Complain about a product or service

Compass Bank

Nina of Queen Creek, AZ October 20, 2009

I advise anyone who is considering banking with Compass to think twice. They have lousy accounting practices. Here is the chain of events. Friday I deposited 20.00 (it's all I had) to cover any unexpected expenses. This happened about 4:00. Unknowingly I had two 3.00 checks that they decided to post that day. Because of their lousy accounting practices they charged the 6.00 before they credited the 20.00. (The 20.00 didn't show up until Monday) Now I am dinged 38.00 for two 3.00 checks. I tried selling some stuff on Craiglist to get the money together to pay these nsf fees. No luck. Now, today, because it has been 6 days they have charged me an additional 42.00. Not counting the 7.00 fee they are going to charge me until payday.

Barbara of Tuscaloosa, AL August 30, 2009

I have never been so dissapointed with a bank in my life. In the month of June I was hit with five NSF fees and I pretty much got the run around from customer service. My whole unemployment check was taken from for that particular week and left me with nothing.I had to borrow money from friends just to get by that week.Recently in the month of August I was hit with three more NSF fees so I have gotten another account with region bank and I am going to see how that works out.I personally am tired of being ripped off by a bank.I thought a bank was suppose to take care of it's customers .

henry of jacksonville, FL August 28, 2009

Over a eight month period my account accummulated over 1400.00 in NSF fees. I am now banking with a new bank and have no problems. Obviously, Compass Bank is holding deposits and not crediting accounts as soon as possible. Most of my deposits are from the U.S. Treasury and deposits are sent several days in advance. I would receive NSFs on the day of the deposit because I assumed my account has been credited for that day. I lost a great amount of money dealing with this bank thinking that they really cared for their customers. I feel violated. I was most certainly raped financially by this financial institution.

eluterio of eagle pass, TX August 25, 2009

when it was laredo bank i could take 2 party checks and deposit them on my commercial account, now that they changed to compass bank they do not want to do it anymore, why not. i have money there that will respond for that check if its no good.

Teresa of Burleson, TX July 27, 2009

they steal money constantly out of your bank account. they say you have bounced checks but you put money in then they dont give you credit for it for days and sometimes week at times. i am talking government VA checks taking 2 weeks to clear. They have charged me outragious fees over 900.00 on 62.00 worth of checks. I am disabled i cannot make it to the bank i ask them to help me transfer money over from my savings they say they will but they do not do it. Please help us.

We need the Police. when I call the Police they say there is nothing they can do. they are robbing us can you guys really not see what is happeninis is wrong I hate all banks. Yet the government gives them all the money they have ruined me financially credit i dont know who to turn to. I just want to take care of them myselfs if i could get out of this bed and grab something they would all pay. You cannot let these practices continue. STOP THEM PLEASE HELP ME PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE GOD HELP US!!!!

Tom of burleson, TX July 27, 2009

the compuss bank as a problem with how they do there accounting. The problem is you deposit money cash before 2 PM there cut off they still do not count it. then if any type of check that comes in they will hold it 4 days until they cash it, yet make you pay overdraft fee's on that check even though they have not even paid the vendor.

Marisol of Houston, TX July 17, 2009

This bank still from everybody. On 6/14/09 I made a payment for direct energy for 6/17/09 then later that day I tried to move it foward to the 6/15/09 well it keep saying it was to soon and the earlies was the 17 so ok I will just pay it on the 17 right. No the took it out on the 15 so I called on the 14 and they told me they could see that i made it on the 17 and tried to change it to the 15 and they took it out any ways on the 15 all do I got denied for the 15,they colud see it well today is the 16 and they have no record of that. They also charged me 38.00 in NFS fee twices and told me I could use my overdraft forgiveness.

Why do i need to use it when it was them that approved it on the 15 insted of the 17. I want to join all of the pepole that are doing the law suit ADD ME ON!!!!!

Colin of Houston, TX June 14, 2009

First off stay as far away from Compass Bank as you can. If you have a few thousand that you keep as a balance then great you will be ok. But when the OD start then the moneygrabbing begins. A few weeks ago someone I knew used my card without my knowledge and got 500 dollars in cash off my account. Well this created a disaster for me but since I did not want them arrested I just dealt with it. Initially it caused my account to go negative by 130.00 after three more days it balooned to -553.09 because of two checks and 1 Debit card transaction. So all in all I had four fees. The following week a direct deposit of 499.00 went in. Which left a balance of -54.09. Fast forward to the following week and wham a charge of 42.00 OD fee and then 28.00 for four days of overdraft fees. Now I understand the agreement but if you look at the timeline the first overdraft was taken out and then the additional overdrafts only lingered for three days but, of course, they explained that since it never went positive they just connect it all together to create these horrendous fees.

The following week I found out about their other trick. Say you go to a gas station a couple of times and they pre-authorize 75.00 per transaction, Compass immediately will hold that money (standard practice) but you know you only spent 23.00 and 24.00, respectively. You go to an ATM and take 20.00 and then you have a ACH trasaction of 25.00 and two debit card transactions. Well, their supercomputer automatically hits your account the next morning for NSF fees based on the holds and the presentation of the items. Now you have 3 x 38.00 charges on your account which reduces it even further and god help you if there is a check outstanding. How can a bank charge fees prior to presented items.

Have they never heard of pre-authorizations. Every bank I have every banked at Bank of America, citibank, Chemical (now chase), Wells Fargo seems to understand that but not compass. Eventhough it is in their agreement there is just something unethical about their practices. As far as I am concerned my business with them is finished. These guys make payday loan companies look like angels. Compass is the worst bank I have ever dealt with and lets not start talking about applying deposits last that is another loaded topic.

Kathy of Conroe, TX June 12, 2009

I have two accounts at this bank. I checked my balance and saw everything was ok but still I made transfers into my account to cover any transaction that would go through. I checked my account 4 times on 6/10 because I had a check out and wanted to be sure the funds were there to cover it. Later that day I saw were the check was pending and the transfer went in before the check. They took the money out of my account, run my check through then put my money back in causing NSF. Then I made a deposit, am, the next day and they did not post it till the next day. I was told any money transfers go in imediatley and any deposits as long as before 4 would be posted immediatley. Also they take out any direct deposits and hold till the next day. Now I have NSF charges when the money was there to cover transactions.

Martina of Jacksonville, FL May 27, 2009

I got slammed with 6 Overdraft fees (38 right away, another 38 after 6 days and another 38 after 12 days x 2 occurences) because my business was very slow in April. I decided to zero out my Compass Bank Checking account and close it on May 7th because I can't afford all those NSF fees and their policies about posting cash and credits AFTER debits. I talked to one of their financial people who closed my account and I left the branch thinking that this would be a complete "divorce" from Compass Bank.

Within the past few days I got two more NSF notices in the mail and today I got my account statement. I forgot that there is an automatic debit coming out of my account which went through on May 13th, 6 days after I closed my account. It should have never went through. In all my years banking with different banks I have never ever encountered anything like this. I went to their branch today and talked to someone different. The lady told me that if there are ACH debits connected with the account, they can "knock the account back out of being closed". HMMMMMMMM.

These practices are nowhere to be found in Compass Bank's guidelines, we checked while we were there and she called someone to verify who could not show us black on white that this is actually possible. So basically - you close your account and if there is ANYTHING out there such as automatic debits or checks within 30 days, they put your closed account back into being active. I think it's a fraud. At least it's extremely unethical.

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