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Citibank

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Valerie of Phelan, CA February 9, 2009

Valerie of Phelan CA (02/09/09)
I recently suffered a loss to my property. The Insurance company paid me 17000 to repair the damages. as Citi Bank was on the property as a lien holder i was required to send the check to them - they use an internet site for this called My loss draft.com. i followed the instructions on the web site, sent the check and info requested on 1/13/09. I phoned the next week was told they didn't have the check or documents yet. and they will hold the check for 10 days before they can release the funds. Called several times and on 1/22 they had the information however i had negelected to provide them with a form they listed on their web site. i explained this form was only if i was having a contractor doing the work. opps they say the web site is wrong i need the paper. ok off it goes.

called on 1/30 nope check hadn't cleared yet. called on 2/2 ahh ha the check from my insurance company was good. they were authorizing the release of 1/2 of the funds. called on 2/4 yep the funds were released but it takes 5 business days to send the check out. will come fed exp. please call later in the week and they will give me a trackig number. called 2/6. nope check not released yet. would be monday and they will call me with a tracking number. no call, called monday 2/9, humm says customer service they havn't released the money yet. they will call me back. no call.

when i called back they said opps we made a mistake and didn't authorize it so it will be next monday. I have explained i needed to get these repairs completed because of the weather and had been using my own money to get them done. i am now out of money and can't pay my bills and they are maybe going to get me a check by monday.

Their customer service is extremely poor. I have not been able to find a corporate list or management identification so i can contact any one else. They are releasinsg 1/2 of the money, i'm sure it will be an event to get the rest. seems the won't release the rest until its 95% completed and their inspector comes out, it takes about 5 days to get the inspector out and i'm sure another two weeks to get his report and another check to me. not sure how i'm supposed to get to the 95% part without money. Very poor way to run a business. I'm sure if i am late with my house payment they will not let me wait till i get a check sent to them from Corporate. maybe in 5 10 or 15 days.

In the meantime i have lost about 800 worth of hay. I have had to pull money out of some stocks and savings. I cannot pay the person who is working on the building until i get the money and he is out of money for building supplies as am i.

Mary of Vancouver, WA February 9, 2009

Mary of Vancouver WA (02/09/09)
citiBank has stolem my money, in excess of 40,000. They have frozen all credit and debit cards, and deny me access to onl-line banking. They insist they must send a new card, and have been doing that every two weeks since July of 2008. Since they refuse to correct an address error, corrected seven times, four in writing, the card never arrives. No card, I must add, has even been requested by me nor have I reported any loss or fraudulent activity necessitating a new card.

The only fraud is citiBank, who denies me access to my accounts. The only resolution, they repeat and repeat and repeat is to send a new card. They will not correct the address error. I have been deprived of all my funds. I am travelling internationally without funds, without the ability to book flights or reserve hotels via credit card. I have been robbed by citBank.

Ana of New York, NY January 21, 2009

Ana of New York NY (01/21/09)
On 09/2008 Citibank received a bank check for over 45k as payment on my credit card. They did not hesitate to cash it, nor questioned the amount in 2 days they got their money. Later, on 11/2008 shared confidential information about me and my credit card with a third party, violating my privacy. In the same month they close both of my credit card to prevent further use first they said due to my credit report then they said due to a security investigation involving my accounts. One of my credit card has over 9k credit witch is been processed for over 3 months. Now they are taking all their time and conducting one million investigations to process my refund.

While they take all the time in the world to process this refund, they charge with late payments in my other credit card and insufficient funds fees in my checking account. But who do I charge? For all these inconveniences and privacy violation?

Kabrini of Elmhurst, NY January 17, 2009

Kabrini of Elmhurst NY (01/17/09)
I want to check my account balance to check if my salary was tranfered to my bank account. I found that my account was blocked because of there is restraining order from lawyer. They state that i owned them 3500. I don't feel like i owed anybody. So they want me to call them to straigt it out. For your information i don't even get any letter or warning from Citibank or Lawyer office. What happened with me is really shocking that you can't trust bank anymore. Bank is private and should be only privillege for the owner of the bank. How could this thing happened?

I couldn't get money from my bank account. So inconvenience and dissapointing. What they did is so low profile.

Matthew of Metairie, LA January 6, 2009

Matthew of Metairie LA (01/06/09)
I have been a valued customer with CITI Bank since I was in college. Everything was going fine until my Quicken software paid 5 short of the minimum due for September of 2008. The following month, I received a late fee. I called CITI and they removed the late fee and fixed the problem after I explained what happened and they reviewed my otherwise impeccable record.

The following month, I receive a letter from CITI stating that my interest rate is jumping from 10.90% to 24.99%. In addition, I get letters from American Express and other creditors stating that they are lowering my credit limit. CITI reported the 5 late payment to my credit report, dropping my rating by 30 points. When I called, they refused to alter the report to the credit bureau and refused to budge on the massive credit hike.

I have NEVER been so poorly treated by a corporation as I was by CITI. I immediately paid my 2800 balance and I now REFUSE to ever do business with CITI or its affiliates in the future. I was outraged at the customer service and the blatent disregard CITI showed for my many years of business.

I had to make an immediate payment of 2,800 to close out my balance in order to avoid the massive interest rate hike. I was intending on paying this balance off over time rather than all at once.

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