Citigold

I received a Citibank communication dated 12th of January 2012 stating that I had to close all of my Citibank accounts including several checking accounts, savings account, money market account and an IRA account, no later than February 13th 2012.

Several days later, I received another letter from Citibank indicating that I must close my brokerage accounts, which included an annuity, retirement account, and UGMA accounts for my children. Upon receipt of the first letter, I immediately went to my branch on West 86th Street. NYC and spoke with a Citigold Supervisor who stated that the matter was out of their hands and no explanation was available.

I was instructed to follow-up with the Escalation Unit, first in Tampa, Fl. and then in San Antonio, Texas. I have made no less than 15 calls to Citigold employees and supervisors but to no avail. No one can give me an answer as to why I had to close all of my accounts with Citibank after having had a satisfactory relationship since August 1975, and maintaining numerous accounts. There is a pending investigation with Citibank but I have been informed that according to Citibank's Client, Manuel, that they have the right to terminate the banking relationship and that they do not have to provide any reason or an explanation. I find this to be completely unacceptable.

I filed this complaint in the hope of obtaining an answer as he has lied to me once again stating that this situation would not adversely impact my credit or banking relationship with any other financial/banking institution. When I attempted to open new accounts with TD Bank, I was told that I had been red flagged by their security department and my wife and I were now unable to open new accounts. Please assist me in getting to the bottom of this problem so that the matter can ultimately be resolved.

I am a Citigold member for many years; it's hard to remember when. Today, my Citigold debit card expired and the new one was not delivered. When I called customer service, they said, "Sorry, sir, it will be delivered to you." I use my debit card to cash almost daily from my account and I've been unable to use it now for one week. I would have expected that a new card would arrive at least 15 days prior to the expiry of the old card to avoid a loyal customer dissatisfaction, but that was not the case, not even an apology for the delay. My account number is in Zamalek branch. I hope that Citi has really customer support not just a slogan on the Web page.

I have been a customer of CitiBank (CitiGold) since 2000. I have used their online banking system for hundreds of wire transfers and recurring payments. On December 6th, a final recurring payment of $3250 was sent, after which I went online and cancelled all future recurring payments. I cancelled and established many recurring payments in the past 8 years without ever having a problem. While reviewing my statement in January, it was apparent that Citibank had sent out another $3250 payment on January 6. Obviously, I contacted them immediately and let them know this was not authorized by me and in fact had been cancelled by me.

After several days of investigating, they said the funds were not retrievable from the other party's bank. They required that I print out online forms which I provided showing no recurring payment was scheduled. They advised me they could not retrieve my money but assured me this could never happen again. I am retired on a fixed income and do not have the money to hire a lawyer to resolve this issue. On February 6, Citibank again sent out another $3250 and deducted the money from my account leaving me with $700 in my checking account. They could not explain how this happened and replaced the $3250, which I immediately withdrew to meet my other financial obligations. Later, they contacted me to tell me they could again not retrieve my $3250 and said I need to repay them because my account was now minus $3250. Both withdrawals from my account were unauthorized by me. I am still out $3250 from January and now they have closed my account and put me in collections. The total amount of $6500 was my money, which their computers took out of my account without my authorization.

Citibank as a financial institution is responsible for giving away my money. Their online system has no integrity and they cannot validate these transactions in their computer history. Citibank owes me the $3250, which they transferred without my permission. I have a perfect credit history which is now in danger as a result of my being in collections. I cannot afford an attorney as I am 65 and have a limited social security income. They and their online banking system are reckless and a danger to anyone banking with Citibank.

I'm the president of a Danish Company in stanbul Turkey. More that one year ago I had some US dolars of savings. Normally at that time and also now it was not a good idea to invest in US dollars because Turkish Lira keeps gaining value against US dollars but in the past I had some bad experiences with the devaluation so I didn't want to take the risk. Just at that time while I was considering what to do with this money a Citigold executive called me and she said that she has good options for me. I told her that I don't want to take risk and I want to invest in Eurobonds which brings quarterly fixed interest income. She said that Citibank doesn't have eurobonds but she can offer me structured notes that has a little bit higher income than eurobonds and it has no risk. So I accepted and I told again that my investor profile which they made shows also that I'm some who doesn't want to take any risk.

So for the first 2 quarters I got some interest but after that I didn't get any , when I talked to them They said that it's because something(I didn't understand it either) but at the beginning nobody warned me abot such a ting before. They later sent me a letter saying that they didn't made any recommendatiosn to me to buy these notes but I bought them on my free will!!! I cannot sell them either since they lost their value. I'm a citibank customer since many years and I really feel cheated.