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Consumer Affairs

Conseco - Insurance Disputes

Consumer Complaints & Reviews

robert of Lancaster, CA on Dec. 7, 2011
Satisfaction Rating: 1/5

My father had a life insurance policy with Conseco for $50,000. I was his caretaker but was sick and in and out of hospitals for four months last year. He has contributed $45,000 to this policy. It lapsed while I was in the hospital. My father passed away October 28, 2011. I have requested his policy, sent a check for $35 and certified mail. I have not received a copy of his policy. They are refusing to pay and it looks like they are going to get away with it.

The consequence to me is that Conseco has ripped off my inheritance. I am the sole beneficiary. The consequence to my father is that his Conseco premium was taken out of his checking account automatically each month. He paid $45,000 into his life insurance policy and he has lost it all. None of it mattered.

There are seemingly no consequences for Conseco. They just ripped my dad off and me off for $50,000.

Jodie of Rock Valley , IA on Aug. 30, 2011
Satisfaction Rating: 1/5

They are nothing but a scam! I'm writing on behalf of my 71-year old father-in-law. My mother-in-law passed away last November to cancer. It has been almost 10 months and Conseco keeps promising to pay the claims but then keeps sending letters to my father-in-law that they don't have information. My father-in-law has done all of the running to get invoices from three of the hospitals that were involved. I have faxed them, emailed them, mailed them and they still "claim" that they don't have all the information!

Now, Conseco has mailed a letter to my father-in-law that they got a word that he was dead! Yes, this is just another scam for them not to pay what they owe! They would claim that he's dead even if he is still alive! They also keep debiting his checking account for monthly payments! I'm fed up and very upset with this company!

Jim of Hydro, OK on July 16, 2003
We received a $12,000 insurance settlement from a hail storm on our property. I called Conseco and told them about it, I asked them what I needed to do to have the money applied to the principal balance of the mortgage. I was told to send the endorsed check with a signed letter requesting this to be done. I did that in April, here it is July, and they still do not have my money applied to the principal. I am trying to refinance the mortgage, but my banker cannot do it until this money is applied to my principal.
The impact has not really been on me and my family as of yet. I stopped making payments until they get it fixed. We can argue over it in court if we need to. We are waiting on this in order to refinance the existing debt and purchase another home.

Jim should not stop making payments on the loan. Making an advance principal payment does not release him from his obligation to make monthly payments. He would be better off demanding that Conseco refund the prepayment.

Joseph of Iota, LA on July 10, 2003
My mobile home is financed with Conseco. On October 3, 2002, my mobile home was damaged due to hurricane Lili. My insurance came out and paid for the damages. I had to send the insurance check to Conseco. Conseco holds the money and as I get estimates to fix the home, I send them to Conseco. Conseco then sends me half of the estimated amount.
My complaint is I sent in the estimate to fix my roof, I was sent half of the amount up front. After the roof was fixed with a white metal roof, I sent pictures and the invoice of the total price charged. The roof was fixed on April 4, 2003. The old roof was a black shingled roof. I sent pictures to Conseco and they sent a letter back saying that the pictures were not good enough because they could not tell if the roof had been changed.

Like I said we went from a black roof to a white roof. Someone is not doing their job because all the paperwork stated that the old roof was shingled and the new one was white metal. Also, the insurance paid to have the mobile home leveled. I paid cash to have it leveled. Conseco told me to send the receipt that was paid in full and they would reimburse me. I received a letter from Conseco stating that they need to contact M & M Movers to make sure that I paid them in full. Isn't that what a receipt is for? It just has been one thing after another with Conseco.

 
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