortgage was current. I was $15,000 in debt and called Bank of America (predecessor to CountryWide) and told them I would be paying extra each month to catch up. My mortgage payment is $1,100. Now they are still telling me I am 2 months behind. I checked that illusive overage account and I have $700 in there. So all I owe is current month plus $400 which I planned to have caught up by end of month.

Problem? I can't get BOA to apply the $700. I've called, emailed, called, emailed and called again. There should not be an overage account. Money over should be applied as the borrower wishes. It's not BOA's money! But they continue to charge me interest and penalties on a full month of unpaid mortgage. Again, any attorney out there who wants to jump in, feel free!

I applied for modification loan, and they kept my paperwork for over a period of six months. Then, they came back to me with the same amount plus insurance and taxes in which I had been paying myself since the time of the loan. Countrywide Home Loans and BAC should be made to write off every loans, and turned our loan into the courts as satisfied. They have gotten paid for every loan by the governmental bail out and they shouldn't be able to collect one dime from individual. Every person's home that they have foreclosed upon, they should be made to give them back to them. That's being paid for work uncompleted and obtaining funds falsely.

I owned 2 homes in Bellflower California 2005 across the street from each other. Rental property was all paid off. It took out a 90,000 loan from my residence to fix up house for my 2 elderly parents that were disabled and handicap. I was their caregiver along with my husband Alex. They were also low income, didn't have anything. Basically they were my dependents. My rental was free and clear of mortgage.

On Sept 2007, my father dies leaving my mother alone. She was okay for a while. Until she got very depressed and sick with a heart failure. Around November, we saw a house that was a 4 bedroom home and we decided to take out a loan on our rental that was free and clear of any dept and try to purchase this other house that we live in now.

So we contacted the real estate agent that was selling the house and it turned out was the same guy that helped us get the rental house, Steve, Century 21 Seashore. Well, Steve got excited and said we had perfect credit and that he was almost sure we would qualify the house was priced at $589,000. It was in probate. Well I told Steve no, it's too much. I do not think we could afford It. He replied, "Oh, come on Blanca, not everybody owns a home free and clear and has perfect credit?" We talked and talked. Finally, he convinced us in order to get a loan we had to take out enough money from the rental to pay off 2nd mortgage on our primary residence and only have 1 mortgage payment. That way, we could rent the house and rent the other house and move mom in with us were we would take care of her.

Well they went back and forth and finally the appraisal came in. When I requested a copy, they would not give me a copy or give me the appraiser's name so I could contact him. So the agent and loan officer said well it came in at $575,000 and the other said no it was $579,000? I thought someone is lying.

Meanwhile, I had already given a $4,000 deposit to open escrow on December 2007. appraised my rental property at 410,000. and we took out 330,000. That's what they let me borrow at that time. I needed to pay all my credit cards and move my mother in and there was gonna be fixing up the new house. Well they said we did not make enough money to afford this house. I said, "Fine, we wont get it." Well they said, "if you give 30% down maybe than you can afford it. Interest rate 5.78, 30 year fixed, impound account 170,000. d0wn payment 30% instead of 20% and maybe you will qualify."

After a few days she calls me, Patti **, loan officer, and said, "guess what I do not understand how they approved you for this amount of loan which would be $417,000. After a $170,000 down payment, it's still too high for you to afford. You only make $87,000 a year. For a loan of this amount, usually, you would have to make at least $124,000." But I don't know countrywide approved it? So there I was already in trouble. But did they advice not to get it. No of course not.

Did they tell me what the appraiser had said on the report? No. And still no appraisal. When I had my money in hand of $170,000, I said, "I do not want to give you this money until I see a copy of the appraisal." She replied, "oh no Mrs B. you will get it soon. We need the money right away or else we need to reopen escrow. Please we don't want to do that. It will cost you more money." So okay I gave them the check. By this time, it was already after Christmas. I signed all papers and when we moved into house march 2008 guess what, that's when I received a copy of my appraisal that said house was valued at $575,000. Properties in the city of Bellflower rapidly declining and ect.

Right away after moving in, we could feel the strain financially. We had to get the 2 other houses ready for Rental Mean while mortgages were done. So I had to apply for another loan, BOA Home Equity Loan, no collateral, for $48,000. Houses went down in value. My mother got very sick. On 11/08, I lost my job I had for 16 years. I was devastated. What was I gonna do? I went into depression. I used all my resources to try to stay afloat but there was no way and they knew we couldn't. So I've felt always that they did something crooked to get $170,000 cash.

At this point, it's like we just gave it to them. On 2/09, I fell and injured my back. On 6/09, my mother died from heart disease. I hired lawyers that were suppose to help me modify our loans and they took our $3,000, for each house. First 3 months, I lost. I rented to foreclosure. They did not want to work with us according to the lawyer.

I was sicker than ever. I lost my job. I lost my parents. I lost a home. And April of this year 2010, I gave up and filed for bankruptcy. And still Countrywide, now BOA, has not worked out modifications for our homes. The house I live in is only worth $375,000. My rental is only worth $260,000. And I owe $330,000. All of this because of predator lending giving us a loan that we could not afford. I could have been living in a mortgage free home.

Right now I'm medically retired, SSI. I'm 52 and used up all my 401 to try to stay afloat but things just got worse and BOA keeps turning me down for modification after they took $170,000 from us. So if our home is worth $370,000, I think they should deduct my down payment from that and we would only owe $200,000. That doesn't seem fair and right to you. Please help. There is just this tugging in my gut that these crooks stole our money. Rental Home is rented $1,895.00, payment is $2,350 a month. It's a joke. Please if you could, we need your help. The lawyer that helped with our modification supposedly got disbarred. They knew they couldn't help or were not going to and demanded the fees upfront $9,000. $3,000 for each house. He is no longer licensed. I wonder why!

My husband & I found a house after searching for a year. We were pre approved for 150K thru CW even though I was laid off at the time, they included what I made when I was working. We did not want a 150K house because of the higher payments, so we found an older fixer for 72K & with 3k down. Our final loan was for 68K. We bought the house and were told at first our interest would be about 8% because of our credit after we paid everything that was required before the loan went thru. When we finally were ready to close CW could only do an adjustable rate of 13.6 for the first 3 months because it takes 3 months for our credit to improve after we paid our prior loan debts.

Chris ** said "this will get you in the house & after 3 months we would get a rate of around 4-6%". He also advised us to buy a new car, get credit cards that all of this would help our credit. We bought a new car but did not get credit cards and after the third month, we contacted CW & asked to speak with Chris ** & was told he no longer works here. So we talked with another rep about getting a fixed rate of between 4 & 6%. We were told that was not an option, that we had to stay at the adjusted rate for at least 2 years! This was quite a blow to us because we were already paying $806 a month that we thought would only be for 3 months and I was laid off permanently.

We called several more times and told CW what was promised to us & were told by one rep that this is why "Chris **" is no longer working for them. Like that is our problem. Well, it was apparently our problem. We got behind on payments & tried to get help with a loan modification where we had to put over 3k down again, which increased our payments by over $150, yeah that helped, not. We contacted the HOPE dept & every other bank, mortgage co we could find & were told they could not do anything either. I started called CW every week because no one would call me back. Every time, I called we got a different answer until we were told if we did not pay all of the payments we were behind, we had to move.

At this point our payments had gone up to $1250 mo. I could not find a job in Marinette, so we moved to GB, just as we were told to do. We asked for a Deed in Leau but was denied & said to do a quick sale but did not sell either. We received foreclosure papers a year after we moved out. The payments, penalties, interest and other charges they tacked on came to 105k we had to pay. Our house is now going to sheriffs auction on July 12 2010. We also found out the year before we bought the house, it was only worth 42k but CW appraised it at 74k, so we could get the loan. Our neighbors house was only approximately at 34k when we moved out & it was in better shape than ours.

This was our fault for believing the banker and signing an adjusted rate of 13.6% but we were also screwed badly by CW & all of their shenanigans they pulled. We suffered greatly from this experience & now live in a 22 year old trailer because our credit is ruined and we have to start over. We will never go through another bank or mortgage co again. We will pay cash or nothing at all. The emotional drain I think is worse than the damaged credit. We thought we were going to have a dream house in the end & ended up an emotional mess. I hope CW/Bank of America get what they deserve and go bankrupt also. The CEO from CW walked away with a substantial "bonus" when bought out by BA & I think he should have been made to pay back all of the money they screwed people out of. The physical and emotional distress from this experience has left us sickened and exhausted from our efforts to get a resolution. The economic damage that put us in bankruptcy was devastating.

I been living in this housr 12 years now.I refinanced 6 years ago wit Full Spectrum/Country Wide.They Called me every other day to Refinance for a month,I decided to Refi pay down some debt I was told that after the first year of paying my mortgage on time they would Refi me into a better rate with no out of pocket expence to me.
As it goes a year goes by and I called aking to speak to Mr R ,I was told that he didnt work there anymore,then someone said he was transfered.and so on.I was very persisted,finaly HE ANSWERD THE PHONE !
(Anthony R) He answerd and told me that he was calling me right back.Im sill Waiting !!!!!!!!!!!
After time I tried to Modify The loan 3 Times First time and DENIEDEACH TIME !First they told me I made to little money ,second time I made ro much money this time They put me on a trial payment plan wich has been going on for 9 months and paying on time the said Ididnt send them all the papers they requested !!! This has been as

so stressfull for the 5 years Fighting to save my house and I dont know were I stand.If Someone can help ! or advise me ,PLEASE CALL ME

someone keeps trying to steel my credit ever since country wide had a breach in there department. I have to keep making police reports and woory that something is going to get by me

purchased home in june 2007 and was required to pay pmi insurance. I realize now that the terms of the pmi might fall under the preditory lending practices. my loan was for 199,000 for 30 yrs at 7.5%. 1475.00 monthly note with 699.00 in pmi insurance for a total of 2174.00. making the the monthly note was in reason, but i could not longer make full note due to high pmi insurance that countrywide put to the loan. I have ahd my boat repossessed and i am currently in forecloser statis.

Former home short sold in 2005, Joliet, IL 60431. Was searching internet 05/25/10 and found Countrywide was to send out refunds for short sales in which mine qualified. We never recevied such packet. I would have never known of such packet since never heard a word about it. I since have purhcased another home and Countrywide was our lender (now BAC) so they had to have our new address. I called the number on website requested my packat and was told that the state of Illinois closed it case years ago and they also could not find my loan at all. In all these years I have had to pay installment payments to IRS for 1099-C unearned income from a home that was not worth the mortgage they provided us. It was over appraised and then they had borrower information incorrect as well and sent 1099-C to another person so that meant I never treceived the 1099 to file in 2005 tax period and am now forced to pay penalities and interest.

Again we are in a hardship and want to stay in the home and BAC has been giving me the run around for over one year. Put me on a 6 month trail period to make lesser payment and then after 8 months never heard a word until I began calling around the 6 month asking where I stood in mod and was told it sat on someone's desk for 6 months because they had my financials incorrect. Now am told I do not qualify for any program and I owe $18,000 in back mortgage, they want my payment to return to $2000.00 per month and in six month make additional payments of (?) for 15 yeas to pay back the $18,000 I am Behind. I have spoken to all kinds of federal programs and am in my 3rd week of no return and beside myself.

I lost my job my wife and I tried to redo our mortgage loan and I was told not to make any payments because that would mess up the process. We were told we needed 4 grand. I took monies out of my 401k. Sent that to them. So after sending back all the paper work and not sending any payments, we were declined and told we should have sent in monies and then Bank of America bought them out and we are experiencing the same thing with BAC. What is going on? Does anyone have an idea on what's going on? This is our first house and we are in jeopardy of losing our house because of this. We want to raise our children in this house.

When I applied for my loan in 2002, I was told that I would be qualifying for a fixed rate 30-year mortgage. The evening before I closed, I received a call from the mortgage broker (who was referred to me by my builder D.R. Horton) and was told that I would have to take this variable interest rate, or I could not get the house. Now I am stuck with one of these ** mortgages. I have managed to pay during the years where it escalated several hundred dollars, but feel I was wronged. I would love to see the lender file and see if there was any fraud. I have solid gold credit, and should have qualified for the fixed rate with no problem. Several years of high interest rate, and now the uncertainty of future escalation as rates start to climb.

We got our loan from Countrywide in August 2006. We now have to move out due to foreclosure. We continued making our payments to CW, then in late 2007, they said they did not know where our payments were going because part of our loan went to another financing company (Litton Loan). Once there we had to start paying them or so we thought. We paid them on time, along with CW, but then we were switched to some company called Real Time Solutions. They said that we were not making payments.

I showed all of my payment history, and they 'researched' it. We asked for a loan modification from CW in 2008, started making those payments, Bank of America took over. We went into foreclosure. They said the payments we were making did not match what was on our loan. We had been paying $1471 a month and they told us that we were to pay $2310! Prior to this, we went the rounds with CW in 2007 having to come up with over $13,000 because of the same 'you are not paying enough' thing. We were stupid and paid it the first time. I lost $5k from penalties from my 401k because of it, and I wasn't doing it again.

B of A wanted us to come up with $15k to save the home. We tried to refinance, but due to them messing up our credit, there was no way. We tried to modify again to no avail. We were told we made too much money. Now we are in the process of moving out with a Cash for Keys which is only $2,000! We put in over $20,000 into it, and for what? We are now renting a much smaller house hoping that we can eventually buy another home, but as the laws change, we know that will be a while. Our kids have to be uprooted from what they have known for 4 years, not that they care so much, but you know that they do. We are just over being abused by both Countrywide and Bank of America. We will never say good things about B of A, Countrywide and whomever else messed with people, duped people or definitely hurt so many families.

We started with a Countrywide home loan in August of 2006. It was in the appraisal fraud time frame by the company who was committing the fraud, then was put in a 2/38 arm mortgage. I was told it was a 30-year mortgage and much to my surprise, ended up to be a 40-year mortgage. Then the transfer to Bank of America who is going to continue raising my adjustable rate and refuses to help us for the last 8 months under Obama modification is driving us crazy with paperwork with lies and deception that they are working on it.

We have submitted paperwork on 4 different occasions with the promise of doing what they can to help us. Each time, they have new excuses and reasons, and have been stringing us along all this time. All we asked was to be locked into a fixed rate. They refused to help. They also told my husband by June of 2010, my mortgage could go up one full point and continue every 6 months. We are already at this point 7.87, which is four points above the average. My husband and I are both on SSD. We need help.

A few months after buying a home in Florida where I lived at the time, Countrywide, my lender, called me and offered me a home equity loan. I initially declined the loan, telling them I had no equity and it was a new home. They told me no problem. They were willing to give me $33,000 which I took and paid off credit cards. The only thing they stressed was there was a prepayment penalty. I talked to BOA today wondering why principal hasn't gone down in 4 years and 5 months. They told me it was a 25-year interest only loan. I have never heard of such a thing and think this is criminal. I have already paid them over $10,000. I can not sell the house because between the two loans I owe way more than the house is worth.

We were pushed into loans that we couldn't afford by a pushy greedy mortgage broker. He encouraged us to use all of our home equity to invest. One investment was a condo. We put money down from our HELOC then the broker got us one loan from Aurora Loan (fixed for two years only). It was an arm. The other 30K was through Countrywide, as the broker could not find anyone else willing to lend to us. The loan was 11% and would also increase in two years. I ended up paying off Countrywide with our HELOC because the interest was so high. Now, I find that they are possibly related to Aurora Loan.

We tried selling but the market plummeted. We used our HELOC to pay mortgage for many months as we had to evict tenants. It is currently in foreclosure, I believe. The duplex we invested in through Litton Loan Service (actually this was sold three times and ended up with them) is also in foreclosure because the two years was up. Our renters couldn't find jobs and had to leave and the price plummeted. We kept making payments while trying to negotiate with Litton. They would not even consider fixing the interest rate after the two years.

So finally, our house of 25 years is going to foreclosure through Wells Fargo. My HELOC was going to increase because now my great credit was shot and I could not fix the HELOC rate anymore at a low rate. From investments, our house now was underwater, worth maybe 350, but we owed 400. I tried to negotiate to put our mortgage with the HELOC and fix the rate so we could stay. They said no, they are different divisions of Wells Fargo. They said they would modify our mortgage for three months, half payments then after three months pay it all up and back.

Then my husband lost his job. We couldn't trust that they would continue to modify in three months and we had to take our last $5000 we had to move to an apartment. We had to file for bankruptcy to protect ourselves. So now we are homeless at 50. The stress has been incredible, the move, the memories, the loss of a house owned by the family for more than 50 years, 25 of which I was there. I raised my children there. The embarrassment. I am on anti-depressants and anti-anxiety. It is sad every day to think my house is still sitting there. I don't know what is going on with it right now even.

I had a loan with Countrywide and feel I was ripped off. They never explained to me I was on adjustable rate until I got a statement from $1007.40 to a new payment of $1340.00. I tried refinancing to get a lower payment and had to use equity to pay other bills to get the loan payment still too high. Now I can't afford my home.

On February 3, 2010, I received from ReconTrust, which is owned by Bank of America which also owns Countrywide, a letter that my home is in foreclosure. I have made all payments and on time, with the exception of one month when it was late. The amount owed on the loan is $40,000.00. The amount they are foreclosing because of is a little over $3000.00. They did not say why or what was behind. I thought it may be that I changed insurance companies and didn't notify them. My mistake. I thought the insurance company would. (My first home, a lot to learn.) I have mailed to Recontrust a copy of the insurance coverage.

The real problem stems from the following: I had a condo in Palm Springs on lease and I wanted to sell. A man named Marcel "** bought the house I am in as a foreclosure. The original person who took out the Countrywide Loan is named Mason **. I do not have his address or phone number, and no one will give it to me because of privacy laws, but he is the one who can tell me what the issue is which I would very much like to correct immediately.

Neither I nor Mr. Marcel were added to the original loan. I would love for Mr. Mason to add me to the loan, so he isn't freaked out about foreclosure. My real estate agent, Cyd **, with Zephyr Realty in Palm Springs, arranged a trade. Mr. Marcel got my condo, I got the house, he paid my Wells Fargo note, and I am paying his Countrywide Mortgage. I feel like I am stuck in some Catch 22 written by Kafka. I am being foreclosed on for the amount of $3,179.52 and don't know why. Help. Thank you.

When class action is open and accepted by an attorney, should I continue to pay mortgage payments or not? I have neg am option of payments of 2.450% since 2006. When I signed the application at the beginning, the mortgage company told me and gave a fixed schedule of payments for 60 months, but they never kept their promises and increased after 12 months. Recently I signed my loan modification documents but still cannot afford to pay it, because my payment was more than before.

The difference is like they printed monthly interest is 3.2% for 60 months and then increasing again for next 12 months which is 4.2% and then for rest of its life, 5.2% interest and principal. I have not paid for 1.5 years since 08/01/2008 because I have been in the hospital (disabled, twice had colon cancer surgery) and they are adding unpaid payments to my principal which increased my loan from $430,000 to $459,000. Beside that mistake, I have one more mistake on my application.

My husband and I separated in 2005 and I had two children, one in college and one in high school, getting ready to graduate. When my husband left, I had to work two jobs to make the mortgage payment of $1136 per month. When my salary was only $932 bi-weekly gross. I had to support my daughter in school and plus take care of my home as well without any help. I called Countrywide on several occasions and asked if they had some kind of payment plan that would fit my budget.

I was given all kinds of phone numbers, saying yes, they have all types of programs that would cut my payments in half.

After getting the runaround, I just gave up and started looking for somewhere else to live. Later, I received a letter that I had to go to court and when I attended the court date, the judge asked them while they were on the phone on a teleconference call and told the judge that they have programs for people like me and they gave the judge the phone number and he gave it to me and told me to call them as soon as I leave the court room. So I did and as usual they kept switching me from person to person and the last person told me that there was nothing they could do for me. So I began to pack up my things and was trying to find somewhere to go. And around Cct. there was an eviction notice on my door. I was given me 24 hours to get out. I was put out with nowhere to go and my mother finally let me stay with her for awhile. And later the next year, I found an apartment and have been there ever since.

We were one of the first ones to get our information to Countrywide to participate in their "Make Your Home Affordable Program". The program was to start Dec. 1, 2008. We faxed our information on Nov. 26th, 2008. I have called every 2 weeks since then and keep being put off. They have given me 6 different reasons why I have not yet heard anything, mostly just that we have not been assigned a negotiator yet. I have said if I was one of the first ones to get our request in, then they must have just one negotiator!

In the mean time we are not able to make our $3000 monthly payment to them. It increased $500 this past year due to escrow shortage. How is that when our taxes have gone down? I have had to send in all the information now 4 times, 14 pages faxed to them each time. They say it becomes outdated and a decision can not be made with "old" information (though I assure them nothing has changed). I do not understand when we are trying to make arrangements for an affordable monthly payment they can't help us out rather than have us not pay at all. They arranged it for us to get a mortgage we should have never been approved for but will not help us now. This is so frustrating to keep getting told different reasons and no action. It has been 15 months now and still no word from Bank of America. We had hoped someday we would get this resolved so we don't go into foreclosure, yet reading the other complaints against BOA I have had a reality check!

Norcom got us a mortgage with Countrywide, and to lower the rate and get rid of the PMI, we got a second mortgage with National City. At the time he told us the loan was for 30 years. However, we found out later it was a 15-year loan and we were paying as if it were a 30-year. Therefore, we would have a balloon payment at 15 years. I claim we were not properly informed about this.

In the summer of 2007, my husband and I just had a baby girl and needed to move out of the one bedroom apartment in Matawan, NJ for a bigger place. We were looking for a home or apartment to lease and came across an ad in the local newspaper for a new townhouse for lease with option to buy. We called and set up a meeting to see the townhouse that day and we met with the builder and owner of the property. The complex had twelve brand new units and he showed us a three bedroom with two bath corner unit. There were no other occupants at the time but was told that people will be moving in within the month. The price was way over our budget and we thanked him and left to continue our search for a new place.

A few days later, I received a call from Mr. ** trying to convince us to buy the townhouse, even though we said that we would consider a lease with option to buy and he told us that in fact, he owned a mortgage business that his brother Chris ** managed for him and that if we give him our social security numbers, he can see if he can come up with a way for us to buy this townhouse. We told him that we had good credit but only one income since we just had a baby and will be returning to work in a few months. He was insistent on us buying a unit. Mr. ** work out the numbers and within two months, we were at the closing table to our first new home. So as the American dream goes, we had out first home, a new baby and a new beginning.

Soon after we moved in, we noticed many things wrong with our unit. A list of few pages long were submitted to John ** and his response to fix the problems was delayed and at best, he sent an incompetent person to try and fix the problems but never quite got it right. Soon our demands were ignored.

As soon as more people were moving in, we all noticed that the common areas were not kept up like grass, dead trees, sprinkler system etc. Mr. ** told us that we had to form our own association and pay dues to have these items taken cared of. So that is what we did. Out of the twelve units, there are only four homeowners that live on the property and the rest of the units are owned by the family members of Mr. ** None of which live on the property and the other units are bank owned. While the four homeowners were paying the association dues, the renters said that they were paying Mr. ** for the association dues in their rent payment, which in turn was never submitted to the association. The renters were trying to contact/locate Mr. ** to no avail.

After several months of no word from Mr. **, our association hired an attorney Ira ** in Freehold, NJ. The association hired the lawyer to help us get the money that the renters paid to Mr. **. The attorney requested documents that had been given to us from John ** to start up the association. He said that he would look into it and get back to us and let us know what we could do.

Upon his review of the property/court documents, Mr. ** uncovered that the property did not have a marketable title to the premises; there was no master deed filed and the one given to us contained a fraudulent legal description; there were no certificate of occupancy permits on any of the units; the appraisal was fraudulently done and the appraisal came in $100,000 overpriced; inspections where not done or ignored an if done not passed and never rectify the problem to pass inspections. Mr. ** took on a prosecutor to help and try to unravel a long and tangled web of fraud and deception against us by Mr. John **

We found out that there was no insurance on the property, which could have potentially put us at risk for a personal liability. It became apparent that the builder, Mr. John **, the mortgage broker and the title company all conspired to commit this act of fraud.

A lawsuit for fraud was filed against the builder, Mortgage Company and Title Company (Stewart Title Guaranty Co). The parties involved have filed bankruptcy and/or have not been found. Our lawyers will not represent us any more because they cannot get paid anymore. They took on the case in hopes that they would be compensated in the end, but they kept on hitting road blocks during these past two years and felt that it would be costly to continue.

As first time home buyers, we were at a loss and we felt so violated. We had no idea what all this meant and did not understand the legal mess it involved or how this all was going to impact our lives. Major problems with the townhouse started to surface such as duct work that was not connected properly for airflow of heat nor air, windows were not nailed in place which caused water to damage the inside of the house, the irrigation system that was attached to our meter and not have its own meter, which had to be shut off because my bill was so high, in the attic leaks from air conditioner and the list goes on. We are at a loss and we do not know where to turn for help. We stopped paying the mortgage because of all the illegal and terrible things done to us and therefore are in a foreclosure battle now. Because of the townhouse not having the right title or deed, we could not sell or lease the townhouse to avoid this foreclosure.

This has destroyed our credit that we cannot go and get another home nor lease one. It has also hurt my husband chances of getting a job after losing his because they check our credit now before hiring. My husband has spent an entire year away from his family working in Iraq for a contractor where he can provide for his family since this ordeal destroyed our credit.

We are now in a foreclosure lawsuit with Countywide Mortgage. At the time of the purchase, the loan was with American Partners Bank and one month later Countrywide took over the mortgage. There is a counter suit against Countrywide because of the fraud that was done against us. They have done nothing to neither help nor care to show any compassion to the wrong done to us. The property should be reappraised to get the true value of the property and mortgages given for the correct appraisal value. The property should be inspected and problems fixed to get a clear C/O. If this is not done, we are stuck with this lemon and have no recourse but to walk away from our home that we have invested in and cared for and repaired.

Countrywide Mortgage refuses to consider a deed in lieu of foreclosure, so we can move on from this nightmare. We want out credit restored so that we may obtain housing elsewhere. We find it hard to believe after all that Countrywide knows regarding the fraud done to us that they have not been more understanding in trying to work out a beneficial solution to this problem. It makes us wonder why Countrywide Mortgage did not do their due diligence before acquiring this mortgage from American Partners Bank and what hand did American Partners Bank have in this fraud also.

As to the Lakehurst Township, how could they let a criminal builder like John ** build these townhouses without proper permits, failing inspections and not following up to make sure the work was done properly, and to let people occupy these homes knowing it was unsafe for occupancy.

So as a young first time home buyer, how do we get through this ordeal. We are hurt in every way possible and it has destroyed everything we have worked for. We want to see all involved and there are many from builder to mortgage broker to title company, mortgage company to inspectors; they should all be punished for what has been done to all of us. We have been patiently waiting for someone to give us guidance as to what the next step is. We hope that this will help our situation and maybe, it will stop from happening to anyone else and put a stop to these fraudulent builders, mortgage companies, title companies and banks from taking advantage of innocent people.

I am writing this letter in hopes that someone will hear our pleas for help. My husband and I bought our first home about 2.5 years ago and it has been nothing but a nightmare. We 1st started looking for a home the summer of 2007; we started our search in the local papers. We are a middle class couple who just had our 1st child and we were looking to buy our 1st home, a place where we could have a new beginning. We ran across an ad for a townhouse property in Lakehurst that was a lease with option to buy. So we decided to check it out since we had no money to put down and we had only one form of income, since I was a stay-at-home mom.

So we put our 5 month old baby in the car and went to check it out. We met with John C. and his wife Linda in Lakehurst, NJ. John was the builder for this development and he showed us the property. It was new and seemed very nice, but we knew it was too much for us, financially. We left and thought we would be continuing our search, but only a few days went by before John was calling us trying to convince us that we had no worries. He had a mortgage business that his brother Chris ** ran for him. He wanted our social security numbers so he could get some numbers together for us. We told him that we would consider a lease with option to buy on the property, but he was more interested in selling the home to us. Again, we had only one income at the time and our credit scores were pretty high. I was planning on returning to work in the next 5 months and thought we had to make it till then and things would be better financially for us. So after about 2 months of working with John, we were at the closing table with him, not sure what we were doing or what we were getting ourselves into.

So here we were so happy. Things were looking good, new baby, new house, new life and new start. We didn't think it was possible to own our 1st home, because we didn't have any money saved up to put down, but here we were living in our new house. So a few months went by and more people moved into the new townhome development. There are 4 homeowners (that live on the property) and the others are being rented (but owned by family members of the ** none of whom live there) and some are owned by the bank still as there are 12 units in total. So as they filled up, we then decided to form an association so we could maintain the common area.

The 4 homeowners started paying their dues and the renters paid John each month as part of their rent. Notices were sent out to the renters that they needed to locate John; the association was not receiving the monies he had been collecting from them. A few months went by and the association was still not receiving any money from John and he was still nowhere to be found or heard of. The association contacted a lawyer named Ira *** located in Freehold, NJ. We had informed the lawyer that we needed help because our association was not getting the dues that the renters had been paying.

He asked for any and all copies of documents that had been given to us by John to start up this association and he needed some time to review them and he would let us know what we needed to do. Over time, Ira uncovered that we did not have marketable title to the premises, no master deeds filed and the one given to us contained a fraudulent legal description. There were no CO's for any units, the appraisal that was done was done fraudulently, inspections were not done right, home was over appraised by $100,000 and so on. The association had to be stopped till things were figured out, so the renters and homeowners stopped paying dues.

As time went on, we felt so lost as a family. Our property was in a state of disrepair and we didn't know if we technically owned our property. Ira took on a prosecutor that helped try to unravel a long and tangled web of fraud that took place. There was no insurance on the property, which could potentially put us at risk for a personal liability should anything happen. It became evident that the builder, the seller, the mortgage company and the title company conspired to defraud us.

As new 1st time home buyers, we had no idea what any of this meant. We didn't even understand any of the lingo and didn't quite understand how this was going to impact us. We just felt very violated. We didn't know what this would take of us or how long it would be before it would be over. As time went on, we found out that a lot was wrong with our house. Duct work was not connected properly, windows were not nailed in place which caused water damage to the windows and an irrigation system that was not put on its own meter was put on ours.

We are at a loss. We can't sell our home, we can't rent our home, we can't do anything with it. We stopped paying our mortgage payments because we don't technically own our property and are now fighting a foreclosure battle. Our credit is so bad now we can't buy another house, we can't leave this house and the worst thing is finding a job with bad credit now is very hard almost impossible. My husband recently spent 1 year in Iraq working for a contractor making good money just because he couldn't find work here due to his credit. He has spent an entire year away from his family, only visiting occasionally just so he could support us and he is considering going back because his search once again is not going well. Most employers do credit checks.

In addition, our lawsuit for the fraud case against the builder, seller, Mortgage Company and the title company has come to an end because they have all filed bankruptcy and /or can't be found. Our lawyers can't go on representing us because they aren't getting paid. They took on the case in hopes they would get paid in the end, but they keep hitting road blocks during the 2 years that they represented us. They feel it would be costly to continue on. Our personal foreclosure lawsuit is not going well. We initially, at the time of closing, obtained our loan through American Partners Bank who then sold it to Country Wide after only 1month. We have counter-sued Country Wide, because we have been defrauded by all involved.

They have done nothing to help us. At this point, we just want to leave our home. We want nothing to do with this place, but can't even do that. Country wide refused to even consider giving us a Deed in Lieu of Foreclosure. We just want to leave with no financial strings attached and our credit repaired which I feel is pretty understandable considering we are the victims in this whole thing. I can't believe that they can look at everything that has happened and basically crucify us, so to speak. Credit means a lot to anyone during this day and age, and they don't even care to help us.

Our question for Country Wide is, if you purchased or inherited our loan by American Partners bank how come [they] didn't pick up on all that was wrong with the properties that you have acquired? How come we are at fault for it and you are not? In addition, how could the Lakehurst Township let such a criminal like John ** build, without proper permits, failing or not passing inspections, and let people occupy the premises without having proper CO's?

We are in every way hurt and have been brought to tears that this has been done to us. We are just looking for someone that will help us or listen to our pleas for help. We want to see all involved punished for what they have put us through and then we want to move on with our lives and start over. We have been sitting by waiting for someone to tell us what to do next and we are finally at a point where we just want to be heard. We hope that if this letter doesn't help our situation that maybe it will help someone realize that something needs to be done to stop these builders, mortgage companies, title companies , and banks from taking advantage of innocent people. Some kind of safety net needs to be in place so that these people don't get away with this anymore, because I know that my husband and I are not the only victims of this type of crime.

I have been making my monthly mortgage payments to Bank of America since they took over Countrywide operations. For the last three months or so, I have been getting Sheriff sale notices, and yesterday our name went in the local newspaper for Sheriff sale. B.O.A. customer service has been apologetic and say it's not coming from them. The Sheriff's office tells us it's from Countrywide. If Countrywide is now Bank of America and this is not coming from Bank of America then where? We can't seem to find the answer to this question, and from what I can tell all previous Countrywide contacts now redirect to Bank of America. Is anybody out there?

On January 28, 2009, I contacted Countrywide for a refinance. I spoke with Carl ** and gave him my information and allowed him to pull my credit (which I still have not received a copy of). In which he did and I had an excellent credit rating. So I was pre-approved for a Fast Track loan which no income needed to be verified. I also would be locked in with an interest rate of 4.75/APR 4.9.

I was even given a new loan number during this conversation. Carl stated that a new appraisal would be needed even though it was a refinance and had been an excellent customer since my initiation of my loan in 12/2007 when my original appraisal was performed. I was reassured there would be no problems and I agreed to these terms because the appraisal fee would be refunded at closing. I then paid for the appraisal. I signed the loan documents and sent them to Kristy at Countrywide. After six weeks of not hearing anything on my appraisal or closing date on my loan, I called and left several phone messages and sent an e-mail for Carl.

After five days of calling continuously and leaving messages, Carl finally called back and stated that he could no longer help me. I had to be sent to a different department and could no longer have the rate I was quoted and signed the paperwork for. My appraisal came back $10,000 under the loan to value. If I wanted to proceed with the loan, I could with a higher rate. Not the rate I was locked in. The computations that were used were not even in comparison. I was told that all my new renovations did not add value to my home. Even in this market, there have been several things updated to my home that would increase the value. Also, my area had not dropped substantially.

I lost a great rate that would have saved a single mother's money. I gave money in good faith (that I could not afford to do again) and feel that this appraisal was not a fair evaluation and was misleading. I feel it was done to disqualify me for this rate.

I called customer service at Countrywide Bank (then my mortgage holder) and stated that I wanted to reduce my payments on my second loan. I was told that if I sent in at least one-half of the 2nd loan balance that I could get my loan renegotiated and get a lower payment. The second loan was for $40,000. I sent Countrywide $20,000 from my retirement fund thinking that I could make my bills lighter, since I had just retired disability and placed on a set income.

After making an online payment of $20,000, I called customer service and asked for the loan modification, and I was told that whoever gave me the info was wrong and that it only applied to my first mortgage. I was out of $20,000; I am still making the payments based on a $40,000 loan with an $18,000 balance. I am having trouble now with making the payments because of this set income when I tried in the beginning to avoid this problem. I am receiving foreclosure letters and am struggling to hold on to my home. I was ripped off because they would not give back the $20,000, just applied it to my principle.

Because of customer relations telling me that I could renegotiate my loan, I took my retirement funds out of my savings to reduce my payment, and now I cannot make my payments and I constantly get foreclosure letters and threatening calls from Bank of America, I am making the payments as I can and this has caused me to be severely depressed, broke each month, no savings, stressed out, and a weaker immune system. And I might lose my house because of a second mortgage that I tried to avoid problems with.

My husband and I had purchased a home for $185,500.00 in Nov. 2007 and had separated in Feb. 2009, whereby James moved out in May of 2009. I stayed and kept the home and am still paying mortgage by renting out two rooms for a total of $650.00. I had to do what it took to pay the mortgage and Countrywide would not refinance or help me with loan modifications so I can still save the home from going into foreclosure. They stop sending me the mortgage statements and I have called them 100 times since May 2009 until Nov. 2009.

I gave up as they said that they would send it and I have not received one. My husband does not want to have anything to do with the home or mortgage as his decision was to let the home go into foreclosure when we were at Countrywide trying to refinance to remove his name. And they won't do it as my income of $12.36 per hour would not allow me to have the mortgage in just my name. They were very unprofessional, not looking into the circumstances that I still live at the residence ** and paying the mortgage.

I got suspended from work and was a hundred dollars short of being able to pay my house payment. I sent the money that I had on friday to countrywide and called them to notify them that the remainder of the money would be there the following week and they put my loan into default. My normal monthly payment was 380.00 dollars.

They sent me a letter and said that if I didn't pay them 7,000.00 that my home would be forclosed on. Every additional monthly payment that I sent into them was returned to me and I was forced to sell the home. My initial loan was for 38,000.00. I had made two years of payments on the loan and the house was sold for 56,000.00 and they made fines and penalties total up exactly to the amount that the house was sold for and gave me a zero balance. However me and my fiancae and two infants were forced to move from our home and into an RV until we could find housing in the area.

It was one of the worst experiences of my life to have my home taken from me and not be given a fair chance to pay the mortgage which was only behind such a little amount at the time and told that instead of owing them a late payment that I instead owed them 7,000 dollars which on my salary was impossible.

They did however offer to modify the loan to pay for the 7,000 dollars and add it back into the loan and raise my loan to 45,000 dollars. I didn't want to loose my home and agreed to do this, however they sent the modification papers and they did not arrive at my home until two days after the deadline stated in them and there was nothing I could do about it and was forced to sell the home. I was forced to the streets with my family until I was able to find an apartment.

I was going through a Dee and Lieu with Countrywide Home Loans. Carlos E. was my negotiator through this. Twice during my process I called him with offers on my place of $110,000. and $100,000. He stated that the bank would never accept those offers. He also would never tell me what the place appraised for. My Deed and Lieu went through and I no longer owned the property.

A few months later I saw where my place sold for $56,000. Not only did Carlos E. lose thousands for his bank but a 1099 will be sent to me for the differance from what I owed and what the place sold for. The differance would count as income to me according to the IRS.

I am saying that if Carlos E. would have taken one of the offers he would have saved the bank thousands and me from having to pay a lot more to the IRS. His incompetency should be addressed I just don't know where to go with this. Countrywide also lied on my loan application to get my loan through but that is another chapter in this nightmare. Any suggestions would be much appreciated. I haven't got my 1099 yet but his incompetence will cost me thousands.

they called me at home,didnt have time to talk so i hung up. the person called me back asked why i hung up. they told that i didnt deserve to live on this earth for being rude. they called at apporox. 4:30pm on 12-9-09

Countrywide left off 400 sq ft, and of course, lowered the value of my home. I have attempted to get them to correct the value, have talked to many representatives since May 2009. BofA loaned me $26,000 to rebuild a garage that is concrete brick, put in new floors, windows, and a roof. I also put a new roof on my house, and floors in the kitchen, living, dining area, and improve that same 400 sq ft garage. BofA eliminated my line of credit, which also lost an opportunity to publish a new book.

I have two houses with Countrywide mortgages. I applied in March, 2009 two refinance both loans to a lower interest rate. I was not behind on payments, I did not want money out, my loan-to-debt ratio is fine. I filed the appropriate paperwork, for each mortgage to be at 4.65% . Suddenly, the paperwork was "lost," the appraisal for one of the houses was "lost," and therefore my file was not completed on time, and the loan process for both loans was closed. When I complained and said that I wanted to re-open them, I was told that the interest rate was now 5.75%, that my credit score had gone down in the last several months, and I might not even qualify for that. I wanted my $800 back --- representing the $400 up-front fee that they charged me for each loan. They refused. I called, left letters, faxed, emailed -- nothing. Right now I just want my $800 back since they lied to me about the paperwork not being in on time, they lied to me about the appraisal paperwork being "lost" (it turns out, by their own admission, that the appraisal on one of the houses was NEVER EVEN DONE by them) ---- AND................I shouldn't have had to pay the money upfront, over the phone, before the loan process had even officially begun. Please help. My husband has been out of work (he works in the construction industry, which is DEAD), and I can REALLY USE the $800. If I try to refinance, it will NEVER BE WITH COUNTRYWIDE/B of A AGAIN. Thank you.

The most recent short sale contract was for $70K. After waiting almost 6 months, (same reasons -MM turnover/lost files, BofA AND MM "needing" a new BPO every time the file went to a new Negotiator at either place!), which was excessive on both parts. Finally, Oct 09 The buyers were ready to try elsewhere. BofA said the sale was "imminent" and came back saying they would not accept an offer of $70 and wanted $89K. My realtor submitted comps several times showing like properties selling for $55K. BofA would not budge and allowed the house to be sold at auction on 10/15/09 - unknown as yet what they got, but it was probably less than they were holding out for.

