Complain about a product or service

Compass Bank

George of Birmingham AL (05/14/08)
I'm currently out of state nd can provide only what's recallable now! I had fraud on my checking account a few years back. I reported it to the Forestdale, Downtown (5th St/20th No & 1st St/20th So) Branches. I saw a representative at the Southside location who took my info and said she'd correct it. I don' have her name but she works with a friends cousin who can identify her. Anyway, the account was overdrawn from -$9+ dollars and charges of $35 per week was added to acrue $201, the disputed amount. At the onset I requested the acct to be closed and a new acct# be given. I can give further details when needed!

I've emailed and asked to see the banks Presidents & Branch Mgrs with no success. My Credit Bureau report reflects the over 90 days and write-offs for my account. It has casted a negative Credit Score and been detrimental to my loan acceptances and the percentages of the loans.

Reza of Plano TX (02/16/08)
The Compass ATM machine ate my business debit card. I asked teller to look into it, and she denied it. She flat out said there is no card in the ATM machine. The next day they called me and said they found a card because a customer turned it in from the ATM machine. I asked them to cancel it. Two weeks went by, but I didn't get the new card. When I called them, they said they never canceled it. I asked them again to cancel it. After a week I got (not one) but two personal (not business) debit cards in mail. I went to the bank, and they said they made a mistake. Now I had three debit cards (one that I've been using) and two new ones. They canceled two of the personal checking account cards, and I kept one of the new cards. They told me I will get the new business debit card in a week. Finally my new business debit card arrived.

A week later I started getting these over draft charges in mail from my business account. I called Compass, and they said they messed up my debit cards and that they have to look into it. Now my personal debit card was taking money out of my business account, and the balance had gone to negative; and they were hitting me with $38 over draft fees every time I made a purchase with my personal debit card. No one ever called me back, so after couple of days I went to the branch. This is almost a month ongoing now. I went to the bank and asked them to look into it. I got interrogated and felt like as if they are trying to blame it on me. Finally they said they will look into it and will call me back. Three days went by, and they finally called me back and said they had voided all the overdraft fees so I didn't have to pay it. But now my balance was negative because I couldn't transfer any money to my business account due to the whole mess they put me in. She demanded that I come to the bank right away to put money back in that account, or they would not cover me if there were any charges coming in against that account.

I was at work, and I couldn't make it to the bank that day. Next day I went to the bank, and she has the audacity to tell me that since she called me the day before, there have been two charges on that account from my automatic withdraw accounts, and now I have to pay over draft fees no matter what. They made me wait over a month to fix this mess, but now they punish me for being behind a day late. DO NOT open an account with Compass Bank. Half of my fiends have left that bank due to similar reasons.

Unable to use my ATM machine, was charged over draft fees because I was unable to check the balance on my business account. Was unable to deposit money or pay vendors.

Bob of Scotsdale AZ (12/24/07)
Compass Bank raised the interest rate on my VISA credit card from 18% to 23% in September, 2007. My complaint is that they applied the increased rate to the OLD debt on my credit card. I specifically stopped using the card in order to avoid allowing them to apply the increase to the credit card. I have not used the card since being notified of the increase, meaning that I did not agree to allow them to apply the increase to the OLD debt from prior to the increase. I tried to work it out with Compass Bank, but they refused to reinstate the interest rate for the OLD debt; and they refused to give me a refund for the overcharges of interest.

Paying additional interest each month.

Darlene of Lakewood CO (10/29/07)
I have paid my share of fees to Compass Bank. I had 5 small transactions which had enough available balance to pay those transactions on Friday, October 12, 2007. On Sunday, Oct. 14, I did two $100 ATM withdrawals, believing that my direct deposit had been done. However, on Monday, Oct. 15, I went online to check my account. I discovered that Compass Bank had posted the two $100 ATM withdrawals just hours before my direct deposit, and THEN they posted the five small transactions that I had done between Oct. 10 and Oct. 13.

Compass Bank has charged 7 NSF fees of $38 each for the 5 transactions that should have been covered by my available balance, two more for the two ATM withdrawals, and has posted 1 Overdraft fee of $38 and date, 4 Overdraft fees of $7 each for a total to date of $332' and they are posting a $7 fee each day. I have withdrawn my Direct Deposit with Compass Bank and have written 3 certified letters to Mr. Manatt and his immediate boss in Phoenix, AZ, as well as the head of the Customer Care Division in Phoenix.

I have not received any response, either by phone, e-mail or mail. I will not pay these outrageous fees as there is no mention in the Fees Agreement or any other Agreement provided to me when I opened my account with Compass that makes any statement about when direct deposits are made. 

Kent of Crestview FL (06/24/07)
I have 8 38.00 overdraft fees, two I'll eat but the other 6 were pulled June 22 2007, and I was paid June 21st 2007. Usually I'll write you all and Compass will reimburse me three of the fees and I do sing satisfied but the problem is my wife got me to join this bank under the guise that they were wonderful and everyone has told me other wise, not to mention that some of these fees are unreal. I got a 38.00 fee for a 1.80 purchase not to mention once again money was in my account and I know this because I had checked my atm statements and kept up with everything.

I knew that my check would be deposited and at exactly what time and still I was charged an additional 6 fees which total close to $230.00. I've been charged 10-12 38.00 fees at one time before though and still these people keep at it. How are people tp pay their bills when Compass bank puts your checks through according to how large they are oppose to in the order they come in, or waiting days or even hours before they clear direct deposits making sure that they are able to charge fees. I am not going for it this letter will be forwarded to as many senators, Fl Gov, and Leg that I can possibly think of this has to STOP!

Terry of Cape Coral FL (04/24/07)
I had applied for a credit card app with the assumption there were no feesas the back of form had said in February 2007. I never heard back anything then 3 days ago I got a bill from them with a fee of $59.00 in summary and a late fee of $30.78 totaling $90.78.

I called as I was worried someone had stolen my idenity and was told the card wasn't activated. So, I explained I never recieved a card and wouldnt have applied for a card with any kind of fees and that I never recieved any paperwork or a card. They acted as though they didnt believe me and said even if I don't activate it I am responsible.

Kent of Crestview FL (12/09/06)
I checked my account recently only to find that I received two NSF charges on the day of my pay day as well as one afterwards. Something is wrong! In the past I hadn't complained when they charged my account 36.00 fees over a $1.00 or $2.00 overture but this is getting to be ridiculous.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Back to the top |