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David of Ozone Park, NY November 19, 2009

I just received a letter from Citi Bank that they are going to increase my interest rate from 5.24% to 29.99% starting December 20, 2009. I currently owe a large amount of money on this credit card and I think that's the reason I believe they want to increase my APR. I first opened my account with them July of 2007 and they gave me a 0% introductory rate for a year, after that they raised my APR to 6.99% on purchases. About 6 months later they reduced my APR to 5.24%. I've never had a late payment, I always paid at least 50 more than the minimum, and I never did anything to deserve this. They say that I can opt out by December 20, 2009 and keep my APR as long as I don't use the card or have any late payments, but this is just absurd.

Lomarie of Monroe, MI November 19, 2009

My husband and I have been a Card holder for 43 years, first with a Sears Card, then Sears Mastercard, then a Citi Platinum Mastercard. They kept upgrading it and increasing the credit limits over the years because we were always responsible about paying on time, more than the minimun, keeping our debt under 30%, etc. In August 2009, our interest went to 25.24% and now Nov. 2009, our cash advance went from 3000 down to 250. The next thing to expect is the credit line to go down for being such good customers for all these years. So now what can I do with my spending money for Christmas and for the years to come. Since Citibank owns Sears and Kmart, I will not be spending any of my funds at these stores. I also will not shop at places that have Citi cards, such as Home Depot, or buy gas at Exxon Mobil gas stations or any other business that finance with Citibank. Forever. Already bought a new TV for my grandson for Christmas, normally would have went to Sears, but you got the picture. Hope Citi tanks, and also Chase bank, they are just as bad. Hope February 2010, helps the consumer a little bit from all the greedy banks out there.

ed of delray beach fl, FL November 19, 2009

i have never been late on a payment to citicards. last year at this time they reduced my credit limit from 20,500 to 588 overnite because i missed a payment on another account with another company. they also revoked a 100,000 equity loan i had with citibank. my only hope is that the next time somebody decides to go postal they do it on wall street, on the steps of the citibank building, goldman sachs or any of the other roosts of these greedy amoral vultures. a dead wall street moneychanger is a good wall street moneychanger.

Randi of Sioux City, IA November 19, 2009

Like many others, I received a letter stating that my APR would increase to 29.99% effective 11/30/09. My current interest rate is 10.99% which I thought was too high anyways - my credit score is very good. I've had the card open for almost seven years now, my payments have been on time and since I've opened it they've increased the credit line to a ridiculously large amount. Of course I called to opt out of this change since its ridiculous.

The representatives I spoke with were both very kind and I knew this was out of their hands. They tried to keep me as a customer with the worthless offers Citi gave them to use. Ten percent credit on my interest charge, but not until February 2010 and if I'm late once it's gone. That 'program' was also mentioned on the letter and right below that they have a nice disclaimer that stating they have the right to cancel said program with 30 days of written notice?

That's stupid. I hope everyone else who received that letter opted out. I guarantee that I will never do business with Citi again.

David of Deerfield, MI November 19, 2009

My account was shut down and I was left stranded at a gas station on a mastercard account I have held in perfect standing since 2003. I have never exceeded my credit limit on that account, much less any other. I have never missed a payment on any of my accounts anywhere on my entire credit history. I was given no notice whatsoever that this was going to happen.

Christina of Grove City, OH November 19, 2009

I've been a Citibank customer for 24 years and had a credit limit of 30,000 with a very good credit rating. I received one of their 29.99 letters and found out it was because I paid my bill late once in June of 2008! At the same time, on my October statement read, "Good News! We are lowering your Annual Percentage Rate (APR) for all balances...." Since the letter, I also have received two mailings for 1.99% balance transfers until 11/1/10. I'm not sure what kind of sick joke this is but I'm not laughing. How anyone could do this to thousands of people at a time when the economy was starting to get better, took the bailout money from our tax paying dollars and knowing that this will negatively affect the Christmas buying season, and also knowing that many businesses need a good Christmas season to survive AND still do this to their customers can only point to the EXTREME GREED OF THESE UNPATRIOTIC SOULLESS VULTURES.

Manuel of Medford, NY November 18, 2009

Billing dispute, claims they gave me credit, I always pay bills on time even if I dispute a charge. If that is the case prove it. The credit was only for item returned 143.40. In the meantime If I dont pay bill in full, I know will have to pay interest. Can you help. I have to pay bill all over again

Elizabeth of Lindenhurst, NY November 18, 2009

I have been a member of Citibank (Citi-cards) for the last nine years. I recently received a letter from them informing me that they are raising my interest rate from 14.9 to 29.9% (a 15% increase.) I thought this was some kind of error since I was never late with any of my payments. When I called the representative told me it had nothing to do with my perfect record with them but rather due to the economy and pretty much said this is what it is. My only option is to accept the terms of the 29.9% interest rate or opt out and close the account. I work very hard each month to make sure all of my bills are paid on time as well as maintain a good credit score.

I feel like Citibank is strong arming their customers and putting them into a financial hardship and affecting their credit rating by the choices they are offering. I could understand if I was late with my payments therefore defaulted on the interest rate, but I made it a point to ensure they received their payment each month...never once late. How can this be allowed? Citibank is taking advantage of this now and hurting their good paying customers before the new policy goes into effect in 2010. Can something be done about this? This is definitely going to hurt me financially and set me back. Please help!

William of Franklin, KY November 17, 2009

After many years as a loyal customer that pays every month on time, our interest rate is being increased to 17.99% in less than 2 months. This is disgraceful! We will be opting out and closing our account.

Martha of Hamilton, NJ November 17, 2009

I've had my Citibank Mastercard for 14 years, and am a good customer--paying off my monthly balance and only occasionally racking up late fees, which I always paid within the next 30 days. In April 2009, I was informed of a security breech at Citibank, and was told I would receive a new card in the mail. I never received the card, checked my balance--which is only available to me online via an electronic-notifications only account. I checked my online account, and it showed a 0 balance. When I didn't receive the card, I left the account alone. No subsequent statements that showed me anything by a 0 balance.

In July 2009, I received a call from a collection agency in Kentucky telling me I was overdue in my payment and owed an additional 160+ in late fees and rates. WHAT? How could I have a balance when my account showed 0? Well, Citibank does not care to keep long-term dedicated customers--after several phone calls to explain what happened, paying off the amount within 30 days of first knowledge, and asking Citibank to take some responsibility for what is a flaw in their system--my balance was removed by some "SEC TRANS" after a security breech, and I am supposed to know what that means, I will be hounded until I make the now-200 payment.

I consider this fraudulent activity on their part in posting an incorrect balance after being the ones to close down my account. I will likely have to pay the amount, and my credit rating is suffering. Citibank has lost another good customer, and I will not be surprised when they fold as a company. Reduced credit rating, loss of long-term good credit standing, loss of money.

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