I purchased my home from Citibank in July of 2007, and in early 2008 they transferred the mortgage to Countrywide. When the mortgage transferred, they transcribed my name from a womans to a mans by one letter. I called repeatedly and was told it would be fixed, but it never was. I soon realized I could not afford the payments and had a roomate move in to help, but she ended up being more of a cost than help. By July of 2008, I had gotten 4 months behind and my other bills were getting behind as well. I had my house on the market for 3 months at that time with no luck selling. I received a letter on Countrywide & Fannie Mae letterhead offering a home saver loan that would bring me up to current, fix my credit report, and I could start making the payments in 6 months. I signed and Fed-Exed all paperwork back to them and have the reciept for that shipment. In February of 2009, I called to ask when the increased payments might start. I was informed at that time that my application was closed because it was signed by 'Jane' rather than 'James'. I was never informed of that. Mind you, my credit report has shown behind all that time while awaiting this to start.

I was informed by customer service that I would have to start the process again. I was extremely frustrated but had no other choice. Before they would start that process I had to once again send proof that I am Jane not James. I sent that out and then called and started the process again. I was told it could take up to 6 months to approve because of the volume they have. I called every single month to inquire and was told it was still in review. I then got a recording when I called in August that I would be receiving a package by 9/18 and I dont need to call back unless I dont receive it by then. I called the business day following 9/18 and was told my application was closed in early September because they sent me a package in August that I didnt respond to - I never received any such package. They told me I have to start all over again, again. I will note that I moved out of my home in early 2009 and rented it out to start covering the mortgage, but the tenant is a friend from work who ensured me no package was received at that address either. I am so angry and frustrated I dont know how to proceed. I dont even want this house and would give it up in a heartbeat. I would be willing to do a deed in lieu if possible, but I'm not sure how that works. I would surely appreciate any advice. I dont see how they can get away with treating people like this.

MLS stated my home was 3003 SF. The appraiser appraised it in good condition with a composition shingle roof in good condition. The home is actually 2232 SF with a basement and the roof had about 15-20% life left on a shake roof, the home was a major fixer. When I phoned countrywide to refinance in 2007, they told me the home was only 2232 SF and that you are not allowed to claim the basement in SF. I told them, well you did count it in the sale of my home and it was your appraiser that you insisted using. They said, "It is never allowed" and I told them "but you did". If they had used the 2232 SF when I purchased in Nov. 2005, the home would not have appraised for $625,000.

I also did not know I had an adjustable rate, as I told the CW agent/manager that I wanted to buy my rate down. I paid $17,000 to buy the rate down, only to find out 2 years later that I had an ARM (he had switched the loan on me and I did not notice when his assistant notarized my doc because of the way she had me sign, sign, sign). Now I have lost 75% of my income and Bof A has not approved a modification for me.

I am unemployed and the unemployment rate in Orlando is between 10-11%. I have two single family homes. One is a rental property which has been owned since 1993 and Countrywide/Bank of America holds the loan. In December of 2008 I lost the tenant in my house and have not been able, like so many others to rent the property again. I lost my job 3/8/2009. The combined total of the two mortgage payments monthly are $2865 and I am receiving $275 gross a week from Unemployment. Please note that in my field, it is necessary to have a good credit report to get a job.

In May 2009 I contacted Countrywide to obtain a total amount to reinstate my mortgage. I was told that I could not obtain that figure from them anymore and I needed to contact Shapiro and Fishman in Tampa, FL. I did so. I only got a recording which told me I had to write to request that information. I wrote and both faxed the request to them as well as mailed the request to them.

I received no response except to receive by mail the initial notice of foreclosure! I then e-mailed the persons noted in the letter, Jessica W. and Heather S.. I waited nearly two months to receive a reinstatement quote. During this time I continued to correspond stating that I did not understand what was taking so long. In exasperation I sent in a check with the mortgage payment X the number of months outstanding and told them to inform me of the late fees. They rejected the check and sent it back to me. I finally got the letter and was appalled by a fee of $2068 for the attorneys.

I then worte them a response letter attaching all the correspondence with their staff and asked them to review and reduce their fees as I had requested a reinstatement prior to ever being served any papers related to foreclosure. Furthermore I indicated that I had been stone walled and not given the total amount due. I finally sent the requested certified check as I could get no response from them.

Shaprio and Fishman again rejected the check and indicated that they had a new reinstatement figure that they would give me. That was the end of August. They still did not again communicate another reinstatement amount and then engaged through "Rewire my Loan" Sherman and Nathanson, Attorneys at Law to negotiate with BAC Home Loan Servicing (Shapiro and Fihsman) a loan modification for $2,495.

On Septmember 18, 2009, I receive two documents separately from Shapiro and Fishman. The first was notice of a hearing set for October 12, 2009 for a Summary Judgment and Request for Attorneys Fees. They are seeking a judgment of foreclosure! I immediately send this information to my contact at Sherman and Nathanson. He assures me that they are working to negotiate with them to put aside this hearing and obtain the loan modification. I tell them that I would pay reinstatement to keep the property although it would be at great financial hardship.

The next document dated Septembet 14, 2009 from Shapiro and Fishman communicated a list of foreclosure alternatives and indicated contacts within their Loss Mitigation Department. This would seem to indicate a desire to work with me. So I hoped to hear from Sherman and Nathanson that they had secured a loan modification.

Well, last evening, Thursday October 8, 2009 at 4:30 I was contacted by my contact at Sherman and Nathanson to tell me that they had had no luck and that Shaprio and Fishman would not consider anything other than a full reinstatement payment! Please note that they again had never supplied with that. UNTIL yesterday at 3:15 P.M. I received an e-mail with an attached letter indicating a reinstatement amount that was only good until the end of the day!! Mind you this is Thursday night prior to the Friday. Monday I go to court for a 9:00 A.M. hearing! They gave me one business day.

I wrote to Fishman and Shapiro that I needed a final figure again by 9:00 A.M. Friday morning October 9, 2009 in order to try and get to the bank and get a nearly $15,000 certified check ready and then get it overnighted to them. At 9:07 A.M. Shapiro and Fishman indicated that the figure they gave me was good for Friday only. I had to get money from everywhere to get the amount together, get the certified check and overnight it to Shapiro and Fishman.

I had communicated by e-mail that I intended to report both Countrywide/Bank of America and Shaprio and Fishman for their unscrupulous behavior and perhaps sue. This is one of the companies to have gotten their own bail out and is noted at the Obama site as one of the servicers offering assistance to keep homes. In fact I let them know I had a letter in hand dated 9/14/2009 that offered this help at the same time they were moving to foreclose.

My house is listed already in the Orlando Sentinel as a foreclosure. I had eight years to go on the loan. The U.S. government is wondering why few Americans were taking advantage of this program. Well, as I check various sites on the internet there are any number of similar stories related to Countrywide/Bank of America. So I go to court Monday morning, having paid them the amount I could sorely afford to face Shapiro and Fishman trying to get attorneys fees added to the tab. Is this not unethical for a law firm? I was contacted via e-mail by Shapiro and Fishman

I am collapsing all my IRAs to pay my mortgages as I need toget my credit report clean to get a job. 2. Instead of getting a loan modification that might have extended my mortgage and lower my interest rate so that I might have a lower payment monthly, I had to struggle to pull together $14,811.97 in one day to prevent them from foreclosing. 3. I still have to recover the $2495 from Sherman and Nathanson. (They have said they will get it to me Monday-not today when I needed it.)

In March of 2007 my husband relocated to Texas from Michigan because he could no longer find work in his industry. We put our house on the market as of March 1, 2007 but due to the unstable housing market houses were not selling quickly. I moved down to Texas in June of 2007 and left the home in the care of a great realtor who was aggressive in her marketing approach but showings were plenty and offers were few. I paid on the home until March of 2008 when I finally could not pay two mortgages any longer.

In October of 2007 I called Countrywide and asked them if I could do a Deed in Lieu since I knew I could not continue making paymnents much longer. I was told they had to talk to the loan owner who was Fannie Mae and they would get back with me. I waited over a month and called them back and was told that since I was current on my payments a Deed in lieu was not an option, i would have to be delinquent at least 1 payment for it to be considered. I did not want to do this since my credit was great and I did not want to ruin it.

I kept paying until March of 2008 and finally had to stop since I could no longer carry two mortgages. When I did miss a payment I called Countrywide back and asked about a Deed in Lieu and was told that they would have to ask the loan owner again. I waited another month and did not hear anything so I called them back and was told that the loan owner Fannie Mae wanted me to do a short sale. By this time I was three payments behind and my credit was getting worse by the month.

We received an offer on the home and sent it to Countrywide but by the time they answered the buyer had walked. We received another offer and once again after hearing nothing for 4 months the buyer walked. I renewed my listing and once again we received another offer. This buyer also walked because this time it took almost 6 months to hear anything.

In the middle of this Countrywide gets taken over by Bank of America when we have 2 different offers on the table. Bank of America accepted the one offer but because it took so long the buyers found another home, they told my agent that if she received another offer to present it. She said you do have another offer, they didn't know anything about it. My agent asked if they wanted her to fax the paperwork again and they said no. Unbelievable!

Bottom line, my home has been on the market for over two years between Countrywide and Bank of America I have lost 5 buyers and I am caught in a vicious circle since they hold all the cards. The economic damage that has resulted is that my credit rating is totally ruined. My credit rating used to be excellent now I couldn't buy swampland in Florida. I can't even start to repair it since I can't get rid of the house. Physically I am a wreck, depression, frustration, anger, astonishment, I have it all. I have done everything I have been asked with no response back, how unbelievable.

Countrywide and Homestart Mortgage (broker in Chicago) completed manipulated a loan for us by exaggerating the home value and qualifying us for a 600k loan - when we had no income and no assets! How 'bout that folks! We were desperate as my husband has been severely injured - he required immediate surgery and a long convalescence. Our stupid fault - BUT, how they came up with their figures and how they secured a HELOC with no equity is beyond me. Now we have not paid in TWO YEARS. Still waiting for a work-out - which never seems to come.

Finally took this to Atty General of Illinois who filed suit against them for predatory lending. We'll see what happens. What a nightmare. They should have just said NO WAY - at least we would have looked for another way. Instead, they inflated our value and when we went to sell one year later - ****! Home had suddenely devalued 200k in a year? (Before the bust?) Live and learn, but now I am fighting. Mental anquish, kicking ourselves for not knowing better, credit devastation, loss of dream & home, guilt, on and on.

they gave me a equity loan w/ a promise that my loan will be cheaper and not to worry about it going up, within 3 months it went from $490.00 ti $723.00. I'm disable and social sec. and on a friday they sent me a notice that on the comming Monday I'm to pay $723.00 or pay a late fee I couldn't make the payments, 2months went by , they sent me a notice of forclousure, I had without choice to file bankruptcy. After the bankruptcy, they went from $723.00 to $833.00, all this in less than a year.They went to alot of dealing to get this loan thru even to put false income. I went for it because they told that it would be
less monthly payments and I would get an extra income, due to my payments.

All this happen in 2004 and til today, I'm in a bankruptcy, that , I feel, I was driven to

I purchased a home thru Countrywide in Sept 06. I have my 2 daughters and my son and grandkids living me. Everything was fine until the day of signing. I was told my pmts were fixed for $950.00/month. Then when we get there to the atty office they said almost 1675.00 because they forgot the taxes and insurance. I said "no way" I'm outta here.

My ex-wife and I obtained a home loan from Countrywide in 2000. We were divorced in 2002, however the mortgage remained in my name, as neither of us had the means to refinance. This was not a problem until 2 years ago (2007) when I checked my credit report to find that the mortgage was showing 30, 60 and 90 days late 15 or more times in the time period shown on the report. I asked my ex, who swears that it was never late more than 5 days over the life of the mortgage to date and, I believe, has the canceled checks to back that claim up. Certainly her bank would have the records even if she does not.

Upon contacting Countrywide many times over the years, claims were made by them that payments were "lost," only to conveniently be found after a replacement payment was made. They also even went so far as to try and manually take a double payment from my ex's bank account without her consent! (she has paid by phone on occasion, so the information was available to them)

She even sent the regular monthly payment PLUS 2 extra payments recently, which, she was told by the Countrywide rep she spoke with, would "catch up" the mortgage. Well, it's 3 months later and it's still showing as 60 days late.

I had the American Dream of owning my own home dangled in front of me for three years. I feel as if i was set up to fail from the get go. I was a single mom with two children and was approached with the dream of owning a home designed for my family. Three years later it was foreclosed on because the interest only payments kept climbing. When i first got the home the payments were $975.00 and right before i had to foreclose they were $1400.00. I had a set income and what did take a paycheck to make the house payment ended up taking two of them to make one before i had to let the home go to forecloser. I didn't have perfect credit to begin with but it was decent. Now I am struggling to rebuild.

My income was exaggerated to qualify me for a loan. I only found out about this recently. This was about 8 years ago.

The next loan: I received the closing terms 1 week before closing. When I got to closing the interest rate was up more than 2 pts and a second mortgage I knew nothing about was tacked on. They should have told me before closing. I am now close to bankruptcy and trying to get this last loan modified.

CountryWide Home Mortgage and Loans Conspiracy to Sell Away their Problems. I am writing this excerpt in the hope that others who may have experienced or who are experiencing a similar dilemma will take heart and never stop fighting even though it is clear that the odds are clearly stacked against you. It's a saga of how the system fails when the little guy is forced to face off against a large corporation who has on a grand scale demonstrated blatant disregard for consumers and consumer rights by selling away their problems.

The beginning of what would make a great dramatic movie or at least a juicy soap opera began in July 2007 with a note being taped to the front door of my sister's home. The note was addressed to the Potential Buyer from a Loan Representative concerning the finalization of the home purchase loan for the property on which the note was placed (Home in Los Angeles, CA). There was a bit of a snag with this, the sale of the property to the Potential Buyer had been turned down. Consequently, the note was taken as a mistake and lack of communication between the Potential Buyers Broker (Whose license we later found out had been suspended for two years) and the individual leaving the note (Loan Representative).

The following day a second note was taped to the door of my sister's home, this time from an Associate of the Potential Buyer's Broker. The Associate wrote on the fax cover letter he had received that day. Within the body of the note left by the Associate, the Associate acknowledges that my sister had not signed any final documentation and that a lot of time and energy went into making the sale happen. The date on the fax and the day it was taped on the door is an important fact to remember, since it was later found out that the deed to the property had already been forged when the Associate and others were attempting to get signatures from my sister. Again, the note taped to the door was taken as poor communication either intentional or not intentional between The Potential Buyer's Broker and others. No consideration was given to the fact that the Broker was illegally continuing with the sale of my sister's property.

In August 2007 a letter was delivered to my sister's home from the Title Company containing a copy of the forged deed to the property. The property was allegedly deeded by my sister the owner to the Potential Buyer. Confused and taken aback, I (Frenda, sister residing in the home) contacted my sister and informed her about the letter from the title company. The very next day a letter from CountryWide Home Loans was mailed to my sister's home containing payment stubs for a new home loan to the Potential Buyer. Again I contacted my sister and informed her of the mail from CountryWide Home Loans and Mortgages with the name of the Potential Buyer on a home mortgage loan from CountryWide for her home.

On Monday, CountryWide Home Loans and Mortgage Fraud Department was contacted to report that a fraudulent sale of my sister's property had occurred. CountryWide's Fraud Department was informed that my sister had not sold her property, yet they had given the Potential Buyer a new home mortgage loan for her property. CountryWide was also informed that the deed to the property had been forged as my sister was not in the state of California at that time. In addition, there was a very serious concern of the Sheriff's Department showing up at the door with a warrant to have me (the occupant) to move out of the home despite the fact that the home had been fraudulently sold.

In the hopes of finding assistance, I went to the Community Police Department to initiate a criminal report of real estate fraud. The police officer on duty at the reception desk informed me that I could not begin to file a report without some documentation from CountryWide Home Loans stating that a report of fraud had been filed with them. I was not even permitted to speak with a detective or anyone without documentation from CountryWide. I walked out of the Police Station and that same day contacted CountryWide, informing them of what the Police Department had requested in order for a report of real estate fraud to be filed. At that time CountryWide had not even assigned a case number despite the fact that the initial report had been filed three days earlier.

Again some back ground information. The day that the deed was forged, my sister was in the state of Florida. Several individuals are available to verify her presence in the state of Florida. And because my sister was not in California the day that the deed was forged, the notary who sealed the deed will not have in her notary journal my sister's finger print. (Aside no one seems to know where the notary is)

We followed up with CountryWide's Fraud Department over the next two weeks in an attempt to simple get a case number assigned to the case, all of which added to delays in filing a report with the Police Department. During the correspondence with different representatives, a CountryWide Representative informed us that the Potential Buyer had taken out a home equity loan from CountryWide for the property in question. It was clear all of the available equity had been removed from the property.

Finally, after multiple calls, a case number was assigned I went to another local Community Police Station to file a report concerning real estate fraud. While at the station I spoke with a Detective in the Theft Department and explained to her the circumstances surrounding the fraud. The Theft Department Detective informed me that she had informed of the Real Estate Fraud Unit Detective that my sister (the owner) was located in Florida, but he was willing start the report here in California and would allow me to initiate it for my sister.

A few days later, a phone call from the Office of the President at CountryWide Home Loans was received. The representative reported that the case was under investigation and that my sister and I would be kept abreast of their findings. She also stated that they would be doing an investigation into the title company that was involved in the transaction.

While awaiting information from the CountryWide Representative a call was placed to Real Estate Fraud Unit Detective. During the course of our conversation, Real Estate Fraud Unit Detective informed me that he refused to take a report concerning the matter over the phone from my sister (the owner) despite the fact that she was in Florida and despite the fact that due to her profession it was and is difficult for her to take leave and fly to California. Discouraged by Real Estate Fraud Unit Detective's refusal to take any statement from my sister over the phone, in light of the difficulty to take leave from her profession/position and while we were still awaiting word from the investigation being conducted by CountryWide, my sister choose to pursue different routes to resolve the issue of the fraudulent act and have those involved make amends. Several steps were taken. First, a letter addressed to the CEO of the Mortgage Company was mailed out. There was no response from anyone from the Mortgage Company. Second, my sister filed an incident report at the District Sheriff's Station in Florida.

Several months had passed with no response From CountryWide or their representative. We then decided to contact a Representative from the Customer Care Unit at Countrywide Home Loans. She was informed that my sister was very upset because she had not been kept abreast of the investigation that was being conducted by CountryWide (It was later found out that Office of the representative from the President at CountryWide had been out on personal leave for several weeks). The Customer Care Unit Representative was asked about the status of the investigation being conducted by CountryWide. She stated she could not discuss what the findings of the investigation were even though the complaint had been filed by my sister and it involved my sister's home.

Again, several weeks went by and no response from CountryWide had been received. It was then decided to send certified letters that summarized the circumstances surrounding real estate fraud. The letters were forwarded to four different departments within CountryWide including to Andrew G., President of Countrywide Home Loans. Additional letters were sent to other entities that were involved in the fraudulent act including the Escrow Company, the Mortgage Company and the Title Company.

Following the correspondences, a letter was received from CountryWide stating that they believed that the matter involving the sale of the property was a civil and not criminal act, with no explanation as to how they arrived at that conclusion and no explanations from their findings of their investigation into the fraudulent act. By this time letters concerning foreclosure began to come to my sister's home. Frustrated and running out of options a complaint was filed with the District Attorney's Office in Los Angeles, CA. (By the way there was no response from the DA's Office despite two follow up phone calls that were made). In addition, several letters were written to local officials in both the state of CA and FL including: District Assemblyman's Office, Congresswoman Maxine Waters, Senator Tom Harmon, Senator Bill Nelson, Congresswoman Debbie Wasserman Schultz

Senator Nelson, Congresswoman Maxine Waters and the Assemblyman's office all contacted CountryWide in an attempt to assist with the issue. CountryWide refused to discuss the case and was uncooperative. We were fortunate that the Office of the Assemblyman was persistent and actually conducted their own independent investigation into the issue of which they found multiple discrepancies. In fact an investigator from CountryWide even admitted to the Assemblyman's office that CountryWide had fault in the situation. In addition to conducting an independent investigation, the Assemblyman's office also:

Submitted a second complaint to Los Angeles District Attorney's Office Bureau of Investigation Real Estate Fraud Section on behalf of my sister (The Los Angeles County District Attorney's Office Bureau of Investigation Real Estate Fraud Unit responded that the complaint submitted to their office did not meet the criteria to open an investigation. To date, the DA's office has not provided any reasons why the case did not meet their criteria). Submitted a complaint to Los Angeles Real Estate Fraud Unit to a Detective. (The Detective belonged to the same Real Estate Fraud Unit as the initial Detective who refused to take a report at the outset of the case) I had a follow up conversation with the Detective, information she requested concerning the matter of real estate fraud and forgery was faxed to her office. There has been no response from the Detective or the Real Estate Fraud Division to date. Requested that CountryWide suspend the Trustee Sale of the property in question while there were questions concerning the legitimacy of the sale. (The Potential Buyer had made no mortgage payments from the onset of acquiring a new purchase loan from CountryWide)

Despite the fact that so many different individuals had been alerted, notified, sought out to assist in what is an obvious case of fraud, recently CountryWide foreclosed and sold my sister's home to another Bank. It is clear that rather than assisting in correcting the issue, CountryWide chose to sell away the problem that my sister's home presented to them. It is common knowledge that CountryWide must clear their books of any discrepancies in order to meet the mandates for their accusation by Bank of America. So if you can't solve it, find a way to get rid of it. That is exactly what CountryWide did. Is it a Conspiracy? Well, one can conclude it is at a minimum an evasion of responsibility.

Realizing, we were out of options, we chose to forward a complaint to the Attorney Generals' Office who has notified us that my sister's home has been added to the records involving the case People vs. Countrywide Financial Corporation. In addition, a complaint was filed with a CA Branch of the Federal Bureau of Investigation.

Well, the drama continues as we try to hold on to the basic belief that an individual can receive justice in what is a free and democratic society. We have been forced to once again look for private representation in order to resolve an issue that should have never gotten this far. As before, the movement towards private representation for a civil lawsuit is slow and deliberate because after all we are in a recession. (Previously, we had sought private representation and the retainer fees being asked for by attorneys were just not attainable. And understand that any initial cost was a retainer for the attorney to represent the case, which did not include expenses, filing fees etc.) And like many others I and my family have little to no discretionary income to pay for what could turn into exorbitant attorney fees.

Compound that with the uncertainty of continued employment. As a result alternative resolutions like letters and complaints to the DA's office were exhausted. Little has changed. We are truly out of options as we await the results of the FBI which may never come or may come several years from now. We pray that someone is smiling down on us and hold tightly to the ideals that in America the little guy can find justice even when he/she is forced to go against a juggernaut like CountryWide Home and Mortgage Loans Company. Despite the fact that the odds are clearly stacked against us, we choose to continue to fight. If you are going through something similar with CountryWide please feel free to contact me. Perhaps the exchange of information may be helpful to both of us. And if you are intrigued or empathetic to our story then share it with friends and/or family. You never know who it can and how it can inspire.

my husband and I purchased a loan through the Veterans Administration, through Countrywide on September 2007. We moved into that home ........ On or about March or April of 2008 we had got behind on our payments, we discussed this several times with Countrywide, in which they wanted to do modifications that would cause us to have a higher payment than we initially had, when speaking with the Countrywide we advised them it was unaffordable for us..

That was in August, in August I was very sick and we called Davis Foreclosure and hired them to deal with this for us, they assured us they would in fact be able to lower our interest rate and help us to get a lower payment, when calling countrywide in October 2008 they said Davis Foreclosure only contacted them one time and that was all, in October our home was up for sale and after talking with the VA out of Texas, I was informed that we would have a two month deferment and our home would not be sold and we would be contacted by someone in the HOPE dept to help us and we would be able to keep our home.

By December nobody had called and my husband and I just assumed it was because of the holidays. Well come the end of January I was beginning to wonder what was going on, on February 18th I contacted the Veterans Administration again in which I was informed that our house was in foreclosure, and there was nothing further I could do. That we had to move out. That left us less than 3 weeks to be out of our home, packed and moved into another place. According to Countrywide's agreement we had to be out of the home by March 1st and all our belongings removed and the house cleaned, in which we did all of that, they used a local realtor through Realty Executives, to conduct this deal with them, concerning the move out assistance in which I did not receive until after April 5 2009 although all the paperwork was signed and turned in within a day of us being moved out......

From August of 2008-December 2008 I was bed ridden with an illness and my husband and teenager daughter and my mother had to take care of me the majority of that time, until my total thyroidectomy in December 2008. When I was informed we had to move out by March 1 2009 we began looking for a rental, my husband was scheduled to Mobilize and deploy to Iraq on March 31st. we had very little time to get packed and moved out but we did it and moved into our rental home on March 1st. and were expecting the HOPE program to help us but we never received any word at all from them.

I did receive the foreclosure relief settlement paperwork to sign, but have not made up my mind whether I want to or not, I would rather, like I said have the foreclosure removed from my husband credit report so we will be able to buy a home in the future as this affects our family in more ways than one. THere is already a class action settlement for my state but the amount of 1433.00 for the least amount could not even begin to make up for the stress they caused my family and I.

On July 13, 2009 I contacted my home warranty protection plan Total Protect Home Warranty, Countrywide Insurance Services Inc. to open a claim regarding my air conditioning unit not working properly. This was the second time in less than 3 months I had to call them regarding my AC not working properly. On July 14, 2009 I was told to call Woodward's in Bakersfield, California. Dave from Woodward's came out and determined my compressor was completely gone and a new AC unit was needed. He phoned the information to Total Protect that afternoon.

From July 14 until July 31, 2009 I was on the phone to Total Protect 2-3 times a day inquiring why my AC unit was not being replaced. I was told Woodward's was not providing numbers needed to determine the type of unit I had. I in turn would call Woodward's and spoke to Dave, Mary, Rebecca and others and was told that this information could not be provided to Total Protect due to the age of the unit (original unit year built 1991). At one point, on July 24, 2009 when Mr. S told me a unit would be released he gave me a breakdown of uncovered expenses totaling $925 that clearly is not disclosed in my contract. Once a unit was released there was a dispute between it being a 3 ton vs. a 4 ton unit and the availability of the correct tonnage of unit.

Christopher S called me on July 30 saying a 3 ton was released and I would be contacted Friday or Saturday for installation. I never received a phone call from either Total Protect or Woodward's. I waited until Wednesday August 5 and once again began making phone calls to both Woodward's and Total Protect with the exact same run around I have been receiving for the past 3 weeks not only about releasing the unit but which size unit to release. Woodward's is stating my square footage (1621 sq ft) requires a 4 ton unit. Mr. S today claimed there was not a 4 ton unit available. Woodward's has been in contact with the Carrier distributor and states there are a 4 ton unit available. Not only have I been given the run around by Total Protect but I am told conflicting information as to why my unit is not being replaced. Each time I ask when I will have an installation date all I am told is it has been released which doesn't mean anything to me as a consumer. Mr. S has not once offered and apology nor has he deviated from his scripted response.

To date I still do not have an AC unit, no installation date, no resolution to my claim or complaint. Temperatures in Bakersfield, California during these past two weeks have run between 103-106 degrees. I am on medication that makes me sensitive to the heat. I have received my PG&E bill which has gone from $122 last month to $386.10 this month with me being out of town the first week of July. This has cost me time away from my employer to deal with this problem.

Resolution to my complaint would be the replacement of my AC unit per my home warranty protection plan without any out of pocket expense to me and the total reimbursement of my PG&E bill in the amount of $386.10 due to the failure to provide service in a timely and professional manner and at great cost to me due to the added expense of being forced to run a faulty AC unit running my electrical bill 3 times what it would normally run this time of year.

Country wide dropped the ball and messed up my deed. Since april 2009 Ive been tryin to get them to remedyu thier error. In the mean time I faced severe financial hardship and wanted to sell my house. Countrywide didnt let me since the deed wasnt clear because of thier own mistake. Its august 2009 now and they reported delinquent payments to my credit agency thus I cannot obtain a school loan.

Countrywide held the second mortgage on a home I owned that was short sold with a settlement date of 01/25/2008. Countrywide agreed to the short sold and accepted a payoff. I received a 1099-C Cancellation of Debt tax form from Countrywide for the difference. Countrywide still calls and harasses me about the debt, even though someone else now owns the house. I've called many times and constantly been assured that it would be taken care of and my credit would be repaired. Please help!

When I refinanced my home the loan was purchased by Countrywide Financial and I set up automatic payments with them. Shortly thereafter the above company was purchased by Bank of America. It was my impression that my mortgage and all accompanying transactions were now through Bank of America but boy was I ever WRONG! I received a welcome letter from BoA and had sent them the house payment over several months. Being on unemployment my bank account was not that well secured and lo and behold in June of 2009 Countrywide attempted to take the house payment out of my account AFTER I had just paid BoA. This created NSF fees at the rate of $25.00 per request and the end result was $275.00 in NSF fees. My bank returned $100.00 but to date I have been fighting Countrywide to reimburse me for the balance of the NSF fees. BoA did reimburse me for the extra payment. They both said that it was because I never cancelled out the automatic payment with Countrywide and that Countrywide was "still operating" under their name. They certainly are operating but the patient is dying.

We had one of those interest only loans,and when the ARM kicked in our payments went from the original quoted 1600 - 1700 a month to over $3,000 per month. We worked hard to pay this amount but we could not keep up and all of our other bills fell into past due/collection status. We tried to work with Countrywide but we could only get a Call Center and a different person every single time who would tell us something different.

When the Colorado Lawsuit against them was settled the loan retention team then told us that we would receive a financial re-finance packet in the mail. We have been waiting and waiting for that info to be mailed to us but we have rec'd nothing. Countrywide reps never called us and when we called on numerous occassions there was only a recorded message saying our loan was being reviewed.

Now Countrywide is telling us that we owe then over $17,000 and they refuse to look at fixing this ARM mortgage problem. I have become disabled and can no longer work my job but I am on Long Term disability. We need somebody, person to help us

All of our credit card payments were over due and went into forclosure, our lights and gas were disconnected. When the rep from Countrywide told us that we would receive a re-finance packet, we attempted to catch up our other bills. I just paid off a judgement against me from St Anthony North Hospital. I only receive 60% of my salary now and we can no longer afford to pay $3,000 plus a month. This is our 1st home and I believe we did not get adequate assistance like the President said we would.

We refinanced our home in March of this year with Countrywide - the same one we had our previous loan with. They said that we would have to go FHA to save on our monthly PMI insurance. (about $200 a month) We agreed and after having the loan for only 3 months we refinanced for a lower interest rate with quickenloans in Southfield MI. They said that we didn't need to go FHA and still could get a low PMI rate. They said that countrywide tells it customers this because they get more money steering people to FHA loans. We just signed the papers and after calling HUD to get my $3600 upfront PMI payment back they said that since Nov. of 2004 when you went from a FHA loan to conventional you lost that money. I paid $3600 for a three month loan. This is a rip-off!!!!! Is there anything I can do?

I was in a loan modification due to being 90days behind and they gave me one and i did what was required and they forgot to add my property taxes into my fha loan which is required by law now my mortgage went up 190dollars a month and they said it my fault. Im now behind again at risk due to this oversite and may lose my home, I was on bed rest carrying twins and Since this has happen i have lost my job and exhausted all my savings they are giving me a run around. Now Bank of America owns them what do I do. I have been rip off and now i owe 8000 more on my home before they touch it. Can't sell it not worth what i owe.

We started the refi process in June of 2008. We paid for the appraisal out of our pocket and it barely made what we needed. Everthing was fine. Then we werent hearing anything. Eventually found out that Michael didnt make enough money to carry the loan. We disagreed because we obviously made it w/ no late payments this far. Also we wanted the oppurtunity to prove the income further indetail and was denied.

We then tried for a modifiaction. After 5 months we hear we were denied because we were missing an eployment document, which they later admitted they did have. Now we started all over with the modification 3 months later and hear that one wasnt going tp work for u, maybe this one will and it goes on and on.

Back in March of 2008 Countrywide sent out a letter to offer Refinance with No closing costs that had an expiration date of March 31, 2008. I contacted them and started processing a loan to combine two mortgages to one and reduce rates and payment. I told them I had Had a contractor who put a lein against the house, but I did not owe him any money. He did not follow his own contract the way I did and the BBB of FLorida later that year released me from any responsibilily and had him to remove his lein. They then as of August had dropped the process and I was told to call them when everything was squared away.

When I had a clear title late in December 2008, I calle them back and they exclaimed I was too late. I try to process a loan with the now Bank of America who had taken over for Countrywide and I was told by Tonya C at the Bank of America/Countrywide Bank in Tampa, Florida that I was not important and she was a very busy woman. Too many other people had loans on her desk and that she would get to me when she could. Phone tag then began when multiple documents were required from BOA to process this same loan.

I had always refinanced in past times by myself, but now they needed all kinds of verifications. I had been a true Countrywide customer in past, but this soon became overwhelming. I needless to say cancelled this process. I have since went back to them and have had to pay for the second appraisal on the same property that is way under bid for this area. The housing that use to be worth $165,000 next door as of April 2009 was now worth $119,000, and mine bearly at $105,000 even though to process this loan I needed $108,000. By the way, the neighbor and I have the same exact floor plans at time of purchase. I feel that I have had to come up with more money to line the pockets of the Bank of America lenders and was cheated out of a perfectly good no cost refi. Do not know if there is any action I can take on my part to reduce some os these expanding and accumulating costs I now face. I would like some explaination why they could not do the first loan they had asked Countrywide to do for their customers before the merger took place. HELP!!!!

I started calling countrywide to see if our mortgage could be lowered because my hrs. had been reduced in 2008.Sometimes we had a hard time making our payment so I continued to call so they would be informed, I asked could they put the payment at the end of the mortgage I was told they couldn't do that so I needed to try to pay the payment. The first week in Feb I called the retention dept. to try to get mitigation because I had been reduced to 20 hrs. per week. I was told they would note my acct.

The next week we received a mitigation package from countrywide fed x had left it in front of our door. I read over the paper work then I let my husband read, on Saturday morning we went to amscott to sign in front of a notary I put in two of our check stubs as requested put it in the fed x box. The next monday I went online to check the delivery status,

The packgage was received the next day 9:30 a.m. this was in March we had until April to sent the papers back but I sent them almost a month early. Our new payment started in May we sent the payment to the address on the mitigation papers on the 8th of may it didn't credit until May 20th.

I called the now BOA July 8th to find out why we had't received our final mitigation papers I spoke to someone in the customer service that seemed very glad to tell me that our file was closed because they never received proof of income which is a lie how and why is BOA allowed to get away with treating people like this. A settlement had been won so BOA is supposed to be doing things differently, I need help because I don't want to lose our home I'm now on unemployment.

I would like to request to dispute and have deleted 4-6 months from 2008 and 2009 worth of late payments posting off my credit. Reason being, is I always called before payments were due to inform Countrywide of my hardship,My husband first had his hours cut, then finally laid off. I have copies of every letter and every persons name and time that I spoke to for some assistance. I was always told I have to be late 4-6 months to receive a loan modification or any other assistance.

So because that was their requirements I believe they can delete and excuse those 4-6 months I was late per their request. I believe they owe me at least that giving I have signed the house over to them in a deed in lieu, in move in ready conditions, and never failed to meet their requirements when I could not make payments to keep home. I've lost my home, my husband still 1 year later has no job, and my credit is completely ruined. I wake up and go to sleep with an headache.

I bought my house 11/07. My payments were $1225. a month. Loan officer stated that in 1 year my payments may go up to $1400. due to improved tax value. My payment escalated to $1806. That is a $600.00 difference. When I complained, they dropped the payment to $1717. Still too much for my budget. Will have to let it go back. Is there any recourse? I'm losing my investment due to their miscalculations intentional or not.

I found my dream home and Countrywide is the lender in this track. I filled out the documents and was told I would not qualify because I didnt make enough money, so Gigi told me how she could pad my income. First she told me to write two letters stating that my current property was going to be leased and that my parents property was to be leased as well and they would be living with me. She told me word for word what to write. She assured me that people do this all the time and it is ok.

Then she stated on my loan docs that my boyfriend was going to pay me $1000 a month for rent so that is also income. Then she input a higher amount of child support then I receive, even though she had the court ordered documents in my file. She also stated that I could refinance within the year and lower my rate since they were dropping. I know that the market was coming down but I purchased my house at $345k and it appraises at $170k.

I have contacted Countrywide to see if I can get a loan modification because I can not make my payments, I was injured on the job in Sept 08, my income has cut in half. I was told that I could not be helped until I was late Nov 08 was the last monthI could make my mortgage, I informed the lender but still was told that I was not late so they could not help call back in three months.

I called back and was told that they could not help me until I could give them a date that the doctor would release me to go back to work. I am waiting for surgery and told them that and their response was they could not do anything for me to call back. I called them back in May 09 and went through the whole story again and was told that I have to increase my income, to go get a job even though I can not due to my injury. A week later I received a foreclosure notice with sale date of August 31, 2009.

I have been dealing with CW since July 08. I told them four months in advance that if I did not get the new loan they promised, I would go into default because the loan that I had with them just adjusted and nearly doubled. They told me to wait that the president was going to sign a new bill for a program to help people in my situation.

AUGUST, SEPTEMBER, OCTOBER, NOVEMBER, DECEMBER - NO HELP -

After many phone calls to many different "depts" (including the new home retention team), after being denied, then "undenied", re-denied, faxed in info they requested, re-undenied. Each rep had a different status, one would say denied because the requested information was not received, then Id call back and another rep said I was re-undenied and than I would receive a package in the mail soon. This went on for several months.

In April 2009 I sent in another letter with all the requested info again, and same run-around. I have NEVER received anything in the mail. The reps tell me to continue to wait while a payment has not been made since June of last year. Here is how we got there.

We owned our property for ten years. We went to a lender and said that we would like to build a new home on our property. At that time we had a little 800sq ft cottage and an older mobile home. The lender suggested we take this particular loan (Im not a pro so I just trusted them). That had a $16k early pay-off penalty, remove the mobile home, remodel the cottage then at the end of the early pay-off period we could get a construction loan to build a house where the mobile was.

I followed it exactly! I paid in full, then when I went to get the new loan to build my house, our country was experiencing one of the biggest housing market crashes in history. So, my property, minus the mobile home did not appraise for the new loan. The NIGHTMARE begins!

My wife and I have been near divorce several times, we are so frustrated because we did everything we were told to do. So much stress, my wife lost her job, and we are barely hanging on to Anything.

Were giving up. In good conscience we just cannot go on living in a house where we are not making any payments. We called BofA (formerly CW) and said we just cant take it anymore and we want to do a DIL. They said we have to put the property on the market for 90 days. We think they are just scamming us again. So we are going to just move out and realize that we will never be able to own a home again in America.

Our credit rating went from 750 when we went for the first loan down to the low 500s.

Back in November of 08 I fell behind four payments. I called Countrywide and explained my situation. They then asked me if I wanted a modification and of course I said yes. They mailed the Agreement Documents to me in December. I read and signed them and fed-exed them back on time. I then mailed them a check for $2052.00 for my jan. feb. payments.

I called in March to make my payment and they told me that I was in pre-forclosure status. I told them that there was no way that I was in forclosure because I was approved for a modification (* promisary note). They told me that my account had not been updated yet. So I then called the hope department( people that handled my modification) they told me that everything was fine that they forwarded the paperwork to them. well I then kept calling every few days to check the status. They kept telling me that the modification was still in process.

Well last week they told me that the funding for my modification did not come through. I was shocked. By now I could have probably paid the balance. So now I am in forclosure and need help. Health problems related to stress. Losing home.

We refinanced with Countrywide to avoid rate/payment increase of an ARM loan. My husband and I were working, and since my credit was not perfect, Countrywide wanted his name on the loan. He was also working quite a bit of overtime at the Monroe Correctional Center. When Countrywide was underwriting, they decided to use his overtime. I thought it strange, since overtime is not guarenteed income.

After the loan funded, we were good customers, paying on time, never late. Then in December, 2008, all hell broke loose. I was laid off from my job and my husband's hours were reduced at the correction center. Up until February, 2009, I made my mortgage payments, albeit with late charges. And then it had to stop. It was a choice of not having food to eat, going homeless, or having the hospital garnishee my husband's wges (my daughter had an emergency appendectomy).

I tried working on a loan modification with a company, and told Countrywide. I gave up on Countrywide when I had called their customer service, was transferred to India. The gentleman read from a script, used my husband's net income to tell me I did not qualify for a loan modicifation.

The outside company I was trying to work with was great. They tried calling for statusevery day, never got anycalls back from Countrywide (I had submitted all my paperwork and they had forwarded it to Countrywide}, sat on hold for almost an hour every time they called.

On March 4, 2009, apackage was Fedexed to my residence-Countrywide's attempt at a loan modification. I immediately called the loan modification company because I had until April 7 to respond. I let the loan modification company attempt to get answers on where their loan modfication request was at, but by the last week in March, I decided to go with Countrywide's offer. My first interest only payment was due May 1, 2009.

