Complain about a product or service

Compass Bank

Bob of Scotsdale AZ (12/24/07)
Compass Bank raised the interest rate on my VISA credit card from 18% to 23% in September, 2007. My complaint is that they applied the increased rate to the OLD debt on my credit card. I specifically stopped using the card in order to avoid allowing them to apply the increase to the credit card. I have not used the card since being notified of the increase, meaning that I did not agree to allow them to apply the increase to the OLD debt from prior to the increase. I tried to work it out with Compass Bank, but they refused to reinstate the interest rate for the OLD debt; and they refused to give me a refund for the overcharges of interest.

Paying additional interest each month.

Darlene of Lakewood, CO October 29, 2007

Darlene of Lakewood CO (10/29/07)
I have paid my share of fees to Compass Bank. I had 5 small transactions which had enough available balance to pay those transactions on Friday, October 12, 2007. On Sunday, Oct. 14, I did two 100 ATM withdrawals, believing that my direct deposit had been done. However, on Monday, Oct. 15, I went online to check my account. I discovered that Compass Bank had posted the two 100 ATM withdrawals just hours before my direct deposit, and THEN they posted the five small transactions that I had done between Oct. 10 and Oct. 13.

Compass Bank has charged 7 NSF fees of 38 each for the 5 transactions that should have been covered by my available balance, two more for the two ATM withdrawals, and has posted 1 Overdraft fee of 38 and date, 4 Overdraft fees of 7 each for a total to date of 332' and they are posting a 7 fee each day. I have withdrawn my Direct Deposit with Compass Bank and have written 3 certified letters to Mr. Manatt and his immediate boss in Phoenix, AZ, as well as the head of the Customer Care Division in Phoenix.

I have not received any response, either by phone, e-mail or mail. I will not pay these outrageous fees as there is no mention in the Fees Agreement or any other Agreement provided to me when I opened my account with Compass that makes any statement about when direct deposits are made. 

Kent of Crestview, FL December 9, 2006

Kent of Crestview FL (12/09/06)
I checked my account recently only to find that I received two NSF charges on the day of my pay day as well as one afterwards. Something is wrong! In the past I hadn't complained when they charged my account 36.00 fees over a 1.00 or 2.00 overture but this is getting to be ridiculous.

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