Complain about a product or service

Compass Bank

Jacob of Scottsdale AZ (03/17/09)
On multiple occasions I have deposited CASH well before noon on any given weekday and find that I can't use my debit card without getting charged an NSF of 38 dollars. I have to go back the next day every time and get the fee reversed. As far as I recall they are breaking various banking codes specifically set up to protect the consumer from fraudulent abuse of one's checking account. They have the excuse that THEY don't post the money to the account until the next day. By law, they are required to release the first 100 dollars of any check as soon as it's presented, and CASH. CASH is YOURS!

If you put cash in an account and they give you a receipt, then your money is still your money and you CAN use it. I've read a lot of complaints about this problem. They are STEALING our money my friends! I ask that all of you go directly to the bank and person and chew out the manager and demand your money back! It works for me and I don't even have to yell. I just point out their theft and state it as theft and get my money back.

Don't let them try to pull the whole Posted vs. Available on you either because they use it in reverse to protect themselves all the time. Who can we call that actually will go to their offices and check the records? Seriously? Can we call the FDIC or anything? I just use them to fully CASH my checks now and then I spend a few bucks putting it all on a prepaid Visa... it's just safer. Sad.

Continued trips to the bank at my cost and time to get MY money refunded to me. Plus the cost of having to use a prepaid Visa because I can't trust Compass

Valerie of Somerset, TX January 30, 2009

Valerie of Somerset TX (01/30/09)
I have had my Compass account for about 3-4 months now since they bought out the Laredo National Bank and since then I have had nonstop overdraft charges. I mainly use my account for ebay (buying and selling)and didn't relize my boyfriend had uesed my ebay acct. and I guess he noticed i had a message for payment due and decided to use my checking account to pay the full balance instead of the balance due. Well the balance went over by 7.28 and didn't know. (He wasn't authorized to ues my checking account on ebay)

When i found out, 2 weeks had past and i called the 800 number and informed them that the charge was unauthorized. All the rep could say was he could give me credit for the first 38 fee plus he said maybe one or two 7 fees. I explained to him i had lost my job and couldn't pay the 143 fees. so he gave me credit for the 38 fee plus 14 for two 7 fees and when i checked my account on line a few days later it showed that he had charged me back the 14 fee the same day as the credit and i called and spoke to several other people and asked for a supervisor or anyone that would or could help me and was told that they wouldn't do anything for me it was my problem. Now i had to sell or get rid of alot of my stuff to pay the balance off and will be doing business else where.

Lucinda of Tucson, AZ January 16, 2009

Lucinda of Tucson AZ (01/16/09)
This is reguarding bouced check fees. I recently had some money problems and bounced my account. I don't mind paying the fee (38 each) but if you can't get all the fees paid by 6 days they charge you an additional 42 dollars and then 7 dollars a day.

I can't catch up with my account because the fees keep adding up. How can the normal person who gets paid every week to two weeks can't get it caught up. This is the way credit gets damaged.

Andrea of Phoenix, AZ January 11, 2009

Andrea of Phoenix AZ (01/11/09)
Compass Bank is very inconsistent in their practices and do what they can to take what they can from you. They advertise they will pay your ATM fees. Something like this you would assume would be a pretty simple transaction. NOT TRUE. As long as I have been banking with them they have NOT ONCE credited my account with the same amount of ATM receipts I have turned into them. The time it takes to post the credit is normally 2-3 weeks.

On a couple of occassions, they have lost all of my receipts, so I had to write up each ATM fee and they verified it by my statement. This last time what they did is the last straw for me and I am now looking to bank with a different bank. Last month I sent them 113.00 worth of ATM receipts, with a letter stating the total credited should be 134.00 as a few receipts were either lost or the ATM machine had no paper to print a receipt but they could easily verify the remaining via my statement (the same way they verified ATM fees paid when they lost my receipts)

Three days after I mailed in my recipts they posted a credit for 55.00, when I asked why? they said my ATM receipts must be for the last 3 months only, nothing prior will be credited and that a few of my receipts were too hard to read! Well they can say that about any receipt? and how do you avoid some ATM receipt coming out faded? how ridiculous can they be? or should I say how desparate? so they will not credit the rest to me.

I've had it with this lousy bank and their extremely high charge of overdraft fees and when my direct deposit is showing as pending on a Wednesday night and come Thursday morning if I debit something that Thursday morning, that debit posts instantly and my deposit is still pending. They have very unfair business practices, they are inconsistent and they are litterally stealing from their customers bank accounts for whatever reason they feel like that day. I'm out of there as soon as I do a little research on other banks and find one that will treat it's customers with courtesy and respect.

Joseph of Albuquerque, NM January 7, 2009

Joseph of Albuquerque NM (01/07/09)
I have had my account for about 3 months, it seems I am always getting NSF fees, though some of these are my fault, and I have no problem paying them, the way the bank posts your money, then posts online your account, is completely different then what the post on the back end. I have talked to 3 different supervisors, four associates and am still awaiting a call back from a regional. The last straw was this. I made sure after Christmas I kept track of my account.

My car payment went through on the 2nd of January, I had a remaining amount of (according to the bank 40.83), according to my online record with the bank 40.42. I made two additional purchases, both for 20 dollars. I was then over drawn 4.38. When I checked my account today, I had 3 NSF fees, one already posted, two were 'pending'. This is what it looked like: 1/2 Car Payment- 340.90 remaining 40.83 1/5 NSF Fee- 38.00 remaining 2.83 1/5 Pizza - 24 1/5 Gas Station 20 two pending NSF fees at 38 each How can I have enough to cover i of the two items after the car payment, but still get charged NSF fees?

The story from the bank goes like this. First Supervisor- We post in the order they are received Second Supervisor- We post by the day the institution you are doing business with, requests the funds Third Supervisor- We post as we receive them I wanted to know why I had an NSF fee AFTER my car payment, when I had plenty to pay for it. The excuse THird Supervisor We combined all of them on the 2nd of January, and thus you have three NSF fees. Interesting. Sp though on the first, when I made two twenty dollar purchases, there was more than enough in the bank for those, and on the second, when the check posted, there was not enough in there?

Hmmm eihter way I see it, I owe 1 solid NSF fee of 38 dollars. Two of the three transactions, were paid for, 1 was not. The overdraft was 4.38. I await a conversation with the regional who has called me, yest has not returned my calls, or they turn off the voice mail after hours. I do software support for the top 500 legal firms in the country, and in idle conversation, have told them about this, apparently a lot of people in Compass Banks region have had similar problems. I smell a class action suit on how they conduct business.

They tell their customers one thing, and show their customers one thing (on line banking), however they do something very different behind the scenes. Looks to me like they are floating numbers they way people float checks. They take a consumers money, and tell them there is nothing we can do, we cannot give it back.

In the last 2 months, Compass has taken over 500 FROM ME, PAID BACK ONLY 75.

Cliff of Cullman, AL November 28, 2008

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