I sent in my May payment on the 5th. As I carefully checked my checking account balance daily, I noticed that my loan payment was never showing. I called Countrywide, and they said that since it was in modification, it would take longer to process. They finally processed it on May 28th.

Received the June statement fromBank of America, notices that my payment was posted "miscellaneous". Immediatly called Countrywide, was told that since my loan modification had not actually been approved, the money would not be applied to antthing on he loan, and oh, yes, they could atill go ahead and foreclose.

Later that evening, called customer service to inquire about the status of my loan modification. I was told by Pamels (ext. 9548, they don't have to give out their last names), that my modification was going to be denied because I had never sent in paystubs. I was livid! I told her I wanted to know what happened to all the documentation I had sent in. She said she did not know, but apparenly, it was ne ver receied.

I then asked why when I had called before I was never told of the problem. She could not explain. When I told her I needed more information, she placed me on hold. She then verified that the paperwork had been sent in along with the paystubes on time. She had to place it in an "emergency escalation" to see if they would look at all the documentation. And by the way, it will take about 7 days.

I have been working since the last week in March, so I have not had the time to be on the phone every day with Countrywide. But trust me, beginning tomorrow, I will. I will not eat lunch, but will attempt to get down to the bottom of this fiasco.

I have been working with Countrywide/Bank of America on a loan modification since 03/09 because I lost my job. I have sent in all the proper paperwork that they requested. Customer service said that my loan was being worked on and I should have a answer by 04/21/09. Now when I call they tell me that they have no idea of what has happend to my case. If you can help me I would be forever grateful. I am just a hardworking homeowner who is trying to save her home. Thank you

In November 2008 I obtained a home mortgage loan from countrywide home loans. My first payment was due on 1 Jan 2009. Thats when the problem started, and never ended. I am detailing below some of the problems encountered. The following is a word for word copy of my latest request for answers from country legal dept, payment research dept and loan collection dept.

NOTE< I HAVE YET TO RECEIVE AN ANSWER FROM ANYONE. I REFINANCED MY HOME WITH ANOTHER LENDER AT CONSIDERAL COST TO ME, MY CREDIT SCORE WAS DAMAGED, I AM DEEPER IN DEBT NOW THAN WHEN I FIRST OBTAINED A LOAN WITH COUNTRYWIDE (BECAUSE OF THEIR ACCOUNT MANIPULATIONS).

To COUNTRYWIDE PAYMENT RESEARCH DEPT: I received a copy of my account history and I have questions I need answers to:

QUESTION< Why was the April 2008 payment and the Oct 2008 payments reversed twicw? Question: Why would it take you three to ten months after receipt of a payment to find out there were i9nsufficient funds or for whatever reason you reversed those payments? If there were insufficient funds in my bank account to cover the payments, why were those funds not returned to my bank they originated from?

What happend to those funds after my 12 (twelve) payments were reversed, they were not returned to me? I have contacted the VA affairs and advised them of the errpros in my account. They advised me to contact you first before taking legal action.

I hope you can find a way to assist me in this matter, countrywide refuses to answer my questions.

I believe the twelve payment reversals $948.00 each is a consideral loss. It also cost me $4,000 in closing cost to refinance my home. I also ruined my credit standing, my credit score dropped from 750 to 450 on all three credit reporting bureas solely as the result of the derogatory information furnished by countrywide. derogatory information that was due to countrywid erroneous record keeping.

I tried in multiples phone calls first to countrywide and now bank of America first to refinance as they offered to help after multiples and long phone calls same answer was given to me refinance not an option and loan modification I am not behind yet on my payments.

THE SO CALL OBAMA HELP IS NOT REACHING THE NEEDEE PEOPLE. Iam struggling yet my taxes are behind not my mortgage and nobody can help me. With all these institutions I hit a wall no help at the end. the financial counselor your consumer affair recommended no help at all just a long and tedious phone call. that end up telling me cut your tv and to get a second job. frustration and lost of faith if the OBAMA programs are to help the real people. stress on what to do next or who to turn for help.

i decided to buy a house two years ago with a buddy of mine Joe.

the house cost 75,000.( monthly it cost 688) me and him decided to go in together to see if we could get the loan. somehow we got the loan even though i was working part time making min wage but countrywide lied on the application stating that i made 1000 a month when i only made 750 along with joe.

long story short joe moved out a year ago refuses to pay for half the mortgage.

i have made all the payments for the last year now. been upkeeping the house everything and joe is without a hitch\. i went to countrywide about this they dont care and they told me all they care about is making their money. i went to them to see if i could get the payments reduced to 550 a month but they refused to do it i asked them about refinancing the loan with just me well i dont make enough. so i tried with my dad they wouldnt do it either so i had to move out due to a legal agreement with joe the agreement was that i moved out he would go in a fix up and pay the mortgage. well he didnt

now i have countryide calling me sending me letters calling my parents about it, they wont contact joe or even try to they are making it my problem only i have called them 30+ times

i called their home retention department i get the same guy everytime that i cant understand and seems to always hang up on me in the middle of talking then i call back and theres no-one in the office

i put the house up on the market about 90 days ago and i wanted to give the house back to them ( a deed in lieu of foreclosure ) they told me they need a offer on the house first but when i told them no-one will buy it. then i asked about the loan insurance they have no clue what im talking about and tell me to call fha.

my complaint it just this

that they knowingly wrote a loan ( lied on the loan ) to two young kids that they knew they could screw over in the long run

they wrote a loan for a 21-22 year old

that both worked part time at win wage

now does that make sense?

all i want is for them to take the house back and not owe anything on it seeing how im in alot of debt with medical bills and other bills

i know i shouldn't of got a house with a friend but in all reality countrywide shouldn't of gave us the loan

I WOULD LOVE FOR SOMEONE TO CONTACT ME TO DISCUSS THIS FURTHER

i just wish it would all go away so i can go on with my life

joe moved away and no-one can contact him but i coudlnt move away cause of my job so now im stuck with all this ~

right now the mortgage is 4 months behind and going to go into foreclosure cause countrywide doesn't care

my home loan was supposed to close on May 04 2009. throufgh no fault of my own this loan did not close until the 28th. i was charged $100 a day till it closed. i called almost everyday and left messages and got no return calls. the only time i got a phone call from these people was to ask me questions that had already been answered.

We own an apartment in Coral Gables as a second residence. We decided to put it for sale and were able to find a current neighbor interested in assuming the mortagage from us since she wanted the apartment for her daughter. I proceeded to call Countrywide to verify if our mortgage was assumable. The rep, named Maggie, confirmed that YES we could definitely consider the option and that all we had to do was send a fax to the Assumption Department authorizing for the potential buyer to call and discuss the mortagage information on our apartment. She asked if the potentail buyer was a relative to which I answered no, and once again explained she was a financially solvent neighbor who wanted to buy it for her daughter.

Once again, Maggie confirmed that it was "no problem" and even explained in detail how Countrywide had put together the Assumption Department to handle this assumable mortagages due to the high number of foreclosures. Imagine my surprise and total disappointment, when I get a call from the potential buyer saying that when she called the number we were provided for her to call at Countrywide she was told that she could NOT assume our mortgage because it was NOT-assumeable, plus she was not a relative!

I was livid...here we thought we would finally get rid of this additional mortgage, had done everything by the book as explained by Countrywide's representative Maggie just to find out that she had "misinformed us".

I demanded to talk to a Supervisor and was put on hold forever. I had to call back twice and every time I got the run around and different information. What difference does it make to a bank WHO pays the mortgage as long as it is getting PAID!

These people are totally incompetent and have no sense of morality, consideration, or fairness. They think a simple "sorry" is going to cut it. I can just say one thing...we will never again use Countrywide or Bank of America for any kind of service. They have zero credibility and have demonstrated to be greedy and crooks and deserve to be in the situation they are in!

I am in the process of refinancing my home. I was told that it would take a maximum of 90 days. It has been over 120 days and I can not get a status on my refinace. They will not return my emails or voicemails. I could have refinaced and closed with another company at the rate that Countrywide offered. I can possibly even do so now, but they will not return my calls. I don't want to cancel the refi not knowing that it may be close to closing.

I am currently a customer at countrywide and have regular 30 year fixed mortgage. I call to refinance and I was offered a 5.0 to stay with countrywide rather than go else where and have to redo all my paper work. In 24 hours I received the paper work and signed and returned all the information. 30 days go buy and I hear nothing. I called and called and no return. I was later told that the person working on my account was in a car accident. someone else was handleing my account.

When I was ready to refinance due I got denclined because my property was not FHA certified and could not get a spot loan which I was wondering why because my association was in the process of getting certified. Everything was paid for and done but I needed to refine straight away cause I was staring to have financial difficulting since my son's father got laid off. Low and behold 3 month go by no refinance they let my rate expire then told me I wasn't able to refinance I had to put an additional 20%.

Countrywide also under estimated my taxes anf forked me with an increase on my mortage by $400. a month and cause my payment to be late. I have never had a late payment until this and know I cant even refinance with enyone else cause my credit score went down do to the late payment and since I have a late payment I was told I will never be able to get an FHA loan. Once the company merged with Bank of American and it was no better and the rules are stricter. In order to maintain my home I need a lower interest rate. But I keep getting told that I do not qualify for a modification or a refinance. Whats the point of Obamas plan if those with late payment and low credit score don't get a second chance.

my payment went from 334.00 to 555.90 up to 778.00 within just a few months. my payment just a few months ago was 555.90. i then my jeeps rear breaks locked up. i contacted mitchel at countrywide and was told as long as my payment was made by midnight on the 6th of that month i wld be fine. i made my payment at about 5pm. i contacted them to advise the payment was made by western union to find that i was kicked off my payment agreement. so now my payment is 778.oo a month until april 2010.

im a single mother of 3 boys with no help. i only make 1300 a month after taxes and after my bills i dont make enough to make my payment. so i am borrowing money. they put me on this plan as my only option. i had no other choice but to take this even tho they knew i cldnt make my payment.

i contacted them today to see if i am eligible for President Obamas mortgage plan and they are telling me that i'm not. they say even tho my payment each month is 555.90 and even tho my payment agreement is 780.00 they are only going by the 555.90. i have had nothig but problems from countrywide. they only know how to tell a customer NO and strive off of hurting your feelings.

i cant take my business elsewhere because they have my credit score in the 400 area. they keep telling me that i make enough even tho my mortgage is 780.00 a month, electric and gas is about 300.00. phone 61.00. house insurance is 65.00, truck insurance is 40.00 and misc bills like co-pays and house supplies, cleaning, laundry etc is well over what they claim i make.

they harrass me on a daily basis even tho i am on a repayment plan. i just want to get my credit score up enough to go someplace else or at least lower my payment or even extend my loan but they wont.. they keep ballooning it. i cant afford to live here anylonger.

Everything Was fine with Countrywide until I was getting ready to refinance with another company in July 2008. The other company sent an appraiser and everything and when I called Countrywide to get a payoff, I was told that Countrywide could refinance me at 5.2%. I decided that since I was with them, I would just stay. The paperwork was fed'exed to me in 1 day with a return fed'ex envelope. I filled out all the paperwork and sent a cashier's check for $450. A little over a month later, I'd heard nothing.

when I finally call I was told, "Oh, you were denied. Didn't anyone call you?" I was furious! Then it took me over a month to get the $450 back. Then in July, the payment I sent was "reversed." Of course the rep could not tell me why or even what reversed meant. Then the August payment was also reversed. When I started getting seriously behind, I called the home retention unit and spoke with Carol who told me I qualified for the Work-Out option. She fed'exed the paperwork to me including a return fed'ex envelope. I filled out the paperwork and sent everything back in the envelope. Everyting I tried to call her she never answered and and answering machine said not to leave more than one message. Finally, I got her and she told me I hadn't done the notary form. I found it, had it notarized and faxed it back. Another month went by and I heard nothing. Again, I called and called and could never get her.

Finally, I called and insisted on speaking with her supervisor. Her supervisor then got on the phone and told me that the notary form was incorrect. I work at a law school and knew it was correct. She told me that Carol said she tried to call me and could not get me and I knew that was not true. Never the less, I redid the notary form the way they wanted, even though it was incorrect, and faxed it back. I heard nothing else and assumed everything was okay. The first payment was due March 1, 2009. I sent a cashiers check thinking everything was fine.

Almost two weeks later, I got the checks back saying "Countrywide appreciates your attempts to pay, but this is not the amount due!" I was shocked. Then I called to find out what had happened, I was told by the rep that it was on record that my house was VACANT. I told her that was not true, that I lived in the house along with 3 kids and a grandson. She just kept saying, "Oh my God! I can't believe they are doing this to you! Then I was told that the bills I sent along with the paperwork were not current! Next I was told that they never received the paperwork!

Then I was told if I wanted to keep my house, I had to pay everything that was due! I contacted the National Forclosure Consultant Group in April. Countrywide refused to work with them at all! They told the NFCG everything from the house was VACANT to I had a second mortgage on the house, to they tried to work with me in March. My house was sold on May 12, 2009, and I am presently looking for a home for my family. I hope that someone stops Countrywide because they are the biggest rip off company out there. When I called Bank of America after they took over Countrywide, guess who I got? The SAME incompetent people who worked for Countrywide. If you talk to 5 different people, you get 5 different stories.

Also I want to mention the main statement that Carol made to me was, "You will probably be getting statements from Countrywide every month, but just ignore them because you will be in the work-out program. They do this so you will get farther and farther behind! I am going to do everything I can to put them out of business. They have stolen so many peoples homes until it is unreal!

I called Paul at Countrywide (since then renamed to B of A) after receiving a letter in the mail about refinancing opportunities. I had been thinking about doing this and decided to call to see if I could save some money.

I put down a $400 application fee and sent them my information. I then received my loan documents. I had some questions on the closing costs and the cost of the point they were charging. I tried to call Paul to ask him my questions. I left message after message. I got no return calls. I asked for Pauls boss, his name is Alan, I left Alan multiple messages. I continued to leave message for Paul and got NO response at all. I sent Paul emails, he was kind enough to reply that he would call to respond to my questions, but never did. I asked for a refund, he said he would call to discuss, he never did. He finally did respond, via email, that he could not authorize a refund. I asked for a phone call, got none. I called customer service, they said I had to deal with Paul. I asked to escalate, they took my name and said they would call. Guess what, they never did.

This company is the least customer friendly company that I have ever dealt with. I will never again recommend anyone to deal with Bank of America, Paul Tonn or Alan Merrill.

I had my mortgage with Countrywide Home Mortgage, inc. In January of 2008 approx. Countrywide started the modification on my loan with them. I signed all the paperwork and was told that it would take a couple of months for it to go through. Also, I was told that I needed to be deliquent, so they had to back out my February payment, which I allowed them to do. I kept getting notices that I owed more money to CHL. I kept calling them asking what was going on, they kept saying that it would work itself out.

Then in December of 2008, Countrywide sent me another modification showing that I would pay an interest only of approx. $3300.00 monthly. I signed the modification, had it notarized, and sent it to them. They told me not to make my January and February payment as it would be included in the modification. So come March I called and made my $3300.00 payment, at which time I asked them when the system was going to be updated with my new information, once again they told me that it would take a couple of months for it to "catch up", during this time I kept getting notices that I owed $18,000.00, but I was assured that everything was ok.

When April came around I called to make my $3300.00 payment but was told that my loan was sold to Litton Servicing. When I called Litton, they indicated that there was nothing in the loan notes indicating that I had a modification, they said I owe $18,000.00. They told me that the modification that I was given from Countrywide was not valid.

Now I sit waitng to see if the Litton will give me a modification. In the meantime, my credit has been ruined by Countrywide, and before all of this, I never missed or was late on a payment. I need to know what my legal rights are as this is just not right, to do to a consumer. Please someone help. I have copies of both modifications, that are notarized. My credit has been ruined and now I'm facing a possible foreclosure if something isn't done.

I did not receive a statement from Countrywide in February. I have been paying by mortgage regularly for years without falling behind. I did not realize that the account went into arrears. They said they tried to contact me but I have had record of this.

When I contacted Countrywide about this problem they told me that they do not send out statments until your payment is made, so if a payment is not received they do not send a statement. This means that the original problem "snowballs" and you can end up in a real mess financially.

Lilly, in the collections department said that sending out a statement is a courtesy only. They have charged me late fees, inspection fee, even though and inspection was not done. they have left me on hold on the phone for up to 30 minutes and basically treated me very badly.

I believe that as a good customer this problem only arose in February of this year, they have behaved very shabbily. I have paid all arrears and late fees but feel I did not deserve the treatment I received. I am not sure I have a case but my fear is, What if they do this again.

Back in February of this year, we began the process to refinance our home with our current lender, countrywide(now bank of america). After a month of beginning the process we finally had our appraisal done and a month after that, it was finally submitted. After all of that, we were told our debt to income ratio was too high and our credit scores were bad. We have another source of income which I proved by mailing in the contract. Countrywide needed further proof of this money and needed to contact the source.

Even though they were already supplied with the contract, verbal information and previous two years of taxes with this additional income on it. Also we have been good customers in good standing and paying on time. I then gave them the contact number. They then claimed that no one knew what they were talking about this other institution and would I help them get in touch with someone who did....this was already April. I thought, why are we working on this now when it was something that should have been done early on...we were close to the end of our lock in contract. It was at this time we decided not to be of help and to go elsewhere to find a better rate. Since then we have found that place, have had no problems at all getting approved, without even their knowledge of this other income. (an old trust account set up in the 80's) But here we are AGAIN because of countrywide...struggling to get it closed.

We paid for our Appraisal, however they never paid the appraiser...blamed it on a third party appraisal service.....so it can not be put in the new lenders name, and here we are again, close to the end of our lock in contract. I am trying now to pay the appraiser out of our pocket AGAIN just to get the ball rolling in good faith that when he is paid from countrywide or whomever, that he will pay us back. If not, its still worth the savings we have been trying to make now for almost 5 months! Mandy refused to give me the name of her supervisor when originally asked...saying he wont help me. She slyly copied him on our email contact. Eventually she asked me to NOT email her again as she would not help me and would not take my abuse. Told me to use the 1-800 customer service number.

I was NOT abusive...only stated the facts that we were misled, not fairly represented, and being thrown to the curb basically and pretty much begging for her HELP in paying for something which we had already given HER the money for.

I purchased a home in Washington. Countrywide financed the transaction. As you may already know, the State of Washington sued this company and as a result of the "preditory loan practices" the suit required the company renegotiate the loans so folks like me wouldn't lose there homes. That's great, except for the fact my interest rates and payments have nearly doubled. I contact customer service (through Bank of America) and get the runaround. Every person I talk to gives me different information and I'm getting nowehre.

My husband and I applied for a loan modification in August of 2008. We didn't hear anything from Countrywide until November 2008. The paper work we got had the payments higher than what we were orginally paying.my orginal payment was 2100. When we got the so called modification it was 2700. I called and told them that was unexceptable. They remodified it and brought the payment down to 1464.71. Which was fine.

My husband works for the auto industry and I have a part time job and that payment would have been just fine. We signed the docs and sent them back. We made our first payment March 2009. They started calling in April asking us for there payments and that we were behind since August 2008. I explained that we did a loan modification and we were told several times that it is not showing in the computer. I informed them that I had my copies and that I also had them notorized along with the copy that I sent back to them in January.

Then they told me that we owe for the taxes that they paid on our house. We told the that we thought they were added into the modification. They told us no and that we had to pay 3000. Then they told us that instead of our house not being 1400 it would be 1700. I informed thm that my husband works for Toyota and instead of them laying people off they would have layoff weeks. They would work one week or two and be off the next week. I told them by him working like that we could afford the 1400 but not the 1700.

They told me that we could try and do another modification. I told them what about our legal docs that we have stating our payment is 1400. I was told that we have to pay(which I know that. If my husband was working everyday I wouldnt have a problem with the 1700. The lady I spoke with today really seemed concerned and I really hope that we can get this solved. I spoke with a gentleman last week and I asked him if I could just send in the 1400 and he told me they would just hold it because it is not the full payment and it wouldn't be applied.

I am a homeowner in Polk County, Florida who, like so many others here in our area, is in danger of losing my home. My husband was laid off from CSX Railroad on February 13th, and as a result, our household income has significantly decreased. I started calling my lender, Countrywide Home Mortgage that same day to see if I would qualify for President Obama's "Making Home Affordable Plan".

I have since talked to many, many representatives at Countrywide, all of which have told me repeatedly that they would let me know something in 2-4 weeks. They told me in March that they didn't have the specifics on the plan, and that their computer systems were not yet set up to refinance homes under Obama's new plan. I have called every

1-2 weeks since February, stressing to them each time that I really needed to get help soon, since my savings would only get me through a few months of making my $2700.00 a month mortgage payment.

In April I could not make the payment and called, once again to see if I was eligible for the plan, only to be told that they would let me know in 2-4 weeks. They did ask for their payment and told me that they would not accept a partial payment. They stated that if I couldn't pay the entire amount that they wouldn't accept anything else. So, by the end of April, they were (and are) calling for their money. The last week of April, I spoke with a representative from Countrywide that had called to ask for a payment and I told him that I found it funny that when they wanted their payment, they were so quick in calling, but when I call for help in refinancing my mortgage I have been put off for almost 3 months. The rep told me that he would be happy to take my information at that time and that he would be able to tell me that day if I qualified. I had already been told that I did not qualify for traditional refinancing because due to the current housing market, my home was valued at $42,000 less than what I owe. He took the info during a 47 minute phone call and then placed me on hold for 5 minutes.

When he came back on the line he told me that he would let me know something in 2-4 weeks. I could barely contain myself at that point. I reiterated with him that he had just told me that he said he could tell me if I qualify that day. He apologized and said "sorry, it will be 2-4 weeks". I then asked to be transferred to the refinance department, shared the entire story with another man who seemed genuinely concerned and said that he would try to help me. He took the same information that the other gentleman had just taken and told me that he wasn't suppose to tell me this....but, since I had PMI (Private Mortgage

Insurance) attached to my home loan, I would not qualify for the Making Home Affordable plan until Phase 2 or 3 of the plan.

I asked him to explain and he told me that the plan was rolling out in 3 phases. He stated that we are only in Phase 1 now and that he would expect it to last at least 1 year. He said that since my home loan is guaranteed with PMI, that the lenders know that they will get their money if the homeowner defaults so I would be in the last group of people the lenders will make an effort to help. He told me that he wasn't suppose to tell me this, but he felt that I was a good client and that he could see that I had never paid late and thought I really needed to know since I was depleting my savings. He said that they would most likely keep telling me that they would let me know when I qualified and would tell me it would be another 4 weeks or so (which is exactly what they have done since February) and that they would try to keep me paying until Phase 3, when they would help me. He said that he wasn't saying that I wouldn't eventually qualify, just that my loan, guaranteed with PMI would most likely not be refinanced for approximately another 1 1/2 to 2 years.

I couldn't believe it! Finally....someone was wiling to tell me the truth. I keep thinking about his words, "I'm not supposed to tell you this....but". What is going on here? Is this legal? Am I being discriminated against because I HAD to purchase PMI as a condition of my loan, and now it is being used to disqualify me from the help that I need because if I default on my loan before they want to help me, they will get paid for the house and the house to boot? What is wrong with this picture? Have you ever heard of such a thing.....or is this a Countrywide thing?

I have called the 1-888-995- HOPE line for help as well, and they have never heard of this either. They are trying to get someone at Countrywide to talk to them about it and have told me that they would let me know. I have contacted my Congressman, Adam Putnam who is going to contact the Office of Thrift Supervision on my behalf, I have filed complaints with HUD, The Federal Trade Commission, Department of Finance, all of my state Senators, state Congressmen, all of my state Representatives and various other government organizations. I remain hopeful that Congressman Putnam or one of the various agencies that I have contacted will be able to help soon.

Until then, I sit here, not knowing how much longer I will be a homeowner and what will happen next. I am not paying my house payment, which goes against everything I truly believe in, but I can't bring myself to pay it either, knowing that when I am totally broke by June that they will have gotten paid for my house when I have defaulted and will have my home. Why would people like me continue to pay, knowing the day will come when you can no longer pay and the lender will have taken what little money you had left, still won't refinance the home and will take the home as well.

If you know anything about this.....if this is legal....of if this is in the Making Home Affordable Plan (since I have read it and have not seen anything about PMI or rolling it out in 3 Phases, please help me ...if you can. I know I am not the only one.....but it really matters to me and my family.

the mortgage company sold my home from under me while I was attempting to fight them in court they never responded and sold my home at sheriff sale

Countrywide for weeks and months tells me that I do not qualify for a home mortgage program "at this time"; we are working on details of a "similar to Obama type of home retention or Hope program" - Reason:
Note:
These are from oldest dates of correspondence to newest:
August of 2008
- Countrywide purchased your loan from RBC.
February of 2009
- Your loan was not a Fannie Mae or Freddie Mac loan.
March of 2009
- You have not fallen behind on payments yet (your are current).
April of 2009
I call Countrywide to advise them I want information on the latest programs the government is offering for refinance - home retention:
Countrywide tell me they will call me in two weeks and provided me a "reference number".


May of 2009
Three weeks later now and I have not hear anything from anyone at Countrywide:
Client (self) has had a $300.00 per month pay cut by employer.
I advised Countrywide of this and they said:
Thankyou for this new information. we are sorry to hear that and this now makes you ineligable for any programs we might have as you make less money based on our verbal conversation of the details you have provided of your current monthly expenses of mortgage, HE line, Auto loan, credit cards, and utility, food costs.

I counter, that is advise Countrywide representative that last time we spoke I was told a reference number and to wait for a phone call within two weeks! The representative advised "no sir, I see no such reference number on file".

I advise the representative that no more verbal orders will be acccepted. From now on I want an e-mail sent to me of our converations.


Countrywide representative stated that they do not have e-mail. I reply that I want information when the Countrywide home retention program mentioned on their automated message (while you are on hold waiting for the home retention team)) would be made available for (self) to be able to refinance to stay in my home. Countrywide representative replies "We are still obtaining information and you will be notified once we gather all the details about the program, we wil ladvise you". I assed in reply "how long will that take?" I am told by Countrywide representative this will be 3 weeks to a month longer before new information comes available.

I asked countrywide representative to please e-mail me this in writing and to also send me a record of our converation. Reply from Countrywide representative was "No sir we cannot do that".

I asked to speak to the manager of the retention deparment and the representative refused.


This ended the call.
We were provided a home mortgage well above the typical 30 to 40% debt income ratio in a home mortgage in 2006. Then we were offered a HE line of credit within 6 months later. To start: We are a fixed 30 year mortgage. I did not accept the interest only loans and "arms" that the loan lender was offering at the time. Sadly for us, our home which we paid about 320 000 aside from imporvements added is now worth less than $300 000. Now, (self) am in a major bind as our income has dropped. Countrywide cleary has stated refusal to help us based on May 2009 conversation. Note: At one point between February 2009 and May 2009 I received a letter from Countrywide in writing that stated: "Countrywide do not have any home retention programs for (self) you do not qualify - if you are currently in foreclosure, those preceedings will continue".
What, I asked??? - We are NOT in foreclosure!!!??? How is this helping us???" Are we supposed to wait until we are in the situation of missed payments and facing foreclosure???"

Countrywide only have written documentation supporting income, assets, debts, and expenses from time of 2006 loan. Since then they have (over phone) accepted verbal income and expenses details and refused to accept actual written documents that show my latest income and expense data. I was actually told by a Countrywide representative in February of 2009 that I need not send anything in (I offered - they "refused" and said they would not accept my income and expense info quote "Do NOT send anything in").

I will contact Countrywide again with the reference number that the March 2009 correspondece provided me soon. I expect Countrywide to again deploy tactics to avoid providing me any details of a home loan modification program. I will seek to obtain all future correspondence in writing and show they are unfit and unwilling to provide loan modification services to (self). If there is potential of any court requirement (that be) should I be required to stand before a court of law and plead my case I will show that Countrywide Home mortggage knowlingly bought and serviced a loan to (self) which was an "overextension" loan(provided debt well in excess safe limits of - above 40% debt to income ratio) and now refuses to provide loan modification to (self) individual who is current on their loan but has a hardship (faces a monthly income shortage caused by the present global economic downturn).

Note:

(Self) refers to autohor of this complaint letter which is stated to be against Countrywide Home Loans. Name of (self) is not disclosed in the body of this message.

Countrywide charged me $600.00 for an appraisal fee that actually only cost them $450.00 from Landsafe Appraisal. I requested a refund of $150.00 and the company is refusing to give me the balance.

I went to CountryWide in April of2004 form Saxton Mortage to lower my monthly payment. I did and no problems untill I recieve a letter from my insurance company saying my insurance was cancelled due to non payment. I call Countywide and they say tha my insureance was not escrowed in with my taxes. I was shocked. It was supposed to be. So they agreeed to pay my taxes but that would raise my monthly payment more than it was with Saxton. So I start paying my new amount. Then I lost my job in mid 2007 I then got behind 3 mo. I am making just the principal payments for about 4 mo. With the interest and late fees that added up quick and then they were going to start forcloser on property they wouldn't do much to work with me.

Then in Oct.2008 I finally got a modification form in mail and it was great my payment would 1096.63 i was happy I can do that Started making that payment in Nov. 2009 every mo. Every time I called I would have to explain that no my loan was fixed and current through the modification. Every time the person I spoke with to make the payment they would have to talk with their supervisor they didn't want to take my payment. It had never been put in the sustem so by now I am showing I am almost 10000. behind in their computers. Finally every call ended with them apolilzing for it being put in system yet and taking my payment. Then in March 2009 I recieve a new modification in mail rasing my payment 205.95 I call and they say I never sent back the first papers. Saying that ment I rejected the first modification.

I am on phone for over 2 hrs. with this lady. She finally talks to a supervisor she doesn't have record that I signed and returned the mod. Her supervisor finally pulled my paper file and said yes I am right someone hadn't put it in the system and apolized for this again. Told me to keep making my payments like stated on first modification. Now yesterday I recieve a letter for Bank of America saying I owe all the bakc payents and my new mounthly payment is the amount form the March modification they sent me. What am I supposed to do. I am actually paying my house note but it seems like someone isn't doing there job at the company I am afraid that if I don't go along with this new amount I will loose my house. I understood that when I signed and sent back the first modication that was a legal binding contract how can they just change it and raise my payment because someone never did there job when I sent the first one back. I work two jobs and my kids get SS from the fathers death I am tierd of this.

My husband and I have a hangar/home in Justin, Texas, which is financed through Country Wide. We have been with them since the beginning of our loan in 2004. When we went to re-finance with them, we paid our up front fee of $345.00, filled out our paper work and was told by the loan officer, that our credit looked good and there should be no problem with our loan. We were lucky and receive a great rate as they had gone down to 4.375, while I was on the phone with the loan officer during our interview.

Two weeks later, I receive an e-mail from the loan officer asking if we had cancelled our loan. I told him we had not and that there must have been some mistake. I tracked down the underwriter, Lori Smith, to find out what the problem was with our loan. She stated that Country Wide does not finance the type of home we have. (Hangar/home) I told her that they already had our loan and did not understand why they were rejecting a re-finance. She told me that she took it two levels up and it was still denied. She stated that it had nothing to do with our credit but it was the type of property we owned. She further stated to me that they had guidelines to follow and our home did not fit those guidelines. I asked for a refund of my upfront money, which they agreed to do.

There are several hangar/homes in our subdivision who are with Country Wide. Our next door neighbor re-financed with them two weeks after we were denied and they did not reject them because of the type of property they had. Another property was also refinanced in our sub-division, although they did have a separate house and a hangar.

In June of 08 I requested information on reverse mortgages.I lived in a mobile home on my own lot. I was told my home was too old to finance, but if I replaced it with a newer one I would qualify for the reverse mortgage. I discussed this with several dealers in my area and they all said there was a program where they worked with local banks to go ahead and place a new home on my lot and collect their money after the reverse mortgage paid it off.

They referred me to Country Wide Bank.

After I talked to their loan officer, I was told that with the new home installed, my property would appraise for approximately $245,000 (I do have this in writing). I would be eligible for a $160,000 loan from the reverse mortgage to pay for the new home, pay off my car loan and credit cards.
The installer had one delay after another and so the new home was not completed until September (3 months longer than the estimated time frame).

I was concerned when I read about home values dropping. I discussed this with the loan officer, but she assured me that was no problem, every thing with the loan was fine. Then, when the home was complete I called her and she said "the appraisal came in too low, $110,000." Country Wide refused my reverse mortgage. I asked "what do I do now?" She said get a conventional loan someplace else. I am a retired widow on a small limited income,I went in shock. My daughter helped me find another financier, that would approve me for a conventional loan.

We did a loan modification. We signed papers saying our loan was being modified and our payments went from $1728.73 down to $1252.07, with that first payment being due April 1, 2009. That payment was made and the check has cleared. Bank of America is saying that we haven't made a payment since Jan 2009 and that our payments are $1728.73. Whenever I call, I am told to pay the lower amount even though the bills are coming showing the higher amount. I am tired of dealing with Countrywide/B of A. They got all this bailout money and they are still jacking people around.

I have always wanted a home for many years I hoped it would happen. Two years ago I was looking and couldn't even afford a closet for what they were asking. Well, the market has changed and I could now found a home of my very own. My First Home Ever. My credit score was 795 and the loan amount I asked for was less then they wanted to give me. I only had 1 credit card with a balance. I was doing everything right. I looked over homes, spent months finding the right one then looked into a "Rehab Loan". I talked with many Mortgage Companies and decided on Countrywide and a specific person which was suggested to me by a co-worker. Things looked good, they seem to be on top of things but it didn't take long before things went South.

lost/misplaced personal papers
incorrect appraisals (yep they had to do it twice - P. Casbon).
incorrect loan contracts (acutally FedEx me the contract stated it was urgent to sign and FedEx back so I can close on time to only discover they sent me the wrong contract and even the wrong return representative - N. Somers)
incorrect loan amounts
incorrect rehab loan forms
incorrect persons involved
incorrect filing
no responses from representatives or excessive amount of time before a response
unnecessary amount of time to process
missed opportunity to acquire financial assistance as a First Time Home Buyer in Orange County Florida ($10,000.00 at closing).
misleading information

duplicate forms being sent.

Had to demand to get copies of my appraisal at close. Was told by N. Somers, "You'll get those at close". lost files and forms. direct e-mail from N. Somers stating that just because they are all Countrywide doesn't mean they are all talking/communicating with one another.

I lost 38 pounds over the entire process and it's not even over yet. The house is mine and I like the home and my neighbors but the ordeal has been a terrible one. I would of never expected just an experience from a large, well known, mortgage company. Now I am just waiting for L. Miller or her Supervisor, K. Telenda to respond to e-mails and phone calls on why my last check amount for fixing up the home was incorrect (reimbursement checks for rehab loan).

Countrywide is now becoming Bank of America but will the Lack of Customer Service, Lack of Simple Respect, and Lack of Professionalism continue or will Bank of America right these wrongs?

I had fallen behind on my mortgage payments. I was sending in payments as I came up with them, but was offered a modification in February. Great. I already had a payment in the mail when this was decided. I was told that payment would not be accepted and would be returned to me. That makes sense since they had started the modification process. I returned all forms signed and notarized and money orders for payment and fees before the March 23 deadline. I was to begin regular scheduled payments May 1. when I got my next statement it had all the old info and that I was still behind. I made a call and was told it just hadn't been updated in the system yet and to go ahead and pay the amount I was told for May 1.

On April 29 I checked my bank statement and discovered they had deposited my check from February!? I spent over 4 hours on the phone that day having people tell me they had no idea what was going on. I was told by one to go to my bank and fax a copy of my statement and the check. She said she had no way of seeing it for herself because it was a different department. I did that and got someone else on the phone who said her team leader would call me in a few minutes. I'm still waiting on that call! I called again the next morning, got tranferred around to a girl who did find the info and said that the money would be held until the modification was finalized. This is all beyond ridiculous!

Every person I talk to has a different answer! They have no idea what is going on. Even if they do apply it to a payment, that does nothing for me now. They took $942 out of my checking account leaving me overdrawn and there are 5 other pending trasactions that won't be paid because I'm overdrawn. I'm getting charged $34 for each! One person I spoke to said I could get that back, but it's going to be a fight and the way they work, I don't see it happening. I'm left with $5 in my wallet.

No one returns my calls and calling in is just hours of repeating myself and getting no where. I was told that check was not accepted so how can they get away with this? Also, each time I call there are more "notes" on my account, like they're trying to cover they're tracks. Oh yeah, they still expect me to make my May payment on time! I was left overdrawn and being charged fees for everything that was pending. I have no money and have no idea what to do.

Four years ago I borrowed $65,000 against my house that was paid for! And bought a fixer upper to buy and sell! After only three months of late or non-payment Countrywide filled papers for repo on my existing home, so I immediately reduced the price of the fixer upper to sell fast The day of closing we called countrywide for the actual pay off balance on that day, we sent them the check right after we closed for the amount in question. One month latter there calling to ask where our house payment was..And then said they were not paid off because of there foreclosure attorney fees were not added to the balance and gave us no price ,in which I would have paid immediately had I known the cost.


A couple more months go by with weekly calls from us complaining wanting the pay off, somebody told us, it was between $4,000 and 5,000 but that we could not do anything about it yet! Just keep making those same high payments even after sending them pay off check for $74,120 ,They lead us down a four to six month time frame of diversion and storytelling and us calling weekly , just getting different stories from someone different every dam time. Finally they gave us an unbelievable cost of $16,000 which devastated us and then they forced us into a loan modification deal and say we owe $16,000 more than the actual pay off they quoted us, this is madness. I recently even went to get cheaper financing to pay this off And they want to add an additional $2,700 for prepayment fee's please dear GOD somebody help..

I believe Countrywide while being overly expedient in trying to steal my house (30 days) used stalling tactics (6 months) to over inflate the foreclosure costs and enhance there portfolio of what is obviously Predatory lending practices at its best, and I am begging for legal assistance and will be searching every angle possible. I will be following all lawsuits against Countrywide and joining them or going on my own to file suite unless all debt if forgiven Please help !!!

In regards to affordable refinance. I have contacted Country Wide in Feburary regarding Refi under the Home Owner Affordability. I was advised that it wasn't in force or in law. I left discussed my issues with a representative and was told I would get a call back in 2 weeks. Two weeks pass yet no call, I called back. This time I was advise that they were waiting for guidelines, and they will call me in 2 weeks. 2 weeks past, I called again. I was given a so-call confirmation number and told that I would be contacted in 2-3 weeks.

April--I was contacted, but they still didn't have all guidelines layed out. I used the so-called confirmation number, and I was told that I was sent to the wrong department. I called again was told that to call back in 2 weeks they're system isn't set up for such loans. Ok..I get the picture right. I called back numerous of time and get the same run around. Mean while the rates are going up.....on 4/15/09, I was told by a loan officer that countrywide is not working on refinance with loans with PMI. At this point, I am tired and frustrated, and any assistance at this point will be greatly appreciated.

Finally I get a call back from someone, I'm excited, that again take my information and build my financials. The loan officer says there isn't anyting he can do for me, my DTI was to high and suggested a traditional refi. I told him that I had gone that route, and the value of my home had dropped so much that I was now going to purchase PMI, he quickly stated that they didn't have a plan to help me. I was highly frustrated at this point, and asked to talk to a manager. He again took my information, pulled my credit and my wife's credit scores (735, 745) respectfully. He seen that I haven't been late on a payment in 6 years, credit score was excellent, house appraised for 385k he said everything looked great...he was willing to do a 4.85% for 30 years, keep in mind my current rate is 5.75%, and it would cost $2500 + a new appraisal for $450 and 1.375 pts. to get me a new loan at $1540 a month with no new PMI, and all I would have to come up with was around $5K.

This really doesn't help me! I would only be saving less than $200 a month and cost me $5k...that was all they had to offer.. He stated our credit was to good for a Modification loan and suggested missing a couple of payments, but then it would effect our current credit scores. Where in one of damned if you do and damned if you don't situations. Please help, I have additional info if needed. Please help us keep our home, we have kept the monthly payment paid by using my current pay day and pulling from my 401k. It is beginning to dry up quickly, we probably have less than 10 months, until we'll have issue paying for our home. Without cutting out help care, food for my wife and children, I really don't know of what else to cut. Thanks.

Back in September Countrywide issued us a forbearance on our loan due to damages to our home during Hurricane Gustave. The forbearance was scheduled to end in late December. Countrywide advised that they would suspend our mortgage payments for 3 months to help us with the expenses of evacuating & to help us get caught up on past due bills. Countrywide advised that at the end of the forbearance that they would work with us to get back on track with payments by putting the 3 months of payments back into the loan & possibly refinance the loan to lower the interest rate. Below is the communication:

12/12/08 - Spoke with Thomas/Countrywide regarding the status of the forbearance, Thomas advised that the negotiator would be in contact with me soon. Thomas also advised me that we may qualify for The Nationwide Homeowner's Retention Program & that we should wait to speak to the negotiator to discuss this option. Thomas also advised that no payments could be made until we heard from the negotiator. No calls from the negotiator were received.

