Last year, I went and requested a modification due to being deployed and I had a loss in income. On 2/27/2009, I was approved for the modification and was required to put down a large down payment. But when I received the paperwork, it was not a modification. It was a forbearance and the delinquent payments were to be spread out the full remainder of my loan which was 25 years left. My payments went up from $790 to $1230 monthly and next payment due was 3/1/2009.
I disputed the next payment due date because I felt like the company was placing me back in a hole. I also disputed a forbearance because I could not afford it considering they were my first mortgage and I also had a second mortgage. I was told that my second mortgage did not matter because if they foreclosed on my home, they would be zeroed out. I was told by the manager/CEO of the company I should be happy that they are helping me, that they did not care that I was serving my country; obviously I could not afford the home anyway. I started making my payments on time but my income was 56% of my mortgage payments. Having a hard time paying the mortgage and all the other bills such as utilities became stressful and a strain to me. So I filed for bankruptcy. I then went to the mortgage company and asked for a modification again.
The representative Kyle ** then told me that he would send the documents although I may not be approved. I never received the paperwork via email nor fax. I called over and over, left numerous messages and still nothing. I then received a foreclosure notice in May 2010. I overnighted a dispute letter. They postponed the sale for 30 days. In the meantime, I went to the VA and was able to get a guaranteed approval letter to refinance the loan. They also wanted a copy of my payment history. I overnighted another letter submitting the request. They never received it. I then overnighted a 3rd letter. Still there was no response.
I contacted my mortgage company and left a message on Kyle's voicemail and he never returned the call. I contacted the attorney handling the foreclosure who states they never received any request. I gave them the tracking number and they immediately apologized and stated they did not know what to do with the request along with deployment documents showing I was on active duty, my company commander wanting to help me get current on my mortgage.
Kyle sent me an email on 7/7/10 stating that he wanted to discuss the foreclosure that took place the day before on my property and had an awesome deal for me. He stated my phone number was disconnected and the reason he never called me was because there was no other way to contact me. I then called him from the same cell phone number he had previously been contacting me at. He stated they foreclosed on 7/6/10 and he wanted to offer me cash for keys. I explained to him I was on active duty and the VA was going to help me with my dispute on being so far behind and the refinance and I needed a pay history. He advised me that's neither here nor there. They own the property and regardless of active duty DDOS had not responded to the verification. I was required to take the cash for keys or my family would not have a home.
He sent me some paperwork stating that I could not file a complaint against the company if I took the cash. I had to rush and find an apartment for my children. At this point, I still feel that because this company is considered to be in the oil field business, they are not helping their customers. I tried filing a complaint with the Better Business Bureau and they could not find any information on this company being a mortgage company. I am now asking for your assistance. My property was foreclosed on 7/6/2010.
