Comerica Bank

I have an account with my aunt at Comerica Bank in Trenton, Michigan. I needed information on my aunt's account. I had many questions for probate court. I am the guardian of my auntie. I spoke to **. She was rude, hurried me off the phone, and made me feel like she didn't have time to listen to all my questions. Before I hung up and said thank you, she hung up the phone without saying thank you, not a kind word.

My husband David ** is a platinum member, and I told him, when I had $25.00 in my account with Chase bank. I was always treated with respect and kindness, not rudeness. I'm still very upset, and we are considering changing our bank. ** as bank manager needs to set a good example for the other employees. There were no consequences. I wanted to speak to someone of higher authority that can understand how I feel as a customer, a valued customer. Thank you.

I work two jobs to survive. I withdrew all of my money and closed my account over a month ago. They immediately put a $5.00 fee against my (closed) account, which of course was immediately overdrawn, because there was nothing in the "closed" account. They have contracted a collection agency against me and they have been calling me 6-8 times daily to try and collect $42.00 plus in their fees. The $5.00 because they said so (and needed a random amount to overdraw), and another $37.00 because their "said so" $5.00 was was overdrawn.

They lie when they say no fees and turn out to be hidden fees and non-Comerica ATM fees are charged. They don't have base rules. They can bend rules and add/remove fees per who you speak with. And the next person will not acknowledge the agreement previously made. Stay away is my suggestion. They are not very trustworthy.

I found out online that there was $407 missing out of my savings account. I was told that it was taken for a debt that was owed in 2003-2005 at their bank in Southfield on an old account. I told them I was not aware of any money that I owe them and why they haven't informed me of such. They said they lied and said they had sent me letters. I asked them to prove it because I have not received anything from them, and told them they had taken a whole social security payment that is a direct deposit. I want them to return the funds back to that account, but they refused. They talked to me as if they can't do anything about it and that it's just too bad for me because they took it because they could do whatever they want.

I have never received any statement showing where the money is or to substantiate their claim that I owed them monies in that amount. The account they may have been talking about was supposed to be closed and it has been over 7yrs. and the last action on that account that I can recall is they took over $600.00 out, that is why I closed it and never went back to that branch again.

Knowing that I didn't owe them anything, I opened an account with this bank again in 2006 because I went to a Comerimart in Krogers and they opened an account for me there so I could cash my social security checks. I later started direct deposit and have had this account for at least 5 years with no problems except when I use the online banking I was warned not to go over 4 transactions. I went over 4 again because of a computer error. I believed they are pissed off because of it and this is their way of hurting me. At any rate I never knew I owed them anything, it was never in collections and they just took it and said the account was so old that it is on microfilm.

I am on a fixed income and I receive SSD benefits that are used to pay for doctor & dental bills, rent, utilities, burial insurance, prescriptions, over the counter medicines, groceries, and others necessities. This money is already allotted out every month, there is never a break in monthly payments. This month I will not be able to pay all of my bills and pay for medicines, gasoline to get to the doctors and I have an abscessed tooth that need to be removed this month asap and the dentist has to be paid or I will be in pain and can lose all of my teeth as a result of infection that has gone to the bone. The stress has caused me to be up all night trying to figure it out and I have hypertension issues that is being aggravated by this money being taken from me. I did not deserve this. I can see if I had been warned that this was going to happen, but I wasn't and it is bothering me that they say they can do it to me and there's nothing I can do about it.

I wish to alert everyone that Comerica Bank's management is unprofessional and does not know how to talk to people. Instead, they talk down to people and try to make them feel like they are dumb and can not comprehend. For starters, when you go into any one of their branches, before you can even say anything, they will interrupt you and state: "Since you did not open your account here, we can not help you." Then they will send you off. In my particular situation, I first went to the Southfield location and was told by the manager: "I could call the banking manager from which you opened your account. But if she says no, she won't reverse the fees and that is pretty much it."

She then chuckled and stated she trained the manager where I opened my account at in Oak Park. The chuckle was very condescending as if she was something else to deal with. Nevertheless, she thought it would be best to go see her in person. I really did not want to deal with Tavia **. I did not like her attitude from our first encounter.

Once I got over to the Tavia **, the first thing she said was didn't I talk to you before about these fees? She accused me of committing fraud and a host of other things. She talked so loudly for everyone in the area to hear. I wanted to raise my voice back, but realized why I should talk down and stoop to her level of stupidity. When I left out, I had other customers who talked to me in the parking lot who stated they could not believe it themselves. I have noticed that since Tavia ** has been at this banking location, many customers have went elsewhere. The gentleman before her had a good rapport with customers. Tavia ** should not work with customers. She needs to take classes on how to deal with customers. She needs to be careful on how she talks to customers, for the next customer may go completely off. The over draft fees were paid.