1/13/09 - Spoke with Ben/Countrywide who advised that the forbearance ended on 12/25/08 & that he had to send am e-mail to the negotiator for an update that there was no information available regarding the plan of action. He advised that I should call back the next day to see if the negotiator had any updates. Ben also advised that no payments could be made.


1/14/09 - Spoke with Nicole/Countrywide who advised that she would contact the negotiator as the notes in the system were conflicting & that she could not tell whether the forbearance ended on 12/25/08 or if it was extended to 1/25/09. Nicole advised that no payments could be made.


1/15/09 - Spoke with customer service who advised that the negotiator was working on a work out program & that I should call back on 2/5/09 if I didn't receive a call from anyone. Customer Service advised that no payments could be made.


2/13/09 - Spoke with customer service again because no one contacted me. They offered me a repayment plan which was to pay an additional $700.00 per month on top of the $1227.96 (which is the current mortgage payment) making my monthly payment $1927.96. I explained to them that this was not possible & that our income did not support this plan of action. I was advised to send a letter to The Hope Department explaining the hardship & proof of income. This was done the same day. At this time I was told to make a payment via Western Union, which I did. Customer Service pre-qualified us for modification.

3/18/09 - Spoke with Nancy/Countrywide to check to see why the payment did not post, she advised that the payment was pending & would stay that way until the modification was completed & then the payment would be applied.

3/28/09 - After paying $59.00 to send the payment by Western Union, Countrywide returned the payment & advised that no payments could be made.

3/30/09 The loan modification was cancelled (see attached paperwork). They advised that our loan did not qualify for a Workout program. I asked why we did not qualify & was told that I would receive a letter in the mail advising why we did not qualify, which I have not received as of 4/29/09.

4/2/09 - Spoke with Charlotte/Countrywide who advised that the information was in the work out department & they will see if we can qualify for the Homeowners Affordability & Stability Plan. She advised that we should fax over proof of income again, which was faxed on 4/6/09.

4/6/09 - All work out programs were denied. Please note that they denied us for assistance the same day the paperwork was sent. Once again they advised that our loan did not qualify but cannot tell me why. I was told that I would receive a letter in the mail, which I have not received as of 4/29/09.


4/17/09 - Spoke with Jacqueline/Countrywide who advised that we did not qualify for any assistance. She took all my financial information again & pre-qualified the loan for modification again. I explained to her that we were already denied twice & that my payment was returned. She pre-qualified us for another type of program & referred us to the department that handled this type of assistance. I faxed over an explanation letter of hardship, pay check stubs, & bank statements on 4/21/09. See the attached paperwork showing that as of 4/16/09 that our request is under review & that we should not call them until after 5/25/09 as it will delay the process.


In this time my father passed away & all saved funds had to be used for funeral expenses, I faxed Countrywide proof (recipe from the funeral home) of this hardship back in January. I am very concerned with the handling of this because if they refuse to help us I will lose my home because I do not have the lump sum of money that will be due. I have expressed to Countrywide that I can make my monthly payments but they refused to take them. It seems that this should not have been dragged out this long & not once has anyone ever called me regarding this, I have to call them. At this time the negotiator has never contacted me to make payment arrangements.

In doing research on-line it has come to my attention that Countrywide has done this to several people.

I am very concerned because I do not want to lose my home; I have made many attempts to resolve this issue with no assistance from Countrywide. My loan is now 8 months past due with a balance due of over $12,279.60 not including late fees & penalties. I am completely stressed out & cannot sleep at night wondering where I will come up with this kind of money if I cannot qualify for assistance.

I back in 2003 coborrowed from them so mypartner could have a home for him and his kids we own the same business. after 3 years countrywide told me i could come off the loan when he had to remortgage, they came to our shop i again veriftyed that at some point i wanted to buy my own home and wanted off this home i did not live in it. the representative that came out told me i needed to cosign agian or he would loose his house or the rate would increase, i cosigned i then in 2008 went for my own loan and got it both the countrywide new representative and myself were undet the understanding i was a co borrower and what she told me to do was make sure that my partner paid the mortgage from his account and that after 6 months to a year we could get me off the loan, i have been struggling to remove myself from this loan and he cannot remortgage it due to disability at this time. i have been paying his and my mortgage i have pleaded with countrywide to at least lower the monthly payment so i did not loose both and ruin my credit. i have attempted many mortgage offers and have gotten no reply yet i am constantly called on this property wen he does not meet the payment they are rude and demanding my mortgage is 1600;00 his is know 1200.00 we own the same business which is just about surviving due to his illness i am trying to get him disabilityl i am called daily by countrywide and know bank of america i only recently and was shocked found out that i am the owner and my partner is the co borrower when i called the representative he stated that he doesn't know how that happened sent a fax over and stated is that your signature i said yes and said hold on i have a witness to this i am not the owner only a borroweer. i have never had any good luck with the countrywide have been lied to and at this time my own bills have to be paid before his. i cannot believe that they switched this on me and feel something should be done. helen desantis at countrywide has tried to help me and is just asappalled by this hole mess. at this time she is the only one from the countrywide that did not screw up a loan my homw loan was smooth and well prepared i was told eveything the one for my partner countrywide lawyers and they handled so in plain english i was screwed by them

We have been trying to work with these people since January and left hand doesn't know what right hand is doing.

Some people say we don't qualify then we are told we are still in review - they misapplied a payment and everything snow-balled from there.

There is no one person you can talk to about your account. You can't go into any office and talk face to face with someone.

No one cares. Stay away.

After becoming yet another victim of unemployment due to a struggling economy spurred largely by mortgage company greed and bureaucracy, I too have had the pleasure of being given the run-around by Countrywide. All the same excuses you read in the 1,000's of posts on countless pages.

The Feds gave our tax money to these leeches to help modify our loans, and they are not; so let's file our complaints with the agency that has the authority and responsibility to do something about it.

We are still not getting any satifaction from our dealings with CountryWide (which is now Bank of America). They now say they will not modify loans under the President's Home Affordable Program for anyone who has lost their job. The people the program was designed to help. We all need to complain. Consumer affairs. com is a great website for all of us to learn that we are not alone. We all need to complain to The Comptroller of the Currency as well. They are the agency in Washington that regulates CountryWide. They have a great website. Post a complaint there as well and if enough people do, they will have to act.

We were having financial problems and were behind on our property tax. Countywide paid our property tax without even consulting with us. Then, sent a letter to collect $10,000. upfront on our loan. We called and explainned we could not do that. Okay---pay us $100. extra for now until we can work this out. For 7 months we did this. Then in Jan. we received a letter from them that a foreclosure was set for May 5th. Again we called to see if we could refinance our loan. We had a credit card mark against us so they would not even talk to us about refinance. We then hired a mediator for our loan and things were going okay when my husband was layed off. So, everything stopped.

We put the house up for sale trying to at least get some of our money back. Well, no luck so far. Then, I found out that I could apply for a reverse mortgage. But, we have only had the house 2 1/2 yrs. so we came up short about $20,000. My bank and Fannie Mae said to ask them to negotiate on the $20,000. Fannie Mae said the Countrywide was able to do that and should. Well, again, I call them. Nope! They could not do a reverse mort. for us. We were short on the amount. And, they told me they would rather take a chance on the auction and losing money than to negotiate with us so we could do the reverse mortgage. I would not send anyone to them. What about the money they were given by the government that is for helping people like us.

In foreclosure and unemployed. Does anyone hear us or care about us. I bet their Ceo and board members got their bonuses. All they have to do is knock off $20,000. and do the reverse mortgage. No luck. I was told by Fannie Mae to report them to the FTC. The Federal Trade Commission. So, I will. There seems to be no one in that Company that knows anything. It is rediculous the run around I have been given.

I am writing to inform you of what I believe to be mortgage fraud being committed by Countrywide home loans. I will try to be as brief as possible.

We are one of the many families that have been financially devastated by the recent economic downturn in our country. Nearly two years ago I lost my job and spent nine months collecting unemployment and looking for work. Although it was a constant struggle we managed to always pay our mortgage payment on time to Countrywide. My wife and I are now both employed full time but have still suffered a sizable loss in yearly income.

Last summer I asked Countrywide to freeze my adjustable rate mortgage to keep the payment from escalating.

They sent me paperwork confirming the rate had been frozen and the payment would not increase as of June 08. I made my July payment as usual without giving it a second thought. Later on that month I noticed on Countrywide's website it was stating my July payment had never been received and was being considered late. When I contacted them they responed by stating the interest rate freeze was not suppose to go into effect until August and since I had not made a full payment I was now late.

When I brought up the letter to them they said it would be corrected and I would be given credit for the full payment. This was never done. At the same time they raised my escrow payment by $400 per month and started charging me TARP Interest fees. No one I spoke at countrywide could explain to me what TARP Interest fees are and likewise no one could explain why they had set up an escrow account for me or why they were rasing the payment by $400 per month. I continued fighting with them until in December I received a packet from Countrywide via fed ex.

In this package where new loan documents which showed my payment would be reduced to around $1000 per month. The letter from them stated that this was part of a settlement with various state's attorney general's office's. I had the paperwork notarized and included all documentation they requested. I then returned the documents in the Fed Ex return envelope provided by countrywide.

In January of 09 I began making the new reduced payment agreed by countrywide. Then later in the month I again got on their website and noticed that they were stating my payment for the month of January had not been received. Again, I called them. They stated that my paperwork had never been received and my loan was most likely going into foreclosure!! I argued with them and finally they stated they could re-start the modification process at that point. They took all of my information and told me I should receive a phone call or letter by February 16th letting me know my status.

I never heard from them and called them on the 16th of February. Their representative stated that they were being flooded with requests for modifications and it may take longer then expected to hear something. They advised me that Countrywide would contact me if they needed further information from me. They also advised me to check back with them on a weekly basis.

I phoned them every week and continued getting the same story about how they were very busy and everything was running way behind. Until around the second week in March when I called them again to check my status and was told that my modification had been cancelled because they never received required documents from me.

At this I was astounded. I asked them what documents they were talking about and they
responded by saying they needed pay stubbs, bank statements and a hardship letter. I asked why they had never requested that I send these documents and they simply told me that some one should have.

This representative told me I could now be foreclosed on at any time. This of course while Im continuing to make monthly payments. I asked to speak with a supervisor and only got someone's voice mail at which I left a message.

I then asked if we could again re-start the modification process to which they said yes. After getting all the information needed I took all required documents to the UPS store and had them fax them to countrywide. I received a confirmation from UPS store showing the fax was recieved. The same day I phoned Countrywide to confirm the documents had be recieved. I was told that it would take a few days for them to show up in the system but I had noting to worry about.

One week later the supervisor I left a message for finally returned my call. I told her what had happened to me and she assured me that my modification had never been cancelled and I was in no danger of foreclosure. She also stated my modification would be done within a week or two and everything would be fine. That was around the first of April.

A few days later I again made my weekly call to Countrywide to check my modification status. I was told once again that documents had never been received and my modification was in danger of being closed. I told them the exact time and date they were faxed and informed them that I had a confirmation sheet proving that. They stated again that they had received nothing. I sent required documents three times in the same day and finally their website is showing the documents have been received..

It has been two weeks now and still no updates. My mortgage has been in limbo since December. I have done research on the web and found this is no isolated case. There have been thousands of complaints against Countrywide for teasing customers with modifications and then cancelling them and foreclosing. I believe Countrywide is taking our tax payer dollars to help home owners and then doing the exact opposite.

After more than 1000 calls to Country Wide had been imposible talk with a live person. We need a modification on our loan payments. My husband is retired and I still working but my husband lost his part-time job.

President Obama said they are going to help everybody to stay in their homes.

We are current with the payments but pretty soon we are going to start missing payments. Please help! Loosing the house.

Since the first of the year I am have problems with countrywide/Bank of America posting my mortgage payments on time. I send in my payments weeks in advance and they are not posted against my account. They say they are lost in the mail but when I make an online payment both the online payment and mailed in payment are posted against the account. It appears when Bank of America took over countrywide their account department or mail handling department suffered greatly. I have been recently charged late fees for a mortgage payment that again was mailed weeks in advance.

In my opinion if you have a mortgage originally with Countrywide Bank that is now with Bank of America, an online payment is only one safe way to make a payment and have it posted in a timely manner. Personally I would not recommend getting a mortgage with Countrywide through Bank of America.

I am a single woman age 62 and financed my house originally with Decision One Mortgage Company LLC on 10-02-2006. I was making a payment of $800.00. AN adjustable rate mortgage. With a baloon in 2 years. With a interest rate of 9.17. First Decision said if I made my payments on time and did not get any other credit in 2 years I could refinance and get my mortgage interest cut lower. The mortgage company sold it to Country Wide and now my payment is $1053.00. with an interest rate of 11.25.

I have tried to refinance with Country wide and have been held in limbo for months.
They kept saying, the underwriters say I qualify, and six months later say they can't give me a mortgage.

I am just a state worker bringing home $651.32 every two weeks. I have used all my resourses and now I find I can not go on like this. It has gotten to the point there is not enough left over for food.

Unless there is something you can tell me to do, I will have to give up my home and start over.

I have always had my own home and I have one son who is forty and I would never ask him for help. I have taught him to take care of himself with proper schooling and hard work. Can you give me any options?

I have attempted to contact this company on more than one occasion to get a credit card charge reversed. I have spoken to a Jeffery T., Sonya (Unknown last name); Jessica (Unknown last name), Shirley (Unknown last name), Bradley (Unknown last name); Natasha (Unknown last name). I have several phones numbers I have been asked to call, for Natasha, a "branch" office, the re-finance department, Jeffery's number, and last (but not least) K. Hickman (which you cannot get past the computer phone answering machine.

This company has more layers of bureacracy than the federal government. The only thing I'm trying to do is reverse a charge on my credit card. I should have read the over 250 pages of consumer complaints against this company before even considering a refinance. Now, I'm on the hook for $450 that I cannot seem to get reversed.

Countrywide did notify us of a Freddie Mac loan modification in February. We signed the papers and fedexed back right away. Our our first scheduled new payment was due April 1, 2009. Sent the payment in on time and low and behold they returned the payment to the bank 17 days later! Just found out tonight and I'm ticked. I called right after the first when I received a new statement letter showing the old terms and the rep told me it could take 3 months to get the system updated. She wasn't even aware our loan modification had been approved let alone that they were sending back our payment. Hells Bells are ringing too darn loud to suit me.

I applied for home loan modification due to finacial hardship in Sept. 2008. I was told NOT TO MAKE any payments during the modification process because it would cancel out the modification. So I used the money to pay down other debt..then I got foreclosure notices. I immediatly called countrywide to tell them I was in the modification work ouit process. I was told to ignore the foreclosure notice. then the modification was not approved.

I reapplied immediatly after making a payment. This time I made a payment during the process and the payment was put as a credit on my account because I was in the modification process. So this to me demonstrated that it was correct that I did not have to make the payment becuase it was not being applied anyways. Meanwhile even the month I made the payment is reported as late to the credit bureau, my credit score has dropped over 100 points.

Now I was approved for the modifcation. i sent my new payment on time...Countrywide is still saying I am in default and that the modification was not approved but when I call the hope team. they say everything was approvded but it can take 60-90 days for Countrywide to update y account. I have no idea what is going on, I just continue makeing my new payment amount and pray that this fiasco will end soon.

My credit score has been ruined when I was told not to pay by countrywide representative.

Called Countrywide because of an error they had made in applying an escrow payment to my account. We resolved that mistake and I asked Ms. Lydia about a separate matter of an additional $2 charge being debited from my bank acct each month. She stated it was a Countrywide charge and they had sent me a letter telling me they would be charging this fee. I stated I received no such letter and knew I had signed nothing regarding such. She stated it did not require a signature but I was sent the letter so there was nothing I could do about the fee.

I asked to speak to a supervisor to get the matter resolved. Ms. Lydia thought she had put me on hold (but she had not) and she proceeded to speak to someone else in the office about helping to get me off the phone, how I was ruining her times, she had been in the green all day and she had to get off this call, etc. She then came back to the call with an address so I could write and see about getting the fees removed.

I have been charged an extra fee of $2.00 per month for over a year now. The amount is not great but the practice they are using of overcharging and how they handle such calls is unacceptable.

Payments are being made every month on time and the payment processing center posts the paymnents, reverses the payments, nad then reposts.

late charges being assessed and reversed

Multiple state attorney generals have filed suits against Countrywide and it appears one proactive way is to contact your state attorney general. Wow! I guess at least there is a little comfort for us in knowing that we are not alone in dealing with Countrywide Loans. I have been going back and forth with them for many months, countless letters, faxes, unreturned phone calls, etc. A couple weeks ago I went through the makinghomeaffordable site and received immediate assistance from a live person with that site, but there has not been any follow-up from Countrywide despite repeated calls, letters, and faxes (14 days is not up yet, however). It is important to, diplomatically, keep after them.

Most people we end up dealing with don't call the shots, so attacking them serves no purpose, but getting them to listen does. I have sent BofA's executive office letters and did get some action for a while. I sent it directly to K. Lewis, but he's gone I believe. Those of us writing in this forum today may not see any results, but if we continue to make them hear us maybe others will eventually benefit. Sometimes that even comes full circle.

In regards to affordable refinance. I have contacted Country Wide in Beg March regarding Refi under the Obama Plan. I was advised that it wasn't in force or in law. I contacted Freddie Mac who re-directed me to Country. This time I was advise that they were waiting for guidelines, and they will call me in 2 weeks. 2 weeks past, I called again. I was given a so-call confirmation number and told that I would be contacted in 2-3 weeks.

April--Still not contact, I called again was told that to call back in 2 weeks they're system isn't set up for such loans. Ok..we get the picture right. I called back numerous of time and get the same run around. Mean while the rates are going up.....on 4/15/09, I was told by a loan offer that countrywide is not working on refinance with loans with PMI. At this point, I am tired and frustrated, and any assistance at this point will be greatly appreciated.

I have been sick and out of work for 3 months; although the mortgage was paid on time....we have to borrow and figure who can pay this month. My hone lost value and currently upside down with my loan, but I have never been late or missed a payment. My spouse is out of work and 2 growing boys. Refinancing to a lower interest rate for a more affordable payment.

I signed up for a loan modicification loan in January of 2009 after my house was placed in foreclosure for over a year. My first payment after the loan modification was signed was due March 1st 2009. I received a shock when countrywide added almost $700 dollars in escrow for homeowners insurance going back the last three years ago. I bought the house in 2005 and filed for chapter 13 to avoid foreclosure in 2007.

I could not keep up with the chapter 13 payments so early 2008 I stopped the payments and then again the house was placed in foreclosure till the banks and wall street fiasco in 2008. I am shocked at the way Countrywide is claiming the money besides the signed agreement of only $1050 per month. Can anyone help? They are cheats

I am a divorced single mom with a son. I cannot afford payments of $1700 a month for a two bedroom house!I have already tried to save the house and gave up till countrywide in the guise of trying to help its customers offered the home retention plan. Its deceptive. their practice and now what am I supposed to do?

Its awful as it is holding onto a job in this economy. I have a good career but more than half of my salary is the amount COuntrywide is asking for now. $800 in childcare, what am I supposed to live on with my son. 300 to 400 dollars? Who will pay utilities and money for groceries?

I, too, am a victim of Countrywide Home Loans. I have been trying to get a modification since last year and have received no assistance. The only assistance Countrywide has offered is to increase my payments, have me borrow more money from a private investor, or the latest to sign a temporary forbearance, of which there are no guarantees.

I have contacted, Senators, Congressman, Fannie Mae, HUD counselors, seeking assistance to deal with Countrywide Home Loans. I've been paying taxes my whole life and Countrywide took my taxpayers money for their bailout but are unwilling to work with our government and the President in Making Homes Affordable Loan Modifications for homeowners. I have been directed to contact the Federal Trade Commission and lodge a complaint, I suggest anyone who has had such dealings with Countrywide to do likewise. There is power in numbers.

I am stressed out on a daily basis and physically exhausted. My blood pressure is continually high.

The amount of complaints against Countrywide on this website alone is staggering. I am in the same situation as most of the people here. Countrywide is dispicable and should not be permitted to continue issuing mortgage loans. I feel for those that have been taken advantage of and are experiencing daily stress because of it. I would consider, simply not paying these thieves anymore. A terrible, terrible company. Good luck to you all.

We need assistance with dealing with Countrywide Home Loans regarding a loan modification. Due to the current economic climate, my company has laid off 10% of its employees and although I was fortunate enough to still have a job I have suffered a significant reduction in my pay. This is due to two things: one, the company changed the pay plans dramatically, and two, the economy in general has made selling more difficult, so commissions have mostly dried up. I will be making $35,000 to $40,000 less this year than last, thus making it impossible to make my mortgage payments. So far, we have managed to continue making payments, by draining our 401Ks, and our Roth IRAs. Now, we are up against a wall and fear that we will start to miss payments in the very near future.

Since the government has come up with new programs to help struggling homeowners through the Homeowner Affordability and Stability Plan, and other options, I decided to be proactive and contacted Countrywide to see if I could get involved in one of these programs to make our situation better, and to stay in our home. I wanted to make them aware of my situation, and also to tell them that my May payment will most likely be my last.

Prior to contacting Countrywide, I went on the HUD and makinghomeaffordable websites to gather as much information as possible, so I'd be prepared for my conversations with my lender. Everything that I read stated that we need to try to stay current which we have; and cut everything that you can cut; which we have. Based on what we have read on these websites regarding qualification requirements, it seems clear that we will qualify for a loan modification program of some sort.

March 8th; my wife called Countrywide and was told to call back in a couple of weeks as they will have some new programs in place to help struggling home owners. March 18th; I called Countrywide and spoke with G. Vlahakis who was very helpful at the time. I explained to him that a traditional loan would not get us to where we needed to be, that we would need to do some sort of non-traditional modification. G. then said he felt confident that he could help us with this, and said that Countrywide is setting up phone appointments to work with their customers on loan modifications and he gave me an appointment for April 6th.

April 6th; I called back G. and did not get him, I called pretty much all day and finally at the end of the day he took my call. He then tried selling me on a traditional loan that would cost me even more per month and then after I made it clear of what we needed, he said he could not help me and I was then transferred to another department. That other department said that they were not yet prepared to help us either. I then decided to take sometime, gather all of my information, pay stubs, bank statements, budget etc, and then I would call back.

On April 9th, my wife calls back after seeing on the news that the banks are finally trying to work with homeowners. She spoke with Sheila who said that she could not help her either. My wife was then transferred to Noorisy in the Home Retention department who took information from my wife and said she could not help her either. She thought Dolly H. in the refinance department might be able to help, so she then spoke with Dolly who said we did not qualify for the HARP. Dolly then quoted a refinance plan with a monthly payment of $800 more than we are currently paying.

All this time, we've made it very clear that we are in need of lowering our monthly payment! On April 16th, I gathered all the documentation recommended by the makinghomeaffordable website, and called Countrywide's loan modification department, who then referred me to their home retention department, who said we can only help our customers who have missed at least two months payments. If we do not get help, we will begin to miss monthly payments soon. How can this be possible? Everything we have read says to try to stay current, but our lenders are telling us that since we ARE current they cannot help with a modification.

Where do we go from here? We are trying to be responsible homeowners, we are trying to be proactive, we need help. Countrywide is OBVIOUSLY giving their customers the run-around. They have been given taxpayer money to use to help modify home loans, and they're not doing it. They must be held accountable! I'm sure President Obama didn't make all that taxpayer bailout money available to Countrywide with this in mind. Can you please contact us and help?

If countrywide does not take a look at our information and try to help us modify our loan we will lose our home.

I have a mortgage loan with countrywide since 2005 and among other things that are horrible my main concern is that they still do charge almost $200.00 PMI EACH MONTH after now almost 4 years and did not even increase it a bit on all my many many written requests, one even from a lawfirm for cancellation of PMI. I was never late with a payment. i HAVE AN EXCELENT PAYMENT HISTORY, i AM NOT A CREDIT RISK, NEVER WAS AND Countrywide even lured me into transferring the rate down from 254,000 to 208,900 by promising that they would then cancel the PMI but they just took the money and until today did not cancel

This outrageously high pmi rate. The rate is shown under escrow but I do pay insurance and taxes outside the mortgage, so the amount shown in escrow is the pmi rater (195.00). Can you help me? I always hear that banks get bailed out and I wonder whether banks cant at least give the relieve of cancelling an unjustified pmi rate for a paying customer who did actually not walk out on the property but try to survive and get just normal conditions for my mortgage like everyone else.

lACK OF SLEEP. iRREGULAR HEARTBEAT MEANWHILE. FEELING HELPLESS, FINANCIALLY STRESSED. hIGHEST LEVEL OF STRESS AT ALL TIMES

I applied for a refinance loan in Jan 09. I paid $350 to lock the rate. At that time, I was told that based on sales in my area, my townhome was worth 85k and that refinancing would save me about $140/mo. Months went by and finally an appraiser was sent out. The appraiser completely low-balls the appraisal, saying my townhome is only worth 60k. I demanded to see the appraisal and it turns out he underestimated the square footage by 200 sq-ft and used 2-bedroom units as comparable sales to my 3-bedroom unit!

Countrywide has yet to resolve this and has indicated that attempting to challenge the appraisal would be seen as searching for value by the underwriters? Well, that's exactly what I'm searching for, the extra 25k these people said my home was worth when they took my 350 bucks! Now they have the $350 and I am still paying the higher mortgage rate! If it sounds like a scam then it probably is.

I am out 350, plus a lot of time gathering documentation.

We purchased our first home June 2007. After a couple of payments we requested information on any kind of help or refinance options to reduce our PMI of over $355 a month. We were told by 2 different representatives that when a loan is past due, there is assistance available. When our payment was late, we were offered a loan modification with a lower interest rate and longer term which we had signed, notarized and returned within 24 hours of receiving the documents. The customer service dept would regularly call to tell us of a past due balance. After telling them of the modification documents, they would say that we were still in processing and that their system had not been updated. We were also told NOT TO MAKE A PAYMENT UNTIL THE SYSTEM WAS UPDATED, THE PROCESS CAN TAKE 30-90 DAYS. The exact same response that we would receive when we called to make payments in accordance with our modification agreement.

When I called the Home Retention Team after 30 days, I was told that the notary on the documents was illegible. I made a copy from my file and had the documents notarized and overnighted back to Countrywide with 24 hours. Again, the calls between customer service and the Home Retention Team were the same ...you are still in processing, the system has not been updated, do not make a payment for the next three months. The phone calls ceased and we never received a message from Countrywide for about 30 days, although we had called them to make a payment but again were told not to. In the middle of March, we receive a foreclosure notice from attorneys for Countrywide. I immediately called Countrywide and was told ...it was our policy, up until the last couple of days, to tell people not to make their payments.

After hours and numerous transfers, it was found out that the approval papers from the Home Retention Team had never reached the customer service for updating. we was told that it would be expeditiated, and to call back in 5-7 business days. A week later we were given the same reponse, but this time given the name and direct line of a supervisor that would be handling the situation directly. The woman never answered her line or returned any of our calls. During this time we were also told ...not to worry about the foreclosure notice. Another week later and the system was never updated according to customer service.

On Friday April 10, 2009 we were told that we were denied the modification, our home was in foreclosure, and that our reinstatement fee would be over $30,000.00 including late penalties, interest, negative escrow, and attorney's fees for the foreclosure that we were told not to worry about.

The credit is horrid, as the entire time they were reporting to the bureaus. We do not have the entire amount that they are asking, but we do have the payments according to the modification that we were unable to ever make.

We are having home in AZ and our mortgage lender is Countrywide Financial. My 5 yr ARM term is going to complete within 5 months and we are trying to reach them since Jan'09 to do Home Loan modification or refi but nobody is responding from the countrywide. They are just sending letter and email that you are approved for lower rates and all. But when we are trying to reach them then nobody is responding and we are just waiting on the call so someone can pick up. But we are still waiting. And they are just playing the game.

Now the new plan is good for the people like us who are in the need for refinance or to make modifications to the current loan based upon the new plan i.e., Making Home Affordable Refinance or Modifications. Countrywide do not care about this at all. Somebody should take the action against them. Hoping this message will open the eyes of the people and who is running the financial business and will take the actions against them which they do not follow the regulations. Looking at the list of complaints this has to be visible to the public and govt. too.

In 2004 my wife and I bought a home in Villa Rica, Ga. before selling the home that we now live in that is mortgaged by Countrywide with a first and second mortgage. We rented the home because it did not sell and the renters completely ruined the house inside. I was retired at the time and was not able to do the work needed to repair it.

I could not afford to pay $1400.00+ per month for the new home and $532.00+ for the home we needed to sell, so I contacted Countrywide and they told me that I could take out a second mortgage for the repairs and bills that I had encountered so that I could sell the house. Due to everything being behind and I was now disabled, My wife and I had to file a chapter 7 and let our new home be foreclosed on. We are now living in our old house with two mortgages through Countrywide that totals almost $900.00 per month. The problem we are having is that the second mortgage ($59,000.00) will never be paid off. We are only paying the interest.

This is not what I was told by Countrywide and was decieved by a person that closed the loan. I have struggled to make the payments since then. My wife was diagnosed with cancer and has not worked since before Christmas and our bank account is drying up. I contacted Countrywide and asked if I could possibly refinance these two loans together and pay one payment. They told me that their was no program to fit my needs.

Before dealing with Countrywide my credit score was 756. Their flucuating loan of interest only has caused me to struggle for more than two years to pay it and now they say here is no program for me. I have made all payments on time and hoped to somehow pay off the second mortgage.

Countrywide has been charging me drive by inspections almost every month...to the tune of $79 so far. They say that there is nothing I can do about it, if it is ordered I will pay the $14.95, that it will be tacked onto my payoff amount. Dec 08 I made my payment online, I have no idea why it did not go thru. She said that they have been charging me for the inspection even though my account is caught up, and I even paid $100 in principal last month. It's like if you are late, they charge you a fee, and then a double fee for their home inspection. It's double jeopary and it's ridiculous

$79 so far in fees and counting. First they said the fee was $39. Then they said $14.95. It is not stated anywhere on my bill, except fees

I was laid off from oct to present and was told by countrywide that I had to get 3 months behind beore I could get any help. And once I did and they were unable to do anytin for me.

I had letters posted on my door, before it was due to be sold which I feel is trspassing, also I was getting atleast 8 phone calls a day which was very harrasing and bothersome. I was told I could pay half of the balance and theake extra on mypayment to ctch it up. On the day I was making the half of the balance was told I had a morgage that couldnt be worked with and had to be paid in full, now mind you I had spoke to atleast 50 differant people and was never told this till the day i was making my payment.

I also have a second loan with them 8020 loan. They said they wold not put that loan in foreclosure if I caught first loan up, on the day Iwas making payment that changed and was told by yet anothe person that I had to make atleas half and that would keep it fom going into foreclosure. 3 days ater the payment hit they sent me out a forecosure notice.

bank turned downn a refinance of their existing loan for unable to verify employme, unable to verify income, unable to verify residence.

the loan office mark s assured me they had every thing they needed, along with the office of the pres of countrywide

this is the only loan i have anywhere
they have w2 doc from the irs, and the info is no different that that supplied on the prev loan application and the loan office mark short assures me that they have the information they need, he

knows where i work and the address where i live as he handled th eclosing and income information provided meets the standards they require and he can not tell me why thi swas not approved for the the reasons provided. he is now telling meto complete another application for the same loan


I applied for a refi loan. I paid $350 to lock the rate. Months have gone by. My e-mails and phone calls are generally ignored. Sometimes I get a form letter that says we are approximately half way thru the process.

Lost time and money. I'm out the rate lock money ($350) and may end up with a higher rate on my mtg.

My wife had a major surgery (brain cyst removal) and as a result, her credit rating was not as good as mine on account of late payments made to credit cards. Two and a half years ago I took a job in a new city and we had to move. I applied for a loan with Countrywide which was encouraged by my agency (USDA/NRCS) for the new home. I had to use a VA loan because we learned that the house we were selling had some mold which had to be repaired before the sale of the old home could be completed to a relocation company.

We could not draw our equity out from the home for some time. By using a VA loan we could purchase another home with no down. On preparing the new loan Countrywide initially ask for loan information. I gave them my personal information to complete the sale as requested. I did not owe anyone money so I thought my application would go through. The broker also told me that the information I was giving them was appropriate. Countrywide told me that my loan would not be completed as filed. Instead, they requested that my wife's credit information be supplied. Although I questioned the use of my wife's information stating that she was recovering from illness Countrywide insisted that the information was necessary.

With the additional information supplied I was told by a Countrywide rep that my credit rating was only 500 and I would have to pay 6.75% interest rate. The loan was completed at that rate. A few months ago, on the settlement of a class action suit against Progressive Insurance I was provided with my credit score. My credit score was 690.

I had not taken out any loans or paid any loans off between the time of the home loan and the receipt of the credit score. I believe Countrywide deliberately substituted my higher score with my wife's lower score in order to charge the higher interest rate. As a government employee that has to relocate in order to complete work I believe that I was cornered into a bad loan. Of course, I appreciate all attention you can give to my complaint.

I have been paying approximately $150 a month more than I should have on my house loan (about $4400 to date). It will cost about $3400 to cover VA funding fees to refinance. The estimate was prepared by a competing loan company.

In jan i received a postcard from countrywide telling me that they could lower my interest rate. I called and of course associated with that is an automatic 3500 closing cost. I said why would i want to spend that amount of money? I was told my option was to modify if i did not want to cash out or refinance. So, I did, put the application, submitted all of the request information and was told my application was complete and to call back in mid february and they would let me know what the status of my modification was.

I called in february and of course was told that it was in process but that we were pre approved. hmmmmmmm... WELL...in march, I called again and they said the same thing. April I call again and was then told by the operator ( i have names and dates written down) that they never should have taken my application to begin with because we had a fixed rate that we would NEVER have qualified and didnt understand WHY they took my application to begin with. This was the beginning of HELL for us...there is so much more including misrepresentations, adding monies to our account without notice ( and i am not talking about late fees), promising one thing and NOT delivering and instead trying to scam something entirely different.

We have experienced EXTREME stress , we have been threatened with foreclosure on an amt. Asking to pay one thing and different amount on my statement. We have been assessed fees unauthorized, not in loan documents. I want to ask that if anyone wants to join me in filing suit against countrywide, if no one wants to assist us I will do it prose.


Last year both my wife and I lost our jobs. She has since found a new one but at a lower wage. I continue to look and collect unemployment (thank god for that). We have been tapping into our limited savings to make all our payments to all our creditors. That is now gone. We have strived very hard over the years to achieve and maintain a very high credit rating. We are proud of that. We are on the verge of losing everything we have worked so hard for.

The value of our house has fallen so much that we are now upside down in our loan. We are committed to doing whatever it takes to keep our house. When the government Home Affordable Modification program was announced we saw a glimmer of hope for retaining our home. On March 4th we called our loan servicer, CountryWide, and they took our information and said that someone would be in touch with us within two weeks. We saw CEO,Kenneth Lewis of Bank of America(which owns CountryWide)saying that they were going to support and participate in the Home Affordable Modification program. We felt some relief. As with most of the other complainants on this site, CountryWide never called us. We had to call them after the two weeks. The first thing they told us was that they had no record of us having called two weeks earlier and wanted us to wait another two weeks. We decided to be a bit more proactive. Now after several weeks of talking to dozens of people at CountryWide, including Robert Vernon an assistant to Sr. Executive V.P. Lou Spinozzi, we are sure that CountryWide has no intention of participating in the government program.

The most common excuse we heard from CountryWide personnel was that the Department of The Treasury hadn't issued guidelines for companies participating in the program. Last week I called the Treasury Department to complain about their procrastinating with the guidelines. I talked to a Secretary to Secretary Tim Geitner who got quite miffed that CountryWide had said that they didn't have the guidelines and informed me that that wasn't true. CountryWide does have the necessary guidelines. The Secretary then suggested that this stance constituted fraud on the part of CountryWide and encouraged me to go to the website of the GAO (Government Accountability Office) and file a fraud complaint with them. Everyone of us writing on ConsumerAffairs.com needs to do this.

I am not an attorney but, almost all the complaints that I read here seem to contain some element of fraud. Bank of America/CountryWide has accepted huge amount of taxpayer stimulus funds and we as taxpayers have a lot of say over how they operate. Call the Treasury Department ( 202-622-2000 ) and leave a complaint. If there are enough of us the Treasury Department will have to get involved.

Needless to say this has caused a tremendous amount of stress in our lives. CountyWide has gone out of their way to create a very hostile enviroment in which to address customers situations.


I always send my home equity payment for this loan with another loan payment I have to Countrywide. For this one loan, Countrywide posts the one payment for the other loan on time, and holds the payment for my second home loan until after the late charge assessment date. This has gone on for several months (at least 6 times the past 8 months). I have called and they claim they cannot find the loan payment until after the loan late date. Both payments and coupons are in the same envevlope and they seem to lose it for this one loan.

The last time this happened (February 2009) I emailed them yet again, and they found the payment after the late date. I told them I was not paying any late charges since they keep doing this to me. They said no late charges would be assessed and back posted it. I just got my April statement and they indeed assessed late charges but made it look like amount past due (sneaky - not thinking I would look back on my transaction history). They keep sneaking the charge in for a late charge but not calling it that on any hard copy statement.

If I were to pay my loan based on the amount due, I would have never noticed this. I am wondering how many other people they do this to to collect a few extra bucks. In this economy and their homes being under water, I don't think they should try this unscrupulous practice. I would like someone to look into this for me as soon as possible and also would like to file a formal complaint as this has gone on long enough. Please email me back any forms I can fill out to file a formal complaint. I have all the paperwork/email showing they said no late charges were assessed on my account, yet they did assess late charges. I'm tired of them not posting the payments on time when they come in the same envelope. Can someone look into all of this as I really wonder how many other people they do this to and are not realizing they do this to them.

Late charges assessed after they said no late charges would be assessed after losing the payment in their incompetent department (two payments mailed together - always losing one). Monetary loss due to their unscrupulous practice.

Loan modification interest of over $12,000+ has been applied to my account. Asked why, I was told that the interest accrued from the date of my loan mod. application to this current month. What about my monthly payments? I was told that the loan modification process requires those pmts frozen, but they will be reapplied after I had signed the documents. Will the $12,000+ in interst be removed? No, but your payments will be reduced by $900.00. This well trained individual would not disclose what the exact figures were that resulted in this large amount of interest over 7 months. However, he did state that I had an option to keep my $2500 mortgage and my current ARM or accept their offer. Countrywide is conducting a legal loan sharking operation.

I currently have a mortgage through Countrywide that I took out when I bought my home in 2004. I called up Countrywide back in January to discuss refinancing and was able to lock in great APR on a new loan. The Personal Loan Consultant that I worked with initially was great - very responsive to calls and emails. A $299 application fee was charged to my credit card to lock my rate and I was told I would be contacted soon by a Loan Processing Specialist to complete the refinancing. An appraiser was sent to my home about a week later but I never heard anything from the loan processor.

After about 2 weeks I left a voice mail and sent an email to my loan processor but never heard anything back. After about 3 weeks I tried contacting him again as well as my Personal Loan Consultant that I had worked with initially. About a week later I received an email from Restructuring Consultant at Countrywide letting me know that my Personal Loan Consultant had been laid off so my primary contact now was my loan processor who I had yet to ever hear from. I let the Restructuring Consultant know that I hadnt been able to reach my loan processor and was told that I should just wait because they are very busy.

I continued to try contacting the loan processor once a week and was finally able to reach him about 5 weeks after I locked my rate. He told me that he would work on my file and get back to me the next day. Its now been about 2 months since I locked and I still havent heard from anyone. I contacted the Restructuring Consultant again and was told again to just wait because they are very busy. Ive also tried numerous times to call someone else in the refinancing department but I either get stuck in an endless loop in their phone tree or get hung up on.

At this point Ive just decided to cut my losses and refinance elsewhere. Ive wasted way too much time working with them. I have other accounts with Countrywide (savings and a CD) that Ill be closing since I no longer want to do any business with them. $299 application fee

We had a fire in our home on February third. Our insurer made the check for repairs out jointly to my husband and I, and our mortgage holder, Countrywide. They received the check on March 12, and it was supposed to take 7-10 days to get the first dispersment. We have been calling them daily since March 24 when one of their supervisors promised to have the check overnighted to us on March 26.

Since that time they have given us two Fedex tracking numbers that have never been picked up. Each day they tell us we will get the check by 3:00 pm even though the system clearly shows the package has never been picked up. They will not check to see why it hasn't gone out, they will not just mail it, they will not wire us they money. Our adjuster says 85% of his claimants have this problem, and the worst mortgage company is Countrywide.

