Coldwell Banker Mortgage

My clients went online to Quicken Loans and were told they met the qualifications for a loan from them. Sara ** called to introduce herself as the person handling our account number **. She assured me that they used a team approach, stayed on top of their loans 24/7 to make sure everything goes smoothly. At the last minute, a few weeks before we were to close, my clients were rejected. I called Sara who knew nothing about this and was going to look into this first thing. We never heard back from her and my clients received a loan from a "legitimate" loan agency, Mortgage Masters, and we close this coming week.

I seriously suggest staying far away from Quicken Loans!

We contacted Coldwell Banker Mortgage to ask whether we would qualify for the Home Affordable Refinance option (to initiate the loan, we went to the government website that explained Home Affordable Refinance and it says that if we did not know if we qualify for the loan, to call our mortgage company). We were told that we would and were pre-approved over the phone by Rebecca **. We were also told all fees would be waived and that we would only have closing costs to pay, which would include the appraisal, escrow shortages, per diem interest and title fees. When we were within a week or two of closing and after an appraiser had come to the house, we were told that we did not qualify for the loan because we currently hold a VA loan.

We switched to a VA refinance loan application, having to start the entire process over. We asked that we be refunded the appraisal fee ($405), since we had mistakenly been qualified for the other refinance option which required an appraisal (the VA refinance did not). We have yet to get an answer or refund. Last we heard, in early October, we were told by Rebecca that she had submitted a request for the refund to the Office of the President and that we should hear the outcome within a week. After a week, when we still hadn't heard anything, I contacted Rebecca to ask for an update. After an additional week with still no response from Rebecca nor the Office of the President, we filed a complaint with the BBB. They also could not get Coldwell Banker to respond, so they have closed the case and lowered the company's rating.

To give further background information: Rebecca stated that she had checked the Sallie Mae system herself and that based on what she saw in the system, we did qualify for the Home Affordable Refinance. Later, when she called and told us we didn't qualify, she said it must have been an error in the system. We recognize that these sorts of errors happen, but we certainly should not be responsible for the $405 that we had to pay because of an error in a system that we have no access to or control over. We relied on CBM's expertise (as the government website told us to do), which was apparently wrong. We feel that it is only fair that we be refunded the appraisal fee of $405, which we should never have had to pay in the first place.

I am a retired, severely disabled resident of Slidell, LA. I signed a lease for property located in Slidell, LA for residential usage through Coldwell Banker Company, agent Mike ***. Prior to signing the lease, I reviewed the condition of the property and identified several areas that needed to be corrected prior to my scheduled move in date of July 1, 2010. These concerns were passed to agent Mike *** on June 15, 2010. When I signed the lease, I gave the agent a check for $1300 as a deposit for the property. This check was dated July 1, 2010. I was told the check would not be used until July 1. I went to the property on June 30, 2010 to ensure that it was ready for my move in. I found the house to be in filthy condition and most of the appliances were inoperable. There was no hot water in the bathroom and the air conditioning was out of order. I was told that repairs would have to wait a few weeks since the owner was too busy to respond.

Since I had given notice to vacate my previous apartment as of July 1, 2010, I was forced to notify agent Mike *** that the property was unsuitable for habitation and that I was canceling the lease at the new property and reversing the vacate notice at my apartment. I immediately went to my bank to stop payment on the $1300 deposit check and found that it had already been cashed on June 22nd, despite the agent's promise to the contrary. To date, the deposit has not been returned, and the property owner is attempting to sue me for the accelerated lease amount of $7150, even though the house is still unusable and I did not move in.