I had similar experiences as the folks before I wrote this. It has been 2 years ago or less. I wish I had read all this before. I also wished I had learned about the federal trade commission (www.ftc.gov). I would have reported it. But now I think it's too late to complain. I closed my account with Comerica as soon as it was jeopardizing my family's well being. The fees were getting ridiculous! So I took my banking to a credit union near me. Everything has been working out great for my family. All transactions have been honest with my credit union. I love it there. Be picky who to deal business with.

Comerica Bank is the biggest rip off out there. The other day, I got a statement in the mail that I was over drafted. How could this be? I don't even use this account anymore. So I went up to my branch where they proceeded to explain to me that if you don't use your account for 90 days, they have the right to charge you fees. "OK, fine." I said. "Now I know. Can you please reverse these fees for me? I have never bounced a check here and I have been a customer since 2004." The bank manager Jeffrey *** of the Clarkston, MI branch was very rude and insisted they have a right to rip me off like this.

I told him if I had to pay the fees, I am closing my account. He seemed fine with that. He certainly does not care about his customers. I have to say it seemed like he was enjoying himself as he was talking to me, kind of like, "I have the power and I don't like the way you look so *** you." So after talking to this idiot for about 15 minutes, I marched up to the teller and deposited the overdraft fees in cash and told her I was closing my account. She was genuinely concerned and apologetic. She actually had tears in her eyes. I have a feeling she sees this all the time. After talking to other people since this happened, I found out I was not the only one they have ripped off with there ridicules fees. I say stay away from this Comerica Bank. They are bad news and do not care for their customers.

I have had a business account with Comerica for many years. I never had any problems but within the past year they have been charging me overdraft fees although I have overdraft protection. Tell me how that makes sense? They are charging me $37 for .35 overdraft! They have been waiting until the end of the day and taking my largest purchase and charging me for it. By the end of it, sometimes I have gone over. I do not understand how it is legal to wait until the end of a business day, and then take out money in whatever order they seem fit?

This is taking a toll on my business. I put the overdraft protection on my account so I would not have to worry about these things. I thought they were a fair and honest bank but apparently, I thought very wrong. Sometimes, I have to stop what I am doing and run to the bank or computer to change money around. I lay awake at night sometimes thinking to myself... How much money was in the bank? Did I go over? Oh my!

Do not ever use Comerica! They are professional scam artists taking from honest people and businesses who are just trying to get by.

I used the ATM machine at my local Comerica branch. The machine did not give me the money. I reported this immediately to the bank. The people at the branch were unable to help me. The bank charged my account for the amount of the withdrawal (even though I did not get the money). The ATM is serviced by a third party, so the branch manager and tellers all told me that there is nothing they can do. They said, 'they will look into it'. They were unable (or unwilling) to explain to me what 'look into it' means or when the problem might be resolved. They said that if their investigation goes well, I might be able to get my money back in 10 business days. I still do not know what the investigation entails, who will do this supposed investigation, who I can speak with to see if there really is an investigation. Also, I have to wait 10 business days. If the money does not show up in my account, there will be no follow up by the bank. In other words, they are not going to help me and there is nobody else that I can talk to about the matter.

They were unwilling to provide me with contact information within Comerica Bank so that I could pursue the matter further. They were unwilling to provide me with contact information on where I can file a complaint. Their machine kept my money, and that's about it. I'm out of luck and out of $200.

I have banked at this branch for 10 years. They all know me and until yesterday, I had good relations with the people at this branch. I asked them to put an out-of-order sign on the machine and call for service. They were unwilling to even do that. They just said, sometimes this happens and with any luck, it will work out eventually. I asked them to look at the security camera tape to verify that the money did not come out of the machine. They said they could not do that. In essence, there is no way for me to prove my claim that I did not get the money out of the machine. They're just going to keep it. The bank took $200 from my account because their machine failed.

I am being charged insufficient funds fees although my statement does not show a negative balance. The bank says that they can see it in their records, but my statements online don't show it. There is no rhyme or reason as to when I will be charged an NSF fee. I am getting NSF fees because of NSF fees. This caused me many $35 late fees. I'm afraid of using the account because I can't tell when these fees will be added.