We will have to pay almost a thousand dollars more for our kitchen cabinets because we missed a promotion that ended April 3rd. In addition, we are living in a rental paid for by the insurance company, but we have to pay utilities at both houses.

We did not choose to have our home loan with Countrywide, they bought it. We did not understand at the time what a problem that would be. We should have had our suspicions about them we they offered to refinance us. We had three settlements because the paperwork was never right. This caused our payment to be late because of the settlement date. They reported us as late to the credit bureau. It took phone call after phone call to get them to send a letter to the credit bureaus. They then called and said that because settlement was later than it was suppose to be that we had to pay them $1700.00.

We finally got that straight, but we should have known then what to expect In October 2008 I lost my job after 27 plus years, when the business went out of business. I was fortunate to get a job immediately, but at less than 1/2 the pay. I immediately called CW and told them about my change in circumstance. They said they couldn't help me because I was current with my mortgage. I was told to call back around the 5th of Nov. before I made my next payment. I did as I was told. They told me that I needed to make my November payment for them to help me, then to call back a few days after I made the payment. Again, did as I was told, only to be told that they couldn't help me because I was not behind in my payment.

I have not missed a payment yet because unfortunately my father passed away, but he left me a little money. I have used that money to make my mortgage payments. My wife has since almost tripled her income to help me save our house. We are running out of money. We have again approached countrywide and we have been told that we are $2000 short of making our bills. YOU THINK!!!! That is why we are trying to get some help. It give us time to get some money together and for my new job to start producing more income. They WILL NOT HELP. They really just want our home. I asked one of the MANY representatives that I have talked to if what they wanted was for me to just pick up and move my family and leave them the house, and her response was, and I quote yea, that's about right. We were well qualified buyers who had a change of circumstance, not by any fault of our own, yet they won't even consider helping us.

We have made every one of our payments, not late once,on anything, since I lost my job. We have been responsible and upfront and they just don't care. They won't even give any advice. They just want our house. They give you the run around and keep telling you to call back, only to be told to call back again. We went thru Hope Now Program from the beginning. They recommended to Countrywide that they give us a three to four month forbearance. CW told us that they never received the recommendation. We asked Hope to fax it again, which they did. CW again told us they didn't have it and when I asked for an name and number for Hope to contact directly, they suddenly found it. Unfortunately for us it carried no weight with Countrywide and so they still won't help us. I can't believe that we are going to lose our home after doing all the RIGHT things. Countrywide should be investigated!

We have had to cash out my 401K, our life insurance policies and we have gone through all our savings. It has caused marital problems due to the stress and the fact that we are working so much to try to make end meet.

We asked CW Mortgage to put 08/08 payment on the back end of our loan so that we could get caught up. We were told no. We were told to make Aug. payment on September 1st and September payment on the 30th and then make October payment by the 15th. In no way did this help us. We got behind and decided to do a short sale. We have had two different offers on our house and CW refuses to work with any of them.

Our last offer was for $10,000 less than what we owed on the mortgage. It's almost as though CW wants people to foreclose on the properties. My agent says that CW is the hardest mortgage company to get to cooperate. I think that this is crazy. Why would they WANT to ruin someone's credit and why would they WANT a house to go into foreclosure. In these tough times, you would think that they would be willing to help homeowners out, but they are not. I will never again have a loan through CW.

Countrywide has prolonged the process of getting PMI deleted for me for six weeks now. I inquired on Feb 18 th 09- they sent me two letters. One on Feb 25th and one on Feb 27th. The one for the 25th, I received at the beginning of March. It said I needed to have a loan to value of 75 percent and I would have to pay $415 for an appraisal to get PMI dropped. I called them and they said whoops, you only require an 80 percent loan to value and a certificate of value costing $130. They sent me a letter dated on the 27th of Feb stating this much. The letter told me to send the $130 to a group called Valuation Services and that they would schedule the COV for me.

Well, it turns out that Valuation Services was not the proper organization to address my cashier's check to. Land Safe received my cashier's check on March 16th 2009 and sent it back to my bank. Land Safe did not call me and tell me anything-even though I had enclosed all of my contact numbers. They sent it to my bank, even though they had my address. My bank called me one afternoon and informed me that a financial instrument I had purchased was returned--THIS is how I found out that the process was not moving forward. I called Countrywide and asked them what was going on? Of course they did not even know who Valuation Services is. They verified that my letter said address the check to Valuation Services and did not know who they were.

Countrywide then gave me a number to Land Safe to make a credit card payment directly to Land Safe and get the process moving. It took me two days to get in contact with someone at Land Safe. It was the 26th of March 2009 and they accepted my payment and a guy came and took pictures of my condo on the 28th of March. The COV was submitted back to Countrywide on the 30th of March 2009. I called them on the 31st of March and they said that they had my COV submitted but had not looked at it. Countrywide told me to call back in one or two business days. I called them back today and Countrywide tried to tell me that they still had not yet reviewed my Certificate of Value. I said no way! They have delayed me and distracted me for too long on this!!

Then I spoke with a manager-after the first rep transfered me to some guy named Rodger's voicemail (I called back). The manager then informed me that this process takes between one or two months. I had not heard this before-infact all of the other agents had said that this was a really straight forward process. The manager I spoke with today claimed that "the investor" will then review my submission and make a determination.

So-basicly, I have been working to get this process done, only now to find out that it is not straight forward and after all this work, that I will NOW receive "consideration" from their INVESTOR! I have documented all of this and I am sending a draft of names and dates as well as interactions to my congressman. If anyone reads this and finds they are dealing with the same misdirection and deception, PLEASE SPEAK UP and DO NOT ALLOW this organization to continue doing "business" this way. My issue is still unresolved. IF Countrywide resolves it, I am still sending a letter to my congressman. I do not interact financially with many organizations. When I do engage in a financial relationship with an organization and this kind of scenario plays out-I will not let it stand and neither should you. Countrywide has not used any good faith in resolving the issues that they have initiated, in fact, they have behaved deceitfully in almost every interaction I have had with them. Do not allow this organization to push you around. Be professional with them at all times. Write your congressperson to let them know. Best of luck and keep your chin up.

I am outraged at the scandolous practices Countrywide has engaged in with me. Specifically, in November 2008 my statement indicated that I had incurred $88.24 in outstanding late charges and a $25.00 fee, with absolutely no explanation. The December statement brought additional late charges and fees, again with no explanation. I corresponded with them in December and January, and was completely ignored, and never given an explanation. I had made every payment on time, and my records indicated that all payments had cleared.

After repeated attempts to contact Countrywide (90% of which were unsuccessful and promptly ended by their phone answering machine), I finally spoke with two people over the next couple months about the late charges - and all they could say was I must have missed a payment. You'd think they'd know exactly what happened to base their charges on. Finally, in early March 2009, while going through all my paperwork to prepare my taxes, I realized that in October 2008 I had made my mortgage payment with a personal credit card VISA check that had apparently been returned unpaid (I had forgotten that I had closed the VISA account a couple months previously, but of course they still send great offers in the mail).

Why couldn't Countrywide have told me over all these months that a check had been returned unpaid? Every billing statement indicated that they had received the prior month's mortgage. And, for most creditors, when you miss a payment, you owe twice as much the following month, with late charges. Countrywide's billings only showed one month mortgage due plus compounding late charges and fees.

Over $250 out of pocket for unspecified and unexplained late charges that compounded for the last 5 months. Ruined my excellent credit rating, as Countrywide reported a missed payment to the credit bureau but never informed ME that I missed a payment.

Modified loan as of April 2009 (still over 60%) of my gross income--just recieved the statement in the mail yesterday with over $200.00 on top of the modified amount. Called customer service over 5 times with all different answers. I am just going to send the modified agreed amount to them next week. As for the Home Affordability Government program, I meet all 5 guidelines for a loan modification of a mortgage payment at 31% of my income (right now it is over 60%)!

The customer service people just keep telling me to look at gov website for updates. I keep asking them for someone to take my information and get this thing going--they are dragging their feet! I am just going to send them 31% of my gross income from now on, each month and see what happens. They have to get on board with this now!

Frustrated! I am going to take things into my own hands and from now on send them only 31% of my gross income. See what happens?

Applied for financial assistance with Countrywide Home Loans back in February 2009, received Documents by Fed X that were to be signed and sent back which included approval for the Financial Workout, New monthly payment begining on April 1st 2009, included in the letter was how the $2,000.00 of which I was behind in payments would be tacked onto the end of the loan. When I phoned to make my April's payment on March 30th 2009.

Phoned back on the 31st of March was told that the Workout was canceled by a customer rep by the name of Julie and the the April's payment went to towards my February payment that was behind. I was told by my original payment of $818.00 was reduced to 732.00 making my new Workout payment of $833.34 to much for me to pay per month because it made it $100.00 more when it was reduced to $732.00 due to the change in my Homeowners insurance.

My concern is I thought that signed documents that were sent to countrywide and received by them should be legally honored, the letter that was ent to me stated what they approved and first payment amount should be Binding, as I stated to Julie I will Still be behind being charged excessive fees and the threat of foreclosure because as I stated to Julie I am unable to pay the $2,000.00 that I am behind, I stated to her the was the reason for the Workout Plan.

I can't beleive I am going through the same things with Countrywide. They are the worst bank out their. They are their own worst enemy. Countrywide is nothing but a hand in the air grabbing as much money as they can from the government while never approving any bodies short sales. They do not care. The devils bank is what they should be known for. They don't want money from true buyers, only the governments money (Taxpayers money to pay their uneducated employees who know ABSOLUTELY NOTHING but how to wait for the 5:00 whistle to get their paychecks every week). These are the bastards that put us all where we are now.

When I try to give them money they will not take it on my short sales either. All the other banks seem to work it out. This bank never has approved one of my short sales EVER, and I have over 100 active short sales. Over 20 are with Countrywide and to date 0 have been approved. 90% of my other short sales are approved by every other bank. Why are these people still in existance. Does not the government truly understand what the real deal is with this shameless company. do they not know what they really are all about?? BTW, I am a short sale realtor specialist in case you did not figure it out. They should close this bank or the government should kick all those no good for nothing negotiators out and place their own people in this bank (Home retention department) to start collecting short sale fund proceeds instead of just forking over tax payers money going down the drain to pay these irresponsible, insensitive, selfish, un educated negotiators who have no clue what a mess they put us in and how they keep digging further into trouble.

Countrywide: STOP getting tax payers monies & start collecting it from the buyers who want to buy your distressed properties & toxic mortgages. I have never thought our world would be in the position it is. Countrywide, I wish you never existed. You created this and you can hot even fix the problem you created. Please, g-d, please, some one, something, get those no good negotiators out of countrywide. They are worsening the situatuion with all their lies and deceit. How as a people can we stand by & let this go on????

My credit card was suddenly closed after 2 years of paying in full on time. Reasons stated were: Average length of time since bankard opening to short. Total available credit on bankcards is to low. To few open accounts with time on file greater than 24 months.

My rewards points (9 204) were forfeited, due to no fault of mine. According to the terms of the card, the points could have been used to get a total credit of $150 on the principal of my Countrywide home loan.

I had made an offer into a property that is being shortsale. The shortsale home loan is with countrywide. My agent told me that with countrywide the process is even longer waiting for them to approve my offer. My agent stated 4-6months. I don't really see why a shortsale home has to take that long to process an approval. This is the reason why buyer tend to drop their first offer after being approved because they waited so long that they went for something else. I thought by buying a shortsale home, it is helping the seller's debt issue and hoping that the home won't go into foreclose. Is there any way to speed up the approval process?

I dont think this is helping the economy, especially when we want more people buying.

They first approved me for loan modification and then I asked for another one and then the denied me then I said I will accept the mosification then they said no and that the original modification offer I wanted to accept they said that it was too late for me to accept it.

I am behind on my loans and I have been given a loan without a copy of loan docs and also lied to about prepayment penalties that I am not suppose to have. i understand that they are busy and overwhelmed but time is mney and money is time. I would like to just accept the original loan modifocation offer reinstate my loan and just get this over with so I can afford my mortgages and catch up with paying my property taxes

I have called since March 4,2009 to get qualifiaction for a Loan Modifcation as stated by the President and The Treasury. I have been gettting the run around from phone calls that i have placed to Countrywide and no one can give you as straight answer> they all tell you theyr are gathering the information and will call you back. They are not calling you back and they are super relulctant to participate in the the goverment program. I get the phone transfer over and over again only to either be disconnected or told they still are waitting for the information. Countrywide does not want to help me with the Making Home Affordable Loan Modifications period.

We were charged for a lower interest rate. We had no idea this was going to be done but when we received our documents to sign, we found that this had been tacked on. We were refinancing our home after going throug a stressful time. My husband had sent in a payment on our house (Countrywide) which bounced. He resent the payment which was not accepted. we were advised to send our payments via western union and after 2 months he was advised by Countrywide would not accept any payments except through cashiers checks and that were were forecloser.

We contacted Countrywide to make things right and they after 2 months we finally got an answer. They would finally accept all our payments. We had already started a refinancement process with Countrywide and went ahead and paid the money to bring our account up to date. We were advised that there would be not grace period on the next payment and that it would be due as contracted (the 1st of the month). We had used all our money to catch up (my husband had save the $ they refused to accept) and the acceptance date of this payment was so close to the date of our next payment, we missed that payment. Meanwhile, we were still being contacted regarding the refinancement and decided to go ahead with it and to include our vehicals in the refinancement. We kept thinking the refinancement would be final and it kept being delayed. When we finally received the paperwork to sign, we were in a corner to pay the extra $10,000 charge to bring the interest rate down. We did make mistakes, but it sure felt like things worked out for Countrywide better than it did for us

Additional $10,000 added to our loan besides fees and points. We could have used this money to do repairs on our home.

Countrywide ripped us off on the interest rate. We started off 6/07 at 6.375% and by the time THEY made the closing date in Sept. 07 it jumped to 9%. Countrywide is the one that KEPT putting off the closing date and I have all the emails from Carmela C (1st one) and all the others they kept changing to. Of course everyone blamed someone else but COUNTRYWIDE NEVER TOOK RESPONSIBILITY for their people or company.

I only asked Countrywide to RIGHT THEIR WRONG. They will not do it without another appraisal and it now has to be MORE than it did when the original loan was done. DA! Also an application fee. It is Countrywide's wrong not mine. I gave the seller $2,500.00 to move in. and then pay $525.78 monthly until closing. Mr L (owner) blackmailed us at closing also. His agent Sam M told us as long as we close before the end of Sept. we would not have to pay another months lease amount. Well Mr L would not sign the deed until we paid him another month. I believe that is Blackmail.

We also put down 20% plus the $2,500.00 and Mr L still wanted another month. Instead of the $525.78, he said he would settle for $500.00. How nice of him! Is there any HONEST people left in this country? DA Obviously NOT! I have been trying to get Countrywide to fix this and they will NOT!

Our economic damage is not major even though I am on SSD. I live within my means, and always have. This is my 3rd home, bought and sold the first 2 without an agent. But this is my 1st doublewide mobile home. It is really much more modern than my other 2 and of course is on a permanent foundation. But I did not go get a mortgage that the government has to help. I just want the mortgage company COUNTRYWIDE to right their wrong.

I am active duty military member who wanted to share my experience on how Countrywide is ripping me off and ruining my credit in the process. They are charging me late fees and reporting it to the 3 credit bureaus while going through a loan modification process. My original call was to see how I could get a fixed rate loan to replace my adjustable rate loan, which is due to go up every six months with a ceiling of 13% apr. My monthly mortgage is always paid on time because I chose to do automatic deduction when I purchased my home to make sure I would never be late and thus protect my credit.

However I found out recently that I have several late charges that Countrywide is stating I MUST pay and to add insult in injury, they also stated they have the right to report me to the credit bureaus. Not because I didnt have the money to pay my mortgage, and not because they didnt have authorization to take the money from my checking account, but because I have chosen to go through the loan modification process to get a better loan rate. Does this make sense? I am outraged! I have automatic deduction! I was not informed until tonight (24 Mar 09) that while going through the loan modification process I would be charged late fees and be reported to the credit agencies.

The original representative I spoke with did not inform me of this nor was I informed in writing. I would have never put in myself in such horrible position. All I was required to submit to Countrywide was my last two pay stubs, a recent bank statement, and a letter stating why I needed a loan modification. At no time during the phone application process was I informed that, not only would I be charged late fees until the process was complete, I would also be reported to the 3 credit bureau even though I had CountryWides EZ Pay plan which is basically automatic deduction.

I have never been late in the 4yrs I've had my loan. I was/am just trying to do a modification to get a fixed rate from an adjustable. How wrong is it to report late payments when they are set up on automatic payments through Countrywides EZ Pay system? Payments were not late because I could not or did not pay them, they held the payment until the modification process was either approved/disapproved then they applied the payments after the due date and grace period, thus resulting in a late charge and additional fees.

Late fees and damage to credit report and score which will have long term effects.

July 2008 I began a home mortgage renegotiation process with the Nat'l Home Loan Assistance Program based in California. That program was sucessfully completed in September 2008. I began paying my new payments to Countrywide via cashiers check and all was well. In December 2008 I received a letter from Countrywide stating that my loan was transfered to Ocwen Loan Servicing, llc. I sent my payment to Ocwen as directed. Then two days later I received another letter stating that it was not sold and I mistakenly received that letter. I stopped payment on that check, however, ocwen still sent me a letter stating that my check was returned and that I would need to replace it. Obviously, there is no communication going on with CountryWide and other companies. They apparently did not inform Ocwen that my mortgage was not sold to them.

One month later I received a letter from CountryWide stating that there was a problem with my renogotiation papers so I had to resubmit the paper work and the payment was going up. Apparently, it was not calculated correctly. Although I had already paid my January mortgage, without my knowledge Countrywide had taken January's and February's payments and placed them at the end of my mortgage. March came and I again received a letter from Countrywide stating that my taxes were not paid and that they had advanced funds to pay them and that my payments would go up significantly in order to resolve this issue. I pay my own taxes.

Upon calling Countrywide and speaking with Cameron @ ext 8695 she never asked for a copy of my receipt and proceeded to tell me that my Borough had requested that they pay my taxes although my borough did not inform me that they were already paid when I went to pay them. I was told by Cameron that I had to call my Borough get the money reimbursed and either send it to Countrywide plus pay an additional $574.25 or keep it and pay an additional $1100 per month on top of my mortgage. Not even a remote possibility, I said. Cameron told me that they had paid $5116 at the request of my Borough and that I had received multiple notices prior to this to let me know that would be happenning. I had to interupt her to get this clear for when I contacted my Borough.

I then called the Borough Office and spoke with M. McKinney @ ext. 104. She was shocked to hear that Countrywide told me that she had requested them to pay my taxes. She also, verified that I had and that Countrywide had not sent them a check. I gave her Cameron's number along with my account #. She immediately called but Countrywide was unable to find Cameron so she spoke with a TJ who could not produce a cashed check so finally admitted to Michelle that it was a mistake that I should had never received that letter and that I will receive a new letter in 3-5 days stating that I do not owe any additional money to Countrywide. When I asked Cameron if I would receive a letter after this was resolved she told me that I would not and that I would have to call back to see that the monies were transfered and everything was resolved.

Although my renegotiated mortgage payments are still being held seperately with Countrywide I get the feeling after all of this that there is an attempt to somehow make my payments once again go back to what they were prior to the negotiation. There is a $400 difference. Countrywide is doing everything they possibly can to find a way to add to my payments. In 4 months it will have been a year since I began this process and they still have not fixed my statements to reflect such. If I had not called - If I had not maintained my records - If I had not questioned Countrywide then I would just begin paying an amount that is not possible to continue longterm and they would get my home via improper business practices.

If my Borough had not called I would not have been given accurate information. This is very stressfull and negatively affects the activities of your day until it is resolved. Countrywide needs to put everything in writing prior to making any decisions, after problems are resolved and one caseworker should be assigned to your account so that he/she knows what's going on and you do not have to speak with multiple people when calling. They are very dismissive until you make them stop and listen. My concern is that everyone is not like me. I imagine that there are some people that would be intimidated by the process and the words that I had to ask for clarification on. Working in the feild where there is much public contact I know this to be true.

We have lived in our home which we built in 1999,our payment was $900 including taxes and insurance.Two years ago I lost my eye in a mishap in the back yard. I was off work for six months and we struggled with payments but kept up. This year my wife has been laid off part of the year off and on. We got insurance Thur a different co. because the one we were with went up almost $800 which made our payment go up. They paid the insurance and then sent notification we did not have insurance so they were getting coverage for us. We took care of that after a long possess. The payment went up $195. I sent a payment in November which was returned to me. I always made my payment on line and and when I went to make the payment I could not do it. I called and was told it was not available to me any longer. So I mailed a check to Them on Nov.05 2008, It was returned to me.

When I called they said I had to pay with a cashiers check or money order. I asked why and was told I owed back money I told them when I paid on line they took it right out of my account so they got their money the same day. She said she did not make the rules. So I got a certified Check for the amount she told me but my bank would only do them in $1000.interments so I had to send two with part on one and the rest on the other. They now needed $1195. Both of the checks were in the same envelope clipped together Three weeks latter I received the $1000. check back. When I called I was told it was no enough for a full payment. They lost the $195.check. So I had to pay a fee to trace the cashiers check come up with more money because now the were more fees.

So now I send more money. I am told to bring everything up I need to send $150.and all my pay stubs and bank statements so they can catchup the two payments they are now saying we are behind. They say not to make a payment till they have this done. They said to start in February. My new payment is $1485. I had trouble with the $1195.payment. So I sent in a payment of $1194.36 in January because I had called to see what was happening and the person I talked to say that was what I owed. They took the money and put it on my account.

Then the next month I called and they said I had to pay $1785.00 because no one should have took the amount I sent and I would have to send the payments by Western Union from now on. This is really a pain but I went and sent the money. Yesterday I got a letter from western Union that they declined the money. When I called I was told I had to send $4469.04 by April 1st. My wife is going back to work on the 30th but was told that she will be making $2.00 less a hour when she goes back. We have everything we own in to this home and can't loose it but our credit is shot now. I am not even sure I understand how we got to this mess.

I could not even co-sign for a $4,000 car loan for my son.s first car,which I had done for all the other boys. I can't sleep I just feel like This is the last straw.

I am dealing with Countrywide to resolve short sale of my property. The house was on the market since Jun 2008 and in October we finally got the buyer. The agent the I am working submitted the paperwork pretty fast. I already was behind on several load payments and it started to affect my creadit. I knew that short sale process could take couple of moths and was sure that I am goint to get a call from the short sale department in a month. Month passes by and there was no call. So, I called Countrywide to find out was is the status and was told that the documents were not received yet. After yelling at CSR we submitted the documents two more times before it finaly got into the system. (that was at the end of November).

Once in the system I was told that review will take several weeks to review the documents and the negotiator will be assigned to the case. Along comes March. Between December and March we had to submit more documents. Some of those needed to be submitted several times because apperantly they were not received. My broker and I talked to many different CSRs, complained to couple of team leads who were telling me that negotiator is days away from being assigned. Also during that time I received a letter stating that my claim was declined. It was a big surprise since my agent still was talking with CSRs and the CSRs had no knowlege of such a letter. Luckullu the case was still open, but this was a nother example of numerous incompetancie displayed by the bank.

Finaly after after excalatin the call to a manger the negotiator was assigned and it was communicated to us that a the answer would be given to us on 3/16. That day passes by and there were no calls. Seventeen passes by and still no calls. So, on the 3/18 I called the back and again had to go throught the web of departments and CSRs to get to the manager. I got to talk to Crystall (not sure if I spelled the name correctly) who told be that no answer was supposed to given on the 16th, but another negotiator would need to be assigned. I did not get the reason why. All I got was another promise that the negotiator would be assigned on 3/21.

I called the bank on 3/21. The CSR told me that negotiator still was not assigned and after I asked to speak with Crystall I was denied the request. So we are back at square one and I have no idea when this going to end. Everytime I call I am being told by CSRs that I am acting unproffessionally when infact I am being given a run arroung by the bank who in my opinion do not know what is going on. Honestly a 1st greder can do a better job. The bank got their bailout for the mess they created, the only thing a regular person gets is lousy treatement by the bank.

My entire experience with countrywide for the last 12 years has been frustrating and infuriating. They have forclosed and recinded the forclosure twice. Which is playing havoc with my credit. The ohio attorney general office filed suit and has a judgement against countrywide and has a consent judgment on file. My loan started out 13 years ago at 53,000.00 and I still owe 47,000.0. I am at 9% interest. Hopefully I will resolve this.

I have been trying toobtain a loan modification since last year, not to mention that the year before I wanted to refinance because they had offered me no closing costs when I initially signed up with countrywide, which it was partially true. Needless to say my house value is way down,so now I cant refinance so I opt it for loan modification, which was initially denied, NOT OFICIALLY ONLY VERBALLY, because we were paying and we didn't qualify.

Later on my work started doing cuts including my paycheck and we were forced to be late for the first time in my payments and finally they told us at Countrywide that we qualified for a program, to avoid paying untill we would get the package. a month later I called and they said the package was being sent out on the next month. 2 months later it never arrived, I called and they only said that I didn't qualify for any program and that I needed to pay ASAP otherwise they would proceed to foreclosure but the previous month we had sent a payment but since it wasn't complete it was on an escrowaccount, and so they denied my loan modification, again I reapplied but still they have denied it 2 more times saying to wait for next month's program...WHAT PROGRAM? THE HOME RETENTION TEAM IS A HOAX...YES THEY WANT TO RETAIN OUR HOUSE FOR THEM, NOT FOR US....THEY RATHER SELL THE HOUSE FOR A CHEAP PRICE TO A BANKER/INVESTOR FRIEND THEN TO HELP US

My credit is damaged, my credibility on the system is damaged, my stress levels are way higher and the letters are only threatening, those they do send certified, but there answers are never written


Although we were struggling to pay our mortgage we were current on all payments and had not contacted Country Wide about trying to work out a lower payment plan. However in November of 2008 we received new loan modification papers from Country Wide through the Hope Team and they offered to lower interest rate from 7.5% to 5.5% and our monthly payment would go down but our new loan term would be 40 years instead of the 27 we were currently at.

So we jumped on it because we wanted the lower payments. BIG MISTAKE!!!!

The new interest rate was to take place in Dec. and the new payments were to start in Jan. I called and asked lots of questions before we signed the papers and to my surprise they told me NOT to make a payment in Dec. they would just tack that onto the loan. We went ahead and paid Dec. payment even though they said not too and started paying the new amount in Jan. They cashed every check we sent them but did NOT apply it to anything instead they would hold it in a partial payment account because they still had the old mortgage payment on file and when that happened the first time I called and they said it would be after Feb. 3 when they would have all the paper work figured out and just keep making the new payment and not to worry about it.

So we payed the same amount in Feb. and they took some of that and put it with what was in the partial account made Jan. payment and charged us a late fee so I called right away and was told the same thing and that they would take off the late fee, so in March we made the same payment and again the same thing happened so my husband called every day for over a week and no one could help us they had no idea what we were talking about and he would demand to speak to a supervisor and they would not let him.

So today we get papers in the mail demanding a payment of over 2000.00 or they would start the foreclosure process so again he called and finally got to speak with a supervisor and she started going over all of the fees they had charged us. Late fees and fees for driving by to see if the home was still occupied and he told they he refused to pay those fees and she said alright well have I answered all of your questions and then started to hang up and he yelled No you have not I am not paying those fees and you need to have them removed we were never late on any payments and I am not paying a fee because you had someone drive by our house for no reason which I had no idea they did that anyway so she said she would look into it, and then she informed him that our payment was now 716.00 instead of 657.00 because we didn't have enough money in escrow when they did their review.

So I got online to see what I could find out and I can't tell anything from the online statement except that thay they did some type of payment reversal and had not put any money into escrow from the last 4 payments so of course we didn't have enough money in there and they gave us another late fee and didn't remove any of the other fees. Needless to say they are reporting us to the credit agencies as being late and we still haven't been able to get the problem fixed and we don't no who to talk too.

We were fine until we signed those papers and now we owe for 40 years have late fees on top of late fees and fees for them driving by our property 3 different times and they turned around and uped our payment.

Our payment went from 822.00 to 657.00 and then up to 716.00 we should have just left things the way they were.


i was told that i could apply for modification sent all paper work needed was sent papers to sign and sent them back. well i made my payments like i wa told. i called several times over last few months about somethig called a partial pay balance where my money was going was told it would be applied to my account well i tried to make payment for february and was told that i could not send money i was in preforclsure it seems that my partial balance was never applied along with january payment they finally admitted to me that they had recd was never applied was inforned to send in full payment. i did so but did not believe that i owed them this money i recd a letter from att that i was being forclosed on during this time.

i called countrywide back today and by the time everthing is said and done i know have att fees and alot of other ones that no one has an explanation for but after all is to be applied to my account like i was told i have 1 extra payment on my account!!!! i ahve asked several times that i rec a detailed statement of my account payments and all but im told they will send one and never do i think this co has been taking money from me... i never get the same info everytime i call it is always different fromthe last.

My husband and I tried desperately to save our home from foreclosure in 2007, due to my husbands long term illness and recovery from a death threatening illness--our finances became troublesome to say the least. When it was obvious that our home was in jeopardy, and in danger of foreclosure, we started and tried diligently to work through the problem with Countrywide, to prevent such happenings. The representative,customer service, any and all departments were totally incompentent, were ignorant in their positions and responsibilities, no organization what so ever, total disarray, giving muddled answers--just passing us on to others who knew no more, the lies and deceit, and disrespectful attitudes took over, and they tried to cover their tracks. Deliberately confusing the issues--one person giving one answer, and the next person disputing or disagreeing about the options.

Then after so much of the disorganization,disorder, AVOIDANCE on their part, shirking the truth because they did not know what they were doing, had not been trained in anyway to handle the situations coming at them. Avoiding conversations with us,--it was not unusual for me to be put on hold for as long as 1 1/2 hours, (one and a half hours)listening to their music. And when someone did pick-up, they had no answers, or would some one will get back to you thing. Literally switche from one person to another for months, I have 28, (twenty eight),names and contact numbers, dates, etc. I kept record of over a period of that time. Each time, it just became more confusing, with no results as to how to manage the situation.

Consequently we lost our home, while supposedly trying to work our way through a work out program--that neve was followed through with by any of the 28 people I talked with. In the final days before the foreclosure, the foreclosure attorney here in Atlanta, gave us some information that would have saved our home from the court house steps. BUT! because countrywide would not return a phone call, (which was certainly not unusual), but this time it was a bit different---I literally BEGGED them to return a call for DAYS! So we might save our home--and the did not return one call! Then it was too late when they finally did. IT WAS TOO LATE! And I had BEGGED them by leaving message after message!

The person who finally did call us back, did not care what had happened, sorry too late attitude, spoke to me in a very belittleing way--as if it were of no importance to her. The next morning ---We had no home! It was sold on the court house steps. They made us beg, and them turned their backs on us. That is about the lowest of all things you can do to someone--it strips you of your pride, and self respect, we were ashamed, ashamed to face our children and family and friends. We did not have a roof over our heads, after you have gone through a foreclosure--no one will even rent you a place. countrywide is malicious, totally incompenent, and their mismanagement is out of control---this was pubically admitted on national television by a Mr. B. --who admitted they had failed to have people trained and in place to help people in these situations. I will never quit writing letters, blogs, etc. and speaking out against countrywide mortgage, as long as there is a countrywide.

There were damages to our health, I have type2 diabetes, panic attacks began, and I had to seek professional counseling recommended by my medical doctor--I was about off the deep end,-all this after my husbands illnes, a cerebral hemmorage, and two brain surgeries--and months and months of rehabilitation. All this did not help his recovery either. So it affected our physical health,and emotional, psychological health.

Economically, we have been renting a house,because some kind associates in the real estate industry that I worked with for a period of time --found us a place to live. We probably will never own another home because of the financial back lash of a foreclosure, and will never be able to acquire the funds after all the illness, and paying more than we should for housing right now--but we have no choice. This whole thing could have been avoided with one phone call. Thank you in advance for reading this, and your time.

I have requested a loan modification in writing 3 times in the past 8 months and have been denied. After the HAMP guidelines were released by the Dept of the US Treasury 3-4-09 I took a week to interpret and assimilate them before faxing a written addendum to my original request specifying the guidelines under which I qualify and am eligible for said modification. No one has contacted me but I have called several times during the past month only to speak to uninformed, untrained representatives. Several representatives who do not know the guidelines even exist, or have been given misinformation from Countrywide have taken the liberty of telling me I do not qualify without even asking me my circumstances.

There is only way to define this type of unacceptable response, NON COMPLIANT. The FDIC and US Treas.gov websites specifically state the effective start date of HAMP is 3-4-09. It is not the borrower's problem that Countryide has not stepped up to the plate, learned what their responsibilities are, trained their people and assumed accountability. I do not know the legal profession but I do know lending and the topic that comes to mind is CLASS ACTION SUIT when I read all of the similar complaints layered day after day at this website. It is not up to Countrywide Home Loans to determine whether a borrower will be awarded a modification. If you read the 17 pages of guidelines, it is crystal clear that this lender has noting to lose and everything to gain by complying with the program.

Besides the US Government subsidizing the deficit between the former payment and the new payment, they also get icentive rewards hen borrowers remain current nd avoid foreclosure. This is not optional, to quote the guidelines pg 6 :If the NPV test generates a positive result when pplying the Standard Waterfall, the servicer IS REQUIRED TO OFFER A HOME AFFORDABLE MODIFICATION to the borrower. Hence, they are non compliant. Other lenders, eg. Chase, have stepped up to the plate and have a task force to assist their borrowers. We don't have the option of being able to change lenders, like we do our phone service. We are at the mercy of Countrywide's poor responsiveness and people are losing their homes.

The economic damage that has been generated by Countrywide's lack of response to my financial crisis is putting me in imminent danger of default and subsequent foreclosure. I have a family. I can explain more details to whomever contacts me.

3 Years ago tomorrow 03/20/2006 i was the happies person on earth because i was going to finaly have my american drean to own my own home and now i'm very disapointmen cause my home is worth much less that what i pay for. plus my salary is been reduce and i been calling COUNTRYWIDE MORTGAGE to see if we can MODIFIED the loan and every time i call they say call back nex week and will see what we can do and nothing is going on. please help us thank you

STREES, SLEEPNESS HIGH BLOOD PRESURE


Firstly, Countrywide Mortgage Co.(CW)withdrew 2 mortgage payments in 1 month causing many NSF fees in our bank account. They put the moneys back into the account, and promised to reimburse us for the NSF fees that they caused, $400.00,(never mind the great embarrassment and time involved). My wife and I printed the bank statements, and mailed and faxed them to CW. We never heard back, nor received the moneys owed us.

I faxed and called CW everyday for 2 months, and a manager never returned our correspondences. They owe us the $400.00 till this day.

Secondly, I have been calling CW in regards to the Obama mrtg. rate reduction plan. CW always states, give me your name and number, and we will call you in 2 weeks. When I call a week later they state the same thing.It never changes. Some of our friends have already completed their reduction of payments, but we never hear from CW. Please help,

James Christy 504-679-2272

-$400.00 in fees
-20+ hours of time and frustration
-months of potentially paying more on our payments then we should be

-CW receiving Gov't money and the consumer not receiving the benefit

we were lied to on our home loan.. there was supposed to be a cap on our loan..there isn't so our payment has been raised now that we can't afford. plus i got sick & have lost 2,000 a month in income. the had us fax all our info. twice. they lost them plus they said they can't help us anyway

we can't make our payments, so our house will go into forclouser. attorneys have contacted us & said we have a case, they want 4,000 dollars to take care of it. we don't have that kind of money

I received another rejection letter from Countrywide today saying that they could not help me again!!I applied for a modification 1 1/2 years ago and was denied for no reason.They I applied for a deed in lieu of foreclosure and was denied for that as well after 4 months.Then we found a buyer for the house that we now owe one hundred thousand dollars more than it is worth and applied for a short sale and of course, once again was declined again.

Each time that I applied for some sort of help, I spoke with with at least 5 people and they never knew what was going on.I was assigned over 5 mediators per each case.Me and my realtor faxed over numerous documents over and over again, that they never seemed to be able to find.I called today to ask if there is anything else that we can do at this point and they said that the only thing that I can do is apply for another short sale that I am sure will take another 4 months and be declined again.Not to mention that I have mortgage insurance and they are going to get paid anyway.

They just enjoy telling us no.I do not know if it is discrimination ow what,because the more that I read, I see that at least some of you were even considered for a modification.I guess that the only thing left for me to do is call an attorney and contact equal housing.I hope that it all works out for you all.Wells Fargo is a much better bank.I hope Countrywide goes under.

My taxes went up so there was a shortage in my escrow which will costs an extra $19.81 per month more over my old payment of $625.04. But they also want to charge an extra $43.48 reserve amount for unexpected increases on taxes and insurance costs which I do not agree to- how to stop this?

Now my total monthly payment has increased $83.00 more a month I'm on unemployment now and could lose the house anyway, is this legal?

In September 2009, Countrywide Home Loans offered a three-month Hurricane relief deferral. I asked many questions and was told that the 3 month deferral would be tacked onto the end of my loan. Since my insurance company was not much help in repairing my home, roof and fence, I took Countrywide up on their offer. They assured me that during this time there would be no late charges, no credit reporting and that my normal payments would resume in January. So In January, I started my payments again.

Since January 2009, every time I call to make a payment, I have to talk to 3 or 4 people. No one seems to be on the same page. It is so frustrating. They keep telling me that I am behind $6000. Half of that involves the Tax that Countrywide paid to my tax entity. They weren't responsible for paying the tax and I had a payment plan with the tax office. Now they have tacked that on to what Countrywide says I owe them. This is definitely a NIGHTMARE!

I did a mortgage modification in October '08 and continued to make payments above the amount required because Countrywide did not process the paperwork and could not tell me what my new payments were. I did not receive any monthly statements in Nov, Dec'09 or Jan'09. In Jan '09 I receive notice that Countrywide was foreclosing on my home for non payment of the loan. After lengthy conversations with several people I was told that they had not posted any of my payments but would do so then. I asked if this info was reportd to the credit bureaus and they sent me a form letter dated 1/22 that stated that an adjustment had been sent to the 3 credit agencies. On March 1st American Express closed my account after 32 years because the 3 credit agencies were reporting that I was 4 months behind on my mortgage and was being foreclosed.

I don't understand it, I mail my payments First class mail and it seems to be taking 12-20 days for it to post to my account. They reported that we did not make our payment in November 08 but payment posted December 1st. They did it again In January 09 But payment posted Feb 1st. My payment for February Posted on the 28th when I mailed it on the 10th.Here we are in March Mailed the payment on the 1st and it still has not posted.

my husband was injured in July of 06 and we struggled to make our payments for a yr a yr and a half. Then we were told by a customer service rep in Jan of 08 that he might qualify for a modification but we needed to be more than 60 days late but no more than 90 to apply. so we started not to pay in order to try to get the modification which was taking everything that was behind, escrow, late fee's, and house payment and starting off clean. so by July still nothing. we were told every month it's still in process. well I had enough and started to request managers for my negotiator. so by the end of July I got my fed ex envelope that was outrageous.

I called my negotiator back and said I cant afford this at all. My payment went from $800 to $1100.00. So two days later another fed package came and it was from the heart program. My interest rate was dropped and my new payment of $690.00 and my interest rate dropped from 6.7 to 4.8 would start August 1. so I jumped on that deal. I was happy..until sep and that has been the biggest nightmare since. I get different answers for everything. my payments are not being applied to the right account I owe late fee's that started in 07 and today I get a collection call.

I had it out with one of the managers. all they care about is that you owe owe owe. do they read the history before they call?..no!! they have not fixed my credit report like we were promised, my load started over and they added $5,0000 back into it. but didn't take care of anything. my escrow is so screwed up I cant think straight, now this new thing of late fee's makes me want to walk away from the house. it is making my health a problem.

My house payment is back up to $800 and i have over 300 dollars in late fees as a result of them not appling my money to the right account


Spoke to rep named Ginny at Countrywide today regarding any latest information on loan modifications and short sales for homeowners that are current on their mortgages, now that the HOMEOWNER AFFORDABILITY AND STABILITY PLAN? was released. She mentioned that she received an email this morning stating that the new guidelines have not been released yet, but based on the information released, it seemed to that CW is attempting to emphasize more on homeowners that are current on their loans and that have an actual hardship. I was told that I would need to provide all household income and expenses information. Once they have the information, they will advise me of what program fits my situation via call or mail (if you already have done this, call again and ask about the guidelines).


She said that CW already has guidelines set up for homeowners that are facing foreclosure and that are currently late on their payments. She said the CW is looking at adjustable loans and may have a faster response if adjusting within 3 months. She mentioned, if the homeowner shows the current income being negative a significant amount, CW might recommend selling the home (short sale if negative) and may approve sale with homeowner being current on their loans. They may also recommend a Deed in lieu of foreclosure?.

