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Maria of Westbury, NY August 2, 2008
Maria of Westbury NY (08/02/08)
I got a student loan with citibank in 2001 and I graduated from school in 2003, the loan was for 20,000 dollars and I have been paying monthly since then amounts of 250 dollars monthly, but my student loan has been reduced almost nothing since I got it. I just sent a check fro 6000 dollars and still they are charging me more than they are suposed too.They sent me a letter in February telling me that I could stop paying my pricipal balance for one year and months later they started sending me bills again. I do not think they are managing my account in the right way.
I feel I will never be able to pay for this loan, it is terrible, it seems I have been paying only interests over this money and never the actually loan, I feel like the only think this bank has done for me is take advantege of me. Because of this loan I haven't been able to finish my graduate education and I have been living in my mothers house just trying to save some money to pay for it. They have also ruined my credit report because every time I delyed my payments (and it has been just a few times and only for maybe one or two days) they report it. Nicole of Bozeman, MT February 28, 2008
Nicole of Bozeman MT (02/28/08)
In 2005, most college students, if they were smart, consolidated their student loans to avoid the interest rate increase. Federal Guidelines state that you have the choice to request, prior to graduation, that your loans be put into a repayment. Once your loans are in repayment, you are eligible to consolidate those loans and receive a fixed rate. You will lose the grace period on your loans once you graduate. But the benefits of a fixed interest rate may outweigh the grace benefit. Therefore, I filled out and submitted a federal loan consolidation through Citibank for most of the loans I had prior to July 1st, 2005. Then, since the interests rates were going to increase again on July 1st, 2006, I consolidated the loans I had following July 1st, 2005. However, Citibank failed to consolidate ANY of my loans.
I have asked repeatedly for an investigation into this issue. But, the only thing they did was send me a piece of paper telling me that I did not have any consolidated loans. I have told them that I have copies of both loan consolidation applications that were submitted in 2005 and 2006 but they do not seem to care. The last time that I spoke to one of the supervisors (operator #SE009) who was, coincidently, the same operator that I spoke to a few months ago, stated there was nothing she could do. Since we were obviously not getting anywhere, I asked to be transferred but was told that she could not do so and actually hung up on me. Therefore, I called back but was unable to accomplish anything since that operator would not even transfer me to a supervisor (apparently, a caller cannot be placed on hold. . .even though I was on hold prior to the operator answering). All I am trying to do is get my loans consolidated that should have been consolidated years ago. The interest rates of my loans are now at 7.2% and when I consolidated, many of them were at 2.7% and the ones after 2005 were at 4.7%. Supervisor (operator #SE009) told me I could write a complaint letter, which I will do so they cannot say I did not do what they told me to, but I doubt the letter will do any good since it just goes to the supervisors who will not look into the issue or simply hang up. Please help. I am at a loss where to seek help regarding this issue.
If I don't get this settled, I am going to end up paying thousands of dollars more than I should have to pay. Maria of Detroit, MI November 29, 2007
Maria of Detroit MI (11/29/07)
I have several student loans from medical school, one of which is a private education loan through citibank. I am currently in my pediatric residency, and all of my loans are in residency deferment (a common practice). Citibank is refusing to grant a deferment for this particular loan, despite the fact that it was disbursed to my medical school while I was enrolled as a second year medical student. They are in the process of sending the loan to collections. I have no ability to pay the loan off at this point in time. They were unwilling to negotiate a smaller payment while I complete my residency.
They have permanently damaged my once excellent credit rating by sending this loan to collections. Ann of Melville, NY November 24, 2007
Ann of Melville NY (11/24/07)
I received a student loan from Citibank. I have been informed of my payment and will pay it. I keep getting phone calls stating new information on my loan. I keep getting recorded information and responded to it through buttons on my phone. Now I am getting phones calls all hours of the day and night. As far as I am concerned I am being harassed by this company. My bill is not even due yet, and I have received at least for the past three weeks two or three calls a day. I am working so am not able to respond to the recorded messages that they send. Friday I finally was able to respond and told them what they needed to know, and I'm still being harassed by them. This morning at 8:30 I got another call. How can I get this to stop?
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