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Chrysler Financial

Jennifer of Jackson, NJ October 22, 2008

Jennifer of Jackson NJ (10/22/08)
I was 19 days late in paying my lease payment for a 2008 Liberty. I was fully aware that the payment was behind and was planning on paying it today online. I received a collection call from Christine advising me this is an attempt to collect a debt etc. I told her that I would be making the payment online today. She proceeded to tell me that I could make a payment to her directly with a check by phone to bring the account current. I do not like to pay with check by phone so I told her I would make the payment online. She insisted that I cannot make the payment online since the account is 19 days past due.

I have paid online everytime and have been up to 2 weeks late before. She berated me for not making the payment with her over the phone! This is ridiculous. As soon as I hung up the phone I went online and made a payment. Of course I can make a payment online even if I'm late. They just include the late fee in the payment. I decided to call back to complain that this woman blatantly lied to me about being allowed to make a payment online. The so-called supervisor tried to turn it around saying that I breached the contract by not paying on time. The contract allows for a late period with a fee, which I paid!

They have the worst customer service department I think I have ever encountered. They do NOT put the customer first, nor do they listen to what is being told to them. A company should not blatantly lie to a customer in order to get them to do what they want them to do, in this case, pay a fee for a check by phone to bring an account current when there are other options. It is MY problem if the account goes 30 days past due. They still get their money.

Theresa of Mokena, IL October 19, 2008

Theresa of Mokena IL (10/19/08)
On August 9, 2008, my husband called Chrysler Financial for a payment extension and was approved over the phone so we did not have to make the August payment. In September 2008, I tried to make my next regular scheduled payment over the internet and it said I was past due. My husband called to have Chrysler fix their mistake, but was told a supervisor would have to call him back, but nobody called.

I called Chrysler on September 15, 2008 and spoke to 2 very rude, unprofessional representatives who would not try to resolve the issue and told me they had no record of us ever calling in for the extension. After no cooperation from the supervisor, I had made the payment and brought my account current, but informed the supervisor I would be filing a complaint against her and Chrylser and disputing the late payment report. As for the representatives having no record of my husband calling for the extension, this is false because my husband called over his cell phone and I have the record of proof to show that he spoke with a representative for 11 minutes on August 9, 2008 at 9:58am where he was approved for the extension.

The representatives had tried to argue that it was impossible for them to be wrong or make a mistake. Obviously, the initial representative made an error by not recording the date or extension in the computer properly and nobody at Chrysler wanted to rectify the situation. I am currently disputing the negative record with the credit report agencies and I believe I am owed an apology, the negative record deleted from my account and credit report, and my money back (along with the late fee and wiring fees) from Chrysler for the extension that I was approved for in August but had to pay anyhow in September.

I now have a negative record on my credit report which can affect my ability for desirable rates for loans which I may need in the future.

Ron of Scottsdale, AZ October 17, 2008

Ron of Scottsdale AZ (10/17/08)
Bad customer service and the collections dept very RUDE. If you are late one day on your payment your account goes to collections. It doesn't matter that the reason you were late was due to an error on their part. This matter was eventually taken care of after finally talking to someone there that did listen and apparently had a functioning brain that did notice the error. My wife and I were looking to purchase another Dodge vehicle but after this experience we are not buying Chrysler.

Hubbert of Folsom, CA October 12, 2008

Hubbert of Folsom CA (10/12/08)
Preditory Lending to people not qualified, loan goes bad, repo cars, collects through courts. Car repo.

Theresa of Henderson, NV September 6, 2008

Theresa of Henderson NV (09/06/08)
I wanted to payoff a truck,they would not take my payment over the phone, I had my bank send the payment and Chrysler Financial send it back to my bank.. I called and talked to Miicaela told her that my bank send the payment to them at P O Box Louisvill,Ky. She told me that they never recived it. I talked to my bank they told me that they send it out on the 3rd of Sept. But Chrysler Financial sent it back on the 5th of Sept. Only to tack on more money.

I had talked to several People Nobody could help me out in anyway. All I wanted to do was payoff the truck. I live in Nevada, I had to call Star Dogde in Abine, Tx. and talk to the people who I bought the truck from and let them know what was going on. He called the 1800 # and called me back. He helped me as much as he could. I am very unhappy with the treatment I got from all the people I talked to at Chrysler Financial. They were no help at all, all that they were sure to do was charge me more money. When all I wanted to do was payoff the turck. I will never deal with Chrysler Financial again. Very rude people who answer the phones, no people skills at all.

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