She told me to contact HUD due to living in California and to contact the CW refinance department and ask about the "Home Affordable Refinance Loan? (after giving my financial information). She mentioned that this product was designed for homeowners that are in the negative and have a hardship at this time. Im writing this with the hopes that it helps someone out there. I wish you the best and believe it or not Im pray for all of you.? May God bless you.

I have tried to work with my lender, Countrywide three times and have not gotten resolution to my issue. I have done everything asked of me through this whole ordeal, and Countrywide has been very difficult, uncooperative, rude, and shown inept ability and incompetence throughout their handling of this situation regarding my home. I am a small business owner and ran into some financial hardship due to a loss of work in 2007 and 2008. I fell behind on my mortgage payments to Countrywide and received a notice from them in May 2008 to call them to set up a loan modification plan. I called promptly and started submitting everything requested of me from Countrywide.

Countrywide employees provided a verbal loan modification plan and stated I needed to send them funds to validate the loan modification. I sent Countrywide a check via certified mail for $15,000 which was accepted by Countrywide in June 2008. After patiently waiting for two weeks, I proceeded to call Countrywide back and follow up. The Countrywide agents informed me that the loan modification was still in process and that I had to call back in two weeks. This process went on with me calling back as informed by Countrywide every two weeks through July, August, and September. Each time I called, the Countrywide associate did not have accurate notes, or even any notes of my loan modification. I even tried to make payments on my mortgage to Countrywide through this time, which they denied to accept even after they accepted my certified mail check of $15,000.

I requested a copy of my file and all notes on my file since the information is about me regarding my personal information. Countrywide refused to send me any information on my loan file regarding the loan modification. Frustrated, I called a contact who provided me with a number to reach somebody at Countrywide that could help me get the situation sorted out. I called and the Countrywide employee stated that I had to do another loan modification and that they were not aware of the previous one, even though they accepted $15,000 from me for the first loan modification.

This process went on again, EXACTLY as did the first process with Countrywide verbally agreeing to setup another loan modification and promising to send me the proper documents. I asked how I could make sure that the mistake would not happen again, and the Countrywide employee stated that their process was their process and that they could not change anything. Once again I was to send Countrywide money, and receive loan modification paperwork in December. I informed them that I had sent them money via certified mail before, received no modification paperwork and that I would not send them any more money until I received my proper and agreed upon loan modification paperwork.

As before, I did not receive my loan modification paperwork from Countrywide as they agreed to send via phone conversation. At this point, I called HUD and received the number for a HUD recommended group, Neighborhood Partnership Housing Services, Inc. to see how they would be able to help me out. I started working with Ryan Escamilla-Woods at Neighborhood Partnership Housing Services, Inc. and he stated that he would be able to help out. Neighborhood Partnership Housing Services, Inc. does not charge fees for their services as I verified due to the number of foreclosure scams I filled out all forms and items requested by Ryan to interact with Countrywide on my behalf as of December 2008. I was then infomed via posting on my door that my house would be sold in January.

March 6, 2009- I called and spoke with Sara who advised the loan was being handled by a different dept because of an issue with the loan and that she would have to transfer me. When I was transferred to the other dept I was advised by Terry that the sale went through and it was final. I advised him what I was told by the last rep and he stated there was nothing the homeowner could do because the sale has already happen. I then called the homeowner to advise of call with servicer. At this point, I am searching for any and all options that will help me resolve the situation. I need some help from some person, group, or political leader with the power to make Countrywide fix their mistakes and do what is ethically correct and proper.

As a result of the recent happenings on this situation, I cannot sleep or eat, and I have lost a new client contract, and missed a project deadline as a result of these recent mis-haps on Countrywide's behalf. These recent errors by Countrywide have cost me a $320k project contract, and a project deliverable bonus of $67k as well. This all seems like a bad dream, especially since I have the money and financial stability to have the problem resolved as a win-win for both Countrywide and I. Please help me with this situation.

I have lost earnings, projects, and my health over this. I am losing my house and will be homeless due to a Countrywide error.

I contacted them in November to let them know that I was losing my job, and was advised that I had to be 3 mos. behind in mortgage payments before they'd help. I contacted them since them and have been put off... next month, next month, next mont.

My traditional 30-year mortgage is upside-down. I did everything I should and now am paying the price for what? Because banks were predatory and greedy and not because I did anything wrong. I now owe from $5K to $35K more than my house is worth.

We requested a loan modification to lower our interest rate and monthly payments and we were approved for the same. However, their loan department inadvertently mixed up the interest rates of our 1st and 2nd mortgages resulting in a $600/month increase in our monthly payment. When we declined the offer due to the error which they admitted, our loan was accelerated although we have not missed a single payment. In light of the error, a second request was submitted, however, the second offer also contained incorrect information. In all, because of Countrywide's errors our loan payment has gone from $3900/month to over $7200/month. They acknowledge the error, however, over the course of the last 6 months it has not been fixed and our credit has been damaged severely. Of note: We have documents to support our claims.

We now face foreclosure although we have a fixed rate mortgage and have not missed a single 1st or 2nd mortgage payment. Also, our credit scores have gone from the 700's for my wife to the 500's and the high 600's for me to the 500's.

We own three homes, two mortgages on each home. I have been unemployed since July 2008. All three first mortgages are deliquent. All three second mortgages were current. We decided to short sale one home. The remaining two homes first mortgages are still deliquent, but the 2nd mortgages are current. We applied for modification for the 1st mortgages. We received modifications for the SECOND mortgages for both homes, with monthly payments higher than the current payment. We were told that the 1st mortgages are being reviewed (still) and that the 2nd mortgages are reveiwed automatically.

Is this legal? Why would the current mortgages be reviewed for modification? What are they modifying? I am sure there are many, many people who have second mortgages. It seems to be a HUGE waste of time and money for Countrywide to spend money to 'automatically' review current mortgages, prepare modification agreements for current mortgages, and FEDEX the agreements to the customer with return FEDEX envelopes. Who would accept a modification agreement with a higher monthly payment on a mortgage that is current? Especially when the customer never requested that the mortgage be considered for modification? It almost seems like a scam; or an intentional waste of time.

My ARM went up in June of 2008 to $1523.00 which was far more than I was able to afford. I contacted Countrywide immediately and sought assistance. I made the new payment in July as I awaited finalization on my loan modification. To the company's credit that aspect of the transaction went smoothly. I was given a modification with a new payment of $899.17 a month to begin on September 1st. Of course I was then panicked about the August payment as I had no idea how I would come up with another $1523.00.

When I contacted the company again the supervisor I spoke with went over the modification documents with me again pointing out that my August payment would be tagged on to the total loan. thus, making my next payment the new amount in September. Big relief, right... WRONG!!! I've not had a moment of peace since that conversation. Every representative tells me something different, no one can see the same things and my account hasn't been current since August even though I've sent Countrywide my payment every month.

Countrywide never had the modification on the system until my January 2009 statement. Prior to that each $899.17 payment that I sent was being held until the pre-modification payment amount ($1523) was accumulated starting with August (even though August was put on the back of the loan). They are reporting me to the credit bureau and harassing me for payments as though I've not paid my mortgage for the last 3 months. I've spoken to every division (Heart Team, Hope Team, Modification Dept., and Customer Service) to have payment processing correct these egregious errors for the last six months with absolute ZERO satisfaction or resolution.

I am literally at my wits end thinking I'm going to end up in court before anyone will listening and simple apply funds Countrywide as already received from me in the appropriate fashion. If I owe anything after that is done I have no problems paying it, however I am not comfortable with them holding on to my funds applying them hap-hazard and then refusing to communicate with me to correct the actions. Something has to give or we are all going to end up on the news as a part of some investigation into shady business practices.

I asked countrywide to set up and escrow account for me to help pay for my taxes due to a job lost. they agreed and I signed papers to repay them over a 60 month period. during my request and up until this date I have remained current on my payments.

Since this has occurred they have been ripping me off when they impounded my mortgage, added fees, and interested to the 60 month payoff, and have me paying a project tax, which has double my monthly payment just in escrow along. And with the fees and intersted as sent my payment way over the 30 year fix rate helco loan. please help because talking to these people is useless.

I asked countrywide to set up and escrow account for me to help pay for my taxes due to a job lost. they agreed and I signed papers to repay them over a 60 month period. during my request and up until this date I have remained current on my payments. Since this has occurred they have been ripping me off when they impounded my mortgage, added fees, and interested to the 60 month payoff, and have me paying a project tax, which has double my monthly payment just in escrow along. And with the fees and intersted as sent my payment way over the 30 year fix rate helco loan. please help,because talking to these people is useless.

too many to list here

I contacted R. Mills about refinancing our home. She put the numbers into the program and estimated that we would need to pay down the current loan by $31,500 to be able to qualify for the refinance. We agreed to do this. Two months later, on 3/5, R. calls and informs us that the appraisal came in and we would have to come up with not $31,500, but $85,000 to secure this refinance! She said she could not refund the appraisal fee because it came out of Countrywide's pocket.

Apparently the same pocket that miscalculated the depreciation by over $50,000. I explained that I never would have agreed to begin the refinance process if I had know that much would be needed from me. Even $50,000 I could have come up with, but 2 1/2 times the original amount? That was an error on Countrywide's side.

Non-refunded appraisal fee of $410 plus all the time to gather and transmit numerous documents for the refinance.

Our mortgage is through CountryWide. My Husband and I purchased our home in Dec. 2005. We financed $145k. We have since had a couple of financial difficulties and became delinquent on our mortgage. I attempted to negotiate with CountryWide and had no luck. During this time CountryWide would not accept partial payments. They wont even accept full payments unless accompanied by the full delinquent amount that includes thousands in fees and interest. At one point we were able to modify our loan but this only made the problem worse as all of the fees and interest was added to the loan making our monthly payment even higher.

My Husband was unable to work for a few months in the end of 2008. We did the best we could with my small income. During this time countrywide again would not work with us or accept partial payments. CountryWide is continuing with their collection and forclosure process. I have contacted CountryWide many times trying to make arrangements and been told that we dont qualify for any of their programs. When I inquire about some of the federal programs, including this new program, I have been told that if any program comes up that we qualify for they will call us. I have been told on many different occasions that they would contact all to no avail. All the while our debt to CountryWide is increasing.

In researching online trying to find a way to keep our home I was stunned at what I found. Hundreds of families dealing with the same problems from the same company. I also checked with the Better Buisness Bureau which gives CountryWide a 'B' rating. This rating is surprising since all of the customer comments on the BBB site are very negative toward CountryWide. Why is CountryWide allowed to continue with their unfair buiness practices? Our original loan amount with CountryWide was $145k. We now owe CountryWide $170k (we have never taken any kind of equity loan - this is all fees and interest)!

I recently received my Property Tax Statement and my residence is only valued at $84k. I hope that I am able to stay in my home and not have to move my children. I also hope that someone exposes CountryWide and other mortgage companies that treat their customers this way. Thank your for taking the time to read this.

We now owe $170k on a home that is valued at less than $85k! The stress this is causing is unreal. We still dont even know if we can keep our home.

after days of faxing papers to them for the loan modification that they were near completing............ A Pakistan sounding man informed me that I wont be able to use the program until the end of my 100% interest only contract was over!

with the help of H.O.P.E. i was able to get c/w to automatically modify my loan terms, reduce interest & principal & interest, i was told by Novella @ C/W on 8/19/08 of the new terms & was assured that there wasnt anything else I needed to do. I'd receive an invoice in Sept 08 with my new mtg amt. Also in Sept 08 I recd a letter fr C/W also confirming my new loan terms, pmt & in the letter declared there was nothing else I needed to do.

I began making my new pmts, then suddenly in Nov 08 I started receiving letters from my credit card co's saying due to recent review of your credit report, we are reducing the limit of your credit other creditors cancelled my account if I didnt have a balance, credit cards that I was saving for emergencies. every week my spouse & I would receive at least 1 letter from creditors eliminating any available credit, i immediately pulled out credit reports & it showed that c/w was reporting us delinquent. ive never been late, i called c/w & they said the reason for this was they cancelled my modification since I failed to return loan docs that were mld to me in Oct 08.

never was I told that i needed to sign anything, nor did I receive any paperwork otherwise I wouldve mld it back. ive even got a foreclosure notice from c/w when they know theyve recd my pmts but have been placing my pmts in a partial account (misc) since Nov 08 ive been trying to resolve this issue. ive been asked to call back in 30 days, check back in a week, theyll email the supervisor to hurry the process & post my pmts & update records at credit bureau. to thsi day, my credit report remains incorrect, ive disputed it twice with the same response from c/w.

I cannot but a car, take out a loan in the case of emergency, i have a toddler & disabled parent to take care of & ive done nothing wrong. ive recd solicitations crom credit counseling co's by phone & mail because they think im in foreclosure, this has been mortifying trying to resolve, im embarrased, outraged & need this resolved asap, it's going to take a long time for me to resolve this & regain the credit back that ive lost & am pleading for assistance

SO, I called Countrywide today! To try and get re-modified because of hardship. We went through the expenses. I am a family of four and when I stated that we spent $200 on food and clothes and house cleaning supplies the women said to me that we should be spending a lot less. I nealry fell over. Countrywide will NOT help you in any any way. Trust me they will let you foreclose on your home. Good luck.....its a problem we got ourselves into and your just gonna have to get yourself out of it because they will not help.

My assets were raised (without me knowing) to qualify me for a loan in July 2006. The home I was purchasing was used as an asset on my original papers. I was never truthfully qualified for a loan on this home. I was only padding Countrywide's pockets and they refuse to acknowledge my claim. I have tried every department and no one handles that type of claim.

I realized too late the situation I had gotten into. I worked overtime and second jobs and borrowed money to keep myself above water. Now I have MS and I can't do that anymore. After hearing about all the Mortgage fraud I checked out my loan origination papers and couldn't believe it. My house was listed as an asset! I thought I had qualifed because I had worked so hard to build up my credit! I had been to another lender about a year prior to Countrywide for a different property and they crunched numbers and told me I just did not qualify for the home. I was dumb enough to think all lenders were honest.

I contacted NACA and ACORN which were both listed on Countrywide if you need help page and both of them submitted documentation and both were canceled because I did not qualify. I don't think it is fair for them to ignore me. I am struggling even more so now with my illness and they just close the door. I realize I was stupid but they should take responsiblity too. Everything I have read qualifies me for a modification (even without the fraud they commited) but I don't know where to turn.

They tell me because I am not delinquent they won't help me. I have borrowed all the money I can to stay current and soon they will see delinquent. Then I am sure they will kick me out, regardless of their fraud or consideration for my illness.

I have been trying to work with this company causing my loan since 2004. I was miss lead into a 30 year fixed ballon loan. I was told that I could refinance my loan in 2 years without payoff fee's...to find out that it a ballon loan to refiance I must pay 5% of the balance for up to 7 years. I was fax a good faith statement showing it was a conv loan fixed for 30 years and I could refinance in 2 years. At know time was I told ballon or payoff pen of 5% for upto 7 years. Title office was busy and I have still to this day rec'd copies of my loan packet that I was told they were to busy after I set for 8 hours to sign my loan. I sign forms that had no heading..I havve requested these doc's by phone 5 times. Now I am making 60% less money and once again Countrywide will not help me...their advise was to file bk... I have invested all of my 401k and saving in the past year to pay my mortgage. Now my home is value less than I owe plus 5% . I need advise or someone that can help me. For once in my life I need help.

job out of business,income less than 60% ..home value dropped

In Nov 2008, I sold (short sale) my property. As of this date, Countrywide has not closed out the first/HELOC codes or accounts. As of Nov 2008, the referenced poerty belongs to someone else.

Countrywide continues to send deragotary info to my credit bureau and Counyrtywide claims that I am still on the hook for the loans.

I refinanced in May of 2008. And somehow got Country Wide mortgage. Okay no problems yet. In November I was hit with a pay cut. Not to good but okay still have my job and was told it will be temporary. I called country wide many times and submitted documents many times for a loan modification and now its Feb 28th 2009 and sometimes we call and they dont see nothing and sometimes they see something but it is in review. They promise us that we will not have late charges. But that did not happen.

We were late about a month and half. we brought in down to less than a month behind. So we call, and call, and call and it just seems like to me they just dont want to help. We want to catch up but they are not giving us the opportunity. My pay cut will be reinstated in may of this year. But it will take many months to catch up inless they assist us in doing that. Late charges and piling up. Countrywide should be ashamed of them selves including Bank of America since they did merge and took a very large portion of the Stimulus that we the tax payers have paid.

At the conclusion of a dispute,managed through the Louisiana Office of financial Institutions against this Lender, over the reinstatement of our HELOC loan, I received a letter from them,3-28-08, that the account was permanently closed. In August of 2008, they requested a response from me regarding my flood insurance, my instructions were to produce a valid flood policy or declaration page naming them as an also insured to verify coverage on my property. Failure to provide the requested information would result in a Lender placed policy at my expense.

August 2008 I responded to their communication,called the service center, I spoke with the customer service rep.(Sara). I informed her that I had received a notification from Countrywide that this account was permanently closed as of 3/28/08, in fact all of my accounts, 1st & 2nd mortgages were paid off as of 3/3/06. I offered to fax in a copy of the March letter, she stated that wasn't necessary because it was listed in the communications associated with the account. I see It, was her actual remark. She went on to say it was an obvious mistake and would submit a request to have my account status changed to closed. I thought the matter was resolved, until @ a month later, I received my first bill. It stated the amount of the draw,$433.65,for Lender placed Insurance, amount past due,$2.25, for July and August, minimum due $3.85, for September's payment. They essentially reported my account 90 days late in the initial billing, that went to all credit monitoring agencies.

Since September 08, I have tried to resolve this matter and have had no success. My communications with them are so unproductive, I have been passed from one vice-president to the next. One president to the next, and it never ends with anything close to a solution. Meanwhile my frustration builds and my reputation for credit worthiness plummets. In all honesty these folks have given me the run-around since 2005.

Their request is unreasonable, they are requiring me to maintain them as an also insured on my property when they have no liability. They have maintained an unwarranted lien against my property. They have reported the wrong information to the credit bureaus A total waste of my time, I can't put a number of the hours I been put on hold just to talk to one of these people. At least 2 to 3 hours a week for the last 6 months.

My credit scores dropped @ 40 to 60 points. I'm @ 650, I should be @ 720. About 2 or 3 point difference in the type of mortgage I could acquire.In dollars and cents at least a $300.00 per month difference in monthly payments for a new mortgage on our home. I hadn't looked at the affects this may have on my opportunities for commercial credit. I,m self employed.

My husband and I applied for a refinance loan Jan 7th. We were fortunate enought to lock at 4.75. Then a couple weeks later after submitting all our work, we were told we had a state lein against us. We submitted the proper paper work showing that the State of Mt. had admitted to a mistake and they had sent us an apology letter and Release of Lein statement. Over the next few weeks, we numerous times tried to contact A. Jones via calls, emails etc...during this whole period i have spoken with her 5 times.

We are to close today...She called last night to inform us that the Lein is still showing up and the docket numbers dont match with the Release of Lein we sumitted. I called the State of Mt. They informed me that the Release paper is sufficient enough and thats all they would give to us and countrywide. I called Transunion (whom the Lein was showing with) they informed me that that had been removed 14 years ago from our credit. They also did research and found that Countrywide uses a third party to gather Credit Reports. Landscape Agency who they claimed is KNOWN to pull credit reports that are outdated.

I have contacted Alisha numerous times today with no avail. I am [upset]. We will definately file a BB claim when this is said and done and also possibly other claims if need be. What a lousy lousy business this has turned out to be. We are out the appraisal fee, driving over 100 miles to deliver proper documents, amazing stress and unnecessary payments to mortgage that we didnt have to make.


I purchased a newly built condominium several years ago. Since this was to be rental property, I expected my interest rate to be higher than that of my residence, but I feel it is exorbitant. I noticed that the loan they gave me was a Jumbo loan. There was no indication on any of the closing papers that I signed that I would be given a Jumbo loan. I paid $147,900 for the condo. I learned that Jumbo loans are for properties of $417,000 or more. I have called Countrywide many times asking for documentation that I signed for a Jumbo loan. None has been provided.

The damages to me are that I am paying a much larger interest rate than the property or my mortgage payment history (never late in 12 years - this is with 3 different properties) should warrant. I would like a reduction in my interest rate.

I purchased a Condominium on 4-2007 with Market Street Mortgage with a 30-year Fixed Rate which included them paying my Taxes along with a PMI Fee. After 2 years of paying my Mortgage on time, the PMI is removed according to my contract per my request. Several months later, they sold my contract to Countrywide, so I had to start making my payments to my new Mortgage Company which is Countrywide Home Loan. Property Taxes is due October of each year.

When I received my Tax bill, I contacted Countrywide and I was told that they would take care of the bill. When I received a second notice for the Tax bill, late charges was incurred. When I telephoned a second time, they had a message on the telephone saying that they will take care of the Tax bills and I noticed that it was placed on the Monthly Statements that I receive. I received my Tax Statement from Market Street Mortgage and I did not receive a statement from Countrywide for 2007. When I filed my Taxes with HR Block on 4/2008, we had to call Countrywide to obtain my Tax information and my Agent questioned the Customer Service Representative about my Taxes and she did not reply. I requested a copy of my 2007 Tax Statement for my records and up until now, I have not received it.

Several months later, I received another bill from Cobb County Taxes with more late fees because my Taxes for 2007 was not paid and I copied it for myself and I mailed the Tax Bill by Priority Mail to Countrywide Tax Dept which is located on my Monthly Statement. Now, my Taxes for 10/2008 are due. I did not hesitate and I mailed it Priority Mail to the Tax Dept. Now, I began receiving double statements but for January 2009, my Mortgage increased >$300. When I called and spoke with one of the Countrywide Representatives, I was told that my Taxes increased so my Mortgage was increasing as well. The male representative was discussing a contract that I have with them?

When I informed the Representative that I do not have a contract with Countrywide! He told me that I signed a contract with them? I had to inform him that I signed a contract with Market Street Mortgage and I have a copy of what I signed. He seemed to be stunned speechless? I also informed the Representative that he continues to say that my Taxes increased and my Escrow is depleted but you are not telling me that you did not pay my Taxes for 2007? He seemed to be stunned again? I informed him that the depletion of my Escrow Account is a Countrywide problem not mine! Countrywide had to pay my Taxes for 2007 and 2008 with Late Fee's which was >$2,400 which depleted my Escrow Account and you are increasing my Mortgage to cover the mismanaging of my Account! I also informed him that I will be paying my same Mortgage and I explained very clearly that this is an Internal Problem not an External Problem and I informed the Representative that the conversation has ended!

He wanted to continue on about my Depleted Escrow Account and I told him goodbye! After this conversation with the Representative, I Priority Mailed a letter on December 11, 2008 inquiring about the reason for the increase in my Mortgage and requesting again a copy of my 2007 Tax Statement which I have not received as of today nor have I received a reply from my letter! I paid my same Mortgage per agreement in January 2009 and I received a Letter dated 1/8/2009, saying that if I don't pay the increased Mortgage that they would return my Payments. When I paid my February's Mortgage, they cashed the Check and they mailed me the same letter again dated 2/5/2009.

Incidentally, I just noticed on my Monthly Mortgage Summary that Countrywide changed my Loan Type from a 30- year Fixed Mortgage which includes paying Taxes and PMI to a 30-year Conventional Mortgage with PMI excluding my Taxes! I do believe that this is not only an Ethics violation but it is against the Law! I have never signed anything with Countrywide and they changed my contract without my Permission! What is so interesting about this entire incident is that they thought that I would pay it without questioning them? I have never signed anything with Countrywide and I never will! I would never pay $1,400 a month for a Condominium!!!

I had contacted Countrywide Mortgage back on Octoboer 16, 2008 to see if they would accept a partial payment on our behalf due to loss of my job and my husband had lost a large sum of his commission due to the economy (he has since changed jobs and has stable pay). Countrywide advised me that they do not accept any partial payments and due to the reason why I was only able to make the partial payment that I would be eligiable for a hardship loan.

The female csr had taken all of our information and requested us to forward our information via fax to them. We had complied with their request and per the Countrywide representative we did not make any payment until we found out the status of the hardship request. She advised us to contact them every week or two weeks for the status. We also had done this. Every week sometimes twice a week we would contact them only to find out that no decission was made. A little over a month had gone by and after numerous calls and being told by atleast 3 other csrs not to be concerned about any past due mortgage payments, we finally get a csr that advises us that we were declined for the hardship.

We were very upset over this since now we were 2 months behind on our mortgage payments and due to our substantial loss of income we were not sure how we could make those payments up. I asked the male csr why and when were we declined because we had continously called to check the status and he advised me that it was the last week in October and we were declined due to our debt to income ratio being too high and we should of received a letter stating this. I advised the gentleman that this was the reason for the hardship request, a loss of $5300 a month is going to make your debt to income too high and that we needed help with our mortgage that we didn't want to loose our home. We had originally requested a forbearance of two months for us to get back on our feet.

We did not hear anything else nor have we ever recieved such a letter. I had then contacted the csr department to speak to a supervisor on the following day. This only after being told by a Countrywide representative that we should sell our home if we can't afford it. We can afford our home however the month of October was tough while my husband was changing jobs and we just needed them to work with us. She was extremely rude and I asked for a supervisor. The supervisor was of no assistance and told me that a csr would not of told me that Countrywide does not accept partial payments nor would they advise me not to pay my mortgage until I heard back from them on their decission. However a couple phone calls later I am calling in my partial payment schedule for the month and they advised me that they do not accept partial payments again. I could not believe that I was once again being told that after being assured by a supervisor that no one from his company would advise a client of this. Finally I got someone on the phone that was able to assist me.

In the month of December I was in constant contact with them every week to advise them of the next payment trying to catch up the two months of mortgage that they advised me not to pay. The beginning of Jan 2009 I received a letter stating that they were going to start foreclosure process as of Feb 5, 2009 if all funds plus Feb 2009 payment wasn't received. At this time I had caught up both Nov and Dec 2008 payments and only owed Jan 2009. I contacted them and they stated that they are showing the payments however those payments becuase they were partial payments are in a reserve until all payments are caught up. So now instead of appling them to the mortgage that they were now holding onto the payments.

I also asked them how they could foreclose on my property if I only owed them for Jan and they advised me they couldn't but becuase the Nov & Dec payments haven't technically been applied to my account and are waiting in the reserve it appears to be more than 3 months late. So I believe 2/4/2009 I received a packet from them. I tried contacting the person who sent it and for 8 days could not reach her. I could not get her at all only being transferred from one person to another. On the 10th we started calling to verify the address where we needed to send all the paperwork back to them at. The paperwork sent said to either fax all documents or overnight them fedex and we wanted to overnight them. Nevermind that there was two different addresses listed on the paperwork as to where to mail the completed paperwork to. I had spoken with 5 different people who gave me four different addresses to send it to and one supervisior who couldn't even give me an address.

The male supervisior told me that he did not know where to tell me to send it. He then forwarded me back to a csr. On the 12th of Feb I had contacted them to make sure they received the packet, however no one knew whether or not it was received because there was no notes in their system as to it being received. The csr has also informed me that the paperwork was suppose to be faxed and they don't take over nighted paperwork. After a struggle and advising her that the paperwork gave me the option to either fax or overnight, she dropped the issue. It was that day that I found out that Veronica was taking over the paperwork and they emailed her a message to call me, after they informed me that return call time was atleast 48 hours.

It wasn't until Wens 2/18/09 did I finally get ahold of her. Longer than the original 48 hours it was suppose to take for a return call. She said she tried calling me (couldn't give me a date though)and when I asked what number she was calling me at she read the phone number however it had the wrong area code. I geuss this is why they should have english speaking agents answering the phone. They can't even relay a correct message or call back on the correct number. On last Wens she had to get the fedex tracking number from me because Countrywide wasn't even showing it as being received in their system. This was 3 business days after receiving the package and several weekend days as well as one Holiday day later. She then proceeded to inform me that they have 3 business days to scan the information into the system and that she was going on vacation and would be back on Monday 2/23/09. I advised her then that it had been 3 days and asked then why wasn't it in the system.

Veronica stated that when she came back she would then call me first thing on Monday 2/23/09 with either an approval or a declanation of the pre approved work out plan that they had sent me. On Monday I contacted Countrywide and tried to reach Veronica since I had not heard from her only to find out that the paperwork has not been scaned in and once again Veronica was not available to discuss and advise whether or not it was approved or not. Both the male and female csr had emailed her a message to contact me as well as emailed her supervisor of the situation.

As of today Tuesday 2/24/09 I still have not been able to get ahold of her and she has not contacted me either, nor has her supervisor. I contacted my local senators office who put me intouch of HOPE who put us on 3 way call to COuntrywide. Not to any suprise of mine she nor any supervisor were available to discuss my mortgage. While we were on this call they confirmed that regaurdless if payment has been made and accepted by them they can decline the contract sent. The csr also confirmed that Veronica had put notes in their system stating that she was to call me back on Monday and there is no notes showing that she had.

In 4 days my mortgage will be 90 days late which means that they can start foreclosure proceedings. Veronica informed me on 2/18/09 that if my paperwork was not approved and no mortgage payment was made that my home could go in foreclosure. Regaurdless of the fact that I had sent them the monies and all paperwork requested. That if she did not approve that they would be able to start foreclosure proceedings. Four and a half months later we are still dancing around some kind of work out settlement and an extreme lack of communication as well as poor service from Countrywide as an whole. I do not know how legally they can take someones money and still tell them that their good faith payment is still no gaurantee of the contract that they sent to us and we accepted.

Countrywide sent me a new payment schedule and advised me to forward the monies (good faith to cover escrow) and requested paperwork which was done and it has been confirmed that the paperwork was received within the time frame allowed with no promises from them. It's hard to believe that the government with bail them out and yet allow these mortgage companies to continue to conduct business in the manner that they do. Countrywide is extremely neglectful to their customers offering repayment plans and hopes to their clients only to abandon their responsibility and leave clients helpless. They are taking advantage of our financial downfall and avoiding clients questions and concerns.

I NKOW THIS SOUNDS LIKE EVERY ONE ELSE'S COMPLAINT, BUT I MAY HAVE A SOLUTION AND MAY MAKE SOMEONE LOOK INTO COUNTRYWIDE'S ILL TACTICS AND TAKE SOME LEGAL ACTION AGAINST THEM. We researched the loan modification process and who qualifies. After extensive research we determined that we qualify for a loan modification (REGARDLESS OF INCOME OR ABILITY TO PAY) solely based on the criteria of loan type, negative equity and risk of default when ARM loan resets (this info. was taken of Countrywide's website, hud website, and attorney general's consumer protection website).

We applied once and were denied. The reason given to us on the phone was that we were not three months or more behind on our payment, so they couldn't help. We applied again and then they said we had too much credit card debit. From what we understand of the settlement Countrywide commited too, loan that fit specific standards will be modified to help keep homebuyers in their homes, regardless of any other specifications, such as months late, or debit. The continue to deny our loan modification and have these ignorant individuals on the phone that just go arond and around in circles saying the same thing they are programmed to say.

It is obvious that Countrywide is refusing to abide by the settlement they entered into and there should be accountability. I think that if we complain enough to the right people, someone will eventually help! I am going to start with my Senator. PLEASE I encourage everyone to take the time to write a letter to your Senator and maybe if they get enough letters, someone will look into the matter and help!

Any adjustment on the ARM of our loan will cause us to default on our loan. WE have an Option ARM and have accumulated $30,000 in negative equity, on top of the $150,000 negative equity just by the market drop.

I can't believe all the complaints from people that have had their lives turned upside down by Countrywide and why isn't anyone doing anything to stop them from continually doing this. They continue to get away with claiming to help homeowners by offering loan modification but really they are only doing it to keep their records straight for when they get audited. They have to prove that they are working with homeowners in foreclosure. Help right they don't want to offer any one help they take peoples homes and kick them out on the street. I want to know why the government hasn't stopped them from doing this. Who does countrywide have in their pocket.


I have been trying to get a bridge loan for over 60 days. I have been constantly told by Lisa Iagmin of Countrywide that the loan will go through at a set date. The day comes and nothing. First it was we need more paper work then it was definitely at six pm comeback. I was then told there was a computer problem. Always put off and calls never returned. I have asked many times to please tell me if they can't our do not want to do the loan. I have been told repeatedly that it would happen tomorrow.

I am 50 years old, my credit score is over 800 and I flat out own my home out of state. The appraised value of the home I own is $215,00.00 the loan I seek is for $80,000.00 I am seeking this loan so I can try to by a foreclosed home to live in. My other home is out of state. These people came recommended to me by my real estate broker who is now as confused as I am. He said my loan is a slam dunk. They are not returning his calls either. I have only kept pursuit of Countrywide services do to the fact that they keep telling me we go to doc's tomorrow.

Since I have already been pre-approved by Wells Fargo for a loan all I need is the bridge loan for my proof of funds. Wells Fargo said they do not do bridge loans. As a result I have three offers that have been rejected because Cuntrywide did not perform as promised. I cannot do REO offers without proof of funds. Since I cannot sell my house in another state do to the market and cannot get Countrywide to perform as promised. How can I try to purchase a foreclosed home? Now I have to leave town for one month without an answer and cannot submit any offers. I have paid $400.00 for a home appraisal over sixty days ago. They do not return my calls or return my e-mails.


I have owned my home for 10 years now. I refinanced through Countrywide in 2005. I am a single mother and last summer I had an emergancy c-section and complications that left me unable to work for two months. During my stay in the hospital Countrywide repeatedly tried to automatically withdraw my mortgage payment through my bank. I had fees that accumulated from my bank and Countrywide because I was short of funds.

I explained my situation many times when I was home from the hospital and finally made arrangements with Fannie Mae in October that they would give funds to catch me up on my two house payments and I would pay them back with small monthly payments. I have made my mortgage payments each month, which Countrywide put into a seperate account. They told me they would do this until the account is brought current. It is almost March and the agreed upon funds have not been applied to my account. Fannie Mae told me it had been processed and should have been applied to my account. I have made repeated phone calls to Countrywide and I have been told that the funds were put in and I am just that far behind, I have been told that it just takes time and to be patient, I have been told that they do not know why the funds have not been put in my account yet. I have been told that supervisors do not take phone calls. I have been told it is under investigation and wait until someone contacts me. In the mean time I have received a letter of forclosure and I can not view my transactions online. I have been told this is policy for delinquent accounts, but no one knows why.


I put an offer in on a defalt home in january and never heard back from countrywide in two weeks time. I extended my offer an additional 4 weeks and still have not heard a word from countrywide. Both realitors are frustrated with the process. I'm frustrated because I've offered more than asking price and they are still are going through their process according to their agent.

I expect this thing with countrywide is a big scam so they can hold out their hand to the government asking for money because they have so many defaulted mortgages. (because they aren't selling houses even if offered more than asking). Someone should hold them accountable.


I have an adjustable rate loan with Countrywide. I have been trying to get a fixed rate since June or July when my rate was going to adjust in Oct. They had to do a loan modification but the loan amount was going to be for 416,000 when my orginal amount is 388,000. I said no and they said I should wait for the retention program that would start in Dec. that was a better program for my needs. I owe more on my house than it is worth. I did not qualitfy for that then they said we can just adjust your rate. he said it will take 2-3 weeks the process.

I started this in Dec. and still have not heard anything and everytime I call I speak to another person and the wait gets longer and longer. There is no end and I pay my mortgage and all I want is a fixed rate. Also, Countrywide had said that I had mortgage lates so when I could have refianced before the market went crazy I could not becasue of the lates. Then , they clarified the lates on my mortgage but it was too late because then uy house was upside down.

I have been paying twice as much as I should be on my mortgage. I could have refinanced with someone else if Countrywide would have corrected the lates a long time ago like 2 years ago.


When we applied for our mortgage we wanted to use my husbands VA loan so we would nothave PMI. Countrywide convinced us that VA loans were a big long process and PMI would be dropped if we paid on time for 2 years. It is now almost 5 years of paying on time and we are still paying $227.00 extra

each month for PMI. I have had my home appaised 3 times and of course it always comes up short. I owe $270,00.00 on my mortgage and the last appraisal came in at $298,000.00. Now if I defaulted on my loan they would be paid but they insist that we must have paid in 20%. I'll be paying PMI for the next 5-7 years in that case.

Now if I never paid late and never default on our loan, where is all this money going? In someones pocket that's
where. I am prepared to go forward with any kind of case to change this policy. This policy is such a rip off to consumers that it makes me almost cry. We were approved for this loan based on our credit. Why are we still being penalized after our timely payments?? In the end I will be paying
almost $20,000.00 extra to what and who. What happens when I pay my loan off? Someone just made all this money on us for nothing. Now I now I signed
a contact agreeing to PMI but we were

VERY MISLEAD on how it could come off after 2 years.

We refinanced to get out of a interest only loan to a 30 year fixed loan. We had our home appraised in January, 2008, and our appraisal came back at $270,000.00. The appraisal along with the rest of the refinance paperwork was summited to Countrywide Mortgage. Not long after the summtial of all the paperwork, Countrywide Mortgage came back and stated our home was not worth $270,000.00. Countrywide has a division known as Landsafe Appraisal,to my knowledge is owned by Countrywide. Landsafe,after a couple of weeks came back and said our home was only worth $229,000.00.

Not long after that, Countrywide, put the value of my home up to $245,000.00. I questioned as to how Countrywide could drop the value of my home from $270,000.00 to $229,000.00 practially overnight. I also questioned how countrywide could drop the value way down, and then back up to $245,000.00. I questioned why Countrywide did not accept the appraisal from my appraser. I questioned Countrywide in my judgement on who I choose to use to appraise my home. The answer given stated that their Landsafe Appraisal Risk Analysis performed by Landsafe Division concluded the information in the summited appraisal indicated the value conclusion was not supported, therefore questioning the integrity, performance, and knowledge of the appraiser that I chose to use. We as consumers hire appraisers to appraise our homes,to be judged by a lender such as Countrywide Mortgage. It's in the opinion of Countrywide Mortgage that the appraiser that I chose to use must be a qualified appraiser who is pre-qualified by Countrywide Mortgage to do business with them.

In my judgement, an appraiser with a license to appraise a home should be qualified and accepted by any lender. In my judgement, Countrywide Mortgage only accepts appraisers of their choice that will only work under their guidelines. I also beleive that if I had to refinance my interest only mortgage at a higher amount, Countrywide Mortgage would accepted the appraisal without question, but because we only had to refinance a much lower amount, Countrywide made it so we would have to pay a Private Mortgage Insurance payment. When I questioned the large drop in the appraisal, and my broker figured in a PMI payment with-in the good faith sheet, Countrywide came back and said I HAD to have THEIR insurance.

I also questioned why only their insurance, and the answer I was given was that Countrywide Mortgage would have to investigate ALL mortgages held by them that had their PMI, and that I would only be opening a very large can of worms, because the PMI payment quoted on the good faith through my broker was much cheaper than that of Countrywide. Countrywide was not , and is not willing to open that type of investigation. It was at that time I was offered a lower interest rate from 5.5% down to 5.125% for a price out of my pocket of $500.00. This is a rate I couldn't buy down when I wanted to, yet I could when I began questioning Countrywide's ways of doing business. I went ahead with the refinance, only because of the rate, as I know I wouldn't have gotten that rate anywhere else. From that point on, I have been writing letters to many people, to the government, HUD, The Federal Trade Commision, Countrywide, the FBI,and anyone else I could think of, because I strongly beleive there is wrong doing here on the part of Countrywide Mortgage.

Also, after sending several e-mails to Countrywide over and over, and never getting a response from them, I recieved a e-mail from Countrywide with someone else's private tax information. I beleive Countrywide went against their own privacy policy, and I beleive it's against the law to send other people's private information out. So, now I question my own private information held by Countrywide Mortgage, and I beleive the rest of Countrywide customers should wonder about their own information as well. I am very concerned about how Countrywide does business, and am in fear that my private financial information is or has been sent to other people.

I can say that Countrywide Mortgage CANNOT garantee me that my information is not being sent to other people, because I received someone else's information. Countrywide customers beware about your information, and who it may be seen by. I copied the e-mail that was sent to me, for those who want to investigate this matter. Countrywide Mortgage still has the response e-mail posted on my account, (in messages).

Everyone must realize yes its Countrywides fault for all of our mess, but lets not forget its Bank Of America who calls the shots...they are the ones lying to us. Hopefully it will all catch up with them.

losing our homes

I purchasew a home in Temecula, California, thru US Mortgage Solutions Inc. Leander was Countrywide Lender who sold the lloan to EMC Mortgage located in Louisville, Tx.