I am 60 years old and my total income is disability, but with the 8000 benefit I was able to buy a home built in 1963. I did get an FHA loan and the home had to go through the normal inspection. After I moved in I started to paint the area were the washer and dryer go. I moved a piece of plywood and found a 2 foot by 2 foot hole through the concrete neatly concealed. The dirt is washed away under the house as the shower leaks onto the ground. The water meter moves with everything turned off. The corner of the drive way has sunk 4 inches. I was told the sewer is leaking and this is why the driveway has sunk. I have three est all about $20,000. All I have been told the sellers are not taking anymore est. Why the inspector did not catch this I don't know. I was told everything is so wet under the house there might be fungus in the air the last tenant died. I have no money to repair any of this. Please help me. Thank you.

When I signed my loan documents the amount with held for my impound account for property were grossly understated to make my payment more appealing to me. All the information was provided to make a very accurate and correct estimate. I did not question the amount witheld because the documents, in bold letters, stated that the closing agents need to review dates and amounts for accuracy which was obviously not done.

My mortgage payment is set to go up $325.00 which now makes our mortgage above our means which eguals foreclosure. Or I have to come up with $2,000.00 dollars to make up the shortage in my impound account. A $2,000.00 dollar error in property taxes is impossible to miss because it equates to a $200,000 increase in the property value.

As of June 5th I was told by Lee of Caldwell Banker my house was sold. I needed to move out of the home and prepare to sign the papers. I moved on the 14th of June, 2008. And was told the paperwork would be ready to sign on the 18th.

Late evening on the 18th I was told by Patty, that Mann Mortgage did not have the information on the flood insurance and zone. I had turned all paperwork including elevation certificates and flood zone information to the realtors(Lee& Patricia- my realtors/ Bob - representing the couple buying the house). The Realtor, Bob, (representing the couple buying the home), said he forgot to give them the information on the flood zone, insurance and certificates. The mortgage company said by the time they got the paperwork, which was after the 20th of June 2008, it changed the financing of the loan and the couple no longer qualified.

I moved out of my home, paid a deposit/rent costing me $1875.00. I signed a lease. If I break the lease I will owe rent and any advertising costs until the place is rented. My home is now facing foreclosure. This is the second month I am not able to pay. I cannot pay both rent and mortgage. I'm losing my home due to negligence and inexperience. The mortgage company that was involved is: Mann Mortgage, Reno, NV.

I had rates changed on me today, 3 days before closing even though I have a letter of lock, have 2 good faith estimates showing the lock rate. I got a call from Coldwell Banker Mortgage this morning saying that my rate is now 8.25% even though I locked my rate at 6.35 back in Feb. they say they pulled a credit report in march that has something on it that dropped my score and therefore they have the right to change event thought I have a rate lock letter and 2 good faith estimates. Since my closing is in 3 days and I am closing on my current house tomorrow, I don't have much choice but to do this.

This is going to cost me over $200,000 in the life of the loan and is causing me enough stress right now to hurt someone. I cannot believe that this is legal

Spouse & I own two houses that we began refinancing six weeks ago. Our lock expires on 9-19. The appraisal for the smaller house came in $9000 less than two years ago. And the larger house appraised for less than the neighboring house- of the same floor plan with less square footage and less acreage. My wife is a realtor and the 'Comps' (value comparison of neighborhood properties, run when fixing the selling price of houses)show the larger house more than $24,000 below the average. Something is very wrong here! John W, the head of Coldwell-Banker mortgage services for the north Texas area does not return calls to his office. Suddenly, everyone at Coldwell who had been friendly and available six weeks ago has become distant and arrogant. It can't be my credit rating because it is excellent. I heard the NPR report eight days ago where others are complaining of companies delaying until the lock period expired. And this looks like the same treatment.

The obvious consequence is being stuck at our current rate - a cost to us of $1,000 a month over the lower rate. More if you consider that we would not have to escrow the taxes and insurance on the bigger house. The monthly savings of $1,000 was planned to pay down our other debt, much of which is credit cards at high interest rates. The savings on the two mortgages would have allowed us to be debt free in thirteen months. We were also planning to buy a new car in the spring as the mileage on the oldest is 176,000. This is a staggering loss for us.