Complain about a product or service

Citibank

CitiGroup •CitiBank •CitiCards •Associates Visa •CitiCorp Mortgage •Business Leases •Retail Financing •Student Loans --- News • California: Citibank Stole $14 Million from its Customers • Macy's Customers Get New Citicards--Like It Or Not • Citibank's Cards Mysteriously Shut Down

Scott of Santee, CA November 4, 2009

Citibank too closed my Shell Mastercard and jacked up my rate from 9% to over 20%. They think they can do anything to anyone whenever they want. I recommend a class action against them. I have contacted an attorney in LA that does class action.

Andrew of Thurmont, MD November 3, 2009

Have been a loyal customer with Citibank for over 8 years with never a late payment. Just was notified that Citibank is raising my credit card interest rate to over 29%!!

Amy of Carroll, IA November 2, 2009

Citi closed an account that had been open for over 4 years without notice, saying that there was too many accounts with revolving credit on my husband's credit report. This is the only credit card we carried and the only one out of 4 major bank cards that had a balance as of the date CITI closed the account. We received no letter until I tried to use the card and it was denied for purchase. They promised a letter from their legal department explaining further which policies were used to make the decision, but the letter never came and we were offered no grevience process.

I would like more information about what I can do in situations like this. Is there any one or a business you can refer me to that can explain the processes credit card companies use to make these descisons. When I asked one of the representatives about whether closing the account would negatively impact the credit score, she said "I am not a credit education specialist maam." So I asked if they had a credit education specialist I could speak to and was told they held no one like that on staff. So frustrating!!!!

Ron of South Lake Tahoe, CA October 31, 2009

Citibank has unfairly raised my interest rate to 29.990% for NO reason. It was explained to me that yes, I was a "good" customer for over 10 years with no late payments or over limit situations but that everyone was receiving the same rate increase. If I won't agree to the new extortion rate I can close my card. This is an unheard of increase reserved (in the past) for people who were in default situations and it's insulting and economically threatening to me at a time that I simply can't afford ANY increases like this.

Steven of Ellicott City, MD October 28, 2009

Citigroup Inc. is not honoring their terms and conditions when you sign up for a credit card through 3rd party websites. They claim the offers are expired though the websites do not indicate an expiration date. The 3rd party websites direct you to Citigroup's website where you apply for the credit card. The application web pages and the terms and conditions web pages are digitally signed by VeriSign as belonging to Citigroup Inc.

I spoke with a supervisor at Citibank, Shauna (ID 8195), to try and resolve this but they refused to honor the terms and agreements on their VeriSigned page. There is no expiration date on the Citibank pages.

Eleni of Oakland Gardens, NY October 27, 2009

They are charging clients an "early termination fee" of 75 to close an IRA Brokerage account. It's unfair practice. We shouldn't be penalized to close ANY type of account. They should be fined.

Ingrid of Venice, CA October 27, 2009

I received a notice that my Citi Drivers Edge Platinum Select credit line was being decreased due to "negative information" from the consumer credit agencies. Mind you, I have impeccable credit with everyone except with the Bank of America with whom I have been trying to get a mortgage modification with. I have not paid my mortgage to these because they would NOT even speak to me about a modification until I was 90 days delinquent. I am doing what they told me to do!!! My husband was shot in our home, by an intruder and I am trying to manage my finances and have been doing a darn good job of it except for this BofA debacle, and now other creditors think they have they right to screw me!?

I called Citi Bank and they basically won't do anything until my credit is "fixed". I am appalled as "when my credit is fixed" the last thing I am going to want is a card from them. All of a sudden my credit, which has been spotless for 30 years and more, is being put under scrutiny by people who have nothing to do with what is really going on.

Javier of LOs Angeles, CA October 23, 2009

I had two credit cards wih citibank. One of them i had an apr of 12.99% and the other a 9.99%. Both cards were raised to a 29.99% without any reasons. I have never been late, i have an excellent credit history. It is discusting how this banks are using our bad economy as a reason. After taking in so much of our tax money to help this banks now these banks are turning around and screwing us this way. I am going to file for bankrupcy. Im not giving this credit card banks any more of my money. I thought having good credit was a good thing.

Bret of Dallas, TX October 23, 2009

Like most everyone else, I've received the letter stating my 13ish% interest rate is being raised to 29.99% as of November 30. I have been a cardholder for 16 years and never ONCE have missed a payment in all those years. My credit is excellent-790 as of a month or so ago. However, like many, this year has been rough financially and I do carry a balance so the interest rate hike is alarming to me to say the least. This is not only infuriating, but I feel this is disgusting corporate policy and outright extortion. How dare his company take taxpayer dollars, and then penalize its best customers!!

I called Customer Service sometime last week and after getting nowhere with the agent requested a tranfer to a supervisor. The 'best' she could do was to cap my rate at 22.74%. We all apparently have until the end of November to decide to opt out of this. I fumed for a few days trying to figure out the best course of action. I don't want to cancel my card as that will impact my credit score--so they have me.

And then today....I get a NEW letter from Citibank touting my glowing record as a cardholder and offering me a 13.24% interest rate!!! I immediately called back to customer service, bypassed the agent and spoke to another supervisor. I very nicely but firmly explained how widly inapprorpiate this situation is--I can't get less than a 20% interest rate, but the same company's computer models deem me suitable for a 13% rate? What gives?! I don't know if they've been flooded with calls over the last few days, but the supervisor did say she was able to cap the rate at 14.99% for six months starting December 1. That's something. And it's a heck of a lot better than 29.99%!! I intend to pay the balance off prior to the six months and never have to deal with this situation ever again. But to those out there experiencing the same thing, it might be worth another call.

ROHINI of NANAIMO, BC October 22, 2009

Honestly all I have to say is Citibank does not care about it's customers at all. Citibank has very rude employees working for them maybe they are underpaid who knows. I had a bad experience with them 6 months ago when my account was shut down without any notice. I was shopping at the mall and purchasing some electronics and the store manager gave me a funny look, and would not tell me what happened, and she took my card away from me, I mean how embarassing is that. I am the cardholder and I don't even know what's going on but the store manager got my information.

Now I keep getting phone calls that I still owe is crappy Citibank money. I have had enough. No one in my family will be dealing with these individuals ever again.

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