It is an economic disaster for me being an American Disabled Veteran who begin paying taxes in the year 1953.

for seven years with out any help so far,this company has rip me off for thousands on home insurance at a cost of $1,456 for my home that is 43 years old and 1,072 sq.ft. of living space. now doing my run door to door questioning to my neighbor about there insurance, all had a higher limits of liability, by everyone of there premium was allot lower and there home much larger, and so far all my call to the company has not help are a reasonable answer, to my question, and all I can see right now is all in color, either mind are their, which is green, already try others for home insurance that my neighbor they got, and I call, they get me a price, I go to there office, the price change, so I hope you can see my problem here in Mo, and I am not moving, I ret form the army, did my time for the free of man just to get ripoff by man, thank you for your time

I pay my mortgage every other friday for the last seven years, never missed a payment because it is automatic taken out my account, beginning at $478.67 for P&I, then come the escrow part, which I am leaning the hard way, taxes ok, running right now at 268.81 divide by 12, now the insurance ripoff at 1456.00 divide by 12, is the up setting part, which bring me to $673 for mortgage payment, and living on a fix income, I see them taking this home by way of paper work, just seem to me I am paying so much for so little, hope you understand, from my little understanding how this company is working.

country wide took a appilcation from us and say that they was going to send a apparise out and the did. He came out and said that work needed to be done so we did not have the money to really fix what need to be done so Carmen from country wide say well use the mortgage money and we did and this made us behind. And the lower interest rate was not approved we are on a fix rate on 10 percent we are trying to get a lower interest rate. We also need at least 6 months to find some where to live. Because this rate is to high.

Me & my husband bought our 1st home in May 2007 but my husband got laid off in October of that year. Thank God he found a job, but with a 55% decrease in pay. I immediately called countrywide and explained our situation, I was told that I will qualify for a modification, so I proceeded to give them all the information that was asked for, but I was informed that I didnt qualify for a modification, this kept going on for 10 months. I finally got a letter in the mail that I was approved a modification, but they only decreased my payments $200.00. We felt that we had to sign it because we didin't want to loose our home.

Are credit has been ruined by this. Even if I try to refinance, there;s no way I would get approved. The damage has been done already. I have to start from scratch to try to rebuild my credit.

Countrywide is worthless, I have been trying to negotiate some assistance for my mother's condo who is 75 years old for over 6 months. Countrywide advised me in Nov 08 about a program that I would be able to qualify for. Upon calling in December 08 to ask about the program they told me they didn't know what I was talking about. That there was no such program, I thought i was loosing my mind, but I wasnt since reading some of the stories on this sight. I am still trying to negotiate but with no success. Does anyone care or does the government know how this company victimizes it customers.


My husband worked out a plan with countrywide to make up for the back payments.We were told to sign some papers and overnight ther papers and 4,000 dollars. I did everything I was supposed to. We didnt hear from anyone, so I called everyday I could not get in comtact with Karen King.My phone calls were transfered to India. They laughed at me when I told them I was trying to get in touch with Karen King. Well, we got the money returned at the end of December saying we were denied because they didnt receive the package till the 3rd of December. I have proof they sighed for it around 2:30 in the afternoon on the 2nd!!!! No one will help us no one knows anything. From what I understand our home was sold on the 3rd of December.I want my home. She took my home from my family and no one at countrywide knows anything.My husband even tried to get JAG involed since my husband is a Navy sailor.


LOAN MODIFICATIONS are misleading Policy makers and the Public. Bank of America and Countrywide need to be investigated and sanctioned!!!

After being ignored, left on hold forever, disconnected and denied any help what so ever, I finally got approved for a modification loan that will only benefit the mortgage company.

My interest rate of 8.25% was not decreased
My pay-off balance was increased by $ 8305.00
An interest of $ 3085.00 was added

Escrow taxes were increased to 11/2 per year/mos

If I was having a problem with my payment in the last year, what makes them think I can make a larger payment.

I have been self employed for many years and was able to afford all taxes, heath and life insurance, SEP, savings, hire help and even invest a little. All has been used to survive these last years hopping I can bring my business back. My home is all I and my daughter have left and we need it so we can work on building our lives back up. My home is also my place of business.

My husband and I were both laid off in 2008 and were unemployed for several months. I called Countrywide to ask for assistance due to our financial hardship. They said we needed to find jobs before they would consider helping us in any way. We eventually found jobs but the income was cut significantly. I notified Countrywide and was basically told we didn't qualify because we do not make enough income. This is why we are asking for assistance! I feel they don't care about helping Homeowners even though that is what they claim to do. I cannot refinance because I am upside down and I don't want to lose my house.

My husband and I are trying to generate extra income but with today's economy, it is very difficult. I don't see how Homeowners are getting any assistance even though that is the impression left by lenders and the new programs that roll out. It's sad that billions of dollars go out to bail out companies, but not the people. We will continue to lose homes while the financial institutions continue to take in the bail out money.

We may lose my home after 7 years. We worked so hard to buy it and maintain it. We never lied about our income and now we are in a situation that is difficult to change. It has been emotionally difficult to ask for help, wait, then get turned down. Then start all over again.

I don't know if I should be grateful or start packing? I was offered a Modification from countrywide which took 5 months to get that.All they did was increase my balance of my loan and offered me a 2500.00 a month payment which myself being in the mortgage business regrettably my income dropped by half. They had all my income and never even looked at it! So I did not sign the modification, and was told there was another program that I may fit into. At that point I hired a Attorney out of Jupiter Florida (Federal Home Management agency). Sold me on the fact that he was able to get Countrywide to drop some of past payment and get me payment where I could afford it.He told me not to speak with CountryWide that his attorney will handle countrywide. I truly needed help and of course I didn't want to lose my home!

$1800.00 later, received the mod from countrywide and I was so shocked to see my payment only went down to $1700.00 not including escrows,WOW! NOTHING WAS DONE, COUNTRYWIDE DID NOT DROP MY RATE TO GET MY PAYMENT WHERE I COULD AFFORD TO STAY IN MY HOME. so the Modification that Federal home Agency ripped me off for the $1800.00 Also on top of all that, countrywide put forced placed insurance on my home,the insurance I had, they did not except my insurance and when I tried to change the insurance I unfortunately did not have the funds to CHANGE it.

Talking to countrywide at this time, they are telling me there is one more program that I may qualify for. I have not been allowed to make a payment for 09 months. So we will see with the presents promises, lets see if the homeowners get any help at all!

Right when my policy was canceled and countrywide put forced place insurance on my home. The 1st week of July a Hugh Oak tree fell on my home. With the forced place insurance the tree stayed on my roof for almost three months, I called every two days to the foreclosure dept to release the funds they received from the insurance company, Finally 9/6/08 they released the funds just for the tree.2weeks into the tree being on the roof, something was able to find it's way down the kitchen plumbing,nothing will drain so I am unable to use the kitchen sink at all, also cannot use my dishwasher. Anyway as you can see I have been though so much with this, It is February 14th and still nothing has been done to the roof and I am still using a bucket to use my sink!


I called Countrywide for a modification with November 2008. I needed help with my mortgage because I have a pay option loan that increase. My loan has increased over 70,000 dollars since October 2006. They told me that I was qualified for this new program they had. They asked for all of my personal information, and I gave it to them. They said that the plan began December 1st, and to wait 30 days. I called and they said that they have all my information on file and they told me to wait 30 days. I continued calling, and they kept telling me it is in workout progress. They told me that I would be notified by mail and I could watch the status online when I log in.

I checked on their website daily, and it said that my request was cancelled. They never called to tell me anything about why it was cancelled, and I never to this day received anything in the mail. I then called them and they said that it was because I don't have sufficient income. They suggested I get a roommate or a second job. They told me that the investors are not interested in giving me new terms. I asked them what else I can do, they said I can do a short sale or foreclose but the pay option loan will stay in effect.

I still continue making minimum payment, never late negative amortization continues. My loan amount is up to 475,000 and my house appraised at 300,000. Is there help out there it seems that the people you speak to at Countrywide are nobody of importance and they have no power to make any decisions. The impression given is hold out as long as you can and then give up and walk. Where is the assistance when Bank of America took over Countrywide

Im going to lose my home to the bank

3 months behind on mortgage, applied for Loan Modification on Nov. 28th, never heard anything from Countrywide checked on line saw loan was processing. Called about every 2 weeks to check status. On Feb 4th note was in my account that loan was canceled due to homeowner not providing asked for information. Called CW spoke with supervisor Shane he informed me that I had not provided income paperwork, ever, when I informed him I had my fax transmital sheet, showing it was accepted on Nov 28th and no one from CW had ever called or sent me mail notification of needed paperwork, he then told me that my loan was DECLINED not canceled due to my loan not Originating with CW. Since they had purchased my loan from Compass Mortgage.

Then I received a letter yesterday stating my loan modification was canceled due to, me not sending in income varification. And telling me I could re apply if I sent in appropiate paperwork. So I don't know who to believe or how to proceed. Should I reapply, how do I verify they have rcvd all paperwork, as the customer service dept. told me that they can not call the loan modification negotiators,when I had been in direct contact with them over 3 months and no one ever told me that they needed anything further. I think they have been very Unethical.


My husband and I purchased a home, our first in June of 2007 and our loan was sold to Countrywide. We have an 80/20 loan, the 80 being interest only, the 20 being 10%. We knew we would be re-financing so we were not worried. Since then we have refinanced the 80% interest only into a 5% FHA loan.

Countrywide just made everything so damn difficult for us, the refused to subordinate the 20% for weeks, then months, then at closing we got the ok, and they pulled it back from us sighting new corporate rules. They kept us dangling for weeks on end. Now, we have NEVER been late on a payment, in all honesty the payments are made about one (1) week early so that was not an issue, and my husband and I are well over the 150K income mark per year, however, they said that WAS NOT ENOUGH income to support the loan. WHAT!? What a crock. I cannot wait till that whole company just crumbles into nothing.


I filed bankruptcy in the last 8 years and have thus I have come out of bankruptcy. My mortage payments have increased and I have no where to send my payments to Countrywide Mortage. When I call their number it tells me that the company is in Bankruptcy ! What do I need to do about these payments. This company is of NO HELP !

Who gets this money ! Will this cause me to lose my home!

Due to the fact that this company increased my payments during a time when I was between jobs, hours cut due to the economy,financial strain, what are consumers to do ?

We agreed to a 30 year fixed/ 7.2% Interest home loan. Our beginning payments were $644.40, and in just 1 years time, we now have a $666.23 payment due each month. The beckley office has now closed and we cannot reach anyone that will help us.

We are paying a lot more money than we can for a mortgage we agreed to pay at only 644 with escrow added. Unsure how this is legal?

I was in between jobs, my ex will not pay child support and fell behind on my mortgage. I received serveral letters from Countrywide stating that if i need help with my payments to call them. Well I did and every time I called, all they could tell was that I did not qualify for any of their programs. The only thing they could do for me was to split the payments I owe into a few months increasing my monthly mortgage, which already was increased because of the interest rate.

And to top it off when I called the person on the other end could barely speak english. I tried a modification agency which did not help because Countrywide refused my modification. Now I have received a letter stating that if I do not come up with some money they will start foreclosure on my home.

I took over care of my mother inlaw who owns & resides in the home which under mortgage by Countrywide which also includes taking over her financial aspect as well. In the light of the economic situation my husband was laid off in June of 08 & was out of work for 4 monthes which was bad as we helped to pay the bills & mom's income was to pay mortgage & whatever bills we couldn't. In Oct of 08 she had to have surgery which kept her in the hosp for a week...we had several things happen to snowball into a huge finacial mess which put us behind 2 monthes in our payments I called Countrywide & let them know of our situation & what our options were.

In January 09 I called again (3rd month) & told them I could send half our payment as we just had another $600 crisis & it took away from our funds. They said to hold off paying anything and to call back beginning of Feb. @ which time we would be 4 monthes behind & eligible for hardship programs so I didn't send anything in & called Feb 2nd. At this time I was told that I would have to apply ove rthe phone for the hardship which I did & told them I could apply $500. towards that month @ which time the lady told me not to send anything in that we were approved for forbearance program that would suspend our payments until May 15th & @ that time we'd have to make high payments to bring up the balance current to which I agreed.

I was fully prepared to send in the $500 but she said I didn't have to make any payments til may 15th but if I could start making payments beginning March that it would help. That I should use the $500 I was going to send them towards paying down bills so I could afford to pay full payments in the future. I did just what they told me & on Feb 7th I was called by a different person & asked why I hadn't sent in the $500. to which I explained the situation & everything I was told. She said that each person I talked to would tell me a different thing becasue they were all in different areas & had different info. I was also told that as of then we were in danger of being forclosed @ anytime and that I should send full balance in immeadiately to stop this. I was flabbergasted @ how they had lied to us and told us we would have help & that we didn't have to worry about being forclosed & then to hear all this. My MIL has been in this home since 1992. She has disibilities, & increasing demntia ( which is why we take care of her) which moving to a new place would be detrimental to her health & well being trying to learn new things & new places. I am doing everything in my power to save her home. Countrywide has continually lied to me & put us in serious trouble as such.

I asked for help for a modification plan in November to help with my mortgage because I was two months behind. They told me that I was qualified for this new program they had. They asked for all of my personal information, and I gave it to them. They said that the plan began December 1st, and to wait 30 days. I called and they said that my information still wasn't in the system, and they told me to wait 30-60 days. I continued calling, and they kept telling me different information, and asking me the SAME questions EVERYTIME i talked to them.

I checked on their website, and it said that my request was cancelled. They never called to tell me anything about any changes made. I then called them and they said that it was because I don't have sufficient income. I checked online again, and it said Your Loan Modification has been canceled from workout servicing because of the investor guidelines which govern your loan.

Now I have to continue paying the normal mortgage plan, which I am still two months behind. I was cut hours at my job, which is why I applied for the plan in the first place.

My husband and I purchased our current home in October of 2004. In May of 2005 we had tried to get out of the ARM (predatory loan) that we were given. Since then it has been a rollercoaster ride with Counrtywide. I have a huge file of paperwork and letter that i have written to Countrywide and have gotten nowhere with them. I have even borrowed money from relatives to continue making payments on our home. At the end of November I sent in all documents they had asked me because I qualified for the new program starting December 1, 2008.

Since then I kept calling at least once a week and they said it was under review and if they needed anymore information they would contact me. The last couple of weeks I have not been able to get in contact with them, I kept getting disconnected. Until today, and only to find out that they closed my file on 2/04 because they needed new updated information. My previous information was to old. It seems kind of odd to me that until my file was closed i was able to get into contact with someone.

Anyway, I am still not done with them. When the CA Attorney General filed a lawsuit against Countrywide I filed a complaint. And today I filed another because I think they are doing things on purpose. It is easier for them to foreclose than to modify these bad loans, it is a way they can get rid of them and off their books. So, anyone else wants to complain or really do something about this and be heard. I suggest filing your complaint with your state Attorney General and talking to an attorney, which is something that is recommended when you file a complaint with the state.

In 2007 we refinaced our home with countrywide. We live on a lake and we had to fix a sea wall. We were to get 17,000.00. We talked to them over a month to make sure all was correct. The titile woman came at midnight for us to sigh the papers. We saw we were getting 470.00 something dollars. We said oh no there has been a mistake and she said no problem just sign it and call them Monday to check it out or change your mind, I am 65 and my Husband is 71. So we said ok. Monday we called Henry and he would not come to the phone. But we were told we had 3 days.

We kept calling the next but Henry was too busy to talk to us. We got his partner and he said he would check it out.He called us and said they decided to pay our car off which was not listed on the application. We said to stop the loan and he said he was sorry. I told him it was faud and he said yes it is. Well we had to file bankrupsty and we have lost our house now. We are old and we loved our cabin on the lake. If we had got the amount Henry promised we would not have lost our house. The lying is new to us. I guess its our age. We thought Henry was honest but i guess not. Thank you for reading this.

Had to file bankrupsty lost house

They added a home ins escrow to our account with their insurance and won't remove it even though I have proven 3 times that we have had homeowners insurance with Farmers the entire time! They claim I am 6 months behind and am in default on my loan! Reps state they need to transfer me and it ends up either disconnecting, or they say they will fix it. It hasn't been fixed yet and it is a year later!

This has damaged our credit score- the report obviously shows we are in serious delinquency on our home and we can't get the home refinanced with another lender because of this! It is emotionally frustrating to know that I am actually doing my part and they are falling short on their end. It has gotten to the point where I want to give up but it wouldn't help our situation.

I was sold a ARM and began having concerns about being able to pay my mortgage 2 years back. The economy was showing signs of downturn and my business was beginning to bring in less income. At the time i had 720 credit and had not been late on a payment on my mortgage for the 5 years i had my loan. The financial hardship led to a seperation of my marriage and that led to additional financial hardship. I was calling countrywide every few weeks trying to get them to renegotiate my loan. after many months of sending the requested hardship packet a number of times which they would claim they didn't receive or was incomplete they finally offered to refinance me to a fixed rate loan of 7%. my rate had risen from 5% to 7.25% so the 7% offer was only .25% less than what i had and they wanted to charge me nearly $14,000 for the refinance.

I knew this wouldn't allow me to keep the home so i put the house of the market for sale. i was fortunate that i found two pre qualified buyers who both put in offers over the fair market value determined on the home. the bank turned both offers down. my only recourse was to give the home back thru deed in lieu. they requested another hardship packet despite the fact it was the same as the one i had just sent in for the fifth time. i was shocked when they turned down the deed in lieu choosing instead to foreclose. why they would choose to spend money on foreclosure to get the house back instead of just taking it for free left me completely dumbfounded.

up till this point i had still never missed or been late on a payment. in order to keep up with payments up till this point i was forced to let go of all my employees. i notified the company that i was moving out of the house so they could go ahead with the foreclosure and stopped making payments on the house. however, its now been 13 months and they still have not foreclosed. the continued derogatory monthly information on my credit has caused my credit to be completely ruined. this is now causing me to shut down what business ive been able to retain because im no longer able to operate without credit.

ive now lost my home, my marriage and my business as a result of countrywides complete reluctance to assist or at the very least operate with any common sense whatsoever.

We purchased a home in August 2007 and was finaced through Countrywide Home Loans. We went thorugh some finacial hardship soon right after purchasing the home. I called Countrywide to ask how can i pay the 2 months that was behind. They advised me to wait longer so that I can qualify for one of their programs. i did. I beleived them. I applied 3 times and no ones has been able to help me til this day. It's incredible! They have had me send money..via westurn union, have returned it. have made me send papers back and forth. The bottom line is that they make you go through obstacle course to end up in forclosure regardless. My story is too long....

Now I'm loosing my house, dont have a sale date yet but im sure its coming. i have two kids and I have seperated since all this. have spent many nights crying, unable to sleep, headaches. I just feel like there is no one to help me.

My wife and I are struggling to pay our bills and mortgage because of my loss of employment in Dec 2007 we have been living barly getting by and called Countrywide to get help but they told me I have to be behind 90 days before they will do anything resulting in bad credit reporting and foreclosure proceedings I think its not fair we are really scared of losing our home I lived there since 1965 my birth, I bought the house off my parents.

When i had been dealing with Countrywide and never had they told me that my home was in foreclosure and there was never anything by way of mail or signs or a sticker on my home saying that my home was being sold. Until i contacted countrywide on the 6th of Oct.2008 just as i had since the fuel prices started taking its toll,well this time and this was the first time i had any knowledge of this that my home was sold on the 2nd of Oct.2008, I was devastated and with so much junk mail that was being mailed i did not think that it had anything to do with us. But this one caught my eye and i had not tossed it, and so i called the number and was surprised that some one answered being it was late and i just wanted to hear what was said on there greeting if they had one, well a man answered and said that they could still help and not to worry and don't talk to anyone.

so what i was told was that now that they sold my house that i was a tenant and this company would keep me in my home until they were ready to sell and offer them through there real estate Atty.that was doing this because he had so many homes anyway that he was up set about what was happening to the home owners and what to help,his cost was 25,000.00 above what he purchases my home for and that I was to make sure that if i receive an eviction they would handle it. it was not long and an eviction notice was on the front gate so i sent it to Alex asap and that was that, when he came to my house to pick up the money and i asked him for a contract he only had one in Spanish so i fill took that one and insisted he give me a number or confirmation for this money he gave me his DL# and said he would send the English version by mail.

he did and not knowing what i signed i was so beaten at this point i felt i had no choice,so now i received a ULD in on the gate and i would call him often to make sure everything was going OK and to keep asking what his bosses names were and the name of the guy that was going to buy my house back for me and something wasn't feeling right and i asked what was that loophole law that i wanted to make sure this was not illegal. In the interest of time and not to let them get away I have more information I just want him caught also i have emails, texts from him

1700.00 dollar so far and i would not pay any more until i had more information as to his company and the people involved he would not answer any thing after i stopped paying. I have been prayed on by Countrywide and swindled out of 80,000.00 thousand dollars and thinking that i was wrong to not be able to pay my debts because the fuel prices and now this i can not described the damage all of this has played! we have lost everything and on top of that this company that refers to safe haven as a title, also this is not the same as the one on the Internet they don't have a web.i have a lot of information on them

I have my home loan with Countrywide Mortgage. In oct. 2008 I called to inform them that work was getting very slow. Countrywide told me not to worry, help would be available in Dec.. I was late with my Dec. payment and, now late with Jan. I have received a notice of intent to foreclose from countrywide. I have applied for their workout program on Jan. 4 2009. They instructed me to fax them a hardship letter, bank statments and, anything that would prove a hardship. Countrywide claims they did not receive all of paper work. However, they did receive the paper work that would only benefit Countrywide in their decision for the workout program. I refaxed more paper work. Again, they only received part of the paper work.

At one time I was told by Countrywide to spend less money on food and, even learn to eat leftover food. I explained to them that the only way that I could make my payment was to get a cash advance on credit cards. Countrywide told me that at least I would'nt get any further behind on my mortgage payment. Now, I have an extra $4,300 ON my creditcards. I do not undrstand all this bailout garbage but, I do understand that Countrywide will bait people in to making us think they are going to help as long as we sending money. The fact is that i'm going to loose my home.

The fact is that Countrywide knew that it would be impossile for me to get caught up on payments but, THEY PROMISE HOPE if you can send money. I was told that it would look better on their decision for a loan modification if I could make just one more payment. now, instead of renewing my contractors bond and, charging my creditcards Countrywide has all my resorces for money and I will still loose my home.

1) In Oct. 2008 I was told not to worry that help would be available in the later part of Dec. 2008. IT WAS NOT AVAILABLE. 2) i'm a lic. tile contractor in Calif. I can not do any business without a bond. I sent the money to Countrywide that would have paid for bond. They knew this because, I faxed them a copy of my bond cancelation. This is part of the paperwok they claim they did'nt receive. However, my fax transmittle read the fax was received ok. They wanted me to beleive that if I would send every dollar that I could, things would look better for a loan modification.

I don't know what Countrywide thinks a hardship should be. My wife had to take a job in a city 200 miles away. We see eachother every two months. We have been doing this for nearly two years so we could save our home and keep health ins.. I think we have done our part on keeping up with mortgage payments over the past three and a half years. WE HAVE A HARDSHIP. NOW, THANKS TO COUNTRYWIDE AKA BANK OF AMERICA we are deeper in debpt. Countrywide wants the money that the Gov. handed them, Countrywide wants whatever money they can get from the homeowners and, whatever money they can get from the auction sales of homes. We made huge sacrafices and some from the advise of Countrywide. now we will end up nothing. someone has to put a stop to their unfair tactics. I will try to tell my expirence to any news station that will listen.

Countrywide purchased my loan from my old mortgage company in October. My October and November payments were made to the old lender which then forwarded them on. I paid exactly what my old lender told me to. Countrywide lost the October payment and says that both payments were over 200.00 short. Meanwhile beginning with the December payment and on, they keep tacking on another 200.00 per month even though I pay exactly what my payment is supposed to be. I have called, written, filed complaints with consumer affairs, everything.

If you can get aperson on the phone which I did once after over 4 hours they just said they don't know why the 2 payments were 200.00 more. I refuse to pay the 400.00 until I get an explanation and meanwhile now they say I owe 800.00....They call 5 times a day with an automated message to call and if you do, the only options are when are you going to pay? No option for I don't owe it... I can't refinance because it is a rental property and no one is refinancing rentals right now even though I am within the 80% of value. Now I receive a letter saying if I pay down my principal balance I have to pay a 250.00 fee everytime I send more than the principal due. What a joke!

In October of 2007, I contacted Countrywide Home Loans of a hardship being experienced and requested a loan modification or workout of sorts due to my filing for divorce based on a domestic violence case; myself the victim, my husband at the time, the perpetrator . My husband refused to make the mortgage payments since I filed for divorce and I was making the payments on my credit card until our initial court hearing. I initially spoke with representative Gabriel in the Home Retention Center who after taking my information suggested I qualified for a hardship. He referred me to the Countrywide Hope Team division to proceed with a modification.

I spoke with Ashleigh F who determined I indeed fell into the category of a hardship and instructed me to fax in two months documentation of bank statements, income and the divorce filing paperwork along with a cover letter. I did so On Oct. 10, 2007. On Oct. 19, 277 I received a letter from Countrywide stating my request for assistance cannot be fulfilled at this time although they did receive my correspondence for the hardship I was experiencing and then went on to talk about foreclosure sales, etc. Mind you, I wasnt delinquent in any payments as I was instructed to keep them current on advice of the Countrywide Hope Team Representative F until a decision was made. I was paying them on my credit card to keep payments current.

In short, I got a divorce, was awarded occupancy of the house until it sold and my ex-husband was ordered to make the monthly payments in lieu of child support and maintenance. The house has been on the market since January 2008, has had a high level of showings but no contract or offer to date, due to the economy. I provide the monthly mortgage coupon to my lawyer to give to my ex-husband as there is a no contact restraining order against him until Feb. 2010. My ex-husband has made the payments in a timely matter since until November, 2008. The only reason I found out the Nov. payment wasnt made was I hadnt received the monthly coupon for December, 2008. When I went to download one online December 4th, 2008 I was locked out of my account due to non-payment. I had to agree to commit to make the December payment and January payment before I could ever access my account! I again scrambled to make payments on my credit card to keep current. I found out my ex-husband has been laid off four times due to the economy since February 2008 and is only able to make $1500.00 a month instead of the full amount when I was threatening to garnish his wages (hes in the utilities and infrastructure construction business). He provided two months paystubs proving his wages were cut in half. I knew then the phrase You cant get blood out of a turnip? rendered true in my case.

On January 6, 2009, I again started the process of hardship, loan modification, or some type of short sale option with Countrywide Home Loans. I was given five separate toll free numbers pointing to different departments only to fine they all pointed to the same automated system in the Countrywide Home Retention Center. I did as each representative asked and provided the reason for my hardship call. I was finally directed to call back and update my financials in their database. I did this with a loan counselor named Bianca. She was most empathetic to my financial status but stated the Home Retention Center couldnt help me as my debt to income (DTI) ratio was at 47%. The data base only allowed a margin of 14%-30% for loan modification. I asked her to include the $1500.00 income my ex-husband was able to pay me which brought my DTI down to 37% but still above their guidelines. She referred me to the loan hardship/workout dept. and asked I call since my financials were updated. Again, the same automated system of which I was finally referred to Fernando in the Workout Dept..

I found Fernando to be one of the most condescending individuals I have ever encountered. He stated to me I should not be paying my car payment or credit cards as they are luxuries but should be concentrating on my house first. After explaining to him I need my car to go to work daily, and my credit card debt is due to a costly divorce and payments on my mortgage on numerous occasions since October 2007. I then asked why I was declined for a hardship back in 2007 and he stated it was because I was going through a divorce and they didnt know who would be awarded the house in a divorce. I stated the loan was in my name, who do you think is going to get the house and its been for sale for a year to no avail. He laughed at me for trying to sell in this economic mess!!! I asked why there was no workout available, even a short sale? He sated because my DTI was at 37%. I asked him why the going Conventional lending cap is at 41% and Countrywide only allow 37%? He stated he doesnt run the software they use only has to go by their output margins.

I then asked him if my DTI range was from 14%-30% do you think I would be calling for a hardship plan? He then asked if I would be making any more money in the near future possibly they could help me then. I said I was looking for a part-time job but couldnt find one and also have a daughter to raise. I asked him if Countrywide truly wanted another house foreclosed on to own as it seems the company wont do anything until it gets to that point. He stated no Mam, the last thing we need is another foreclosure. I said, well youre probably going to get one with this type of business protocol. He told me sorry, cant help but good luck!

My sister, a loan officer of 25 years, was appalled when I told her of this and pointed me to this Consumer Affairs website. She printed off 129 pages of complaints against Countrywide for me. I plan on writing a formal letter to Countrywide Financial Corporation providing all documentation I have since 2007. I also plan on including all complaints posted here she printed and sending copies of everything to my CO State Attorney General, Senators, the US Federal Attorney General and US Federal Comptroller. I suggest anyone reading my complaint to do the same.

Maybe once and for all, the American people will be represented and help will be forthcoming. Lord knows this economic bailout package to the banks isnt doing what it was designed to do. I am with President Obama in stating, Its shameful? in his 1/30/09 video on the 18 million dollars in corporate bonuses received from the first round of TARP distributions.

I contacted Countrywide regarding lowering my fixed rate mortgage charge from 1st mortgage 6 percent 2990.00 and 2nd mortgage 800.00 per month, and they refused. At first I sent them all the documentation they needed in November, when I initially lost my job and 45000.00 less income, due to layoff and downsize. I waited to hear from Countrywide after faxing over my hardship description including bank statements to verify my situation. I continued to call Countrywide every 2 weeks to hear about my case. I kept receving foreclosure notices, I called again last week, and was told, my claim was denied.

There is no Stimulus that will help me, and I must pay over 11,000.00 by February 2nd, or I will need to vacate my home. I NEED YOUR HELP!!! I HAVE NO PLACE TO GO!!! Ihave since gotten a new job, and can afford to pay countrywide $2000.00 per month, on both loans, but they said they do not want that money!! THEY WANT THE 11000.00 NOW THEN THE 4,000.00 per month going forward. My HOA has even been nice enough to allow me to pay them little by little to catch up, in order to prevent forclosure. I have started paying the HOA today with a money order I bought at the post office. PLEASE HELP ME!! THEY ARE SENDING SHERIFFS TO EMBARASS ME AND MY FAMILY, AND PUT US IN THE STREET!!

I am actually a Countrywide employee and would like to take the time to respond to some of what I have read here. I have worked for them for almost a year, and I can tell you that I have lost sleep at night over some of the things I have seen. I cannot risk my job at this point in time, but I will say that some of the complaints about them are valid. On the other side of that coin, as being a phone rep at that company, that there are SO many people looking for a free hand out.

That is not to say that there isn't millions of people that validly need help, what I am saying is that everyone wants to get on the low interest rate band wagon. I can explain it like this: If the mortgage *product* is causing your inability to continue making payments, (meaning an interest rate adjustment, or recast of your payments) that your loan could be *considered* for payment relief. That doesn't mean that you are going to have a $500 a month mortgage payment, it just means that the company may lower your rate for a period of years, usually 5, then it goes back adjustable. OR they lower your interest rate for a period of time and step it back up over a period of years where it remains capped for the rest of the loan.

The company is only considering principle balance reductions for a small percentage of the payopt arms that have negative am. Those loans, and only the ones fitting certain specifics, are being considered for a principle balance write down to 90% of the current appraised value. I can tell you that I haven't seen one yet. For the general 15/30 year fixed interest rate loans, if you fall behind, the company will help you get back to current, by rolling any past due amount (taxes NORMALLY included) back into the principle and refiguring your payments at the same interest rate for how ever many months are left on the loan.

there are certain investors that are allowing countrywide to lower interest rates and extend loan terms with a modification, but again your loan has to meet VERY certain specifics. And has to be delinquent. Falling delinquent doesn't ensure you are going to get a lower payment. There is a lot of misconception about loan modifications. And a lot of predatory loan modification specialists out there. I talk to these people all day long, and can tell you, that beyond a shadow of a doubt, we are doing NOTHING for these companies that are any different than what we would do for a borrower free of charge. That is the truth.

It is a mistake to believe that you are entitled to a lower payment. If your loan and financial information fits into specific pegs, the investor umbrella your loan is under ALLOWS countrywide to modify your loan in a way that lowers your payments, and luck is on your side, that may happen for you. But don't count on it. They say that you can't fit a square peg into a round hole. In this case its true. If you fall behind, call Countrywide, but don't expect your world to be fixed, or made any easier, by the great and mighty mortgage company.

I am in no way defending all of the predatory lending, like I said previously, I have lost sleep and have had nightmares about mothers hauling their children out of a home with a big foreclosure sign on the front... I just want to help give people a realistic idea of what is actually being done, by a person on the front lines of the mortgage crises all day, every day...

I tried to refinance paid my application fee, was given 5 minutes to decide on the phone. After forking over the money no one could give me a definitive answer about what my monthly mortgage would be. I am refinancing with them because my loan is with them. When I asked how much my monthly amount would be just refinancing what I owe, it came up higher than what I'm paying? I'm no dummy but, ok. why would I refinance for a higher payment? They are slow to answer and, I'm getting so frustrated. I just want my application fee back and, I'll try another more reputable mortgage lender.

I'm a single mother with two children and I'm very worried that we will all be homeless soon. We are that close.

I was out of work for 10 months due to illness, then I got divorced. I am paying all the bills from the marriage. I tried to workout something with Countrywide and they took all this information down and had me send in some stuff. Well it was denied because the person who noterized it signed in pencil. I can't help that. Then they said well let's try this loan modifications program. Countrywide had me fax in a ton of information to be reviewed for a modification loan.

My home is in the paper to be sold in 9 days. I have called them asking why they have not postphoned the sale. They say they are still reveiwing my account and can stop the sale at the last minute if they have to. I was supposed to hear something on Jan. 27th. I did not. I called they said then it would be Feb. 5th. What do you do in this case will my home be sold before they even tell me anything. Can they do this. They are the one's who told me to put in for the program and submit the paperwork. They told me all collections activities would be stopped until a decision is made. They are lying about everything. I have been told my case was opened on Jan. 6th and is being handled by G. HENDREN. How come he wont call me?

I just want to know what to do. Do I need to start packing, find a place to live or what. How much time do I have to get out after my house is sold?

I am in a rut as many Americans are going through right now. My home income is based on sales and we all know sales of all kinds are so low everyone is suffering. I have tried to get in touch with Countrywide to get some kind of help. I was notified that i was eligible for the home loan modification program. I have faxed and faxed the their request but only get a run around. I am very scared to loose my house. What can we do as consumers to get Countrywide's attention as individuals and get some answers.

I have had so much problems come of this. Many sleepless nights, My husband and I hardly spend time with my son because we have requested more hours at work. Payments keep coming, but the answers just dont.

I am dealing with a listing agent that refuses to give me information about country wide contact...I have not receive my escrow money...I cancelled my contract 3months...the listing agent has been rude and he says he is forbidden to give me any contact numbers to call country wide representive...please help

the result is..I have a engineer that is threatening to sue because he suppose to be paid from the escrow account...

In October of 2007, I contacted Countrywide Home Loans of a hardship being experienced and requested a loan modification or workout of sorts due to my filing for divorce based on a domestic violence case; myself the victim, my husband at the time, the perpetrator . My husband refused to make the mortgage payments since I filed for divorce and I was making the payments on my credit card until our initial court hearing. I initially spoke with representative Gabriel in the Home Retention Center who after taking my information suggested I qualified for a hardship. He referred me to the Countrywide Hope Team division to proceed with a modification.

I spoke with Ashleigh F who determined I indeed fell into the category of a hardship and instructed me to fax in two months documentation of bank statements, income and the divorce filing paperwork along with a cover letter. I did so On Oct. 10, 2007. On Oct. 19, 277 I received a letter from Countrywide stating my request for assistance cannot be fulfilled at this time although they did receive my correspondence for the hardship I was experiencing and then went on to talk about foreclosure sales, etc. Mind you, I wasnt delinquent in any payments as I was instructed to keep them current on advice of the Countrywide Hope Team Representative F until a decision was made. I was paying them on my credit card to keep payments current.

In short, I got a divorce, was awarded occupancy of the house until it sold and my ex-husband was ordered to make the monthly payments in lieu of child support and maintenance. The house has been on the market since January 2008, has had a high level of showings but no contract or offer to date, due to the economy. I provide the monthly mortgage coupon to my lawyer to give to my ex-husband as there is a no contact restraining order against him until Feb. 2010. My ex-husband has made the payments in a timely matter since until November, 2008. The only reason I found out the Nov. payment wasnt made was I hadnt received the monthly coupon for December, 2008.

When I went to download one online December 4th, 2008 I was locked out of my account due to non-payment. I had to agree to commit to make the December payment and January payment before I could ever access my account! I again scrambled to make payments on my credit card to keep current. I found out my ex-husband has been laid off four times due to the economy since February 2008 and is only able to make $1500.00 a month instead of the full amount when I was threatening to garnish his wages (hes in the utilities and infrastructure construction business). He provided two months paystubs proving his wages were cut in half. I knew then the phrase You cant get blood out of a turnip? rendered true in my case.

On January 6, 2009, I again started the process of hardship, loan modification, or some type of short sale option with Countrywide Home Loans. I was given five separate toll free numbers pointing to different departments only to fine they all pointed to the same automated system in the Countrywide Home Retention Center. I did as each representative asked and provided the reason for my hardship call. I was finally directed to call back and update my financials in their database. I did this with a loan counselor named Bianca. She was most empathetic to my financial status but stated the Home Retention Center couldnt help me as my debt to income (DTI) ratio was at 47%. The data base only allowed a margin of 14%-30% for loan modification. I asked her to include the $1500.00 income my ex-husband was able to pay me which brought my DTI down to 37% but still above their guidelines. She referred me to the loan hardship/workout dept. and asked I call since my financials were updated.

Again, the same automated system of which I was finally referred to Fernando in the Workout Dept..

I found Fernando to be one of the most condescending individuals I have ever encountered. He stated to me I should not be paying my car payment or credit cards as they are luxuries but should be concentrating on my house first. After explaining to him I need my car to go to work daily, and my credit card debt is due to a costly divorce and payments on my mortgage on numerous occasions since October 2007. I then asked why I was declined for a hardship back in 2007 and he stated it was because I was going through a divorce and they didnt know who would be awarded the house in a divorce.

I stated the loan was in my name, who do you think is going to get the house and its been for sale for a year to no avail. He laughed at me for trying to sell in this economic mess!!! I asked why there was no workout available, even a short sale? He sated because my DTI was at 37%. I asked him why the going Conventional lending cap is at 41% and Countrywide only allow 37%? He stated he doesnt run the software they use only has to go by their output margins. I then asked him if my DTI range was from 14%-30% do you think I would be calling for a hardship plan? He then asked if I would be making any more money in the near future possibly they could help me then. I said I was looking for a part-time job but couldnt find one and also have a daughter to raise. I asked him if Countrywide truly wanted another house foreclosed on to own as it seems the company wont do anything until it gets to that point. He stated no Mam, the last thing we need is another foreclosure. I said, well youre probably going to get one with this type of business protocol. He told me sorry, cant help but good luck!

My sister, a loan officer of 25 years, was appalled when I told her of this and pointed me to this Consumer Affairs website. She printed off 129 pages of complaints against Countrywide for me. I plan on writing a formal letter to Countrywide Financial Corporation providing all documentation I have since 2007. I also plan on including all complaints posted here she printed and sending copies of everything to my CO State Attorney General, Senators, the US Federal Attorney General and US Federal Comptroller. I suggest anyone reading my complaint to do the same.

This is about my escrow account. back in nov, i went on line to see my account with them, and i noticed my scrow account was in red, when i studied the account i noticed that they had pay my county tax bill twice, therefore my montly payment had become 700 dollars higher, to fund the scrow account, I called them inmediatelly after spending half an hour dealing with automatic phone operators finally i spoke with someone at the scrow account department, she agreed with me and told me my scrow account would be credited inmediatelly and they would contact my count tax office (Bastrop county) to get the refund. I was happy the problem had been resolved, I went to the company web site and yes in deed my scrow account was credited properly.

3 weeks late i wentback to their web site and guess what? my scrow account was in red again and my payment is back to 1800.00 and not 1100.00 or so, i called them inmediatelly again i spent a great deal of time trying to get to the supervisor, finally i spoke to Nila who kept on saying that this was my problem now and should get he money back from the bastrop county office, I said by now Im about to have a nervous break down, talking to this woman who kept on reapeating the same thing.

by the way after the first time it happened i called bastrop county tax department and i spoke to joyce and l. harmon who agreed that they had received payment twice and they would process the refund. any way since Nila and I would no getting any where Iasked for her boss whose name is Jakie, i was told by nila that would cold me with the 48 hours. so far no response from them.

first of all i dont have 1800.00 to pay my mortagage is about 500.00 the rest is taxes and the mental anguish can not be measured


Countrywide is the devil!

I can't believe so many people listed here are actually able to get a person on the phone. Since October I have been trying to talk with people there and only get the automated lady who won't let me talk to a person. She always says she believes she can help me. Is the computer taking over the company?

