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Brenda of Moscow OH (07/01/08)
5 weeks ago my mother was killed in an automobile accident. Upon her death we called and closed out her open credit card accounts. My parents have always had an impeccable credit history. She had 3 cards with small balances, of which we paid of when we closed out the account. She then had two remaining accounts with balances one with Bank of America totaling 2,100.00 and one with Citi totaling 9,200.00. I followed the same process as with the other cards, however we made the monthly payment on these and asked that the accounts be closed.

On Saturday, June 14th I made a payment to Citi in the amount of 236.00 and on Monday, June 16th they then turned the account over to Phillips & Cohen. Keep in mind the account having a 1.9% interest rate had never been late. On Wednesday, June 18th (less that 30 day after we lost my mother) we received our 1st of several harassing called to collect the debt. This continued until we made a settlement of payment of 6,000.00 on Wednesday, June 25th.

When I called Citi they said that this is standard procedure for accounts where the card holder is deceased. I must tell you that I (we) were not only victims in the accident that took my mother, we were then victimized by Citi and is associate Philips & Cohen.

Cindy of Saugus, MA June 18, 2008

Cindy of Saugus MA (06/18/08)
On 5/25/07 my mother went to a gas station and pumped 24.41 worth of gas into her car. She was charged for the 24.41 and another charge for 43.85. She called Citibank and told them that she did not pump gas twice in the same day, and her car could not hold that much gas. They replied that she must have swiped her card at the pump or she would not have recieved a charge, and she had to pay. She immediately paid off all her debt to them except for the charge that was not hers, and now she is being called constantly by debt collectors.

My mother has recently suffered from a mini stroke and has given me the authorization to clear this on her behalf. She no longer answers her phone because it could be the collector. I am ready to pay it off on her behalf just so she can have piece of mind, but after years of paying all her bills on time, she would be very upset if I paid for something that wasn't truely hers.

Bruce of Shirley, NY June 12, 2008

Bruce of Shirley NY (06/12/08)
Tried to get company on 5 different occasions to credit my account with 4% rebate as per advertisement. I was given a different excuse at each inquiry, none of which was valid. After final call being shuffled back between Citi and Mastercard, I was assured account would be credited. Just received letter from Citi that my earned rebates were going to expire if not redeemed.

29.58 is trying to be scammed from me.

Susan of Rancho Cucamonga, CA June 11, 2008

Susan of Rancho Cucamonga CA (06/11/08)
On 5-29-08 at approximately 1:15pm I contacted Citi Cards at their customer service number in order to resolve a problem with the company's numerous phone calls to my home which were occuring on a daily basis for a protracted period of time. I spoke with Doug ID#86274 who put me on hold for several minutes before transferring me to Bhupesh ID#AIC316 (who's accent made him very difficult to understand). I again related my complaint to Bhupesh who transferred me to his manager named Mike ID#KCL5656.

It was this Mike who I spoke with at length concerning my accounts and complaint. I explained to him that for Citi Upromise, payment was made electronically on 05-19-08 on the payment due date of 05-19-08 for billing period Mar 26 - Apr 24, 2008. For AT&T Universal, payment was made electronically on 05-19-08 for the payment due date of 05-12-08 (one week late) for billing period Mar 19 - Apr 17, 2008. I explained to Mike that the phone calls were in excess of six per day and were extremely upsetting, distressing, ridiculous, and unneccesary since payment had been made in good faith on both accounts. Mike told me that the phone calls would continue, even though I had explained to him that payments had already been scheduled to be posted on time for both accounts for next month's statements.

Not only did he have absolutely no interest in taking down the information I had for the future payments (confirmation #'s, ect.), he further insulted me with his unsolicited personal opinions on my spending habits. I have since filed a complaint with the Better Business Bureau.

Citi Cards charged my Upromise account a late fee of 39.00 for a payment that was made on time electronically! In addition to this Citi Cards charged my Upromise account a past due fee of 6.30 for the same payment that was made on time electronically. Outrageous!

Helen of Austin, TX June 5, 2008

Helen of Austin TX (06/05/08)
I had called telling this company that I would be gone for a month and was worried about how to pay my bill while gone. I always pay my total bill monthly.

I ended up paying finance charges for all the time that I was gone and from the time I returned until I paid that bill. How do people cope with this

Rick of San Jose, CA May 22, 2008

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