Today was told I'm being forclosed and when I told them I've been waiting since October for a case worker from Fannie May they said, Oh yeah, we see you were requesting that but some people who were put in the system in October and November were kicked out by a glich in the system. Son of a ...

Meanwhile we refinanced about 2 years ago and then we got a divorce. When we divorced we tried to sell the house but they refinanced us way above what the property is worth (they sent their own appraiser and official to the house to sign the contract for remortgage) so we couldnt' even sell it at a loss.

Then I tried to refinance to get my ex's name off the loan but to do so I had to bring thousands to the table.

So I can't refinance into my name, I can't sell the property, I can't get anyone from Countrywide on the phone and they call to ask me what my intentions are? Oh, and whenever I sent partial payments to them over the last few months they returned them to me! And they overpaid my taxes last year from the escrow account after faxing them my tax bill more than 5 times (because they had no record of it).

Apparently today they said I qualified for some program as of January 23rd but I only have 10 days to respond. They called me with an automated messge to tell me while I was at work a few days ago but again, my luck with auomated answering service from there is unsuccessful. Now I have to scurry to see if I can get it. And when I mentioned the whole getting my ex off the loan bit she said, Oh well you may qualify for an Assumption loan. What?????????

Countrywide has me trapped. I hate them for what they have done to me. They have destroyed me.

My hosue is gonig to be foreclosed on, I will have no place to live, my 11 year old daughter will suffer emotional distress and I will be ruined financially. My ex husband will also be ruined financially at no fault of his own and he may not be able to get housing or any other loans for a vehicle to get to work because of his financial situation and it will be Countrywide's fault.


I obtained a home loan from Countrywide upon purchasing a townhome in Doylestown shortly after filing for divorce. Countrywide based their decision on lending on my projected divorce settlement. My divorce settlement came out no where near where Countrywide anticipated and I fell behind on my mortgage payments (I had/have 3 young children with little income) I immediately put the home up for sale and found showings few and far between.

I was forced to move out of the home based on recommendation from both Countrywide and the realtors involved. We dropped the price substantially and received an offer in October of 2007. It was less than I owed on the mortgage by about $6,000. I hired attorney Jeff McCullough to present the offer to Countrywide. He did ... Countrywide only responded to this offer after numerous phone calls and over 90 days later with a counter offer. Unfortunately, the original offer expired 60 days before Countrywide even acknowledged the offer. I then asked Mr. McCullough to move forward with a Deed in Lieu. Countrywide did not/would not respond to him, me, letters or phone calls. The staff at Countrywide had a different, vague answer at each contact with them.

Finally we have now received final foreclosure notice and my home is going up for public auction. Pathetic that this company that preys on those who need solutions in their lives. All this time, I have been told by Country Wide that I should ... not live in the property, not rent it out (if I had rented it out all this time I would have had an opportunity to possibly save the home), not have it listed on the market. All of this was wrong. Everytime I picked up the phone to try to discuss solutions, it was useless. My attorney had the same problem. My financial burden had tripled, in regards to this property, thanks to their lack of interest in my property & situation. This type of predatory lending and lack of responsiveness should not be allowed.

I'm up to date on my payments as I type this, however I've lost my second job. I've been trying to call Countrywide for a week to find out what my options are for a forbarence of 3 months. Each time I call I am told that either the system is down or I get a recorded message saying I'm sorry, I'm unable to transfer your call at this time. Please call back later. Then it drops the call. I'm trying to do what I'm supposed to do according to their website, but to no avail. After all I've read on this site about Countrywide, they should be investigated.

Minimal at this point

I was shocked to see so many complaints on this website about Countrywide. The government gave them money thru B of A and yet they continue to screw their customers. I can't even list all of the people I talked to regarding a loan modification which I was denied because I had about $200 a month left over in my pocket and I was not in arrears on my payment. So much for trying to be proactive. I will just try to suck up the amount of increase I know is coming. Looks like I get another part time job.

Now they have added another bill because they can't get the twice faxed proof of insurance I have sent. The gal this am that I talked to tells me to call with the information, don't bother to fax. What the ......? If they didn't want you to fax anything to them, why give those instructions. The incompetence is too great to try to comprehend. I send all kinds of comments to them electronically and it always comes back to please call. Are you kidding?

In 2006 I refinanced to improve my home to pay bills stuff you do. And six to eight mounths later I called countrywide and spoke with a O. Mitchell I told him what I wanted to do and he told me that it was to soon to refi, I asked so when can I refi he told me to whight till November or so. So I whighted till then I had Orrin # so I called and he started on my app. When Orrin called me back with the news witch was good so we did what was needed to get it done. While wighting for the closing than J. Angeles called me just about telling me what loan I was taken when I told [her] that I was working with O. Mitchell. Josielyn Angeles informed me that she was his boss.

I felt threttand I did not want Mitchel to lose his job so I went with J. Angeles, So I tought that evrything was ok now we locked in our rate and waited after awhile I called O. Mitchell and I found out he no longer worked there. So now to make it short now it is 2009 weve did evrything they asked of us they let my money run out and now we are a year behind no letters no forclosures no nothing.

My wife is activly dieing and the stress is making her sicker and now it is taking a toll on me I have been ill and now disabled now im on a fixed income witch is stupid when I was trying to refi it was all set I had at least 6,to 8,000, in the bank and a full time job. This has drove me to be suisidel. I am seeing help. I realy dont no how much my plate can hold and I no there are more out there with the same story about Countrywide Thankyou for your time.

Was told on 12/20/2008 to fax in documents to them to qualify for a loan modification. I faxed many times. When I call they keep telling me that they did not receive them. I faxed about 10 plus times. I fax people all the time. I think that they are just making it look like my fault if I don't get the modification. I have done everything on my part. Called on 1/27/09. Still said they did not receive fax. Faxed again 20 plus times after the woman hung up on me. I asked to speak to her manager and she hung up on me. I am so frustrated. What do I do?


I called and spoke with 3 different represenatives and one gentalman who said he was a manager, about my refund from an old account after I refinanced. They told me that they sent me out a refund check from my escrow balance, shortly after that account was closed. Thing is I didn't recieve it. I was told that I cashed it, I ask them to send me a copy of the check, because I never received it. If the check was cashed as they stated, why is it a problem with me getting a copy of the said cashed check. It's been two months and they refused to send it.

I have had other issues with country wide in the past with my previous account. When I refinanced my deal it was with a different company, I had no idea they were going to sell it back to CountryWide. Countrywide, I feel like has taken advantage of me. I am very upset with the way that they have handled this matter. It is my feeling that they are scamers preying on their home buyers.

I am out of my money, and now that I have been layed off it is impairative that I have that money in order to assist me making my next monthly payment. I have always paid my mortgage on time I am a very loyal customer and I deserved to be treated fair.

We closed on our house in Aug. 2007. Our rate was supposed to be 5.25% as stated in our paperwork, but at closing, the papers reflected 6.875%. We had no choice but to sign the papers or our earnest money of $13,500 would be lost. In June of 2008, my husband's income sunk $50,000 a year due to cutbacks and the economy. Then my husband became ill and went on Short term disability. We called countrywide immediately to see what our options were. They suggested a forebearance, which was explained to us that we would not have to make our payments for a few months.

When we asked where those payments would go, Cheree told us that it would go to the end of the mortgage. I asked if the payment would increase and she said only by about $50. She told us to sit tight and at the end of the forebearance period, we would have to submit an income statement to do the modification. Well, here we are, our forebearance ends in three days and I called to submit the information, and I could not get a hold of my modification person, Tracy.

I was transfered everywhere and finally spoke to Daniel, who claims to work in the modification department. I explained that I was supposed to call for modification as my forebearance was ending, and he took my financial information. After computing numbers, he told me that we were not eligible, and that $13,000 would be due immediately or foreclosure would be imminent. I was floored!!! This was not what we were told!! I cannot believe that we are going to lose the one thing that we have worked so hard for. My poor children!!!!We are going to be out on the street in a town with no family because my husband's company re-located us here.

We have been trying to work a deal with Countrywide since August of 2008. We had been drawing off of our savings account to keep our mortgage and bills current and knew the well was going to run dry soon. We were told at that time we didn't qualify for any help because we weren't behind. So much for being proactive! Come Novemeber 2008 we unfortunately had to default on our loan as we ran out of money to draw from. Spoke with someone (you speak to someone different every time and when you ask for an extension they say you can't reach anyone through an extension to speak with them again) we were told to submit bank statements, pay stubs, and a letter stating why we were having a hardship. We told them we wanted to get into the Government Program for Home Retention.

Called back every week for over 2 months and kept being told it was under review. Finally someone told us we didn't qualify for any help. I guess they were never going to tell us that. Another person told us to submit yet another hardship package and she was going to submit it specifically for a reduction of principal (Our home is over $200,000 upside down).

Called back a week later as we were told to do and was again told we didn't qualify. I am so sick and tired of doing everything we are told to do and then a week later be told there is nothing they can do. Why tell me to do it then?!? I am also sick and tired of Countrywide acting like I am the one not doing anything. They call every single day and I tell them the same thing over and over again. Its getting ridiculous and I am tired of explaining out situation over and over again every day to a different person. One of the Intent to Accelerate Letters I received had the phone number to HUD counseling on it.

I called that and spoke with a man who said he has personally worked with Countrywide before and he told me the different workout options they had. When I spoke with Countrywide about this they insisted they had no such programs (i.e. reduction of interest rate, reduction of principal, deed in lieu of foreclosure, etc). I have 3 small children and have done EVERYTHING Countrywide has asked me to do, short of making the account current, and I really don't want to lose my house. It would be the best solution for both countrywide and me to work this out. They are going to lose big if they take the house. I have the house on the market for a short sale right now, but the few realtors I did speak with said dealing with countrywide on a short sale is horrid.

We notified Countrywide in Oct 2007 that we had run into financial difficulty. We owed taxes due to an error on our return, my husband was diagnosed with sleep apnea, I had pnemonia, and we had to reduce the number of federal exemptions we were claiming so we wouldn't owe taxes in 2008. We were told we could skip Oct and start the process for a loan modification.

In December we are sent a foreclosure notice. When I call to ask why they say it was because we didn't send in our Oct payment. When I stated that we thought our loan modification was approved they said no it was in process and that until it was approved they would continue with the foreclosure process. We moved out of the home in March 2008 and have called everyday, faxed the necessary paperwork at least 8 times trying to get back in our house.

We have been denied 3 loan modifications even though our medical is caught up, our income has increased by $10,000 a year and all of our credit cards are now paid off. They would rather foreclose on the property even though their own appraisal showed the home to only be worth $422k and we owe $740k. If they think I will pay the difference I will file bankruptcy before that happens. they want us to pay $52k in back mortgage even though we haven't lived in the house in the last 10 months. We offered to pay $6k and that was not good enough. They have the worse customer service no one returns your calls, they lose paperwork and are rude. I hope Bank of America goes bankrupt and all their loan non-negotiators are out of a job and lose their homes.

I had a wreck, thereby becoming disabled. My income dropped to $868 a month SSI. Countrywide will not discuss modification because payments are still current, but would love to see if I qualify to refinance. Obviously, I do not qualify. And I am so sure they would be ready to talk if I quit making payments, yeah right! I even enter pay plan with CCCS and they would not work with counselor either. One customer service guy said he would extend my grace period so I could miss a payment to discuss it! SCARY games.

Still stuck. I guess I will try to sell again even though I do not want to. I do know how long I can last. Glory to God for the grace to carry on.

We were able to modify our home loan, but we did it through the HOPE Program. They somehow worked with Countrywide. You can find their number online. We got a lower interest rate, which is good, but the process was a nightmare. I don't want to scare anyone off but we spent countless hours every day for months providing the requested documents, doing and redoing and redoing the modification, talking with them on the phone, faxing, emailing, following up, etc. There is not way that the average person can get through this process.

I believe I am a fairly good judge of this since my husband and I are professionals and we were barely able to come out of it with our sanity still intact. In the end, they destroyed my husband's and my credit over a $30.00 fee that they never requested payment for. The loan modification agent apparently requested a payoff amount which cost $30.00 and did not tell us to pay it, so it somehow got tacked onto the loan and for 6 months or more, every payment I made got reduced by this $30.00 so that it showed I wasn't paying the full balance every month for 6 mos.

Only I had no idea this was happening and did not find out until after my credit card companies (all owned by B of A, who also owns CW, by the way) cut off my credit cards 6 months later. Countrywide sent letters to the credit reporting agencies, but who knows what more I'll have to do to get it fixed. What was the point of going thru all this hell when my credit was ruined anyway? Again, I don't want to scare anyone off, but Countrywide's incompetence must be reported.

Being charged on a zero balance. I transfered balance from Countrywide to US Bank. Check cased by Countrywide on 9th Dec but am still showing a balance of $2021 at Countrywide and liable to pay interest. (which i have paid by mistake).

Loss of money on zero balance.


I have been filing hardship with Countrywide as of February 2008 due to my husband (a self employed general contractor) being unemployed. I have sent 4 packages for hardship, the final one in November 2008 requesting that I be approved for the Home Retention program with Countrywide/B of A. I have not heard anything from Countrywide since I began filing hardship in February 2008. I call once a week only to be told the same vague response, It looks like you may qualify for the home retention program To date we are now behind on payments from July 2008 through January 2009, online my loan says modification, today I went online and the modification has been removed. I am in fear that we may lose our home. I thought they had to work with the bad loans that were sold. I fit into the criteria and I have a solid income, but not enough income to pay the current mortgage payment. Can anyone help us?

My husband and I are mentally and physically drained. We do not want to lose our home and are extremely stressed. We can't afford an attorney, so what can we do??

On 1-16-09 I contacted CountryWide for a P/O on my mortgage. (My mortgage is a convention 30 year fixed rate loan, and I have NEVER missed a payment.) During the recording I receieved my P/O and the recording went on to say my escrow account had a negative balance. I proceeded to press every option, and finally I reached a human(?). I asked what a negative escrow balance met. Of course they didn't know and I was transfered four times. Each time I was asured I was speaking with someone who could help me.

Finally I was told your payment is going from $751.00 to $915.00 a month. Is there anything eles I can do for you? I was speechless at the response, and the lack of professionalism. When I told the person I couldn't make a $915.00 payment I was then told, if I couldn't make the payment I had 45 days to vacate the property. I made mention of CountryWides website Financial Hardship Assistance. Without knowing anything about my situation I was told I didn't qualify for any assistance under that program. It's this type of business (lack of) that is driving our economy down the drain. So much for the american dream.

I am on SSD. This situation is making me so sick, I will be signing myself into the hospital. If I have to walk away from my home I will be homeless.

I have five loans with Countrywide Home. I have never been late on any of the loans, I contacted Countrywide and I explained to F. Fimanio that because of the economy I am having a problem paying the first second and third I have on my primary residence so I need to consolidate the loans into one loan, he said he would have to run my credit. After running my credit he said if he was to consolidate just of the loans the first, second and third I would be saving approximately one thousand dollars a month, I said great. He then said I need to provide proof of income I explained to him that I am self employed and business is bad just like the economy but I provided my 07 tax returns.

I was then transferred to E. Lopez and after checking my tax returns he said I did not qualify to consolidate the loans in other words I need to prove I can pay one thousand dollars less a month to qualify for the loan. I was then transferred to the home retention department and I spoke with Faith 800- ext 7894 she asked me questions, I answered and then she told me I did not qualify for anything because I am not delinquent. I am currently paying approximately $2,500 extra each month Countrywide refuses to consolidate even one of the five loans I have with them.

I spoke to numerous persons at Countrywide and they said basically as long as I am current we cannot help you and I dont earn enough to justify consolidating the loans which will reduce my monthly payments. I explained to Countrywide that because of this economy I have burnt though my savings and I am running out of options. I called Countrywide at 800- ext 8605 on January 06, 2009 and I spoke to Gabrielle and I explained my situation desperately trying to save my property and my credit, she said if I do not make the payment on time there will be a late charge and my credit will be impacted and if I fall behind I could sell the property back to the bank. It seems to me that is what Countrywide wants me to do. After putting a large down payment and paying on my property for years give it to Countrywide.

Is not the 45 billion Bank of America received from the government enough?

Problem sleeping and not sure how long can continue paying on all the loans some being interest only Heloc loans that adjust every month.

My husband & I have a 1st Mortgage w/ Countrywide (CW) and have been in good standing since 12/2005. We have an option ARM that was scheduled for a rate change in 04/2008. In an attempt to be proactive and get ahead of a potentially large pmt increase, we contacted CW in 11/2007 and requested a modification. We were told to give our 'financials' and that someone would get back with us. This never happened.

In approximately March of 2008, we again contacted CW and were advised that an appraisal was required and that someone would get back with us. We called back approximately 30 days later and were once again advised that an appraisal was still pending, to give our financials once again and someone would get back with us. We were never contacted.

Finally we felt we were fighting a losing battle and defaulted on our 1st mortgage payment in 08/2008. Our hope was that CW would finally move forward and work with us in good faith. We believe that it is not only unfortunate but RIDICULOUS that customers are all but forced into this type of situation as a result of CWs backward business practices.

CW at this point DID manage to contact us as we were delinquent sadly, we were thrilled to finally get a call ! We once again went through the ENTIRE SCENARIO and were advised to send our financials, that someone would get back with us. No one did.


In 11/2008, we finally received a Modification Agreement. Imagine our surprise when the Modification was written with a HIGHER UPB and HIGHER monthly payment (???) CW contacted us the next day and we advised them that there was NO ADVANTAGE whatsoever in signing an agreement that put us in a WORSE position than we were already in. The UPB is almost twice as much as the value of the property and the payment is more than HALF of our monthly salary. We were advised at this time that we did qualify for modification under the TARP plan and that someone would contact us after December 1.


We never received a call or correspondence from CW which is in violation of RESPA in my understanding and was a REPEATED scenario with CW over the period of a year. Several letters were faxed, not one response received. We ended up contacting CW once again on 01/12/2009 and were advised to give our financials AGAIN. We called the next day to complete this information and were told at that time that we did NOT qualify and that we would lose our home. We were advised to leave a message with Supervisor, Laura M. she also did not call us back.

SO, on the one hand we qualify. On the other hand, we do NOT. We are at a complete loss to understand ANY OF THIS. All we asked from the beginning was that our loan be MODIFIED. We would NEVER have missed one payment, much less 6 and we certainly wish to remain in our home as repeatedly stated. It makes no sense that CW is willing to lose literally tens of thousands of dollars to go through an expensive Foreclosure process and gamble that the home can be sold AT ALL (there are at least 15 homes for sale and countless more sitting empty). If CW is able to sell the home, youll be starting over with new customers at half the UPB and half the payment ANYWAY when all you had to do was work with US to begin with. UNBELIEVABLE.

This is our last ditch effort. Bottom line: We want to keep the house. We want to make our payment but it needs to be REDUCED under the guidelines of the TARP plan.

All we asked was that CW work with us and from all we can gather - we absolutely do qualify for modification under the TARP plan. I have read over and over the same stories from other customers of CW - where is the TARP money going ?? We have faxed letter after letter, sent our 'financials' time and time again and have gotten NOWHERE. We would NEVER have missed ONE payment if they would have just worked with us from the beginning ALL WE ASK IS THAT COUNTRYWIDE MODIFY OUR LOAN - LOWER PAYMENT, LOWER UPB - UNDER THE TARP PLAN. THAT IS ALL WE ARE ASKING.


I had a run of bad luck that included a loss of employment, saw my income become 1/4 of what it had previously been, a car accident with an uninsured driver that resulted in my having to sue my own insurance company, the death of a close family memeber, some major medical expenses that were unexpected, and a divorce, so I got behind on the payments. I began contacting Countrywide and trying to work out some sort of way for me to keep my house.

They led me along for months, telling me that a review process was in underway to modify my loans. I repeatedly faxed them information, I called every few weeks, and was repeatedly told that I should just, Sit tight. That the review was underway, and they would contact me when it was complete. Months later I received notification of a sale date for my property. I contacted them, and they confessed to me that they had never even begun the review for modification process, and that it was now too late to do it.

Since then they call me frequently, and I have called them, only now they just play dumb, and pretend none of our previous conversations had taken place, and just demand I pay them many thousands of dollars more than I could ever hope to if I want to keep my house.

Not only did they lie to me, lead me along, they also sucked up precious time that I could have been using to try to sell the house or find some other option to keep it. Yesterday was the sale date, and I don't know exactly what happened, but I know that they now have another sale date next month, so obviously it didn't sell.

Part of me is hoping it sells for $5, so they loose their shirts on it, but I know all that will happen is they will get the difference from the government, to whome I pay tax dollars. Either way, I guess they win, and I loose!

Almost impossible to describe how negative of an impact that this has had on my life. My son is extremely distraught over all of this, and I suspect that I am looking at a period of homelessness before I am able to get into something else. I am a responsibele, hard-working and frugal person, I'll get back on my feet, but life is just hell right now!

In a letter dated 03/11/08, Countrywide advised me that I was default on my mortgage totalling $2,717.40. Shocked and confused about this ridiculous allegation, I contacted their office to inquire about the dates I was in default, however, I was told only the dates of my mortgage payments, which was up-to-date. They were unable to give me any dates that I defaulted on my loan. Nevertheless, they forclosed on my home on 06/02/08.

However, I refused to move and the new owner, appearing to be sympathic to my needs offered to lease my house to me. Under mental distress I agreed, however, unbeknownst to me, I signed an unlawful lease and now the landlord has cancelled my lease, given me an eviction notice and seven days to move. In a letter dated 08/14/08, T. Mullen, Customer Care Specialist, from Countrywide advised me that I was not in default of my loan but stated they justified the foreclosure simply because I had made several late payments.

As a result of problems pertaining to the foreclosure, I had a mental breakdown and I was hospitalized for several days due to thoughts of suicide and I am still under a doctor's care.

I refinanced my mortgage back in August 2007 but at the time I flet pressured from all the phone calls from countrywide. I had a first and second mortgage so they convinced me to combine both but I had a set payment I wanted for my budget that I knew I could pay. After review, I thought they gave me a payment I could live with but what they did was deducted my taxes and homeowners from the payment. To get this loan they inflated my home apprasial and monthly income. I know I should have been more careful but I relied on the expert advise. I have had trouble making payments from the start and pay taxes late. I tried to get help from countrywide recently but they said they can not help me because my payments are up to date. I am behind in all other utilities and taxes because I have paid my mortgage. Do I have any legal claim against countrywide so I can reduce my loan payment or let it go to foreclosure. Please advise. Thank You.

We fell behind on our mortgage with countrywide. Just before thanksgiving someone from countrywide called my husband and told him about the loan modifications. We have since been approved however the loan docs never got to us and they at first said they would not send them back so I asked them if I should get an attorney. They wanted to help all of the sudden. My question is...These docs need to be signed by 1/18 and its already the 7th. I feel like they are procrastinating so we can't sign in time. Can someone help me? Are there anymore class suits against them?

My husband and I were married and purchased a home in july 2007. We knew we were getting a later financial start and decided to purchase a forclosed home. We knew that we would be gaining $20,000.00 in equity right off the start when we purchased this house. At closing we were shocked to discover our PMI at $588.00 on top of the loan. Desperate because we had already given up our apartment and being reassured that we could refinance, right away, we signed.

We tried to refinance immediately, to be told we would have to wait 3 months. Then we were told 6 mo., then 1 year. We were cleared by the underwriters and ready to go when we discovered countrywide had not put our appraisal in our closing documents and had changed our appraisal before we even signed, and didn't inform us. We couldn't refinance because we had $1,000.00 equity instead of the $20,000.00 we originally had. Since july 2008 (when we discovered countrywides fraudulant move) we have talked with numerous individuals trying to get our case reviewed. In the meantime i'm laid off.

We have made at least 5 calls a month since. We are told our case is under review but that they can't talk to us about it. We are now 1 payment behind and struggling from month to month. I just want to thank countrywide for their outstanding negligence with their customers (or bank of america, cause nothings changed), their mischevious ways of deceiving homeowners, and ofcourse the "wonderful, helpful" attitudes of the rude non-english speaking workers. Oh and I hope they care about their workers as much as they care about us!! And my 9 year old wants to thank them for their generosity!!! She loves that the fridge is empty and there's no money for clothes and shoes!!! Thanks!!!

Months ago I was contacted by Countrywide Bank about pre-approval for a home loan. I have a home thru countrywide already, and have had for years. I called them about the offer I received, and was pre-qualified for a loan. I spent months looking for the right home investment. I located a home and placed an offer that was accepted December 19th 2008. I spent $1,150.00 in earnest money, application, inspection, $455.00 of which was to satisfy countrywide requirements. I begin to work with countrywide to satisfy all documentation required. I spent hours with faxing information back and forth with the countrywide office, and phone calls.

I began working with Kim P. and then with Michael M. who locked my interest rate in, during Kims absents at the end of December. I was lead to believe this was a completed process and just waiting to close on the 16th of January. In the meantime, I have given notice to the current property manager of my current address, which is rented. I have made preparations to move, scheduling the switching locations of current services. I have secured insurance on the purchase property and scheduled movers.

With only 8 more days till close, I was contacted by Cynthia at countrywide and informed that the loan was turned down in underwriting. This has been an incredible financial burden on me, not to mention the physical time I have wasted being misled by countrywide bank. There has to be a law against this kind of perpetration. I will be contacting one of the lawyers that work in the building where I work, to find my legal course of action to recoup all monies and time countrywide has cost me since December 19th 2008.

Countrywide is not working with troubled borrowers as the guided by many of the bailout programs instruct. Freddie and Fannie are giving Countrywide some slack but this slack isn't making it's way to the borrower. I can pay my mortgage if they only reduce the payment by a few hundred/month. This will allow me to catch up and keep my home. I don't mind if the back-end the unpaid funds. Let's just get through this together.


This company is a absolutely ridiculous. Over the last 4 months, I have called several times to try and get a loan modification and keep getting told that I pretty much have to be pre-foreclosure to get it. I called today and spoke with 2 different mangers about any payment options that I may have. I've been unemployed for a few months and have been making my payments on time. I was told that because my bills were greater than my income, there were no options for me. I asked for a forebearance for 60-90 days in order to allow me additional time to find a job in the new year. I was told that I did not qualify for that.

Countrywide if the servicer for my 2nd mortgage. Wells Fargo holds my first and they have been working with me to help me stay in my home. Countrywide is full of greedy bastards and they are one of the lenders that got everyone into this housing mess in the first place. I have 2 other acquantances of mine who also have mortgages with Countrywide and have the same story to tell. I don't have an ARM so they are not willing to do anything for me even though I am going through a financial difficulty. I hope that when the new administration is in place, they will hold congressional hearings against these mortgage companies and hand Countrywide out to dry.

I have been trying to work something out with Countrywide, I have been on an ARM loan with an adjustable rate, I can not afford my current payment, I called countrywide to try to get some answers, I was just told I didnt qualify of the retention program, They didnt ask me about my income or anything, I am working 3 jobs just to try to keep my mortgage up, My other bills I am not able to pay, I called the retention program a couple more time to see if I could get anywhere, Everytime I get a lady with a heavy accent, I can not understand what she is saying, I have hung up on them a couple time because im frustrated I cant even get a person who speaks proper english,

They have never bothered calling me back, They knew my number but never bothered, Countrywide in only interseted in closing on your property, They will not work with you, I am trying at the moment to get my rate reduced its at 7.625 Thats just CRAZY, Someone whould get on this, Are there any Lawyers out there who want to make some money I think they should check out Countrywide,I am sure there are alot of customers who feel the same way as I,

If someone got on this they would have alot of customers to back them up, I am one of them feel free to comtact me, I havent been late on my mortages as of yet, But I just cant keep this up, My income is about 2,300.00 a month I pay countrywide 1,868.00 that leaves me with 432.00 and i have a car payment for 289.00 a month 143.00 left for food and other bills,

Needless to say my refrigerator in empty, and actually isnt working I need a new one but have no money to get one, and I am thenkful for haveing a McDonalds close to my home because I can feed me and my kids for about 5 Dollars, Not healthy but we are eating, Owning a house was alway a dream of mine, Countrywide made my dream my worst nightmare, If anyone out there know what I can do please let me know,
!!!!

Loan Modification, right. Same interest rates of 6.47% and 10.375% NO DOC LOAN, oh and they raised the payment $500.00 per month. The modification was to role the two missed payments on both the first and second on the back end of the loan. When is someone going to end stop this company?


I just talked with Hannah at Countrywide to see if I could lower the interest on my ARM. My ARM resets every 6 months (6 mo. LIBOR) and it reset 10/17 2008 at the highest rate of the month due to the meltdown. After 6 years of payments I am still paying only $87 a month principle on a $1000.00 payment. We are very low income due to my husband's illness and after telling Hannah every bit of my financials she informed me I don't make enough money to pay the mortgage and they can't lower my interest rate. I said I just needed a rate of 6% for 2 years until my husband gets his social security. Countrywide would rather foreclose on my home than help. I am current with my payments. I guess I'm just not a friend of Angello's.

Countrywide started this whole financial mess but to them it's still business as usual. I live in a state that is not suing Countrywide.

I am a widow, 84 years old.My income property was financed by Countrywide. It was sold in May 2005. Countrywide was holding $2,185.45 of my funds. My property was sold. They sent my money to the sold property address and not to my mailing address that was on file. They did not take the initiative to review my file for the mailing address.

The money remained in my account. I had no knowledge of that. After more than a year a third party removed the money on an obligation I was unaware of. I only obtained notied that the money had been there because of notice of removal by the sherrif Country wide offer invalid excuses why they did not check my file for a mailing address. They have denied liability because the amount is small and they know an attorney would not help me. They do not think you will do anything either. Can you contact them and help me.

I entered in the workout agreement program with Country Wide Home Loans 09/2005. During this period I was never allowed to send any payment directly to Country Wide by check or any other form of payment. I could only send payments thru Western Union. This type of payment carried an additional charge of $12.00 a month. Before I learned of this, I attempted to send a payment directly to Country Wide by check. After sometime lapse the check was returned. This made my payments even later. The problem was, I was never informed prior to that payment that Country Wide would only receive payments from me thru Western Union. This cause more stress and more undo harm. I already was paying extra and was stretched to try to catch up, now I have to pay extra for Country Wide to receive my payments without a reason. I never had a check bounce nor had I been sited for Non sufficient Funds.

Since 09/2005 I have been working with several officers at Country Wide Homes Loan. The last Officer I worked with in the workout program was Marie. On 10/2008 I was able to bring my Mortgage current. I spoke with Marie and ask her for the amount I needed to bring my mortgage current. She (Marie) was not polite, unprofessional and was very demeaning which I endured. She finally quoted the amount of $2982.00 which would bring the mortgage current as of 10/20/2008. I sent a check for the amount of $3200.00 on 10/20/2008 which they accepted, and additional amount of $975.00 on 10/24/2008 thru Western Union. This was for 11/2008 payment.

On 11/2008 I called because I had not received the 11/2008 Mortgage statement. I asked for Marie but the people at country wide were not able to find her as if she no longer worked there. Then I was told by one of the officers after being passed around that I owed for 11/2008. I was furious. I then explained that had sent in 11/2008 payment with a little extra. My current monthly payment after bringing it current was $763.00. They claimed that all money went toward late fees and toward my principles. It was my understanding that the late fees was supposed to be in the workout agreement. Before that, they could not explain to me where the money went. They said that I was misquoted by Marie. I explained that I wanted the extra money to go toward 11/2008 payments. We then compromised. After the loan officer said that they would retrieve the extra money from the principle, I would then only need to send in $47.00. I sent in that amount.

Long story short, I still had to send in the whole payment of $796.30 which included late fees. This was after all of the quoting and misquoting that I received from the Officers at country Wide Home Loans. I just received my 01/2008 statement that my payments will go up from $763.58 to $787.44, even thou my interest rates adjustment is not due to change until 08/2009. I have an adjustable Rate mortgage (ARM) Mortgage at 4.375 %. I feel that Country Wide is doing something unethical. I am now in the process of trying to have my account audited.

I have been cause undue mental stress and economic harm. Because of the extra unforseen monies that I had to pay has cause more economic harm and has smitten me against Mortgage Companies.

he told me he could lower my -payments and all he did was tell me his personal problems, never did nothing for me at all,thinking of getting a lawyer and sue,got my hope's up, then relize he did nothing

Countrywide refused to work with our defaulted mortgage. Finally accepted us, then refused to answer our calls, kicked out our package for one piece of paper and foreclosed, ousted me (I am disabled and have breast cancer). They hired welfare workers to smash, seize and destroy my property, spilled my cancer drugs all over floor destroyed valuable mementos and almost made me homeless.

My furniture, personal possessions were smashed, destroyed, missing. Cancer drugs taken and and not given, then some spilled. Me and my grand daughter were taken off property forcefully when we were tenants humiliating us in front of the neighborhood.

Bank of America/Countrywide, my first experience with them was when I purchase my home, they in the lenders agreement added $5000.00 to my closing cost did not show on HUD only lenders instruction. When I called them on it and would not signed my papers they told me I would lose my deposit which was almost that amount. I still refused to sign and finally spoke to a manager who told me it was a typo on there behalf. This typo was suppose to be added to my loan amount which most people would not catch.

Since this I have tried to do a loan modification with them due to market condition etc. I first ask them to send me the paperwork they had on file so I could match there's with mine since I never received a final HUD, Alex at countrywide which is in the origination dept told me he had never seen paperwork this bad, these are my loan documents. They have different date's, paperwork is missing, no final HUD all compliance issue, While I was doing my loan the loan office actually quit and call to tell me she no longer could work with this company due to ethical issues.

Tried doing a loan modification they sent me paperwork on July 3rd which I needed to have back on July 6 a sunday or loan modification was cancelled. July 3rd, 2008 a thursday, July 4th a national holiday, 5th a saturday and 6th a sunday. They reason for the rush I'm assuming because once again they gave me a mortgage payment which was $60.00 more a month than what it should have been. When I called them on it again they could not explain. My rate had been reduced to 5.75 on a mortgage payment of 306,339.72 should have been 1787.71 and there payment gave me a payment of 1849.87 No one could explain why my payment was $62.16 more a month, taxes and insurance is not impounded.

I have spoken to 4 managers which all told me they would call me back never heard back from any of them. I then called and told them I wanted to short sale the property they told me to work with them, they would get back to me, it would take them a couple of months just to make the payment they would work something out. That was 6 months ago and the person I spoke to no longer exist.

I'm amazed that bank of america would allow any of this to happen, this is no longer countrywide but bank of america they bought them. Hopefully bank of america will put some of there management in charge of this company and get get a handle on this company. Countrywide had been investigated and there's a pending law suit with the attorney general a 41 page law suit.

I'm assuming bank of america does not practice the same ethics that countrywide did. I'm in the mortgage industry this is why I have been able to see all the mistake's and I'm not intimidated by them. Otherwise I would have signed the original paperwork etc. This company misleads you from the get go. These loan officer, loan modification people and management is out of control, they only honest person I found in this company was in origination dept guy actually told me he had never seen paperwork on a loan so bad.

We purchased our home in August 2005 with a rate of 5.375% for three years. It is due to adjust in September, 2008. Since January of 2008, nine months before my ARM was to adjust, I started calling Countrywide regarding refinancing and Joe and other loan officers whom I spoke to, told me to wait as my loan depends on the Libor (when it re-adjusts, it can go either up or down). They advised me to wait until the arm adjusts.

Every time I called, they would advise me to wait. In the meantime, I received a Notice from Countrywide on June 18 [stating that that my ARM will adjust and the new payment is changing from $2,515 to $3,460.57]. This was a shocker (almost $1,000 more a month)and Joe and the other loan officers were advising me to wait! I could not refinance any longer due to the housing market and falling prices.

I wrote to Countrywide in June (3 months before my ARM is to adjust) informing them that I will not be able to make the extra $1,000 more a month. They requested a hardship letter and pay stubs etc. I faxed everything to them. On August 7, they sent me a notice that my request was denied. I called them again and they requested the same information, I faxed it to them again and then again, as they claimed that they did not receive it, although I had the confirmation fax receipt. It has been now almost 8 months of torture, anxiety, stress and not knowing what is going to happen to my family.

It is affecting my work. Had I refinanced back in January, I would not be in the mess I am today. Finally two weeks ago, Judy, my negotiator send me a loan modification for two years. She told me to sign and notorize it and send it back in the Fedex envelope provided before the deadline. I did just that. I call them two days later to see whether they received it and they said that they did, but that the loan has been cancelled.

They gave me no reason. I was appalled! How can they not honor their own contract? They also reported me to the Credit Bureau. My credit score was excellent, not blemised. Look what they have put me through. They also send me a notice of intent to accelerate foreclosure on November 17. I thought they were suppose to help homeowners. They misled me to thinking the Libor will go down and advised me to wait and not to refinance. I would not be in the mess today if it was not for Countrywide. Can you please help me?

torture, anxiety, depression, lack of sleep, work being affected, family troubles, pain in upper chest,

My husband and I (Marco) were going through Countrywide Home Loans and work with a Loan Officer named Shannon for a 1yr. We as borrowers gave the her what she needed to move forward with our loan, but we came to notice with in months of working with her she was miss placeing our confidential paper work because,after we have given it to her she will comne back a month later and say she needs the same information she requested before. I would always have to contact her to see where my loan status was. I will receive emails from her saying she will lock in the loan she had promise us a Fixed 30 year with a 5.875 .

Well our loan was not lock in. This is when I started noticeing she was not complying in what she said she will do. I will contact her and email her letting her know I want to know if my loans approve. She finally get back to me and say yes I am sending the approval to the Builder. The Builder Brookfield Homes will contact me and say she has not done so. I will call her again she will say it is on its way. This was the first time.

Then about 6 months into working with her she finally sent the Builder a pre Approval and said to the builder the loan approve. The closing date of our home was 11-20-08. And the Builder never received a Final approval from Shannon at Countrywide. This was when I told Shannon My Job did a reduction and I was layed off on 10-28-08 she told me don't worry she will let the builder know to extend the closing date. The Builder said okay we will till 12-18-08.

Then I let Shannon know I was working for a Temp Agency and I started on 11-18-08 at Citizens Buisness Bank would this be fine for us to qualify for our home Shannon said Yes as long as you can show 40 hrs and the Builder brings down the purchase price, Well I show proff and the builder did what they needed to do. Shannon said Docs will be ready to everyone in a email from the Builders to us and a Countrywide person who is Rose who also works with the builder will be ready on 12-12-08 or 12-15-08.

I spoke to Shannon On 12-15-08 and her boss Sara Aragon and said to them I do not have my docs when will I receive them they said They are working on getting them to me they told everyone this on Monday 12-15-08 we only had three days to get in our home that would of been 12-18-08 thursday. Well tuesday came I contacted Shannon office again and the builder contacted them. They said they are getting them to me. Now it is two days before getting into our home.

Well I received a call tuesday night around 4:30pm from Shannon and Sara a conference all they said sorry we are not able to approve your loan.I said what my loan was already approve. They said no it was not and we are not getting docs out I said I can not believe this you you were getting docs out and never mention we were not approve. We are Shock two days before going into our home we are told this.

They said the reason is because I was working for a temp agency and they can not get me in my home. Shannon and Sara the Branch Manager from Countrywide knew I was working for a Agency and never once said this would affect my loan they said as long as I can show I am working 40 hrs. Which I showed proff to them. We have two kids with no home a place to live. We are devastated.

We are homeless at this time,because what Countrywide has done to us. We need to find a place ASAP for our kids and our self to live in about a week

I had a neg arm loan with Countrywide from 2003 to 2007. Through the years my monthly payment kept going up. In late 2007 I could not afford to pay the payments anymore, later after a living nightmare for several months dealing with Countrywide rude reps that don't know what they are doing - Countrywide approved me for a loan mod - a fixed rate @ 5.5% for five years - but Countrywide refused to lower my principle balance to it's current market appraisal value. My new loan mod payment went from $2125.00 up to $3672,00. I felt forced to sign the new loan mod documents - If I didn't sign the documents my family would be homeless in the streets.

My payment went up over $1500,00 per-month. I explained to Countrywide workout department that I can't afford to go up on the payment. They said this was my only option take it or leave it, so I signed the documents hoping things would get better. Things only got worse, now my property is going to trustee sale. My property current value is approx $465.000 and I currently owe approx $967,000 - If Countrywide from the start would have not been so greedy, if they would have only listened and understood me from the start I would not be in this mess right now.

I would be making my monthly payments on-time and all this would have been behind me. I have been calling and sending letters to Countrywide for over six months now hoping I could work with them on lowering my principle balance so I could afford my home, as of today I still have not received a response. I understand I not the only customer in need but they should cooperate with me and look at the whole picture here.

It's very clear that if they sell the property (trustee sale) - they will get todays market appraisal value anyways, so why not just cooperate with me - rap-it-up and lower my principle balance and let me keep my home and move-on. It's not right that they leave me in the dark every single day for months wondering, scared, worried sick - whats coming nexts. What do I do?


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